# GymFlow Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GymFlow the right Club Management solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/212091/GymFlow/reviews --- GymFlow 4.9 (21) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 3rd, 2026 # Reviews of GymFlow Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews TF Tammy F OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Gymflow has excellent customer service, is a quality product, and is priced competitively. Whenever I submit a question or suggestion, THE \[sensitive content hidden\] of the company messages me back promptly with an answer.“ February 18, 2025 MP Melron P Registration Desk AssociateFacilities Services, 11 - 50 employeesUsed the software for: 1-2 years. “It's great for gym freaks like me as it also allows customizations.“ September 21, 2025 sg scott g directorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “couldnt ask for an easier user friendly system to help us set our gym up.“ May 9, 2025 sg scott g directorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Simple, effective, highly sleek, with minimal friction for new clients, quick easy onboarding with a brilliant interface.“ May 9, 2025 ## Showing most helpful reviews Showing 1-21 of 21 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alex W. Managing Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Made the change, never looking back. " March 3, 2023 5.0 We s should have made the switch earlier. We were concerned about the process of migrating access and billing to a new system, however it turned out to be pretty seamless. GymFlow is modern, reliable and well suited to running 24hour gyms. Pros GymFlow is super intuitive and easy to use, and their team provide a high level of support. The integrations with Stripe and Kisi also mean that our payments and door access systems will remain on the leading edge. Super reliable. We have experienced no down time since implementing. Cons We are excited for the release of the multi site platform, which we know is set to be released soon. Review Source DS Diane S. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "A fantastic booking app" September 9, 2025 5.0 The whole process was excellent. The team at GymFlow are extremely supportive and the set up process was as simple as can be. My clients all love the gym app and if I have any queries or questions, the support team are very quick to respond. Pros The ease of use for both me, as an admin user, and for my clients. I've used a number of other booking apps in the past and found the UX clunky and unnecessarily complex. GymFlow is well laid out, easy to navigate and aesthetically pleasing. Cons There are still some features I would like to see - for example, I would love to see the use of a referral code so you can reward current members for bringing on new clients, etc. I believe this is in the development plans though. Alternatives considered [LegitFit](https://www.capterra.com/p/190526/LegitFit/)[Gymcatch](https://www.capterra.com/p/189291/Gymcatch/) Reason for choosing GymFlow Same as above - better UX all round. GymFlow also includes email and SMS options, which the others didn't have at the time. Switched from [Classfit](https://www.capterra.com/p/193674/Classfit/) More user friendly app, a flat fee and the ability to customise the app. I also preferred their dashboard. Review Source HB Holly B. Owner Sports Used the software for: Less than 6 months ### "Baynes Bodybuilding Gym- Happy Customers " April 21, 2025 5.0 Easy to use, members are happy with app. Being able to track member entrance, what daily memberships sold equal, etc has been great to monitor for a new gym. Pros Excellent training and customer service. Always prompt and helpful Ease of system and they keep updating and listening to their customers Cons Nothing to date. Some of the help videos are not up to date, but they are continually updating and listening to customers, so that's to be expected Review Source TF Tammy F. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "GymFlow Stands Out Above the Competition!" February 18, 2025 5.0 Pros Gymflow has excellent customer service, is a quality product, and is priced competitively. Whenever I submit a question or suggestion, THE \[sensitive content hidden\] of the company messages me back promptly with an answer. The team at GymFlow has built a quality product and is constantly working to make it better. I am very happy with GymFlow and highly recommend it. Cons I can't think of anything. GymFlow is great! Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Reason for choosing GymFlow After trying GloFox and having a horrible experience, I revisited GymFlow. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Terrible Product. Poor Customer Service. Expensive. Review Source Response from Gym Flow February 24, 2025 Thanks so much for the positive review, we're glad to have you and was happy to patch the gaps your previous provider couldn't! NI Nirav I. Director Sports Used the software for: Less than 6 months ### "Gymflow provides seamless functionality combined with awesome support" May 8, 2024 5.0 My overall experience has been positive and with no friction points. Pros The customer support is fantastic and really like the roadmap feature. The app looks great and is seamless to use once explained to clients. Easy to take payments and manage members. Calendar is also organised well. Cons Not as customisable at this stage however the function we would use the most is relatively new so im sure it will improve. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) They didnt offer what we needed as we needed something quite specific. Review Source Response from Gym Flow May 22, 2024 Hey Nirav, Thanks so much for the positive review, we're glad you've found things suitable with us for your niche! It's been great working with you and cant wait to keep improving now that you have launched! TM Tianna M. Gym Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Happy Customer " May 20, 2024 5.0 Overall I am very happy with Gym Flow, they helped out massively with the on boarding and moving our members from one CRM system to GymFlow. There customer service is great if you ever need to ask a question or have any problem the get back to you in a short space of this. The system is clear and understandable also. Pros I like how easy Gym flow database is easy to understand with all the essential information needed. The app is great. Cons Potentially they can add a few more feature like adding images onto the app. The good thing is that if you put these request in they will work on adding these feature as they are also adding new features every week. Switched from [Arbox](https://www.capterra.com/p/184438/Arbox/) Arbox system didn't allow gate access to their system and they had poor customer service Review Source Response from Gym Flow June 4, 2024 Thanks Tianna, glad its been a positive switch for you and cant wait to keep delivering and working with you to improve your business! JK Jacques K. Owner Sports Used the software for: 1-2 years ### "Amazing Client Management software" September 8, 2025 5.0 Overall i have had a great experience and i can not wait to see what updates are in store. Keep up the great work. Pros Easy to use and great interface. The pricing is great for the value i am receiving. Easy to manage clients and memberships. Great booking system for classes. Members app is easy to use as well as coaching app. Customer support is great as they are always very quick to respond. Cons I am happy with everything so far. It would be great if coaches can do more tasks on the coaching app such as payments and membership related admin. Review Source aP abbie P. Director and pilates instructor Sports Used the software for: Less than 6 months ### "Gymflow has absolutely blown me away with their customer service" September 1, 2025 5.0 Pros it’s hands down the best I’ve ever experienced. \[sensitive content hidden\] and \[sensitive content hidden\] have been incredible, always answering my questions quickly and thoroughly, even going above and beyond by replying to my online chat on a Sunday afternoon! They’ve made the app so simple and easy to use, which has made managing everything a breeze. What really stands out is how open they are to feedback – every suggestion I’ve shared has been listened to and taken on board, and they genuinely try to implement improvements. It’s rare to find a company that cares this much about its customers. Gymflow is an amazing company, and I couldn’t recommend them highly enough! Cons no 'cons' as stated, I had some feedback for what I would like to see on the app and they have taken my suggestions onboard and were already in the process of implementing them Review Source VR Verified Reviewer Registration Desk Associate Facilities Services Used the software for: 1-2 years ### "Gymflow : pros and cons" September 21, 2025 4.0 Overall, with the average customer support but a great tool. It's an awesome tool would definitely recommend for small sized companies Pros Gym flow is a great app its so easy to use and great value for money. It's great for gym freaks like me as it also allows customizations. Cons The client management should be more customizable as with the membership management it could be an amazing tool. Review Source sG scott G. director Health, Wellness and Fitness Used the software for: Less than 6 months ### "The best software on the market by a long way" May 9, 2025 5.0 Excellent! couldnt ask for an easier user friendly system to help us set our gym up. Thank you for the experience. Pros Simple, effective, highly sleek, with minimal friction for new clients, quick easy onboarding with a brilliant interface. Cons doesnt link automatically with mailchimp/zero, apart from this its very very good. Perfect solution. Review Source Response from Gym Flow May 12, 2025 Thanks for the review Scott! By the way you will be please to see Xero integration have been schedule on our Roadmap just this week :) JH Jose H. Ceo Health, Wellness and Fitness Used the software for: 1-2 years ### "We love gymflow " May 3, 2024 5.0 excellent. i don’t need to look for nothing else when i’m on this app helps me accomplish what i need when i need easy to use and integrate i see a big future for this Team. 💯 Pros all the features are very helpful when you run a gym i can’t go without needing anything else because all the tools work and are easy to use Cons maybe we can work on a website design templates that would work for all the integrations the app provides. Review Source Response from Gym Flow May 20, 2024 Thanks Jose! Great idea on some website templates that have our integration pre-built, this could save you some time for sure! AB Andrew B. Gym Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Gym Flow Review" May 14, 2024 4.0 It's been good. Dynamic and changing which we can get with. We're hoping to see further changes Pros The ease of getting clientele onto the app. I also like the fact that they can book a session themselves also. Cons You cannot check in the whole day or not. I would like to be able to select all individual's to check in for the day and not have to get everybody separately Switched from [Thryv](https://www.capterra.com/p/156926/Thryv/)[Exercise.com](https://www.capterra.com/p/152284/exercise-com/) Needed a solution that fits better with health and wellness Review Source LL Luka L. Sales and Business Development Sports Used the software for: 6-12 months ### "Gameready Performance" April 22, 2024 5.0 Pros The financial graphs and roadmaps accessibility Cons I think the members admin could have more features to fill in, example: Age groups, Review Source Response from Gym Flow May 12, 2024 Hey Luka, Thanks so much for the positive review and for your continued support! JA John A. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Best Gym Managment software" April 22, 2024 5.0 Fantastic product and great value for money. Pros Super easy to use and does everything you need it to. Cons Could track members visits better when they arrive and exit the gym. Review Source Response from Gym Flow May 7, 2024 Hey John, Thank you so much for your review, means a-lot to our team! Working hard on those entry/exit tracking features to make life easier, watch this space! ZY Zoe Y. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Gymflow is more than SaaS, they’re a partner." December 22, 2021 5.0 Incredible, I really feel like they are part of my team instead of just a service. Always quick to answer questions and problem solve right alongside me. They truly go above and beyond for their clients. Pros Getting setup on Gymflow was a breeze. Not only do the team take several days to build your insurance, but they also transitioned previous clients into the system and as many onboarding calls as we wanted to get up and running, have questions answered, and just make sure we were doing things correctly and not wasting our own time. The software is still being developed constantly and it already has a multitude of features that it was lacking just 4 months ago. I knew that I was choosing a software that could grow just as my business did and would take my feedback directly into consideration. Most importantly, it has the integrations I need. Cons There are other products that have more features because they’ve existed longer - but I have no doubt Gymflow will catch up to them. I compromised on having a few features knowing that they were either already in gymflow’s roadmap or that they could be considered for the future, because the customer service is just so much better than any other member management systems out there. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Reason for choosing GymFlow Better price, customer service, and more opportunity to provide product feedback that would be implemented. Switched from [TeamUp](https://www.capterra.com/p/150357/Teamup/) Poor customer service, felt complicated to use and a lot of the features it claimed to have were either lacking in transparency of their capabilities or not up to the standard I hoped. Review Source Response from Gym Flow December 24, 2021 Thank's so much Zoe! From all of us at Gymflow we appreciate it means a lot. You always give clear feedback and let us know what's important to you, it's a delight working with you. FC Fonda C. Admin Health, Wellness and Fitness Used the software for: Less than 6 months ### "Simple, Elegant Experience" January 5, 2022 5.0 I trouble shot this product months before the opening of the gym. With each step \[SENSITIVE CONTENT\] was there to support my concerns and issues. This week is our soft open : I honestly don't know how I would have been able to handle it without his help and assistance. He jumped right in and found solutions for me and my clients. I like easy - it is confidence building. Pros I appreciate the interface of the dashboard, once I got the rationale of what things are called, etc, the platform is becoming easier and easier. Cons The only feedback is that the font is too small to easily glance and see where you are/what you are doing. Reason for choosing GymFlow Customer Service. Knowledge base of how trainers + gym owners think, because this app was built BY people who understand the business. It is not bloated and there is no massive learning curve, but did I say customer service??? Wow, I am really enjoying the relationship between my company and GymFlow! Review Source Response from Gym Flow January 6, 2022 Hi Fonda, Thank you so much for the kind words, we really appreciate the support and are so glad the level of support is something you're happy with. You have done a great job of your opening and we all know it's going to be a huge success! We love working with you too! JB Jordan B. COO Health, Wellness and Fitness Used the software for: Less than 6 months ### "A CRM that provides a smooth and reliable user experience" June 16, 2021 5.0 Pros The biggest compliment you can give GymFlow is that everything has been made simple with the user feeling at complete ease navigating through the platform. Everything is clear, concise and reliable which compared to other CRM's I've experienced, is a breath of fresh air! Cons There are some elements that are in development and due for release imminently. Once they're released and GymFlow is an all encompassing lead management AND membership management software it will become the market leader. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) GloFox didn't understand our needs and the customer service was really poor Review Source Response from Gym Flow June 18, 2021 Thanks for the amazing review Jordan. Its been a pleasure learning about your business and we are looking forward to blowing you away with our new features! Thanks for your support RD Robyn D. owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Gymflow review" January 3, 2022 5.0 very positive. \[SENSITIVE CONTENT\] has been so helpful and open to suggestions. He has helped trouble shoot even my door access. Pros I have enjoyed the ease of use and customer support. Cons all employees (including instructors) have access to administration items. (declined payments, total revenue, reports) Reason for choosing GymFlow pricing was comparable, less CC fees, \[SENSITIVE CONTENT\] was very helpful Review Source Response from Gym Flow January 6, 2022 Hi Robyn, Thanks so much for reviewing us, glad you have had a positive experience, we have really enjoyed working you. Great feedback and we look forward to adding the additional permissions for you later this year. JB Jillian B. Operations Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Great gym management software" November 6, 2020 5.0 GymFlow's customer service has been outstanding. They have a very personal approach and have taken a great deal of time to understand our brand and our operations, so they can better understand our needs. I've really felt this to have been a collaborative approach and feel incredibly supported by their service. Pros I've been in the leisure industry for over 7 years, and a consistent struggle I've had across multiple operators is out-dated, clunky and difficult to use gym management software. GymFlow is the complete opposite! It is super simple to use, the reporting is really easy to generate and understand, and it's freed up a lot of time to spend elsewhere in the business. Cons We've only been using the software for a short period of time, so I'm yet to determine much I don't like about the software. So far any actions in the software that haven't worked as expected have been worked on almost immediately, and we've received further training, or feedback taken on board and implemented. Review Source Response from Gym Flow November 9, 2020 Thanks for the lovely review, glad you are enjoying the platform and looking forward to continuing to work closely with you on your new business! DK Dan K. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Excellent Product" December 21, 2020 5.0 Excellent! \[SENSITIVE CONTENT HIDDEN\] has been hands on from the beginning & has gone above and beyond what was expected. I have worked in the fitness industry for over 15 years & used countless systems but so far, I have had the best overall experience with GymFlow. 100% recommended. Pros Simplicity! It's so easy to use which makes life so much easier. Staff can be trained to use the software within an hour. Cons There are features that are missing (but this is due to the early stage of release). Everything that I think is needed is already in the pipeline. Switched from [ClubWise](https://www.capterra.com/p/110989/ClubWise/) Over complicated, prone to bugs & poor service. Review Source Response from Gym Flow December 23, 2020 Thanks for the great feedback Dan, looking forward to working with you more to make Gym Sutton a massive success! Kate L. Advertising Accounts Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easy to use!" January 7, 2021 5.0 Pros Easy to use, very intuitive software! Love the reporting feature Cons Nothing I don't like about it - great integrated platform Review Source Talk to a Capterra advisor for free and get results within 15 minutes.