# Ecotrak Facility Management Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Ecotrak Facility Management Software the right Facility Management solution for you? Explore 22 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/212583/Ecotrak/reviews --- Ecotrak Facility Management Software 4.4 (22) [View alternatives](https://www.capterra.com/p/212583/Ecotrak/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Ecotrak Facility Management Software Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews NK Nicole K Construction AdminHospitality, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “I love the way EcoTrak lets up set up vendors in the system so our managers can go in easily to pick a pre approved vendor and get work going as long is its within there work order budget limit.“ August 9, 2021 JP Jean-Paul P Director of OperationsFood & Beverages, 501 - 1,000 employeesUsed the software for: 1-2 years. “Sometimes Mom & Pop vendors have a difficult time learning (or wanting to learn) the system that is used for vendor managament.“ August 16, 2021 JH Jackie H Design and Construction ManagerRestaurants, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Platform is really helping us keep facilities organized and giving our users a database of support teams available at all times.“ August 7, 2021 PS Peter S Director of Restaurant FacilitiesRestaurants, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Priced so vendors are saddled with huge costs to invoice directly into Ecotrak like other systems.“ August 3, 2021 ## Showing most helpful reviews Showing 1-22 of 22 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Marc S. Facilities Field Project Manager Food & Beverages Used the software for: 2+ years ### "Ecotrak and Del Taco" September 10, 2021 5.0 Since our beginning with Ecotrak, the facilities department has been able to gain more insight into the state of our locations. We can review trends with equipment and vendors to change what is needed to ensure we are progressing and traveling down the right path. We have the ability to create reports that aid us in our decision-making processes. We can more easily move from service request creation to invoice approval with the necessary information all in one platform. The system has enabled us to work closely with other departments and provide them the information they need from us with ease. We have been able to more efficiently help our field OP’s teams with their issues and get them resolved rapidly. All in all, we have become more efficient with this system. Pros The Ecotrak system has allowed us the ability to customize the platform to work for our needs and requirements and not the other way around. The adaptability of this platform allows us to not only enhance our processes but gives us the ability to change these processes when it is necessary with little effort. Cons As with any software platform, there have been several glitches that have created more work for our department. That being said, the system has never inhibited our ability to ensure service for our locations. Reason for choosing Ecotrak Facility Management Software It was determined, from what I have learned since being onboarded, that our department felt Ecotrak was the simplest platform for our OP's partners to manage and it was also customizable to our requirements. Switched from [Lessen360](https://www.capterra.com/p/234677/One-by-SMS-Assist/) I was not with Del Taco during the switch; however, I believe cost and visibility on WO's and vendors were the main issues. Review Source Response from Ecotrak September 14, 2021 Hi Marc! Thank you for taking the time to write us a review. We truly value our partnership with you and Del Taco. I've communicated your review to the entire team. Your feedback is much appreciated. Thank you! SP Steve P. Chief Development Officer Hospitality Used the software for: 2+ years ### "The best Facility Management Software on the market " August 17, 2021 5.0 Overall it has been a positive experience that has saved me tons of time and money. I've received some of the best support from Ecotrak. Pros Ecotrak is incredibly valuable for my facilities and construction teams to place and track service requests. I've used several CMMS systems in my career and Ecotrak is the most operator friendly system. The system tracks facility equipment, service providers and spend across all my locations. Ecotrak helps me organize and manage over 1,000 work orders and locations a week. My service providers love working in the app and are not charged for using the system. Cons My company took awhile to switch from Service Channel to Ecotrak however, the implementation team made it such an easy, seamless transition. I wish I would have made the switch sooner! Reason for choosing Ecotrak Facility Management Software Ecotrak delivers the best value by far! Ecotrak is easier to use and is continuously improving the software. The reporting and analytics dashboard far exceeded our previous system. You receive the best support throughout the whole process and our operations team loves it! I highly recommend Ecotrak. Review Source Response from Ecotrak August 23, 2021 Hi Steve, Thank you so much for your review of Ecotrak! Nice to hear that your team and service providers are finding great value from Ecotrak. Excited to have you onboard! AB Ann B. owner Business Supplies and Equipment Used the software for: 2+ years ### "Not what was advertised" January 13, 2023 3.0 Dismal, labor intensive, and now I am extremely angry that we are being told we must now pay per invoice for a system that was supposed to be free for vendors. Pros Well if it did what it is supposed to do, it would really be cool. I can completely understand the appeal of being able to track warranty information and keep track of your maintenance. Cons Here is the big problem for customers using Ecotrak. For a service that is supposed to track warranty, it is too limited to be truly useful. You see, each vendor is only allowed to enter one warranty term. I guess there are some vendors who can offer a single warranty term for ALL the products they offer, but most vendors just can't. So here we are entering stuff into Ecotrak because our customer asked us to do so, and all of it is pretty much meaningless. Hey if we could enter in the correct warranty term for an item we sold them today, that would be so awesome, but no. Multiple items on the same invoice could each have different warranties you see. So all of this warranty tracking work is pretty much useless. Another big issue? The supposed labor savings are not as significant as advertised because now a lot of the labor has been delegated to vendors and to operations personnel who now must spend hours sitting at a desk typing stuff into Ecotrak instead of running the restaurants. For vendors, we must expend a LOT more labor to maintain the Ecotrak system. We have to train people to use Ecotrak. Most of our customers don't use Ecotrak thank goodness, but it is a pain that all Ecotrak invoices require special handling. Supporting Ecotrak also inhibits our own efforts to further automate our own processes. And now, as if all of this weren't bad enough now Ecotrak wants us to pay them $1 an invoice in return for all of this? Really? Reason for choosing Ecotrak Facility Management Software My customer chose it, so it was forced upon me . Review Source Response from Ecotrak January 16, 2023 Hi Ann, Thanks for reaching out to us and for your feedback. I'm sorry for your frustrations. We offer service provider support and training to help you and your team learn the system and be more efficient with your time. You can reach us at support@ecotrak.com or 888-219-0000. We can help answer any question or sign you up for a training. In terms of the service provider usage fee of $1 dollar, we have a list of all the benefits you get being an Ecotrak service provider listed here. https://ecotrak.com/serviceproviderusagefees/ We hope that helps! In the meantime, please don't hesitate to reach out to us with feedback or help. Thank you, Shawna PS Peter S. Director of Restaurant Facilities Restaurants Used the software for: 2+ years ### "EcoTrak is a must have for Restaurants" August 3, 2021 5.0 I have used ServiceChannel and EcoTrak in my business life and EcoTrak has done a great job in creating a CMMS that tracks every item that you want databased. Priced so vendors are saddled with huge costs to invoice directly into Ecotrak like other systems. Pros asset based system so you can track every piece of equipment in your locations and then data mine the costs and other aspects needed to meet Accountings needs for budgets and costs. Cons Like any other computer based systems, EcoTrak does have system glitches that arise but they work quickly to resolve them. Reason for choosing Ecotrak Facility Management Software EcoTrak was established with a system that did better tracking. Switched from [ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/) Cost was lower and the databasing of assets far better. Review Source Response from Ecotrak August 18, 2021 Hi Peter, Thank you taking the time to leave a review for Ecotrak! We're glad to hear our software is helping you and your accounting department track your equipment. Thank you again for taking the time to submit your feedback as we are always looking for ways to improve the app. Have a great day! JP Jason P. Director of Facilities Restaurants Used the software for: Less than 6 months ### "Kura Sushi Review" August 20, 2021 5.0 My experience has been so great! The software is amazing and helps be run my department so much more efficiently and effectively. Your team is so amazing, helpful and AWESOME!!! \[SENSITIVE CONTENT\], has provided so much knowledge and support for my company and team. She is AMAZING! From the top down, everyone I've worked with and met, is wonderful and a pleasure to work with. Thank you for all your support and training. Pros I love that this software gives you so many abilities to build and setup every part of facilities management. Its very simple to use and the processes are great. Being able to track work orders, invoices, assets, vendors, budgets, R&M, proposals, equipment, inventory and costs, is AMAZING!!! You guys have done an excellent job developing an amazing facilities management system. Cons I feel the location/map piece of the vendor needs to be on there. Vendors need to have a radius that's within a mile of the check-in check-out of location/job. This is needed to hold them accountable for hours and locations. There is a lot of information and categories to this software, so its a lot to learn. Maybe can improve a little on the user friendly aspect. For some users, it is difficult and a lot to process. Reason for choosing Ecotrak Facility Management Software Had just started before I came on-board. Review Source Response from Ecotrak August 25, 2021 Hi Jason! Thank you for taking the time to write us a review. It makes me so happy to hear that you and Kura Sushi are enjoying using Ecotrak. We are currently working on the vendor piece of the software and can't wait to show you once it rolls out. Thank you for your honest feedback. It helps our product and teams improve. We are so lucky to have you as a customer. Thank you for your partnership. We appreciate you! DT Dominic T. VP Construction & Facilities Restaurants Used the software for: 1-2 years ### "Ecotrak In Review as a New User." August 13, 2021 4.0 Overall I am happy with the software as a tool for managing our facility needs, and I appreciate that the team is open to listening to our specific needs. I really wish we didn't have system glitches almost every time they perform a system update though... Pros I like the fact that I can customize my views for any of the fields. I like the way the dashboards are set up, and I also appreciate the search features. Lastly, I appreciate the fact that I could do anything on my phone that I can do on my laptop. Cons I do not like the fact that whenever you are working on any other page besides page 1 and you perform a task it kicks you back to page one, and then you have to scroll all the way to the bottom of the page to get back to the page you were at...This is very annoying when you are approving invoices or working on ranking your vendors for a specifc location. Review Source Response from Ecotrak August 18, 2021 Hi Dominic, Thanks for reviewing Ecotrak! This feedback is super helpful and has been communicated to our product team. We're so happy to hear that you are happy! We appreciate you and your business! EC Elisa C. Facilities Help Desk Specialist Restaurants Used the software for: 6-12 months ### "Ecotrack; Semi Great.. Semi Not Great" October 21, 2021 3.0 Overall, I have been excited to learn how to handle this software and lead our team-If I can so humbly do so. However, there are "waterfalls" or pathways that at times do not work and help or make sense to follow. I believe GREAT potential lies within this software for any company but must figure out how to make it work well for our companies needs. Pros 1\. I love the capability to track items/ calls the way I can 2. Great overall options once you learn the software 3. Multiple windows can be open undersoftware Cons 1\. I don't believe learning this software is easy to navigate or learn. 2. We need a Purchase order module 3. Some team members have not been great following up on our concerns 4. Too many windows or steps sometimes to accomplish needed tasks Review Source Response from Ecotrak October 22, 2021 Hi Elisa, Thank you so much for your feedback and review. It really helps us to improve our product development. We'd love to learn more and walk you through your challenges to help resolve some issues you may be having. Please reach out directly to me at shawna@ecotrak.com. Thank you, Shawna mT mike T. owner Construction Used the software for: 1-2 years ### "not user friendly at all" February 21, 2022 1.0 If you re-set your password they send you a 1 time code. Enter the code and new password and you get an oops message because the OTP doesn't work. I'm no rocket scientist but Service Channel is user friendly, this site is a nightmare. Call customer service with questions and they don't have a clue. People are nice on the phone but it doesn't seem like they know the system either. Pros I don't like the software. It seems that they people who made the program were trying to get too fancy. As a vendor, I don't have all day to monkey around with added steps and questions. It should be easy to submit proposals and invoices but it's not. Too many features, dumb it down a little for guys like me. Cons overkill with the steps needed to create a simple proposal or email.App doesn't work well at all, uploading pictures is time consuming, they ask too many questions. Just let me load the photos, why do I need to go thru a series of questions. Review Source Response from Ecotrak May 7, 2022 Hi Mike, Thank you for your review. I've communicated your review with the team. From the service provider side, we're rolling out new feature to make it easier for our service providers. We also have some great training videos and support to assist you with working in Ecotrak. NK Nicole K. Construction Admin Hospitality Used the software for: 2+ years ### "Ectrak Review " August 9, 2021 5.0 Pros I love the way EcoTrak lets up set up vendors in the system so our managers can go in easily to pick a pre approved vendor and get work going as long is its within there work order budget limit. Cons I think the initial set up of EcoTrak is a little overwhelming at first just do to how much we had to transferrer over but customer support was always ready and willing to jump on a call with us if needed. Review Source Response from Ecotrak August 18, 2021 Hi Nicole, Thanks for your review! So happy that you are finding our software helpful in submitting work orders for your managers. We're happy that our support team was able to help you set up the system. Thank you for your business! JH Jackie H. Design and Construction Manager Restaurants Used the software for: 1-2 years ### "Great FM Software " August 7, 2021 4.0 Platform is really helping us keep facilities organized and giving our users a database of support teams available at all times. Pros The platform is easy to use from all aspects and is great at managing history of work, scheduling of work, and expenses. Different reporting option available help to make the program customizable for company needs. Cons Some of the options for PM modules are limited. I would like to see the capability to selects the SP for PM as well as more detailed frequency options (instead of monthly, offer weekly options) Review Source Response from Ecotrak August 18, 2021 Hi Jackie, I'm so glad you're finding Ecotrak both easy to use and helping keep your facilities organized. Thank you for your feedback! We have communicated it to our product team. This feedback helps us to continuously improve or software. Thanks again, Jackie! WG William G. Facilities Manager Restaurants Used the software for: 2+ years ### "Positive experience" August 17, 2021 4.0 Good support with Senior Customer Success Manager, \[SENSITIVE CONTENT\] Pros Ease of use from when you open the app to getting to the many uses of the dashboard. Cons Categorizing all the assets and listing all the service providers Reason for choosing Ecotrak Facility Management Software Ease of use for a successful 24 location restaurant. Review Source Response from Ecotrak August 18, 2021 Hi William, Thanks for the review! We're glad to hear our support team has been helpful! Our team uses your feedback to improve our product. We have a couple new features coming up on the roadmap to help with listing service providers. Stay tuned! EL Eric L. Facilities Manager Restaurants Used the software for: 2+ years ### "Ecotrak R&M Software Review" August 12, 2021 4.0 We've been able to continue to run an effective R&M program with half the previous effort Pros Time savings vs. previous system and really excellent customer support Cons It takes some time to learn the structure of the software and this requires a commitment; however, the pay-off is worth the effort. Review Source Response from Ecotrak August 18, 2021 Hey Eric! It makes us so happy to hear that Ecotrak has helped save you time and streamline your facilities management program. Thanks again for the feedback! I've communicated it to our entire team. :) MB Michael B. District Manager Restaurants Used the software for: 1-2 years ### "EcoTrak Review" August 10, 2021 5.0 EcoTrak is very intuitive to use and the team is wonderful to work with during the onboaridng time! Pros It is super nice to utilize the software on the go with the mobile app or even the desk top version. Cons Would love to have pre-loaded national vendors to begin the roll out for categories we didn't have a vendor set up for. Review Source Response from Ecotrak August 18, 2021 Hey Michael! Love that you are using the Ecotrak app on-the-go! Thanks for your feedback! I've went ahead and communicated it to our product and implementations team. Thanks again! JZ JOe Z. Regional Facilities Manager Restaurants Used the software for: 6-12 months ### "Awesome!" August 11, 2021 5.0 The invoice and reporting tools are helpful for creating reports for our restaurants. Pros It's very user friendly and easy to nagivate. Cons Nothing so far. So far, it's been a very positive experience learning the system. Reason for choosing Ecotrak Facility Management Software Overall, we had positive experiencing with the sales, operations teams. They were very helpful and patient in the training process. Review Source Response from Ecotrak August 18, 2021 Hi Joe, Thank you so much for taking time to leave a review for the Ecotrak team! Love to see that you had a positive experience. Looking forward to our continued partnership together! JP Jean-Paul P. Director of Operations Food & Beverages Used the software for: 1-2 years ### "Ecotrack Facility Management Software; Gets the Job Done! " August 16, 2021 5.0 Pros Having all of your vendor maintenance in one spot makes managing this area of your business a breeze. Cons Sometimes Mom & Pop vendors have a difficult time learning (or wanting to learn) the system that is used for vendor managament. Review Source Response from Ecotrak August 18, 2021 Hi Jean-Paul, Thank you for your review. I am SO glad that you're loving managing your vendors and maintenance in Ecotrak. I've communicated your feedback to the team. We're working on a process that makes onboarding vendors easier. Thanks again, Jean-Paul! SP Sidney P. Co Owner Restaurants Used the software for: 6-12 months ### " So happy we went with Ecotrak!" September 8, 2021 5.0 We chose Ecotrak after trying many systems. It delivers real-time analytics so you can predict trends and plan for future new restaurant openings. I'm able to export reports daily for my team and have a big picture view of what jobs are happening across locations. Pros Ecotrak is the best asset management tool to understand where your repair and maintenance dollars are going and why. You can track historical repairs on every piece of equipment across locations. Plus, it's fast and simple to use. Cons My team and I have no complaints at this time. Reason for choosing Ecotrak Facility Management Software Ecotrak has the best value for the money, ease-of-use, functionality and customer support. Review Source Response from Ecotrak September 14, 2021 Hi Sidney, We're so happy you chose us and thank you for the review. KK Koji K. Facilites Manager Restaurants Used the software for: 6-12 months ### "Review" August 29, 2021 5.0 Pros Easy to use. Can also be used for asset management Cons Initial settings are difficult to understand. Review Source Response from Ecotrak August 31, 2021 Hi Koji, Thank you writing us a review! We appreciate your feedback and will share with the Ecotrak team. JA Jay A. Facilities Director Restaurants Used the software for: Less than 6 months ### "Perfect CMMS Solution for My Company" August 17, 2021 5.0 Pros The simplicity of the end user interface. Cons Still has room to improve on in-house technician usability to track costs Reason for choosing Ecotrak Facility Management Software Ecotrak was more willing to be flexible with my individual needs. Review Source Response from Ecotrak August 20, 2021 Hi Jay! Thank you so much for writing us a review. Happy to hear that we are the perfect CMMS solution for your company. We are currently working on improving our internal tech capabilities. Stay tuned! AT Aya T. Administrative Specialist Restaurants Used the software for: Less than 6 months ### "Once it set up properly, it can ease our workload. " October 20, 2021 4.0 Pros Once everything is set up, it will be easy to maintenance. Cons How it set up is little confusing, and need to understand how it works. It takes time to set up. Review Source Response from Ecotrak November 17, 2021 Thank you for your message, Aya! We would be happy helping you set up the system. Please reach out to us at support@ecotrak.com to help walk you through the process. AD Ashley D. Facilities Coordinator Food & Beverages Used the software for: 1-2 years ### "One Year Since Implementation" June 29, 2022 5.0 Pros I like that there is a record for all things related to an asset. You can go back to see what services have been done at any time Cons I do with that Ecotrak reported back to our accounting platform so that tracking invoice payments was more streamlined. Review Source FC Francisco C. District Manager Food & Beverages Used the software for: Less than 6 months ### "Francisco Castillo " September 8, 2021 5.0 Overall this system is great for all Pros All in one place easy to use for everyone in my team. Cons Some companies might need to lean how to use it since they sometimes they just show up without doing updates. Review Source Response from Ecotrak September 9, 2021 Hi Francisco, Thanks for writing us a review and sharing your feedback. We'll be sure to share with the team. Thank you! RA Robert A. Expansion Manager Restaurants Used the software for: Less than 6 months ### "Modern Times Review" August 16, 2021 4.0 awesome implementation team. not overwhelming to onboard. Pros ease of use. user interface. cost tracking visibility. Cons There is nothing that stands out at this point. Switched from [Asset Essentials](https://www.capterra.com/p/113574/AssetEssentials/) The features and user interface were more in line with our needs as a company. Review Source Response from Ecotrak August 23, 2021 Hi Robert, Happy to hear that the implementation process wasn't overwhelming and your team is enjoying our easy-to-use dashboard. Thank you for taking the time to review Ecotrak. We are so happy to have you as a customer. Similar Products Featured