# Ecotrak Facility Management Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Ecotrak Facility Management Software - reviews, pricing plans, popular comparisons to other Facility Management products and more. Source: https://www.capterra.com/p/212583/Ecotrak --- # Ecotrak Facility Management Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Ecotrak Facility Management Software ## What is Ecotrak Facility Management Software? Ecotrak is the leading facility and asset lifecycle management software, providing a user-friendly experience that allows companies to manage their facilities and save money with real-time, actionable data. Book a personalized demo at ecotrak.com. ## What is Ecotrak Facility Management Software used for? [Facility Management](https://www.capterra.com/facility-management-software/)[CMMS](https://www.capterra.com/cmms-software/)[Work Order](https://www.capterra.com/work-order-software/) Top alternative Featured Overall rating Based on 22 user reviews Reviews sentiment Positive 86% Neutral 9% Negative 5% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ecotrak Facility Management Software?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://ecotrak.com&name=Ecotrak Facility Management Software) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ecotrak Facility Management Software 4.4 (22) VS. [4.8 (993)](https://www.capterra.com/p/179296/GetMaintainx/reviews/) Starting Price Contact vendor Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (22) Ease Of Use 4.8 (993) Value For Money 4.5 (20) Value For Money 4.7 (911) Customer Service 4.6 (20) Customer Service 4.8 (931) ## Ecotrak Facility Management Software alternatives [4.8 (738)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/) Starting price Contact vendor for pricing [4.5 (628)](https://www.capterra.com/p/74916/Fiix/reviews/) Starting price $45.00 Per User, Per Month [4.5 (384)](https://www.capterra.com/p/100468/eMaint-CMMS/reviews/) Starting price Contact vendor for pricing [4.8 (85)](https://www.capterra.com/p/230505/Tractian/reviews/) Starting price Contact vendor for pricing [View all alternatives](https://www.capterra.com/p/212583/Ecotrak/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Work Order Management 4.7 (18) 94.44% of 18 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Preventive Maintenance 4.4 (17) 88.24% of 17 reviewers that rated this feature as important or highly important Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Vendor Management 4.4 (14) 92.86% of 14 reviewers that rated this feature as important or highly important Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Equipment Management 4.4 (13) 69.23% of 13 reviewers that rated this feature as important or highly important Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed Facility Scheduling 4.3 (12) 83.33% of 12 reviewers that rated this feature as important or highly important Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Fixed Asset Management 4.5 (11) 81.82% of 11 reviewers that rated this feature as important or highly important Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history Ecotrak Facility Management Software 43 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Identify and track items using barcode tags or RFID (radio-frequency identification) tags Create, manage, and send invoices or bills to customers Designed to serve commercial properties Track, store, and access client contracts or licenses Alter the layout and content of reports Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Manage procedures that ensure organizational equipment remains in working condition Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed Track the location of specific equipment at all times Manage and track high-value assets including office equipment, furniture & more Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history Specifically for mechanical devices such as vehicles, factory equipment, and tools that include ductwork Designed to be used by kindergarten, primary, middle, and senior secondary schools. Information, data and reports that are being tracked over time Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Manage and track all job information and associated tasks Identify the physical location of an individual, asset, device, etc. Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Manage and support multiple locations Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data For residential properties Plan availability and assign specific time slots for tasks and resources Track work performed and resources used for past customers, sites, or assets Track the status over time for a request, process, asset, or transaction Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Create a new work order Creating, assign, and track jobs and/or tasks for work orders Get Advice We can help you find the software with the features you need. Features 4.3 (22) 4.3 Based on 22 reviews ## Pricing Value for money 4.5 (20) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.5 (20) 4.5 Based on 20 reviews ## Integrations [ Oracle Aconex](https://www.capterra.com/p/220249/Oracle-Aconex/)[ Restaurant365](https://www.capterra.com/p/139768/Restaurant365/)[ Ottimate](https://www.capterra.com/p/148741/Plate-IQ/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (20) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (20) 4.6 Based on 20 reviews ## User reviews Overall rating 4.4 Based on 22 reviews Filter by rating 5(13) 4(6) 3(2) 2(0) 1(1) Mentioned topic Sorted by most recent AB Ann B. owner Business Supplies and Equipment ### "Not what was advertised" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 2/10 January 13, 2023 Dismal, labor intensive, and now I am extremely angry that we are being told we must now pay per invoice for a system that was supposed to be free for vendors. Pros Well if it did what it is supposed to do, it would really be cool. I can completely understand the appeal of being able to track warranty information and keep track of your maintenance. Cons Here is the big problem for customers using Ecotrak. For a service that is supposed to track warranty, it is too limited to be truly useful. You see, each vendor is only allowed to enter one warranty term. I guess there are some vendors who can offer a single warranty term for ALL the products they offer, but most vendors just can't. So here we are entering stuff into Ecotrak because our customer asked us to do so, and all of it is pretty much meaningless. Hey if we could enter in the correct warranty term for an item we sold them today, that would be so awesome, but no. Multiple items on the same invoice could each have different warranties you see. So all of this warranty tracking work is pretty much useless. Another big issue? The supposed labor savings are not as significant as advertised because now a lot of the labor has been delegated to vendors and to operations personnel who now must spend hours sitting at a desk typing stuff into Ecotrak instead of running the restaurants. For vendors, we must expend a LOT more labor to maintain the Ecotrak system. We have to train people to use Ecotrak. Most of our customers don't use Ecotrak thank goodness, but it is a pain that all Ecotrak invoices require special handling. Supporting Ecotrak also inhibits our own efforts to further automate our own processes. And now, as if all of this weren't bad enough now Ecotrak wants us to pay them $1 an invoice in return for all of this? Really? Reasons for choosing Ecotrak Facility Management Software My customer chose it, so it was forced upon me . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 16, 2023 Hi Ann, Thanks for reaching out to us and for your feedback. I'm sorry for your frustrations. We offer service provider support and training to help you and your team learn the system and be more efficient with your time. You can reach us at support@ecotrak.com or 888-219-0000. We can help answer any question or sign you up for a training. In terms of the service provider usage fee of $1 dollar, we have a list of all the benefits you get being an Ecotrak service provider listed here. https://ecotrak.com/serviceproviderusagefees/ We hope that helps! In the meantime, please don't hesitate to reach out to us with feedback or help. Thank you, Shawna AD Ashley D. Facilities Coordinator Food & Beverages ### "One Year Since Implementation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2022 Pros I like that there is a record for all things related to an asset. You can go back to see what services have been done at any time Cons I do with that Ecotrak reported back to our accounting platform so that tracking invoice payments was more streamlined. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MT mike t. owner Construction ### "not user friendly at all" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 February 21, 2022 If you re-set your password they send you a 1 time code. Enter the code and new password and you get an oops message because the OTP doesn't work. I'm no rocket scientist but Service Channel is user friendly, this site is a nightmare. Call customer service with questions and they don't have a clue. People are nice on the phone but it doesn't seem like they know the system either. Pros I don't like the software. It seems that they people who made the program were trying to get too fancy. As a vendor, I don't have all day to monkey around with added steps and questions. It should be easy to submit proposals and invoices but it's not. Too many features, dumb it down a little for guys like me. Cons overkill with the steps needed to create a simple proposal or email.App doesn't work well at all, uploading pictures is time consuming, they ask too many questions. Just let me load the photos, why do I need to go thru a series of questions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 7, 2022 Hi Mike, Thank you for your review. I've communicated your review with the team. From the service provider side, we're rolling out new feature to make it easier for our service providers. We also have some great training videos and support to assist you with working in Ecotrak. EC Elisa C. Facilities Help Desk Specialist Restaurants ### "Ecotrack; Semi Great.. Semi Not Great" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 October 21, 2021 Overall, I have been excited to learn how to handle this software and lead our team-If I can so humbly do so. However, there are "waterfalls" or pathways that at times do not work and help or make sense to follow. I believe GREAT potential lies within this software for any company but must figure out how to make it work well for our companies needs. Pros 1\. I love the capability to track items/ calls the way I can 2. Great overall options once you learn the software 3. Multiple windows can be open undersoftware Cons 1\. I don't believe learning this software is easy to navigate or learn. 2. We need a Purchase order module 3. Some team members have not been great following up on our concerns 4. Too many windows or steps sometimes to accomplish needed tasks Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 22, 2021 Hi Elisa, Thank you so much for your feedback and review. It really helps us to improve our product development. We'd love to learn more and walk you through your challenges to help resolve some issues you may be having. Please reach out directly to me at shawna@ecotrak.com. Thank you, Shawna AT Aya T. Administrative Specialist Restaurants ### "Once it set up properly, it can ease our workload. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 20, 2021 Pros Once everything is set up, it will be easy to maintenance. Cons How it set up is little confusing, and need to understand how it works. It takes time to set up. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 17, 2021 Thank you for your message, Aya! We would be happy helping you set up the system. Please reach out to us at support@ecotrak.com to help walk you through the process. MS Marc S. Facilities Field Project Manager Food & Beverages ### "Ecotrak and Del Taco" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2021 Since our beginning with Ecotrak, the facilities department has been able to gain more insight into the state of our locations. We can review trends with equipment and vendors to change what is needed to ensure we are progressing and traveling down the right path. We have the ability to create reports that aid us in our decision-making processes. We can more easily move from service request creation to invoice approval with the necessary information all in one platform. The system has enabled us to work closely with other departments and provide them the information they need from us with ease. We have been able to more efficiently help our field OP’s teams with their issues and get them resolved rapidly. All in all, we have become more efficient with this system. Pros The Ecotrak system has allowed us the ability to customize the platform to work for our needs and requirements and not the other way around. The adaptability of this platform allows us to not only enhance our processes but gives us the ability to change these processes when it is necessary with little effort. Cons As with any software platform, there have been several glitches that have created more work for our department. That being said, the system has never inhibited our ability to ensure service for our locations. Switched from [Lessen360](https://www.capterra.com/p/234677/One-by-SMS-Assist/) I was not with Del Taco during the switch; however, I believe cost and visibility on WO's and vendors were the main issues. Reasons for choosing Ecotrak Facility Management Software It was determined, from what I have learned since being onboarded, that our department felt Ecotrak was the simplest platform for our OP's partners to manage and it was also customizable to our requirements. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 14, 2021 Hi Marc! Thank you for taking the time to write us a review. We truly value our partnership with you and Del Taco. I've communicated your review to the entire team. Your feedback is much appreciated. Thank you! FC Francisco C. District Manager Food & Beverages ### "Francisco Castillo " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 8, 2021 Overall this system is great for all Pros All in one place easy to use for everyone in my team. Cons Some companies might need to lean how to use it since they sometimes they just show up without doing updates. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 9, 2021 Hi Francisco, Thanks for writing us a review and sharing your feedback. We'll be sure to share with the team. Thank you! SP Sidney P. Co Owner Restaurants ### " So happy we went with Ecotrak!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 8, 2021 We chose Ecotrak after trying many systems. It delivers real-time analytics so you can predict trends and plan for future new restaurant openings. I'm able to export reports daily for my team and have a big picture view of what jobs are happening across locations. Pros Ecotrak is the best asset management tool to understand where your repair and maintenance dollars are going and why. You can track historical repairs on every piece of equipment across locations. Plus, it's fast and simple to use. Cons My team and I have no complaints at this time. Reasons for choosing Ecotrak Facility Management Software Ecotrak has the best value for the money, ease-of-use, functionality and customer support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 14, 2021 Hi Sidney, We're so happy you chose us and thank you for the review. KK Koji K. Facilites Manager Restaurants ### "Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 29, 2021 Pros Easy to use. Can also be used for asset management Cons Initial settings are difficult to understand. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 31, 2021 Hi Koji, Thank you writing us a review! We appreciate your feedback and will share with the Ecotrak team. JP Jason P. Director of Facilities Restaurants ### "Kura Sushi Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 20, 2021 My experience has been so great! The software is amazing and helps be run my department so much more efficiently and effectively. Your team is so amazing, helpful and AWESOME!!! \[SENSITIVE CONTENT\], has provided so much knowledge and support for my company and team. She is AMAZING! From the top down, everyone I've worked with and met, is wonderful and a pleasure to work with. Thank you for all your support and training. Pros I love that this software gives you so many abilities to build and setup every part of facilities management. Its very simple to use and the processes are great. Being able to track work orders, invoices, assets, vendors, budgets, R&M, proposals, equipment, inventory and costs, is AMAZING!!! You guys have done an excellent job developing an amazing facilities management system. Cons I feel the location/map piece of the vendor needs to be on there. Vendors need to have a radius that's within a mile of the check-in check-out of location/job. This is needed to hold them accountable for hours and locations. There is a lot of information and categories to this software, so its a lot to learn. Maybe can improve a little on the user friendly aspect. For some users, it is difficult and a lot to process. Reasons for choosing Ecotrak Facility Management Software Had just started before I came on-board. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 25, 2021 Hi Jason! Thank you for taking the time to write us a review. It makes me so happy to hear that you and Kura Sushi are enjoying using Ecotrak. We are currently working on the vendor piece of the software and can't wait to show you once it rolls out. Thank you for your honest feedback. It helps our product and teams improve. We are so lucky to have you as a customer. Thank you for your partnership. We appreciate you! [View all Reviews](https://www.capterra.com/p/212583/Ecotrak/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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