# ManageEngine OpManager MSP Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ManageEngine OpManager MSP the right Managed Service Providers (MSP) solution for you? Explore 72 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/212602/ManageEngine-OpManager-MSP/reviews --- ManageEngine OpManager MSP 4.4 (72) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ManageEngine OpManager MSP Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews HB Hicham B Cloud ArchitectManagement Consulting, 201 - 500 employeesUsed the software for: 1-2 years. “It assists me in tracking diversified information across various platforms, whether servers or particular applications, which aids in diagnosing issues and enhancing overall performance swiftly.“ April 26, 2025 AT Alexandru T Project Quality ManagerBusiness Supplies and Equipment, 201 - 500 employeesUsed the software for: 6-12 months. “There is a constraint while creating SLA reports for clients having mixed infrastructure. If a client has hybrid environments, devices are not separated accurately and I had to add filters to turn of unnecessary metrics.“ April 22, 2025 TV Tiffany V Systems EngineerInformation Technology and Services, 201 - 500 employeesUsed the software for: 6-12 months. “OpManager MSP offers the best means of assessing the health of devices and network traffic as well as topology, and I can identify problems with solutions proactively.“ April 23, 2025 JC Jerome C Customer Support ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “When implementing new clients for those who already possess some infrastructure, the discovery engine misses some less popular SNMP-enabled devices unless I supply OIDS.“ April 22, 2025 RB Ruhan B Head of Unit for Contract ImplementationOil & Energy, 201 - 500 employeesUsed the software for: 1-2 years. “It let me keep track of different client networks separately yet at the same time it let me have a bird’s eye view and the remote management was a blessing in terms of time management in case of some acute problems.“ April 9, 2025 FN Felix N Technical Support AgentConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “It affects the discovery phase of the system because it misidentifies some devices and the user has to manually categorize them.“ April 25, 2025 OA OMAR A Senior ProfessorHigher Education, 501 - 1,000 employeesUsed the software for: 1-2 years. “With ManageEngine OpManager MSP network monitoring in real-time is highly commendable because I receive immediate notifications on whether the network is down or if any device has failed.“ April 7, 2025 CK Cezmi K Coordinator AssistantHigher Education, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Most of the API based integrations were not as smooth as I expected and used to adjust them based on out current toolchain.“ April 8, 2025 ## Showing most helpful reviews Showing 1-25 of 72 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RR Rohit R. Support Engineer Information Technology and Services Used the software for: 1-2 years ### "Tools Administrator" January 14, 2026 5.0 Overall experience is good as we are managing multiple customer with lot of tenants and servers. Its easy to use and good solution for MSP partners Pros Ease of use and Good for multiple customer environment. Light weight software to manage multiple customers Cons Need more flexibility in terms of customization. As some of the feature and customization limited to probe, we should get more option in centralized console Review Source RR Ruchita R. Senior executive Information Technology and Services Used the software for: 1-2 years ### "Awesome product" June 18, 2025 5.0 It is a great product for monitoring data utlization availibility with given threshold we can do proactive ani reactive monitoring Pros Infra monitoring nd network devices it is the nice tool we hve used and still using for monitirung devices Cons Netflow we need to.upgrde our msp op manager so will get to know netflow manager for monitoring devices Review Source MM Mohamed M. Area Manager Retail Used the software for: 6-12 months ### "Helped boost our client retention" April 10, 2025 3.0 OpManager MSP enhances my service delivery in the provision of managed services. I now spend less time switching between multiple applications and spend more of my time on performance metrics and even prevention strategies. Pros One aspect that I mostly like is the ability to schedule the automated generation of reports to specific clients. It helps me establish transparency between my team and our customers and how I can assign specific views to customers would prove as a value and customers will feel confident during the monthly review session. Cons One functional issue is that some of them are not synchronized in real-time concerning other related log data points. I realized that when monitoring the endpoints with high traffic volumes, there are irregularities in the performance history graphs. Review Source BP Bishnu P. Network Engineer Banking Used the software for: 1-2 years ### "Enabled me to ensure high availability of networks in client premises" April 16, 2025 4.0 Pros The threshold-based alarm system of OpManager MSP was quite useful in managing network health. It also enabled my setting specific performance, alerts about potential issues were timely, thus dealing with such issues before they caused further trouble to my clients my work was not frequently interrupted.​ Cons I realized that the alert system was prone to false positives some of which were within allowable thresholds of the network. This added more time for evaluation of the credibility of such particular alerts and lowered operational capacity slightly.​ Review Source LS Lucia S. Data Center Operator Hospital & Health Care Used the software for: 1-2 years ### "Makes it easier to troubleshoot network problems from multiple sites" April 23, 2025 4.0 Pros The Manage Engine OpManager MSP is ideal for network monitoring since it allows one to monitor issues before they complicate by offering a broad variety of solutions. It assists in the control of many connected client networks, with continuous monitoring and the capability to alert when there is an issue that requires intervention. Cons Sometimes I have had to wait for a while to receive notifications on real-time alerts. It takes quite some time at moments to prompt alerts of the network events meaning that during critical emergent incidents diagnosis may be slowed down. Review Source mD mohit D. application support Information Technology and Services Used the software for: 2+ years ### "5 star from my side" February 20, 2025 5.0 its an excellent product for smooth opreations Pros good product for monitoring our multiple customers Cons real time monitoring and smooth operations Review Source AY Adjmal Y. Technician Education Management Used the software for: 1-2 years ### "Offers a systematic and well-arranged approach of segmenting the clients" April 22, 2025 4.0 Pros The approach OpManager MSP adopts in terms of specifying performance thresholds, notification profile and escalation chain per tenant makes it impossible for issues to go unnoticed. I can restore the faulty server anywhere between a few minutes of the downtime being noticed. Cons It seems occasional failure when applying configuration backups between multiple clients due to slight difference in the device firmware version. It does not alert you to any incompatibilities and this led to trial and error repeatedly. Review Source AP ASISH P. Asst. Manger Sales Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Offers excellent visibility into my client’s network performance" April 25, 2025 4.0 Pros I like especially one feature in this OpManager MSP and that is the degree of the performance review offered to aid in monitoring the performance. It enables me monitor networks’ status of various clients in real time hence giving me an advantage when it comes to timely detection on potential downtimes. Cons A downside is that there is sometimes a delay when auto-populating the fields in SQL View Map. Several times when adding new devices or networks, it may take some considerable amount of time to auto detect and create categories. Review Source NM Nermin M. Data Engineer Education Management Used the software for: 1-2 years ### "Lets me isolate performance issues per client" April 21, 2025 4.0 Pros I liked how OpManager MSP offers full visibility into the multi-client environment without having to switch between tools. I was able to respond proactively in real-life outage scenarios by segregating the devices based on the client accounts and alert settings and having automatic alerts for above-specified thresholds. Cons One of the challenges that I have come across is compatibility of SNMP credential in case clients have overlapping IP space. It can sometimes apply credential improperly which results in little disparity in the monitoring data. Review Source CT Cenk T. Operations Manager Higher Education Used the software for: 1-2 years ### "Improved overall uptime across all client sites dramatically" April 27, 2025 4.0 Pros Through integrated automation workflows of the actions performed on devices, OpManager MSP came in handy. This eliminated having to go in and manually correct every time there was a network glitch or some other similar problem occurred. Cons Some of the SNMP polling intervals I observed were less tunable than required for higher frequency monitoring. In some particular cases, for some languages for instance, it requited me to import external custom scripts. Review Source CV Cleriston V. IT System Administrative Higher Education Used the software for: 6-12 months ### "Helped in managing many client networks in a efficient manner" April 5, 2025 4.0 Pros With I was able to configure alerts for each client with different values depending on their needs of the specific network. With this feature I was able to become more responsive to possible problems that the company may encounter. Cons I realized that the reporting module did not possess some functionalities related to reporting and analytics. This was rather restrictive especially when preparing reports that certain clients needed detailed reports for analysis and other related tasks. Review Source WB Wasantha B. Unfied NOC Manager Information Technology and Services Used the software for: 1-2 years ### "Opmanager MSP for Multi platform , multi tenant observability" February 5, 2025 4.0 beyond the expectations, customized dashboards for enhanced view and easy tracking, multiple way of Integration even with other endors Pros Multi-platform , Multi-Tenancy Expandability, enhanced discoverability and 11000+ device templates to robust the instance configurations. Cons limitation of the nuber of nodes can be monitored over a single probe Switched from [Network Performance Monitor](https://www.capterra.com/p/146805/Network-Performance-Monitor/) Cost is cheaper and the easy adoptibility Review Source MG Margaux G. Operations Director Hospital & Health Care Used the software for: 6-12 months ### "Made the management of many client networks easier" April 18, 2025 4.0 Pros I found it useful that OpManager MSP offers an efficient approach to remote client network monitoring with real-time device health and configurable alerting. I was able to group my clients based on each other, which helped clear out the diagnostic confusion for my team and for us to act on it. Cons I found it had a weakness in that SNMP trap processing caused the update delay whenever several customers’ routers were being processed. Review Source JD Jhonny D. Senior IT Manager Construction Used the software for: 6-12 months ### "Made onboarding new clients cleaner and more structured" April 18, 2025 5.0 Pros I was fascinated by how OpManager MSP managed customer categorization across its users. Such a possibility of creating specific views and policies for each client is beneficial for my team because it lets minimize the amount of overlapping and confusion. Cons In certain situations several alerts originate from linked devices but there is no mechanism for their correlation or linking to the root cause. Review Source RB Ruhan B. Head of Unit for Contract Implementation Oil & Energy Used the software for: 1-2 years ### "Incorporation of robust client segmentation feature increases my monitoring" April 9, 2025 4.0 Pros I liked the detailed client segmentation system of . It let me keep track of different client networks separately yet at the same time it let me have a bird’s eye view and the remote management was a blessing in terms of time management in case of some acute problems. Cons I noticed that during bust hours of the network alert triggers would at times send alerts at odd times and thus upset the response schedule. At significant loads, data synchronization temporarily stopped and I had to rely more on my active monitoring than any Review Source AQ Ahmad Q. Meteorology application programming Environmental Services Used the software for: 1-2 years ### "Good product " February 5, 2025 4.0 Pros The alarm’s notification , the automation configuration backup, Cons The availability of integrated with any third party application to monitor the application availability Review Source VG Vaibhav G. SOC Engineer Computer & Network Security Used the software for: 1-2 years ### "OpM plus review " March 5, 2025 5.0 Pros User interface. Easy to Configure. Network discovery. Cons Urgent support from team. False positive alerts Review Source AO Adiel O. IT Head Financial Services Used the software for: 1-2 years ### "Effective monitoring solution for multi-client environment" April 11, 2025 5.0 Pros The predefined alerting rules with the mechanism of escalation by the threshold is helpful when there are dozens of clients to maintain. I am able to set configurable alert levels per device, handle alerts of different levels and provide alerting through alerts such as email. Cons When I try to loop through multiple ones to edit their thresholds or notification rules I still have to perform several steps. Review Source JL Jean L. External Consultant Information Technology and Services Used the software for: 6-12 months ### "Gave us effective solution for multiple client network monitoring" March 20, 2025 4.0 Pros Our customer base has particularly been helped by the customer segmentation feature in . It enables us to apply strictonitoring and management plans for each client for it to get attention in accordance to the essentiality of the network and its needs. Cons There are some areas which I have found to have inadequate integration with other external ticketing systems. This gap requires the input of data manually and this may take time hence slows our operations in addition to the fact that it is prone to errors. Review Source DB Duniemu B. IT Project Manager Hospitality Used the software for: 6-12 months ### "Maintains our client’s networks healthy and free from issues" April 17, 2025 5.0 Pros The client-wise dashboard I used for practical purposes was helpful in their segregated and independent way of maintaining numerous customer’s networks. Organizing devices per customer and technicians has helped enhance its response to outages and alerts. Cons When the traps are received in large numbers from the client-side devices, their parsing and filtering to generate alerts takes time. Review Source MA Murat A. IT Professor Higher Education Used the software for: 1-2 years ### "Increases my access of the networks among the clients" April 7, 2025 4.0 Pros The bandwidth management is extremely specific I can track usage and ensure that there are no congestion. The fact that I receive the instant notification both in email and on my mobile phone ensures that even if I am not active in the computer I can receive a notification. Cons The negative factor about the mobile app is the absence of some of the features that are present in the desktop version of the app. When dealing with large data sets, loading of performance graphs takes considerable time. Review Source RB Ritu B. Computer Facilitator Primary/Secondary Education Used the software for: 6-12 months ### "Led to enhanced customer satisfaction and retention among the clients" April 2, 2025 4.0 Pros The automation of the many tasks with the help of enabled our technical team to concentrate on more important and productive work. The features of the integration with ITSM tools improved the efficient handling of the incidents.​ Cons There are cases when some data in the bandwidth usage reports were not consistent and we had to check it with other methods.​ There were some other complex functionalities that had an extra cost of license,\] which we did not factor in the initial cost estimate. Review Source HC Hector C. Import Manager Logistics and Supply Chain Used the software for: 6-12 months ### "Assisted in the enhancement of how our network is monitored" March 24, 2025 4.0 Pros The customer-specific dashboards of OpManager MSP offer current information on the status of each network of the client. It also helps in the speedy detection of problem areas within the network hence enabling us provide solutions to keep the network of our clients healthy. Cons I have noticed that there is a very minimal amount of code automation for performing maintenance check-ups repeatedly. I have found that it does not have a right integration with some tools which affects other applications in the framework. Review Source OE Oscar E. Sales Representative Information Technology and Services Used the software for: I used a free trial ### "ManageEngine for MSP" October 25, 2024 5.0 Visualizing VmWare performance and behavior in real time Pros It is proactive, can be monitored from anywhere in the world, all on the same monitor and very user friendly. Cons I would like to see work in real time in the management of databases with large transactional volume, e.g. SAP or Oracle. Review Source FM Faisal M. Senior Portfolio Manager Business Supplies and Equipment Used the software for: 6-12 months ### "Provided multi-vendor CW support for simplifying diverse environments" April 17, 2025 4.0 Pros OpManager MSP supports the large number of network devices from different vendors therefore supporting the diverse clients’ environment. This flexibility also meant that the current pieces of hardware could be incorporated as well as monitored simultaneously through a single instrument.​ Cons Even in some cases when the user was seeking a specific device template, the was not immediately available and had to be manually configured. It also extended the onboarding process of some of KEPCO’s clients with less standard gear.​ Review Source