# Cisco Jabber Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Cisco Jabber Software - reviews, pricing plans, popular comparisons to other Collaboration products and more. Source: https://www.capterra.com/p/212050/Cisco-Jabber --- # Cisco Jabber Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Cisco Jabber ## What is Cisco Jabber? Web conferencing tool that helps businesses with instant messaging, voice & video calls, voice messaging, desktop sharing, conferencing. Designed for midsize to large businesses in consulting, finance, healthcare, and other industries, it is a web conferencing tool that provides team messaging, remote collaboration, and more. ## What is Cisco Jabber used for? [Collaboration](https://www.capterra.com/collaboration-software/)[Video Conferencing](https://www.capterra.com/video-conferencing-software/)[Web Conferencing](https://www.capterra.com/web-conferencing-software/) Overall rating Based on 1,332 user reviews Reviews sentiment Positive 86% Neutral 11% Negative 3% Pros & cons Intuitive user experience Efficient team collaboration tools Lagging performance and slow response Persistent login and credential problems Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Cisco Jabber?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.cisco.com&name=Cisco Jabber) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Cisco Jabber 4.3 (1,332) VS. [4.7 (24,036)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price Contact vendor Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (1,332) Ease Of Use 4.6 (10,908) Value For Money 4.2 (755) Value For Money 4.5 (6,658) Customer Service 4.2 (755) Customer Service 4.4 (6,409) ## Cisco Jabber alternatives [4.6 (14,521)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month [4.5 (13,544)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (10,931)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,471)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [View all alternatives](https://www.capterra.com/p/212050/Cisco-Jabber/alternatives/) ## Who uses Cisco Jabber? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive user experience 95% positive reviews out of 132 Most reviewers find ease of use important, noting straightforward navigation and minimal learning curve for daily tasks. Lagging performance and slow response 78% negative reviews out of 73 Most reviewers indicate performance and speed problems, including sluggish file transfers, slow startup, and resource drain. Jamie C Salesforce Developer + Admin, 11 - 50 employees. "It can run a bit sluggish, requiring a connection reset or cache clearing. " Efficient team collaboration tools 96% positive reviews out of 128 Most reviewers describe colleague communication as fast, convenient, and effective for instant messaging and sharing. Persistent login and credential problems 73% negative reviews out of 70 Most users comment on login issues, frequent credential errors, long authentication times, and repeated logouts. kuldip M IT manager, 10,001+ employees. "Some time its bit clunky with login and experience with feature" Seamless remote workforce connectivity 98% positive reviews out of 53 Reviewers feel remote work is supported by reliable office line access, secure calls, and easy setup. Frequent instability and crashes 90% negative reviews out of 61 Most users report crash and restart issues, causing lost messages, missed calls, and repeated troubleshooting. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 4.1 (173) 48.55% of 173 reviewers that rated this feature as important or highly important With mobile access, you can use Jabber on your phone as an extension of your desk device. Reviewers indicate it’s helpful for remote work, staying connected anywhere, and accessing messages on iOS and Android, though some report occasional crashes. Screen Sharing 4.1 (167) 52.69% of 167 reviewers that rated this feature as important or highly important You can share your screen easily for presentations, training, and troubleshooting. Reviewers appreciate its usefulness for collaboration and onboarding, but some say quality is lower than other tools and prefer Zoom or Teams for screen sharing. Video Conferencing 4.1 (162) 50.00% of 162 reviewers that rated this feature as important or highly important It helps you hold interactive meetings with real-time video and audio. Users think video conferencing is valuable for remote work and team meetings, praising clarity and connectivity, but some prefer Teams or Zoom for larger groups or advanced capabilities. Chat/Messaging 4.3 (108) 61.11% of 108 reviewers that rated this feature as important or highly important Jabber gives you intuitive chat and messaging for quick, real-time communication. Some reviewers find it easy for internal collaboration and file sharing, while others mention glitches, delays, and prefer other platforms for messaging. Two Way Audio & Video 4.4 (101) 60.40% of 101 reviewers that rated this feature as important or highly important Cisco Jabber offers seamless two-way audio and video, helping you communicate more personally and effectively. Reviewers appreciate the clear call quality, easy setup, and improved collaboration, though some mention audio can sound mono with default codecs. Real-Time Chat 4.4 (87) 64.37% of 87 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Cisco Jabber 24 features Application programming interface that allows for integration with other systems/databases Record the audio of phone conversations for quality assurance purposes Jabber gives you intuitive chat and messaging for quick, real-time communication. Some reviewers find it easy for internal collaboration and file sharing, while others mention glitches, delays, and prefer other platforms for messaging. Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Participants can alert the host if they have a question when they are muted Schedule and manage the logistics of activities and other gatherings Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Ability to chat online in real time Manage the process of planning and scheduling meetings, including agenda creation With mobile access, you can use Jabber on your phone as an extension of your desk device. Reviewers indicate it’s helpful for remote work, staying connected anywhere, and accessing messages on iOS and Android, though some report occasional crashes. Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Share and present designs Engage in direct, instant messaging with customers, users, etc. Notifications that are delivered to users as soon as an event occurs Record live video calls to play later Plan availability and assign specific time slots for tasks and resources You can share your screen easily for presentations, training, and troubleshooting. Reviewers appreciate its usefulness for collaboration and onboarding, but some say quality is lower than other tools and prefer Zoom or Teams for screen sharing. Cisco Jabber offers seamless two-way audio and video, helping you communicate more personally and effectively. Reviewers appreciate the clear call quality, easy setup, and improved collaboration, though some mention audio can sound mono with default codecs. Presenter can see and hear participants and vice versa Record and playback video calls It helps you hold interactive meetings with real-time video and audio. Users think video conferencing is valuable for remote work and team meetings, praising clarity and connectivity, but some prefer Teams or Zoom for larger groups or advanced capabilities. Allows users to view videos without downloading media files Get Advice We can help you find the software with the features you need. Features 4.1 (1,332) 4.1 Based on 1,332 reviews ## Pricing Value for money 4.2 (755) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.2 (755) 4.2 Based on 755 reviews ## Integrations [ Webex Suite](https://www.capterra.com/p/237272/Webex/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (755) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (755) 4.2 Based on 755 reviews ## User reviews Overall rating 4.3 Based on 1,332 reviews Filter by rating 5(629) 4(519) 3(149) 2(28) 1(7) Mentioned topic Sorted by most recent NG Nathan G. Member Service Advocate Insurance ### "Cisco Jabber Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 25, 2026 Overall, Cisco Jabber has been a solid product in my line of work, and has been a constant and stable piece of equipment. Pros The streamlined interface and simplicity of the product make Cisco Jabber an easy solution to customer service phone calls. Cons There are some connectivity issues with using Cisco Jabber. However, these can be attributed to internet issues on the user end. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Samantha E. Agent Insurance ### "Acceptable tool for communicating " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 31, 2025 Overall the experience with jabber was acceptable and it allowed us to communicate with others across the company Pros It did it’s job when it came to being able to chat with teammates and communicate with others in the enterprise Cons The fact that there wasn’t alot of opportunity to add other productivity or communication applications Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Michele R. Solution Architect Information Technology and Services ### "Jabber una soluzione professionale" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 10, 2025 La mia esperienza complessiva con Cisco Jabber è molto buona. È una piattaforma affidabile per la comunicazione aziendale, che integra chat, chiamate e videoconferenze in modo semplice e stabile. Ha migliorato la collaborazione quotidiana nel team. Pros Mi piace la semplicità con cui posso comunicare con i colleghi tramite chat, chiamate e videoconferenze in un’unica piattaforma. L’interfaccia è intuitiva e rende il lavoro quotidiano più fluido. Cons A volte l’applicazione può risultare un po’ pesante e rallentare l’avvio, soprattutto su computer meno recenti. Nulla di grave, ma potrebbe essere ottimizzata meglio. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Funzionalità voce limitate, con pessima qualità Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GH Georgina H. Analyst Computer Software ### "Cisco Jabber" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 1, 2025 Its an amazing application and a must for companies. Cisco applications in general are great. Our company has been using it for years Pros Its amazing all its functionality is amazing being able to track, record and review callers. Amazing in a call environment. Cons Havebeen using it everyday for 2 years andnot once had an issue. Its also easy to setup. There costumer service is proffesional Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JJ Joshua J. Account Executive Information Technology and Services ### "Win with Jabber" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 4, 2025 Pros I like how intutive and easy to use it is! Coming into work everyday and booting up Jabber is as simple as opening up my Email. Cons Sometimes there are latency/communication issues between Jabber and Finnesse, leading to calls not being recorded. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RI Riana I. Account Manager Entertainment ### "Cisco Jabber is a great app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 11, 2025 I loved using Cisco jabber. We have recently switched over and don’t find it as easy as jabber. I liked that it was an app and you could use other web services while speaking on the phone Pros Cisco jabber makes it very easy to use as a phone with clients without using a personal number. I like that there is an app as well and call log Cons I don’t have anything negative to say about Cisco Jabber. It worked well. I would like to hear voicemails in the app rather than email notification Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NW Nathaniel W. Account Executive Information Technology and Services ### "Jabber review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 May 4, 2025 Pros Makes it easy to connect and make internal calls and external calls. Cons Can be finicky and disconnect from finesse dropping my calls. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NB Nivesh B. Network Administrator Information Technology and Services ### "My Jabber-25" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 3, 2025 Offers a unified communications platform with pros like ease of use, call management features & integration with other Cisco products. Pros ☆Jabber integrates well with other Cisco products, such as phones, and provides features like caller ID and search for numbers. ☆Jabber is available on both PCs and mobile devices, allowing for continuous communication even when away from the office. Cons Some users have experienced delays between phone calls and application updates. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ET Emilee T. Billing Support Environmental Services ### "Cisco Jabber Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 30, 2025 Positive, it has many features in one program which increases overall efficiency. Pros I liked the instant messaging feature for quick communication. Cons Desk top sharing feature would sometimes be glitchy during meetings. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Maxime B. System Administrator Machinery ### "Simple and convenient tool for remote communication" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 March 13, 2025 We mainly use Cisco Jabber as a standalone remote communication tool. It is simple to use and has a lot of configuration settings. It allows you to easily intercept calls or transfer incoming calls to another phone number. Pros Cisco Jabber is simple yet has a lot of features like Microsoft Office integration. Cons Sometimes the settings don't work anymore like Office add-in or the device for microphone/speaker changes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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