# Cerbo Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Cerbo Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more. Source: https://www.capterra.com/p/211395/Cerbo --- # Cerbo Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Cerbo ## What is Cerbo? Cerbo is simply the best EHR + Patient Portal for functional medicine. Scheduling includes online requests, custom reminders, and native telehealth. Charting is ultra-flexible, with eRx and supplements, inventory, IVs, injections, pelleting, and your custom recommendations, plus powerful templating tools. Integrated merchant services include credit/ ACH, subscriptions, and payment plans. And your Patient Portal with custom patient forms is styled to match your website. And lots more! All with incredible configuration & support. Demo: cer.bo/explore-the-demo/ ## What is Cerbo used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/) Top alternative Featured Overall rating Based on 23 user reviews Reviews sentiment Positive 83% Neutral 0% Negative 17% Starting price $306 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Cerbo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://cer.bo&name=Cerbo) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Cerbo 4.3 (23) VS. [4.3 (709)](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/) Starting Price $306 Flat Rate, Per Month Starting Price $49 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (23) Ease Of Use 4.5 (709) Value For Money 4.2 (22) Value For Money 4.2 (579) Customer Service 4.1 (23) Customer Service 4.3 (645) ## Cerbo alternatives [4.4 (363)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (618)](https://www.capterra.com/p/93446/AestheticsPro/reviews/) Starting price $160.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [4.8 (490)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [3.9 (1,356)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/211395/Cerbo/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Charting 3.8 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. HIPAA Compliant 4.3 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection E-Prescribing 4.4 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Transmit prescriptions to pharmacies electronically Communication Management 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Document Storage 2.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system Order Entry 4.7 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Cerbo 23 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Track and manage schedules and meetings via an integrated calendar Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Record and organize clinical notes and progress notes for each patient after interaction with a physician Manage and track all internal and external communication conducted via calls, email, text, or chat Customize contracts and forms to collect specific information Pre-designed layouts that can be customized to match preferences and requirements Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Transmit prescriptions to pharmacies electronically Electronically collect payments for goods or services Compliant with HIPAA, which sets standards for sensitive patient data protection Captures invoice data and maintains comprehensive records for auditing and reporting purposes Receive lab results electronically Manage and support multiple locations Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Online portal where patients can access information such as health records, treatment plants, etc. Book and manage patient appointments and follow-ups Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Provide integration with third-party telehealth applications Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.1 (23) 4.1 Based on 23 reviews ## Pricing Value for money 4.2 (22) Basic $306.00 Flat Rate,Per Month Value for money 4.2 (22) 4.2 Based on 22 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Fullscript](https://www.capterra.com/p/10023695/Fullscript/)[ Propelr](https://www.capterra.com/p/10030514/Propelr/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (23) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (23) 4.1 Based on 23 reviews ## User reviews Overall rating 4.3 Based on 23 reviews Filter by rating 5(18) 4(1) 3(0) 2(0) 1(4) Mentioned topic Sorted by most recent LL Lisa L. Consultant Alternative Medicine ### "HORRIBLE CERBO. Do not waste your stress!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 26, 2025 It is so disheartening to deal with a company that tells you that you can only have one training a year for a new hire. Everything is on videos so if you are what would be a 3 minute question you have to watch a 45 minute video. No logic. Pros It is hard to come up with what I like since they do not support the software benefits. I literally cannot say anything positive. Cons I am a practice consultant, I have used their software with 3 of my clients. They charge a lot, have very very very poor customer service and virtually no support and when you ask for help they scold you. It is so upsetting. I am recommending other software options for my clients. I will be recommending other software options to my clients and the thousands I will be speaking to at conferences. Reasons for choosing Cerbo Did not choose this product was forced to accept it as it was chosen before I was hired. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 5, 2025 Hi Lisa, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with Cerbo has been frustrating, and we appreciate you bringing these concerns to our attention. Cerbo doesn’t provide full new-hire training since each clinic’s workflows are unique, and clinics are best positioned to onboard their team. To support practices, we offer a training video library, knowledge base, and ongoing access to our support team. Each clinic also receives one complimentary call-based training session per year and is welcome to schedule additional paid training sessions at any time. Many practices use these for workflow optimization, new feature education, or team refreshers. We take support seriously and would appreciate the chance to review your experience. If you're open to it, please reach out to us at support@cer.bo so we can look into the details and work toward improving your experience and the experience of the clinics you advise. DB Dayleane B. Accounts and Systems Admin Alternative Medicine ### "Cerbo Expert Here " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 15, 2025 Cerbo is a great platform for medical practices. Their support team is available and help resolve issues immediately. Scheduling and creating different schedule types is easy along with adding inventory and charge parts. Pros I really like how this EHR is very user friendly Cons It can be hard to resolve billing issues Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 18, 2025 Hi Dayleane, Thank you so much for taking the time to share your experience and for giving Cerbo a 10/10 recommendation! We’re thrilled to hear that you find the platform user-friendly and that scheduling and inventory management have been smooth for your team. We also appreciate your honesty about billing issues occasionally being challenging to resolve. While we’re glad our support team has been able to step in quickly when needed, we know that billing is a critical workflow and we’re actively working on improvements to make that experience more seamless. Feedback like yours helps ensure we’re focusing on the right areas. It’s wonderful to hear that Cerbo has been a great fit for your alternative medicine practice over the past two years. We're grateful to partner with you and your team, and we’re always here to help if you need anything. The Cerbo Team SS Stefanie S. Practice Manager Health, Wellness and Fitness ### "Please be aware" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 18, 2024 Terrible. I wouldn't recommend having any association with this company. Pros It was somewhat easy to use and learn initially. Cons Cerbo had a complete loss of data for our clinic on \[sensitive content hidden\]. They have taken no accountability for it and are doing all they can to keep anyone else from being warned. Switched from [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) Just to combine EMRs. At the time we had both and wanted to condense to one. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 18, 2025 Hi Stefanie, We’re very sorry to hear about your experience and understand how stressful data issues can be. Cerbo takes data integrity, security, and reliability with great care, and our team works diligently to prevent disruptions and support practices when issues arise. We’d appreciate the opportunity to discuss your situation directly to understand what happened and explore ways to assist. Our goal is always to help clinics maintain smooth operations and secure patient information. Please reach out to support@cer.bo so we can follow up and work toward a resolution. AW Amanda W. Practice Manager Medical Practice ### "Cerbo Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 6, 2024 My overall experience with Cerbo has been exceptional. It is very user friendly and easy to navigate. It is a well designed platform that increases efficiency. Pros I liked the easy functionality of Cerbo. I also appreciated their amazing customer support. Cons There were no negative features about Cerbo for me when I used it in a functional medicine practice. It wasn't quite as effective for me when I used it in a med-spa setting. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 18, 2025 Hi Amanda, Thank you for sharing your experience and for the 10/10 recommendation! We’re thrilled to hear that you found Cerbo user-friendly and that our support team was able to assist when needed. It’s great to know the platform has helped increase efficiency in your functional medicine practice. We also appreciate your honest note about the med-spa setting. Cerbo is designed primarily for integrative, functional, and patient-funded practices, and your feedback helps us better understand where we can continue to improve. Thanks again for being part of the Cerbo community! - The Cerbo Team AU Anonymous User Owner Medical Practice ### "Worst EMR I have used" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 25, 2024 In a word, negative. In another word, miserable. Pros Literally nothing. I use this software on a gig job. I use Elation in my main practice and there is no comparison. Cons Cerbo is not intuitive, requires you to know secret keyboard shortcuts to add things, the chart note is literally a blank page unless you spend considerable time learning how to write a template (you'll need some programming skills to do so) and even then it's one long blog with nothing separating the various parts. Labs open over a chart note so you can't use both at the same time without constantly opening and closing the lab. You have to open Cerbo again on another tab to view an old note and the current note at the same time. They use different colors to try to make it easier to find things (the color of the filing cabinet drawers) instead of just doing everything in chronological order with a search function. It's rather like Bozo the Clown puked a jar of ice cream sprinklers on the page and you're supposed to remember which color is for what. Oh ya, no search function. When you click on boxes they don't always expand and you end up working with a tiny portion of the screen and can barely see anything yet later you might stumble across a way to enlarge it, but that wasn't on the page you do most of your work and you couldn't figure out how to repeat it even if you wanted to. The lab integration puts all the labs into one list and you have to pick your way through it as though you're on a WW2 minefield - no filter option. If you scroll down too far the whole screen scrolls away from you (amateur programming mistake). The programming reminds me of software from the late 1980s. In trying to put every last feature they could come up with into this EMR, they have made it inefficient and almost impossible to use. The learning curve is long and steep and because this is a gig job, I'm not invested enough to spend the considerable time it would require. I never finish a day of using Cerbo in a good mood. Don't do it. Just don't do it. Don't let all the bells and whistles sucker you in. They are not as special as you might think and not worth the hassles. Switched from [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) [Elation](https://www.capterra.com/p/147889/ElationHealth/) Not a switch from Elation but using Cerbo at a gig job. Elation is so easy to use, is well laid out, is intuitive, is easy to see everything when with a patient, and it makes for MUCH faster charting. Cerbo is a nightmare in comparison. Cerbo even makes Epic look good. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 18, 2025 Hi, We’re sorry to hear that your experience with Cerbo has been frustrating. We understand how important intuitive workflows and efficient charting are for clinicians, and we value every piece of feedback as it helps us improve. Cerbo is designed to support complex, patient-funded and integrative practices, which can feel different from other platforms especially in short-term or gig settings where users may not be familiar with a clinic’s workflows. For clinics purchasing Cerbo for the first time, we have a dedicated team to provide live onboarding and training to ensure a smooth start. Additionally, our training videos, knowledge base, and ongoing support resources are available to help users navigate the system effectively. - The Cerbo Team JL Joe L. Nurse Practitioner Health, Wellness and Fitness ### "Fees for everything " 5.0 Overall Rating 5.0 5.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 30, 2024 They charge you every time you ask a simple question or need to change something. Pros It has a lot of different features to be a good solution for “most” things Cons They charge a fee for every small customization you want, whether to the EHR or the forms you use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 18, 2025 Hi Joe, Thank you for sharing your feedback. We’re glad to hear you’ve found Cerbo’s features helpful, but we understand your concern about costs for certain customizations. Cerbo is designed to offer flexibility for clinics with unique workflows, and some customizations may require additional support to ensure they work seamlessly and maintain compliance. We value your input and are always looking for ways to make our services more transparent and user-friendly. If you’d like to discuss options for minimizing additional fees or better understanding the support structure, please reach out to support@cer.bo. - The Cerbo Team CM Courtney M. Receptionist Alternative Medicine ### "Great for Smaller Practices; Needs More Automation" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 6, 2024 General structure is simple to use, but as you dive deeper into going paperless and utilizing the patient portal, we ran into issues like not having adequate forms for our needs and patients not knowing how to use or avoiding the patient portal. Pros Enjoyed that Cerbo was intuitive for scheduling and managing patient information. Customer service representatives were always quick, courteous, and willing to help in any way possible Cons Wish the system had a way to send automated messages as reminders to patients about appointments. Patient portal was not intuitive for our patients and even our staff trying to customize it. The tagging system became tedious when attempting to attach the right forms to each patient's portal. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 2, 2024 Hi Courtney! Thank you for the kind words. You can absolutely set up customized/ automated appointment notifications/ reminders for patients! And you can set certain forms to show/ not show on patients' portals based on criteria like their having a certain type of appointment scheduled, so it doesn't have to be all manual tagging. Finally, in terms of patient portal usability, one suggestion if you haven't already would be to add bullet point instructions to the patient portal homepage about the high priority "to do" items for your patients, especially new patients. For help with any of those, please reach out to our support via email and we can direct/ assist further! ST Shawn T. Owner Health, Wellness and Fitness ### "Horrid Customer Service would stay away" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 20, 2024 I purchased the product and then $2300 later they never implemented the product. This company was contacted twice and said well you signed a contract and blamed it on me when they never trained us never set us up for training despite requests and when I asked for money back from a product they charged me $2300 for over three months they refused. What an unethical company Pros Absolutely nothing as they were never implemented Cons The entire experience and customer service Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 2, 2024 Hi Shawn, I am sorry for your frustration! Far from ignoring your requests for training, however, we repeatedly reached out requesting information from your clinic (as needed to get your system configured), sharing videos, and offering training. After a single introductory call (which we scheduled promptly upon request), your office was completely unresponsive. We received no response to multiple follow up messages spanning more than a month, and no other requests or messages from your clinic until your cancellation request. RR Rachel R. owner Health, Wellness and Fitness ### "Love it" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 9, 2022 It's been amazing. They are super responsive and helpful Pros Cerbo has been incredible so far. I just started using a month ago for my new solo practice and it functions so efficiently it honestly replaces at least 1.5 FTE. The set up and the person assigned to work with me was superb. They are responsive, the product does SO much, and my patients have been thrilled with the portal and telemed options. I can't say enough great things about it Cons There are a few places where you have to click AND hit return button which seems like extra steps but that's so small in comparison to all i love about it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 14, 2022 Hi Dr. Rubin, thanks so much for the review!! We love to hear that you're saving time using Cerbo and appreciate your feedback re: extra clicks that can be eliminated with future improvements. LS Linh S. Physician Medical Practice ### "Tried numerous EMR and this is the most versatile & beautiful, perfect for DPC (direct primary care)" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 19, 2021 EXCEPTIONAL! Very pleasant interaction with support services. EMR with good flow, logic, and efficiency. I have tested numerous EMRs before purchasing this. I have also worked with numerous EMRs in my lifetime as military and civilian physician, and i like this one Cerbo(MD-HQ) for DPC or private clinics, and I like Epic for ER settings. Pros This Cerbo (MD-HQ) EMR never stops improving, new features every day driven by customers like me. Amazing customer support, without frustrations nor delays that typically found in many companies. I love the fact that: (1) I can open MANY patient charts at the same time and in different windows and all on the screen for me to view at once (this feature cannot be found in some EMR); (2) I can have ALL the parts of patient chart accessible to me at the same time while typing my notes while talking to patients (instead of having to close my notes to pull up the labs/last notes/specialist scanned charts then re-open my note again); (3) if I suddenly loose power or internet connection my notes are saved automatically and can be found (other EMRs I have lost my 2 hours note before); (4) I can sign my note even without a diagnosis or ICD10 (some EMR forces me to do these before it "allows" me to sign my note); (5) beautiful pleasant colors to look at, endless customizations on my end and on EMR's end with simple email request and voila it's done (6) one EMR with everything I needed for prescribing, sending faxing (I opted out of paying for receiving fax to save money), sending patient portal messages or emailing them from EMR if they don't want to use portal, charges, billing. I use Google voice for my phone and texting. (7) I can pull up a "copy" (which i call "phantom") of my current note 1 minute ago, 2 minutes ago, etc. and pull up something I deleted a while back. Cons (1) My encounter notes cannot be bolded or italicized or underlined, wishing I could like in Word documents where I can do those with CONTROL key + "B" / "I" / "U" so I can focus on certain parts when reviewing my own long and detailed notes. As my own solution: I capitalized things that I wanted myself to pay attention to but that makes the note looks kind of ugly. I heard they are working on it to fix this "wish" and I'm praying it will come to pass soon. (2) the specialists across the nation is not pulled in nor searchable (Elation has this ability at this time). I'd like to have it available like that of pharmacies and medication (and labs after integration). It's time consuming to enter fax # and phone # and addresses for each specialists. There are API at \[SENSITIVE CONTENT\] so I hope they are working on that; for now I have to use that CMS NPI registry website + Google search for the specialists info and set them up individually myself in the EMR as time goes by. Switched from [Oracle Health Ambulatory Suite](https://www.capterra.com/p/2341/Cerner-Ambulatory-EHR/) I no longer work for the other health system that uses Cerner, and I had to choose EMR for my personal private clinic. Alternatives considered [Elation](https://www.capterra.com/p/147889/ElationHealth/) [Atlas.md](https://www.capterra.com/p/154404/Atlas-md/) [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/) [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) [Oracle Health Ambulatory Suite](https://www.capterra.com/p/2341/Cerner-Ambulatory-EHR/) Reasons for choosing Cerbo Flow, Customizations, Expandability, Reliability, Customer Service Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 24, 2021 Thank you so much for the glowing review! We are indeed working on a solution for putting rich text in the encounter text (without breaking Chart Parts autotext/ templating) and will take a look at API solutions for searching the NPI database. 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