# Avaya Cloud Office Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Avaya Cloud Office Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more. Source: https://www.capterra.com/p/212483/Avaya-IP-Office --- # Avaya Cloud Office Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Avaya Cloud Office ## What is Avaya Cloud Office? Avaya Cloud Office is a cloud-based communications and collaboration solution designed for small to midsize businesses that helps manage digital communication via auto attendants, auto dialing, conferencing, voicemail-to-email, call forwarding and more. ## What is Avaya Cloud Office used for? [VoIP](https://www.capterra.com/voip-software/)[Audio Conferencing](https://www.capterra.com/audio-conferencing-software/)[Contact Center Quality Assurance](https://www.capterra.com/contact-center-quality-assurance-software/) Top alternative Featured Overall rating Based on 45 user reviews Reviews sentiment Positive 78% Neutral 18% Negative 4% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Avaya Cloud Office?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.avaya.com&name=Avaya Cloud Office) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Avaya Cloud Office 4.2 (45) VS. [4.6 (14,521)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting Price Contact vendor Starting Price $14.99 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (45) Ease Of Use 4.6 (900) Value For Money 3.6 (27) Value For Money 4.5 (820) Customer Service 4.0 (29) Customer Service 4.4 (857) ## Avaya Cloud Office alternatives [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Highest Rated [4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month [Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (914)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting price $25.00 Per User, Per Month [Learn More](https://www.capterra.com/p/175788/Nextiva/) [View all alternatives](https://www.capterra.com/p/212483/Avaya-IP-Office/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Multi-Channel Communication 4.4 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Reporting/Analytics 4.0 (5) 100.00% of 5 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Video Conferencing 4.3 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Connect with meeting participants remotely over video Customer Experience Management 4.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Employee Coaching Tools 4.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Conduct & deliver coaching sessions to improve employee performance or facilitate development Quality Management 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Avaya Cloud Office 16 features Application programming interface that allows for integration with other systems/databases Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Communicate using direct chat or messages within the system Manage, organize, and store contact information Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Conduct & deliver coaching sessions to improve employee performance or facilitate development Ability to chat online in real time Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Two-way actions and communication between multiple users in real time Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Tools to facilitate the production of information and promote efficiency Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. View and track pertinent metrics to find patterns and gain insights from data Digitally share screen view with others Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Connect with meeting participants remotely over video Get Advice We can help you find the software with the features you need. Features 4.0 (45) 4.0 Based on 45 reviews ## Pricing Value for money 3.6 (27) ### Starting price Contact vendor for pricing Free trial not available Value for money 3.6 (27) 3.6 Based on 27 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (29) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (29) 4.0 Based on 29 reviews ## User reviews Overall rating 4.2 Based on 45 reviews Filter by rating 5(22) 4(13) 3(8) 2(1) 1(1) Mentioned topic Sorted by most recent MH Moe H. Customer Representative Telecommunications ### "It serves as a basic productivity tool for call management" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 April 24, 2025 My experience using Avaya Cloud Office was not bad as it simple to use but switching in between to get customer's details and interaction history was a bit stressful. Pros I like that it is very user friendly and supports call routing. Cons What I like least is that it provides limited customer context and does pull in customer interaction history. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EC Erin C. Sales Training Financial Services ### "Great softphone system to integrate with Teams " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 9, 2025 We use Avaya because it offers a great softphone service that pairs nicely with teams and salesforce. I love the CRM Connector feature that turns our client info live. No more typing in numbers we just have to click in salesforce and it dials them in avaya. It also works well with our recording software that is needed for QA. We have been using versions of Avaya for years and the most recent update is solid. I primarily train new employees to use the software and once you get the hang of it everything is fairly intuitive. Pros Integrates well with MS Teams. The softphone feature of Avaya workplace through this is great. I like having everything hosted on the cloud so I can switch devices with relative ease. Cons Integrating Avaya to record audio during video calls can be a bit clunky at first. once you figure it out, it is manageable but training new employees to manage two pieces of software can be a drag. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ZX Zhuowei X. Financial Advisor Financial Services ### "Overall a good experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 29, 2025 I regularly use it for work to make calls and host meetings Pros It is for the most part very reliable, has good record tracking, and integrates well into Salesforce and other apps. Cons Sometimes the application can time out and throw error messages that are inconsistent with the actual problem. Fortunately, logging in and out usually fixes it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Kenidra S. Customer Service Representative Marketing and Advertising ### "AVAYA Rocks!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 21, 2025 Most of the time, it worked while talking inbound calls for AT&T Customers. Pros The phone/computer system was very clear to operate and talk. Cons Sometimes I had difficulty logging into the Ayveda. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. OB Oscar B. Admin. Sistemas Leisure, Travel & Tourism ### "Valoración Avaya Cloud Office" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 28, 2024 En general es un producto muy fiable y robusto que detrás tiene la experiencia de un fabricante que durante muchos años ha sido lider en las comunicaciones de pymes. Pros Al ser un programa basado en centralita AVAYA ofrece muchas prestaciones de este fabricante a nivel de telefonía. Cons Debería tener un coste inferior, o permitir una gestión mas centralizada de algunas funciones. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CE Charles E. Lead Consultant E-Learning ### "Avaya Cloud Office" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 25, 2024 Not a bad one, its a good way to make official calls easily. Pros We can easily make calls from the office number without needing a physical phone. All that is required is a headpiece with a mic. Cons Sometimes the call drop can be annoying. Probably, from our network service provider. However, it affects our calls sometimes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Josh H. Transportation Manager Chemicals ### "VIKING Chemical Co." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 22, 2023 The has been a massive increase in efficiency and ease of communication since the service has been implemented. Pros The system is very easy and intuitive to use. I like how the app and the desktop phones all seamlessly integrate will e-mail. Cons Some of the integration was taxing, and on rare occasions calls are dropped when I am out of the building. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SG Shelby G. QA & Environmental Manager Pharmaceuticals ### "Avaya Cloud Office Fair Review " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 4/10 June 22, 2023 Pros The system replaced a previous phone system.The switch went well. The app is well laid out and has all of the features required including voicemail. Cons The app does not seem to work well and connect to my account even when trouble shooted. It logs out all the time meaning when I am off site the calls are not coming to my mobile as needed or just showing that I have a missed call when the phone has not rung. Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RC Roula C. Assistant Marketing and Advertising ### "Avaya survey" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 17, 2023 Good experience Pros Easy to use and very fast to manipulate Cons Nothing at all I can’t complain about it Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reasons for choosing Avaya Cloud Office Easy Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MF Melissa F. Senior Manager of Marketing and Membership Legal Services ### "All in one phone, video and text communication" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 January 14, 2023 Pros It's very easy to add colleagues to a call, switch to video or share a link or file in the chat while speaking. Cons It doesn't integrate with Outlook to schedule calls based on someone's calendar availability. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/212483/Avaya-IP-Office/reviews/) Popular comparisons [Nextiva vs Avaya Cloud Office](https://www.capterra.com/compare/175788-212483/Nextiva-vs-Avaya-IP-Office) [Microsoft Teams vs Avaya Cloud Office](https://www.capterra.com/compare/168668-212483/Microsoft-Teams-vs-Avaya-IP-Office)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. 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