# DoorLoop Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DoorLoop the right Apartment Management Systems solution for you? Explore 704 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/211768/DoorLoop/reviews --- DoorLoop 4.8 (704) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 21st, 2026 # Reviews of DoorLoop Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews JL Jim L Broker OwnerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “I love the feature that allows tenants to pay rent online which includes notifications for rent due, late fees, and current balances on their account.“ March 5, 2026 AR Andrew R OwnerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “I was also not informed about the additional fee for a merchant account necessary for rent collection, which was one of the primary reasons I purchased the software. Upon realizing the cost, I found several other services offering more features at a much lower price. When I decided to cancel the service within 60 days of starting, I was denied a refund. Despite paying for a full year, I only used the service for less than 60 days, leaving me feeling unfairly treated.“ June 25, 2024 MG Michele G Vice PresidentReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Doorloop sets up various zoom meetings prior to going live where they walk you through the software. If you have any questions, you shoot them an email or ask their AI assistant Gary, who has also been a great help if you need to learn how to access or do something.“ October 27, 2025 Eddie B OwnerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Even after two months, the payment still shows up on the vendor’s portal, and there’s no way to fix it manually.“ July 28, 2025 AB Amy B Property Manager OwnerAccounting, Self-employedUsed the software for: 6-12 months. “As a new property manager since November 2024, managing 35 single-family homes, I’ve found DoorLoop to be incredibly helpful—but what truly stands out is the ability to book bookkeeping sessions with \[sensitive content hidden\].“ July 9, 2025 SR Susie R CEOExecutive Office, Self-employedUsed the software for: Less than 6 months. “It took awhile to get the online payment portion set-up and the starting limits on amount of money allowed to be collected online for rent was too low and took extra work to "ask" for it to be raised, and until the limit was adjusted my tenant could not pay through the tenant portal.“ December 18, 2023 Eddie B OwnerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “What I liked most about DoorLoop is that it allows me to generate a balance sheet per property.“ July 28, 2025 TA Teddy A Managing PartnerReal Estate, Self-employedUsed the software for: 6-12 months. “There is nothing that I don't like about Doorloop; maybe quick action button to get me directly to a residents ledger would be a great feature.“ April 30, 2024 ## Showing most helpful reviews Showing 1-25 of 704 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kristen W. President Real Estate Used the software for: 1-2 years ### "Use of DoorLoop for Property Management" April 10, 2024 4.0 I really like it. I almost don't want to tell others, because once my competitors see that Appfolio, Yardi, or other platforms don't really offer what you need. And not having to use Quickbooks is great! Pros I love the platform and look of it. It's so easy to navigate! Cons The lack of training in the short time frame allowed. It has excellent modules for self-teaching, but the components offered are so good, you want to be able to have someone help you set a goal line of setting things up, and seeing how they work. Reason for choosing DoorLoop For it's potential. I do have some issue with the leasing part, because I am losing a valuable program called Rentlinx next week, and no one compares to that as far as syndication and global advertising, which I offer to all my clients, and has been my edge over just using Zillow. Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) It wasn't working well for the money. It was expensive, and didn't offer good accounting. The other issue for me, was that we designed and love our own website, and they kept requiring us to use them for a very expensive and admittedly very basic styles. Review Source RB Ryan B. President Real Estate Used the software for: 1-2 years ### "Makes business much easier. Worth it!" October 11, 2024 4.0 It has been good. I’ve had it for two years now. Pros Out of the other programs I’ve use, Doorloop is the easiest to navigate Cons Doorloop like all of the management programs has a learning curve Alternatives considered [Canvas](https://www.capterra.com/p/127214/CANVAS/) Reason for choosing DoorLoop Ease of use, simplicity and the cost for what you get Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) More specific to needs. Once set up it’s much easier to see and track everything all in one place Review Source EK Eli K. Property manager Accounting Used the software for: 6-12 months ### "Expensive and Lacking Support" December 24, 2024 1.0 The software itself is not updated regularly, which means you'll be working with outdated technology. This is unacceptable, especially considering the premium price. Unless Doorloop significantly improves their customer support and software updates, I strongly advise against using their service. Pros Not recommended. Doorloop is overly expensive and fails to deliver adequate customer support. Poor value for the cost. Cons After purchasing their plan, I found it impossible to get help from their customer support team. It seems they're only interested in making sales, not providing assistance. Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Disappointing experience with Buildium. Despite their promising property management features, their customer support is virtually non-existent. Review Source Response from DoorLoop February 13, 2025 Hi Eli, we're extremely sorry and upset to hear about your experience. I see our team tried reaching out a few times but hasn't been able to reach you. We're going to have another member try reaching out to you again this week so we can learn how we can improve and make things right. Thank you so much for letting us know, we're on it! DJ Dean J. Property Manager Commercial Real Estate Used the software for: Less than 6 months ### "Great Software for Commercial Real Estate" April 11, 2024 4.0 I enjoy using it now that it is set up and it is essential to my daily tasks. Pros It is very easy to use. And has a great mobile app. Cons It was hard to set up initially. The data got lost in translation when I sent my records to doorloop so I had to re-enter everything. Alternatives considered [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/) Switched from [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) Doorloop is so much easier to use and was relatively inexpensive in comparison. Review Source MG Mitch G. Owner Commercial Real Estate Used the software for: 6-12 months ### "Great features for automating/tracking rentals" February 1, 2024 5.0 I loved their onboarding and the platform itself is very clean and easy to setup. I had no issues getting everything firing and all of my tenants seem very satisfied with it. It helps make the rent collections a much easier process. Pros I love the autopay feature and the tenant portal. Cons I did not like the intial setup fees, I also didn't like the fact I can't do one-off charges for renting out conference rooms etc. but they do not market that they do that so it's not an issue just would be a 'nice to have'. Alternatives considered [LOFT](https://www.capterra.com/p/233623/LOFT/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing DoorLoop Pricing and features were the main motivators to go with DoorLoop. Also, their marketing was much better and more transparent. I learned what I needed to through their videos so it made looking at their product seem like more of a fit. Review Source AR Andrew R. Owner Real Estate Used the software for: Less than 6 months ### "Nickle & Dime galore - not worth the money " June 25, 2024 2.0 I strongly advise against using DoorLoop for your property management needs. Initially, the salesperson convinced me to pay for a full year in advance, as I often do with services. However, the experience quickly deteriorated. The trainers, working from home, frequently had poor internet connectivity, wasting half of the training sessions (one hour) on fixing their internet issues. The onboarding process was so cumbersome that I had to complete it myself after multiple failed attempts. Additionally, I was not informed about the extra fee for a merchant account needed for rent collection, which was a primary reason for choosing the software. After realizing the high cost, I discovered several other services offering more features at much lower prices. When I decided to cancel within 60 days of starting, I was denied a refund. Despite paying for a full year, I only used the service for less than 60 days, leaving me feeling unfairly treated. Based on my experience, I recommend seeking alternative property management solutions that provide better value and customer support. Pros The service has a simplistic look to it. I didn't want anything fancy as i have older tenants and I needed a simple/straight forward look. Cons The salesperson effectively convinced me to purchase the product, leading me to pay for a full year in advance, as I usually do. However, the experience deteriorated significantly after the initial purchase. The trainers, who work from home, frequently encountered poor internet connectivity, consuming half of the allotted training time (one hour) to resolve their issues. The onboarding process was cumbersome and required multiple attempts, eventually leading me to handle it myself. I was also not informed about the additional fee for a merchant account necessary for rent collection, which was one of the primary reasons I purchased the software. Upon realizing the cost, I found several other services offering more features at a much lower price. When I decided to cancel the service within 60 days of starting, I was denied a refund. Despite paying for a full year, I only used the service for less than 60 days, leaving me feeling unfairly treated. Reason for choosing DoorLoop honestly the look - I needed something simply for tenants Switched from [RentRedi](https://www.capterra.com/p/199707/RentRedi/) After a highly disappointing experience with DoorLoop, I decided to switch to RentRedi, and it has been a game-changer for my property management needs. One month of using DoorLoop cost the same as an entire year with RentRedi, yet RentRedi offers significantly more services. With RentRedi, I receive a comprehensive suite of features that far surpass what DoorLoop provided, all at a fraction of the cost. The transition was smooth, and the support has been outstanding, making it clear that RentRedi values its customers and their success. I highly recommend RentRedi for anyone looking for a more affordable and efficient property management solution. Review Source Response from DoorLoop August 6, 2024 Dear Andrew, Thank you for sharing your feedback. We're sorry to hear that your experience with DoorLoop hasn't met your expectations. We take your concerns seriously and have tried to reach out to you directly to address them. We would like to discuss your concerns further and find a solution that works for you. Please contact our customer support team at your earliest convenience. Best regards, The DoorLoop Team IH Isaiah H. Owner Real Estate Used the software for: Less than 6 months ### "Worst PM software on the market " June 11, 2024 1.0 Absolute worst company I have ever done business with. In the matter of two weeks I worked with them they had two reps quit which provided confusion to me as a customer. Also they have many hidden fees that you find out after you pay your main subscription. Do yourself a favour and go with a reputable PM software. DoorLoop is too new and it’s a bunch of kids running around not knowing or understanding how to operate. And don’t even get me started on their customer service and support Pros Had an app but overall still pretty bad Cons Everything….. the inconsistency and lack of transparency with their back end team made me want to run the other way so fast Alternatives considered [TenantCloud](https://www.capterra.com/p/133029/TenantCloud/) Reason for choosing DoorLoop They had nice website but terrible product and customer service. Switched from [Stessa](https://www.capterra.com/p/181042/Stessa/) Thought I would have a more robust system but I did not and immediately went back Review Source Response from DoorLoop December 4, 2024 Hi Isaiah, thanks to your constructive feedback, we've implemented some changes across our website and internal processes and it looks like we were able to make things a bit better in the end for you. Thank you for giving us a try, hopefully we can earn your business and trust again in the future. ML Marie L. Partner Real Estate Used the software for: Less than 6 months ### "Extremely valuable property management software" April 27, 2024 5.0 Pros On the Accounting side, the software delivers everything you need to make informed decisions regarding rentals and property management. The software is intuitive to your needs and very customizable. Chat help is available and very helpful in the times we've reached out. The system is something that we will be able to grow with as we acquire more rental units and the tenant portal/online payments will be very useful. Cons Not really a con, however, I can see where someone would try to jump right in. My advice would be to take the time to go thru DoorLoop University so that a new user has a clear understanding of how to set up the system for your own needs - and you will learn even more features that you may have not thought you needed. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Basically, the accounting was unable separate out our P&L by unit. When we called, the support couldn't even answer basic accounting programs, couldn't tell us how to separate out income & expenses by unit and then suggested that we hire one of their bookkeepers to do the work for an additional cost! When we found that DoorLoop could do that and so much more, the decision to switch was a no-brainer. Review Source RL Renan L. Manager Real Estate Used the software for: 2+ years ### "Saving time and energy with DoorLoop" January 15, 2024 5.0 Door Loop Software stands out as a comprehensive and user-friendly solution for access control management. Its intuitive interface, robust features, and seamless integration capabilities make it a valuable asset for organizations seeking to enhance their security infrastructure. While no software is without its areas for improvement, Door Loop Software certainly deserves consideration for those in need of an efficient and reliable access control solution. Pros One of the standout features of Door Loop Software is its user-friendly interface. Navigating through the system is intuitive, making it accessible even for users with minimal technical expertise. The clean design and well-thought-out layout contribute to a positive user experience. Cons While Door Loop Software impressed me with its overall functionality, there's always room for improvement. A more detailed user guide or tutorial section could be beneficial for users who are new to access control systems. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) DoorLoop has more helpful features and I can centralize all info in the same place. Review Source BK Brian K. RE Manager Real Estate Used the software for: Less than 6 months ### "Doorloop Review" April 24, 2024 5.0 great, accomplishes our companies goals for our property management software Pros Easy of use. Minimal key strokes to complete a task. Cons cost for tenants to make online payments Reason for choosing DoorLoop Ease of use. Cost fluctuates with size of portfolio. Switched from [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/) Yardi is cumbersome and expensive. Doorloop is more cost effective. Review Source AL Andrea L. Records keeper Real Estate Used the software for: Less than 6 months ### " LIFE IS BETTER WITH DOORLOOP - JUST DO IT!" April 30, 2024 5.0 I am very satisfied with my purchase and the staff's help. Pros The program is easy for a Novice to follow but, when you run into a road block, the Chat is not too chatty, which I'm pleased with and does not prevent you from communicating with a person. Results are also fast and very helpful. Cons I haven't found any yet as I am still new to the Program. Switched from [Avail](https://www.capterra.com/p/181119/Avail/) Avail did not have the accounting feature I desired. It was expensive and offered nothing but collecting rent for me. I could not print a Tenant's Ledger or anything like that. Review Source SM Spencer M. Managing Member Real Estate Used the software for: 1-2 years ### "Doorloop is great! " January 31, 2024 5.0 I would give Doorloop a 10/10. Great customer service and a great product. It has been essential for growing my business and streamlining processes. Pros Doorloop hs fantastic customer service. I can accomplish everything I need in Doorloop but when I run into a question or roadblock, it is easy to get an answer and get back up in running in a matter of minutes. Cons I was sad that there are no graphs or charts to show expense trends, NOI trends, revenue trends, etc. It would be nice to have a graph feature where you could easily see NOI by month and make sure you are trending in the right direction. I realize I can export to excel and create a graph but that is cumbersome. Alternatives considered [TurboTenant](https://www.capterra.com/p/147659/Turbo-Tenant/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing DoorLoop Good pricing, good product, and good user interface. Review Source BK Brian K. Property Manager Real Estate Used the software for: 6-12 months ### "DoorLoop Review" December 25, 2023 5.0 Pros DoorLoop provides a wide array of utilities for property managers. Tenants can apply online, pay online, and be screened via TransUnion. The system tracks payments in and out and owners can jump on their own portal and run their own reports at any time. If someone comes into the office and pays with a check, I can immediately enter the payment in on the cellphone app and submit a picture of the check as part of the record of the payment. The system will also automatically email the tenant that the check was received. There are settings to send reminders to tenants when rent is due or if they are late to help reduce forgetfulness. They are always updating the system to add new features. DoorLoop has howto guides and videos to walk you through how to do anything. But if there is still an issue, their customer service people are very responsive by immediately getting on an online chat or getting on a Zoom call to help you. Cons There are a few features I would like to have added. I have mentioned a few to DoorLoop who has stated they are working on a few of them. That is one thing I have noticed is that they are always improving the program and adding more features so that in time I am getting more of what I want. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing DoorLoop It had most of the features I wanted at the best price. Review Source SS Steven S. Owner / Manager Real Estate Used the software for: Less than 6 months ### "Great Option for less than 50 Door Owners." September 4, 2023 5.0 Pros It is very easy to use and is very powerful. There is more than what I expected. I needed a platform to replace my property management team and Door Loop is proving to be an excellent choice. They provide on-line training to guide thru training of its features. I have since gone 'live' within two months of initial setup and rents were collected with no hiccups. I also had to turn one property and did so with only a one day vacancy. DoorLoop provided the basis to list, and screen tenants and provide background checks to make the best decision possible for tenant selection. Cons Onboarding sessions always seem rushed with only 30-45 minutes of training. Then rescheduling can be around a week away. In fairness, you can use the help feature and someone live will address any issues that may arise. There are many how to videos, but they are short and circustantial. It would be great to possibly have lectures on all the features, especially the accounting and reporting capabilities. I would love to learn more about the power of Door Loop. Alternatives considered [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing DoorLoop User friendly, sales support team, you tube videos and competitive pricing Review Source CB Christine B. Owner Real Estate Used the software for: 6-12 months ### "Still Producing Management LLC" April 17, 2024 5.0 Great when we have a question DoorLoop answers quickly. Pros Over all everything we were looking for is available except multiple QuickBooks accounts. Cons Can only integrate one QuickBooks account. Reason for choosing DoorLoop This one seemed to be what we were looking for in all areas. Review Source MS Mike S. Partner Real Estate Used the software for: Less than 6 months ### "Can't go wrong, easy to use" March 26, 2024 5.0 Very professional from start to finish. We manage like 10 commercial properties. This is just what we needed. Before DoorLoop, we were using spreadsheets. Pros I had one training session then figured out the rest by my self. If you are a confident, technical person, this software is very intuitive. I did need to ask my CPA a few questions when it came to setting up the balance sheet. I have contacted customer service a few times for some simple fixes. Just a great software and worth the price. There's nothing lacking, except maybe a cash flow statement. Cons Nothing. I love the tenant portals, online payment. Everything was easy to setup. Easy to get around. Nothing not to like. Reason for choosing DoorLoop Totality. It does it all, plus the great reviews. We weren't looking for the cheapest solution. We wanted the right solution providing a great tenant experience and would scale with us. Review Source CB Clay B. Manager Real Estate Used the software for: 1-2 years ### "Very Professional" March 19, 2024 5.0 Pros I love that I can automate my rent collection and tracking per unit. Cons The price has always been a little high for what I need it for. Review Source KR Kelsi R. owner Real Estate Used the software for: 1-2 years ### "Good software, tenants like ease of use and reminders" May 30, 2024 5.0 Pros ease of use, cost and scalability is what I liked most. Customer Service is also very helpful Cons That they hold my $$ for too long before it deposits in my bank. Review Source MF Mykayla F. Managing Broker Real Estate Used the software for: 1-2 years ### "MUST HAVE! " April 17, 2024 5.0 Pros We utilize DoorLoop everyday. I love the ease of use, and the fact that I can click in the bottom right hand corner to talk to someone for help whenever I need it. Someone responds in a quick and timely fashion which is helpful always, and I never go without an answer. Cons I honestly dont have a ton of cons about DoorLoop. I have submitted requests for features for my landlords to have access too, and they are working on that. Reason for choosing DoorLoop The sales team here was responsive and while DoorLoop was a little bit new when we signed up, we knew it was going to be the perfect fit for us. Review Source FH Frederick H. Manager Real Estate Used the software for: 6-12 months ### "Better than a property management group" December 17, 2023 5.0 Absolutely outstanding. Getting onboarded can be a little confusing, especially if you've never had experience with anything like DoorLoop or rent tracking systems. DoorLoop provided live on-demand training with a coach that made it pretty quick and easy to get setup and running. I would highly recommend DoorLoop for, at least, small to medium sized organizations. I have found DoorLoop VASTLY superior and less expensive than a traditional property management group. Pros I use DoorLoop most for tracking tenant maintenance requests. DoorLoop makes it a one-stop-shop for seeing a maintenance request from start to finish. This has been most valuable to us since transitioning from a property management group. Cons We have been using DoorLoop for around a year, and so far I've found zero problems. I honestly cannot think of anything that needs to be improved. I'm sure there's something, but everything has been spot-on so far! Reason for choosing DoorLoop DoorLoop is graphically appealing, intuitive, inexpensive and just felt right. My wife actually found it. I wasn't skeptical for long, and it's worked out great! Review Source JT Johnny T. Service Desk Manager Information Technology and Services Used the software for: 1-2 years ### "Best Software of it's kind!" October 3, 2023 5.0 I did a lot of research on finding the best property management software that works for us with a reasonable price range and this is it for us! I am very satisfied with this product and look to continue using this for many years to come. Pros The software is user friendly. I have found more tools to use that I need at this time. Reporting is amazing as well as the dashboard feature which is my favorite! I would like to highlight here that their customer support is TOP NOTCH! It will be very hard to find this type of support. Cons The accounting could be a bit more friendly but again, I'm not a finance guy so it may be easy to use for others. Review Source SW Sara W. General Manager Real Estate Used the software for: 6-12 months ### "Multifaceted for many types of rental properties" March 18, 2024 4.0 Overall doorloop has streamlined our lease tracking, billing process, collections, and accounting for all of our rental properties. Pros we are able to use this software across all of our rental properties and manage them in one place even though they are all very different rental property types. (apartments, campgrounds, VRBO) Cons There are some minor adjustments I would like to see in features, but this can all be custom programmed if you choose to pay for it. Review Source VR Verified Reviewer CEO Real Estate Used the software for: 1-2 years ### "One Place for Data and Coordination" February 8, 2024 5.0 I love this software. We have an office, and still use DoorLoop. I've had two accountants check it out and they were impressed. The customer service is SO quick. And I've got 3 Owners with logins, for their OWN portfolios, and they are impressed as well. If you've got 10 or more properties, even if you're in town, I recommend this software. If you manage for property owners, I suggest using this software. Pros I like the most that my tenants can put a work order online and get a response; whether or not the office is open. Cons There's a LOT of accounting reports, and some reports I felt I need but it's hard to get. Review Source VA Victoria A. Manager/Administrator Real Estate Used the software for: 6-12 months ### "My best friend DoorLoop" May 24, 2023 5.0 Overall DoorLoop has helped my business be more sustainable. I don' have to bear so much mental work anymore and i dont have to be present 24/7 anymore. Now my business can run smoothly all the time. Pros DoorLoop has made my small business so much more managable. It has made it so easy to stay on track with all crucial aspects of my business. Anything I could possibly need is already all integrated. Cons I just wish I could've gotten more hands on learning. DoorLoop haas great costumer service and i can reach out whenever i want through the app but when i starting to use it it did get a little overwhelming, I just wish someone could've sat with me and helped me with integrating and any other questions i had. Review Source JR Jeff R. Property Manager Real Estate Used the software for: 6-12 months ### "Why I chose DoorLoop to Manage My Properties" October 10, 2023 5.0 I found the setup of the system straightforward and fairly intuitive. I was offered a couple sessions with customer support to familiarize me with the software, but I already did that on my own. So if you're one who is easily intimidated by software, DoorLoop is already setup to cater to you. Once setup, the automated nature of most areas of property management in the software makes me feel like I have a back office taking care of all the annoying and tedious work so I can relax and enjoy property ownership. Pros Once the system is setup, the automation in just about every area of the site is excellent and turns a challenging task (property management) into a very manageable one. Cons I was disappointed to learn that when a tenant pays with the ePay option, it takes 9 days for the money to hit the deposit account. I'll adjust my lease to compensate for this next year; I just wish I had known before locking in this tenant. Reason for choosing DoorLoop I liked the video support and customer support in general, seemed like DoorLoop was more prepared and polished and so far I'm super happy with my choice. I also watched a lot of YouTube reviews of both software offerings and that helped tremendously to have those out there. 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