# Google Voice Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Google Voice Software - reviews, pricing plans, popular comparisons to other Telephony products and more. Source: https://www.capterra.com/p/210592/Voice --- # Google Voice Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Google Voice ## What is Google Voice? Voice calling solution that offers voicemail transcription, number assignments, call forwarding, ring groups, and more. ## What is Google Voice used for? [Telephony](https://www.capterra.com/telephony-software/)[VoIP](https://www.capterra.com/voip-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/) Top alternative Featured Overall rating Based on 719 user reviews Reviews sentiment Positive 92% Neutral 6% Negative 2% Pros & cons Simple setup and daily operation Multi-device accessibility and syncing Inconsistent call clarity and reliability Reliance on stable internet Starting price $10 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Google Voice?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.google.com/webhp&name=Google Voice) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Google Voice 4.5 (719) VS. [4.7 (866)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $10 Per User, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (706) Ease Of Use 4.8 (866) Value For Money 4.6 (470) Value For Money 4.5 (778) Customer Service 4.2 (391) Customer Service 4.6 (797) ## Google Voice alternatives [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.0 (46)](https://www.capterra.com/p/251900/Zoho-Voice/reviews/) Starting price $34.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/210592/Voice/alternatives/) ## Who uses Google Voice? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Simple setup and daily operation 96% positive reviews out of 91 Most reviewers describe ease of use as a major benefit, highlighting straightforward setup and intuitive daily operation. Inconsistent call clarity and reliability 61% negative reviews out of 62 Most users report call quality issues, including dropped calls, audio glitches, echo, and unreliable connections during conversations. Zofia M Customer Service and Sales Support Associate, 2 - 10 employees. "What I like least about Google Voice is that its call quality can be inconsistent at times, which can make it difficult to have clear conversations." Multi-device accessibility and syncing 92% positive reviews out of 40 Most users report device compatibility allows seamless access and call management across computers, tablets, and smartphones. Anand B Research Analyst, 501 - 1,000 employees. "We can use this on our mobile and laptop as well." Reliance on stable internet 69% negative reviews out of 36 Most users comment internet connection is essential, with unreliable or weak networks causing missed calls and slow performance. paul L chief operating officer , 11 - 50 employees. "The only challenge is with poor internet connections the application disturbs to translate words at faster speed hence it slows down with poor connections" Cost-effective for small businesses 93% positive reviews out of 29 Most reviewers indicate small business use is valuable, citing affordability, easy separation of work and personal calls, and integration with other Google tools. Frequent spam and scam calls 85% negative reviews out of 27 Most reviewers find spam call filtering insufficient, reporting persistent unwanted calls, scam attempts, and ineffective blocking features. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Caller ID 4.5 (218) 61.01% of 218 reviewers that rated this feature as important or highly important You benefit from caller identification that helps screen calls and spot spam. Reviewers appreciate being able to identify callers and filter spam, though some say accuracy varies and integration with contacts could improve. Most users value the privacy and call management it provides. VoIP Connection 4.6 (174) 57.47% of 174 reviewers that rated this feature as important or highly important It gives you reliable internet-based calling with strong, clear connections. Users think Google Voice offers consistent call quality, minimal dropped calls, and easy setup. Some reviewers mention occasional interference with Bluetooth devices, but most find the connection dependable for business use. Call Center Management 4.4 (152) 43.42% of 152 reviewers that rated this feature as important or highly important With this capability, you can organize contacts, track call history, and manage voicemails efficiently. Reviewers appreciate how it keeps business communications organized, enables call recording and transcripts, and allows easy call forwarding, though some want improved caller identification. Online Voice Transmission 4.6 (92) 67.39% of 92 reviewers that rated this feature as important or highly important This aspect helps you make clear, stable voice calls online. Reviewers indicate that call quality is usually crisp and reliable, even compared to traditional phones. Some users say clarity can vary, but most find the transmission effective for both calls and voicemails. Call Conferencing 4.3 (92) 46.74% of 92 reviewers that rated this feature as important or highly important Google Voice offers the ability to connect with multiple people at once for meetings. Some reviewers find it easy to set up and use, with clear audio. A few users report issues with call quality when many participants speak simultaneously, but overall it is seen as accessible. Voice Mail 4.9 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Google Voice 10 features With this capability, you can organize contacts, track call history, and manage voicemails efficiently. Reviewers appreciate how it keeps business communications organized, enables call recording and transcripts, and allows easy call forwarding, though some want improved caller identification. Google Voice offers the ability to connect with multiple people at once for meetings. Some reviewers find it easy to set up and use, with clear audio. A few users report issues with call quality when many participants speak simultaneously, but overall it is seen as accessible. View caller ID details such as name and number and determine how to respond by prioritizing or blocking it You benefit from caller identification that helps screen calls and spot spam. Reviewers appreciate being able to identify callers and filter spam, though some say accuracy varies and integration with contacts could improve. Most users value the privacy and call management it provides. Manage, organize, and store contact information For Cloud-based phone system that sends and receives calls via the internet. This aspect helps you make clear, stable voice calls online. Reviewers indicate that call quality is usually crisp and reliable, even compared to traditional phones. Some users say clarity can vary, but most find the transmission effective for both calls and voicemails. Computer-based system that allows users to send and receive voice messages Transcribe voicemail audio messages to written text that is sent over email It gives you reliable internet-based calling with strong, clear connections. Users think Google Voice offers consistent call quality, minimal dropped calls, and easy setup. Some reviewers mention occasional interference with Bluetooth devices, but most find the connection dependable for business use. Get Advice We can help you find the software with the features you need. Features 4.4 (700) 4.4 Based on 700 reviews ## Pricing Value for money 4.6 (470) Free Version [View pricing plan details](https://www.capterra.com/p/210592/Voice/pricing/) Starter $10.00 Per User,Per Month It includes: - 24/7 Support - Call Forwarding - Free Calling to Canada From the US - Free Calling to the US From Any Country - Google Calendar Integration - Google Fi Compatible - Google Meet Integration - Mobile Apps : Android and Ios - Service Level Agreement - Unlimited SMS in the US - Up to 10 Domestic Locations Are Allowed - Up to 10 Number of Users Are Allowed - Usage and Activity Reporting - Voicemail Transcription - Web Application Standard $20.00 Per User,Per Month It includes: - 24/7 Support - Call Forwarding - Desk Phone Support - Ediscovery - Free Calling to Canada From the US - Free Calling to the US From Any Country - Google Calendar Integration - Google Fi Compatible - Google Meet Integration - Mobile Apps : Android and Ios - Multi Level Auto Attendant - Ring Groups - Service Level Agreement - Unlimited Domestic Locations Are Allowed - Unlimited Number of Users Are Allowed - Unlimited SMS in the US - Usage and Activity Reporting - Voicemail Transcription - Web Application Premier $30.00 Per User,Per Month It includes: - 24/7 Support - Advanced Reporting - Call Forwarding - Data Regions - Desk Phone Support - Ediscovery - Free Calling to Canada From the US - Free Calling to the US From Any Country - Google Calendar Integration - Google Fi Compatible - Google Meet Integration - Mobile Apps : Android and Ios - Multi Level Auto Attendant - Ring Groups - Service Level Agreement - Unlimited Domestic Locations Are Allowed - Unlimited International Locations Are Allowed - Unlimited Number of Users Are Allowed - Unlimited SMS in the US - Usage and Activity Reporting - Voicemail Transcription - Web Application Value for money 4.6 (470) 4.6 Based on 470 reviews ## Integrations [ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (391) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (391) 4.2 Based on 391 reviews ## User reviews Overall rating 4.5 Based on 719 reviews Filter by rating 5(466) 4(197) 3(44) 2(6) 1(6) Mentioned topic Sorted by most recent RS Rachel S. Managing Member Retail ### "Easy to set up and works great" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 28, 2026 Overall the experience is great and reliable. The voice to text translate is usually spot on. Important voicemails don't get lost as it consolidates right into my email. Highly recommend. Pros Google voice is great for consolidating voicemails into my emails. Usually there are follow up tasks from my business voicemails and having everything in my email inbox ensures nothing will get forgotten. Cons There is a bit of a delay from a call coming in to when you can answer it on your cell phone. Often this will cause the call to get missed especially if I have to press a button for the call to proceed. Not a major issue, but something to be aware of. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Kimberly S. Lead Care Manager Hospital & Health Care ### "Perfect For Professional Business Calls!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 April 27, 2026 My company uses Google Voice to assign each employee a work number. My overall experience has been very positive. Google Voice integrates seamlessly with my home cell service and hardware. I make approximately 20 calls a day through Google Voice and have never had an issue! Pros I really like the clarity of every single phone call! I like the feature of being able to utilize the "Do not disturb" feature outside of my normal working hours. I did not know it had this feature at first and I was getting work calls in the middle of the night! Cons There are a lot of features I am not familiar with, so I would say better training material is needed. Ever since I discovered the "do not disturb feature," I can't think of anything else I would change! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SG Shea G. Counselor Health, Wellness and Fitness ### "Wonderful product for small business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 20, 2026 Overall my experience using Google Voice has been great. I'd recommend it to anyone in small business or private practice. It fills a specific need in an innovative way. Pros Google Voice, through their HIPAA compliant option, provides a simple, low cost option for a secure voicemail/phone service. As a therapist in solo private practice Google Voice provides the option not only for phone calls but also text and sms, should I wish to utilize those options in my practice, for a low monthly fee. I've not experienced any bugs and issues in over a year of utilizing it so I've not needed to contact their customer support, but I am sure customer support is as high quality as the product! While there is a little bit of a learning curve moving from using a traditional phone to Google Voice it is very intuitive. While primarily I utilize Google Voice to reach out if a patient is late or to receive calls, it would be a great option for voice-only meetings as well. Cons I leave a few tabs up when I log off if I don't restart my computer and Google Voice is one of them. It took me a few days to get into the habit of refreshing it each morning, otherwise it doesn't seem to actually reload. Truly the tiniest of things not to like, especially in the context of how well Google Voice works! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Owner Consumer Services ### "Easy and Straightforward Phone Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 10/10 March 8, 2026 Overall it's a good experience and I'm trying eventually use it for business. The only thing that would make it better if is it had a video sharing feature. Pros It's a free phone number I always have access to no matter what and it's a simple way to always have a second phone number so I can separate my calls. Cons There's not much I don't like about Google Voice. But, there was one time that I called into a conference call and was asked to use my credits but joining from my regular phone didn't ask me to pay anything. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Wren W. Owner and Officient Events Services ### "Free and Fabulous" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 23, 2026 It was super easy to set up, I like that I can send the call info to my email for tracking. Thrilled that it has texting available and that it's consistent. Love that its free. Pros Value for money. I just started a small business and provided I dont send messages that look like spam or duplicates, I have very few issues. It's been very helpful! Cons It can be a little clunky. It doesnt show on my phone whether its a normal call or gvoice call and that can be a little stressful. Also, the web interface doesnt have emoji's, which for a regular business would be fine, but I deal with weddings and a certain number of heart emojis is expected. Alternatives considered [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Reasons for choosing Google Voice Budget. This has the most features and the lowest budget out of everything I looked at and interfaces with my entire setup. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Alexander G. Head Photographer and owner Photography ### "Google Voice for me" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 January 8, 2026 Pros The things that I like the most about Google voice is the option of having another phone number from my same phone for free. Cons I have not had much about Google Voice to not like. It’s a pretty easy to use software that is free. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LP Lexus P. Ceo Real Estate ### "Good option for free phone line service " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 6, 2025 My overal experience with google voice is a good one. I don't have any major complaints. It's on par with other free phone line services Pros This is a good app for no cost and it works for my needs. It's pretty easy to set uo and has a simple interface Cons The calls are not always the best quality. Sometimes the connection is not the best and calls hang up Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jesse Z. Software Engineer Computer Software ### "Great Tool For Concealing Your Real Number But Still Allowing You To Get Calls and Texts To Your Real Phone" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 21, 2025 I really enjoy Google Voice. It values privacy and doesn't require you to share your real phone number with someone you want to set boundaries with or if there is a power imbalance. Pros It allows you to create a second phone number and tie it to your personal cell phone so that you can avoid giving your real phone number out when you only need to communicate with someone briefly. Additionally, it is very easy to delete and unlink the number to your phone when you no longer need it. Cons Sometimes, the area code of your number isn't the same area code you are residing in. This makes it harder for people to believe that is your real number. Additionally, it isn't always clear how you are charged for using your Google Voice number. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TA Tommy A. Adult Ministry Associate Religious Institutions ### "Google Voice is a decent, cheap option in the short run" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 May 29, 2025 Overall my experience with Google Voice has been mostly positive. It accomplishes the basic task of keeping private numbers private, but it is not a perfect solution. It leaves a lot to be desired. Pros Google voice is a great option for employees who don't want to give their personal phone number away in the course of business and don't have access to a work phone number. Cons It can be hard to search people, so if they don't text you first and you don't save their name/number, it's going to be difficult to find the conversation you are looking for. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Tess M. Matchmaker Individual & Family Services ### "Good for the basics" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 May 28, 2025 Pros I moved abroad, and I was able to save the phone number I've had since I was 15 by porting it to Google Voice. It also allows me to keep an American phone number. Cons It screens calls and doesn't always let calls through, and the sound quality isn't always the best on both my end and theirs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/210592/Voice/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)