# Aspect Unified IP Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Aspect Unified IP Software - reviews, pricing plans, popular comparisons to other Call Center products and more.

Source: https://www.capterra.com/p/212450/Alvaria

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# 

 Aspect Unified IP Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Aspect Unified IP

## What is Aspect Unified IP?

Today Alvaria has two proven and feature rich platforms that many of our customers rely on every day for inbound service and outbound engagement, Aspect Unified IP and Noble CC. Alvaria has taken the best of these solutions to form the Alvaria CX Suite for on-premises and private cloud deployments. Starting in early 2022.

## What is Aspect Unified IP used for?

[Call Center](https://www.capterra.com/call-center-software/)[Predictive Dialer](https://www.capterra.com/predictive-dialer-software/)

Top alternative

Featured

Overall rating

Based on 69 user reviews

Reviews sentiment

Positive

93%

Neutral

6%

Negative

1%

Starting price

$90

Per User, Per Month

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Aspect Unified IP

4.3 (69)

VS.

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting Price

$90

Per Feature

Starting Price

$61

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.2 (69)

Ease Of Use

4.0 (262)

Value For Money

4.0 (64)

Value For Money

4.2 (218)

Customer Service

4.1 (63)

Customer Service

4.0 (226)

## Aspect Unified IP alternatives

[4.8 (82)](https://www.capterra.com/p/141932/Ricochet/reviews/)

Starting price

$24.00

Per User, Per Month

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Highest Rated

[4.8 (309)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/)

Starting price

$25.00

Per User, Per Month

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)

[4.3 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

Starting price

$75.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Automatic Call Distribution

4.9 (7)

14.29% of 7 reviewers that rated this feature as important or highly important

Distribute/route/connect calls

Call Recording

4.7 (7)

14.29% of 7 reviewers that rated this feature as important or highly important

Record the audio of phone conversations for quality assurance purposes

Campaign Management

4.9 (7)

14.29% of 7 reviewers that rated this feature as important or highly important

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Predictive Dialer

4.9 (7)

14.29% of 7 reviewers that rated this feature as important or highly important

System calls multiple numbers at once and connects the agent to the first number that answers

Reporting/Analytics

4.4 (7)

14.29% of 7 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Call Scheduling

4.6 (5)

20.00% of 5 reviewers that rated this feature as important or highly important

Schedule date and time for callbacks/follow-up calls or reminders

Aspect Unified IP 19 features

System alerts about the need to escalate an issue or request

Distribute/route/connect calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Record the audio of phone conversations for quality assurance purposes

Sends voice calls to a specific queue based on predetermined criteria

Schedule date and time for callbacks/follow-up calls or reminders

Transfers live calls to other agents

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Control the name and number that appears on outbound caller ID

Communicate using direct chat or messages within the system

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Federal Communications Commission (FCC) compliance

Federal Trade Commission (FCC) compliance

Manage contacts across multiple mailing lists

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Organize and manage the accomplishments and development of employees or performance of applications or systems

System calls multiple numbers at once and connects the agent to the first number that answers

View and track pertinent metrics to find patterns and gain insights from data

Get Advice

We can help you find the software with the features you need.

Features

4.1 (69)

4.1

Based on 69 reviews

## Pricing

Value for money

4.0 (64)

Basic

$90.00

Per Feature,

Value for money

4.0 (64)

4.0

Based on 64 reviews

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## Support, customer service and training options

Customer Service

4.1 (63)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.1 (63)

4.1

Based on 63 reviews

## User reviews

Overall rating

4.3

Based on 69 reviews

Filter by rating

5(31)

4(33)

3(4)

2(0)

1(1)

Mentioned topic

Sorted by most recent

MR

Moses R.

Team Leader

Telecommunications

### "Aspect Unified IP Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

February 28, 2023

Pros

powerful functionalities for Contact center operations to drive efficiency and effectiveness of contact center advisors.

Cons

I can't find anything to fault this software for, Aspect has mastered the contact center dynamics and it shows in their solutions.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KK

kailash k.

vice president sales

Information Technology and Services

### "Unified IP Solution"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 13, 2022

great

Pros

predictive dialing, managibility and great end user experiance

Cons

telephony gateway and the cost required for it

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RY

Rajesh Y.

Global Head Technology

Telecommunications

### "My 23 years of experience with this product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 13, 2022

Pros

The product is a truly unified one with amazing capabilities that are unmatchable

Cons

The product pricing off late is on the higher side and becomes difficult when compared to industry peers

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DB

Dharmendra B.

Project Manager

Information Technology and Services

### "Best UIP"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 13, 2022

Pros

Lead Management and Dial out Inbound to skill based routing

Cons

it is one of the best and matured product in BPO have ever seen

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

VM

Varad M.

AVP Sales

Telecommunications

### "Nothing matches the Dialer Capabilities"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

September 13, 2022

Good Software with in house built telephony for a better connect ratio and overall capabilities.

Pros

Aspect List Management capabilities are amazing and the industry needs these solutions.

Cons

UMS commercials are too high and are not compatible for a sub 100 seater deployment

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RS

Richard S.

Sr. UC Engineer

Government Administration

### "Unified IP Solution"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 13, 2022

Great experience. Is up 100%

Pros

Reliability. Tons of features. Has api's to use for various functions.

Cons

No cons. If I had to select something you need various training to use the system. But the training group in Brentwood are great.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Gregorio T.

Report Analyst

Consumer Services

### "Pretty solid but a little complicated!"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

September 10, 2022

We moved from another Predicte dialer that not allows us to increase the number of available stations and teams. So, Aspect helps us to business growth.

Pros

Great variety of features with a very big variety of reports to run a contact center and follow-up teams.

Cons

The interface could be better, it's a little old and unfriendly to view, even though, it's really solid and good software.

Switched from

[Five9](https://www.capterra.com/p/132405/Five9/)

Business growth and client requirements.

Reasons for choosing Aspect Unified IP

Client requirement, our partners move to handle all their communications under Aspect.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

YY

Ye Y.

Customer eXperience Expert

Information Technology and Services

### "Ye Yi"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

2.0

2.0

Likelihood to Recommend

10/10

June 19, 2021

It's the perfect contact center software, especially for the outbound contact center.

Pros

Easy to implement and user interface friendly

Cons

The web interface should be improved more and historical reports should migrate to the web.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DM

David M.

Senior Analyst, Mktg Programs

Hospital & Health Care

### "Aspect Best in Class"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 27, 2021

We have seen a significant increase in our speed lead using the Advanced List Management product.

Pros

The product is easy to use and the customer support is outstanding. The product delivers above our expectations.

Cons

There is nothing that I least like about the software although they can improve on there training material.

Switched from

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)

Aspect provides a better product and better support.

Alternatives considered

[Five9](https://www.capterra.com/p/132405/Five9/)

Reasons for choosing Aspect Unified IP

Aspect provided us a detail overview of there product and what it offered as the team did a great job on the presentation.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SJ

Stephanie J.

IT Help Desk Manager

Hospitality

### "Hard to manage"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

0.0

0.0

Likelihood to Recommend

2/10

March 24, 2020

Pros

It had a good monitoring tool and WFM worked better.

Cons

It was hard to make changes to when needing to update something. The usability was not good and the reliability was spotty. Reporting was never accurate.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 7, 2020

Thank you for your feedback. We understand RRI is no longer a customer, but we will share your input with our product team as we continually improve and refine our products to meet our customers' needs. Thank you.

[View all Reviews](https://www.capterra.com/p/212450/Alvaria/reviews/)

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