# Eden Workplace Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Eden Workplace the right Desk Booking solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/213095/Eden/reviews --- Eden Workplace 4.8 (70) [View alternatives](https://www.capterra.com/p/213095/Eden/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Eden Workplace Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews EM Eileen M Executive Director, OperationsMarketing and Advertising, 51 - 200 employeesUsed the software for: 1-2 years. “The staff can easily book a desk for the days they plan to be in the office, they can easily change that reservation is life happens, and they can quickly and easily invite guests with just a few clicks of a button. “ October 17, 2022 JF Jackie F People OperationsMarketing and Advertising, 51 - 200 employeesUsed the software for: 1-2 years. “We weren't able to edit our original location when we moved and had to set it up with a second location without being able to get rid of the first.“ December 14, 2022 Emily D HRBPHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “The system also integrated fantastic with our cloud (Jumpcloud) and our security system (kisi) to allow seamless entry.“ July 26, 2022 RP Roberto P SEO SpecialistOutsourcing/Offshoring, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The only con I can think of, is that via Slack, the check out reminder comes a bit too late.“ November 25, 2022 JF Juan Alberto F Multimedia Production SpecialistConsumer Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “As a video producer, it helps me know how many people are working in the office, with that knowledge I can program recordings with more ease.“ December 7, 2022 JH Justyna H Finance AnalystInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “It is pretty confusing and a lot of employees just skip the room booking.“ September 29, 2022 Emily D HRBPHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “Our employees are able to easily use this software to book desks, making their experience coming into the office much more positive (since we are a hotdesking environment).“ July 26, 2022 CG Cinthya G Workplace ManagerOutsourcing/Offshoring, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “There have been a couple of hiccups along the way, and it's taken some time to resolve.“ November 21, 2022 ## Showing most helpful reviews Showing 1-25 of 70 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CG Cinthya G. Workplace Manager Outsourcing/Offshoring Used the software for: 1-2 years ### "Eden is a smart office assistant" November 21, 2022 4.0 Above all, office capacity management and Covid prevention have been the star features when it comes to using Eden for us. Our reps have always been very attentive, we have an amazing relationship with them, they try to always cater to our needs and adapt to us as much as they can. I can't complain of how well we've been treated, and how crucial Eden has become to our operations. Pros When the COVID pandemic struck, we had a really hard time keeping track on who came to work in the office, if we had enough space. Upon finding Eden, it has worked so nicely for us. And now we even use reporting to make decisions on size expansion and forecasting. So overall, the possibility of being able to easily see who's coming, who's been in, and how to proceed regarding space. Cons There have been a couple of hiccups along the way, and it's taken some time to resolve. We had a particular issue that had the Slack integration buggy for about a month. I can't fully recall what it was, but it did take a long time to resolve. Reason for choosing Eden Workplace We only considered Eden. Review Source AK Adam K. operations manager Non-Profit Organization Management Used the software for: 2+ years ### "Excellent Reservation System for in-office work" September 27, 2022 5.0 We partnered with Eden at the beginning of the pandemic to monitor in office work. it provides a central location for staff to book, invite guests, check to see who else is coming in, etc. It also helps keep us safe via the wellness survey. We are so happy with the product and the service that we are looking to expand the amount of business we do with Eden. Pros I appreciate the convenience provided by Eden. The user interface is simple. The adoption rate from my team was astonishing; everyone used it from day one with little instruction. Multiple platforms make booking, modifying, and completing check-ins a breeze. Cons The admin side of things can be tedious but have been getting better. it is a burden to make changes to your floor plan. Not the actual task of re-organizing but where to find it within the admin portal. Where the end user UI is simple and intuitive, the same cannot be said about the admin side. Review Source CK Chelsea K. Workplace Manager Information Technology and Services Used the software for: 1-2 years ### "Eden Workplace Review " December 15, 2022 4.0 Pros Eden is very easy to use. The ability to integrate with slack has been extremely useful. Cons Never notified if there is an issue with the product Review Source VM Vanessa M. Compliance Lead I Higher Education Used the software for: 1-2 years ### "All-in-one office management platform " August 18, 2022 5.0 Pros My company chose Eden since it was one of the first office software companies that incorporated features not only for visitor management but it also had wellness survey tracking as well as desk booking. It also integrated with Slack which allowed easy booking. Cons It is easier to set up employees in the system than students since they aren't necessarily visitors but they also are not employees. However, our account manager has been very helpful with adding students to our Eden platform every time we have a new class. Review Source IL Isaac L. Team Manager Consumer Services Used the software for: 6-12 months ### "Eden Workplace - for those who like to stay organized and need peace of mind. " November 25, 2022 5.0 Even though we all have assigned spaces at the office, we sometimes need to gather in other areas to be able to host larger groups or have private conversations. Eden solves the issue of encountering other teams in the same room at the same time or the hassle of having to personally talk to or DM other teams to book a room or space. As you can tell, I mainly have used it for these purposes but it has saved us time so far. Time is money so this is great! Pros It is a simple, user-friendly software that helps us stay organized. We usually rush to the office and can forget about room reservations, space reservations, or visitor logs. Eden Workplace can do this for you. Cons As a user, I am pleased with its functionality so far. Review Source KS Kevin S. Regional Operations Manager, East Coast Real Estate Used the software for: 1-2 years ### "Perfect software for a one-stop-shop for Portfolio Management" December 9, 2020 5.0 Eden has helped us in multiple ways, in terms of software. The first thing is that we are saving approximately $80K/year by switching to Eden's ticketing software. We also use it as a place to store important location information and tracking. Their team is very responsive and willing to help solve whatever problems we are experiencing. They are truly a partner in every sense of the word. Pros \- Eden's software is able to be a one-stop-shop for all of our spaces. It can house important documents, audits, and any space/building-specific information that we want to keep track of. The best part of the platform is that we can somewhat streamline our maintenance tasks by using the work-orders function. This function allows us to track maintenance and maintain all of our 400+ locations, globally. Prior to Eden, we used multiple software application to do all of what Eden is able to do in their (1) platform. Cons \- Edens software can be complex to use as the end-user. However, with that being said, once fully onboarded, our associate-level employees are able to use it pretty seamlessly. Reason for choosing Eden Workplace Cost and ability to do multiple different things with Eden. Most Software products we were consulting with could do everything Eden can, it could do some of what Eden can. Review Source PV Paola V. Business Operations Specialist Information Technology and Services Used the software for: 1-2 years ### "Eden Software" December 16, 2022 5.0 Its really easy to use and has been a great help with implementing simple processes for our employees to get answers especially confidential questions answered in a quick manner. Pros The ticketing system has been great for our operations teams. Has helped simplify processes and allows for people to get help quickly without missing any questions in a slack thread or email chain. Cons Notifications. I wish the ticketing system would alert of a new ticket especially if I'm the one that is listed as the assignee for that specific question. Currently it only notifies if you are tagged in a message, so I'm having to constantly check to make sure I'm not missing a ticket. Review Source KA Kitana A. People & Culture Coordinator Media Production Used the software for: 2+ years ### "The best workspace management tool! " February 25, 2021 5.0 As I mentioned, Eden has everything you'd need to run your office space smoothly. If an employee wants to submit a request or service ticket, Eden. If someone is checking into our space and needs to sign our NDA, Eden. Eden is an office manager’s best friend! Pros The features Eden has so many amazing software products! All of the software tools you'd need to run your office space smoothly can be found on their platform. My favorite tool is the Ticketing Tool — It helps streamline all of our teams’ requests in one place, and it integrates with Slack. The customer service Eden has great customer care. Their customer service reps treat you with respect and kindness at all times and are super knowledgeable about questions related to the platform or features. Their adaptability Eden loves feedback - and whenever you give them feedback - they'll find a way to improve or incorporate the feature you're looking for. They also know how to adapt to changes quickly - when COVID hit, they started implementing tools like desk reservation software and COVID re-entry software. Cons The only thing that is missing right now are the features they didn't roll out yet! I can't wait to check out the desk reservation and room booking features once they launch. Review Source DC David C. Team Leader Outsourcing/Offshoring Used the software for: 1-2 years ### "Great tool for booking and reserving space in office. " November 22, 2022 5.0 I think it's great someone came up with this idea, whoever owns the idea of this online booking/reserving software is a genius. Pros I just love how easily it integrates with many other software programs. It definitely helps keep things under control regarding space in the office and visits. Cons I can't tell I don't like something just yet, it's not buggy, it runs perfectly, support is very nice, overall it's a great tool. Review Source PS Paul S. Director of IT Investment Management Used the software for: 1-2 years ### "Great tool for managing facilities when working in a desk-sharing environment" August 24, 2022 5.0 It's been a great tool for us to handle managing an open desk concept at multiple offices around the country. The support team is also excellent, both very knowledgable and very responsive. Pros Very nice graphical user-interface to see what's available and select your rooms. From an Administrator perspective, it's very easy to manage the different offices and people. Cons Right now it seems like we need to reserve the office one day at a time. Can set up recurring but no easy way to do multiple days at once (just need to go in and pick what's available each day). Would like to see it easy to do multiple days at once Review Source CP Carlos P. QA Specialist Online Media Used the software for: 1-2 years ### "My experience with Eden" November 25, 2022 5.0 My experience with Eden, in general, has been satisfactory. Eden can provide the basic information needed to choose a reservation, the reservation process is very intuitive, and it has other facilities such as allowing us to make reservations through other apps, without having to enter the website. Pros Eden has a great way to display information, user-friendly, in which we can easily check for the office's disponibility on a specific date. Reservations also are updated in real-time, so we can see how many people to expect at the office, useful to make sure we comply with the biosecurity measures. Cons Something that could be improved is including extra information, like the office's address, or being able to include pictures of the office could make the platform have a better presentation. Review Source AM Abby M. Reservations Associate Consumer Services Used the software for: 6-12 months ### "Keeping track of everyone at the office has never been so easy" November 27, 2022 5.0 Has been super easy to use, helps me see if there is any availability, and mentally prepares me for how many people will be working from the office. Pros Everything is user-friendly, making it easy for everyone at the office to use and keep everyone organized. Showing how many bookings there are also helps to keep everything well managed, which is very important at this time with covid. Cons No cons at the moment. Everything has worked properly so far. Review Source sL sherlley L. Administrative assistant Information Technology and Services Used the software for: 1-2 years ### "Great Desk Booking Software" September 16, 2022 5.0 Great Pros Very easy and fast, I highly recommend. Cons At the moment I do not have any complaints, Review Source NO Niall O. Facilities coordinator Financial Services Used the software for: 6-12 months ### "Eden in the workplace " July 26, 2022 4.0 Pros It makes managing our space very easy, some great feature and eay to use Cons Some missing feature but the team are working to add Review Source DP Daniela P. Customer Support Associate Consumer Services Used the software for: 1-2 years ### "Quick and easy way to reserve my visits to the office" November 25, 2022 5.0 Eden helps me as an employee easily reserve a space to work at the office. I do not have to deal with conflict that could come with the office being too crowded since Eden allows me to know what's the availability and for that, I am very grateful. Pros My overall experience with Eden is really great because it is user-friendly and very easy to use. I think the reservation process is pretty straightforward and not at all time-consuming. Eden has a lot of features that make booking a trip to the office and using either a room or a desk a simple task.I Cons I do not have any dislikes for this platform. Review Source EB Elaina B. Regional Workplace Manager Information Technology and Services Used the software for: 2+ years ### "Great for Workplace" December 9, 2020 5.0 We started using Eden for cleaning services, the ticketing system, and the marketplace. Since we started using them they have made multiple improvements to the system and it was heavily weighted on our feedback as well as feedback from other customers. Pros I love the marketplace feature. I do not have to go to multiple companies to get quotes any work or repairs being done in my office. The best part is they are all fully vetted by Eden so you know the vendor you are working with is a quality vendor. Cons I do not like the billing and invoicing. The bills do not provide a full break down of everything that was done. Review Source AS Armando S. Technical Support Consumer Services Used the software for: 6-12 months ### "Eden Overview" November 25, 2022 5.0 It's been easy to learn, but the advanced features are not found easily Pros It's easy to review tickets and submit them Cons It's not easy to access the data for reports Review Source RS Roberto S. QA Associate Outsourcing/Offshoring Used the software for: 1-2 years ### "Eden Workplace Review" November 25, 2022 5.0 Pros Its ease of use, how it tracks data, and that it can be accessed through Slack. Cons From my point of view, as a user, there are no cons I was able to find while using Eden Workplace. Review Source LEZ Ligia Elena Z. Web designer Online Media Used the software for: 1-2 years ### "Eden Workplace" November 22, 2022 5.0 Pros I like the Friendly Ux/ui design easy access. Cons For the moment I don't have any suggestions, I am happy with the product. Review Source MA Mario A. Financial Processing Associate Telecommunications Used the software for: 6-12 months ### "Awesome" November 25, 2022 5.0 Eden has been the most useful tool for the reservation I have ever used Pros It is a very useful tool, it eases the process to reserve a spot on the office so we can come over Cons Everything has been amazing, I can't even complain about it Review Source MR Martin R. Team Lead Consumer Services Used the software for: 1-2 years ### "In a city with sudden power outages like mine, Eden is your tool to get back to work, fast!" November 25, 2022 5.0 Pros It is so easy to use, no training is needed, and is always reliable. Cons it is not really a problem, but maybe a reminder to check out would be nice Review Source JM Julio M. Customer Support Telecommunications Used the software for: Less than 6 months ### "The booking tool that saves you time." December 6, 2022 5.0 It helps me to make it easier to reserve my desks at the office, which results in extra time for productivity. Pros The intuitive design of the tool means that using it for the first time doesn't take more than a few seconds. Work perfectly and is up to date. Cons I don't think this tool could be better. Review Source AR Allison R. Customer Support Agent Outsourcing/Offshoring Used the software for: 6-12 months ### "Eden Review" November 25, 2022 5.0 User friendly. Pros Easy to use and user-friendly. Great software! Cons I don't have one, overall I really like Eden. Review Source CB Chris B. Operations Financial Services Used the software for: 2+ years ### "Eden is great" February 10, 2025 5.0 Pros Easy to use, integrates well with Slack, functional worksite management Cons Nothing to comment - it serves it's purpose Review Source SN Sarah N. Workplace Experience Manager Online Media Used the software for: 1-2 years ### "Helped us operate more efficiently in our new territory" January 21, 2023 5.0 Eden Workplace has been a lifesaver for our business operations. It helped us maintain efficiency and order as we moved into a new space. The platform is easy to navigate and has different features that we can add or remove based on our needs. If we had any questions or concerns, our CSM was always on hand to offer us support or solutions. The price point is also extremely affordable given the service they provide for our company. Pros This software is extremely convenient to use. Most of our employees did not even need to undergo training to figure out how to utilize the platform. The interface is easy to understand and navigate. All pertinent information and features are available on the homepage so it was not time consuming to sign up or check in. Integrating this with Slack and Google Calendar also made the transition to this software quite seamless. Cons Sometimes there will be glitches/bugs within the mobile app or the desktop version, or sometimes syncing issues between both...however our CSM is always on top of these concerns and works with us quickly to resolve any tech issues we encounter. Review Source Similar Products Featured