# Snapfix Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Snapfix the right Maintenance Management solution for you? Explore 63 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/211197/Snapfix/reviews --- Snapfix 4.7 (63) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Snapfix Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews Argenis U CEOComputer & Network Security, 2 - 10 employeesUsed the software for: I used a free trial. “I like it because it has drastically simplified my maintenance job and helped me stay organized efficiently.“ July 24, 2023 SM Stephanie M Assistant accommodation manager Hospitality, 51 - 200 employeesUsed the software for: Less than 6 months. “Maintenance issues can now be found in one place as before we were recording issues by pen and paper which was hard to keep track of“ June 28, 2021 il ian l property and maintenance managerHospitality, 51 - 200 employeesUsed the software for: 6-12 months. “out of 10 for its simplicity and the support on any questions or ideas you get is amazing !!“ January 24, 2024 EC Eoin C Operations manager Hospitality, 51 - 200 employeesUsed the software for: 6-12 months. “The only con is a recurring issue with our fire check daily tasks nit loading periodically. “ June 28, 2021 JR James R Maintaince TechHospitality, 201 - 500 employeesUsed the software for: Less than 6 months. “I work on very large site and a lot of different area managers use snapfix for things that need to be repaired,replaced or to find solutions,All of these then come to me, with the pictures ,it is so much easier to see what the problem is,and the text tells me which area and who sent it.“ June 22, 2021 RM Roisin M Assistant Front Office Manager Hospitality, 51 - 200 employeesUsed the software for: Less than 6 months. “The app has to be reloaded, which can be time consuming“ September 16, 2021 DJ Doug J Leasing and Facilities ManagerTelecommunications, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “Being able to take a quick photo of the issue and log on snapfix has enabled better reporting and recording of issues, without having to write a series of emails.“ June 22, 2021 sc stephen c Maintenance managerHospitality, 201 - 500 employeesUsed the software for: 6-12 months. “Sometimes the app hangs a bit and I have to reload it.“ June 28, 2021 ## Showing most helpful reviews Showing 1-25 of 63 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Argenis U. CEO Computer & Network Security Used the software for: I used a free trial ### "The maintenance tool that revolutionized the way I organize my team." July 24, 2023 4.0 Right out of the box I am impressed with how easy it is to use I had no trouble getting it set up and up and running right away. Pros I like it because it has drastically simplified my maintenance job and helped me stay organized efficiently. Cons I would love to have the option to automatically schedule recurring tasks, like regular inspections, instead of having to manually set them each time. Review Source DB Declan B. Cluster General Manager Hospitality Used the software for: 6-12 months ### "Snapfix @ Tallaght Cross Hotel" September 21, 2021 4.0 Very Positive, we were surprised how well some of our housekeeping and maintenance team engaged with the app (technology) and they feel it has been a great assistance to them. Pros Retaining Historic Data / Issues for Hotel Bedrooms and/or facilities throughout the property has been very beneficial. We can view trends that are occurring and track problems. Maintenance can review the problems, by location and/or category, and plan accordingly. Fire Walk application is very helpful, and removes the need for a separate app. Cons We haven't adequately used all of the features, including uploading essential Health & Safety Service/Maintenance plans to the app. Alternatives considered [FireCloud365](https://www.capterra.com/p/214802/FireCloud365/) Reason for choosing Snapfix I remembered \[SENSITIVE CONTENT\] presentation at IHF meeting and with a previous Hotel Group. I heard good reports from other users. Review Source Response from Snapfix April 20, 2022 Hi Declan, thank you so much for leaving such a positive and detailed review! We're delighted to hear how easily the housekeeping and maintenance teams have adopted Snapfix. FM Fidelma M. Front Office Manager Hospitality Used the software for: 6-12 months ### "Hotel Maintenance" June 22, 2021 3.0 Pros Easy to use. Traffic light system. Pictures explain a thousand words. Cons Maybe add a priority feature - Urgent, not urgent, routine..... Review Source AC Adrian C. Facilities Manager Facilities Services Used the software for: I used a free trial ### "Great product" September 17, 2021 5.0 Positive experience so far and the software has good potential to support my business needs in multiple ways going forward. Pros The snapfix software is very simple and easy to use. The process is straightforward and the end results are clear and concise Cons No negatives so far as i have am only using it for a number of weeks. Alternatives considered [ECAT](https://www.capterra.com/p/166411/ECAT/) Reason for choosing Snapfix It delivered the product i wanted more specifically Review Source iL ian L. property and maintenance manager Hospitality Used the software for: 6-12 months ### "i wish we had this platform sooner" January 24, 2024 5.0 10out of 10 for its simplicity and the support on any questions or ideas you get is amazing !! Pros its support able to document actions visually and backs us in times of doubt Cons nothing really to report as it covers everything in how you want Review Source RK Rishnoor K. General Manager Hospitality Used the software for: 2+ years ### "The best facilities management system " September 17, 2021 5.0 We adopted Snapfix when it was still in its infancy, I believe we were their second customer, from the very first interaction we had with the \[SENSITIVE CONTENT\], he was open to feedback, was keen to develop Snapfix in a manner that at its core it remained simple and effective and Snapfix delivers on that promise. It is easy to use, hence ease to adopt, team members do not require any more than 5 mins training as it is very similar to whatsapp in its functionality, it also breaks the language barrier as issues are being reported using photos. Snapfix enhanced our maintenance team productivity by approx. 30% and made it easy for non-facilities executive management to manager and monitor the facilities/maintenance department. Pros Easy to install Easy to use Minimal training required for team members Fair pricing Most importantly very effective, efficient, friendly and professional customer service Cons It can take a number of minutes to download reports from the mobile app. Reason for choosing Snapfix Ease of use Minimal training required Fair pricing Excellent customer service Easy to report issues and monitor completion Review Source Response from Snapfix April 22, 2022 Hi Rishnoor, thanks for taking the time to share your feedback with us. At Snapfix, we put the customer at the heart of everything we do and it's customers like you that have made what Snapfix is today. aM aidan M. duty manager /guest relations manager Hospitality Used the software for: 2+ years ### "a friend in need" September 17, 2021 4.0 Hazards find them fix them, paint jobs , Pros easy to use take a photo as you are passing , send to correct department you can set time limits view progress like having a personal PR Cons at the start it was slow until bugs got sorted, but you had good support Reason for choosing Snapfix it works saves time saves money and could save lives maybe mine. Review Source Response from Snapfix April 22, 2022 Hi Aidan, thanks for the glowing review! The Snapfix Tech team is always on hand to ensure our platform performs at its very best 24/7 so we're happy to hear your bugs were fixed swiftly. JF John F. Managing Director Executive Office Used the software for: 2+ years ### "At least a building management tool that does everything we want, simple to use and great value! " June 28, 2021 5.0 Couldn't recommend Snapfix more! Saves us hours of administration everyday and nothing slips through the cracks! Really intuitive interface so didn't even have to train our staff Pros Simple to use but yet comprehensive. Everything you need and accessible to all staff no matter their technical proficiency. Cons Nothing, very happy with everything. Review Source SO Shane O. Senior Manager Hospitality Used the software for: 2+ years ### "Feed back " May 6, 2022 5.0 its a useful tool no messing with paper work updates as you mark done, all users are in formed to what's happening Pros its good , pdf can be emailed / printed of work completed, multi users all can see jobs / repairs that need doing Cons It always asks for a gprs location. Reason for choosing Snapfix Sales rep called to the hotel did a demo, we were using a system built into our Front of house system, which was time consuming to use Review Source Response from Snapfix May 10, 2022 Hi Shane, thank you so much for leaving such a positive - it's much appreciated! We're delighted to hear how Snapfix has improved the communication of work updates at the hotel. KF Kevin F. General Manager Hospitality Used the software for: 2+ years ### "Easily Manage your Property with Snapfix" July 1, 2021 5.0 Snapfix has allowed us to report and track any maintenance issues that arise easily and efficiently. It is a platform to track regular planned maintenance and annual servicing reminders. You can also use it for daily fire walks, monthly fire compliance checks and annual reporting to the fire officer when needed. Pros Easy to use and implement Multiple uses such as: Tracking Maintenance, Reporting Issues, Fire Compliance, Health and Safety Compliance, Touch Point Cleaning Great support structure from the team in Snapfix Cons The app has become much more user friendly in the time since I first started using it. Great continuing development to make it practical. Review Source ES Eddie S. General Manager Hospitality Used the software for: Less than 6 months ### "Fantastic Product" May 9, 2022 5.0 Very user friendly, easy to implement and easy to use. Pros Helps us visually manage the maintenance work flow so much more efficiently and effectively. Cons None. Nothing negative and all our team who use it have had positive experiences and feedback from it. Reason for choosing Snapfix Ease of use. Review Source Response from Snapfix May 12, 2022 Hi Eddie, what an amazing review, thank you so much! We're delighted to hear how it has improved your maintenance workflow and how easy you find it to use. LH Luke H. Reception Manager Hospitality Used the software for: Less than 6 months ### "Easy to use and makes maintenance easier" September 16, 2021 5.0 Pros Easy to use, beneficial particularly when there are language barriers, helps maintenance get straight to the point Cons occasional crashing of app however easily fixed by opening and closing Review Source DO Deborah O. Managing Director Real Estate Used the software for: Less than 6 months ### "Great system" April 20, 2022 5.0 Pros Easy to use and excellent for tracking issues to ensure they are handled promptly. Cons A longer text field when not using a photo would be nice. Review Source Response from Snapfix April 26, 2022 Hi Deborah thank you so much for your amazing review! I will raise the longer text field with the product design team. We are always so happy to get such helpful feedback! İEY İbrahim Enes Y. Project Manager & Business Analyst Defense & Space Used the software for: 6-12 months ### "Nice business management tool" November 13, 2022 4.0 Pros Easy to use graphical user interface, satisfying number of tools Cons Can be expanded to use for complicated project design. Review Source DO Domo O. Reviewer Hospital & Health Care Used the software for: 2+ years ### "Easy to use reliable" July 30, 2021 5.0 Conducting my business efficiently Pros The convenience it provides, and the ease that I conduct my business Cons Can't identify any issues with the product. The older version was somewhat cumbersome. Review Source EU Ela U. Spa Manager Hospitality Used the software for: 6-12 months ### "One snap quick fix" July 16, 2021 5.0 Very easy to use and efficient Pros easy to use and does not require any special equipment. Picture says more than words very often Cons all is good and get lots of updates so nothing Review Source Response from Snapfix July 27, 2021 Thank you so much Ela for this glowing review! We're so happy to get such amazing feedback. GG Gerard G. F&B /Duty manager Hospitality Used the software for: 1-2 years ### "Snapfix review from Actons Hotel" June 24, 2021 5.0 Positive Pros Communication: when i enter a maintenance fault, the team get the alert immediately. Cons it sometimes sends me alerts when i am off duty. Review Source DM David M. Bar & Bistro Manager Hospitality Used the software for: Less than 6 months ### "Very, very handy" September 16, 2021 5.0 Pros I have only started using this application recently and it is great. Now anytime I find an issue with any of the facilities of the business I can report and address them straight away, which saves me a lot of time in sending reports or emails; it really speeds up the process of repairing any problem and I can always rest assure that the problem will be resolved almost immediatly Cons As far I am concerned I have nothing to report on this Review Source LR Lisa R. CEO Facilities Services Used the software for: Less than 6 months ### "Tracking system" September 17, 2021 4.0 Pros All the team can use it, intuitive to use, mobile on their phones, and the images being captured make the explanations easier Cons Laborious to set up, but once it's done, then thats it Review Source RM Roisin M. Assistant Front Office Manager Hospitality Used the software for: Less than 6 months ### "Excellent" September 16, 2021 5.0 Very happy with it overall Pros It’s very easy to use, it’s accessible for all devices Cons The app has to be reloaded, which can be time consuming Review Source gP garreth P. engineering Hospitality Used the software for: Less than 6 months ### "best job app to keep on track of your daily hotel needs" September 17, 2021 5.0 that it keeps track of my work Pros that is so easy to use very user friendly Cons there is nothing not to like about this software Review Source Response from Snapfix April 22, 2022 Thanks Garreth for your 5-star review! The Snapfix team is over the moon that you called us the "best job app to keep track of your daily hotel needs". We strive to be the best and your review shows that we're on the right path! NK Naomi K. Sales Admin Hospitality Used the software for: 1-2 years ### "Customer Service second to none" September 17, 2021 5.0 From the beginning of my experience with Snapfix to now I cannot fault anything. I have been dealing with \[SENSITIVE CONTENT\] who is an absolute delight to deal with. She is patient with explaining things and efficient with any requests I have for her. The app itself is completely user-friendly which makes it a lot easier and saves so much time especially when you work in a large property with a lot of staff. Pros The software is user friendly and instant which is great when you have a large team with access to the app in different departments. it doesn't disrupt the working day as it takes minutes (sometimes seconds) to use. Cons I can't seem to permanently delete past users. Review Source Response from Snapfix April 22, 2022 Naomi, thank you so much for this wonderful review! It's always great to hear from a happy customer. DM Denis M. Maintenance technician Hospitality Used the software for: 2+ years ### "Snap it done " September 17, 2021 5.0 Brilliand and easy and clear to use Pros Very Ease of use great editing tools and straightforward operating Cons Hard to say because anything we didnt like got changed and now we love Review Source Response from Snapfix April 22, 2022 Thank you so much Denis for taking the time to leave us a 5-star rating. Our customers are at the forefront of everything we do. Your review means a lot to us and lets us know we're on the right track! BG Barry G. Airport Services Manager Airlines/Aviation Used the software for: 6-12 months ### "Excellent Auditing Tool." July 6, 2021 5.0 Great tool for keeping track of all audits and inspections. The fact that it is digital and portable makes this a great all round tool. At this branch, thanks to SNAPFIX, we have reduced our paper usage, our daily audits and inspections used to be time consuming and a drain on a resource. Thanks to SNAPFIX this has all speeded up. Pros Very user friendly, easy to set-up and most importantly, every easy to train new staff on its use. Cons So far, all is going well and I have no issues. Reason for choosing Snapfix This was a company HQ decision. Review Source KR Kevin R. Conference & Banqueting Manager Hospitality Used the software for: 6-12 months ### "A great tool for any large building with ongoing or repetative maintenance issues." July 17, 2021 4.0 Very good. Pros Being able to post a picture to the account and to submit its location allows us to save a lot of time. It also saves paper as we are not printing our previous maintenance list every morning. I can check the status of a post at any time wherever I am. Cons Sometimes the pictures take some time to load. Review Source Response from Snapfix July 27, 2021 Hi Kevin, thank you so much for taking the time. We're so happy to hear that you recommend Snapfix highly! Similar Products Featured