# DoorLoop Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DoorLoop the right Real Estate Property Management solution for you? Explore 705 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/211768/DoorLoop/reviews --- DoorLoop 4.8 (705) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 30th, 2026 # Reviews of DoorLoop Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews JL Jim L Broker OwnerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “I love the feature that allows tenants to pay rent online which includes notifications for rent due, late fees, and current balances on their account.“ March 5, 2026 AR Andrew R OwnerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “I was also not informed about the additional fee for a merchant account necessary for rent collection, which was one of the primary reasons I purchased the software. Upon realizing the cost, I found several other services offering more features at a much lower price. When I decided to cancel the service within 60 days of starting, I was denied a refund. Despite paying for a full year, I only used the service for less than 60 days, leaving me feeling unfairly treated.“ June 25, 2024 MG Michele G Vice PresidentReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Doorloop sets up various zoom meetings prior to going live where they walk you through the software. If you have any questions, you shoot them an email or ask their AI assistant Gary, who has also been a great help if you need to learn how to access or do something.“ October 27, 2025 Eddie B OwnerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Even after two months, the payment still shows up on the vendor’s portal, and there’s no way to fix it manually.“ July 28, 2025 AB Amy B Property Manager OwnerAccounting, Self-employedUsed the software for: 6-12 months. “As a new property manager since November 2024, managing 35 single-family homes, I’ve found DoorLoop to be incredibly helpful—but what truly stands out is the ability to book bookkeeping sessions with \[sensitive content hidden\].“ July 9, 2025 SR Susie R CEOExecutive Office, Self-employedUsed the software for: Less than 6 months. “It took awhile to get the online payment portion set-up and the starting limits on amount of money allowed to be collected online for rent was too low and took extra work to "ask" for it to be raised, and until the limit was adjusted my tenant could not pay through the tenant portal.“ December 18, 2023 Eddie B OwnerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “What I liked most about DoorLoop is that it allows me to generate a balance sheet per property.“ July 28, 2025 SR Susie R CEOExecutive Office, Self-employedUsed the software for: Less than 6 months. “My cons would be that the accounting is property related accounting, and if you need to account for monies such as interest and opening bank deposit you have to create a "dummy property" to account for that money.“ December 18, 2023 ## Showing most helpful reviews Showing 1-25 of 705 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kristen W. President Real Estate Used the software for: 1-2 years ### "Use of DoorLoop for Property Management" April 10, 2024 4.0 I really like it. I almost don't want to tell others, because once my competitors see that Appfolio, Yardi, or other platforms don't really offer what you need. And not having to use Quickbooks is great! Pros I love the platform and look of it. It's so easy to navigate! Cons The lack of training in the short time frame allowed. It has excellent modules for self-teaching, but the components offered are so good, you want to be able to have someone help you set a goal line of setting things up, and seeing how they work. Reason for choosing DoorLoop For it's potential. I do have some issue with the leasing part, because I am losing a valuable program called Rentlinx next week, and no one compares to that as far as syndication and global advertising, which I offer to all my clients, and has been my edge over just using Zillow. Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) It wasn't working well for the money. It was expensive, and didn't offer good accounting. The other issue for me, was that we designed and love our own website, and they kept requiring us to use them for a very expensive and admittedly very basic styles. Review Source RB Ryan B. President Real Estate Used the software for: 1-2 years ### "Makes business much easier. Worth it!" October 11, 2024 4.0 It has been good. I’ve had it for two years now. Pros Out of the other programs I’ve use, Doorloop is the easiest to navigate Cons Doorloop like all of the management programs has a learning curve Alternatives considered [Canvas](https://www.capterra.com/p/127214/CANVAS/) Reason for choosing DoorLoop Ease of use, simplicity and the cost for what you get Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) More specific to needs. Once set up it’s much easier to see and track everything all in one place Review Source EK Eli K. Property manager Accounting Used the software for: 6-12 months ### "Expensive and Lacking Support" December 24, 2024 1.0 The software itself is not updated regularly, which means you'll be working with outdated technology. This is unacceptable, especially considering the premium price. Unless Doorloop significantly improves their customer support and software updates, I strongly advise against using their service. Pros Not recommended. Doorloop is overly expensive and fails to deliver adequate customer support. Poor value for the cost. Cons After purchasing their plan, I found it impossible to get help from their customer support team. It seems they're only interested in making sales, not providing assistance. Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Disappointing experience with Buildium. Despite their promising property management features, their customer support is virtually non-existent. Review Source Response from DoorLoop February 13, 2025 Hi Eli, we're extremely sorry and upset to hear about your experience. I see our team tried reaching out a few times but hasn't been able to reach you. We're going to have another member try reaching out to you again this week so we can learn how we can improve and make things right. Thank you so much for letting us know, we're on it! CM Carolyn M. Owner Real Estate Used the software for: 1-2 years ### "Excellent property management system. Worth every penny. " December 3, 2025 5.0 Pros Excellent property management system. Worth every penny. As a private landlord and owner-operator, DoorLoop was the solution I have been looking for. Cons Nothing. I really enjoy using DoorLoop. I don't really have any cons to report. I am a happy customer :) Review Source Response from DoorLoop December 5, 2025 Your team and your business deserve only the best, Carolyn. Glad to be your property management software partner! EC Emily C. Office Administrator Real Estate Used the software for: 1-2 years ### "Love this software!" September 26, 2025 5.0 Pros The easy access for our tenants. They enjoy seeing all their transactions in one click without any issues! Cons We have not had any issues with DoorLoop the entire time we've used their software. We would highly recommend! Switched from [Rentec Direct](https://www.capterra.com/p/120753/Rentec-Direct/) Could not track rent correctly for tenants. Review Source AR Andrew R. Owner Real Estate Used the software for: Less than 6 months ### "Nickle & Dime galore - not worth the money " June 25, 2024 2.0 I strongly advise against using DoorLoop for your property management needs. Initially, the salesperson convinced me to pay for a full year in advance, as I often do with services. However, the experience quickly deteriorated. The trainers, working from home, frequently had poor internet connectivity, wasting half of the training sessions (one hour) on fixing their internet issues. The onboarding process was so cumbersome that I had to complete it myself after multiple failed attempts. Additionally, I was not informed about the extra fee for a merchant account needed for rent collection, which was a primary reason for choosing the software. After realizing the high cost, I discovered several other services offering more features at much lower prices. When I decided to cancel within 60 days of starting, I was denied a refund. Despite paying for a full year, I only used the service for less than 60 days, leaving me feeling unfairly treated. Based on my experience, I recommend seeking alternative property management solutions that provide better value and customer support. Pros The service has a simplistic look to it. I didn't want anything fancy as i have older tenants and I needed a simple/straight forward look. Cons The salesperson effectively convinced me to purchase the product, leading me to pay for a full year in advance, as I usually do. However, the experience deteriorated significantly after the initial purchase. The trainers, who work from home, frequently encountered poor internet connectivity, consuming half of the allotted training time (one hour) to resolve their issues. The onboarding process was cumbersome and required multiple attempts, eventually leading me to handle it myself. I was also not informed about the additional fee for a merchant account necessary for rent collection, which was one of the primary reasons I purchased the software. Upon realizing the cost, I found several other services offering more features at a much lower price. When I decided to cancel the service within 60 days of starting, I was denied a refund. Despite paying for a full year, I only used the service for less than 60 days, leaving me feeling unfairly treated. Reason for choosing DoorLoop honestly the look - I needed something simply for tenants Switched from [RentRedi](https://www.capterra.com/p/199707/RentRedi/) After a highly disappointing experience with DoorLoop, I decided to switch to RentRedi, and it has been a game-changer for my property management needs. One month of using DoorLoop cost the same as an entire year with RentRedi, yet RentRedi offers significantly more services. With RentRedi, I receive a comprehensive suite of features that far surpass what DoorLoop provided, all at a fraction of the cost. The transition was smooth, and the support has been outstanding, making it clear that RentRedi values its customers and their success. I highly recommend RentRedi for anyone looking for a more affordable and efficient property management solution. Review Source Response from DoorLoop August 6, 2024 Dear Andrew, Thank you for sharing your feedback. We're sorry to hear that your experience with DoorLoop hasn't met your expectations. We take your concerns seriously and have tried to reach out to you directly to address them. We would like to discuss your concerns further and find a solution that works for you. Please contact our customer support team at your earliest convenience. Best regards, The DoorLoop Team IH Isaiah H. Owner Real Estate Used the software for: Less than 6 months ### "Worst PM software on the market " June 11, 2024 1.0 Absolute worst company I have ever done business with. In the matter of two weeks I worked with them they had two reps quit which provided confusion to me as a customer. Also they have many hidden fees that you find out after you pay your main subscription. Do yourself a favour and go with a reputable PM software. DoorLoop is too new and it’s a bunch of kids running around not knowing or understanding how to operate. And don’t even get me started on their customer service and support Pros Had an app but overall still pretty bad Cons Everything….. the inconsistency and lack of transparency with their back end team made me want to run the other way so fast Alternatives considered [TenantCloud](https://www.capterra.com/p/133029/TenantCloud/) Reason for choosing DoorLoop They had nice website but terrible product and customer service. Switched from [Stessa](https://www.capterra.com/p/181042/Stessa/) Thought I would have a more robust system but I did not and immediately went back Review Source Response from DoorLoop December 4, 2024 Hi Isaiah, thanks to your constructive feedback, we've implemented some changes across our website and internal processes and it looks like we were able to make things a bit better in the end for you. Thank you for giving us a try, hopefully we can earn your business and trust again in the future. MR Mark R. SVP Real Estate Used the software for: Less than 6 months ### "Streamlined yet robust program " November 13, 2025 5.0 A well thought out and carefully created program that addresses every aspect of commercial property ownership. Pros That I can access the status of all of my rental properties anywhere in the world and my tenants can make their rent payments, submit repair requests and it makes onboarding new tenants a breeze. Cons Nothing really, having migrated from Quickbooks, I am very impressed with its user interface. It simplifies my day Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Broader features and minimal learning curve Review Source Response from DoorLoop November 14, 2025 Thank you for trusting DoorLoop with your growing business needs, Mark! RM Ryan M. Owner Real Estate Used the software for: 6-12 months ### "Great for managing property in the modern age." March 26, 2025 4.0 It's easy to use and setup, and I really like the templates for leases, forms, etc - by state. You can be in any state and have legal forms at your disposal which is very useful for smaller firms. Pros I really appreciate the features of DoorLoop and easy of setup with templates for forms, leases, etc. Cons I was not able to find anything I didn't like about DoorLoop at this time. Review Source Response from DoorLoop June 18, 2025 Thank you so much for all the love and support Ryan! NS Nicole S. Investment Manager Real Estate Used the software for: 6-12 months ### "Highly recommend DoorLoop " October 6, 2024 5.0 We use DoorLoop to manage 20 properties in a few states and the ease of this software makes it easy for us to do that. Pros DoorLoop has been a great management tool for our rental properties Cons We don't have a single complaint for DoorLoop. Review Source MG Mitch G. Owner Commercial Real Estate Used the software for: 6-12 months ### "Great features for automating/tracking rentals" February 1, 2024 5.0 I loved their onboarding and the platform itself is very clean and easy to setup. I had no issues getting everything firing and all of my tenants seem very satisfied with it. It helps make the rent collections a much easier process. Pros I love the autopay feature and the tenant portal. Cons I did not like the intial setup fees, I also didn't like the fact I can't do one-off charges for renting out conference rooms etc. but they do not market that they do that so it's not an issue just would be a 'nice to have'. Alternatives considered [LOFT](https://www.capterra.com/p/233623/LOFT/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing DoorLoop Pricing and features were the main motivators to go with DoorLoop. Also, their marketing was much better and more transparent. I learned what I needed to through their videos so it made looking at their product seem like more of a fit. Review Source AW Aleya W. Owner Real Estate Used the software for: Less than 6 months ### "Would recommend!" January 4, 2024 5.0 Excellent. Have recommended to friends and will continue to do so. Thank you, DoorLoop! You've really helped me to manage my properties and create a better communication flow between me, my maintenance team and my tenants. Pros Customer service is my #1. They exceeded my expectations. The program itself is easy to use and when I have questions, they're there to help me! Cons Though the program is very user friendly, but they still have some kinks to work out here and there that require some searching for answers, but they're always happy to submit a ticket on my behalf of a request to improve the program (if an answer doesn't exist already). Alternatives considered [RentRedi](https://www.capterra.com/p/199707/RentRedi/)[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing DoorLoop AppFolio wouldn't accept me because they said I was too small. They weren't friendly. RentRedi... their base price looks good but they don't have as many features as DoorLoop and they wanted me to purchase another program that linked to their program for accounting. When setting up tenant profiles, if I made a mistake I'd have to create a whole new thing instead of being able to edit. DoorLoop is fantastic and they have excellent customer service. They don't disappoint. Review Source BE Brittany E. Bookkeeping and Client Relations Real Estate Used the software for: 1-2 years ### "DoorLoop- Best Property Management Software" March 1, 2024 5.0 Overall, this software has been essential to our business. We are very happy we made the choice to go with DoorLoop. I am so appreciative to their staff as they were very helpful as we got started and are always pretty prompt in responding to questions. Pros We like that this software keeps things organized and all in one place. We rely on the accounting feature as so much of property management relies on good bookkeeping. Cons As with all growing companies there are a few quirks about the software I would love to see develop better. One thing that has been a little bit awkward is when we onboard a property and the owner would like us to do some work before we rent it. The software has no way to let them contribute funds to their property. Our owners have ended up having to send a check in the mail. This has not been ideal. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing DoorLoop We chose DoorLoop because of their affordability, their accounting capabilities and the user friendly development of the software. Review Source SB Sarah B. Property Manager Real Estate Used the software for: Less than 6 months ### "Wonderful system and consistently improving!" September 27, 2023 5.0 I pretty much when into detail of all my main concerns and what i enjoy. I do appreciate all the support which a lot of companies lack. All are very friendly and knowledgeable and if they don't know the answer they will find it and not just throw random answers. Pros \-I love the easability, tenant portal and newest owner portal. -Tenant portal I do love the announcements and how I can see if tenant has viewed or not.-I love the chat feature to easily get answers and videos available throughout so anyone can easily hop on and learn the software Cons \-I wish there was owner portal announcement option-I would like to have the option when paying out owner distributions to be able to change the default, as of now until their accounting gets into the business aspect I have to manually change each, default is currently epay-processing payments, i really would like to be able to have security deposits to be able to into a separate account automatically, we have to transfer this into the right account each time it also has to be changed in doorloop to reflect the correct account. feedback from support was to just transfer once we receive it or request a check. -the ability to use the lease - esignatures, create lease templates, would be something i would like to utilize in the future but right now it is challenging so we are using "Dotloop" for all our esignatures needed. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[TenantCloud](https://www.capterra.com/p/133029/TenantCloud/) Switched from [Propertyware](https://www.capterra.com/p/25491/Propertyware/) This was my suggestion. We needed it for better accounting features and user friendly options. I am sure propertyware did what we needed however it wasn't user friendly to the whole team. We want to eventually be able to get rid of quickbooks all together and pay owners out of doorloop. We are hoping with the continued expansions that doorloop has underway this will be possible. Review Source SS Steven S. Owner / Manager Real Estate Used the software for: Less than 6 months ### "Great Option for less than 50 Door Owners." September 4, 2023 5.0 Pros It is very easy to use and is very powerful. There is more than what I expected. I needed a platform to replace my property management team and Door Loop is proving to be an excellent choice. They provide on-line training to guide thru training of its features. I have since gone 'live' within two months of initial setup and rents were collected with no hiccups. I also had to turn one property and did so with only a one day vacancy. DoorLoop provided the basis to list, and screen tenants and provide background checks to make the best decision possible for tenant selection. Cons Onboarding sessions always seem rushed with only 30-45 minutes of training. Then rescheduling can be around a week away. In fairness, you can use the help feature and someone live will address any issues that may arise. There are many how to videos, but they are short and circustantial. It would be great to possibly have lectures on all the features, especially the accounting and reporting capabilities. I would love to learn more about the power of Door Loop. Alternatives considered [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing DoorLoop User friendly, sales support team, you tube videos and competitive pricing Review Source MJ Miranda J. Property Manager Real Estate Used the software for: 6-12 months ### "Pretty Sweet" October 3, 2023 5.0 Love it! Pros The easy navigationThe Tasks and Maintenance and Work order FeaturesThe ability to send Lease Agreements or any documentation needed signedThe Customizable Tenant portal Cons The shade of blue, pink, and green could have been better.The platform fee for online tenant payments is a bit steep.The amount of notes from the property, the tenant, the lease, why so many notes? That is too many.It would be nice to be able to access most things from widgets on one page pertaining to one singular tenant. Reason for choosing DoorLoop Because it was better and offered better features as opposed to app folio Switched from [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) We needed something newer, and more up to date. Review Source TR Thomas R. President Real Estate Used the software for: 6-12 months ### "New to Door loop" May 6, 2024 5.0 Great, the issues were the third party companies Pros User friendly, especially the ability to make and delete entries prior to them being reconciled. The linking of the bank accounts, tenant portal, online payments, Cons The time it take for the tenant's online payments to be deposited in our accounts. Alternatives considered [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) Reason for choosing DoorLoop The "Create new" feature annual cost and set support costs and ongoing support. Switched from [SKYLINE](https://www.capterra.com/p/56328/SKYLINE/) No tenant portal and online payments. The cost was substantially less. Review Source CF Csilla F. Owner Real Estate Used the software for: Less than 6 months ### "Excellent Property Management Toolkit" September 29, 2023 5.0 I've been using DoorLoop for three months - the onboarding was well supported, and so far it's been an amazing experience. I can manage all aspects of property management - maintenance, leasing, accounting, marketing, file management. I'm really happy with DoorLoop! Pros My favorite thing about DoorLoop is that it's extremely user friendly and transparent, easy to navigate, while it has tons and tons of features. Whoever did the architecture part on this, did an amazing job. It's well built, fast, robust. It has everything a property manager could ever need: lease tracking, accounting, storing files, communication with tenants and vendors (and owners if you're managing third party properties). You can even link it up with your bank account for real time reconciliation. It has third party partners for insurance, for lease marketing, payment processing - whoever designed this knew exactly what a property manager would find useful. Onboarding was a breeze - there is live help, my questions are expertly and efficiently answered within hours (sometimes minutes). I feel like I have a team at my hand at all times. I was on Rent Manager before (as a landlord), and I couldn't wait to leave that platform. I was researching various options, and DoorLoop was by far the best from the get go. I'm so so glad I made the move. Cons There's not a lot I don't like so far. It will take some time for me to fully grasp and see through all the capabilities, but that's more of a plus than a minus. Alternatives considered [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing DoorLoop I found that the DoorLoop system offered everything I needed (and more) in a well organised and easy to use way. It feels like there's an extremely robust system that is somehow easy to use and easy to learn. While cost wise the alternative might have been somewhat cheaper, the extra features AND the well designed user interface makes this the perfect choice for me as an owner/property manager. Switched from [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) I was an owner user of Rent Manager. I found it to be not user-friendly at all: a very slow system, very little customisation, the reporting wasn't organised at all. If I wanted to see what one property was doing financially, i had to pull a report. In DoorLoop I just go into that unit and every piece of information is right in front of me. Part of it is the visual: I feel like Rent Manager didn't take advantage of software architecture/customisation opportunities, they just built an online system based on what previously was done on paper. DoorLoop is designed with the user in mind from ground up. Review Source DS Dustin S. Owner and Manager Real Estate Used the software for: 6-12 months ### "Perfect Property Management Solution if you love Automation" January 20, 2024 5.0 Honestly, it's been a game-changer for me. As a one-employee company that relies on contractors to subcontract work to, it feels like DoorLoop is handling a lot of the "back office" work while I can make sure that the key functions are being done to move the business forward. Pros The reason I chose DoorLoop is that it was one of the ONLY solutions that had Zapier integrations. For property managers, Zapier is a must have automation tool, but unfortunately many other tools on the market for managing rentals don't support it. This was the primary reason I chose DoorLoop, but so many other surprises have come along with it, such as the customizable website and tenant portals to continue to grow our companies barnd. Cons The price is higher than other products I was using previously, but honestly, the automations and the value have made it worth it. Still, it may not be great for some folks with only 1 - 2 properties. For those managers with more who are looking for a scalable solution, this is your best bet. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing DoorLoop I had some of the alternative products, and honestly their system wasn't nearly as scalable as DoorLoop. I found myself having to build custom solutions to fit my needs vs. just having those solutions/systems built-in to the product. Switched from [Avail](https://www.capterra.com/p/181119/Avail/) Avail wasn't very customizable and felt way more clunky than DoorLoop Review Source MR Melisa R. Property Manager Real Estate Used the software for: 1-2 years ### "Well organized, easy to navigate" March 21, 2024 5.0 Pros The ease of navigating throughout the platform. If I am not finding what I am looking for or I am not sure how to do something the support is always there! Cons When updating rents or the lease it takes about a day for the rent charge to show up in tenants transactions. Often there will be duplicate rent charges, sometimes on the correct day of the month and sometimes not. Review Source MM Mitchell M. General Manager Recreational Facilities and Services Used the software for: 1-2 years ### "A User-Friendly Oasis in Property Management!" December 27, 2023 5.0 Our experience with Doorloop has been nothing short of exceptional. From its user-friendly interface to the outstanding support staff, Doorloop has truly proven itself as a reliable and efficient platform for our needs. One of the standout features of Doorloop is its user-friendly design. Navigating through the platform is a breeze, thanks to its intuitive layout and well-thought-out functionalities. Whether you're a seasoned professional or a newcomer to property management, Doorloop provides a seamless experience that simplifies complex tasks. The clean and organized interface allows for easy access to all the necessary tools, making our workflow significantly smoother. The support staff at Doorloop has been a true asset to our experience. The team is not only knowledgeable and responsive but also genuinely dedicated to helping users make the most of the platform. Any questions or concerns we had were addressed promptly, and the support team went above and beyond to ensure our satisfaction. Their commitment to customer service sets Doorloop apart in an industry where support can make a significant difference. Additionally, Doorloop's commitment to regular updates and improvements is commendable. The platform evolves with the changing needs of the property management industry, ensuring that users have access to the latest features and technologies. This forward-thinking approach reflects Doorloop's dedication to providing a cutting-edge solution for property management. In conclusion, our overall experience with Doorloop has been wonderful. Its user-friendly interface, coupled with the exceptional support staff, has made our management tasks more efficient and enjoyable. We highly recommend Doorloop to anyone in the property management industry looking for a reliable and feature-rich platform that truly cares about its users. Mitchell McGhee General Manager Pros We love the ease of use with this software. As well as the amazing customer service staff! Any time we have an issue we are assisted quickly ( usually less than 10 minutes ) Cons The only complaint that we have is when we first signed up for DoorLoop we were able to run credit card payments through the portal. Now it says impersonating a tenant. We have quite a few guests that stay with us annually and used to take their payments through the portal but now have to have them write a check or utilize square. Review Source SW Sara W. General Manager Real Estate Used the software for: 6-12 months ### "Multifaceted for many types of rental properties" March 18, 2024 4.0 Overall doorloop has streamlined our lease tracking, billing process, collections, and accounting for all of our rental properties. Pros we are able to use this software across all of our rental properties and manage them in one place even though they are all very different rental property types. (apartments, campgrounds, VRBO) Cons There are some minor adjustments I would like to see in features, but this can all be custom programmed if you choose to pay for it. Review Source VR Verified Reviewer CEO Real Estate Used the software for: 1-2 years ### "One Place for Data and Coordination" February 8, 2024 5.0 I love this software. We have an office, and still use DoorLoop. I've had two accountants check it out and they were impressed. The customer service is SO quick. And I've got 3 Owners with logins, for their OWN portfolios, and they are impressed as well. If you've got 10 or more properties, even if you're in town, I recommend this software. If you manage for property owners, I suggest using this software. Pros I like the most that my tenants can put a work order online and get a response; whether or not the office is open. Cons There's a LOT of accounting reports, and some reports I felt I need but it's hard to get. Review Source VA Victoria A. Manager/Administrator Real Estate Used the software for: 6-12 months ### "My best friend DoorLoop" May 24, 2023 5.0 Overall DoorLoop has helped my business be more sustainable. I don' have to bear so much mental work anymore and i dont have to be present 24/7 anymore. Now my business can run smoothly all the time. Pros DoorLoop has made my small business so much more managable. It has made it so easy to stay on track with all crucial aspects of my business. Anything I could possibly need is already all integrated. Cons I just wish I could've gotten more hands on learning. DoorLoop haas great costumer service and i can reach out whenever i want through the app but when i starting to use it it did get a little overwhelming, I just wish someone could've sat with me and helped me with integrating and any other questions i had. Review Source BD Barbara D. Leasing Manager Commercial Real Estate Used the software for: Less than 6 months ### "Multiple features promising time management, too many to implement at once. Piecemeal learning." May 12, 2022 4.0 The learning curve of what the software does, manages, tracks & reports on has been long for me. If I saw an overview from an unfamiliar outsider standpoint to a fully functional software solution to property management issues, it would have been a game changer for my learning curve. My learning took longer because I didn't know where each piece fit in to managing a property. I never felt I knew where I was in the process of beginning to end what the software does. The videos should be "Teach me to use" not just "show how to enter" Pros The tech support chat feature has been a wonderful help! During business hours, there is a live person to answer my questions as specific or as general as I need. They've been knowledgable and easy to communicate with. I love that I can freely make suggestions to improve the software and they are open to receiving my input. It has definitely been my favorite part of using the software! Cons Some of my suggestions have been to improve the onboarding tutorial articles & videos. The nature of a tutorial is to assume the audience has no idea what you're doing or why. But many times I didn't see the 'big picture' before the minute detail of entering data, so I don't understand the "why" before the "do". As a newcomer, I did not see the data being used after it was inputted, so I didn't understand how & where it showed up in practice. (Running reports, sorting by property, searching for a work order, solving an accounting issue, etc) I would like to see each tutorial article made into a video. Each video should define what the terms mean in each module & show where they show up and how each can be used, sorted, searched, and why one would need to do so. So an Intro and Summary should be added to each video/article to show how it fits into property management usage. Each video should be feature focused so that the How-To is bringing us to Using a Feature. I'd like to see "example problem" videos that show how to navigate the software to find the solution. Another aspect is that some modules require multiple clicks to "drill down" into the part that needs to be edited, creating a deeper learning curve, but I guess when the software manages so many details, it needs to be parsed into sections. This product does not work well unless it is the sole method for managing the properties. For example, entering manual payments & deposits is cumbersome! Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.