# Social Intents Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Social Intents the right Live Chat solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/211547/Social-Intents/reviews --- Social Intents 4.7 (10) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Social Intents Ease of use 4.6 Customer Service 4.9 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joshua S. Front-end Web Developer Education Management Used the software for: 6-12 months ### "Social Intents powered our COVID-19 Success Story" October 14, 2020 5.0 While no technology implementation is going to be without speedbumps, Social Intents has been extremely responsive with their support. Pros Our college was given less than a week's notice that we needed to close our campuses due to the COVID-19 Pandemic. Our 20,000 students would no longer be able to come to come in person to meet with their student services and financial aid representatives, and we did not have sufficient alternative infrastructure in place to continue to serve those students online. We reached out to Social Intents and they worked with us to implement a live chat feature on our website in a matter of days. The technology is so plain and easy to learn, that within a week, we had more than 110 staff trained and answering hundreds of student's questions every day. While many colleges around the country were failing to be there for their students, we were able to maintain service continuity in a way that prevented students from falling through the cracks. Cons The built-in analytics are somewhat limited. Alternatives considered [PHP Live!](https://www.capterra.com/p/127115/PHP-Live/) Reason for choosing Social Intents Social Intents integrates with Microsoft Teams, which is a product we were already using. The SaaS products we looked at were all priced on a per-operator or per-conversation basis. Given the scale of our Student Services project, that would have been cost-prohibitive. Review Source JH James H. Director Marketing and Advertising Used the software for: Less than 6 months ### "Perfect solution, easy to integrate and best online support I've ever had!" October 28, 2020 5.0 I have nothing but very positive things to say about his company. Online documentation for their product is more than complete and with their fast and friendly online chat, its the best support I've had in a very long time! Pros It was incredibly easy to, not just install, to customize with a great API and documentation. A solution that covers basic to completely custom. Cons We are yet to find anything missing or anything that doesn't meet our high standards. Reason for choosing Social Intents Ease of setup and customization while still being able to plug into MS Teams directly for a familiar solution for the client. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Microsoft teams is great for internal chat however its lacking customization for live website chat. Review Source BM Baylor M. Front Desk Assistant Education Management Used the software for: Less than 6 months ### "Great support" October 14, 2020 5.0 Pros I really appreciated the quick customer support that Social Intents offered. Whenever I had a small issue or bug, I received assistance ASAP! Cons There were some bugs in the LiveChat functionality, but the support team kept me updated about fixing it. Review Source AK Alisha K. Sales And Marketing Specialist Information Technology and Services Used the software for: 1-2 years ### "My personal review for Social Intents." April 12, 2023 4.0 Pros This platform equips businesses with the tools they need to provide personalized and efficient customer service via a variety of channels such as live chat, chatbots, email integrations, and social media management. Furthermore, Social Intents enables companies to track and prioritize customer inquiries while automating routine tasks. Cons Despite not having some of the more advanced features, it is still a decent platform and is satisfactory. Review Source sS shivasish S. student Market Research Used the software for: 2+ years ### "The platform has functionality like live chat, chatbots, and email integrations." March 9, 2023 4.0 A good client engagement tool like Social Intents can help businesses save time, increase customer satisfaction, and expand by offering top-notch customer service. Pros This platform offers features such as live chat, chatbots, email integrations, and social media management to help businesses provide personalized and efficient customer support across multiple channels.Businesses can track and prioritize customer inquiries with Social Intents and automate routine tasks. Cons Although Social Intents offers a free plan, it comes with limited features, such as a cap on the number of chats and users, and it does not offer all the advanced features available in the paid plans. Review Source KD Kenny D. Call Center Manger Government Relations Used the software for: 6-12 months ### "Great Collaboration " October 15, 2020 5.0 Excellent and would use them again on all programs. James is quick to support our needs and collaborate with our team to provide the best product possible. Pros We have made changes to help support our business needs. Easy to use and implement. Enhancements are frequent and consistent. Cons Was not initially able to support our volume. This was corrected quickly. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review Source VR Verified Reviewer Marketing Coordinator Business Supplies and Equipment Used the software for: I used a free trial ### "Great integration for any business using teams" December 28, 2021 5.0 Pros Customer service was fantastic. They helped answer a ton of questions I had about their service including features, pricing, and use. If your company uses Teams, this is a fantastic integration! Cons Great if you just want to add live chat to your website, but there are other options out there that offer more. Alternatives considered [HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/)[Smartsupp](https://www.capterra.com/p/136251/Smartsupp-live-chat/)[LiveChat](https://www.capterra.com/p/62194/LiveChat/) Review Source RL Russell L. Web Developer Education Management Used the software for: 6-12 months ### "DC's use of Social Intent" October 15, 2020 5.0 We have been able to use Social Intent to put on lots of virtual events that have enabled us to be able to reach out to our customers in the Covid-19 epidemic. Pros Rapid setup and ease of deployment. It uses Microsoft Teams which we already used so staff were able to hit the ground running. Cons Could have a few more facilities out of the box. Reason for choosing Social Intents Rapid deployment and also the way it feeds into Microsoft Teams was great for use as our staff use this software daily. Review Source VR Verified Reviewer Business Development Representative Information Technology and Services Used the software for: Less than 6 months ### "Social Intents review" April 4, 2023 5.0 Pros Incredibly easy to install and use. You can also customize with a good APIs. Also, this is a platform that is very basic to use. Cons It does not offer some advanced features but it's still fine, still a good platform. Review Source AG Adarsh G. Analyst Computer Software Used the software for: Less than 6 months ### "Improve customer service with Social Intents" February 25, 2023 4.0 Overall, I am satisfied with my experience using Social Intents and would consider using it again in the future. Pros What i liked mostly in this software is its ability to integrate with popular social media platforms, allowing businesses to engage with customers directly on social media. Cons The software's pricing may be considered high. 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