--- title: "SMS-Magic Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SMS-Magic Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more." source_url: "https://www.capterra.com/p/210549/SMS-Magic-Interact/" page_type: "product" language: "en" publication_date: "2026-11-01" --- # SMS-Magic Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on November 1, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SMS-Magic ## What is SMS-Magic? SMS-Magic is an advanced CRM messaging solution optimized for Salesforce, Zoho, and other CRM platforms. Seamlessly converse via SMS, WhatsApp, and Facebook Messenger. Key features include automated & interactive messaging, marketing tools like blasts & drip campaigns, global coverage, and analytics. Install effortlessly and configure to match your needs. Plus, with SMS-Magic Direct, communicate without CRM. Dedicated to corporate responsibility, focusing on community, sustainability, and women ## What is SMS-Magic used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $37 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SMS-Magic?[Manage this product listing](https://www.g2.com/products/conversive-ai/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SMS-Magic 3.8 (4) VS. [4.4 (97)](https://www.capterra.com/p/187336/Sinch-Engage/reviews/) Starting Price $37 Per User, Per Month Starting Price $99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (4) Ease Of Use 4.4 (96) Value For Money 4.0 (4) Value For Money 4.3 (78) Customer Service 3.3 (3) Customer Service 4.2 (86) ## SMS-Magic alternatives [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars Highest Rated [Soprano](https://www.capterra.com/p/207036/Soprano/) [4.8 (9)](https://www.capterra.com/p/207036/Soprano/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/207036/Soprano/) [Wati](https://www.capterra.com/p/204314/WATI/) [4.6 (207)](https://www.capterra.com/p/204314/WATI/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/204314/WATI/) ## FAQs about SMS-Magic Overview ### What company size and specific industries is SMS-Magic built for? SMS-Magic is designed for contact centers, educational institutions, and businesses in financial services, staffing, healthcare, wellness, and product sales sectors. It is suited to organizations of varying sizes that need SMS-based customer communication, especially teams handling frequent outreach, support, or appointment-related messaging. Features and Usability ### What are the key features of SMS-Magic? SMS-Magic offers automated responses, autoresponders, and consent management for message handling and compliance. It also includes drip campaigns, campaign scheduling, mass texting, and SMS marketing, plus MMS, multi-channel communication, contact management, templates, reporting and analytics, an activity dashboard, API access, and third-party integrations. Integrations ### Which third-party tools and platforms does SMS-Magic integrate with? SMS-Magic connects natively to Salesforce Marketing Cloud Account Engagement. Getting Started and Support ### What training and onboarding options does SMS-Magic offer? SMS-Magic provides in-person training and documentation to help teams get started. In-person sessions support guided setup and direct instruction, while documentation offers written reference material for reviewing product features and steps at a team’s own pace. Getting Started and Support ### What customer support options does SMS-Magic offer? SMS-Magic provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. No reviewer feedback on support quality is available here, so its support experience cannot be described in terms of response times, helpfulness, or common frustrations. ## Features AI summary Based on 3,882 SMS Marketing reviews Capterra data shows that buyers of SMS Marketing software rank the following features as their top priorities: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**55%**) - **Mass Texting** (**55%**) SMS-Magic supports all three features that reviewers rate most highly: **SMS Messaging**, **Campaign Scheduling**, and **Mass Texting**. Together, these capabilities help businesses send timely messages at scale, plan outreach in advance, and manage larger text campaigns more efficiently, allowing teams to maintain consistent communication with customers and drive better campaign execution. SMS Messaging 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Send messages via SMS Campaign Scheduling 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Set campaign schedules by selecting start, pause, and end dates Mass Texting 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time API 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Activity Dashboard 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Campaign Management 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results SMS-Magic 16 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Set campaign schedules by selecting start, pause, and end dates Manage and track all internal and external communication conducted via calls, email, text, or chat Manage user consent requests and documents Manage, organize, and store contact information Send automated marketing emails based on user actions over a predetermined period Send messages to multiple subscribers at the same time Sending/receiving messages with multimedia content like images, audio, or video over a cellular network Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health View and track pertinent metrics to find patterns and gain insights from data Send messages via SMS Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 3.8 (4) 3.8 Based on 4 reviews ## Pricing Value for money 4.0 (4) Free Trial Basic $37.00 Per User,Per Month Value for money 4.0 (4) 4.0 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.3 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.3 (3) 3.3 Based on 3 reviews ## User reviews Overall rating 3.8 Based on 4 reviews Filter by rating Counts reflect reviews available in this feed. 5(2) 4(1) 3(0) 2(0) 1(1) Mentioned topic Recent reviews first, then most helpful FA Financial Administrator Manager Financial Administrator Manager Used the software for: Less than 1 year ### "Super simple to use " 5.0 April 26, 2022 Pros It helps us to communicate faster and easier with our merchants. Cons We had a small hiccup with integration but once that was fixed, we haven’t had a problem yet. Tim H. Salesforce Administrator Used the software for: 3-5 years ### "Very capable product" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 19, 2023 We have used SMS Magic since about 2017 and they have enabled us to send 1-1 and 1-many messages, via Campaigns, to all of our audiences. Very simple to use messaging capability within Salesforce itself, too. Pros SMS Magic integrates seamlessly in Salesforce. SMS Magic does all the initial set up to create the Process Builders to Task the right people and have the conversations show up in the right page layouts. Cons You have to really watch their billing. It rarely matches what you are quoted but they will fix it when you point it out. Kelly K. Director of Growth Used the software for: Less than 1 year ### "Do not use this product." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 20, 2023 Terrible. I rarely write reviews but their negligence and ignorance to the problem lead me to doing so. Pros We were attracted by the price. I have now found many other better alternatives. Cons They did not know how to properly set up the SMS which delayed our ability to use SMS. It has been over two months and we still haven't been able to send a single text to users and they are denying any sort of refund. ZW Zachariah W. Customer Care Rep Used the software for: 1-3 years ### "My Experience With SMS-Magic" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 10, 2024 Pros With SMS-Magic, marketing us easy thanks to ease of sending SMS in bulk. The software also allows scheduling easy Cons My experience with SMS-Magic has been positive - no issues. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.