# Page 5 | DoorLoop Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is DoorLoop the right Property Management solution for you? Explore 703 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/211768/DoorLoop/reviews --- DoorLoop 4.8 (703) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 3rd, 2026 # Page 5 - Reviews of DoorLoop ## Showing most helpful reviews Showing 101-125 of 703 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AM Antonio M. Marketing Real Estate Used the software for: Less than 6 months ### "Honest Short term review" April 19, 2024 5.0 Pros I love how easy the process is to keep track of profits, expenses, revenue, and tenants. Cons How some features might be complicated to do alone, but Doorloop has an excellent customer service that are always willing to help. Alternatives considered [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Review Source MF Mike F. Member Real Estate Used the software for: 6-12 months ### "Very please with Doorloop but could use some better Commercial features" March 24, 2024 5.0 Very Happy. This is the right solution for our company at the right price. Pros Tenant Portal. Really connects landlord and tenant and streamlines rent collection. Automates Lease administration. Cons Needs more commercial real estate features. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing DoorLoop Better price from DoorLoop. Also liked that doorloop data was portable in the event it didn't work out. But it's working out well. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Needed something more Real Estate specific. Review Source LB Lynne B. Property Manager Owner Real Estate Used the software for: 6-12 months ### "One Year of DoorLoop" November 16, 2023 5.0 The whole staff has been very pleasant to work with. Having a personal training person has been very appreciated. He has checked on my progress, kept in contact with me and made sure that the transition to DoorLoop went smoothly. I have enjoyed the webinars that I have been able to attend. The information was very helpful. I would recommend DoorLoop to any property owner or manager. Pros I have worked with DoorLoop for a year now. I have learned a lot from this program. It keeps excellent track of all of the rents, payments and financials for me. It has eased the management of my rentals. All the updates they have done over the last year have made the whole programs even more efficient. Cons Very few things that I don't like. I wish units would be separated on the owner monthly report, for ease of identification. Alternatives considered [SimplifyEm](https://www.capterra.com/p/88454/SimplifyEm-Property-Management/) Reason for choosing DoorLoop After working with the DoorLoop trial, I found that it was easier and did more of what my needs required Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Needed a program that would keep better track of all my properties with less individual input from me. Review Source Response from DoorLoop November 16, 2023 Lynne, Thank you so much for leaving a review, we know that you're busy and your kind words mean so much to us. We'll continue improving the system, and make sure that the product team hears about your request on how we could make DoorLoop even better! HH Heath H. Property Manager Real Estate Used the software for: 6-12 months ### "Great UI and new features added frequently." April 18, 2022 5.0 DoorLoop has really simplified our property management, first in collection of rent, second in accounting of rent, and third in having a centralized place to manage so, so much. I was initially looking into a separate accounting system that could report by project, but DoorLoop already handles everything we need in that regard. Simple reporting for our accountant made tax time a breeze. Pros DoorLoop is an already great product with a very smooth, modern interface and the company keeps adding features, including some I didn't know I needed until it arrives! :-) Best of all, the support is exceptional. Cons The company-wide vs property-specific settings can sometimes get confusing because there are so many options. Also, a few features are hidden gems that take some effort to ferret out. The support is fantastic, and they sometimes reply after hours, but posted support hours are limited, especially for people on the other side of the country. Reason for choosing DoorLoop The interface was attractive, the price was right, and the company was doing the right things in the right way to provide an encouraging outlook. Review Source JV James V. Owner, Rental Property Real Estate Used the software for: Less than 6 months ### "50 Units- New to Doorloop and Loving It!" April 4, 2024 5.0 It has been great to move to software management, but I did need to have accounting help. Pros Live online updates to rent payments, maintenance labor charges and credit card expenses, once assigned to a unit. It used to take me 1-2 months to tally how much we have spent on a unit, now I can get it real time, which is powerful! Cons It was a daunting task to add in all expenses for the year in October when we started, but now it is just the monthly up keep, which is not bad. I wish there were additional ways to pay online for those that do not have bank accounts. The 3% credit card fee is not agreeable to tenants. Alternatives considered [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing DoorLoop Better overall fit for our size business. Review Source AK Aaron K. Owner Real Estate Used the software for: Less than 6 months ### "Great Value, Fresh Look to Property Management, Missing Mid-Term Market" September 17, 2022 5.0 We are a small real estate investment business that is growing. We needed to move away from the manual and paper way of doing business to expand and provide a better solution for our tenants. DoorLoop hits the mark to get make that transition and get started. Pros The UI is very intuitive and the features cover most of the necessary aspects of owning and managing a rental property. Cons Communication with the tenants. I like the ability to make announcements, but it would be even better to have threaded discussions with the tenants where the communication can be tracked and referenced later. The other piece that is missing is connecting with Furnished Finders \[SENSITIVE CONTENT\] for posting rentals and managing communication. The mid-term furnished rental market is not being served by any property management software. We require a blend between short-term and long-term features. Everyone is going after short-term (AirBNB) and long-term. There is a huge market for this and a giant void. Alternatives considered [Propertyware](https://www.capterra.com/p/25491/Propertyware/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing DoorLoop Great value. I could tell it was a new thoughtful UX approach to property management. The features were priced right and are the right ones. Review Source Response from DoorLoop September 22, 2022 Hi, Aaron - thank you so much for your review! It's so great to hear that DoorLoop's intuitive interface and features have been assets to your business. We definitely hear your constructive feedback. We're thrilled to have recently announced that DoorLoop has raised $20M in Series A funding, which will enable us to further develop our product roadmap and expand the portfolio types we're able to support. You are correct that all announcements are logged. On top of that, logs are automatically kept of all tenant requests and any communication that happens within them. Communication features are extremely important to us, and we look forward to continuing to expand the ones found within our software, especially with the newly expanded array of resources at our disposal. Thank you so much for being a part of the Looper family, and we can't wait to keep growing with you! KK Karson K. CEO Real Estate Used the software for: 2+ years ### "DoorLoop is a Game-Changer" October 18, 2023 5.0 Pros At Victor Management, we've been using DoorLoop, and it has truly simplified our property management processes. DoorLoop makes it easy for our tenants to pay rent, access statements, make work requests, and engage in mass communications. These features align perfectly with the diverse property portfolio we manage, including short-term rentals, multi-family units, and commercial/retail/office spaces. DoorLoop has become an integral part of our operations, and we highly recommend it to anyone in the property management business. It's been a great addition to our toolkit. Cons The features I believe that are missing are the ability to have to bank accounts connected to a property:- One for rents- One for escrow funds Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Rentec Direct](https://www.capterra.com/p/120753/Rentec-Direct/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Review Source AH Andrew H. C.O.O. Real Estate Used the software for: 6-12 months ### "An amazing company with a stellar team!" July 26, 2022 5.0 Doorloop has streamlined our daily workflow in many ways. The best part of working with Doorloop is the customer service. STELLAR! Pros It comes down to service. Our previous provider lacked quality customer service. Doorloop is a breath of fresh air. They truly go out of their way to make this product the best it can be and to assist in training. The ENTIRE team is amazing. Special kudos to \[SENSITIVE CONTENT\] who consistently overcome hurdles we have faced and make this product perfect for our organization. \[SENSITIVE CONTENT\] makes is clear on a daily basis that his job doesn't stop with sales, he has become like a friend and he goes out of his way to be helpful! \[SENSITIVE CONTENT\] is the best, always sticks to his promises and figures out new ways to impress us on a daily basis! Cons Onboarding with a new software after 8 years with our previous company was tough, but Doorloop went above and beyond to walk us through every step and make it so much easier. Reason for choosing DoorLoop Doorloop's SUPERIOR customer service won us over. The sales rep, \[SENSITIVE CONTENT\] , made us feel important and took time to listen to our needs and issues. Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Terrible customer service that really made us feel like we did not matter. Review Source BL Blake L. Chief Manager Real Estate Used the software for: 1-2 years ### "Highly recommend DoorLoop for small and large real estate investors" April 12, 2024 5.0 Took time to get used to, but love the benefit this offers me with my business. Pros I love the end to end user features DoorLoop offers to help manage my properties Cons Sometimes the extra feature cost can be a pain, but it doesn't make sense for me to upgrade to use all features at this time. Will need to grow more to routinely need some of these features. Review Source PA Paul A. President Real Estate Used the software for: 1-2 years ### "Easy tracking of payments" November 13, 2023 5.0 We are very happy with DoorLoop. It makes it easier for us to track charges and payments, as well as giving us access to a professional-looking statement for our tenants. Very happy with the online payments. Pros We love using DoorLoop to track rent charges and payments. This is the bulk of what we use it for. We do not yet use all of the accounting functions. It automatically posts the charges along with any late fees, and notifies the tenant of those charges. I love that it gives our tenants the ability to pay online, as so many things are done this way nowadays. They even have the option to pay with a credit card if necessary. I can print a statement any time, easily access copies of invoices, and add notes to their account. Cons We are a small property management company, so we probably use DoorLoop differently than others. Tenants are responsible for utilities, but our City requires the landlord (us) to keep utilities in our name. So, we charge the tenants to reimburse. Currently there is no way to post the charge and include an attachment of the bill that THEY can view in the portal. We have to create a separate communication and include that bill. So I'm doing everything twice. Also, I wish I could filter the lease search by property and also by "active" leases. Currently, it auto sorts to the tenants first name and if I set a filter for active leases, it still sorts the same way. Review Source KL Kaye L. Property Manager Real Estate Used the software for: 6-12 months ### "Property Manager Review of Doorloop" September 26, 2023 4.0 Solving having all of our software in one place. Its nice to have doorloop to go to for all of our management needs. Pros Product is easy to use overall. The display is nice, looks good and easy for tenants to use overall. I never have trouble finding what I need in the system Cons Sometimes the app is not accurate, or the search bars dont work in certain tabs of doorloop. Sometimes tenants say that they arent recieving notifications from announcements as well. Also would like character count to go up. Alternatives considered [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) We needed something to cater to our increase of units we manage Review Source PB Parker B. Owner Real Estate Used the software for: 6-12 months ### "Great for property managers and owners - from one door to many" October 12, 2023 5.0 Pros The product is fairly intuitive and has role based access that can be customized for various users of the system. The customer support is great and the online help and training is very good as well. The doorloop team takes time and quickly answers questions/concerns. The product is also improved regularly with new features and options made available nearly monthly. Cons The one feature I miss would be the ability to move a tenant from unit A to unit B during the lease period. This may be an edge case but I have had a few times where a tenant had to move to another unit but kept the original lease - doorloop requires you start over on the lease to accomplish this at the moment. Alternatives considered [Apartments.com Rental Manager](https://www.capterra.com/p/10013129/Apartments-com/) Reason for choosing DoorLoop The licensed version of apartments.com was too expensive in my opinion and lacked some of the overall features of doorloop in comparison. Switched from [Apartments.com Rental Manager](https://www.capterra.com/p/10013129/Apartments-com/) Feature set and overall cost of doorloop made it the preferred choice Review Source JS Jeffrey S. Front Desk Manager Real Estate Used the software for: 6-12 months ### "Polished and pretty, yet useful." January 26, 2024 4.0 It's been up and down. Coming from appfolio, the transition wasn't the best... but it wasn't exactly any one person's fault. Our entire database wasn't exactly "ready" for the whole transition. It was underestimated. Pros How much detail is shown about leases, and options within tenant pages. Cons The lengthy animations of dialog boxes sliding and moving, as well as the inability to press enter, or space to be recognized as a basic left click for whatever box is selected. Reason for choosing DoorLoop We hope that DoorLoop continues to meet our needs. We still have a couple of needs yet to be met, but that's more on the accounting side, and I, personally don't work very much on that side of things. Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) An absolute lack of verbal for face to face support. ALL support was through service tickets and it was impossible to speak to someone for assistance. Review Source RM Richard M. Property Management Real Estate Used the software for: 6-12 months ### "Doorloop Outshines Competition" April 10, 2024 5.0 It has been a pleasure to work with all the DoorLoop employes. The online help has been outstanding. Pros DoorLoop has a great global search. Once we research all the varied functions and understand how to use them, they provide a multitude of various reports that can be easily pulled up & printed. The online support is the one thing that outshines the other companies that we have tried. DoorLoop responds to inquires immediately & follows through on a personal level until we fully understand the answer to our problems. If we have a problem that is not available with DoorLoop, they look into integrating a solution for our problem. Cons When we print un-paid rents reports, it would be helpful to have the phone numbers of each tenant listed. Review Source AB Alicia B. Property Manager Real Estate Used the software for: 2+ years ### "DoorLoop review" March 19, 2024 5.0 Pros Ease of access, keeping track of rent payments, vendor payments, and owner payments. Helps us as property managers manage our properties to the best of our ability. Cons Sometimes the DoorLoop techs are slow to respond to issues. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Easier to navigate, keep track of tenants, vendors and owners Review Source CP Christopher P. Property Manager Real Estate Used the software for: Less than 6 months ### "Great Platform and AMAZING Customer Support" January 8, 2024 5.0 My experience has been stellar. Whatever issues I have had are overwhelmingly made up for by their amazing customer service/support. I'd do it all over again if I had to. Pros It's a great and robust platform. Like anything, there's always room for improvement. And I'm looking forward to every improvement they make. However, by far the best feature and benefit is their AMAZING customer service and support. They have been very accessible and extremely patient with me. Their accounting knowledge has been very helpful, as I had very little of my own and don't enjoy it. So their help allowed me to get over that hurdle. Cons Setup and learning some of the procedures was most difficult for me. Set up was really my fault, as I was busy to and it takes time. Learning the procedures is really due to my lack of accounting lingo. Some of the steps weren't as intuitive as I'd like. But again, it's likely due to my lack of accounting jargon. Reason for choosing DoorLoop Most intuitive and seemed like the best to go with if I considered the best end in mind for my business. Plus, again, their support is great. Review Source JS Jacqueline S. Accountant Real Estate Used the software for: 6-12 months ### "I Love it!" January 26, 2023 5.0 Since I have been using DoorLoop it has saved me time and time is most important to me when working for two companies. It has been such a help and I love that DoorLoop automatically generates tenant Rent's without me having to enter them manually. Pros It is easy to use once you go through the training. It's accurate, time saving and well worth software. You won't be disappointed. Cons The training can be very long with learning certain things and there are a lot of tabs to click in order to get to something. Reason for choosing DoorLoop n/a Review Source TC Tara C. Property Manager Real Estate Used the software for: 1-2 years ### "Why I selected DoorLoop as my RE Property System" September 15, 2023 5.0 I wouldn't be able to effectively perform my duties as a property manager without this system. It would be archaic to do it how I did it 15 years ago (spreadsheets, etc). Pros The cost and the initial introduction to the product was very professional.Once I began using the system, the online chat for assistance was critical. They have helped ease me into the system and I still have so much to learn. Cons I am sorry I can't incorporate lease preparation in this system. Reason for choosing DoorLoop Cost, features and the initial introduction to the product. Review Source KF Kathleen F. President Real Estate Used the software for: Less than 6 months ### "Taking it to the next level." April 14, 2024 5.0 It has been a very positive experience. The team is eager to schedule the training sessions. Pros The software is very comprehensive and does require a learning curve. The layout is pretty simple for the average user and the training as been very helpful. I feel like I'm getting an extremely useful tool on one hand with the added training of how accounting really works simultaneously on the other hand. Cons Only having been with the company for a few months, I have recently learned that there are some additional features that potentially could be added. Such as, keeping better track of maintenance schedules and invoicing owner clients. Switched from [Innago](https://www.capterra.com/p/166893/Innago/) For the tenant portal and online payment options. Review Source LZ Lana Z. Company Owner Real Estate Used the software for: 1-2 years ### "That's what you need for small business" October 6, 2023 5.0 I enjoy using Door Loop for over the year. Nice interface and many functions available. Pros I love that I can customize my overview and put my most important windows there, also all my information is in one place and can be found anytime. Customer service is outstanding Cons I would like to have an option to set text messages to my phone number or pop up notifications about tenant actions. Payment processing takes long time so sometimes it's up to 10 days between tenant payment and money being processed to my account. Also would be great to see every transaction separate, not in bulk. Reason for choosing DoorLoop We researched on operating system products and DoorLoop has best reviews. We decided to use it even that it was pretty expensive. Now I can say it was worth it Review Source TS Tiffani S. Managing Director Real Estate Used the software for: 6-12 months ### "Love this system" February 12, 2024 5.0 Simply LOVE this System! It makes all of our lives so much easier. Pros makes everything easier to see track and manage! Cons Don't think there is many cons we had some issues learning how to do thins early on but the help page or customer support had relieved/taught us how to get over or past everything we ended up facing! Alternatives considered [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/) Reason for choosing DoorLoop Price and after our onboarding we felt confident in this system.. Review Source LD Leif D. Property Manager Real Estate Used the software for: 6-12 months ### "One Year In, using DoorLoop" November 16, 2023 5.0 After using two different programs in the past, it was much easier to make the switch. I am enjoying the easy handling of the program, I would like to see some changes in the payout area, such as a less expensive way for tenants to pay their rents. Some do not have checking accounts, and debit cards/prepaid cards is all they know. The higher percentage kills them to process a monthly rental payment. Pros The ability to of having a lease signing program in DoorLoop, instead of having to copy and paste your documents in a different system. This allows for less mistakes to be made. Cons Having to reset rental applications due to issues within the system. We have had to give refunds, so prospects could submit another application to apply for one of our rental properties. Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) I used that program when I worked for another company. When I started this company, I had input to give to the owners, based on experience. Review Source Response from DoorLoop November 16, 2023 Leif, Thank you for your review of DoorLoop. We strive to ensure that the system works for everyone, and we're glad that it's making your life easier with our signature templates. As a sneak peek into the coming month of DoorLoop we're actually updating the rental applications to fix the exact problem you've had (as well as just make it better to look at for you and your prospects). We can't wait to see you continue growing! TB Travis B. Owner Real Estate Used the software for: 1-2 years ### "A pretty solid choice for property management" November 11, 2023 5.0 Customer service has been great and I'm optimistic that Doorloop will continue to improve their software in the near future. Although the text limitations and communication credits are annoying, I'd still choose this software over the competitors. It's simple to setup, tenants seem to enjoy the mobile app, and is reliable for collecting rent, assigning tasks, etc. We've tried 3-4 other management software options and are proud to stick with Doorloop as we grow. Pros Customer service is incredible. Software is reliable and adequate. Cons Text messages are limited to 140 characters through the portal. Communication credits are required for lease signing. These credits cost money in addition to the monthly payment. This seems like a silly money grab and should be included in the premium. There could be more automated features for lease signing fields. Review Source ES Evan S. Co-Founder/Managing Partner Commercial Real Estate Used the software for: Less than 6 months ### "Happy enough for now, it works" February 21, 2023 4.0 Pros Saves us money versus quickbooks with payment processing fees. Has some more property management features than quickbooks. Cons Not the easiest to learn/onboard, has recquired hours of additional sessions with customer support staff. Lack of forecasting and tracking is disappointing, also the lack of interest in pertinent feedback suggestions/requests been upsetting when we know these will continue to be issues moving forward. Reason for choosing DoorLoop Price, user interface Review Source Response from DoorLoop February 23, 2023 Hi Evan, Thank you so much for your review! We're so glad that DoorLoop has helped your business save more time since switching over from QuickBooks. We're sorry to learn that your onboarding process hasn't been ideal. It's really important to us to offer world-class Customer Support that is readily accessible to our users, and we hope that this access has been helpful. As far as suggestions go, we always welcome your feedback! Our product roadmap is determined primarily by our members' feedback, so we highly value your opinion and develop our software to meet the most popular requests we get. If you ever have a feature request or suggestion, please don't hesitate to let us know here: https://www.doorloop.com/updates KH Keith H. CFO Real Estate Used the software for: Less than 6 months ### "From no record keeping to full recordkeeping." November 29, 2023 5.0 I have used lots of online systems in my life and am a Salesforce administrator. I judge systems by how easy they are to allow intelligent people to do simple tasks. If that is not possible the rest does not matter. The system will not be used. Doorloop accomplishes this and we are getting the data into the system. Pros I liked that when I showed it to my workers they immediately said "this is easy". Everything else is secondary. That is they key. They should not have to know arcane accounting principles, etc. That stuff should be hidden from them. But they should feel like they are power users at the same time. Cons I think it should be easier to do more advanced accounting concepts without having to resort to Journal Entries. For example, there is no reason that doorloop should not be able to handle depreciation with standard profiles for 5, 7, 15, and 27.5 years. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing DoorLoop Quickbooks is built for Accountants. That is not what my workers are. Excel is built for number Gods. Many corporations are run on Excel but what they save in not buying a platform the spend in people that know how to use it. Neither of these were options for me. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.