# Kenect Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Kenect Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more. Source: https://www.capterra.com/p/212906/Kenect --- # Kenect Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Kenect ## What is Kenect? Kenect brings all of the customer communication at your business under one platform. We convert your main business line into a text-enabled number so you never need to give out your personal number again. Start texting your customers while also generating reviews, increasing web leads, and saving time. The average Kenect user sees a 200% increase in website leads and 350% increase in online reviews. Whether you want to video chat customers or collect text payments, you can do it through Kenect. ## What is Kenect used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Review Management](https://www.capterra.com/review-management-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Overall rating Based on 93 user reviews Reviews sentiment Positive 94% Neutral 2% Negative 4% Starting price $1 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Kenect?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.kenect.com&name=Kenect) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Kenect 4.6 (93) VS. [4.3 (666)](https://www.capterra.com/p/141842/Weave/reviews/) Starting Price $1 Per User Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (93) Ease Of Use 4.5 (16,293) Value For Money 4.5 (71) Value For Money 4.1 (11,362) Customer Service 4.6 (80) Customer Service 3.9 (10,583) ## Kenect alternatives [4.7 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Highest Rated [4.8 (35)](https://www.capterra.com/p/141023/ReviewInc/reviews/) Starting price Contact vendor for pricing [4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/212906/Kenect/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Review Request 4.4 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers Chat/Messaging 4.3 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Mobile Access 5.0 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Review Monitoring 5.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews SMS Messaging 3.2 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Send messages via SMS Transcripts/Chat History 5.0 (5) 40.00% of 5 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Kenect 56 features Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Schedule appointments via a calendar Create and automatically send premade copy in response to customer messages Send messages, notifications, or documents to an entire customer base at the same time Create, manage, and send invoices or bills to customers Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Integration with third-party CRM systems Add customized logos and colors to align with company branding Assembly of graphs and charts for visualizing and tracking statistics/metrics Protect sensitive data for digital privacy Accept and process credit/debit card transactions Digitally sign online documents Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Public or private sharing of digital files such as documents, audio/video, images, and more Group messaging lets multiple people carry on a group conversation Transactions that typically involve face-to-face interactions between the payer and the payee Track interaction history by documenting conversations for contacts Allow the audience to interact or engage with the content Route and distribute your leads to third party buyers Score a lead on their quality or likelihood to buy based on certain behaviors Access software remotely via mobile devices Clients can submit payments via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Process payments via multiple modes directly through the application Identify, track, and respond to negative feedback Generate personalized communications upon request to meet customer needs Send personal messages to clients or attendees Accept and process online payment transactions Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. Integration with payment gateways to facilitate online transactions Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) Adjust communications based on previous interactions or personal preferences Copy on the page or chat window encouraging the user to engage with the chat option Engage in direct, instant messaging with consumers Send and receive messages in real-time via an online communication channel Notifications that are delivered to users as soon as an event occurs Timed notification for any upcoming task, deadline, appointment, or activity View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Allows businesses to request reviews from their customers Digitally share screen view with others Send messages via SMS Allows businesses to share their videos on social media. Create, save, and re-purpose templates for emails, forms, etc. Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Chat with your counterparts over the video in real time Supports various video file formats Get Advice We can help you find the software with the features you need. Features 4.5 (93) 4.5 Based on 93 reviews ## Pricing Value for money 4.5 (71) Basic $1.00 Per User, Value for money 4.5 (71) 4.5 Based on 71 reviews ## Integrations [ Clio](https://www.capterra.com/p/105428/Clio/)[ Tripleseat](https://www.capterra.com/p/118047/Tripleseat/)[ 8am LawPay](https://www.capterra.com/p/177253/LawPay/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (80) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (80) 4.6 Based on 80 reviews ## User reviews Overall rating 4.6 Based on 93 reviews Filter by rating 5(73) 4(14) 3(2) 2(0) 1(4) Mentioned topic Sorted by most recent Laurie D. Owner Hospitality ### "Lack of Transparency and 'Renewing Contract'- Don't use Kenect!" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 27, 2026 I value transparency/long-term client relationships- Kenect did not provide transparency at the time of signing up with their 'renewal clause' that locks their customers 'into' paying for their services long after they wish to cancel. This is a huge disappointment and can no longer recommend their services. Pros We chose to partner with Kenect after a positive experience at a trade show in Las Vegas approximately three years ago. Over that time, the software and app have served our needs well. The on-boarding process was easy and their customer service team is nice while you are signing up.... Not so much when you decide to cancel their service after 3 years of being a customer. Cons Kenect Team, We chose to partner with Kenect after a positive experience at a trade show in Las Vegas approximately three years ago. Over that time, the software and app have served our needs well. Recently, however, we identified another solution that better fits our evolving business needs. On February 25, 2026, I contacted customer service to request cancellation of our membership. I was told there would be no issue canceling and that someone would follow up with me to handle the offboarding process. After waiting two days without communication, I followed up again on February 27, 2026. After being on hold for 15 minutes, I was informed that we are under contract and cannot cancel until November due to an automatic annual renewal clause. I was told that I had signed an agreement stating that the service would renew each year unless canceled within a narrow window around the original signup date in November, three years ago. I have thoroughly reviewed our account page and searched our email records but have been unable to locate a copy of this contract or any renewal notifications. I have also formally requested a copy of the signed agreement and have yet to receive a response or documentation. It is extremely disappointing to learn that despite our proactive outreach and clear intent to cancel, we are being told we will continue to be billed through November for a contract signed three to four years ago — one that has not been provided upon request. This is particularly frustrating given that a prior representative indicated canceling would not be an issue and even discussed removing the website widget, which has since been taken down. We are no longer using the service, yet we are being told billing will continue. As someone with a background in hospitality and customer service, I value transparency and long-term client relationships. After three years as a loyal customer, I had hoped for a more solution-oriented and professional resolution. Instead, this experience has been disheartening. I respectfully request the following: A copy of the signed contract referenced by your team. Clarification of the renewal terms and any notification policies. Reconsideration of the cancellation request given the circumstances and prior communication from your support team. I look forward to your prompt response and hope we can resolve this matter professionally and amicably. Sincerely, Laurie Davidson-Smith Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Joyce S. Legal Assistant Legal Services ### "Our go-to text messaging service! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 6, 2025 Kenect is very user friendly, easy to use, and integrates seamlessly with our Cloud management software. It has especially made a large difference in generating reviews from our clients as they are more likely to answer via text. Pros Our law firm uses Clio. While Clio has a text feature, Clio texts do not show under the Communications tab. This is inconvenient because we like to see all forms of communication in one tab. Kenect solves this problem. Other features in Kenect - the templates, the requests for review, and requests for payment - make operations smooth and fast as well. Kenect also has a readily available, easy to access support team. Cons We were initially having issues with Kenect automatically creating contacts in Clio, which would result in duplicate contacts. However, once this was addressed to the Kenect team, they quickly disabled the feature and now we do not have to worry about duplicate users. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reasons for choosing Kenect Clio does not show the texts under their own communication tab, whereas Kenect shows up there. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS John S. Manager Automotive ### "Texting customers made easy with Kenect" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 27, 2024 Kenect did not integrate with our DMS, however we were able to export our customer data, which Kenect was able to import for us. We have been able to text our customers regarding service appointments, parts order status, and sales promotions, along with sending out surveys. It has reduced the amount of time spent making and receiving calls Pros The thing I like most about Kenect is the ability to mass text our customer base Cons What I do not like about Kenect is the fact that you cannot mass text images Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LV Lane V. Business Manager Legal Services ### "Modern & Professional Messaging and Review Platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 29, 2024 Pros Kenect fills the gap for our business and allows us to communicate with clients and prospective clients via today's most common communication platform. The added feature of review/reputation management provides our firm with the tools to timely and efficiently request reviews. Cons Customer support, at times, can be inconsistent in response time. Having said this, I have never had an issue go unresolved. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SO Sarah O. Attorney Law Practice ### "Extremely pricey for what it is and very hard to get out of the contract" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 1, 2024 Terrible. Poor customer service and communication. I would not recommend this company. There are plenty of other companies that are less expensive and do more. Pros it allows texting from our main line - other than that there is nothing else. Cons The price point is insane - I am paying $4k a year when I could be paying $60 a month for the same service. They also require a year contract and you have to cancel at least thirty days prior to renewal or they will not let you cancel for another year. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Jason M. Systems Manager Legal Services ### "Worst Onboarding/Implementation Experience in my Career" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 November 2, 2023 Now, Request Google Review has stopped working in Kenect, again for no obvious reason. The only positive I have for this is that Kenect has been generally responsive to my emails. Although, I do have to repeat myself far too often. I have spent at least 2 hours per day for over a month now trying to make all of the promised features work as advertised.We also had a day where all texting stopped working. We were not able to receive or send texts, but outgoing texts were showing as sent, so no idea there was an issue until an employee sent a text to our main number that didn't come through.Since these issues, we have had received a few client complaints about non-responsiveness. Prior to the switch to Kenect, most of our reviews mention our great communication. Now, we are receiving calls from clients inquiring why people aren't responding - when we never received a message. If you are looking to be disappointed, be frustrated, waste countless time training and retraining employees and emailing support, then Kenect is the product for you. If you prefer a product that works with integrations, look elsewhere and let me know if you found a good one!My recommendation is to look elsewhere until Kenect gets their act together and provides a stable and reliable product. Pros Their sales team is really good at selling the product features even if they don't work as advertised. Cons First, Kenect wanted to "test" our numbers to verify they could claim them once we were ready to make the switch. In so doing, the representative claimed our main office phone numbers for all of our locations and we could no longer send or receive texts at all from our clients properly. We could not receive texts or live chat leads for a long period of time as a result and lost messages from clients, business leads, and so forth that went into an abyss.We mainly moved to Kenect for Neos integration, which is a legal case management software. At the time, Kenect had no way to limit the contacts synced by case type or even if a case was open or closed. We have contacts dating back to the 1980s/1990s that wound up synced to Kenect and applied as contacts in ALL of our office locations - thus duplicates by location. As a result, we have to be extremely cautious when texting clients to make sure we are texting from the correct location.To try to mitigate the duplication issue before switching to Kenect, we were advised to sync the contacts using a CSV file, then when the Neos sync happens, it would not duplicate the existing contacts. That was incorrect. All contacts went to all locations in spite of that. After spending countless hours trying to fix all of the sync issues, Kenect suddenly unassigned all of our messages from their respective cases ... I'm out of characters, so continued in Describe overall experience... Switched from [Chekkit](https://www.capterra.com/p/173154/Chekkit-Reputation/) For Neos Integration reasons. Reasons for choosing Kenect There weren't any alternatives that fit a multi-location need and had Neos integration other than Kenect. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EC Eliel C. Manager Legal Services ### "One of the best investments ever made" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 20, 2023 Pros Kenect allows you to keep your team and clients in the loop while integrating with key management apps. Cons Nothing negative to say about Kenect. It's simply the best! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LM Lourdes M. Receptionist Law Practice ### "Texting instantly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 13, 2023 I enjoy the quick response time. Pros It's easy to use. The clients love that they can text and get a quick response. I love that I can also share documents instantly with the clients. Cons When inputting a clients name it doesn't say if there was another person with that same name. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NY Nicholas Y. President Law Practice ### "kenect is not worthwhile and seems to be disappearing" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 3, 2023 I think their support person quit and they never changed my portal so I cannot even find a person. Their support staff doesn't answer phone calls, texts or email. Particularly I believe they misrepresented the functionality, and they certainly promised support. Pros It's not good at all, the things it does can be done another way much less expensively. Cons the thing about their review request, it needs always to be the same one sent to everybody, and people can only leave a review if they also have an account like Google for Google reviews, etc., but Kenect doesn't offer many, just Google and Facebook and one more--just a couple review kinds, what a rip off. Not worth what they charged me. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JT Jim T. Owner Law Practice ### "Kenect Software is primitive " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 October 26, 2022 I like it but wish that it worked better. Pros I love the idea of texting from my website. Cons Technically primitive. For the price, it should be more technically versatile. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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