--- title: "Dynamics 365 Business Central Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Dynamics 365 Business Central the right Form Builder solution for you? Explore 210 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/212111/Dynamics-365-Business-Central/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Dynamics 365 Business Central 4.1 (210) [View alternatives](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Dynamics 365 Business Central Ease of use 3.8 Customer Service 3.8 ## Pros and Cons in Reviews Craig M IT Infrastructure EngineerEntertainment, 501 - 1,000 employeesUsed the software for: 1-2 years. “It has provided us with a reliable, centralised system to manage finances, operations, and reporting across our organisation.“ May 26, 2026 Song L Full-Stack EngineerWarehousing, 11 - 50 employeesUsed the software for: 1-2 years. “SaaS information processing is subject to network conditions. If network outages or server disruptions occur—as happened previously—it can cause business interruptions. While such incidents are rare, they still carry significant consequences.“ February 17, 2026 Song L Full-Stack EngineerWarehousing, 11 - 50 employeesUsed the software for: 1-2 years. “Thanks to its high flexibility for extensions, we've successfully streamlined our own WMS and EDI integrations.“ February 17, 2026 AM Athena M Account ManagerMarketing and Advertising, 51 - 200 employeesUsed the software for: 1-2 years. “There are times when I can access it on the browser but error messages keep appearing when I try to access it via mobile devices which is quite annoying.“ May 10, 2025 SN Sylla N Furniture FabricatorArts and Crafts, Self-employedUsed the software for: I used a free trial. “Dynamics 365 Business Central works well with Microsoft tools and helps manage key business functions like finance and sales.“ December 16, 2024 Craig M IT Infrastructure EngineerEntertainment, 501 - 1,000 employeesUsed the software for: 1-2 years. “Certain processes are not always intuitive, and users may require additional training.“ May 26, 2026 Liam M Head of OperationsAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “We started out with a team of 5 and now at a team of 60 worldwide, this product is ready and available to scale when you are.“ January 13, 2026 AV Alexandra V People Business PartnerLogistics and Supply Chain, 201 - 500 employeesUsed the software for: More than 2 years. “D365 has a lot of capability, but we've found that when customizing too much, it can lead to lag with the platform.“ May 28, 2025 ## Showing most helpful reviews Showing 1-25 of 210 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Luke C. Manager Building Materials Used the software for: 2+ years ### "Business Central Customized to your needs" January 8, 2024 5.0 Pros The ability to customize the system to meet our needs. You are able to have code implemented to personalize Business Central Cons There is a learning curve to become efficient with Business Central. This does take some time. Alternatives considered [Attaché BI](https://www.capterra.com/p/161846/Attache-BI/) Reason for choosing Dynamics 365 Business Central Flexibility, customizability, ease of integration with other systems. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) The ability to customize how we sell products. Review Source VR Verified Reviewer IT Infrastructure Engineer Entertainment Used the software for: 1-2 years ### "A Practical and Reliable ERP Solution for a Tourist Attraction and Charity" May 26, 2026 4.0 Overall, our experience with Dynamics 365 Business Central has been positive. It has provided us with a reliable, centralised system to manage finances, operations, and reporting across our organisation. As a tourist attraction and charity, having accurate, real-time data is critical, and Business Central supports this well. With some ongoing optimisation and user familiarity, it continues to add value and improve our efficiency. Pros We found Dynamics 365 Business Central to be a very flexible and scalable system that works well for our needs as both a tourist attraction and a charity. The integration with Microsoft tools like Excel, Outlook, and Power BI has been particularly useful for improving reporting and day-to-day efficiency. It provides a clear financial overview, helping us manage donations, admissions, and operational costs in one place, which is essential for our organisation. Cons Some areas of Dynamics 365 Business Central can feel complex, particularly during initial setup and when customising workflows to suit a tourist attraction and charitable environment. Certain processes are not always intuitive, and users may require additional training. Additionally, reporting can sometimes require external tools or extra configuration to fully meet our specific needs. Review Source SS Susie S. Accounting Manager Accounting Used the software for: Less than 6 months ### "Microsoft Dynamics 365 is questionable" February 1, 2025 3.0 Very costly. It took a very long time and expensive too to convert a client from QBO to this program. Considering my experience is extensive in this field it took a very long time to learn this program. Pros It supports a robust inventory. Has multiple functions Cons Functions are not clear and not supported by accounting standards. It is difficult to navigate. Modules don't relate to accounting principles. Very convoluted. The support is costly. Support does not have accounting knowledge. Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) The client had a high level inventory that they felt QBO could not support. Review Source EJ Ethan J. Auditor Accounting Used the software for: 2+ years ### "Dynamics 365 - A wonderful system" February 28, 2026 5.0 My experience with Dynamics has been very positive with it being a great tool for reporting and drilling down through transactions. Pros Dynamics is an excellent system which has a large variety of reporting abilities. The dynamics system is very good under stress of large volumes of transactions. Cons The only issue with dynamics is that it can be very overwhelming without prior experience and is quite complex. Review Source KD Kevin D. Regulatory Coordinator Transportation/Trucking/Railroad Used the software for: 2+ years ### "Business Central is a world of possibilities" October 1, 2025 5.0 Overall, it has been great. We just recently upgraded to a new version and during that process, we have learned so much about the system and things we can use it for to make our operations even more efficient. Pros Business Central has endless capabilities to help manage orders, inventory and accounting function. It can be a core software to get a business up and running. Cons With the size of the software, it can be difficult to know where to find certain functions, or to even know that they exist. Review Source ZS Zoe S. Operations Specialist Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "365 days of B.C" April 3, 2026 5.0 I use it all the time for all my work it helps me out with shortcuts for reports. Overall it is a useful software. Pros This works great in so many ways. There are so many applications and useful tabs to access many reports needed to help you or just easy day to day simple things. Cons I would say the search bar. Sometimes it is hard to search or access things. On top of saving it is not easy to find later. Other than that is is very helpful. Review Source VR Verified Reviewer owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great & All In One" September 22, 2025 5.0 Overall a great experience due to easy and intuitive interface and having all the products I loved in one place. Pros Loved how everything was included in one package which made things easy, affordable and had great speed Cons I switched when I went to a MacBook and no longer needed everything included with 365 business central Review Source JW Julie W. Registered Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Good program" March 16, 2026 4.0 Pros The program is easy to use, and allows me to have access to all of the programs that I require to run my business. Cons The price is a bit steep, which would be okay if you didn't have to renew ever year. I would prefer to pay a bit more, but have it last 5 years. Review Source JR Julie R. Ministry leader Religious Institutions Used the software for: I used a free trial ### "Good value for the performance" September 23, 2025 5.0 Overall I believe Dynamics 365 can really enhance our business by making it more efficient and It will grow as we surpass our entry level phase. Pros It improves efficiency, it improves decision making by giving real time performance metrics and it's deigned to grow with our company. Cons It took a while to prepare and learn to use. It depends on your role in the company and how you intend to use to really get on board with it. Review Source SS Stacey S. Member Services Health, Wellness and Fitness Used the software for: 1-2 years ### "Great for hybrid jobs " September 28, 2025 4.0 Dynamics 365 was very easy to setup. Customer support was fantastic and provided quick solutions in a timely manner. Pros It's great being able to get real time updated information. I can quickly log in see what my staff is seeing and help with problem solving or answering questions. Cons I don't like that the files are integrated with my personal desktop. They are separated but I have to scroll through a lot of unnecessary options. Review Source EH Ely H. Cost Billing Administrator Accounting Used the software for: 6-12 months ### "Dynamics 365 is Great " June 4, 2024 5.0 Easy, simple to use fits the business needs. Pros I am fairly new at using the program, but it seems to fit my companies needs. Cons I am still learning about it but so far no cons. Switched from [Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/) The other program was older and outdated was not finding it efficient. Review Source JG Justin G. IT Specialist Food & Beverages Used the software for: 2+ years ### "Reliable ERP with strong microsoft integration " July 16, 2025 4.0 Overall, Business Central is a powerful, scalable ERP that's easy to manage and integrates well, but requires training and dev skills for full potential. Pros Integrates well with Microsoft 365, secure, cloud-based, easy to manage, supports extensions, and works great with Power Platform tools. Cons Limited customization without AL dev skills; steep learning curve for new users; occasional sync issues with third-party apps. Review Source CM Cheyanne M. Owner Entertainment Used the software for: Less than 6 months ### "Love this program " March 24, 2025 4.0 I loved it I would choose this over almost all other options. Pros I love how easy it is to navigate and understand everything. Cons Honestly there wasn't anything that I didn't like. Review Source LB Lucia B. HR Manager Information Technology and Services Used the software for: 2+ years ### "A brilliant experience with Dynamics 365 Business Central " December 17, 2024 4.0 The product us very flexible and unlike other ERP softwares it does not fail or bug. Pros Aesthetics and functionalities of the software. Flexibility of the product and ease of use. Cons Downstream implications is the only issue that we have e experienced during implementation of the software. Review Source MQ Meghan Q. Admin Accounting Used the software for: 6-12 months ### "Great Product!" November 20, 2024 5.0 Pros It was essential to my work and very easy to use. It made my job easier! Cons There really wasn't anything I didnt like about it. Review Source SN Sylla N. Furniture Fabricator Arts and Crafts Used the software for: I used a free trial ### "Does What It is Designed To" December 16, 2024 5.0 Dynamics 365 Business Central works well with Microsoft tools and helps manage key business functions like finance and sales. However, it can be hard to learn at first, and the price is steep. Pros Seamless integration with other Microsoft tools like Office 365 and Power BI. Streamlines various business functions such as finance, supply chain, and customer relationship management. Cons It can be overwhelming at first, there's a learning curve if you aren't familiar with it. In contrast, the mobile app could use some more development, it lacks some of the desktop features. Review Source JW Johan W. Management Furniture Used the software for: 2+ years ### "Microsoft Business Central According" April 7, 2023 4.0 My experience was horrible as partners can deploy the Software but theask you enormous amounts over R200k to set it up. I also found that there is no support in South Africa for the software, you cannot phone quickly and found out how a thing is working. You have to go through the trouble to watch videos or read on Microsoft Learn. I could also not found one accountant who could work in this software for over two years. This was my biggest headache as well as the support on this software. Pros Business Central is a great software with a lot of functionalities. It is the best account ing software in the market.. Cons Business Central support is South Africa does not exist. The partners are really useless and see Business Central as a way to make a quick buck. They rip you off and want to charge over R200k. I worked through business central and to set it up should not cost you more than 10k. Another setback is that you don't get accountants in South Africa that know how the software is working. I tried to find accountants for months, and not even one Microsoft partner could refer me to one accountant who knows the software. In South Africa as soon as you put the name Microsoft to a product the Microsoft partners want to Ripp you off? Microsoft business Central licencing is also very expensive and is around R1200 per user. Sage one accounting is very cheap against Business Central and they have quality support. I cannot see a feature for Business Central in South Africa as it is too expensive and basically you don't have any support for it in South Africa. Reason for choosing Dynamics 365 Business Central It is very good platform Review Source Gokulnath S. Technical consultant Computer Software Used the software for: 2+ years ### "World's Best ERP Product for Small and Mid Size business " April 13, 2023 5.0 Pros Ease of handling Inventory tracking, Able to handle end to end Accounting information, it helps to reduce your man power efforts on the system. Add N-Number of Apps to your Bizz application. Seamless integration with your Application and power platforms. Save Paper by using Microsoft Dynamics 365 Business central in your business Cons Performance of the application can be improved. Level of coding is hard when compared to previous version of Business central. Accessing the Back end application(SQL server) is not possible. This make hard for legacy users. Review Source sM salim M. consultant Computer Software Used the software for: 2+ years ### "Honest Opiion About BC" September 21, 2022 4.0 Pros A one stop shop system is required , integration is not easy , high level of development which costs is heavy. Cons The cost initially and on going subs is very high for any business , millions are needed Alternatives considered [Sage 300](https://www.capterra.com/p/180283/Sage-300cloud/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Reason for choosing Dynamics 365 Business Central Did not went with Open Source ERP Review Source Jose Julian C. Geologist Environmental Services Used the software for: 6-12 months ### "A comprehensive examination of a cloud-based ERP solution for small and medium-sized organizations." April 30, 2023 4.0 Dynamics 365 Business Central is a robust ERP solution that provides small and medium-sized enterprises with the scalability and flexibility they require to manage their finances, supply chain, sales, and service activities. Its cloud-based platform provides customers with simple access to data as well as a variety of customization choices. Customizations, on the other hand, can be complicated, and pricing might be an issue for small organizations. Overall, Business Central is a good option for companies that want to streamline their processes and increase their overall efficiency. Pros Dynamics 365 Business Central is an all-in-one ERP solution that combines financial management, supply chain management, sales, and service.Its cloud-based platform provides users with greater flexibility and accessibility, allowing them to access data at any time and from any location.firm Central includes an easy-to-use interface and a variety of customization options to match the unique demands of each firm. Cons Customizations can be complex and require considerable technical knowledge, making modifications impossible for non-technical users.Integration with third-party systems might be difficult, and some functions may necessitate further customization or development.Pricing can be an issue for small organizations because the cost of adding numerous users or additional services can quickly escalate. Review Source AS Akash S. Quality Engineer Consumer Electronics Used the software for: 2+ years ### "Dynamics 365 Business Central - One Stop Business Management solution" October 27, 2022 5.0 It saves time by processing huge amounts of data in few secs and keeps records of everything that we want and helps a lot in inventory management and resource planning as per Customer's requirement.Helps to calculate profit/loss on monthly basis/yearly basis. Pros Every firm/business needs a solution for managing Daily Ledger, Inventory management, Supply chain management, Process Management, Accounting management, HR management, Profit Management, etc - Dynamics 365 Business Central has everything available in a single software which can be accessed on all types of devices running on different platforms. It provides flexibility to the users to work from anywhere/ anytime by having authorized access. It has top level encryption to keep your data safe and keeps a log of it in its database to compare and analyze data according to our need. I mostly use it for Project management and Process management. Cons The user interface of the software is little complex one as use of icons is very less due to which we have to read the name of that particular option/field which we want to choose. Rest there are no cons according to my use Review Source GA Ghafran A. Finance Manager Automotive Used the software for: 2+ years ### "User Review - Dynamics 365 Business Central" November 21, 2022 5.0 Overall experience is amazing in terms of increased productivity. Pros 01 - Auto saving option02 - Multiple companies under one user03 - Sales order to purchase order conversion04 - Drop ship05 - Tax structure06 - Financial reporting07 - Budget monitoring Cons 01- Little complicated to use for non-accounting background staff. Review Source James A. Data analyst Computer Software Used the software for: 2+ years ### "Power the growth of your business with "Microsoft Dynamics 365 business central"" July 22, 2022 5.0 I have enjoyed working with Microsoft Dynamics 365 Business central ,it's easy to use and the APIs which have made it easier to customize it with our needs .The customer support is amazing both on call and in person. Pros Microsoft Dynamics 365 business central is a very great product , it's easy to use since it has a great user interface .The deployment is easy and took a very short time .It has inpremises and cloud based functionality which has enabled work flexibility. Cons The initial purchasing cost is relatively high mostly to the small enterprises.The system keeps on freezing whereby delaying our customers. Review Source VR Verified Reviewer Accounting Assistant Machinery Used the software for: 2+ years ### "Dynamics Review" January 11, 2019 4.0 It is really for basic use. If you are part of a manufacturing business or a large business, the software is not for you. In my experience, it is best used for small to mid size companies. The support is also terrible. Pros Pulling information out of the system in simple reporting isn't bad if you leave it in the same format. Basic reports are easy to read, and usually you can get the numbers in that you need by updating fields. Cons Entering information is extremely time consuming. You have to be very familiar with the software to be able to know what you can and cannot tab through. Pulling any information into excel is extremely time consuming and takes a lot of manipulation for it to look presentable. Review Source PA Phil A. Sales Rep Health, Wellness and Fitness Used the software for: 2+ years ### "DONT PUT YOUR TEAM THROUGH THIS" November 15, 2019 1.0 Pros As some on who has to use this software daily in a client facing role this is the worst product in the world. If you are the product procurement officers and looking for a CRM, you will be hated for years, long after you are gone if you make your co workers use this product. Even making a client card is like puling teeth, the search query for products is ridiculously hard to use. Cons This software makes me want to quit my job because it is so difficult to do any part of the sales process on it. Searching products, making quotes, checking my orders. Also there is no notifications so you dont know when your case has moved along unless you go and physically check it which is also not easy. Once again, if you buy this product you a damning your co workers to years of mental anguish and some might genuinely start hating their job so much that they quit. YOU WERE WARNED. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.