# FootPrints Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about FootPrints Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/212606/FootPrints --- # FootPrints Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) FootPrints ## What is FootPrints? Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-end business services for IT and beyond. FootPrints integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. Configurable capabilities streamline the automation of service delivery, improving employee satisfaction and IT's reputation with your business users. ## What is FootPrints used for? [Help Desk](https://www.capterra.com/help-desk-software/)[ITSM](https://www.capterra.com/itsm-software/) Top alternative Featured Overall rating Based on 34 user reviews Reviews sentiment Positive 53% Neutral 32% Negative 15% Starting price $1000 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FootPrints?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.bmc.com&name=FootPrints) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### FootPrints 3.5 (34) VS. [4.6 (1,462)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting Price $1000 Per Feature Starting Price $795 Per User, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.4 (34) Ease Of Use 4.5 (52) Value For Money 3.4 (24) Value For Money 4.5 (51) Customer Service 3.6 (25) Customer Service 4.4 (52) ## FootPrints alternatives [4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (511)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/212606/FootPrints/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Incident Management 3.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Self Service Portal 3.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Knowledge Base Management 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Support Ticket Management 2.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Alerts/Escalation 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Alerts/Notifications 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges FootPrints 29 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle A record of all activities within the system, including user access, changes made, etc. Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Monitor service demand and performance to plan for adequate resources that meet business needs Track and monitor efficient handling of all changes/transitions Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Alter the layout and content of reports Creation and customization of dashboards Assemble applications and processes by dragging over and arranging pre-built components Manage and track all disruptions and incidents Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Plan and coordinate all the resources, costs and time needed to execute assignments Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 3.5 (34) 3.5 Based on 34 reviews ## Pricing Value for money 3.4 (24) Free Trial Basic $1,000 Per Feature, Value for money 3.4 (24) 3.4 Based on 24 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (25) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (25) 3.6 Based on 25 reviews ## User reviews Overall rating 3.5 Based on 34 reviews Filter by rating 5(6) 4(12) 3(11) 2(2) 1(3) Mentioned topic Sorted by most recent TM Teresa M. QA Analyst Information Technology and Services ### "Effective Incident Management tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 8, 2024 The best part is the workflow and notifications are sent based on the status selected. Footprints is a great incident management tool. As a queue manager, I would highly recommend this software. Pros The most useful part of Footprints in my position as a queue manager, is that once you select a status, it automatically selects the appropriate email addresses to notify. I also like the ability to click a button to expand the incident information in order to see more of the details provided. Cons The only con that I experience is downloading attachments. You have to select the attachment before being able to download. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GI Gianluca I. Gestione ISO e Security Utilities ### "Software IT Management e ticketing" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 October 31, 2023 COn la vecchoa versione(Numara) la versione 11 era veramente un ottimo prodotto e anche facilmente customizzabile in autonomia con un minimo di supporto. Dal passaggio a BMC le cose sono peggiorate. Pros Le form già presenti e le funzionalità in bundle Cons Dal cambio di gestione da Numara a BMC è cambiato sia il rapporto di assistenza che la personalizzazione del prodotto che è diventata più complessa. Reasons for choosing FootPrints Avevamo scelto Footprints per la sue interfaccia intuitive per la sua facilità di personalizzazione anche in autonomia. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GV Gerardo V. Product Manager Information Technology and Services ### "An excellent Help Desk tool but expensive too" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 6, 2022 I'm a Footprints user but I have knowledge about IT and there's not a problem for me to use this software but if you don't have IT notion, it could be a problem to use the interface because it is not friendly or intuitive like some other Help Desk softwares. Pros The customization level for work areas and dashboards. Cons The interface is very cold, ugly, not friendly or intuitive for the end user. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Alvin S. Director, Service Delivery Education Management ### "Footprints helped our Service Desk!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 6, 2022 Pros Great features at a very affordable annual cost, the ease of configuration and customization to fit our needs was well suited for our environment. The number of knowledge base articles and community support was very good. Cons The dashboard needs a revamp of it, it looks outdated and not as streamlined as other ITSM solutions. Chat feature needs to be improved on. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KB Katie B. IT Operations Analyst Higher Education ### "Not a fan" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 July 28, 2022 not a fan Pros easy to use, great for people that don't like change. Cons not a scalable software. it doesn't have the integrations we hope to find in a tool and only seems to compliment it workers. we need a multi purpose tool now. Reasons for choosing FootPrints we moved from footprints to TDX. we are much happier. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Application Support Analyst II Higher Education ### "Dependable" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 July 11, 2022 Footprints is reliable and does its job, even if it's a bit old-fashioned and clunky. Pros I liked that we could configure forms to request needed information based on request type and details, as well as configure automatic routing to correct teams. Fields and routing were automatically filled out upon selecting specific details. It was nice that we could automatically create tickets from incoming emails to service account mailboxes. Tickets could track time spent working on the issue. Notifications were automatically sent to stakeholders based on status. Cons Unable to resend attachments from previous ticket updates. Inadequate size limit on attachments; failure to update by email if attachment exceeded limit. Instructions to reply by email are unclear; if reply message was not precisely formatted, response text is cut from ticket update. Have to take the system down to publish changes or apply updates. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FT Fonta T. Apple Support Higher Education ### "FootPrints " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 July 8, 2022 Overall experience is functional for day to day usage Pros How you can customize your layout for productivity Cons Assigning tickets to users sometime don't function properly Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Sr. Prospect Researcher Non-Profit Organization Management ### "Useful tool, but interface looks and feels outdated and clunky" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 March 25, 2022 Pros I like the amount of services I can access with FootPrints, e.g. requesting a help ticket, ordering new computer hardware, and submitting Data Services requests Cons The interface feels like the 1990s and it's not very intuitive when it comes to finding what you need to do. Needs a complete refurbish! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RK Ray K. Director, Client Services Higher Education ### "Basic ITSM Incident Management tool" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 November 8, 2021 BMC has been helpful to work with. Tool interface looks like something out of the 90s. It has been meeting our needs and it is a fraction of the cost of other full suite ITSM tools. Pros Cost. A fraction of other ITSM tools. There are 3 supported platforms to choose from Cons Reports are clunky, lack of intuitiveness, not much for self serve portal, the KB won't accept images, no option for end users to get ticket statuses on demand, etc. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RD Robert D. Audiovisual Technician Information Technology and Services ### "Mediocre Software" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 December 15, 2020 Being part of IT, our department used the software for it's intended purpose; IT help desk tickets. But then when our audiovisual software was taken away, administration wanted to use it for daily AV scheduling. Because tickets are meant to be entered for on-demand issues, scheduling of future setups and events is not possible. It can only be used for record keeping and to enter tickets for past happenings Pros The software is not super complicated to use. I would say, however, it would require a bit of brief instruction from a colleague to get started. Cons Again the software is not overly complicated, but navigation can be tricky at first. Finding past tickets, however is fairly easy IF you know how to do it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/212606/FootPrints/reviews/) Popular comparisons [Proactivanet vs FootPrints](https://www.capterra.com/compare/212606-227552/FootPrints-vs-Proactivanet)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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