# Remote Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Remote the right Remote Work solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/211639/Remote/reviews --- Remote 4.4 (95) [View alternatives](https://www.capterra.com/p/211639/Remote/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 27th, 2026 # Reviews of Remote Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews Daniel J Sales Development RepresentativeInsurance, 11 - 50 employeesUsed the software for: 1-2 years. “Remote was a great switch coming from Rippling, our company started using remote to ensure our payments would arrive on time and invoices were easily generated using remote.“ May 7, 2025 RG Rachel G Head of OperationsComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “Lack of transparency, lack of communication between their internal teams and to us as their client, lack of readily available information on their country explorer pages (then useful info being locked behind a jira login which we were only given access to after a year of having issues with them), their support team is very scripted/basic level support and often doesn't tally at all with the nuances and complexities of hiring across the world.“ October 15, 2024 CS Christine Alyssa S Senior HR SupervisroMarketing and Advertising, 51 - 200 employeesUsed the software for: 6-12 months. “The platform allows for flexible contract setups, making it easier to hire both full-time employees and contractors globally.“ October 22, 2024 CS Christine Alyssa S Senior HR SupervisroMarketing and Advertising, 51 - 200 employeesUsed the software for: 6-12 months. “As Remote manages onboarding processes across different countries, it may take longer than expected, especially if legal complexities or unexpected regulatory challenges arise.“ October 22, 2024 Daniel J Sales Development RepresentativeInsurance, 11 - 50 employeesUsed the software for: 1-2 years. “Invoices are easy to build with tracking number and other fields remote helps you with.“ May 7, 2025 CS Christine Alyssa S Senior HR SupervisroMarketing and Advertising, 51 - 200 employeesUsed the software for: 6-12 months. “No customized set up for contract signatures, support response times can be slow, especially for time-sensitive issues.“ October 22, 2024 PB Paige B VP, People and Organization DesignPackaging and Containers, 51 - 200 employeesUsed the software for: 1-2 years. “Remote has enabled our team to grow globally, hiring amazing people without the worry and cost associated with creating a legal entity. “ October 24, 2024 EY Eli Y CEORetail, 2 - 10 employeesUsed the software for: 6-12 months. “Their terrible service, their slow processes, the incorrect invoices, the unfamiliarity with international labor laws and processes“ August 11, 2024 ## Showing most helpful reviews Showing 1-25 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dylan C. Software Developer Computer Software Used the software for: 1-2 years ### "The only way a startup can manage a global workforce" December 12, 2023 5.0 Remote has been a wonderful tool for us, without which we wouldn't have been able to hire some of our most talented employees from countries we don't have a legal base in. Pros Remote allowed us to reach talent in countries that we otherwise couldn't employ in. We could safely employ across Europe without fear of local nuances in employment and tax law. Cons The price per Remote employee can be expensive for smaller teams. If you're only hiring one or two employees, the price represents a significant percentage of the outgoing salaries. Review Source AH Amanda H. People Ops Computer Software Used the software for: 6-12 months ### "Stellar product to support our global team!" October 15, 2024 5.0 Pros Onboarding experience, from both the administrative and employee/contractor perspective, is some of the best I've experienced. Their CS team is also responsive and supportive. I love that they're open to UI feedback as well. Cons They're still figuring out some UI bugs but again, because they're so open to customer feedback, this isn't a deal breaker for us. Alternatives considered [Deel](https://www.capterra.com/p/205015/Deel/)[Justworks](https://www.capterra.com/p/223913/Justworks/) Reason for choosing Remote Sales and customer support team, pricing and availability/support in local countries. Review Source YP Yannis P. Product Manager Information Technology and Services Used the software for: 1-2 years ### "Beyond the expensive subscription, expect high monetary and time costs due to their mistakes." December 4, 2024 1.0 As mentioned in my cons section: I was hired through remote.com while living in the Netherlands. They connected me to a local "expert" who completely messed up their understanding of local regulation, which ended up costing me thousands of Euros. A year later when this was clear, I had to spend hours and hours communicating with them via chat support and sending them the written proof of their mess up. Not only did I need to do my own research, and I ended up being way more knowledgable than their own "expert" on the local regulation, and had to spend days trying to get in contact with someone senior. But most of all, they refused any form of compensation for their mistake. So to sum up again: 1. check your work calendar. Do you have 4 hours every week to spend on getting answers to issues that your remote employees face? 2. Is money not an issue for your employees, when remote.com messes up with local regulation? Then they are the company for you. Pros Amazing UI on their dashboard, makes it very simple to use on a day to day basis. Cons They are not a real HR company, they provide a good looking platform, but then completely mess up on the HR side. This ended up costing a lot of money, and most of all for everyone worth considering it, time. tl;dr: 1. check your work calendar. Do you have 4 hours every week to spend on getting answers to issues that your remote employees face? 2. Is money not an issue for your employees, when remote.com messes up with local regulation? Then they are the company for you. Review Source EW Emmy W. HR Business Partners Wholesale Used the software for: 6-12 months ### "Easy payroll solution" October 21, 2024 4.0 easy to use software, we are happy with the product Pros easy to use, easy solution for foreign payroll Cons little flexibility: pre-payment for one of our employees was difficult to achieve way of invoicing: pre-payroll and actual payroll: this brings extra work as you have to check everything double Reason for choosing Remote simular products that offered employer of records Review Source CO Carolina O. Head of Product Non-Profit Organization Management Used the software for: 1-2 years ### "Good if you're a small company, cost efficacy increases the bigger you get" October 24, 2024 5.0 Great support, health insurance, platform is intuitive Pros Compliance, health insurance, ease of requests on the platform, support is thorough Cons Have to get in touch with team to solve simple problems sometimes Alternatives considered [Remofirst](https://www.capterra.com/p/255630/Remofirst/) Reason for choosing Remote Health insurance coverage was larger for the same price Review Source MM Michelle M. People and Performance Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Remote works :)" October 15, 2024 4.0 My experience has been very positive - the team behind Remote do a great job and the platform is well designed and easy to use Pros Customer service is really responsive and personalized. Plus the platform is easy to use for staff and on the back end, with good functionality Cons I wish more countries were covered for employment through Remote! Alternatives considered [Deel](https://www.capterra.com/p/205015/Deel/) Reason for choosing Remote Pricing was more competitive with negotiation Review Source NG Nicolas G. People and Culture Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Great to hire abroad" October 21, 2024 4.0 Pros How easy it is to use. The customer service is great Cons Time tracking and hour compensation can bit a bit limiting Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Remote It was a recommendation of another organization Review Source NR Natasha R. Remote Job Accounting Used the software for: Less than 6 months ### "Remote job offer." September 16, 2025 4.0 My overall experience of remote jobs are not so optimum, they lye a lot with the offer listing, and just like to play with people necessity. Pros I like the remote jobs because don't have to leave your house neither spend no type of busfair in commuting. Cons The least is that not all of the Companies pays properly and constantly. The would lye and offer a lot of income that don't go with the job listing. Review Source Response from Remote Technology September 17, 2025 Hi Natasha, Thank you for taking the time to share your experience with Remote Recruit. As Senior Voice of the Customer Manager at Remote, I’m sorry to hear it hasn’t met your expectations. Remote Recruit is built to help companies post accurate roles and connect with global talent, so concerns about misleading or inconsistent listings are something we take very seriously. Your feedback is important for us to ensure trust and reliability across the platform. I’d love the chance to learn more about the roles you encountered so we can look into this further. Please feel free to reach out to me directly at feedback@remote.com. — Mel Diamond, Senior Voice of the Customer Manager at Remote RG Rachel G. Head of Operations Computer Software Used the software for: 2+ years ### "Expectation vs Reality" October 15, 2024 2.0 Haven't loved it. It's an inherited system that I would not have chosen myself, I just think they've scaled too quickly and aren't ready to serve a lot of the countries they're working in. It's cost us so much financially but also in time and energy to rectify issues that could have so easily been avoided in the first place if the correct and relevant information had been available at the start of a hiring relationship. Pros We finally have an account manager who is genuinely helpful and engaged, but spent 2 years with a real lack of support. They are proactive when you raise an issue and do seem to want to strive for a good resolution for all parties involved, but it takes some real escalation for it to get to that point. Platform is easy to use as an admin and as an employee. Cons Lack of transparency, lack of communication between their internal teams and to us as their client, lack of readily available information on their country explorer pages (then useful info being locked behind a jira login which we were only given access to after a year of having issues with them), their support team is very scripted/basic level support and often doesn't tally at all with the nuances and complexities of hiring across the world. Some countries they are hiring into they are absolutely not geared up to deal with, particularly when it comes to offboarding. e.g. Italy, Norway, Portugal. Their system is basic, it also doesn't allow for the nuances of obscure PTO requirements. e.g. Norway. We've had multiple issues with onboarding and offboarding, wrong information being shared with employees and all at a costly expense to us. Review Source Response from Remote Technology October 24, 2024 Hi Rachel, Thank you for taking the time to share your experience with us. I’m sorry to hear about the difficulties you’ve encountered, especially around transparency, communication, and support. I understand how frustrating it can be to deal with these issues, and we genuinely appreciate your patience. I'd love to hear more about your concerns and work toward working to resolving all of your concerns. If you’re open to it, please feel free to contact me directly at feedback@remote.com so we can discuss how to improve your experience and ensure we address these challenges effectively. Thanks again, Warm Regards, Melanie Diamond - VOC Manager @ Remote AH Anthony H. CEO Information Technology and Services Used the software for: 2+ years ### "99% excellent just a couple annoyances" October 15, 2024 5.0 Remote is our key EOR partner and enables our business to move internationally without much issue. In general we are very happy with them. Pros Great service, solid tech platform, reasonable pricing Cons Payments used to be immediate now they take a couple days to be reflected, which is especially challenging as the company as a whole is very unforgiving of any payment delays and will freeze your account. It's very disruptive. Alternatives considered [Deel](https://www.capterra.com/p/205015/Deel/) Reason for choosing Remote Better onboarding, responsiveness and tech Review Source EM Erin M. HR Director Non-Profit Organization Management Used the software for: 1-2 years ### "Satisfied with service" October 21, 2024 4.0 Pros fairly predictable. Employees are paid, benefits are offered in compliance with country laws. invoices are timely. Cons Employees don't know where to enter their PTO Alternatives considered [Canadian Cloud Backup](https://www.capterra.com/p/134308/Canadian-Cloud-Backup/) Reason for choosing Remote Ease of setup, much higher price, could offer us more countries in the future Review Source VD Vilena D. Business HR Analyst Information Technology and Services Used the software for: 1-2 years ### "Remote review" October 24, 2024 5.0 Pros User-friendly platform for both the administrator and the employee Cons In my opinion, everything is fine and Remote is one of the best Review Source JS Justin S. HR Manager Computer Games Used the software for: 1-2 years ### "Out of Country Employees" October 28, 2024 5.0 Remote has made it tremendously easy to work with our out of country employees. They handle almost everything and keep us updated on anything we need to know or approve. Pros Easy use for our out of the country employees. Cons We have not terminated any employees with Remote, but we were informed that we would have to give plenty of notice if we were going to work with them to give a severance. This has not been an issue, I just have not used the process yet. Review Source FM Francesca M. HR director Consumer Electronics Used the software for: 2+ years ### "Very good service" October 15, 2024 4.0 Overall our collaboration has been very good. Pros UX of the website, availability of the key account and the support Cons there was some slowness in giving responses in the onboarding of an executive Review Source LB Lori B. Finance Manager Wholesale Used the software for: 6-12 months ### "Easy to use" October 23, 2024 5.0 Pros User friendly, very simp0le, easy to use and to navigate on each menu Cons nothing for now, I have not use all features yet Review Source EY Eli Y. CEO Retail Used the software for: 6-12 months ### "Terrible service, many errors, very frustrating" August 11, 2024 1.0 Unfortunately, Remote is the only available international payroll service that partners with Gusto. If I had any other option, I would have changed ten times already. Their service is incredibly slow, and never answers my questions correctly. Not once actually. The answers are broad, not personalized to my cases, and I have to continuously follow up and escalate in order to get resolution. Nearly every step in the setup had an error that I had to catch and fix, and still months in there are errors in employee invoices that take weeks to resolve. Very frustrating experience to work with them! Pros The ability to pay international workers Cons Their terrible service, their slow processes, the incorrect invoices, the unfamiliarity with international labor laws and processes Review Source Response from Remote Technology August 23, 2024 I’m Amee from Remote. I’m truly sorry to hear about your experience—this is far from the standard we strive for, and I apologize for the frustration this has caused. We’ve requested your contact details via Capterra so we can address these issues as quickly as possible. We’re committed to making this right. If you have any other concerns or feedback, don't hesitate to reach out to us at help@remote.com. Thank you for your patience, and we deeply apologize for the inconvenience. Best regards, Amee EP Enzo P. Head of french technical support Telecommunications Used the software for: 6-12 months ### "Good service, be carefull of ping pong effect" October 24, 2024 4.0 From onboarding till now, all good. I would love a French expert regarding accountant. This is missing. Pros I like that it is remote, every thing is handled correctly Cons When i need something specific, related to money usually, i often end up like a ping pong ball between remote.com and the employer. That is why only 4 stars Review Source RH Richard H. COO Computer Software Used the software for: Less than 6 months ### "A well thought our service" October 24, 2024 5.0 A well thought out user interface which was helpful and quite easy to use. Pros Their fast and efficient support and onboarding process Cons Understanding the invoices and which one referred to which month. Review Source KS Katarzyna S. Office Manager Information Technology and Services Used the software for: 6-12 months ### "Great platform for hiring talents across the world" October 20, 2022 5.0 Our overall experience with Remote is great. Customer service especially stands out: it's very responsive and always finds the right solution. We cannot imagine hiring process without Remote. Pros Remote is a prefect platform for hiring people from across the world. The ease of implementation, super intuitive admin panel and truly amazing customer service - those advantages has made it impossible for us to imagine working without Remote. Remote team will take care of every step of the onboarding and offboarding of the employee, ensuring that we are up to date with the process. The payroll administration is very helpful as well. What is also important, with Remote we don't have to worry about regulatory compliance - we are sure at all times that everything is done in accordance with the regulations of the given country. Cons The pricing is a bit high, but taking into consideration the quality of service, it is acceptable. Alternatives considered [Deel](https://www.capterra.com/p/205015/Deel/) Review Source EO Estefania O. Admin Project Officer Consumer Electronics Used the software for: 6-12 months ### "Great support and feedback" June 20, 2023 5.0 Pros It´s been a great experience so far, any time I raise a request for support, I get the necessary help within the desired timelines, \[sensitive content hidden\] has helped me in a very professional and proactive way. Cons I cannot mention any bad point so far in the experience I am having working with Remote. Review Source KH Katie H. Co-founder and COO Industrial Automation Used the software for: 6-12 months ### "Remote is fundamental to Phaidra" February 11, 2021 5.0 Remote enabled Phaidra to build a global company featuring incredible talent that sit at the intersection of industrials and AI - a rare and hard to find talent pool. We started with Remote when they were a start-up themselves, which meant we grew as a company as they did - and were able to share feedback and see the implementation of new features we requested. The collaboration with Remote continues to be awesome and we intend to have Remote as a strategic partner as we scale. Pros Remote's software enables Phaidra to bring on new talent from almost anywhere in the world. Their support team is helpful and thoughtful in their communication. Cons It would be great to have more transparency into what stage new employees are in during onboarding. Specifics (like if Remote sent the onboarding email, etc.) would be great! Reason for choosing Remote We chose remote because of the ease with which we can hire new talent and the ability to scale our team globally. Most importantly, Remote supports our local talent with a solution that we ourselves would want to use if we were hired through an EOR. Remote takes care of our people in other countries, and this is absolutely a requirement for building a healthy company culture. Review Source Willy B. Senior Business Analyst Information Technology and Services Used the software for: Less than 6 months ### "First Experience with Remote" October 25, 2022 5.0 Absolutely amazing, considering HR services is complex with all the details, but remote is able to simplify process even without having to collect any hardcopy files unless for contract. Pros Providing support upon employment contractual for overseas company complete with all the details needed to comply with local regulation Cons So far I have to admit that nothing disappoint me yet from my personal experience Review Source AC Anna C. Office Manager Information Technology and Services Used the software for: 6-12 months ### "Hiring talent across the world made easy" August 31, 2022 5.0 Pros It made our life easier. Thanks to Remote we have been able to hire talent from countries where we don't have presence in, offer compliant contracts and save time on payroll management. We also received support with tax and legal issues specific to different cases. Whoever we had a problem, the Remote team has gone above and beyond to find a solution. Cons Because onboarding employees in every country depends on local regulations, it requires and a proactive approach from the person doing the enrollment and being in contact with the onboarding/happiness team. Review Source VM Valentin M. Senior Software Engineer Information Technology and Services Used the software for: 6-12 months ### "Easy to use, constantly improving" October 25, 2022 5.0 I am working remotely thanks to Remote. Its such a great opportunity to work for any company in the world from your home country. Pros \- easy to use- good support- frequently improving Cons I don't have any particular remarks so far Review Source VR Verified Reviewer Commodity owner Computer Software Used the software for: Less than 6 months ### "Easy to use employer of record" October 25, 2022 5.0 Pros Integrates well with existing systems. Customer support is very good. Cons Nothing so far. Everything had worked as expected. Review Source Similar Products Featured ## Related categories [Benefits Administration](https://www.capterra.com/benefits-administration-software/)[Payroll](https://www.capterra.com/payroll-software/)[Multi-Country Payroll](https://www.capterra.com/multicountry-payroll-software/)