# Superchat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Superchat the right Customer Service solution for you? Explore 282 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/210968/Superchat/reviews --- Superchat 4.8 (282) [View alternatives](https://www.capterra.com/p/210968/Superchat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Superchat Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews MH Martin H CEOEntertainment, 11 - 50 employeesUsed the software for: 6-12 months. “Ability to bring all our customer comms into one platform in an easy way for a whole team to be able to access/respond“ August 14, 2024 Ben R Managing DirectorReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Every issue was deflected back to Meta, with no ownership taken by Superchat themselves. Despite demanding a clear explanation and reassurance that this would not happen again, neither were ever provided.“ February 4, 2026 TV Thomas V CEOFinancial Services, 2 - 10 employeesUsed the software for: 1-2 years. “Its GDPR compliance ensures our data's privacy and security, which is crucial for us.“ October 31, 2024 Ben R Managing DirectorReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “During the trial period, the service went down completely due to an issue with WhatsApp and remained offline for 8 days.“ February 4, 2026 SF Simon F Founding DirectorReal Estate, 11 - 50 employeesUsed the software for: Less than 6 months. “The software works like a dream and I had an annual ROI within 24 hours of going live.“ October 14, 2024 Ben R Managing DirectorReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Had this been fully rolled out across our business, the downtime could have cost us thousands of pounds.“ February 4, 2026 SF Simon F Founding DirectorReal Estate, 11 - 50 employeesUsed the software for: Less than 6 months. “The onboarding was amazing, the system is so intuitive anyway though.“ October 14, 2024 Ben R Managing DirectorReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Required to pay a full 12-month contract despite service failure and non-use“ February 4, 2026 ## Showing most helpful reviews Showing 1-25 of 282 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TV Thomas V. CEO Financial Services Used the software for: 1-2 years ### "Revolutionizing Communication with Secure and Efficient Features" October 31, 2024 5.0 Superchat has greatly enhanced our communication process. The integration of note-taking right within the chat is a game-changer, ensuring we stay organized and efficient. Pros I appreciate how Superchat seamlessly integrates note-taking within the chat, keeping everything organized. Its GDPR compliance ensures our data's privacy and security, which is crucial for us. Cons While Superchat offers a robust set of features, having additional customization options for the interface would be a welcome enhancement to better suit individual preferences. Switched from [WhatsApp Business API](https://www.capterra.com/p/10025303/WhatsApp-Business-API/) We made the switch to Superchat because it offers a more streamlined and user-friendly platform that better suits our communication needs. Its features, like integrated note-taking and efficient support ticket management, significantly enhance our workflow and customer engagement. Review Source NF Nicole F. Talent Recruitment Education Management Used the software for: Less than 6 months ### "Great product and service" July 4, 2024 5.0 The overall experience is amazing, we love superchat and it has made our work much easier and faster! Pros The possibility of sending campaigns to a very large amount of leads Cons It should be integrated with the functionalities of Pipedrive. Whenever you add a tag in superchat or in pipedrive, it should also be modified on the other platform Switched from [Wazzup](https://www.capterra.com/p/65549/Wazzup/) We had many more features and funcionalities! Review Source Ben R. Managing Director Real Estate Used the software for: Less than 6 months ### "Overall, a very disappointing experience." February 4, 2026 1.0 We found Superchat initially quite helpful during installation, however the experience quickly deteriorated once we began trialling the system internally. During the trial period, the service went down completely due to an issue with WhatsApp and remained offline for 8 days. Superchat repeatedly blamed this on an alleged non-payment of a Meta bill, which was simply not true. The payment was pending and due to be taken at the end of the billing cycle, as per standard Meta billing. This explanation was incorrect and deeply frustrating. What concerned us most was the lack of accountability. Every issue was deflected back to Meta, with no ownership taken by Superchat themselves. Despite demanding a clear explanation and reassurance that this would not happen again, neither were ever provided. Customer service during this period was extremely poor. Thankfully, we were only trialling the system on one number. Had this been fully rolled out across our business, the downtime could have cost us thousands of pounds. To make matters worse, the contract operates on a continuous card payment authority, meaning cancellation is not straightforward. Despite the service failure and lack of support, we are now being required to pay the full 12-month contract, even though the system has not been used. Overall, a very disappointing experience. The product may look promising on the surface, but the reliability, customer service, and contract structure raise serious concerns. Pros Helpful initially, \[sensitive content hidden\] was very good. Some good training initially with the system and to be fair did not pressure us. We were quite confident it was going to work for our business. Cons System was completely down for 8 days during our trial period Issues repeatedly blamed on Meta rather than taking ownership Incorrect claim that downtime was caused by a non-payment, which was untrue Poor communication and lack of reassurance when problems arose No clear explanation provided for the outage Risk to businesses relying on WhatsApp for inbound leads Continuous card payment authority makes cancellation difficult Required to pay a full 12-month contract despite service failure and non-use Review Source SF Simon F. Founding Director Real Estate Used the software for: Less than 6 months ### "You've got to check out Superchat!" October 14, 2024 5.0 I often have demos of SAAS products and usually end up questioning what problem they are trying to solve or unimpressed by the system itself. Superchat blew me away with it's functionality, simplicity and potential. I was also very impressed with both the representatives I spoke to. The software works like a dream and I had an annual ROI within 24 hours of going live. Pros The onboarding was amazing, the system is so intuitive anyway though. It really has supercharged our chat! Cons There's not really anything I dislike about it, other than only offering 2 automations for free on the basic plan. Review Source MH Martin H. CEO Entertainment Used the software for: 6-12 months ### "SuperChat for Entertainment & Hospitality" August 14, 2024 5.0 Overall, very good and it's a system we consider to contribute positively to our business Pros Ability to bring all our customer comms into one platform in an easy way for a whole team to be able to access/respond Cons After the trial, we needed to commit for a year - which was a long commitment when we were still assessing suitablity Review Source RC Rick C. Owner Real Estate Used the software for: Less than 6 months ### "Great communication platform" July 11, 2024 5.0 Pros It's a stylish platform which seems to work well Cons None yet but only started using the platform recently Review Source MT Mike T. Managing Partner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Product but expensive commitment" August 2, 2024 5.0 Pros The set up was easy and straight forward. Support responded always super quickly. Cons I didn't like that we had to make a 12-month commitment. We don't need the service all the time. Review Source US Ulrich S. Owner Management Consulting Used the software for: 1-2 years ### "Review after 6 month" November 6, 2023 5.0 My general user experience is very good. I also see the ongoing development as very positive. Nevertheless, I keep asking myself how long our people will continue to keep up with the flood of information about all the services and providers and how long Superchat will have a future. Pros The easy handling, the multi-channeling and the very good UI Cons There's nothing I don't like so far, if anything that there isn't a real iPad appr Reason for choosing Superchat Because I didn't make any comparisons with other products and your personal presentation convinced me right from the start Review Source VM Viktor M. Backend Developer Marketing and Advertising Used the software for: Less than 6 months ### "Great Support and API Docu" November 22, 2023 5.0 Pros Great support. Whether it's simple or complex questions about the API, assistance is always provided. The explanation of the help texts is comprehensible and always friendly. Especially convenient is the support accessible via WhatsApp, which adds a more personal and close touch to the whole experience. The API documentation is very detailed and well-structured. The JSON code can be understood immediately. Can only recommend it to everyone. Keep up the good work! Cons The API is expandable, but the team is already working on further development. The goals are clearly defined. Review Source CD Csaba D. CEO Medical Practice Used the software for: Less than 6 months ### "definitely recommended" November 6, 2023 5.0 Pros Super-fast communication with templates. Easy handling. Cons Currently the missing integrations and automations. But this is currently being published. Reason for choosing Superchat During the demo I immediately understood the added value. I booked immediately. Review Source AP Annika P. Marketing Medical Devices Used the software for: Less than 6 months ### "Super Tool!" July 24, 2024 5.0 Pros Einfacher Weg, alle Kommunikationskanäle zu verwalten und zu überwachen. Zudem ist die Kampagnenfunktion sowie die neue HubSpot Integration für uns sehr hilfreich. Nur zu empfehlen! Cons Dass man die Vorlagen nicht für WhatsApp und Instagram gleich nutzen kann sondern immer getrennte erstellen muss. Alternatives considered [charles](https://www.capterra.com/p/229087/Charles/) Reason for choosing Superchat zuvor in einem anderen Unternehmen schon gute Erfahrungen damit gemacht Switched from [ChatWerk](https://www.capterra.com/p/235397/ChatWerk/) Unzuverlässiger Support, Benutzeroberfläche nicht so schön, die HubSpot Integration war nicht gut. Review Source AD Andy D. Geschäftsführer Insurance Used the software for: 1-2 years ### "Superchat die Zukunft der neuen Kommunikation " October 2, 2024 5.0 Bisher habe ich nur gute Erfahrungen gesammelt. Es wird einem immer weitergeholfen und nach Lösungen gesucht. Mitarbeiter sind immer freundlich und helfen sogar über Online Meetings schwerer Prozesse umzusetzen. Pros Das Superchat sich ständig weiter entwickelt und immer mehr Futures anbietet Cons Die Handy App ist noch stark ausbaufähig Review Source SG Sven G. Hufschmied Executive Office Used the software for: 1-2 years ### "Macht weiter so" October 14, 2024 5.0 Super Team und immer sehr hilfsbereit bei Fragen Pros Die einfache Handhabung beim Kontakt mit Kunden über eine Plattform Cons Zur Zeit finde ich nichts schlecht da das Programm super ist Review Source TP Tobias P. Geschäftsführender Gesellschafter Human Resources Used the software for: Less than 6 months ### "Extrem starker Support von \[sensibler Inhalt ausgeblendet\]" October 25, 2024 5.0 Sehr angenehmenes Tool, erfüllt alle Zwecke! Pros Schnelligkeit und Kompetenz von \[sensibler Inhalt ausgeblendet\]! Per Teamviewer das Problem zusammen gelöst und Funktion danach direkt wieder gegeben! Cons Keine, rundum alles sehr einfach und plausibel. Review Source NT Nilaanthy T. Recruiter Marketing and Advertising Used the software for: 6-12 months ### "Bewertung SuperChat- gute Dienstleistung" September 12, 2024 4.0 Sehr einfach Handhabung. Gute Erreichbarkeit der Bewerber durch das System. Eigenständige Gestaltung der Texte möglich. Pros Einfach und schnelle Handhabung. Wir können unsere Texte individuell gestalten und immer selber anpassen oder ergänzen. Der Support reagiert sehr schnell und ist sehr kompetent. Gute Leistung mit einer besseren Cons Es gibt kleiner Baustellen, die noch ausbaufähig sind. Diese sind aber bekannt und die Kollegen sind immer interessant, eine Lösung zu finden oder eine alternative aufzuzeigen. Review Source DM Diego M. Geschäftsinhaber Printing Used the software for: 2+ years ### "Kommunikation leicht gemacht" September 2, 2024 5.0 Wir sind mit dem Support und der Applikation sehr zufrieden. Pros Eine Platform für alle Channels, einfach zu bedienen und Benutzerfreundlich! Die Automatisierungen der Chats sind unheimlich leicht anzulegen. Cons Leider noch kein WA Status, das liegt aber wohl eher an Meta. Review Source NB Nikita B. Geschäftsführer Marketing and Advertising Used the software for: 6-12 months ### "Bestes Multi-Kommunikationstool" September 9, 2024 5.0 Pros Der Support ist mega, das Handling und auch die Funktionien sind Weltklasse. Mega Tool! Cons Ich habe bis jetzt keine Nachteile erkennen können. Review Source GS Gina S. Vertriebsassistentin Insurance Used the software for: Less than 6 months ### "Feedback zu Superchat" October 15, 2024 4.0 Leichte Ausübung und auch Erstellung der Vorlagen, Pros Man sieht, wer was bearbeitet hat und wer welchen Vorgang geschlossen hat. Cons Die laufenden Kosten welche monatlich entstehen sind unübersichtlich. Review Source NG Nico G. Geschäftsführer Marketing and Advertising Used the software for: I used a free trial ### "Würde ich jedem empfehlen" October 2, 2024 5.0 Super! Sehr individuell anpassbar und interaktiv mit den Vorlagen und das Nutzerverhalten ist top Pros Sehr individuell anpassbar und interaktiv mit den Vorlagen Cons Bisschen aufwändig in der Einrichtung in Meta für neulinge Review Source LT Laura T. Leitung Marketing Retail Used the software for: Less than 6 months ### "Super Tool für Newsletter per WhatsApp" October 8, 2024 5.0 Wir haben Superchat seit kurzen aufgebaut und das Backende ist sehr übersichtlich und gut strukturiert. Auch der Support funktioniert super und hilft bei Fragen schnell und kompetent. Pros Gute Nutzeroberfläche und leichte Bedienbarkeit Cons Bisher haben wir keine Punkte gefunden, die uns nicht gefallen. Lediglich die Preisgestaltung auf der Homepage hätte für unseren Geschmack noch etwas übersichtlicher sein können. Review Source MS Michaela S. Chefin Machinery Used the software for: 6-12 months ### "Würde es wieder machen!" October 11, 2024 5.0 Pros Das Tool ist wirklich intuitiv und ich erreiche meine Kunde mit einer unschlagbaren Geschwindigkeit. Sollte es mal haken ist der Support super schnell. Cons Da gibt es nichts! Alles so wie man es sich wünscht! Review Source MH Marcel H. Geschäftsführer Recreational Facilities and Services Used the software for: 6-12 months ### "Tolles Tool mit super Unterstützung bei allen Anliegen" July 24, 2024 5.0 Super Service, top Support, gute Einführung und ständige Kontaktmöglichkeiten. Pros Die zahlreichen Möglichkeiten mit Automations und die Einbindung von vielen Teams, die alle damit arbeiten können. Zudem erhält man immer super Unterstützung, wenn man wo hilfe benötigt und es werden die passenden Infos gefunden, die einem dann zum Ziel führen. Zudem ständiger Austausch und Support durch das Team von Superchat - echt hervorragend. Cons Das man zu Beginn mal etwas Zeit benötigt bis man überall alles angesehen hat und die Verbindungen herausfindet. Wo man was benötigt - kann aber natürlich auch an der Komplexität meiner eigenen Anwendung entstanden sein. Reason for choosing Superchat Gesamtkonzept war sehr stimmig und hat genau auf unsere Anwendung gepasst. Review Source MW Michelle W. Kauffrau Banking Used the software for: 6-12 months ### "Komunikation mit dem Support zwecks eines Bugs" August 5, 2024 5.0 Pros Man kann super einfach mit allen in Verbindung treten. Man bekommt sofort Hilfe vom Support bei Problemen. im meinem Fall war es der Fabian Cons Habe keinen Nachteil bisher entdeckt der mich stören oder verbesserungswürdig sein müsste. Review Source PB Philipp B. Apotheker Health, Wellness and Fitness Used the software for: 6-12 months ### "Sehr guter Support" August 5, 2024 5.0 Pros Der schnelle, freundliche und lösungsorientierte Support Cons Manchmal würde ich gerne mit einem Mitarbeiter telefonieren, aber der direkt Support-Chat macht das wieder wett! Review Source MT Maximilian T. Inhaber Financial Services Used the software for: Less than 6 months ### "Super System mit kleinen Macken" August 5, 2024 5.0 Kundenzufriedenheit steigt mit hoher Erreichbarkeit und schnellerer Bearbeitung von Anliegen Pros Flexibiltät, Aufteilen und Zuweisen von Chats / Aufgaben an Teammitglieder, Bündelung diverser Plattformen in einem System Cons Zeitweise unzuverlässige App (Push-Benachrichtigungen funktionieren zum Teil nicht, was Reaktionszeiten verlängert. Review Source Similar Products Featured ## Related categories [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Review Management](https://www.capterra.com/review-management-software/)[Help Desk](https://www.capterra.com/help-desk-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.