# VXT Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about VXT Software - reviews, pricing plans, popular comparisons to other VoIP products and more. Source: https://www.capterra.com/p/211214/Vxt --- # VXT Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) VXT ## What is VXT? VXT is a cloud-based VoIP phone system built for professionals. By integrating with the tools you use to run your business, VXT helps you to save time, mitigate risk and generate revenue by automatically managing your admin. VXT is the easiest phone system you will ever use. Enjoy reliable calling and industry-specific features like: recording and transcriptions, automatic time recording, SMS, advanced call routing, IVR, analytics, call tagging, and internal team chat. Join professionals worldwide in automating administrative tasks for a better client experience. ## What is VXT used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[VoIP](https://www.capterra.com/voip-software/)[Call Recording](https://www.capterra.com/call-recording-software/) Overall rating Based on 38 user reviews Reviews sentiment Positive 97% Neutral 0% Negative 3% Starting price $37.5 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VXT?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.vxt.co.nz&name=VXT) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VXT 4.8 (38) VS. [4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $37.5 Per User, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (38) Ease Of Use 4.8 (855) Value For Money 4.8 (36) Value For Money 4.5 (767) Customer Service 4.8 (35) Customer Service 4.6 (786) ## VXT alternatives [4.7 (313)](https://www.capterra.com/p/208208/800-com/reviews/) Starting price $149.00 Per User, Per Month [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month [4.5 (243)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Starting price $10.00 Per User, Per Month [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/211214/Vxt/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 4.5 (24) 87.50% of 24 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Voice Mail 4.7 (21) 76.19% of 21 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Call Transfer 4.9 (18) 83.33% of 18 reviewers that rated this feature as important or highly important Transfers live calls to other agents Chat/Messaging 4.8 (14) 71.43% of 14 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Call Routing 4.8 (13) 76.92% of 13 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Caller ID 4.5 (11) 72.73% of 11 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone VXT 51 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Use AI to convert voice into text automatically Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Measure campaign influence through collection of keyword tracking and revenue sources Voice conversion to text Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of reports Move files across different systems or networks Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple languages Record the audio of phone conversations for quality assurance purposes Transmit voice and other information digitally Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active reporting of data and metrics Record live video calls to play later Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Send messages via SMS Attach digital tags to documents and assets for identification, search, or monitoring purposes Set up connections to third-party platforms to improve business processes Connect with meeting participants remotely over video Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.8 (38) 4.8 Based on 38 reviews ## Pricing Value for money 4.8 (36) VXT $37.50 Per User,Per Month Value for money 4.8 (36) 4.8 Based on 36 reviews ## Integrations [ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Clio](https://www.capterra.com/p/105428/Clio/)[ Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[ 8am MyCase](https://www.capterra.com/p/115613/MyCase/)[ Smokeball](https://www.capterra.com/p/133656/Smokeball/)[ Access Vincere Evo](https://www.capterra.com/p/152350/Vincere/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (35) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (35) 4.8 Based on 35 reviews ## User reviews Overall rating 4.8 Based on 38 reviews Filter by rating 5(35) 4(2) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent PH Paul H. MD Accounting ### "The best phone system we have used" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2025 Couldn't be happier! The training has been great, everyone knows how to use the system, support is quick and efficient. \[sensitive content hidden\] helped us get setup and he's been just great! Pros We were previously with Focus Telecom. Comparing VXT to them is like night and day, VXT is just amazing, quality calls, easy to use, connects directly to our CRM - Karbon. Love it! Cons It's difficult to write something here as I literally have nothing to write as my experience has been great. Switched from [Focus Desk](https://www.capterra.com/p/155334/Focus-Desk/) Focus are the worst company ever! VXT are so much better! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Ashley M. Owner Legal Services ### "Don't bother" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 14, 2025 Pros Interested in the IA, however became very disappointed in the product and the lack of professionalism Cons Review from the Founder From the very first contact, this company showed a lack of professionalism. My CEO clearly stated our requirements, including essential features like call whisper, barge, and monitoring. Their sales representative responded by telling her that our company did not need those features. Telling a CEO what her company needs is unacceptable and out of line. Instead of focusing on business, he attempted to talk about New Zealand and even displayed a screensaver, which had nothing to do with our operational needs. We still gave them a chance. We reached out for support and received no response for more than a week. No urgency and no accountability. When we tested the platform, the call quality was extremely poor. Clean audio became fuzzy and distorted. The AI offering could not make up for the basic failure in audio performance. There are providers delivering high call clarity, full functionality, and AI at a lower cost. This service failed in professionalism, support, and performance. It is not suitable for any serious business operation. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KA Karolina A. Operations manager Legal Services ### "VXT is modern, intuitive & effective! " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 4, 2025 We love it! VXT has helped increase the productivity and efficiency of the team. Would recommend to any business! Pros It integrates with our software and it’s very user friendly. Workflow and client response has improved significantly because of the integrations. Really happy with this product. The staff is friendly, patient and accesible. Cons We are in USA CST time zone. Sometimes is little challenging if we need support during our working business hours and there is not technical support at that time. But the staff is amazing and responded timely to the best of their ability. We wish the team chat was a bit more team oriented (could respond to threads, label chats, etc). Looking forward to see those changes in the future! Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Ring Central was not cost effective for what they offered. It was also not user friendly Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reasons for choosing VXT It integrated with our case management system and was cost effective. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 14, 2025 Thanks for the review! CW Charli W. Client Success Manager Law Practice ### "VXT is a game changer for any firm. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 2, 2025 5 star, 10 out of 10, seamless and stress free. I reconmend it for very firm from sole practice to the largest of firms. You cannot put a price on our precious time. Pros The way the company onboarded our firm took all the stress and fear out of implementing a new tech product. It was such a simplified process that has just been a breeze. And the hours of saved billable time and protection for our firm is the cherry on top. Cons The only con is the pre recorded message about the calls being recorded, it will be great when we can personalise it. Switched from [Webex Connect](https://www.capterra.com/p/168110/IMIconnect/) The product wasnt consistant, it continued to drop out and we could not track our calls or access our phone records Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 14, 2025 Thanks for the review! p.s. Custom recording announcements are now out! DY Dannielle Y. Senior Associate Law Practice ### "System is a gamechanger for lawyers!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 30, 2025 Game changer for file note recording! Easy to log time entries straight to CMR. Saves time and that's a win for me as a lawyer! Easy to install, easy to use. Links to Clio (which is CMR we use) and one click it is time recorded and logged together with transcript and summary. Pros The transcription summary! Game changer for file noting! It not only transcribes the conversation but provides an accurate summary of what was discussed and even agreed pathway forward discussed etc. Cons Now that it is implemented and in action there is nothing negative, I can think of. The worst part was when we were told we were moving to a new system, because change isn't for everyone right! But I am glad we did changeover. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 14, 2025 Thanks for the review! IF Ilya F. Lawyer Law Practice ### "intuitive and revolutionary" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 30, 2025 The VXT team are very responsive, the onboarding was a breeze, and the game changing functionality has added value to the firm. We love it. Pros seamless integration with our cloud systems, improved team dynamics, saving so much time, additional services we can pass on to our clients! Cons The main regret is that we didn’t have it sooner! VXT is the easiest software decision we have made as a law firm. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) VXT has many more law firm specific functionality Teams didn’t have. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 14, 2025 Thanks for the review! Glad to hear the only regret is not having it sooner! RH Ryann H. Director of Operations Legal Services ### "HPSR loves VXT" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2025 Wonderful from product to people we have worked with. Everyone in our firm is pleased with this company. Pros Their customer service and overall product innovation. Always very helpful and always take suggestions seriously. Cons Sometimes the hours from US to NZ can be tough but most times any immediate issues are handled quickly. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Ease of use, call handling, price, and the billing integration Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 14, 2025 Thanks for the review! SB Shoshanna B. Owner Attorney at Law Law Practice ### "Will stay with forever!! Great Product, Great Company!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2025 Wonderful product from a wonderful company. A little help setting up numbers and explaining a lot more about getting truly localized numbers would have saved my initial heartache, but the company was able to pivot and get it right, quick!! Pros The number of features and ease of use of these features is amazing! Love that it records and outlines the calls. Very impressed that an issue that arose for me was handled very well by VXT. Cons The charging over and over for changes trying to get it setup, when quoted one whole price, want to just pay that price. The expectation that VXT would simply hold my monies meant to be refunded for a whole year and simply apply to next years bill was not reasonable. But, they ultimately fixed this for me and I appreciate it. Switched from [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) More features such as AI outlines, summaries, and full accurate transcript reporting Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 16, 2025 Thank you for the review! MA Matthew A. Managing Director Mechanical or Industrial Engineering ### "Best softphone on the market at a great value!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 17, 2025 Best softphone out there I have used. Very easy to use. Great support when needed. No negatives to it. Pros User friendly interface. Records and transcribes call with summaries. Integrates with CRM easily. Constantly enhancing with improvements Cons I am very happy with the product so far. There is not really anything I have come across I dislike. Maybe a slight lag when dialling out to it coming through on mobile but we are talking seconds Switched from [CloudCall](https://www.capterra.com/p/135009/CloudCall/) new business. used the others in my old company. Teams and cloudcall Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 16, 2025 Thanks for the review! SB Scott B. Partner Health, Wellness and Fitness ### "Founder- Partner" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 13, 2025 From the original launch with \[sensitive content hidden\], are experience has been wonderful. \[sensitive content hidden\] is VERY involved with the day to day, and often chimes in. They are always working on making things better every day. Pros I love VXT!! One of the greatest pieces is the mobile experience. I have not experienced a VOIP system with a mobile app like VXT. Cons It is not integrated with campaigns in loxo. Switched from [CommunicatorBase](https://www.capterra.com/p/150165/CommunicatorBase/) Integration and Moble. The mobile is rock solid. Texting is a vital part of the business. We live on campaigns and need this feature Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reasons for choosing VXT Mobile, service, and open Integrtaion. the team had a vision and executes it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 13, 2025 Thank you! [View all Reviews](https://www.capterra.com/p/211214/Vxt/reviews/) Popular comparisons [Ringover vs VXT](https://www.capterra.com/compare/169627-211214/RingOver-vs-Vxt) [800.com vs VXT](https://www.capterra.com/compare/208208-211214/800-com-vs-Vxt)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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