# Avaya Experience Platform Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Avaya Experience Platform Software - reviews, pricing plans, popular comparisons to other Call Center products and more.

Source: https://www.capterra.com/p/212871/Aura-Call-Center-Elite

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# 

 Avaya Experience Platform Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Avaya Experience Platform

## What is Avaya Experience Platform?

Avaya Experience Platform is a cloud-based contact center solution designed to connect customer service across multiple touchpoints including messaging, chat, video, voice, and more.

## What is Avaya Experience Platform used for?

[Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/)

Overall rating

Based on 11 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Avaya Experience Platform

4.7 (11)

VS.

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting Price

Contact vendor

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (11)

Ease Of Use

4.8 (855)

Value For Money

4.2 (9)

Value For Money

4.5 (767)

Customer Service

4.6 (10)

Customer Service

4.6 (786)

## Avaya Experience Platform alternatives

Highest Rated

[4.8 (309)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.6 (129)](https://www.capterra.com/p/136728/Readymode/reviews/)

Starting price

$199.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Call Recording

4.9 (7)

42.86% of 7 reviewers that rated this feature as important or highly important

Record the audio of phone conversations for quality assurance purposes

Call Routing

4.9 (7)

57.14% of 7 reviewers that rated this feature as important or highly important

Sends voice calls to a specific queue based on predetermined criteria

Automatic Call Distribution

4.8 (6)

16.67% of 6 reviewers that rated this feature as important or highly important

Distribute/route/connect calls

Call Center Management

4.7 (6)

50.00% of 6 reviewers that rated this feature as important or highly important

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Queue Management

5.0 (6)

33.33% of 6 reviewers that rated this feature as important or highly important

Monitor wait time and abandonment for incoming requests that have not been routed

Interaction Tracking

5.0 (4)

25.00% of 4 reviewers that rated this feature as important or highly important

Track interaction history by documenting conversations for contacts

Avaya Experience Platform 29 features

Distribute/route/connect calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Manage and track all past and future calls.

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Transfers live calls to other agents

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Communicate using direct chat or messages within the system

Manage and track all internal and external communication conducted via calls, email, text, or chat

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Access previous interactions or concerns to maintain customer relationships

Process of dividing customers into groups based on common characteristics

Alter the layout and content of reports

Assign working shifts or tasks to employees based on their availability

Designed for call centers

Track interaction history by documenting conversations for contacts

Predict labor requirements based on past and present data/trends

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Organize and manage the accomplishments and development of employees or performance of applications or systems

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Monitor wait time and abandonment for incoming requests that have not been routed

Active monitoring of systems, applications, or networks

Active reporting of data and metrics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

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We can help you find the software with the features you need.

Features

4.5 (11)

4.5

Based on 11 reviews

## Pricing

Value for money

4.2 (9)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.2 (9)

4.2

Based on 9 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (10)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (10)

4.6

Based on 10 reviews

## User reviews

Overall rating

4.7

Based on 11 reviews

Filter by rating

5(9)

4(1)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AS

Ashley S.

Business Operations

Real Estate

### "Love this Phone System"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 10, 2024

Pros

I love that it is easy to update and use. My team is able to onboard new members with minimal training

Cons

Some items can be alittle old school but, in this case it makes the platform easier to use

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GM

Giacomo M.

Communications Manager

Facilities Services

### "Avaya Experience Platform Has Reliable Features"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 17, 2024

Pros

I like the effective features of Avaya Experience Platform. Avaya Experience Platform is a reliable contact center.

Cons

I do not see any issues when using Avaya Experience Platform.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MG

Mario G.

IT Director

Fine Art

### "Meetsa our requirements"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

January 30, 2024

Pros

The setup and operation were painless. Analytics are not something we rely on, but they are nice to have access to.

Cons

The support is easily available, but sometimes more complex questions require a lot of details before the support agent can fully understand. Then they have to research and find a solution, but they always do.

Reasons for choosing Avaya Experience Platform

Responsiveness of the sales associate was fast and they addressed all my little questions and concerns.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RV

Ronalen V.

CSR

Telecommunications

### "Best for call center working management "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 3, 2023

It's really excellent. It's effective and efficient to use.

Pros

I like this software because it's the best choice for call center company it's really great. You can actually track your call, record calls for quality purposes. Since working we really use it in daily basis.

Cons

So far I really like this software. But I think it's a bit expensive but it's really worth the price especially for call center companies.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JW

Jamie W.

Csr

Consumer Services

### "Awesome"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

April 6, 2023

Pros

It's easy to log in and it's simple to understand to use. Simple transfer as well

Cons

I don't have anything negative to say about avaya.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DS

Dario S.

Project Manager

Banking

### "Avaya ,una garanzia"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

March 22, 2023

Il top nel mercato per quel che concerne il Call Center

Pros

Scalabilità,flessibilità.Affidabilità. Alte prestazioni

Cons

L'inconveniente di questo brand è sicuramente il prezzo .

Alternatives considered

[Cisco AnyConnect](https://www.capterra.com/p/169495/VPN-and-Endpoint-Security-Clients/)

Reasons for choosing Avaya Experience Platform

Qualità del prodotto

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MM

Michael M.

Sales Account Manager

Information Technology and Services

### "Call Recording Masterpiece"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

February 14, 2023

Pros

Call recording, real time monitoring and reporting are top-shelf. We track complete customer experience to the greatest detail.

Cons

Nothing I can see that stood out as a negative.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MJ

Mark Jill S.

Customer Service

Telecommunications

### "AVAYA keeps your business Going."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 14, 2023

Pros

The software is very easy to use. There's no need to use the telephone since it is directly going to the software. Transferring calls, holding, or whatever features are just a click away on the pc.

Cons

Actually, there's nothing to not like about the AVAYA. As a long running company like AVAYA, they always strive to be the best and cater what their clients' needs are.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BM

Barry M.

Financial Solutions

Financial Services

### "Avaya Accomplished Call Software "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

September 24, 2022

A terrific call management system that helps bring insight into your call center environment.

Pros

Very good call management software to help provide overall analytics in understanding the quality and quantity of customer calls being handled by your agents

Cons

The software analytics reports are a little confusing when you plan to include it in agent performance tracking. It would be helpful to integrate graphics.

Switched from

[Maestro\*ERP](https://www.capterra.com/p/83238/Maestro-Solutions/)

Avaya offers more details and flexibility to organize your call center and call tracking.

Alternatives considered

[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)

Reasons for choosing Avaya Experience Platform

There was more confidence using an established and reliable brand like Avaya.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CM

Chelsea M.

Business banker

Banking

### "Every computer needs this "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 13, 2022

Pros

Very quick and user friendly on desktop and laptops

Cons

Not alot to say bad about this service at qll

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/reviews/)

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