--- title: "Kylas Sales CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Kylas Sales CRM the right CRM solution for you? Explore 630 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/210630/Kylas/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Kylas Sales CRM 4.8 (630) [View alternatives](https://www.capterra.com/p/210630/Kylas/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Kylas Sales CRM Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews TO Tanisha O Digital MarketingReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “It simplifies lead tracking, improves follow-up management, and helps our team stay organized, resulting in better productivity and sales performance.“ June 10, 2026 Suprith C Insurance ConsultantInsurance, 51 - 200 employeesUsed the software for: Less than 6 months. “I also found the mobile app felt stripped down compared to the web portal, with occasional sync delays when updating lead statuses on the go.“ July 30, 2026 NM Naeem M ITPharmaceuticals, 51 - 200 employeesUsed the software for: More than 2 years. “The platform offers useful features such as dashboards, reports, bulk lead upload, and lead management, which help improve productivity and provide good visibility into sales activities.“ May 20, 2026 AR Abhijeet R Data AnalystComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “One limitation I’ve noticed is in the Deals module is the customization options here are quite restricted especially when it comes to the deal status fields like Won and Lost.“ November 14, 2025 Sumit s AccountantBanking, 11 - 50 employeesUsed the software for: Less than 6 months. “The CRM also supports automation for tasks such as lead assignment, reminders, and status updates, which helps improve productivity and reduce manual work.“ May 28, 2026 NM Naeem M ITPharmaceuticals, 51 - 200 employeesUsed the software for: More than 2 years. “The lack of detailed user manuals and video tutorials makes implementation and customization more challenging.“ May 20, 2026 Suprith C Insurance ConsultantInsurance, 51 - 200 employeesUsed the software for: Less than 6 months. “The flat-rate pricing and intuitive setup made a huge impact on our daily productivity right away. While advanced custom automations and the mobile app still have room for improvement, it’s been a reliable, highly cost-effective workhorse that gave us the exact structure we needed to scale.“ July 30, 2026 Smita B Assistant Manager Sales and MarketingPrinting, 51 - 200 employeesUsed the software for: Less than 6 months. “It’s hard to generate custom reports that meet our specific needs, and the data visualizations are lacking“ December 16, 2025 ## Showing most helpful reviews Showing 1-25 of 630 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Director Used the software for: Less than 1 year ### "Excellent SME CRM" November 5, 2026 5.0 My team and I have had a great experience with the onboarding as well as the use of the CRM. Pranav from the implementation team has been fantastic and we wish for more people like him to keep the CRM working well. The Tech team has also been very responsive to fix issues and bugs. Pros I loved the ease of use and the methodology to the CRM. The flow of data was seamless. I also loved the reporting and swiftness of importing and manipulating data. Overall UI is also good. Cons I wish there was a dark mode as most of the CRM is white and this is not very eye friendly. Other than that the only other con would be the intermittent lag in loading pages. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reasons for choosing Kylas Sales CRM Much easier to implement and also the cost was much lower. Review Source Sales Executive Used the software for: Less than 1 year ### "Security and Management for sales" October 8, 2026 5.0 It's great for small business use, and provide security and transparency which helps to communicate better with customer. Great for tracking scale cities. Pros It provides customer support plus it's easier to manage sales management, moreover provide security to small business use and easy to use. Cons Sometimes the information in CRM doesn't match the customer actual details or whatsapp comunication which creates confusion and extra follow ups Review Source Brand solutions manager Used the software for: 1-3 years ### "User-Friendly CRM for Efficient Sales Management" October 8, 2026 5.0 Overall, my experience with Kylas Sales CRM has been positive. It is easy to use, helps streamline lead management and follow-ups, and keeps the sales process organized. There is room for improvement in advanced customization and reporting, but overall it is a useful and efficient CRM. Pros \* Easy-to-use and intuitive interface \* Simple lead and pipeline management \* Effective follow-up tracking \* Useful automation features \* Helps keep customer data organized \* Improves sales team productivity Cons \* Some advanced features could be more customizable. \* Reporting and analytics could offer more flexibility. \* The mobile experience could be improved further. \* Occasional performance lags can be frustrating. Review Source Manager Used the software for: Less than 1 year ### "Future CRM" October 7, 2026 5.0 Very Excellent CRM, we have not faced any issues to date and a very friendly process dealer and original equipment manufacturer Pros Sales management and link with dealer & OEM VERY GOOD SYSTENS , Our sales team intersted to work with this softweare Cons sales process is a very easy process and a good communication process. There is no dispute in this CRM Review Source Pratiksha P. Sales Process Manager Used the software for: Less than 1 year ### "Good Experience - Easy to Use and Time Saving" October 7, 2026 5.0 Overall experience is good. Kylas is affordable and easy to use compared to other CRMs. It helped us to organize leads properly and increased our follow-up ratio. Best for small businesses who want a simple and effective Sales CRM. I would recommend it. Pros I like most is the Dashboards and Reports. It's very simple to track my team's sales performance, follow-ups and pipeline in one view. Very useful for small business sales management and it saves a lot of time. Cons Sometimes the mobile app is a bit slow and some customization options are limited. Also initial setup took some time to understand. But their support team helped quickly. not reports downloaded direct excel sheet properly. Review Source Associate Lead Used the software for: Less than 1 year ### "User-Friendly CRM for Efficient Sales Management" September 14, 2026 5.0 Overall, my experience with Kylas Sales CRM has been positive and productive. It is easy to use, helps manage leads and follow-ups efficiently, and provides good visibility into the sales pipeline. The platform has helped streamline my sales activities and maintain better customer tracking. With further improvements in customization, automation, and reporting, it could become even more powerful for sales teams. Pros Kylas Sales CRM is its simple, user-friendly interface and effective lead management. It makes it easy to track leads, follow-ups, sales activities, and customer interactions in one place. The CRM helps maintain a clear sales pipeline, improves follow-up discipline, and gives better visibility into overall sales performance. Cons The main area I found could be improved is customization and reporting flexibility. Some advanced reports and workflows can require additional configuration, and a few features could be more intuitive. Overall, these are minor limitations compared with the CRM’s ease of use and lead-management capabilities. Review Source Sales @. sales Manager Used the software for: 1-3 years ### "Good CRM Marketing software" September 14, 2026 5.0 BEST Pros Good marketing software with owners and sales stages going next steps for planning and getting lead to deal. Review Source Sudam B. GOLD LOAN COMPANY Used the software for: 3-5 years ### "Best CRM for Growing Businesses " September 14, 2026 5.0 It's a outstanding sales CRM, I sencierly recommed to all business sale's catagory. Its a valuable CRM among all. A secured CRM app. Pros Easy pipeline tracking, task reminders, and real-time activity monitoring. Map out your exact sales stages clearly within the software. Cons Users regularly encounter slow page loading times and general system lag during periods of peak operational activity. But it works fine in every time. Overall it's ok. Not disappointing. Review Source Swampurno S. Founder Owner Used the software for: Less than 1 year ### "Excellent Service " September 10, 2026 5.0 Pros Features of This Software is extremely good I like very much my work done very good & It's good for small business Cons Bugs & Issues is must improve its very helpful for us we are from small business industry sales management is good. Review Source Sr. Business Development Manager Used the software for: Less than 1 year ### "Sr. Business Development Manager" August 25, 2026 5.0 Overall, my experience with Kylas Sales CRM has been positive and useful for managing leads, follow-ups, and sales activities. The platform is easy to use and helps bring sales processes into one place. However, the dashboard and reporting features still need improvement to provide more accurate, real-time insights into day-to-day activities and team performance. Pros What I liked most about Kylas Sales CRM is its simple and user-friendly interface, along with its strong lead and sales pipeline management. It helps me keep track of leads, follow-ups, customer interactions, and sales activities in one place. The automation and reporting features also make it easier to manage the sales team and ensure that no opportunity is missed. Cons The dashboard still needs improvement to provide accurate and real-time insights into day-to-day sales activities. A more detailed and updated dashboard with clear activity tracking, follow-ups, lead status, and team performance would make the CRM more effective. Review Source PR executive Used the software for: Less than 1 year ### "“Efficient and User-Friendly CRM with Room for Mobile Enhancements”" October 6, 2025 4.0 Overall, my experience with Kylas Sales CRM has been positive. It’s user-friendly, helps streamline sales processes, and provides useful insights into team performance. While there are minor areas for improvement, the CRM has definitely helped in organizing leads and boosting productivity. Pros I really liked the intuitive user interface and ease of managing leads and deals. The automation features, like follow-up reminders and workflow management, helped improve team efficiency significantly. I also appreciated the reporting dashboards, they give a clear view of sales performance at a glance. Cons The mobile app could be more robust; sometimes it lags or lacks certain features compared to the web version. Customization options for certain fields and reports could also be a bit more flexible. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) I switched to Kylas Sales CRM because my current company uses it as the primary CRM tool. While I have experience with Zoho CRM in my previous role, I adapted to Kylas here to align with the company’s processes and workflows, which helped me efficiently manage leads, deals, and sales activities. Review Source AGM MEP SALES Used the software for: Less than 1 year ### "Designed only for reporting: Worthless burden- not designed for CRM or Planning." January 5, 2026 2.0 Overly complicated, very difficult to make sense of why the platform is designed. This is not a CRM, it is only a reporting tool, with a beautiful display for the status and stage of projects. But this tool cannot be called CRM, not designed for the people to work and maintain the records and plan on how to improve the customer. Pros You can display what the deals are and what the leads are. also on one place the deals can be managed once made. I works with a little lag but you can work on the position of the deals by just dragging. Cons There is no calendar. This is the worst planning tool for planning. it is good for the management to see the progress, but a havoc for the sales team to work on it as it doesn’t work for as a planning tool. This tool does not have a calendar, you cannot do your daily, weekly monthly planning, (the most basic tools for planning). KYLAS is very complicated for people who have anytime worked on any other professional CRM platform. I still can t understand why this system is designed. The objective of a CRM tool should be to maintain customer details and the tool should be designed for planning and as the result of good planning and execution, the reporting part is the result. Although the reporting also does not have much functionality, but the whole tool out here is designed for how to report and absolutely no brains have been used to design the tool to be made user friendly for the sales team who could use this tool for planning. Review Source Nithin V. Design consultant Used the software for: Less than 1 year ### "A best Crm tool for your business needs " June 23, 2026 5.0 I had good experience with kylas regards the chat experience and lead management overall it's a best thing to have Pros The filters which they have seen tickets and unseen tickets and replied and not replied and loved their pipeline Cons Mostly there are less reasons to least liking about kylas but building a pipeline In begging is a bit challenging Switched from [LeadSquared](https://www.capterra.com/p/130199/LeadSquared/) The organisation switched it but I found it very good Review Source Amandeep K. HR Legal Head Used the software for: Less than 1 year ### "Great CRM support for any growing company." June 4, 2025 5.0 It has been great. Best feature that i felt is the auto data capturing and self reminder. It's been great working experience with Kylas. Working and data recording and maintaining became easy with it. Pros It's interconnectivity with our digital platforms and auto capturing data in the system. Clear and easy to use interface. Customisable dashboard. Cons At this point in time, we do not have any additional requirements or concerns. Kylas is currently fulfilling all of our needs effectively, and we are satisfied with its performance and capabilities. The platform is meeting our expectations in terms of functionality, user experience, and support. Should any new needs arise in the future, we will be sure to communicate them accordingly. Switched from [Kondesk](https://www.capterra.com/p/10002646/Kondesk/) Missed few features that were required. Like Whatsapp linking and remarks. Review Source Team leader Used the software for: Less than 1 year ### "Kylas crm user" November 6, 2025 5.0 Pros Its where good to communicate with learn and sales persons and easy to update the comment as well. value for money Cons performance and speed is good when compared to other CRM and work flow goes good in the CRM easy to manage the things Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Friends justed kylas is good so the reson i have switched from zoho to kylas Review Source CRM Used the software for: 1-3 years ### "Excellent CRM for Streamlined Sales Management" July 31, 2026 5.0 My overall experience with Kylas Sales CRM has been excellent. It is intuitive, reliable, and helps streamline the entire sales process from lead management to customer follow-ups. The interface is easy to navigate, and the features are well designed for improving productivity. I would highly recommend Kylas Sales CRM to businesses looking for an effective and easy-to-use CRM solution. Pros Kylas Sales CRM is very user-friendly and makes managing leads, follow-ups, and customer interactions simple and efficient. The sales pipeline is well organised, task reminders help ensure timely follow-ups, and the reporting features provide valuable insights. It has significantly improved team collaboration and productivity. Cons I have had a great experience using Kylas Sales CRM and did not face any major issues. The platform has met my expectations and has been reliable for day-to-day sales management. Review Source Kaka K. Insurance Consultant Used the software for: Less than 1 year ### "Kylas Sales CRM Review: The Ultimate Budget-Friendly Workhorse for Growing Teams" August 3, 2026 5.0 Overall, my experience with Kylas Sales CRM has been great for organizing our sales pipeline and keeping our team accountable without breaking the bank. The flat-rate pricing and intuitive setup made a huge impact on our daily productivity right away. While advanced custom automations and the mobile app still have room for improvement, it’s been a reliable, highly cost-effective workhorse that gave us the exact structure we needed to scale. Pros What I loved most about Kylas Sales CRM is its unbelievable value for money and pure simplicity. The flat-fee pricing model was a game-changer for us—we could onboard our entire team without stressing over rising per-seat costs. The platform itself is super intuitive, so everyone picked it up almost immediately without a painful learning curve. Managing our leads and sales pipeline became so much easier, especially with the built-in WhatsApp and email automations handling the tedious follow-ups. On top of that, their support team was remarkably responsive from day one, making setup and onboarding totally hassle-free. Cons What I liked least about Kylas Sales CRM was that its advanced capabilities felt a bit constrained as our processes grew more complex. The third-party integrations are somewhat limited compared to legacy CRMs, meaning we occasionally had to use manual workarounds or custom setups. Building customized workflows and setting up initial automation rules required a steeper setup process than expected, and basic things like automatic lead tagging or assignment still had to be constructed manually rather than coming out of the box. I also found the mobile app felt stripped down compared to the web portal, with occasional sync delays when updating lead statuses on the go. Review Source Deepak K. Wealth Manager Used the software for: Less than 1 year ### "Excellent CRM for Sales Management and Lead Tracking" August 6, 2026 5.0 My overall experience with Kylas Sales CRM has been excellent. It is reliable, user-friendly, and has made sales pipeline management much more organized. The customer support team is responsive, and the CRM offers great value for money. I would recommend it to businesses looking for an effective and affordable CRM solution. Pros Kylas Sales CRM is easy to use and helps manage leads, follow-ups, and customer interactions efficiently. The interface is clean, automation features save time, and the reporting dashboard provides useful insights. It has improved our team's productivity and sales tracking. Cons The platform works well overall. A few advanced customization options and more third-party integrations would make it even better, but it meets most business requirements. Review Source Chaman N. Business Head Used the software for: 3-5 years ### "Excellent CRM for Lead Management & Sales Automation" June 4, 2026 5.0 Our overall experience with Kylas Sales CRM has been excellent. It has simplified lead tracking, sales management, and team coordination. The platform is reliable, easy to use, and provides good value for money. It has helped improve response time, organization, and overall sales efficiency. Pros Kylas Sales CRM is very user-friendly and efficient for managing leads, sales pipelines, and customer communication. The dashboard is clean, easy to navigate, and helps our team track enquiries and follow-ups smoothly. The workflow automation and lead management features are especially helpful for improving productivity. Cons Overall, the experience has been very positive. Some advanced customization features could be improved further, but the platform performs very well for daily sales and CRM operations. Review Source Senior Executive Used the software for: 1-3 years ### "Seamless CRM That Truly Supports Sales" January 5, 2026 5.0 Overall, the CRM experience has been very positive. It centralizes all customer and deal data, which makes tracking interactions, follow‑ups, and pipeline stages much easier. Automation, reminders, and reports help improve productivity and decision‑making for both sales reps and managers. There is still some complexity, but when the CRM is fast and aligned with real sales workflows, it meaningfully boosts efficiency and customer satisfaction. Pros The Best CRM i have ever used in my entire career . Made the sales easy. Advantages The sales pipeline and deal tracking features help us structure our lead flow and monitor movement from lead to closure more systematically. Cons In peak hours the system sometimes feels slow (loading pages, switching between modules, dashboards not refreshing in real time), which affects productivity for active sales users Review Source Digital Marketing Used the software for: 1-3 years ### "Great CRM for managing leads and closing deals" June 15, 2026 5.0 Overall, Kylas Sales CRM has been a reliable and efficient tool for managing our sales operations. It simplifies lead tracking, improves follow-up management, and helps our team stay organized, resulting in better productivity and sales performance. Pros Kylas CRM is easy to use, well-organized, and helps us manage leads effectively. It simplifies our sales process and makes tracking customer interactions much more efficient. Cons Kylas CRM has been a positive experience overall. If I had to mention an area for improvement, it would be adding more advanced customization and reporting options to better suit businesses with complex sales processes. Review Source Sales Manager Used the software for: 3-5 years ### "Excellent Quality and Fast Delivery" June 1, 2026 5.0 A minor frustration for some users is the lack of an auto-refresh feature on the dashboard. Generating highly specific, custom reports or building advanced data visualizations can sometimes be difficult. Pros I absolutely loved the ease of use and intuitive interface. It made managing leads and tracking sales incredibly straightforward, without any complicated learning curve Cons The reporting and dashboard customization options can sometimes feel a bit limited for larger businesses Review Source Lokesh B. Digital Sales Specialist Used the software for: 1-3 years ### "Easy to Use and Very Effective CRM" October 5, 2025 5.0 My overall experience has been very positive. It has helped us keep track of leads, manage sales more effectively, and improve team productivity. It saves time and keeps everything organized, which makes our work smoother. Pros The best thing about Kylas CRM is how easy it is to use. The interface is very simple, and the tools are efficient enough that anyone in the team can quickly understand and get the results we need without much training. Cons Sometimes it feels like a few advanced features could be added to make it even more powerful, but overall it covers most of the daily needs really well. Review Source Arman A. Senior Fullstack Developer Used the software for: 1-3 years ### "Solid CRM with room to grow" October 6, 2025 4.0 Overall, I had a positive experience with Kylas. It strikes a good balance between functionality and simplicity, making it great for small to mid-sized teams that don’t want to drown in overly complicated setups. With a few more improvements on customisation and mobile usability, it could easily be a top-tier CRM solution. Pros The Kylas Sales CRM platform is easy to pick up and doesn’t take forever to get used to. I liked how the sales pipeline is laid out clearly, which makes tracking leads and deals more straightforward. It also feels lightweight and fast compared to a few other CRMs I’ve used, and the workflow automation saves a lot of repetitive effort. Cons Some customisation options feel a bit limited. For example, while reports are decent, more flexibility in creating detailed analytics would make it stronger. Review Source Namrata G. Sales Manager Used the software for: 1-3 years ### "5 Star Exellent" July 28, 2026 5.0 over all experience is excellent. user friendly and easy to understand. Recommendable to anyone. Excellent application. Pros Sales target account tracking, deiatls of lead and deals. Exact understanding on how much i need to work on which lead. which deal i can close faster Cons we are not able to delete any entry in lead and deal both in case of duplication. it might can be because of rights restriction but of correction purpose we should have these field to be on place. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.