# Page 3 | Access PeopleHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Access PeopleHR the right Human Resources solution for you? Explore 576 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/211952/Access-People-HR-Software/reviews --- Access PeopleHR 4.3 (576) [View alternatives](https://www.capterra.com/p/211952/Access-People-HR-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 8th, 2026 # Page 3 - Reviews of Access PeopleHR ## Showing most helpful reviews Showing 51-75 of 576 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RS Rosie S. HR assistant Airlines/Aviation Used the software for: 2+ years ### "User friendly with AI features to make life a bit easier" February 25, 2026 4.0 Love the software and app. I am always trying to find out its capabilities. Reports are easy to run and are useful Pros Easy to use and maneuver around the software. Love the new Co pilot feature to assist with tasks and the app on my phone makes booking holiday and other tasks easier to access Cons A lot of bugs and issues sometimes that aren't the easiest to fix. The technicians need to sometimes just give you a call to get it fixed Alternatives considered [Breathe](https://www.capterra.com/p/126547/BreatheHr/) Reason for choosing Access PeopleHR Seemed like the best price-wise and user friendly Switched from [Sage HR](https://www.capterra.com/p/128705/SageHR/) outdated software didn't have a lot of capabilities Review Source Response from The Access Group February 26, 2026 Thanks for your feedback, Rosie. It’s great to hear you’re enjoying the AI Co-pilot feature and mobile app, and that reporting is helping you make the most of the system’s capabilities. We’re sorry to hear you’ve experienced bugs and that resolution hasn’t always felt straightforward. Your comments around quicker technician contact are really valuable as we continue improving support responsiveness and issue resolution. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ KS Kyla S. Office Manager Research Used the software for: 2+ years ### "Expected more" February 25, 2026 3.0 Not very good. They are really good at selling but the aftercare is awful. We were sold the platform through our HR provider but they have even pulled away from People HR now and are no longer recommending it Pros People HR was sold to us as this wonderful system which can do everything we needed it to do but it is quite clunky and not the easiest of systems to use. Cons It looks quite dated, it sometimes can't do simple tasks, some functions are quite complicated. You have also taken away the option to raise support tickets which is the easiest way to get a problem sorted. Review Source Response from The Access Group February 26, 2026 Thanks for your honest feedback, Kyla. We’re really sorry to hear that your experience hasn’t met expectations, particularly around usability, platform feel and the support process. We understand how frustrating it can be when a system doesn’t feel as seamless as it was presented. Your comments around functionality, system design and the change to support ticketing are genuinely valuable. Feedback like this is taken seriously and helps inform both product improvements and the overall customer experience. We appreciate you taking the time to share such detailed thoughts. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ LB Lizzie B. Head of Corporate Services Hospital & Health Care Used the software for: 2+ years ### "Easy to use, process efficiency " February 25, 2026 5.0 Really positive experience and it has streamlined our processes internally and made people management much easier. Pros The ease of having everything managed in one system, it is easy for employees to use and it is also a great time and money saving for the business. Cons The system could do with an update to make it a bit more modern and appealing to look at, I think this would make more users use it more. Alternatives considered [HiBob](https://www.capterra.com/p/156106/Hibob/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[BrightHR](https://www.capterra.com/p/151525/BrightHR/) Reason for choosing Access PeopleHR The most versatile system and had everything under one roof Review Source Response from The Access Group February 27, 2026 Thanks for your feedback, Lizzie. It’s great to hear PeopleHR is delivering real process efficiencies and helping you manage everything in one place. Saving time and money while keeping employee use simple is exactly what the platform aims to support. We appreciate your comments around modernising the interface. User experience and visual appeal are important factors in driving engagement, and feedback like this helps guide ongoing improvements. It’s fantastic to hear the system has streamlined your internal processes and made people management easier. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ CG Camilla G. Head of HR Primary/Secondary Education Used the software for: 1-2 years ### "Good first year with PeopleHR" February 25, 2026 4.0 Good, there is lots of contact points to get support for both technical issues and contract queries. Pros Setting up logbooks to collate data in the way you want is great, and using ripples to automate processes is a great way to save time for our busy HR team. The mobile app is helping staff access their data, book holidays and submit timesheets easily. Cons Getting the right access to data for the right people isn't quite there but it's a complicated thing to get right. Logbook set up could be improved, with further customisation options and the ability to print to pdf the data in logbooks as we do use them as electronic forms Alternatives considered [iTrent](https://www.capterra.com/p/69009/iTrent/) Reason for choosing Access PeopleHR Best fit with what we wanted, on price and functionality Review Source Response from The Access Group February 26, 2026 Thanks for your feedback, Camilla. It’s great to hear that logbooks and Ripples are helping your team automate processes and save time, and that the mobile app is supporting staff with easy access to holidays and timesheets. We appreciate your comments around data access permissions and logbook customisation. We understand how important it is to balance the right level of visibility with flexibility, especially in larger education settings. Your feedback on PDF export functionality is particularly helpful. It’s also good to know you’ve found support accessible when needed. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ MW Mark W. Business Analyst Medical Devices Used the software for: 1-2 years ### "Business Analyst" February 25, 2026 4.0 Generally good. some issues with mobile app displaying secure info to all users but resolved by support Pros Ease of Use : very easy to navigate and add remove permissions Looks good. easy to present information Cons Ripples : set up process is quite elongated to create report create ripple and link would be good if this could be combined Switched from [TensorFlow](https://www.capterra.com/p/170397/TensorFlow/) Tensor HR but not listed Unsupported software needed an alternative Review Source Response from The Access Group February 26, 2026 Thanks for your feedback, Mark. It’s great to hear you’re finding PeopleHR easy to navigate, visually clear and straightforward when managing permissions and presenting information. We appreciate your comments around the Ripple setup process. Combining report creation and Ripple configuration into a more streamlined flow is helpful insight, and feedback like this supports ongoing improvements to workflow automation. We’re also pleased to hear the mobile app issue was resolved by support, and we take data visibility and security concerns very seriously. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ LD Leo D. Software test engineer Marketing and Advertising Used the software for: 2+ years ### "From Spreadsheet Chaos to (Mostly) Order: My Love-Hate Affair with Access PeopleHR" December 2, 2025 5.0 Overall, my experience with Access PeopleHR has been like upgrading from a chaotic garage full of papers to a slightly less chaotic, but way smarter, digital HQ. It keeps employee data, leave requests, and documents in one place, saves time, and reduces mistakes — all while occasionally reminding you that technology has its own sense of humor. In short: mostly smooth sailing, with just enough quirks to keep HR interesting Pros Pros? Oh, where do I start! I loved that Access PeopleHR finally let me stop juggling a thousand spreadsheets and sticky notes. It’s like having a personal assistant who never takes coffee breaks, never loses a file, and actually remembers everyone’s holiday requests — basically the dream HR sidekick we didn’t know we needed. Cons Cons? Oh, the joy! I loved that Access PeopleHR occasionally reminds you it’s still a computer — like when it insists on doing things its way, or when reports mysteriously refuse to export unless you perform some secret HR ritual. Keeps you humble, really. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Found people HR much more easier to handle Review Source Response from The Access Group December 8, 2025 Thanks for the brilliant review, Leo - we’re glad PeopleHR has helped move you beyond spreadsheet chaos. Your points on export quirks and workflow consistency are really helpful and feed into our ongoing UX improvements. You can follow updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ JW John W. Head of Technology and People Wholesale Used the software for: 2+ years ### "Powerful SME HR solution" December 17, 2025 5.0 Overall the feedback from HR professionals managing it and, more importantly, the end users has been very good. The vast range of features can be overwhelming for a small team to begin with but with a little patience it is possible to manage a good sized company with only a couple of administrators. Pros I like the ease of implementation and ongoing use for HR professionals along with the incredibly broad range of features included. Now that the product has been fully onboarded to the Access group i've found the support has improved along with the ability to be actively involved in creating feature requests for the developers. Cons Initially, the app-based experience for the users was very mixed with frequent failures and the login experience during the transition to Access was also a little flaky. Thankfully, all of these issues are now resolved Switched from [Access TeamSeer](https://www.capterra.com/p/250173/TeamSeer/) Moving to a single interface instead of multiple logins. Review Source Response from The Access Group December 18, 2025 Thanks for your feedback, John. It’s great to hear PeopleHR’s implementation, breadth of features and improved support are working well for both HR teams and end users. We appreciate your reflections on the app experience and ongoing involvement in feature development. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ HG Helen G. Head of People Facilities Services Used the software for: 2+ years ### "Access PeopleHR Review" December 17, 2025 4.0 PeopleHR has enabled us to scale our business from small to medium sized effectively. The introduction of additional features have continued to keep the system relevant to our needsdespite implementation issues. Pros Easy to use and modify to requirements. Simple admin and employeer interfaces. App makes is usable for quick access by remote/mobile employees. Ability to create report queries on all elements of employee information. New support messaing function helpful when working with a representative. Cons New features often rolled out containing technical issues leading to limited usability. AI support feature can struggle to find relevant solutions or information. People Analytics limited to absence and turnover metrics. Alternatives considered [HiBob](https://www.capterra.com/p/156106/Hibob/)[Ciphr](https://www.capterra.com/p/147124/CIPHR/) Reason for choosing Access PeopleHR Price and functionality - limited requirements at time Review Source Response from The Access Group December 18, 2025 Thanks for your feedback, Helen. It’s great to hear PeopleHR’s flexibility, reporting and mobile access have supported your growth. We appreciate your comments on feature stability, AI support and analytics depth, which are shaping our rollout and roadmap priorities. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ LW Lucy W. People Co-ordinator Non-Profit Organization Management Used the software for: 2+ years ### "Solid platform with some tweaks needed." December 17, 2025 4.0 Its mostly a good database platform which takes care of information securely for staff across the UK and internationally. We had some issues with the link up to payroll but these have now been mostly addressed. Pros It is user friendly and almost all parts of the employee lifecycle are covered. We have been able to use it for about 5 years now and our experience has improved over time. Cons Sometimes it can take a while to get issues addressed and the customer support is not always as responsive as it was initially but they seem to have improved this in the past 12 months. Alternatives considered [HiBob](https://www.capterra.com/p/156106/Hibob/) Reason for choosing Access PeopleHR The availability of training and to add payroll. Switched from [InhouseDelivery](https://www.capterra.com/p/10013527/InhouseDelivery/) PS Financials was not user friendly at all. Review Source Response from The Access Group December 18, 2025 Thanks for your feedback, Lucy. It’s great to hear PeopleHR covers the employee lifecycle well and has continued to improve over time. We appreciate your comments on support responsiveness and payroll integration, and it’s encouraging to hear recent progress. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ DG Denise G. HR Manager Consumer Goods Used the software for: 1-2 years ### "Average HR system" February 25, 2026 3.0 Been forced to tie in to another contract due to change from e services to "upgraded system" 10 weeks notice for us to consider the new product, get comparison quotes from other suppliers was not enough time for us given the resources of our company. Will consider not renewing at next available opportunity. Pros Could access support fairly quickly when telephone contact was available ( this facility no longer exists) Cons Reports/Queries - Excel based, very clumsy navigation, massvie amont of manual manipulation to get reports required Review Source Response from The Access Group February 26, 2026 Thanks for your feedback, Denise. We’re sorry to hear your experience hasn’t met expectations. We understand how frustrating reporting limitations and manual data manipulation can be, especially when you need quick, flexible insights. We also appreciate your comments regarding support access and contract changes. We know transition timelines and communication are important when reviewing systems, particularly with limited internal resources. Your feedback is taken seriously and helps inform improvements across reporting, navigation and service experience. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ SM Sophie M. HR Partner Financial Services Used the software for: Less than 6 months ### "Access makes HR life much easier" December 1, 2025 4.0 I use Access PeopleHR for managing employees, holidays, and performance. It provides seamless integration with payroll and LMS, making processes easier. However, the interface could improve to match competitors like Hibob. We switched from Workday due to headcount reduction. Setup was easy with available training sessions. I would rate it a 7 out of 10 for recommendation. Pros I really appreciate how Access PeopleHR makes managing employees, holidays, performance, and other relevant personnel details more seamless, which truly enhances the user experience by streamlining HR processes. I am impressed by its ability to connect with other Access products, such as payroll and the Learning Management System (LMS), which greatly simplifies the task of adding employees to different platforms, ensuring they are readily available when needed. This integration also makes assigning learning through the LMS platform straightforward and efficient, contributing significantly to a more cohesive and easy-to-manage HR infrastructure. Additionally, the setup process was fairly easy, and I benefited from the training sessions provided, which facilitated a smooth transition and quick adoption of the software. Cons I find the interface of Access PeopleHR could be improved to match the standards of other HR competitors like HiBob. Alternatives considered [HiBob](https://www.capterra.com/p/156106/Hibob/) Reason for choosing Access PeopleHR The pricing is the main reason we chose Access. Switched from [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reduction in headcount meaning that we required a new HR system to match. Review Source Response from The Access Group December 2, 2025 Thanks for the detailed feedback, Sophie. Great to hear the integrations with payroll and LMS are supporting your HR processes and onboarding. Your point on the interface is really helpful and aligns with our ongoing UX modernisation work. You can follow updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ JJ Julie J. People Partner Consumer Services Used the software for: 2+ years ### "PeopleHR: Evolving Fast, But Becoming Pricey" November 11, 2025 4.0 Overall, Access PeopleHR is a capable system, great to see all the positive improvements being made, but cost and support considerations may impact its suitability for smaller organisations. Pros We've been using PeopleHR for some time now and it's encouraging to see the considerable improvements being made to the system. The enhancements are clearly aimed at improving functionality and user experience, which is great to see. Cons These upgrades have come with a noticeable increase in cost. As a small to medium-sized enterprise, affordability is a key factor for us, and unfortunately, the pricing may soon put the platform out of reach. While we appreciate the value of innovation, we hope PeopleHR will consider more flexible pricing options to support SMEs who still want access to a robust HR solution without compromising their budgets. Support has historically been a weak point, but I’ve seen encouraging signs of improvement in this area recently, which makes a real difference in day-to-day use. Alternatives considered [Ciphr](https://www.capterra.com/p/147124/CIPHR/) Reason for choosing Access PeopleHR System was a lot more user friendly and easy to navigate compared to others on the market at the time. Great for an organisation that was implementing a first time HR System. Also pricing Structure, and Monthly contract Review Source Response from The Access Group November 27, 2025 Thanks for your detailed feedback, Julie. We’re glad the recent improvements and UX updates are adding value. We hear your concerns on pricing and support, both remain priorities in our SME strategy, and your input is influencing future flexibility. You can follow ongoing updates via our Access PeopleHR roadmap hub. Please see our Access PeopleHR roadmap here: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ DH Danielle H. HR Advisor Automotive Used the software for: 6-12 months ### "Seamless time efficiencies for all" February 25, 2026 4.0 Seamless database and comms platform for employees, driving time efficiencies across the business. The reports have been especially useful, with incredible flexibility in making the system work best for us. Reports take seconds to run, compared to painful minutes with our last system. Pros It's functionality and ability to have everything in one place. Also, the time efficiencies within the system, moving to electronic signatures, filed in relevant places, saving employees and managers time. It has enabled us to engage our employees with a modern platform that keeps them informed of their details and has improved communication across the business. A great level of flexibility and ease of pulling reports. Cons Time management is not as functional as we would like, with our complex rotas, however I recognise that PeopleHR is not a time management system. We have made it work for us. Review Source Response from The Access Group February 26, 2026 Thanks for your feedback, Danielle. It’s great to hear PeopleHR is delivering real time efficiencies across your business, particularly with electronic signatures, centralised documentation and improved employee engagement. We’re pleased the reporting flexibility and speed are making such a difference compared to your previous system. We appreciate your comments around complex rota management. While PeopleHR isn’t a dedicated time management system, it’s helpful to understand where additional functionality could better support businesses with more intricate scheduling needs. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ TM Tom M. Director Mechanical or Industrial Engineering Used the software for: 2+ years ### "3P Innovation" February 25, 2026 4.0 Overall peopleHR works very well for us, recent improvements to documentation management have made compliance much easier to stay on top of, and searching information. Approval processes for things other than leave is still clunky. Pros Flexibility in logbook design and approval, ability to work with complex working hours patterns and leave approval from email. We have also been able to integrate into payroll and expenses management saving lots of duplication. Cons approvals for anything other than leave are clunky, as there is no link in email to take you to the record, and when navigating manually, the default drops onto leave approvals. Alternatives considered [Sage HR](https://www.capterra.com/p/128705/SageHR/)[Breathe](https://www.capterra.com/p/126547/BreatheHr/) Reason for choosing Access PeopleHR ability to cope with our working horus and shift pattern policies Review Source Response from The Access Group February 26, 2026 Thanks for your feedback, Tom. It’s great to hear PeopleHR is supporting your complex working patterns, logbook approvals and payroll integration, helping reduce duplication and strengthen compliance. We appreciate your comments around non-leave approval workflows and navigation from email. Feedback like this is valuable as we continue improving approval journeys and user flow across the platform. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ HG Helen G. People Manager Hospital & Health Care Used the software for: 2+ years ### "PeopleHR pros and cons" February 25, 2026 4.0 We use the basic functionality for booking leave, sick, personal details etc. There are some things that are frustrating but the basic use is good. Pros User friendly layout, ability to access on an app. Some help guides are very helpful. AI bot is ok. Cons Do 'reset password' function, queries are super confusing to set up (not intuitive at all), as HR Manager & Admin on PeopleHR I do not get automatic notification if someone is marked as sick, even though I'm supposed to go in a mark that I've been notified? Review Source Response from The Access Group February 26, 2026 Thanks for your feedback, Helen. It’s great to hear you’re finding the layout user-friendly and that app access and help guides are supporting your day-to-day use. It’s also good to know the AI bot has been helpful in some situations. We appreciate your comments around password resets, query setup and sickness notifications. As an HR Manager and Admin user, visibility of absence updates is understandably important, and feedback like this helps highlight where notification settings and automation clarity can be improved. Query configuration can also feel complex at first, so your comments on intuitiveness are really valuable. It’s good to hear the core functionality for leave, sickness and personal details is working well, even if there are some frustrations around the edges. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ NH Nina H. HR Manager Retail Used the software for: 2+ years ### "Good product but terrible customer service." January 12, 2026 4.0 I have used PeopleHR for around 10 years. It is very easy for administrators and individuals users to use with limited training. Over the years, it has become increasingly pricey and the customer service has gone downhill. It is very difficult to get hold of anyone and when you do, it's as if they are following a script. Customer satisfation is not a priority. Pros The software is very easy to use and it's a good place to store data. It is also a useful tool for emailing internal comms and documentation. Cons Customer service is appaling. You can never get hold of anyone and even when you do, they do not return your calls and emails. The business puts profit before customer satisfaction. Review Source Response from The Access Group January 13, 2026 Thanks for sharing your honest feedback, Nina. We’re sorry to hear about your experience with customer service, particularly after such long-term use. While it’s good to hear the platform remains easy to use, your comments on support and value are taken seriously and are helping drive improvements. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ EM Emma M. HR Advisor Primary/Secondary Education Used the software for: 6-12 months ### "Easy to use system" March 4, 2026 4.0 Mainly very user friendly. Looking at information or finding information straight forward. Also running reports/queries very useful and easy to do with lots of options. Pros Ease of use. For inputting employee information it's easy to follow, especially the planner section. The support message set up is great. Easy to use and responses usually fix the query and give good clear guidance on how to action something. Cons I can always see the full screen, often the side bar is missing in the new view so I have to go back to the classic view. It would be good to be able to edit the leavers wizard once the person has left as we do exit interviews and sometime need to add that information in. Switched from [IGA Toolkit](https://www.capterra.com/p/209960/IGA-Toolkit/) Old system and didn't have the features needed. Review Source Response from The Access Group March 5, 2026 Thanks for your feedback, Emma. It’s great to hear you’re finding PeopleHR easy to use, particularly when inputting employee information and using the planner. We’re also pleased the support messaging feature has been helpful in providing clear guidance when queries arise. We appreciate your comments regarding the sidebar visibility in the new view and the ability to edit the leavers wizard after an employee has left. Feedback like this is valuable as we continue refining usability and workflow flexibility. It’s encouraging to hear that reporting and information retrieval are straightforward and useful for your day-to-day work. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ . EC Emma C. Business Support Manager Information Technology and Services Used the software for: 1-2 years ### "A good central point with ease of use" February 25, 2026 4.0 It’s pretty straightforward HR platform and the service is good. No major complaints. We’ve recently looked at alternatives and decided to stay with PeopleHR. Pros It’s a good central point for all employee documents. Customer service is pretty good - I usually get a very quick response with any queries. Cons I’d like to be able to delete completed tasks in bulk. I’d like to be able to see more information on the training logbook screen rather than only three columns. I would also really find it useful to have duplicate tabs open. Alternatives considered [Breathe](https://www.capterra.com/p/126547/BreatheHr/) Reason for choosing Access PeopleHR More flexibility on the start of year variances for each employee. Review Source Response from The Access Group February 26, 2026 Thanks for your feedback, Emma. It’s great to hear PeopleHR is working well as a central hub for employee documents and that you’re receiving quick responses from support. We’re also pleased you’ve recently reviewed alternatives and chosen to stay with us. We appreciate your suggestions around bulk task deletion, expanded training logbook visibility and the ability to open duplicate tabs. Practical enhancements like these help improve day-to-day efficiency. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ AJ Abbie J. HR Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "People HR Review " February 25, 2026 4.0 Overall good experience however some of the reporting is a bit difficult to use. Maybe look at an easier way to create and tailor reports to suit the needs of different people. Pros Good value for money. User friendly and easy to use. Its good for employees to boo holidays and its useful that theres an app. Cons The customer service. Sometimes its not very quick and it would be useful to be able to pick up the phone and speak to someone quickly. Review Source Response from The Access Group February 27, 2026 Thanks for your feedback, Abbie. It’s great to hear you’re finding PeopleHR good value for money, user-friendly, and helpful for holiday booking and mobile access. We appreciate your comments around customer service responsiveness and the preference for quicker phone access. Your feedback on making reporting easier to tailor for different users is also valuable as we continue enhancing the analytics experience. Thank you for sharing your balanced experience with us. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ VC Vicki C. HR and Training Manager Staffing and Recruiting Used the software for: 6-12 months ### "Access HR Review" February 25, 2026 3.0 I like the system. however the Ripple was a product I thought would help with tracking training forms etc. It's not quite worked out that way. Pros The Planner and being able to view and track absences more efficiently. The alerts for absences are also useful. Cons Ripple is not easy to use. Setting up and query in one page then a Ripple on another page is clunky and inefficient. Review Source Response from The Access Group February 26, 2026 Thanks for your feedback, Vicki. It’s great to hear the Planner and absence alerts are helping you track and manage absences more efficiently. We’re sorry to hear Ripple hasn’t met expectations and that the setup process has felt clunky. Your comments around usability and workflow efficiency are really valuable as we continue refining automation tools to better support training tracking and notifications. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ TG Trudy G. Director of People and Development Consumer Services Used the software for: 1-2 years ### "Easy to use " February 25, 2026 4.0 Easy to use, good support and value for money. The resources are clear and easy to use when you have a question. Pros The system produces easy to use reports. The ATS is really good. Performance Management is made easy. Cons TOIL can only be recorded in days not hours. This is something that causes an issue currently. It would be fantastic if this were improved. Switched from [BrightHR](https://www.capterra.com/p/151525/BrightHR/) Performance management wasn't available and document signing Review Source Response from The Access Group February 26, 2026 Thanks for your feedback, Trudy. It’s great to hear you’re finding the reports easy to use, the ATS effective and performance management straightforward. We’re also pleased that support and resources are helping when questions arise. We appreciate your comments regarding TOIL being recorded in days rather than hours. We understand how this can create challenges, particularly for organisations needing more granular tracking. Feedback like this is valuable as we continue reviewing absence and time management flexibility. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ LV Laura V. HR Assistant Construction Used the software for: 2+ years ### "User Friendly Database" February 25, 2026 5.0 PeopleHR provides an accurate employee database, which is user friendly at all levels. It provides an accurate employee database, with the ability for employees to manage their own personnel record. Customer support is easy to contact and they are fairly helpful Pros The system is user friendly for both administrators and the end user. The reporting function is extremely helpful when specific employment information is required Cons I am not keen on the new layout, I prefer the older layout, but this is probably just down to user preference. There are elements of the system which are unused and we should explore further Review Source Response from The Access Group February 26, 2026 Thanks for your feedback, Laura. It’s great to hear you’re finding PeopleHR user friendly for both administrators and employees, and that the reporting function is supporting you when specific employment data is needed. We appreciate your comments on the new layout. Preference often comes down to familiarity, and feedback like yours helps us understand how changes are being received. It’s also encouraging to hear you see opportunities to explore more of the system’s functionality. We’re pleased support has been accessible when needed. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ Dave Y. Associate Director of Performance Mental Health Care Used the software for: 2+ years ### "All HR functions in one place" September 23, 2025 5.0 My overall experience has been nothing but positive, and as mentioned, you need to grasp all the elements of this package to fully appreciate how it helps with the HR functions overall. Pros We use a number of products from the Access Group with one of them being PeopleHR, as it manages our HR processes with ease. The level of support provided by Access is second to none - with any query responded to and resolved quickly. This represents great value for money, with very little time spent by the team on understanding bugs and issues, which the team at Access do on our behalf. Having over 400+ employees, this system manages everything from online collaboration, to holiday bookings and accruals and even the performance management processes. Cons There's so much functionality that it takes a long time to fully grasp, but if you dedicate the time to learn, you will eventually reap the benefits. Review Source LC L C. Office Manager Non-Profit Organization Management Used the software for: 2+ years ### "End Users find it easy to use, but frustrating that user feedback does not result in changes" December 1, 2025 3.0 Pros The system is fairly straightforward, making it easy for staff to understand and navigate. Good to have the option of the App for staff Cons A new process was introduced on 1 December 2025, requiring users to raise cases only from within the App. However, this raises concerns about what to do if the system is down. The suggested alternative is to call the provided number, but that number is not valid. Additionally, their website at https://status.peoplehr.com/ claims there are no issues, even though there is a Cloudflare problem affecting access. I have also repeatedly requested, along with many others, that the default view under tasks should show only open tasks. This feedback has been ignored, and I am forced to manually select the option to hide completed tasks every single time. It is frustrating to have to see all my closed tasks from years ago when I only want to focus on what is currently open. There are many many items suggested for improvement on their site but nothing seems to be forthcoming Review Source Response from The Access Group December 2, 2025 Thanks for sharing this detailed feedback. It’s good to hear staff find PeopleHR easy to use, and we appreciate your points on case-raising, outage communication and task views. These issues are already informing our service and UX roadmap. You can follow progress via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ JA Jane A. Senior HR Advisor Civil Engineering Used the software for: 2+ years ### "Easy to use! " October 2, 2025 4.0 Easy to use! Does the job and we have used it effectively for the last 6 years. It serves it's purpose and I like how it links to an ATS system. Pros The system is easy to use and can be used across the business at all different levels. It is easy to request holidays using the mobile app. Cons I think as a business grows, the system is less easy to use as it is quite manual. There is a lot of information that needs entering and could be done incorrectly due to human error. I would like to be able to lock down areas of the system and give more access to specific areas that are included in the 'super admin' access to those that don't need all access. Review Source Response from The Access Group November 27, 2025 Thanks for the review, Jane. It’s great to hear PeopleHR remains easy to use across your business. Your points on manual processes and access controls are really helpful and align with our current UX and permission updates. You can follow progress via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ Similar Products Featured