# Dynamics 365 Business Central Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dynamics 365 Business Central the right Accounting solution for you? Explore 201 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/212111/Dynamics-365-Business-Central/reviews --- Dynamics 365 Business Central 4.1 (201) [View alternatives](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of Dynamics 365 Business Central Ease of use 3.7 Customer Service 3.7 ## Pros and Cons in Reviews Song L Full-Stack EngineerWarehousing, 11 - 50 employeesUsed the software for: 1-2 years. “Thanks to its high flexibility for extensions, we've successfully streamlined our own WMS and EDI integrations.“ February 17, 2026 Song L Full-Stack EngineerWarehousing, 11 - 50 employeesUsed the software for: 1-2 years. “SaaS information processing is subject to network conditions. If network outages or server disruptions occur—as happened previously—it can cause business interruptions. While such incidents are rare, they still carry significant consequences.“ February 17, 2026 Liam M Head of OperationsAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “We started out with a team of 5 and now at a team of 60 worldwide, this product is ready and available to scale when you are.“ January 13, 2026 AM Athena M Account ManagerMarketing and Advertising, 51 - 200 employeesUsed the software for: 1-2 years. “There are times when I can access it on the browser but error messages keep appearing when I try to access it via mobile devices which is quite annoying.“ May 10, 2025 JR Julie R Ministry leaderReligious Institutions, 2 - 10 employeesUsed the software for: I used a free trial. “It improves efficiency, it improves decision making by giving real time performance metrics and it's deigned to grow with our company.“ September 23, 2025 AV Alexandra V People Business PartnerLogistics and Supply Chain, 201 - 500 employeesUsed the software for: More than 2 years. “D365 has a lot of capability, but we've found that when customizing too much, it can lead to lag with the platform.“ May 28, 2025 AA Alifah A Accounting AssistantHospital & Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “Once trained properly on how to use this software it allows you to know what your business's needs are and what you can do to overcome issues later on.“ May 1, 2025 JG Justin G IT SpecialistFood & Beverages, 51 - 200 employeesUsed the software for: More than 2 years. “Limited customization without AL dev skills; steep learning curve for new users; occasional sync issues with third-party apps.“ July 16, 2025 ## Showing most helpful reviews Showing 1-25 of 201 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Luke C. Manager Building Materials Used the software for: 2+ years ### "Business Central Customized to your needs" January 8, 2024 5.0 Pros The ability to customize the system to meet our needs. You are able to have code implemented to personalize Business Central Cons There is a learning curve to become efficient with Business Central. This does take some time. Alternatives considered [Attaché BI](https://www.capterra.com/p/161846/Attache-BI/) Reason for choosing Dynamics 365 Business Central Flexibility, customizability, ease of integration with other systems. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) The ability to customize how we sell products. Review Source KD Kevin D. Regulatory Coordinator Transportation/Trucking/Railroad Used the software for: 2+ years ### "Business Central is a world of possibilities" October 1, 2025 5.0 Overall, it has been great. We just recently upgraded to a new version and during that process, we have learned so much about the system and things we can use it for to make our operations even more efficient. Pros Business Central has endless capabilities to help manage orders, inventory and accounting function. It can be a core software to get a business up and running. Cons With the size of the software, it can be difficult to know where to find certain functions, or to even know that they exist. Review Source EL Evan L. Regional Business Manager Pharmaceuticals Used the software for: 1-2 years ### "Beyond Cumbersome" July 19, 2024 2.0 I would create quotes and invoices using D365 BC. It is tedious, cumbersome, and nowhere near as clean, quick, and easy as Salesforce. I thought Salesforce was bad until I was introduced to Business Central and then quickly realized how much better I had it. Pros Things could be done in it's own silo without interfering with regular Dynamics 365. Cons Everything else. It was beyond cumbersome to just create a quote or invoice for a customer, and Salesforce combines everything into one, easier system. I think management at Prestige Medical Imaging went with it just because it was cheaper, but it wastes so much time. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Upper Management at Prestige Medical Imaging made the choice with no input. Review Source VR Verified Reviewer owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great & All In One" September 22, 2025 5.0 Overall a great experience due to easy and intuitive interface and having all the products I loved in one place. Pros Loved how everything was included in one package which made things easy, affordable and had great speed Cons I switched when I went to a MacBook and no longer needed everything included with 365 business central Review Source AV Alexandra V. People Business Partner Logistics and Supply Chain Used the software for: 2+ years ### "Microsoft Dynamics " May 28, 2025 5.0 Overall, D365 has been a great resource for our organization. As a Sales org, the ERP capabilities with D365 are exactly what we need. The trainings available are also incredibly helpful, especially with updates and when training new hires. While some of the customization impedes the efficiency of the platform, we've found ways to mitigate this while still having the system meet our needs. Pros D365 is a great ERP packed full of features for mid-sized companies. We use the across all of our locations, including US and Canada. The support we receive from Microsoft is also amazing. Cons D365 has a lot of capability, but we've found that when customizing too much, it can lead to lag with the platform. Recently, we've scaled back the customized features and have noticed an improvement in experience. Review Source AM Athena M. Account Manager Marketing and Advertising Used the software for: 1-2 years ### "Functional all-in-one tool and system for business and work " May 10, 2025 5.0 365 Business pretty much is a top-in-class integrated software for businesses and once you started using it, for obvious reasons and complications with data transfers, it's unlikely that I will switch to another competitor as there are barely any. Pros It's an all-in-one that is great for any business and team work, with access to all office tools and to a shared drive. Can also be accessed on mobile devices through 365 pilot which gives added accessibility suitable for hybrid working and remote working. Cons Glitches in the app and browser sometimes which cause instability. There are times when I can access it on the browser but error messages keep appearing when I try to access it via mobile devices which is quite annoying. Customer Support also tends to be slow and inefficient when something goes wrong. Review Source JR Julie R. Ministry leader Religious Institutions Used the software for: I used a free trial ### "Good value for the performance" September 23, 2025 5.0 Overall I believe Dynamics 365 can really enhance our business by making it more efficient and It will grow as we surpass our entry level phase. Pros It improves efficiency, it improves decision making by giving real time performance metrics and it's deigned to grow with our company. Cons It took a while to prepare and learn to use. It depends on your role in the company and how you intend to use to really get on board with it. Review Source JG Justin G. IT Specialist Food & Beverages Used the software for: 2+ years ### "Reliable ERP with strong microsoft integration " July 16, 2025 4.0 Overall, Business Central is a powerful, scalable ERP that's easy to manage and integrates well, but requires training and dev skills for full potential. Pros Integrates well with Microsoft 365, secure, cloud-based, easy to manage, supports extensions, and works great with Power Platform tools. Cons Limited customization without AL dev skills; steep learning curve for new users; occasional sync issues with third-party apps. Review Source SS Stacey S. Member Services Health, Wellness and Fitness Used the software for: 1-2 years ### "Great for hybrid jobs " September 28, 2025 4.0 Dynamics 365 was very easy to setup. Customer support was fantastic and provided quick solutions in a timely manner. Pros It's great being able to get real time updated information. I can quickly log in see what my staff is seeing and help with problem solving or answering questions. Cons I don't like that the files are integrated with my personal desktop. They are separated but I have to scroll through a lot of unnecessary options. Review Source AF Austin F. Manager Consumer Goods Used the software for: 6-12 months ### "Helps me go quicker" May 20, 2025 5.0 Overall like I said, I don’t really have complaints and the good outweighs the bad. Big help in pushing productivity faster. Pros This helped organize and separate my different programs I was working on. Really helped streamline and keep everything together. Cons I don’t really have anything I can fault it for. Some of the switching between programs was confusing. Review Source CM Cheyanne M. Owner Entertainment Used the software for: Less than 6 months ### "Love this program " March 24, 2025 4.0 I loved it I would choose this over almost all other options. Pros I love how easy it is to navigate and understand everything. Cons Honestly there wasn't anything that I didn't like. Review Source SL Stephanie L. CEO Professional Training & Coaching Used the software for: 6-12 months ### "Organization at its finest" November 30, 2024 5.0 It’s really great for improving overall workflow and well designed Pros I really like the design, everything is clear and simple yet also well organized Cons Although clean aesthetically a simple redesign could make it look even less cluttered Review Source AM Abhay M. Software developer Computer Software Used the software for: 1-2 years ### "Abhay's review" January 9, 2025 5.0 Pros User friendly interface, easy to learn and easy to impliment. Cons It lacks some modern touch up of software interface. Review Source VR Verified Reviewer Owner Consumer Goods Used the software for: Less than 6 months ### "Collect payments with ease" October 8, 2024 5.0 Pros I love that I can collect payments using this software. Cons Some features can be complicated to use. Review Source AM Antonia M. Engineer Higher Education Used the software for: I used a free trial ### "Dynamics 365 Business" September 29, 2024 4.0 It is a solution that integrate all business Pros It is using AI with Copilot. This is helpful to reduce working times Cons It is a little difficult to learn for new users Review Source GT Gaius T. IT Manager Building Materials Used the software for: 2+ years ### "Excellent ERP with a lot of functionality" January 17, 2024 5.0 Very happy with Business Central, would recommend to every business Pros Very well designed ERP, data structure is very well designed so gives me a lot of confidence in the product Cons The user interface does have a steeper learning curve than some ERPs Review Source VO Victor O. Business Applications Developer Computer Software Used the software for: 1-2 years ### "Dynamics 365 Business Central " December 12, 2022 5.0 It has been a good product in managing business and its resources. Implementing it makes you learn a lot about what goes into managing and running a standard business Pros it’s a detailed ERP software that can function on its own without tiresome integrations even though it has accommodation for API integrations Cons The fact that the license is a bit expensive so it’s best for large companies with lots of users. Reason for choosing Dynamics 365 Business Central Business Central has more features when compared with Dynamics NAV and it being web based is also a plus unlike installing the rich client for every client’s machine Review Source Dominique F. Team Manager Hospital & Health Care Used the software for: 1-2 years ### "Dynamic 365 business central review " March 9, 2023 4.0 We had some problems due to wrong setting, after the intention by the customer service, we went through a training process, then when could handle and management the software to drive the business with more effectivity. Pros It is perfect solution for small scale business management.Based on it cloud option, we can link operations for more effectiveness and performance.The software have a limited trial versionThe dashboard can give all statistics and the final income or loss at Anny moment Allez powerful management of the stocks Cons To customize the software s not easy at all. Tables cannot me modif.Cloud need to be updated ,it takes too long handle the way to Link operations. Review Source NK Nabapallab K. Sr. Manager Information Technology Retail Used the software for: 6-12 months ### "Pathatic Experiance about Microsoft Dynamics Business Central" August 4, 2022 1.0 I am having my life's pathatic experiance by purchasing this software by this product value I might had better lots of ERP sofware available in Indian market Pros Nothing is good about this sofftware, its totally waste of money just in the name of Microsoft. Cons Everything has limitation in this software and also non-customizable in maximum cases. Reason for choosing Dynamics 365 Business Central only fame and name of the Microsoft Review Source VR Verified Reviewer Senior Sales Executive Information Technology and Services Used the software for: 1-2 years ### "Keeps everything in once place. " January 6, 2021 3.0 Pros Dynamics allowed me to stay organised. as D-365 has many tools , with all the variety of plug-ins, setting up automation and communication takes some work but it is really easy to see how my pipeline is working and have a single view of the company in one single dashboard. Cons it would have been great if it had a bit more features . i think that the reporting is the Achilles heel of the platform, it's a time-consuming task and not very straight forward as done in other platforms Review Source AS Akash S. Quality Engineer Consumer Electronics Used the software for: 2+ years ### "Dynamics 365 Business Central - One Stop Business Management solution" October 27, 2022 5.0 It saves time by processing huge amounts of data in few secs and keeps records of everything that we want and helps a lot in inventory management and resource planning as per Customer's requirement.Helps to calculate profit/loss on monthly basis/yearly basis. Pros Every firm/business needs a solution for managing Daily Ledger, Inventory management, Supply chain management, Process Management, Accounting management, HR management, Profit Management, etc - Dynamics 365 Business Central has everything available in a single software which can be accessed on all types of devices running on different platforms. It provides flexibility to the users to work from anywhere/ anytime by having authorized access. It has top level encryption to keep your data safe and keeps a log of it in its database to compare and analyze data according to our need. I mostly use it for Project management and Process management. Cons The user interface of the software is little complex one as use of icons is very less due to which we have to read the name of that particular option/field which we want to choose. Rest there are no cons according to my use Review Source GA Ghafran A. Finance Manager Automotive Used the software for: 2+ years ### "User Review - Dynamics 365 Business Central" November 21, 2022 5.0 Overall experience is amazing in terms of increased productivity. Pros 01 - Auto saving option02 - Multiple companies under one user03 - Sales order to purchase order conversion04 - Drop ship05 - Tax structure06 - Financial reporting07 - Budget monitoring Cons 01- Little complicated to use for non-accounting background staff. Review Source James A. Data analyst Computer Software Used the software for: 2+ years ### "Power the growth of your business with "Microsoft Dynamics 365 business central"" July 22, 2022 5.0 I have enjoyed working with Microsoft Dynamics 365 Business central ,it's easy to use and the APIs which have made it easier to customize it with our needs .The customer support is amazing both on call and in person. Pros Microsoft Dynamics 365 business central is a very great product , it's easy to use since it has a great user interface .The deployment is easy and took a very short time .It has inpremises and cloud based functionality which has enabled work flexibility. Cons The initial purchasing cost is relatively high mostly to the small enterprises.The system keeps on freezing whereby delaying our customers. Review Source VR Verified Reviewer Finance Manager Accounting Used the software for: 1-2 years ### "Dynamics 365 Business Central " September 20, 2021 4.0 Pros Integration with outlook is the best. No more downloading and sending separate emails. I also liked the fact that it comes with a BI tool for reporting, this was a crisis on Dynamics Navision 2009. The price for the product is very reasonable for small and bigger companies. Cons Difficult to get support from the partners who implemented. Review Source PA Phil A. Sales Rep Health, Wellness and Fitness Used the software for: 2+ years ### "DONT PUT YOUR TEAM THROUGH THIS" November 15, 2019 1.0 Pros As some on who has to use this software daily in a client facing role this is the worst product in the world. If you are the product procurement officers and looking for a CRM, you will be hated for years, long after you are gone if you make your co workers use this product. Even making a client card is like puling teeth, the search query for products is ridiculously hard to use. Cons This software makes me want to quit my job because it is so difficult to do any part of the sales process on it. Searching products, making quotes, checking my orders. Also there is no notifications so you dont know when your case has moved along unless you go and physically check it which is also not easy. Once again, if you buy this product you a damning your co workers to years of mental anguish and some might genuinely start hating their job so much that they quit. YOU WERE WARNED. Review Source Similar Products Featured