# ManageEngine OpManager MSP Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ManageEngine OpManager MSP the right Managed Service Providers (MSP) solution for you? Explore 72 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/212602/ManageEngine-OpManager-MSP/reviews --- ManageEngine OpManager MSP 4.4 (72) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ManageEngine OpManager MSP Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews HB Hicham B Cloud ArchitectManagement Consulting, 201 - 500 employeesUsed the software for: 1-2 years. “It assists me in tracking diversified information across various platforms, whether servers or particular applications, which aids in diagnosing issues and enhancing overall performance swiftly.“ April 26, 2025 AT Alexandru T Project Quality ManagerBusiness Supplies and Equipment, 201 - 500 employeesUsed the software for: 6-12 months. “There is a constraint while creating SLA reports for clients having mixed infrastructure. If a client has hybrid environments, devices are not separated accurately and I had to add filters to turn of unnecessary metrics.“ April 22, 2025 TV Tiffany V Systems EngineerInformation Technology and Services, 201 - 500 employeesUsed the software for: 6-12 months. “OpManager MSP offers the best means of assessing the health of devices and network traffic as well as topology, and I can identify problems with solutions proactively.“ April 23, 2025 JC Jerome C Customer Support ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “When implementing new clients for those who already possess some infrastructure, the discovery engine misses some less popular SNMP-enabled devices unless I supply OIDS.“ April 22, 2025 RB Ruhan B Head of Unit for Contract ImplementationOil & Energy, 201 - 500 employeesUsed the software for: 1-2 years. “It let me keep track of different client networks separately yet at the same time it let me have a bird’s eye view and the remote management was a blessing in terms of time management in case of some acute problems.“ April 9, 2025 FN Felix N Technical Support AgentConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “It affects the discovery phase of the system because it misidentifies some devices and the user has to manually categorize them.“ April 25, 2025 OA OMAR A Senior ProfessorHigher Education, 501 - 1,000 employeesUsed the software for: 1-2 years. “With ManageEngine OpManager MSP network monitoring in real-time is highly commendable because I receive immediate notifications on whether the network is down or if any device has failed.“ April 7, 2025 CK Cezmi K Coordinator AssistantHigher Education, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Most of the API based integrations were not as smooth as I expected and used to adjust them based on out current toolchain.“ April 8, 2025 ## Showing most helpful reviews Showing 1-25 of 72 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RR Rohit R. Support Engineer Information Technology and Services Used the software for: 1-2 years ### "Tools Administrator" January 14, 2026 5.0 Overall experience is good as we are managing multiple customer with lot of tenants and servers. Its easy to use and good solution for MSP partners Pros Ease of use and Good for multiple customer environment. Light weight software to manage multiple customers Cons Need more flexibility in terms of customization. As some of the feature and customization limited to probe, we should get more option in centralized console Review Source mD mohit D. application support Information Technology and Services Used the software for: 2+ years ### "5 star from my side" February 20, 2025 5.0 its an excellent product for smooth opreations Pros good product for monitoring our multiple customers Cons real time monitoring and smooth operations Review Source MM Mohamed M. Area Manager Retail Used the software for: 6-12 months ### "Helped boost our client retention" April 10, 2025 3.0 OpManager MSP enhances my service delivery in the provision of managed services. I now spend less time switching between multiple applications and spend more of my time on performance metrics and even prevention strategies. Pros One aspect that I mostly like is the ability to schedule the automated generation of reports to specific clients. It helps me establish transparency between my team and our customers and how I can assign specific views to customers would prove as a value and customers will feel confident during the monthly review session. Cons One functional issue is that some of them are not synchronized in real-time concerning other related log data points. I realized that when monitoring the endpoints with high traffic volumes, there are irregularities in the performance history graphs. Review Source BP Bishnu P. Network Engineer Banking Used the software for: 1-2 years ### "Enabled me to ensure high availability of networks in client premises" April 16, 2025 4.0 Pros The threshold-based alarm system of OpManager MSP was quite useful in managing network health. It also enabled my setting specific performance, alerts about potential issues were timely, thus dealing with such issues before they caused further trouble to my clients my work was not frequently interrupted.​ Cons I realized that the alert system was prone to false positives some of which were within allowable thresholds of the network. This added more time for evaluation of the credibility of such particular alerts and lowered operational capacity slightly.​ Review Source RR Ruchita R. Senior executive Information Technology and Services Used the software for: 1-2 years ### "Awesome product" June 18, 2025 5.0 It is a great product for monitoring data utlization availibility with given threshold we can do proactive ani reactive monitoring Pros Infra monitoring nd network devices it is the nice tool we hve used and still using for monitirung devices Cons Netflow we need to.upgrde our msp op manager so will get to know netflow manager for monitoring devices Review Source LS Lucia S. Data Center Operator Hospital & Health Care Used the software for: 1-2 years ### "Makes it easier to troubleshoot network problems from multiple sites" April 23, 2025 4.0 Pros The Manage Engine OpManager MSP is ideal for network monitoring since it allows one to monitor issues before they complicate by offering a broad variety of solutions. It assists in the control of many connected client networks, with continuous monitoring and the capability to alert when there is an issue that requires intervention. Cons Sometimes I have had to wait for a while to receive notifications on real-time alerts. It takes quite some time at moments to prompt alerts of the network events meaning that during critical emergent incidents diagnosis may be slowed down. Review Source AY Adjmal Y. Technician Education Management Used the software for: 1-2 years ### "Offers a systematic and well-arranged approach of segmenting the clients" April 22, 2025 4.0 Pros The approach OpManager MSP adopts in terms of specifying performance thresholds, notification profile and escalation chain per tenant makes it impossible for issues to go unnoticed. I can restore the faulty server anywhere between a few minutes of the downtime being noticed. Cons It seems occasional failure when applying configuration backups between multiple clients due to slight difference in the device firmware version. It does not alert you to any incompatibilities and this led to trial and error repeatedly. Review Source NM Nermin M. Data Engineer Education Management Used the software for: 1-2 years ### "Lets me isolate performance issues per client" April 21, 2025 4.0 Pros I liked how OpManager MSP offers full visibility into the multi-client environment without having to switch between tools. I was able to respond proactively in real-life outage scenarios by segregating the devices based on the client accounts and alert settings and having automatic alerts for above-specified thresholds. Cons One of the challenges that I have come across is compatibility of SNMP credential in case clients have overlapping IP space. It can sometimes apply credential improperly which results in little disparity in the monitoring data. Review Source AP ASISH P. Asst. Manger Sales Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Offers excellent visibility into my client’s network performance" April 25, 2025 4.0 Pros I like especially one feature in this OpManager MSP and that is the degree of the performance review offered to aid in monitoring the performance. It enables me monitor networks’ status of various clients in real time hence giving me an advantage when it comes to timely detection on potential downtimes. Cons A downside is that there is sometimes a delay when auto-populating the fields in SQL View Map. Several times when adding new devices or networks, it may take some considerable amount of time to auto detect and create categories. Review Source FM Faisal M. Senior Portfolio Manager Business Supplies and Equipment Used the software for: 6-12 months ### "Provided multi-vendor CW support for simplifying diverse environments" April 17, 2025 4.0 Pros OpManager MSP supports the large number of network devices from different vendors therefore supporting the diverse clients’ environment. This flexibility also meant that the current pieces of hardware could be incorporated as well as monitored simultaneously through a single instrument.​ Cons Even in some cases when the user was seeking a specific device template, the was not immediately available and had to be manually configured. It also extended the onboarding process of some of KEPCO’s clients with less standard gear.​ Review Source ME Matthias E. Software Engineer Education Management Used the software for: 6-12 months ### "Supported escalated and improved SLA compliance by alerting" April 22, 2025 5.0 Pros The system has its alerting feature which is another powerful feature implemented by OpManager MSP. It allows for customizing response actions by criticality level and also by defining client-specific SLAs. It provides me with that level of detail in fulfilling my contract which does not require constant monitoring 24/7. Cons I realized that it just does not commence turning on alerts directly after a maintenance window without another manual update. Review Source CV Cleriston V. IT System Administrative Higher Education Used the software for: 6-12 months ### "Helped in managing many client networks in a efficient manner" April 5, 2025 4.0 Pros With ManageEngine OpManager MSP I was able to configure alerts for each client with different values depending on their needs of the specific network. With this feature I was able to become more responsive to possible problems that the company may encounter. Cons I realized that the reporting module did not possess some functionalities related to reporting and analytics. This was rather restrictive especially when preparing reports that certain clients needed detailed reports for analysis and other related tasks. Review Source HR Henrijs R. System Administrator Higher Education Used the software for: 6-12 months ### "Proactive monitoring enhances client trust" April 19, 2025 5.0 Pros I can monitor factors such as latency and packet loss through OpManager MSP and fix problematic issues before they become a concern for the clients. This has enhanced the team’s ability to manage the various client issues as well as made clients more satisfied with our services.​ Cons Some vendors did not have their MIB files supported out-of-the-box and so, I had to load it myself, which was time consuming.​ Review Source JD Jhonny D. Senior IT Manager Construction Used the software for: 6-12 months ### "Made onboarding new clients cleaner and more structured" April 18, 2025 5.0 Pros I was fascinated by how OpManager MSP managed customer categorization across its users. Such a possibility of creating specific views and policies for each client is beneficial for my team because it lets minimize the amount of overlapping and confusion. Cons In certain situations several alerts originate from linked devices but there is no mechanism for their correlation or linking to the root cause. Review Source RB Ruhan B. Head of Unit for Contract Implementation Oil & Energy Used the software for: 1-2 years ### "Incorporation of robust client segmentation feature increases my monitoring" April 9, 2025 4.0 Pros I liked the detailed client segmentation system of ManageEngine OpManager MSP. It let me keep track of different client networks separately yet at the same time it let me have a bird’s eye view and the remote management was a blessing in terms of time management in case of some acute problems. Cons I noticed that during bust hours of the network alert triggers would at times send alerts at odd times and thus upset the response schedule. At significant loads, data synchronization temporarily stopped and I had to rely more on my active monitoring than any Review Source FN Felix N. Technical Support Agent Construction Used the software for: 1-2 years ### "Efficient management of the network for the various clients" April 25, 2025 4.0 Pros Since OpManager MSP can track numerous network resources, ranging from routers to virtual machines, the solution presents a broad picture of client networks. This comprehensive oversight is the reason why most unforeseen problems can be effectively prevented on time.​ Cons It affects the discovery phase of the system because it misidentifies some devices and the user has to manually categorize them. Reducing the device classification time will in fact cut down the equipment setup time.​ Review Source YC Yuri C. Area Manager Higher Education Used the software for: 1-2 years ### "Enhanced a network reliability for my clients" April 8, 2025 4.0 Pros I am able to monitor various KPIs for each client with the customizable dashboards that are provided by ManageEngine OpManager MSP. NetFlow protects from unauthorized and suspicious traffic and if an outage occurs the automated resulting ticket will save time to resolve the matter. Cons The flaws that have been noted include the alert system produces repetitive signals of the same event. The documentation could use more detail concerning the complex customization of the integration. Review Source AO Adiel O. IT Head Financial Services Used the software for: 1-2 years ### "Effective monitoring solution for multi-client environment" April 11, 2025 5.0 Pros The predefined alerting rules with the mechanism of escalation by the threshold is helpful when there are dozens of clients to maintain. I am able to set configurable alert levels per device, handle alerts of different levels and provide alerting through alerts such as email. Cons When I try to loop through multiple ones to edit their thresholds or notification rules I still have to perform several steps. Review Source PG Piyush G. Platform Engineer Pharmaceuticals Used the software for: 1-2 years ### "ManageEngine OpManager MSP: A Comprehensive Monitoring Solution for Managed Service Providers" October 25, 2024 4.0 Overall, we find ManageEngine OpManager MSP to be a great network management solution. The customizable dashboards and real-time alerts are is great , allowing for proactive issue resolution. Some users do face challenges with performance, especially in larger environments. The mobile app may not provide the full range of features expected. The documentation helpful for troubleshooting is great. Pros 1) Multi-tenant support making support for multiple client under one umbrella 2)Automated alerts and monitoring benefits us to save cost. 3) Cost-Effective: Compared to some competitors, it often provides a good balance of features and affordability for organization Cons 1) Resource Intensive 2) Limited mobile app functionality 3)Cost for all the every small add-on feature . Review Source EC Emma C. Plant and Quality Manager Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Provided us with an advanced monitor for managed services" April 5, 2025 4.0 Pros The alerting system of ManageEngine OpManager MSP that was based on the threshold was very efficient. As a result I was able to set particular performance goals that would give me clues of bad things on the horizon which may affect my clients. Cons I realized that this script does not have multi-language support and this may be a problem when using it to interact with clients from other countries. This restricted it to the extent that getting localized reports and notifications was difficult. Review Source TV Tiffany V. Systems Engineer Information Technology and Services Used the software for: 6-12 months ### "Best network monitoring solution for my managed service provider partner" April 23, 2025 5.0 Pros OpManager MSP offers the best means of assessing the health of devices and network traffic as well as topology, and I can identify problems with solutions proactively. It makes me have a clear view of the networks of my clients in the real time. Cons I have come across the reduced capacity for event management on a large scale. Review Source FC Feyna C. Senior Sales Strategist Retail Used the software for: 1-2 years ### "Enhanced our capability to meet the needs of a client" April 25, 2025 5.0 Pros The use of dashboards in OpManager MSP is very useful since one may customize the view for each client according to the client’s preferences. This personalization facilitates quick identification of issues and informed decision-making.​ Cons Creating the generalized reports from records of history can be slow, most especially if large groups of data are involved. Review Source TP Tushar P. Senior Research Fellow Higher Education Used the software for: Less than 6 months ### "Enhanced the ability to easily coordinate many client networks" March 28, 2025 4.0 Pros In ManageEngine OpManager MSP I was able to have customized dashboard where I can have the important network concerning each client. This has ensured that different networks could be evaluated and controlled within the shortest time possible.​ Cons I noticed that there were some features missing in the mobile application that are present in the web version. This did not allow me realize the execution of diverse managerial tasks across the relations within the local area network while in motion. Review Source OE Oscar E. Sales Representative Information Technology and Services Used the software for: I used a free trial ### "ManageEngine for MSP" October 25, 2024 5.0 Visualizing VmWare performance and behavior in real time Pros It is proactive, can be monitored from anywhere in the world, all on the same monitor and very user friendly. Cons I would like to see work in real time in the management of databases with large transactional volume, e.g. SAP or Oracle. Review Source CT Cenk T. Operations Manager Higher Education Used the software for: 1-2 years ### "Improved overall uptime across all client sites dramatically" April 27, 2025 4.0 Pros Through integrated automation workflows of the actions performed on devices, OpManager MSP came in handy. This eliminated having to go in and manually correct every time there was a network glitch or some other similar problem occurred. Cons Some of the SNMP polling intervals I observed were less tunable than required for higher frequency monitoring. In some particular cases, for some languages for instance, it requited me to import external custom scripts. Review Source