# TimelinesAI Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about TimelinesAI Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more. Source: https://www.capterra.com/p/211597/TimelinesAI --- # TimelinesAI Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) TimelinesAI ## What is TimelinesAI? What it does: TimelinesAI is a WhatsApp-first communications layer that unifies messaging across individual numbers. Keep consistent processes with roles, permissions, templates, and centralized history synced to your CRM. Why it matters: Governance and analytics make activity measurable and auditable. Automations, API, webhooks, Zapier, and Make orchestrate notifications and lifecycle touchpoints without changing your stack. ## What is TimelinesAI used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Overall rating Based on 116 user reviews Reviews sentiment Positive 93% Neutral 6% Negative 1% Starting price $25 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TimelinesAI?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://timelines.ai&name=TimelinesAI) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TimelinesAI 4.6 (116) VS. [4.4 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $25 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (116) Ease Of Use 4.0 (18,101) Value For Money 4.5 (103) Value For Money 4.0 (12,790) Customer Service 4.6 (108) Customer Service 4.1 (14,022) ## TimelinesAI alternatives [4.5 (4,451)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (722)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.2 (1,291)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/211597/TimelinesAI/alternatives/) ## Who uses TimelinesAI? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Third-Party Integrations 4.6 (53) 71.70% of 53 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Chat/Messaging 4.7 (43) 72.09% of 43 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Workflow Management 4.4 (33) 96.97% of 33 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Collaboration Tools 4.3 (27) 40.74% of 27 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together Interaction Tracking 4.4 (27) 81.48% of 27 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts API 4.8 (22) 95.45% of 22 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases TimelinesAI 15 features Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Track interaction history by documenting conversations for contacts Store information about leads or contacts and track, manage and nurture them throughout the sales process Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Adjust communications based on previous interactions or personal preferences Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Group leads or contacts based on their specific characteristics Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (116) 4.5 Based on 116 reviews ## Pricing Value for money 4.5 (103) Free Trial [View pricing plan details](https://www.capterra.com/p/211597/TimelinesAI/pricing/) CRM Integration $25.00 Per User,Per Month It includes: - crm - whatsapp Shared Inbox $40.00 Per User,Per Month It includes: - crm - whatsapp Mass Messaging & Automation $60.00 Per User,Per Month It includes: - crm - whatsapp Value for money 4.5 (103) 4.5 Based on 103 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ monday.com](https://www.capterra.com/p/147657/monday-com/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (108) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (108) 4.6 Based on 108 reviews ## User reviews Overall rating 4.6 Based on 116 reviews Filter by rating 5(83) 4(25) 3(7) 2(0) 1(1) Mentioned topic Sorted by most recent Mark O. CEO Marketing and Advertising ### "Brilliant integrations with CRM and lead acquisition systems." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2026 I use TimelinesAI to integrate into my business WhatsApp. I have this WhatsApp hooked into my CRM system and also ChatGPT. This means that anytime I receive a message on WhatsApp, a record is entered into my CRM system to follow up with that enquiry manually. However, the ChatGPT integration means that WhatsApp most frequently will have a communication with that lead and gently guide them towards booking a discovery call with me. when the lead is ready, TimelinesAI (integrating with WhatsApp) then sends them a booking link. I also use TimelinesAI with my Meta ads. Because TimelinesAI has a Zapier integration, I can ensure that every time a new lead comes in from a Meta advert, that lead is sent an immediate WhatsApp message and a conversation is started. It makes such a huge difference to marketing, using immediate responses like this. Pros Reasonably simple to use and integrates incredibly well with my Pipedrive CRM system and also ChatGPT. Cons Genuinely nothing. I actually can't fault the product; there's nothing I'd change. Apart from perhaps making it free. :-) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User AI Automation Engineer Professional Training & Coaching ### "Great tool, even better customer support." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 12, 2026 Definitely a great company, and very useful software. Their support team is very responsive and professional Pros Definitely the ease of use and the ability to integrate with Close CRM very effectively and intuitively. Cons Interface could look a little more modern and Sleek, although the current one is not bad by any means. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CN Casper N. Co Founder Real Estate ### "A Powerful WhatsApp Tool for Team Collaboration and Customer Communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 17, 2025 •Mobile experience is functional but less powerful than desktop •Longer trial version can be helpfull. Pros TimelinesAI is a reliable and user-friendly WhatsApp tool that works especially well for teams managing a high volume of conversations. The platform makes it easy to connect multiple WhatsApp accounts and centralize all chats in one shared inbox. This improves visibility, collaboration, and response times across the team. Cons Shared inbox makes team collaboration very efficient •Useful features for tagging, assigning, and tracking conversations •Works smoothly with WhatsApp Web without complex technical requirements •Good value for money for small to medium-sized teams Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JO Juan O. CRM strategist Marketing and Advertising ### "Ease of use and stable integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 24, 2025 Very good, after looking at several whatsapp solutions, this checked all boxes to power up my sales team. Pros That it could connect to HubSpot easily and so far, in a stable way with two direction sync and live conversations inside deals. Cons Maybe the price and "mass message limitations" and that you cannot see the live conversations inside the lead object. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JF Jefferson F. CRM Health, Wellness and Fitness ### "Recomend the use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 14, 2025 I'm Learning about application, but i'm thing very easy. The integrations with Zapier and Hubspot is very good Pros Application is friendly to use and easy to learn. The integrations with Zapier and Hubspot help to unifique everthing Cons Nothing to consider while, because i'm start the use and learn. I need to more time to talk about something Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Jerome B. Head of Business Development Building Materials ### "Efficent whatsapp integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 10, 2025 Pros Whatsapp Intagration with Pipedrive is working fine. The workflow for automation has been working smoothly and I got a quick feedback from their team regarding my questions. Cons So far, everything working as expected, I would like to have the possibility to manage the timing of automations. For instance, "only send this message during working hours". Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TA Toni A. Director Logistics and Supply Chain ### "Great to help scale your business. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 6, 2025 Pros Using timelines.ai has been very helpful for my businesses management of our chats and also how efficiently we manage the team that handles the chats. We're able to easily create labels, and assign chats, trace response times and create filters. Cons The response times are not as immediate as we'd prefer. There is a chat bot but if you need a live agent it can take some time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VJ Vikas J. Co-founder Legal Services ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2025 Pros I’ve been using TimelinesAI to manage my WhatsApp communication with clients, and it’s made a huge difference. All my chats are now synced automatically with our CRM, which saves a lot of time and keeps everything organized. The setup was simple, and their support team has been super helpful whenever I had questions. It’s honestly one of those tools that just makes daily work smoother and more efficient. Highly recommend it if you’re managing multiple client conversations! Cons Overall, it works great — just wish the sync speed and interface were a bit faster when handling multiple chats at once. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GS Greg S. Director Real Estate ### "Work in progress - could be really good." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 September 22, 2025 A bit of a challenge, considering it was supposed to make life easier. It feels like the product is a bit of a work in progress Pros Nice interface to start with.... Does integrate with Zoho, although this is not as easy as expected. Cons Was supposed to integrate with Zoho. This isnt easy to manage - it requires you to enter your messages in a fiddly JSON format and let to fails. Not able to save messages on the app. Misleading on the amount of messages that can be sent. Doesn't seem to sync identifiable data like names to the app, which makes it difficult to use. Created some ghost accounts in Zoho, for accounts that were already there and used to message in timelines Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Expected Timelines to be a better product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Analyst Entertainment ### "Great App for integrating WhatsApp with your CRM" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2025 Pros Was able to Link with CRM and got immediate customer support. My whole team was able to access and especially WhatsApp web still remains which was a important. Cons Sometimes the messages do not sync, but since we are using the Trial version have to see once we get the paid version. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/211597/TimelinesAI/reviews/) Popular comparisons [Salesforce Sales Cloud vs TimelinesAI](https://www.capterra.com/compare/61368-211597/Salesforce-vs-TimelinesAI)[HubSpot CRM vs TimelinesAI](https://www.capterra.com/compare/152373-211597/HubSpot-CRM-vs-TimelinesAI)[Zoho CRM vs TimelinesAI](https://www.capterra.com/compare/155928-211597/Zoho-CRM-vs-TimelinesAI)[Bigin by Zoho CRM vs TimelinesAI](https://www.capterra.com/compare/204998-211597/Bigin-by-Zoho-CRM-vs-TimelinesAI)[Kylas Sales CRM vs TimelinesAI](https://www.capterra.com/compare/210630-211597/Kylas-vs-TimelinesAI)[Ploomes CRM vs TimelinesAI](https://www.capterra.com/compare/207290-211597/Ploomes-vs-TimelinesAI)[Odoo vs TimelinesAI](https://www.capterra.com/compare/135618-211597/Odoo-vs-TimelinesAI)[Meritto vs TimelinesAI](https://www.capterra.com/compare/211597-250169/TimelinesAI-vs-Comprehensive-Admission-Suite)[Dynamics 365 vs TimelinesAI](https://www.capterra.com/compare/157279-211597/Dynamics-365-vs-TimelinesAI)[Pipedrive vs TimelinesAI](https://www.capterra.com/compare/132666-211597/Pipedrive-vs-TimelinesAI) [eWay-CRM vs TimelinesAI](https://www.capterra.com/compare/152769-211597/eWay-CRM-vs-TimelinesAI)[OpenCRM vs TimelinesAI](https://www.capterra.com/compare/129881-211597/OpenCRM-vs-TimelinesAI)[Nutshell vs TimelinesAI](https://www.capterra.com/compare/144340-211597/Nutshell-vs-TimelinesAI)[Act! vs TimelinesAI](https://www.capterra.com/compare/175860-211597/Act-vs-TimelinesAI)[EngageBay CRM vs TimelinesAI](https://www.capterra.com/compare/178819-211597/EngageBay-Marketing-vs-TimelinesAI)[Brevo vs TimelinesAI](https://www.capterra.com/compare/132996-211597/brevo-vs-TimelinesAI)[ActiveCampaign vs TimelinesAI](https://www.capterra.com/compare/79367-211597/ActiveCampaign-vs-TimelinesAI)[Less Annoying CRM vs TimelinesAI](https://www.capterra.com/compare/118921-211597/Less-Annoying-CRM-vs-TimelinesAI)[Insightly vs TimelinesAI](https://www.capterra.com/compare/130671-211597/Insightly-vs-TimelinesAI)[LiveAgent vs TimelinesAI](https://www.capterra.com/compare/102188-211597/LiveAgent-vs-TimelinesAI)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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