# LEX Reception Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about LEX Reception Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/213013/LEX-Reception --- # LEX Reception Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) LEX Reception ## What is LEX Reception? Never miss a client with LEX Reception. Their professional virtual receptionists offer dedicated live answering for attorneys and law firms. LEX Reception provides a complete legal reception solution for intake, call answering, appointment setting, live chat, and more. Their software allows you to control your account, customize your call scripts, and integrate with your CRM. ## What is LEX Reception used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Legal Calendar](https://www.capterra.com/legal-calendar-software/) Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $150 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for LEX Reception?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.lexreception.com&name=LEX Reception) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### LEX Reception 5.0 (3) VS. [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $150 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.6 (1,733) Value For Money 5.0 (3) Value For Money 4.6 (1,487) Customer Service 5.0 (3) Customer Service 4.7 (1,506) ## LEX Reception alternatives [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Real-time Consumer-facing Chat 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Transcripts/Chat History 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Calendar Management Track and manage schedules and meetings via an integrated calendar Chat/Messaging Communicate using direct chat or messages within the system Court Rules-Based Scheduling Scheduling based on federal, state, or local court rules and deadlines LEX Reception 13 features Tickets are automatically assigned to specific agents based on predefined rules Track and manage schedules and meetings via an integrated calendar Communicate using direct chat or messages within the system Scheduling based on federal, state, or local court rules and deadlines Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Software is specifically designed to address the needs of professionals in the law industry Ability to chat online in real time Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Two-way actions and communication between multiple users in real time Engage in direct, instant messaging with consumers Notifications that are delivered to users as soon as an event occurs Timed notification for any upcoming task, deadline, appointment, or activity View messages sent by both parties during the chat conversation Get Advice We can help you find the software with the features you need. Features 5.0 (3) 5.0 Based on 3 reviews ## Pricing Value for money 5.0 (3) Basic $150.00 Per User,Per Month Value for money 5.0 (3) 5.0 Based on 3 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Clio](https://www.capterra.com/p/105428/Clio/)[ Keap](https://www.capterra.com/p/76390/Infusionsoft/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JC Joel C. Attorney Law Practice ### "LEX Reception has been grearf" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2024 Overall, my experience with LEX Reception has been excellent. I am a happy customer. Pros I like the value. I had been using a different company. I really liked the service they provided, but when I learned about LEX Reception, I requested a meetign to disucss the service they could provide and it turned out they cold provide comparale service for about 25% less than what I was paying. I also love how responsive they are to my needs and input. Cons It can be challenging to get the receptionists to pronounce things correctly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JA Jodi Ann D. Attorney Legal Services ### "LexReception is a Great Option for Small Firms " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2022 Excellent Pros They answer my calls, set appointments and free up my time to work on legal matters. Tehe managment team is very responsive and they customize the script the way you want. I use the app on my phone and can return calls, if necessary, and can even send a text message to callers. My assistant and I are able to take notes in the app. so we can see what the other has done. Cons There is nothing that I don't like. It works the way I expected and more. Alternatives considered [Smith.ai](https://www.capterra.com/p/181278/Smith-ai-Live-Website-Chat/) Reasons for choosing LEX Reception Sales rep for lex was more informative and provided more information about the software and how I can use it and customize it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JF Jane F. Attorney Law Practice ### "A timely solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 19, 2022 Pros Useful to see the message, have the call integrate with my practice management software, and be able to hear the call. Cons Scripting is not perfect, but with the human element it's still pretty good. Alternatives considered [Ruby Receptionists](https://www.capterra.com/p/186839/Ruby-Receptionists-Virtual-Receptionist-and-Chat-Services/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 21, 2022 Thank you for your review! We're glad that LEX has helped your firm. We're always keen to improve our scripting and make it a perfect fit for your needs. Please feel free to contact our support team at 866-818-8090 for scripting changes, we're here to help! Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. 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