# CR Essentials Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CR Essentials the right Applied Behavior Analysis solution for you? Explore 24 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/210165/Behaviorsoft/reviews --- CR Essentials 4.5 (24) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CR Essentials Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews SA Stacey A RbtMental Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “Easy to use, made data collection a lot easier, less paper work, easier to track client progress.“ December 22, 2020 KB Kelli B Clinical DirectorMental Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “As a new company, these approvals were difficult to navigate and put off gaining needed reimbursement.“ September 15, 2022 ## Showing most helpful reviews Showing 1-24 of 24 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MM Mirel M. Clinical Manager Hospital & Health Care Used the software for: Less than 6 months ### "Behaviorsoft for ABA Providers and EVV Users" December 17, 2020 5.0 Very good. We were offered a free trial period to familiarize ourselves with the software before we committed fully, we were even given special offers for the mobile app. We are very happy with the way all visits are completed and sent smoothly to Tellus. Their merge with Tellus has been very successful for us. The only issues we had were with Tellus and never with Behaviorsoft and we are currently billing very easily with matched visits and easy solutions for errors. This system gives us peace of mind knowing everything is checked. Pros The support offered to us from Behaviorsoft is exceptional. Even though we've found glitches or struggled to adjust the software to our particular way of working in the beginning during the transition, what convinced me to stick with them is that they are fast to respond, they're available at all times and offer quick solutions that fit our specific needs. They've made modifications to the software just based on our request and are very professional and knowledgeable. Especially \[SENSITIVE CONTENT HIDDEN\] Cons The way the replacements are graphed is still something we'd like to perfect. There is always room for improvement of course, but there is nothing that I can say that I like the least about the software, just things we'd like to personalize in the future. Alternatives considered [CentralReach](https://www.capterra.com/p/140743/CentralReach/) Reason for choosing CR Essentials The fact that they were integrated and contracted with AHCA/Medicaid to offer EVV services and send visits to TELLUS and again, the excellent personalized customer service. These other very large companies are so big that they loose the personal touch with their clients and it was too complicated to contact someone, not always the same person, and too complex to navigate for our users. Behaviorsoft is more available to use to discuss concerns and errors and is much easier to use for our employees. Also, the features they offered matched our clinical system better. Review Source MC Maria C. Owner Mental Health Care Used the software for: 2+ years ### "CR great for BIG businesses" July 20, 2025 4.0 I loved CR when I first started using it back in 2012/3. Customer service was amazing. That's why I'm still giving it a 4 is because in the past it was excellent. Now it's a bit expensive for what we can afford and the platform isn't exactly what we need. Pros I love that it has everything I need including billing, timesheets, trainings, data collection, claims, to do lists, files, forms, etc. Cons Too expensive for a small company, and many of the features are not user-friendly. Also doesn't connect to other software. Review Source AK Aaron K. BCBA Hospital & Health Care Used the software for: 6-12 months ### "Not good, use Theralytics instead" February 20, 2025 2.0 Decent to start with but not a good system overall. Lots of improvements to be made Pros Fairly cheap, simple to add programs. Scheduling was ok. Cons All around not a good data collection system. Could not add other types of measurement systems, did not have SD or instructions on the apps for programs, could not modify graphs. Access to their library of programs was locked behind paywall. Just use Theralytics Switched from [Rethink](https://www.capterra.com/p/177929/rethink/) For a smaller company, CR Essentials was better cost savings Review Source KB Kelli B. Clinical Director Mental Health Care Used the software for: Less than 6 months ### "Amazing product- Well worth the investment! " September 15, 2022 5.0 Pros I cannot sing enough praises about Behaviorsoft. It is easy to use, effective, and tracks so many different components. It combines many features into one program, allowing for better overall therapy. I love the data tracking features and goals developed. It took much of the extra work out of writing behavior plans. I also enjoy the session notes. They are simple for staff to complete, but provide a wealth of information for me as an analyst. Billing could not be easier. I don't have to spend hours creating claims. Cons The only aspect of improvement I have see so far is submission to Medicaid services for initial referrals. I have not found how to attach documents to send to insurance companies to approve services. Currently, these have to be done in the various portals of the insurance companies. If Behaviorsoft had the ability to send the documents through to respective insurance companies, it would remove some extra hassle. As a new company, these approvals were difficult to navigate and put off gaining needed reimbursement. Alternatives considered [Theralytics](https://www.capterra.com/p/179836/Theralytics/) Review Source EC Elda C. Office manager Medical Practice Used the software for: 2+ years ### "Review " September 9, 2022 4.0 User friendly. The only thing is that everything always gets escalated and not resolved. Pros Ease of use collecting data Cons They are not updated with the new changes. Review Source NO Nathan O. CFO, RBT Mental Health Care Used the software for: 6-12 months ### "You get what you pay for" March 15, 2023 3.0 It was a pretty good product when it was Behaviorsoft. After the rebranding to CR Essentials the problems began. It locks down devices, which must then be completely restarted. It doesn't always transfer all of the data to the server, so I have to try and remember how many trials were run, or just do it on paper and pencil, which defeats the purpose of paying for the mobile app. Customer service is slow to respond and often times unable to fix glitches, thereby delaying critical processes. Pros It is a cheap option for small companies Cons Constantly crashingNot uploading mobile data to the systemCustomer service is slow and often times not able to fix the problem Review Source SL Sophie L. Owner/ lead therapist Hospital & Health Care Used the software for: I used a free trial ### "Love this software " September 15, 2022 5.0 So far it's been extremely wonderful. Customer service is Amazing. I do wish there was someone I could call instead of necessarily having to email. But again, so far this has been a great experience. Pros Being able to put all my therapist data as well as my client data in there and have it track for me is amazing. Also the idea of putting in data and having it produce notes and reviews is amazing. Cons I would love to be able to incorporate my activity based therapies into the software as well. I hear it's being beta tested and I hope to get into the group testing it out. I also wish that you could integrate behave yourself with QuickBooks so that way accounting could be tracked through the software as well. Reason for choosing CR Essentials The easy user experience Review Source CJ Christian J. Director of Operations Mental Health Care Used the software for: Less than 6 months ### "Behaviorsoft, everything you could ask for in a practice management/data collection platform" December 22, 2020 5.0 Pros We did demos on every other major platform out there for new behavior therapy practice. Behavior soft has all the features of products that were far more expensive and it was hands down the easiest to use. There was no need for endless training meetings, we were literally able to log in and figure out where everything we needed was in minutes. The user interface is clean, well laid out and intuitive to use. If you have used any other data collection platform in the past, this will be a breeze for you to hop on and go to work quickly. Cons There really just wasn't anything to dislike about the platform. Reason for choosing CR Essentials Behaviorsoft checked all the boxes for our business without all the hassles that of competitive products. Support was also super responsive and top notch with all of our pre-purchase questions. Really just a fantastic product, it's that simple. Review Source RE Rick E. Director of Administration Hospital & Health Care Used the software for: Less than 6 months ### "Behaviorsoft has everything you need" December 17, 2020 5.0 \[SENSITIVE CONTENT HIDDEN\] and the team at Behaviorsoft are very easy to work with. Our contact \[SENSITIVE CONTENT HIDDEN\], did a video presentation/training with our team and answered any questions they had. They respond very quickly to any issues that have come up and I know if I encounter a problem they will do everything they can to fix it. Pros The program is very user friendly and easy to learn. I was able to add our staff into the system quickly and the features in the program allow me to track expiration dates on certifications and other areas to ensure we stay up to date. Client/patient information was easy to add and my staff are able to add their notes and post time quickly as well as chart and graph progress easily. Our Director is able to view all out clients in one spot and can message the technician directly to provide feedback. Cons None so far. I haven't encountered anything that I don't like Review Source EL Eduardo L. Lead Analyst Hospital & Health Care Used the software for: 1-2 years ### "User friendliness " January 1, 2021 5.0 Pros Behaviorsoft is extremely easy to use. As a behavior analyst saves me a lot of time being able to generate my monthly summaries. I strongly recommend this software to ABA providers. Cons Not really. It’s the most functional and easy to use I have come across. Review Source MO Marlyn O. Founder and Clinical Director Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent " October 13, 2020 5.0 Pros Behaviorsoft is by far the best product we have found to track our ABA staff and clients. Cons I don’t have any negative feedback about this software. Review Source JH Jesenia H. Lead analyst Medical Practice Used the software for: 2+ years ### "Frustrating to have to put in a code all the time!" December 17, 2020 5.0 Pros Easy to use and understand. Information is clear and easy to find. Cons Does t recognize me ever. Constantly asking me to put in a code. Review Source CL CARLOS L. BCBA Health, Wellness and Fitness Used the software for: 1-2 years ### "REVIEW BEHAVIORSOFT" December 30, 2020 5.0 Great experience Pros Great functionality, flexibility to deploy. Manage human resources Cons Easy to manage, flexible, great product. It is not expensive if you consider the employees in Human resources to have to contract to keep tracking employees and documents. Review Source MS Maisbel S. RBT Mental Health Care Used the software for: 2+ years ### "RBT" January 5, 2021 5.0 Pros Easy to handle and it is a very professional software Cons Nothing is bad, I like it very much. Review Source KM Katia M. BCaBA Mental Health Care Used the software for: 1-2 years ### "Katia Lopez Manzanedo" December 18, 2020 5.0 excellent Pros The software facilitates work, we have updated and confidential information at all times. Cons I think the software has everything you need, there is really nothing that I don't like. Review Source MM Mary M. LCSW Hospital & Health Care Used the software for: 1-2 years ### "I have recommended Behaviorsoft many times" December 29, 2020 3.0 great experience Pros The ability to have access to from any platform Cons Need the application for the phone so that RBT can collect the data more efficiently. Review Source NS Nelsaelena S. RBT Hospital & Health Care Used the software for: 1-2 years ### "Behaviorsoft" October 13, 2020 5.0 I truly love it. Super easy to work with. Pros Super easy to navigate and input information. Cons So far its been going really well with this product. Review Source AB Ameirys B. RBT Computer & Network Security Used the software for: 6-12 months ### "Interfaces amigables y muy buen modelado de procesos!!" October 30, 2020 5.0 Pros Interfaces amigables. Software muy intuitivo. Responde a las necesidades de cada unas de las partes en los procesos automatizados. Cons Considero que deben mejorar la solución mobile.... Review Source RA Ryan A. RBT Mental Health Care Used the software for: 6-12 months ### "Convenient and easy to use" October 13, 2020 4.0 Pros Organized well for easy access and easy to read Cons Difficulty logging in and very often requires a texted confirmation code Review Source GG Gretchen G. BCaBA Health, Wellness and Fitness Used the software for: Less than 6 months ### "Effective system, save my time" December 17, 2020 5.0 It saves me a lot of time, I have access to the information I need instantly, it facilitates my work and that of my colleagues. Pros Behaviorsoft is very easy to use, it allows you to see all the necessary information for all team members in one place. It saves me a lot of time from my office work. Cons It would be very useful in these times if the app version had more uses than it offers today. Review Source SA Stacey A. Rbt Mental Health Care Used the software for: Less than 6 months ### "Rbt data" December 22, 2020 5.0 I do not like the app that has been difficult for me I enjoy using the program on the laptop. Pros Easy to use, made data collection a lot easier, less paper work, easier to track client progress. Cons It was difficult at first. I wish the app operated the same way it operates when using a laptop or computer. For me it is easier to input data through the laptop rather the app. Review Source SL Stephanie L. Lead analyst Mental Health Care Used the software for: Less than 6 months ### "Truly like this program! " October 13, 2020 5.0 Pros It’s very user friendly. The application makes the software much more useful for daily use and note taking. Cons There are some aspects of ABA that can be implemented or updated but overall, it’s a great program. Review Source MS Miriam S. BCaBA Health, Wellness and Fitness Used the software for: Less than 6 months ### "Graphing tool " December 17, 2020 4.0 Pros Friendly platform, easy to use. Connects with EVV has a GPS Cons Graphing features weekly average of Data not daily progress. Review Source EP Elmer P. Coordinator Executive Mental Health Care Used the software for: Less than 6 months ### "The program is excellent and very helpfull" October 13, 2020 5.0 Pros Very organize, save you time and help improve quality service Cons We like everything about the software very professional Review Source Talk to a Capterra advisor for free and get results within 15 minutes.