# NICE Workforce Management Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about NICE Workforce Management Software - reviews, pricing plans, popular comparisons to other Workforce Management products and more.

Source: https://www.capterra.com/p/211852/NICE-Workforce-Management

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# 

 NICE Workforce Management Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

NICE Workforce Management

## What is NICE Workforce Management?

The solution is the leader in Gartners Magic Quadrant for Workforce Engagement Management and has been implemented in thousands of contact centers around the world. Learn more about NICE WFM with machine learning 2.0 for digital channel management. NICE WFMs capacity to quickly transform how planning, hiring, forecasting, scheduling, and intraday management are executed has made it the platform of choice among contact center leaders.

## What is NICE Workforce Management used for?

[Workforce Management](https://www.capterra.com/workforce-management-software/)[Contact Center](https://www.capterra.com/contact-center-software/)

Overall rating

Based on 7 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### NICE Workforce Management

4.9 (7)

VS.

[4.3 (1,820)](https://www.capterra.com/p/86714/WebPay/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.4 (7)

Ease Of Use

4.3 (9,233)

Value For Money

4.7 (7)

Value For Money

4.2 (6,903)

Customer Service

4.3 (6)

Customer Service

4.1 (6,202)

## NICE Workforce Management alternatives

Highest Rated

[4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.6 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.6 (408)](https://www.capterra.com/p/153475/FieldPulse/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.5 (1,729)](https://www.capterra.com/p/66908/Workday-HCM/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/211852/NICE-Workforce-Management/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Employee Scheduling

4.8 (6)

50.00% of 6 reviewers that rated this feature as important or highly important

Assign working shifts or tasks to employees based on their availability

Reporting/Analytics

4.5 (6)

50.00% of 6 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Compliance Tracking

4.8 (4)

25.00% of 4 reviewers that rated this feature as important or highly important

Track and report regulatory data to either internal management or external stakeholders

Employee Management

5.0 (4)

25.00% of 4 reviewers that rated this feature as important or highly important

Track employee schedules, availability, and performance across projects and tasks

Time & Attendance

5.0 (4)

25.00% of 4 reviewers that rated this feature as important or highly important

Track and manage employee's work hours to improve payroll accuracy

Time Off Management

5.0 (4)

25.00% of 4 reviewers that rated this feature as important or highly important

Track and manage employee time-off, vacation, and sick leave requests

NICE Workforce Management 36 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Agents can view and manage all customer requests and interactions.

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage the process of evaluating documents or requests submitted for approval

Automatically create schedules based on business needs or employee availability and qualifications

Create budgets based on historical data and future projections

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Track and report regulatory data to either internal management or external stakeholders

Alter the layout and content of reports

Import and export data to and from software applications

Track employee schedules, availability, and performance across projects and tasks

Assign working shifts or tasks to employees based on their availability

Predict labor requirements based on past and present data/trends

Observe and track the demand, usage, progress or quality of a system, product, or user

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Online portal through which end users can access the system, manage tasks, or obtain information

Managing and trading shift details between employees

Track and manage sick leave time

Track employee skills, competencies, training & qualifications

Set up connections to third-party platforms to improve business processes

Track and manage employee's work hours to improve payroll accuracy

Track and manage employee time-off, vacation, and sick leave requests

Tools that allow employees to request/schedule time off

Track the amount of time spent on a job or task

Request, track, and manage time off requests and vacation time

Utilize third party services to cover unforeseen labor needs

A set of processes to optimize the productivity of its employees

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We can help you find the software with the features you need.

Features

4.9 (7)

4.9

Based on 7 reviews

## Pricing

Value for money

4.7 (7)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.7 (7)

4.7

Based on 7 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.3 (6)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.3 (6)

4.3

Based on 6 reviews

## User reviews

Overall rating

4.9

Based on 7 reviews

Filter by rating

5(6)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

KC

Khim Cate G.

CSR

Telecommunications

### "How nice it is to use NICE daily.."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 11, 2023

Overall, NICE is really nice and easy to use. It is organized and effective. The notifications of schedule changes, the easy and simple steps of requesting a time stamp correction, how you can extract the data as needed, and real time management option are all great!

Pros

I like the real time capabilities like when editing an exemption for a specific time stamp, seeing an employee status real time is great as well since you can monitor their activities.

Cons

None, everything is good so far and can be easily updated. All information needed can be extracted and validated.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AP

Alex P.

Coach Customer Service

Consumer Services

### "Excellent for staffing management. "

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

June 21, 2023

i can say it is a great tool, has a lot of information that can be useful in our daily duties and our industries. This tool have been more that helpful it is a benefit to have a complete software to manage, monitor and also to coach our agents in our organization.

Pros

I love the feature where i can see the entire project activity in real time. Agents on available, ACW, hold, transferring, break, lunch etc. It is a full view for a manager and helpful tool to identify trend.

Cons

The option to request vacation and change breaks and lunches from agents side it doesn't work sometimes and it is an issue. Worst case , for those who are working remotely.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KM

Katalina M.

Ing. Sistemas

Computer & Network Security

### "Monitorea el personal con Nice"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 15, 2023

Pros

Esta herramienta ayuda a que los Workforce monitoreen el trabajo de los agentes de call center de una manera mas rapida y obtima.

Cons

es algo complejo de implementar, puesto que cuenta con fallas de compativilidad segun el explorador que se utilice.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BC

Brayan C.

Analista de sistemas IT

Information Technology and Services

### "Nice WordForce Manager lo que estas buscando "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

December 17, 2022

me ha parecido una herramienta muy completa y fácil de utilizar la cual recomiendo totalmente.

Pros

es una aplicación muy completa que nos permite de manera optima trabajar sin tanto problema.

Cons

muchas veces según políticas impide la gestión y/o ingreso a ciertas paginas.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

EC

Ernesto C.

RTA

Financial Services

### "Workforce"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 27, 2022

Pros

It makes our scheduling task easier and smooth sailing.

Cons

None so far, if there will be will keep you posted

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Associate Manager

Information Technology and Services

### "NICE Workforce Management - One of the best in the Market"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

April 11, 2022

Overall experience has been. It's an end to end workforce management tool and it's giving good competition to Microsoft Dynamics 365

Pros

Time tracking, setting up dependencies on task and overall workflow management. All of it is amazing.

Cons

Sometimes when we setup dependencies on other task, it doesn't work as expected. It might be a bug which may have got rectified later.

Switched from

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)

Client wanted to use this instead of Microsoft Dynamics 365

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SS

Shubham S.

Software Engineer

Health, Wellness and Fitness

### "Great workforce management software for managing employes "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

November 16, 2021

I have used this application before and not much changes are made since then. We use this at Mirimus to manage employee information and schedule work.

Pros

Easy to use data and dont need to worry about import and export as its easily managed with this app.

Cons

The UI for this applications should be improved. It fs not user-friendly and feels redundant.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/211852/NICE-Workforce-Management/reviews/)

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