# RetailSTAR Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about RetailSTAR Software - reviews, pricing plans, popular comparisons to other Retail POS System products and more.

Source: https://www.capterra.com/p/212090/RetailSTARx

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# 

 RetailSTAR Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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How Capterra ensures transparency

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

RetailSTAR

## What is RetailSTAR?

Simple end-to-end inventory control, POS and commerce solution for traditional as well as Internet retail businesses.

## What is RetailSTAR used for?

[Retail POS System](https://www.capterra.com/retail-pos-system-software/)

Top alternative

Featured

Overall rating

Based on 49 user reviews

Reviews sentiment

Positive

67%

Neutral

12%

Negative

20%

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for RetailSTAR?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.camcommerce.com&name=RetailSTAR)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### RetailSTAR

3.6 (49)

VS.

[4.2 (1,300)](https://www.capterra.com/p/135618/Odoo/reviews/)

Starting Price

Contact vendor

Starting Price

$31.1

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.6 (49)

Ease Of Use

4.0 (1,288)

Value For Money

3.4 (23)

Value For Money

4.1 (1,164)

Customer Service

3.8 (48)

Customer Service

3.9 (1,153)

## RetailSTAR alternatives

[4.2 (2,007)](https://www.capterra.com/p/135757/NetSuite/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[4.4 (243)](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[Fishbowl](https://www.capterra.com/p/123794/Fishbowl/)

[4.2 (1,110)](https://www.capterra.com/p/123794/Fishbowl/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

84%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/123794/Fishbowl/)

Highest Rated

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

[4.6 (3,027)](https://www.capterra.com/p/275802/Square-Point-of-Sale/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Inventory Management

Track and manage inventory levels to maintain proper supply

Inventory Tracking

Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items

Loyalty Program

Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases

Order Management

Manage and track customer orders for goods, investments, or any other purchases

Retail Management

Manage sales in retail stores

Touch Screen

Interactivity between software and users by touching areas on the screen of display devices

RetailSTAR 6 features

Track and manage inventory levels to maintain proper supply

Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items

Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases

Manage and track customer orders for goods, investments, or any other purchases

Manage sales in retail stores

Interactivity between software and users by touching areas on the screen of display devices

Get Advice

We can help you find the software with the features you need.

Features

3.6 (44)

3.6

Based on 44 reviews

## Pricing

Value for money

3.4 (23)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

3.4 (23)

3.4

Based on 23 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.8 (48)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.8 (48)

3.8

Based on 48 reviews

## User reviews

Overall rating

3.6

Based on 49 reviews

Filter by rating

5(15)

4(15)

3(8)

2(3)

1(8)

Mentioned topic

Sorted by most recent

JG

jacob g.

IT

Retail

### "very helpful and knowledgeable "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 11, 2018

They were willing to help at the last minute which was a big deal to us.

Pros

The support staff is knowledgeable and quick to help or research an issue. The top tier support team knows the ins and outs of this system.

Cons

There are some proprietary components not accessible to the common user. This is normal and meant as a precautionary mechanism to protect the software from mistakes.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

October 23, 2019

Thanks for the review, Jacob. We value our partnership!

SW

Susan W.

Controller

Retail

### "1-2 Years"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

July 27, 2018

Our employees HATE this program. DO NOT BUY!!!

Pros

I have nothing positive to say about this program. We are not happy with our purchase of this software.

Cons

System crashes when interfacing with QuickBooks, NOT user friendly, Horrible training (sink or swim on your live day), customer support not good, Special Orders are difficult, Estimates or Quotes can not be turned into orders, Every week I have to make a AJE in QuickBooks to balance Inventory and A/R to Retail Star. Had to pay for a "custom" statement to be designed. I was not able to send out statements for 4 months after "live day".

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

October 23, 2019

We are sorry to hear that you have had this experience with our RetailSTAR platform. We are eager to assist and encourage you to please call into our support team as soon as possible.

AW

Anna W.

Owner

Apparel & Fashion

### "Retail Star does not meet expectations"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

April 4, 2018

As I invested a lot of money in this system, I am trying to make it work. I asked to renew my help desk support this year and was asked to take down my negative comments before they would renew my help desk support. I found this company to be very shady and not forthcoming with a lot of the hidden fees or features of the product. I highly recommend going with anyone other than this company

Pros

The reporting is great - easy to use and there are a lot of different reports to help manage inventory.

Cons

Customer service is non-existent. I couldn't even get an answer from their team on day of install. They promised me lots of features and benefits, that I found out were 'in the works' once I purchased the system. They sold me 3 'new' computers, which I later found out were over 5 years old and had to be replaced within a year. The system seems to have been built by a lot of different developers and it is not consistent throughout. It is counter-intuitive and difficult to manage. It also freezes often and is incredibly slow.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NM

Nancy M.

Sec./Treas./Office Manager

Retail

### "RetailStar"

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

3.0

3.0

Likelihood to Recommend

5/10

April 18, 2017

We are pretty new to the Retail star so I am not sure if you can take what I will say about this program to heart. I feel like we were trained on the basics and still are trying to learn the program. We haven't been trained in some areas and not even sure if we are ready to be trained there even though it may make things a little easier. When I have called support which has been maybe twice (myself) at least once I was asked weren't you trained on this? Which I told him I probably was but not sure and if I was I haven't used it so I don't remember it. I am not trying to complain about the trainers. It's just different training over the phone than in person. I just think the training should be longer and not cost extra and we need some sort of manual to reference back to. This would make it easier and I wouldn't feel like I am going to a thousand places just trying to find how to do something. I am sure this is an awesome program it you know how to use it properly.

Pros

That i can scan an item to sell

Cons

More than you want to know at this point. If we knew how to use it correctly I wouldn't feel this way.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BB

Brittany B.

### "Then Marketplace"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

0/10

April 17, 2017

We have been using Retail Star since we opened our doors 9 years ago. The software is very user friendly and transitioning to updated software has always gone smoothly.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DJ

David J.

Buyer and IT cordinator

Retail

### "Retail Star Review 4-17-17"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

April 17, 2017

Overall we like Retail Star as our POS software provider. Like any software it has it's good and bad but overall it functions for our needs perfectly. Customer service is very easy to reach and seems to answer all our questions and if the cannot resolve it right then they find the solution and call back. Overall I would recommend this software for any business as it is easy to follow functions well in a retail environment. .

Pros

It ease of use.

Cons

Some areas of the software seem to be setup for a clothing retail store.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

GB

Geoff B.

### "Retail Star Evaluation"

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

2.0

2.0

Likelihood to Recommend

2/10

April 13, 2017

15 years with the software and still a bit of a nightmare, lots of issues, support only moderately helpful (we've trained them). None of these systems seem to work all that well. We've sunk a small fortune into CAM over the years. Went to Quickbooks since their accounting was so weak and the bridge was a challenge. Stopped using iStar many years ago due to lack of features. Maybe Retail Pro is a worthwhile alternative, not sure. Retail Star is very frustrating and costly for us. We had to run a lot of reports outside of the system just using raw data.

Pros

Very little.

Cons

Much of it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SL

Steven L.

Office Manager

Retail

### "Retail Star User"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

April 13, 2017

I would have given them higher marks if our company could use any Credit Card processor integrated into the Retail Star Point of Sale System.

Pros

Ability to track sales.

Cons

Can't use any Credit Card Processor has to be their Credit Card Processor if you want it integrated with Retail Star.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NB

Nancy B.

owner

Retail

### "Not a STAR to our store"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

April 12, 2017

This company and software failed us and nearly ended a successful 14-year business but only due to our loyal customers were we able to stay in business and have committed to finding other software and support as soon a possible. Even when confronted with the problem the company acknowledged they were wrong but refuse to make good on the contract.

Pros

nothing

Cons

everything

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 5, 2017

Hi Nancy, CAM Commerce has been in business for over 30 years, successfully offering thousands of retailers a one source solution to their retailing software needs. We offer a variety of valued added services and features, including but not limited to E-Commerce, frequent buyer, gift cards, retail forecasting, accounting solutions, datamining, and vendor catalog imports.  We take pride in our partnerships with our retailers as such we offer real time technical support with over 90% of all inbound calls answered within three minutes. In addition we offer monthly training webinars as well as training customized to the retailer¿s needs. It is disappointing that a problem was not resolved to your satisfaction. We would love the opportunity to work through any remaining concerns, turning your experience with us around.  

AS

Anne S.

Owner

Medical Devices

### "Very small specialty retailer, longtime user"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 11, 2017

This is an easy to use system for my small one person store. I don't need or use the fancy bells and whistles; basically, just the POS, inventory and customer database, which works great for me. I upgraded from the free Retail ICE program years ago. The customer support was great helping with the upgrade and the monthly fee (no, not free anymore) is reasonable.

Pros

easy, great customer database

Cons

too much...I only need a fraction of what's available (and I wish it were still free and basic!)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/212090/RetailSTARx/reviews/)

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Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)