# Google Voice Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Google Voice Software - reviews, pricing plans, popular comparisons to other Telephony products and more. Source: https://www.capterra.com/p/210592/Voice --- # Google Voice Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Google Voice ## What is Google Voice? Voice calling solution that offers voicemail transcription, number assignments, call forwarding, ring groups, and more. ## What is Google Voice used for? [Telephony](https://www.capterra.com/telephony-software/)[VoIP](https://www.capterra.com/voip-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/) Recognitions Shortlist Best ease of use Best value for money Top alternative Featured Overall rating Based on 725 user reviews Reviews sentiment Positive 92% Neutral 6% Negative 2% Pros & cons Straightforward setup and operation Multi-device accessibility and sync Inconsistent audio and reliability Reliance on stable internet Starting price $10 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Telephony / 2025 - VoIP / 2025 Our "Best of" badge program showcases products with the highest ratings... - VoIP / 2026 - Cloud PBX / 2025 Our "Best of" badge program showcases products with the highest ratings... - Cloud PBX / 2026 Do you work for Google Voice?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.google.com/webhp&name=Google Voice) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Google Voice 4.5 (725) VS. [4.7 (876)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $10 Per User, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (712) Ease Of Use 4.8 (876) Value For Money 4.6 (474) Value For Money 4.5 (787) Customer Service 4.2 (395) Customer Service 4.6 (807) ## Google Voice alternatives [4.4 (466)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.2 (995)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.0 (46)](https://www.capterra.com/p/251900/Zoho-Voice/reviews/) Starting price $34.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/210592/Voice/alternatives/) ## FAQs about Google Voice Overview ### What problems does Google Voice solve? Google Voice solves the need for a separate business phone presence without a second device, reducing privacy risks, after-hours interruptions, and missed customer texts. Small business owners, sales teams, educators, property managers, and remote staff use it to route calls, screen spam, sync messages across devices, and manage voicemail more efficiently. Answer based on 279 reviews Overview ### Which roles and teams benefit most from Google Voice? Google Voice is most used by small business owners, executives, and managers who need a flexible business number for client calls, team coordination, and voicemail management. Educators, counselors, and therapists use it to separate personal and professional communications, while project managers, account teams, and engineers support remote collaboration and reliable follow-up. Answer based on 703 reviews Overview ### What company size and industries is Google Voice built for? Google Voice is built primarily for small businesses, which make up 73% of reviewers, with Education Management leading industries at 7%. It also serves enterprise teams at 16% and midsize businesses at 11%, with strong representation in Information Technology and Services and Computer Software, each accounting for 5%. Answer based on 724 reviews Features and Usability ### What are the key features of Google Voice? Google Voice includes core calling features like VoIP calling, text messaging, voicemail, and voicemail transcription. Reviewers also highlight phone number management, including number selection, porting, call forwarding, and ring groups. Differentiator features include call screening, caller ID, contact management, and multi-device access for keeping business and personal communication separate. Answer based on 256 reviews Pricing ### How much does it cost and what fees or limitations are included? Google Voice starts at $10/user/month for the Starter plan, with Standard at 20 and Premier at 30 for Google Workspace customers. A free version is available and widely seen as low-cost for startups, though some reviewers say paid business pricing feels expensive compared with competitors as teams grow. Answer based on 107 reviews Integrations ### Which third-party tools and platforms does Google Voice integrate with? Google Voice integrates with Gmail, Google Workspace, Google Calendar, Google Meet, Google Contacts, Google Docs, Google Hangouts, and Slack. Reviewer mentions center on Google’s communication and productivity apps, especially email, scheduling, meetings, and contact management, with a smaller number referencing external platforms like Slack. Answer based on 78 reviews Getting Started and Support ### What customer support options does Google Voice offer, and how do users rate the experience? Google Voice offers FAQ/forum support. User experience with support is mixed: some users describe help as dependable, quick, and useful, while many others report slow responses, difficulty getting issues resolved, and frustration when dealing with call quality, billing concerns, or dropped-call problems. Answer based on 89 reviews Security ### How does Google Voice handle data security and access control? Google Voice uses privacy-focused number masking, call screening and blocking, spam protection, stored messages and recorded conversations, cross-device access, and a HIPAA-compliant option for secure voicemail and calling. Some reviewers also flag risks around account lockouts, number hijacking or theft, limited SMS authentication support in Canada, and broader privacy trade-offs. Answer based on 31 reviews Calling features ### How well does Google Voice handle business calling? Google Voice works well for business calling by giving users a separate number, call forwarding, texting, voicemail, and multi-device access. Small businesses, solo professionals, and remote teams like the low-cost setup and easy routing, though some users mention call delays, caller ID limits, dropped calls, and fewer advanced phone features. Answer based on 256 reviews ## Who uses Google Voice? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 167 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 167 reviews Administrative 22% Administrative 22% Entrepreneurs/ Owners 13% Health & Medical 10% IT & Software Development 9% Others 45% Top industries Based on 167 reviews Health, Wellness and Fitness 22% Education Management 22% Construction 19% Consumer Services 19% Other 18% ## Pros and Cons Straightforward setup and operation 96% positive reviews out of 91 Most reviewers describe ease of use as a key benefit, highlighting simple setup and intuitive daily operation. Inconsistent audio and reliability 61% negative reviews out of 67 Most reviewers report call quality issues, such as dropped calls, echoes, and unreliable audio during conversations. Carlos P QAE, 1,001 - 5,000 employees. "Sometimes I had quality issues in the calls. And lack of advanced features." Multi-device accessibility and sync 92% positive reviews out of 40 Most reviewers find device compatibility helpful, enabling seamless use across phones, tablets, and computers. Reliance on stable internet 69% negative reviews out of 36 Most users comment internet connection dependency causes missed calls, delays, and higher costs in weak network areas. ALan E Partnership manager , 51 - 200 employees. "using the application needs every time internet connections and this makes it expensive and sometimes its to slow to translate" Affordable solution for entrepreneurs 93% positive reviews out of 30 Most users report small business use is valuable, offering cost-effective, flexible communication and easy integration. Frequent spam and scam calls 85% negative reviews out of 27 Most reviewers indicate spam call filtering is insufficient, leading to persistent unwanted calls and potential scams. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Caller ID 4.5 (223) 61.88% of 223 reviewers that rated this feature as important or highly important You benefit from caller ID that helps identify callers and filter spam. Reviewers appreciate being able to distinguish business and personal calls, though some say it can be inaccurate or inconsistent, especially for numbers not saved in contacts. VoIP Connection 4.6 (175) 57.71% of 175 reviewers that rated this feature as important or highly important It gives you a reliable way to make and receive calls over the internet. Users think the connection is stable, clear, and easy to set up, with few dropped calls. Some mention occasional interference, but most report consistent call quality and seamless integration across devices. Call Center Management 4.4 (155) 44.52% of 155 reviewers that rated this feature as important or highly important With this capability, you can organize calls, contacts, and voicemails efficiently. Reviewers appreciate how it helps keep business communications structured, track call history, and manage multiple calls, though some wish for improved differentiation between personal and virtual calls. Online Voice Transmission 4.6 (94) 67.02% of 94 reviewers that rated this feature as important or highly important Google Voice offers clear and consistent online voice transmission. Some reviewers find the call quality comparable to traditional phones, with minimal dropped calls and reliable clarity, especially when using a strong internet connection or Wi-Fi. Call Conferencing 4.3 (93) 47.31% of 93 reviewers that rated this feature as important or highly important This aspect allows you to connect with multiple people at once. Reviewers indicate call conferencing is easy to set up and use, with clear audio. Some users report occasional issues with overlapping voices or muted participants during larger calls. Voice Mail 4.6 (12) 91.67% of 12 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Google Voice 10 features With this capability, you can organize calls, contacts, and voicemails efficiently. Reviewers appreciate how it helps keep business communications structured, track call history, and manage multiple calls, though some wish for improved differentiation between personal and virtual calls. This aspect allows you to connect with multiple people at once. Reviewers indicate call conferencing is easy to set up and use, with clear audio. Some users report occasional issues with overlapping voices or muted participants during larger calls. View caller ID details such as name and number and determine how to respond by prioritizing or blocking it You benefit from caller ID that helps identify callers and filter spam. Reviewers appreciate being able to distinguish business and personal calls, though some say it can be inaccurate or inconsistent, especially for numbers not saved in contacts. Manage, organize, and store contact information For Cloud-based phone system that sends and receives calls via the internet. Google Voice offers clear and consistent online voice transmission. Some reviewers find the call quality comparable to traditional phones, with minimal dropped calls and reliable clarity, especially when using a strong internet connection or Wi-Fi. Computer-based system that allows users to send and receive voice messages Transcribe voicemail audio messages to written text that is sent over email It gives you a reliable way to make and receive calls over the internet. Users think the connection is stable, clear, and easy to set up, with few dropped calls. Some mention occasional interference, but most report consistent call quality and seamless integration across devices. Get Advice We can help you find the software with the features you need. Features 4.4 (706) 4.4 Based on 706 reviews ## Pricing Value for money 4.6 (474) Free Version [View pricing plan details](https://www.capterra.com/p/210592/Voice/pricing/) Starter $10.00 Per User,Per Month It includes: - 24/7 Support - Call Forwarding - Free Calling to Canada From the US - Free Calling to the US From Any Country - Google Calendar Integration - Google Fi Compatible - Google Meet Integration - Mobile Apps : Android and Ios - Service Level Agreement - Unlimited SMS in the US - Up to 10 Domestic Locations Are Allowed - Up to 10 Number of Users Are Allowed - Usage and Activity Reporting - Voicemail Transcription - Web Application Standard $20.00 Per User,Per Month It includes: - 24/7 Support - Call Forwarding - Desk Phone Support - Ediscovery - Free Calling to Canada From the US - Free Calling to the US From Any Country - Google Calendar Integration - Google Fi Compatible - Google Meet Integration - Mobile Apps : Android and Ios - Multi Level Auto Attendant - Ring Groups - Service Level Agreement - Unlimited Domestic Locations Are Allowed - Unlimited Number of Users Are Allowed - Unlimited SMS in the US - Usage and Activity Reporting - Voicemail Transcription - Web Application Premier $30.00 Per User,Per Month It includes: - 24/7 Support - Advanced Reporting - Call Forwarding - Data Regions - Desk Phone Support - Ediscovery - Free Calling to Canada From the US - Free Calling to the US From Any Country - Google Calendar Integration - Google Fi Compatible - Google Meet Integration - Mobile Apps : Android and Ios - Multi Level Auto Attendant - Ring Groups - Service Level Agreement - Unlimited Domestic Locations Are Allowed - Unlimited International Locations Are Allowed - Unlimited Number of Users Are Allowed - Unlimited SMS in the US - Usage and Activity Reporting - Voicemail Transcription - Web Application Value for money 4.6 (474) 4.6 Based on 474 reviews ## Integrations [ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (395) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (395) 4.2 Based on 395 reviews ## User reviews Overall rating 4.5 Based on 725 reviews Filter by rating 5(470) 4(198) 3(44) 2(7) 1(6) Mentioned topic Sorted by most recent JS JaKeitha S. Therapist Health, Wellness and Fitness ### "I’ll choose GV every time " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 7, 2026 Pros I utilize Google voice to support me with communication with my clients and it’s amazing! I can easily send and receive text and I can limit background noises. Cons My biggest and only complaint is that sometimes it has glitches and bugs that causes issues that impacts my communication. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JG Jesus G. Case Worker Mental Health Care ### "A great option for your calls and texts" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2026 A great experience! it is a very easy to learn app, and it provides many tools for my calls and text. The paid plans are very cheap, and offer great 24/7 customer support just a call away. Pros A great option for an alternate phone line, the setup is fast and easy, it even allows you to choose your own number. I love that you can have it in your computer and your phone, and both are sync! Managing my texts and messages is easier from my laptop, so that's a great plus. It is a free service, so is the best bang for your buck, as long as you have internet access, you have service. Cons There's some issues in the sync, and sometimes the text I send from my phone, aren't loaded on my laptop, but other than that, I haven't experience any major bugs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TO Tyra O. People Operations Specialist II Computer Software ### "Not my favorite. " 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 0.0 0.0 Likelihood to Recommend 1/10 May 31, 2026 Pros I can't think of much I like about Google Voice. I have been overall dissatisfied with the product since I got it almost four years ago. Cons I hardly ever use it, and I always get spam calls. And when I get spam calls and hit "ignore" they just keep on ringing forever and ever until the end of time (or until they hang up). No matter how many times I try to report this or fix it, it hasn't changed. I will likely remove it from my tech stack soon. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PK Paul K. President Real Estate ### "Google Voice - The Best VoIP Optionn!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 14, 2026 Overall, Google Voice is my selection for VoIP. With a great value for money and a small learning curve, you can't go wrong with Google Voice! Pros Google Voice is an excellent solution for a business looking for an effective VoIP. It allows for easy access to text messaging as well as meetings. Customer support is there to help with any issues that may come up! Cons Google Voice seemed to lack some background options that other similar VoIP services have. There also is occasional bugs and issues with its mobile app that can lead to frustration during crucial communication times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Marcus B. owner Construction ### "A great free voip service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 10/10 May 8, 2026 google voice was easy to use and easy to set up, it wasn't until i cancelled my number and tried to get another one that i had any issues. Pros google voice is free to use as long as you have phone service through a service provider prior to signing up for google voice. The app is easy to learn how to use and understand the features, its pretty straight forward. google voice also allows you to get verification texts as well as regular texts and sms messages. Cons it would be better if you could get multiple google voice numbers with the same email account and it was pretty frustrating when i couldn't recover my old google voice number or get a new google voice number with the email account that i was previously using. Switched from [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) whatsapp was very unreliable and it lacked key features that i needed to run my business Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Terri B. PA Entertainment ### "Best Internet Calling App Ever!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 6, 2026 I love it mord tgan before. Its akwsys t here i can get b response via text, i can mark my number pr I v a te I love it Pros I love that i can send and recieve texts u nlike any other voip callong apps, i love that it stays with my email Cons I have to say theres nothjng about google voice that i dknt like. Hands down best interne t callinv app avaiable Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Psychotherapist Mental Health Care ### "Outdated irritation" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 1/10 May 3, 2026 So frustrated. I have to be really careful when using it. I have to double and triple check all texts and links to google calendar sent. Pros The only thing I like about Google Voice is the convenience. I am overall frustrated with Google voice. Cons You have to open up contacts to change contact information, you can't just change it in google voice, so if you mistype something, it's stuck like that only if you open contacts. There's not an edit button. I am frustrated that there is a 160 character limit for SMS texts. I didn't know this for months because I never received an error message that texts weren't sent. Also, links sometimes don't get sent. I have to confirm and reconfirm if texts were received, and sometimes none of that gets through. It's profoundly frustrating because it's led to missed appointments. There's not even a character count to make sure. I have to open a separate document to make sure I'm under 160 characters. I know this is dependent on the person's cell phone carrier and service at the time, but I feel like there must be a way to fix this. I had to reach out to the google community to find all this out. I'm the only one in my organization to figure this out. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RS Rachel S. Managing Member Retail ### "Easy to set up and works great" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 28, 2026 Overall the experience is great and reliable. The voice to text translate is usually spot on. Important voicemails don't get lost as it consolidates right into my email. Highly recommend. Pros Google voice is great for consolidating voicemails into my emails. Usually there are follow up tasks from my business voicemails and having everything in my email inbox ensures nothing will get forgotten. Cons There is a bit of a delay from a call coming in to when you can answer it on your cell phone. Often this will cause the call to get missed especially if I have to press a button for the call to proceed. Not a major issue, but something to be aware of. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Kimberly S. Lead Care Manager Hospital & Health Care ### "Perfect For Professional Business Calls!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 April 27, 2026 My company uses Google Voice to assign each employee a work number. My overall experience has been very positive. Google Voice integrates seamlessly with my home cell service and hardware. I make approximately 20 calls a day through Google Voice and have never had an issue! Pros I really like the clarity of every single phone call! I like the feature of being able to utilize the "Do not disturb" feature outside of my normal working hours. I did not know it had this feature at first and I was getting work calls in the middle of the night! Cons There are a lot of features I am not familiar with, so I would say better training material is needed. Ever since I discovered the "do not disturb feature," I can't think of anything else I would change! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SG Shea G. Counselor Health, Wellness and Fitness ### "Wonderful product for small business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 20, 2026 Overall my experience using Google Voice has been great. I'd recommend it to anyone in small business or private practice. It fills a specific need in an innovative way. Pros Google Voice, through their HIPAA compliant option, provides a simple, low cost option for a secure voicemail/phone service. As a therapist in solo private practice Google Voice provides the option not only for phone calls but also text and sms, should I wish to utilize those options in my practice, for a low monthly fee. I've not experienced any bugs and issues in over a year of utilizing it so I've not needed to contact their customer support, but I am sure customer support is as high quality as the product! While there is a little bit of a learning curve moving from using a traditional phone to Google Voice it is very intuitive. While primarily I utilize Google Voice to reach out if a patient is late or to receive calls, it would be a great option for voice-only meetings as well. Cons I leave a few tabs up when I log off if I don't restart my computer and Google Voice is one of them. It took me a few days to get into the habit of refreshing it each morning, otherwise it doesn't seem to actually reload. Truly the tiniest of things not to like, especially in the context of how well Google Voice works! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/210592/Voice/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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