# GrubHub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GrubHub the right Food Delivery solution for you? Explore 131 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/210141/GrubHub/reviews --- GrubHub 4.3 (131) [View alternatives](https://www.capterra.com/p/210141/GrubHub/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of GrubHub Ease of use 4.5 Customer Service 4.0 ## Pros and Cons in Reviews JR Jessica R OwnerRestaurants, 2 - 10 employeesUsed the software for: 1-2 years. “It enables restaurants to increase their sales and exposure, bringing in new customers that may have otherwise not tried our restaurant.“ June 19, 2025 JD Johnathan D OwnerFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “Support can be slow and opaque, and the overall structure feels less like a partnership and more like a cost of doing business that increasingly favors the platform over small, local restaurants.“ December 31, 2025 Frankie S Welcome desk associateSports, 51 - 200 employeesUsed the software for: More than 2 years. “It was easy to use with a super short learning curve, I always felt my personal data was secure, for the most part the vakue for money was perfect, I never experienced bugs or issues within the app itself, but when there was an issue on the part of a seller, the customer service communication was always on point and helped if they could.“ August 26, 2025 JR Jessica R OwnerRestaurants, 2 - 10 employeesUsed the software for: 1-2 years. “The fees. While I understand they have to make money as well, knowing what they charge the customers on top of the fees they press onto us, it can discourages customers. “ June 19, 2025 Frankie S Welcome desk associateSports, 51 - 200 employeesUsed the software for: More than 2 years. “The addition of a favorites feature was needed from day one, so I'm glad it exists now.“ August 26, 2025 AM Annie M Physician AssistantHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years. “Recently I find the fees associated with ordering have been really high, so I've been using the app less.“ December 2, 2025 JR Jessica R OwnerRestaurants, 2 - 10 employeesUsed the software for: 1-2 years. “DoorDash and UberEats have taken over as the dominate providers.“ June 19, 2025 AS Alex S Restaurant ManagerHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “Not available everywhere, in our Tourist Town there is only Pick-Up available, which doesn’t contribute to our sales at all…“ April 24, 2025 ## Showing most helpful reviews Showing 1-25 of 131 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Frankie S. Welcome desk associate Sports Used the software for: 2+ years ### "Great app that became my go to food app..." August 26, 2025 5.0 Overall, I've found some of the best restaurants at great prices and was able to support local restaurants when I worked in Hells kitchen NY. Pros I discovered GrubHub in 2014 and have not looked back since. It was easy to use with a super short learning curve, I always felt my personal data was secure, for the most part the vakue for money was perfect, I never experienced bugs or issues within the app itself, but when there was an issue on the part of a seller, the customer service communication was always on point and helped if they could. The addition of a favorites feature was needed from day one, so I'm glad it exists now. Cons The app didn't always reflect the restaurant I wanted it to. Sometimes, when I think I'm ordering from my local fast food place, I've found it was actually another franchise branch and I didn't want to order from. Review Source AM Annie M. Physician Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "GrubHub gives easy access to my favorite foods" December 2, 2025 5.0 My overall experience with GrubHub is great! I am able to view different restaurants around me and find whatever I am craving Pros GrubHub makes ordering food easy and convenient. I especially enjoy using it if I've had a long day and do not feel like going back out for food Cons Recently I find the fees associated with ordering have been really high, so I've been using the app less. Switched from [Uber Eats](https://www.capterra.com/p/10030633/Uber-Eats/) I found Uber eats to be more expensive than GrubHub Review Source JR Jessica R. Owner Restaurants Used the software for: 1-2 years ### "Area dependent, lots of fees" June 19, 2025 3.0 Our experience was not fantastic. The fees are high and we simply didn't get the amount of orders from GrubHub as we did other apps. During Covid, Grubhub was fantastic. Since post covid, it has not been a popular option in our area. DoorDash and UberEats have taken over as the dominate providers. Pros It enables restaurants to increase their sales and exposure, bringing in new customers that may have otherwise not tried our restaurant. Cons The fees. While I understand they have to make money as well, knowing what they charge the customers on top of the fees they press onto us, it can discourages customers. We have to increase our prices on Grubhub to offset fees, leading customers to think we are not as affordable as we actually are. Alternatives considered [Postmates](https://www.capterra.com/p/229317/Postmates/)[Uber Freight](https://www.capterra.com/p/206000/Uber-Freight/)[DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/) Reason for choosing GrubHub We did not, we tried using all available services to see which did the best. We ultimatley discovered grubhub was not as popular in our area. The most used apps in our area were DoorDash and UberEats. Review Source JD Johnathan D. Owner Food & Beverages Used the software for: 2+ years ### "A Useful Tool, but Not a True Partnership" December 31, 2025 5.0 From a restaurateur’s perspective, Grubhub offers reach but at a steep cost. It’s a marketing tool, that’s it. Commission fees are high, and when problems occur, restaurants often carry the financial burden. It’s a tool, not a partnership, and other owners should go in with eyes open. Pros Grubhub does provide additional visibility and access to customers who may not otherwise discover our business. The platform is familiar to many users, making it easy for customers to order, and it can generate incremental sales during slower periods when managed strategically. Cons High commission and service fees substantially reduce margins, and restaurants are often held financially responsible for issues beyond their control, such as driver delays, app errors, or customer disputes. Support can be slow and opaque, and the overall structure feels less like a partnership and more like a cost of doing business that increasingly favors the platform over small, local restaurants. Alternatives considered [DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/) Reason for choosing GrubHub Cost was lower than DoorDash, better reviews Review Source DRS Daniel R. S. Founder Computer Software Used the software for: 1-2 years ### "Grub Hub is my go do when I don't want to cook" September 11, 2025 5.0 Pros I like GrubHub because most of my favorite restaurants are on their and they always provide me some type of refund with the drivers and restaurants mess up my order Cons Sometimes the app doesn't allow me to select no ice in my drinks or when I go to order online the app freezes Alternatives considered [Instacart](https://www.capterra.com/p/229777/Instacart/)[DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/)[Uber Eats](https://www.capterra.com/p/10030633/Uber-Eats/) Reason for choosing GrubHub The ease of use make GrubHub stand out the most among their competitors Review Source AS Alex S. Restaurant Manager Hospitality Used the software for: 2+ years ### "Not having delivery everywhere " April 24, 2025 3.0 If they had delivery, i could speak of, but with only Pick-Up for us, it didn’t work very well. Pros Food delivery software helping businesses increase sales and orders Cons Not available everywhere, in our Tourist Town there is only Pick-Up available, which doesn’t contribute to our sales at all… Alternatives considered [DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/) Reason for choosing GrubHub We have them too, and so far GrubHub disappointed us. Review Source Faith N. Leadership Development Intern Internet Used the software for: Less than 6 months ### "Grubhub has a great foundation but needs a little work." April 25, 2022 5.0 Pros What I like the most about GrubHub is the customer service. They have a chatline that is filled with real people who are ready to help you with whatever issue you may be facing at that current moment. Another thing that I also like about GrubHub is that they were the first and only food delivery service to reach out to a platform (In Grubhub's case, Amazon with Amazon Prime for students) to tackle the convenience issue for students in regards to food delivery. They offer free delivery and promo codes with huge discounts for students that is so helpful and should continue. Cons What I do like least about GrubHub is the coverage, if that makes sense. Compared to UberEats and DoorDash where drivers are quickly responding to orders placed by customers. I have had to cancel and order and was close to canceling one until customer service found me a driver. Switched from [DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/) GrubHub is cheaper and has better customer service. Review Source MJ Mike J. Editor / Producer Entertainment Used the software for: 2+ years ### "Grubhub is a Good Option for Food Delivery" April 18, 2023 4.0 I use GrubHub along with other delivery services. They are as effective as the others and sometimes have good promtions. Pros Grubhub has a lot of restaurant options and is use to use. They deliver fast in my area. Cons The app has limited items and some offer few customizations but typically this isn't a big problem. Switched from [DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/) Just use different ones at different times and locations. Review Source RR Rudy R. Managing Director Real Estate Used the software for: Less than 6 months ### "Gurbhub is my least favorite app to get Grub." April 16, 2023 3.0 It's wasn't bad but it did not stand out as a particularly amazing app. Pros The app is easy to use. The delivery tracking is accurate as well. Cons There were not as many Mom and Pop restaurants as I found on DoorDash. It also did not give me deals and promotions like UberEast does. Alternatives considered [Seamless](https://www.capterra.com/p/207295/Seamless-AI/)[DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/) Reason for choosing GrubHub I only choose Grubhub at first. Once I used the other apps, I switched to them permanently. Review Source JC Jim C. CEO Retail Used the software for: 6-12 months ### "Don't waste your time. " May 1, 2025 1.0 It's seriously not worth the aggravation to try to use this company. Even when you try to be nice about the order being incorrect the most you'll get is a $5 or $10 coupon if you can wade through to the manager. Pros Drivers try to work hard. Tip them good if you can. Cons Always a problem with this company. Food is never correct and the last thing they want to do is try to help you. Don't waste your time. Get in your car, jump on your bike and get it yourself. You'll be glad you didn't waste your time waiting for them to get your order to you so you can be PO'd the rest of the night. Review Source DJ Douarou J. Artist producer Music Used the software for: 1-2 years ### "GrubHub review" October 13, 2024 5.0 Is best to oders food with GrubHub also many good meals available in the app Pros Is the best way to oder food in real time Cons Fast and best to use to receive your oders Review Source TC Tanirah C. Shift supervisor Food & Beverages Used the software for: 2+ years ### "Grubhub review " May 13, 2024 5.0 Pros I love how fast you can order from the app great quality service Cons Slow delivery at times when no drivers are available for delivery Review Source DF Daniel F. Teacher Primary/Secondary Education Used the software for: 1-2 years ### "Great Service For An Extra Fee" July 30, 2021 4.0 Pros Grubhub is an amazing tool, allowing users to easily select from a huge variety of restaurants, all with complete menus, to craft a perfect meal to be picked up or delivered straight to your door! Orders are customizable, and can be tracked straight from your phone or computer, and you can even request contactless delivery where the driver will drop off the order at your door and ring your doorbell without a handoff, which was great at the peak of the pandemic! Cons Grubhub is great for convenience, though it is certainly more expensive than ordering directly from restaurants. Since Grubhub charges service fees and will take a portion of sales, restaurants can sometimes raise prices of their items on the app, making the meal more expensive than if you were to just call the restaurant directly and pick up from them. If you’re looking for delivery, it can add on quite a bit more, but the convenience may be worth it. Review Source GM Gretchen M. Co owner Food & Beverages Used the software for: 1-2 years ### "We love GrubHub " March 25, 2024 5.0 I will continue to use GrubHub for our business food needs Pros We love how they are always fast and dependable and organized with our orders. Cons If you don't have the monthly subscription, it can be kind of pricey for delivery and tip combined. Review Source VR Verified Reviewer Data Scientist Information Technology and Services Used the software for: 2+ years ### "A usable food delivery app" April 18, 2021 5.0 I only use Grubhub when I have a coupon because it is too expensive. If you have a lot of money, then you can order whatever you want. Pros Grubhub offers a large selection of restaurants. Whether you want to eat Italian, American, Mexican, Chinese, Japanese, or Korean, you can order food through Grubhub. And Grubhub's coverage area is also very wide. I have not been to a city where Grubhub cannot be used. Cons Grubhub is really expensive. First of all, the price of each dish is a certain percentage higher than the price on the restaurant’s menu. Second, you need to pay service fees, shipping, and tips. The price of using Grubhub to order a meal may be 1.5 times that of a meal in a restaurant. Moreover, Grubhub does not support ordering dishes from multiple restaurants at once. Chowbus already supports one-time ordering of dishes from 5 or 6 nearby restaurants, but Grubhub can only order one. Review Source SN Steven N. Church School Teacher and a UFC Fit Kids Attendant Education Management Used the software for: 2+ years ### "My Take on GrubHub" October 13, 2023 5.0 My overall experience is nice with using GrubHub to order food. Feels nice to use it alongside DoorDash and Uber Eats. Pros I like using Grubhub for ordering food as delivery and takeaways. I enjoy getting the foods I wanted to order from and even get nice deals. I got a free year of GrubHub thanks to Amazon Prime Day days ago. Cons What I wish that GrubHub can work on is at least have a heads up display for maps what car and what driver is it. I wish it's like on the same page as DoorDash and even for Uber Eats too. Review Source GL Germaine L. Executive Administrtator Food & Beverages Used the software for: 1-2 years ### "A good addition" January 12, 2023 5.0 Pros I like the ease of use, and the customer service Cons Unfortunately, this service does not have a high traffic base and therefore does not add a lot of traffic to our location. Alternatives considered [DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/)[Eats365](https://www.capterra.com/p/165705/Eats365/) Review Source TG Tiffany G. Shift manager Food & Beverages Used the software for: 1-2 years ### "Great for extra cash " April 17, 2022 5.0 It's been everything and then some when it comes to being beneficial and helping me when in need of some extra funds and I really love it Pros I love the app its super user friendly it walks you through every step on the app and then some if your looking for aside job or even just ordering food I would most definitely do this app all day Cons cant say anything negative customer service is even on point keep it up grub hub woohoo!! Review Source AJ Amanda J. Professional Liability Claims Representative at Sedgwick Management Consulting Information Technology and Services Used the software for: 2+ years ### "GrubHub Brings The Food to You" April 8, 2022 5.0 I alternate between GrubHub, Doordash, UberEats and Postmates. So many options to get good food delivered to your door. Pros Love the convenience of this app! Ordering food has never been easier. Cons The only drawback is the sometimes limited available menu items. Review Source RM Rya M. Student Writing and Editing Used the software for: 2+ years ### "Grubhub is convenience at acost" March 3, 2022 5.0 Pros Easy to use, good descriptions. I get all my groceries from grubhub Cons Does not always reflect store availability Review Source DB Daja B. Barista Food & Beverages Used the software for: 6-12 months ### "Helps our business thrive " July 15, 2021 4.0 GrubHub takes care of all of the deliveries, giving us more time to focus on customers and quality Pros I love that this software takes care of it all, we just have to prepare the food! It manages the drivers and gives us the info we need Cons Finding a driver can be tricky sometimes, and customer service isn’t empathetic at all, especially when orders have to be remade due to lack of delivery drivers Review Source uS urvi S. Student Design Used the software for: 1-2 years ### "Affordable Meals" May 26, 2021 3.0 My overall experience with app was alright, it really depends on the location at which you are using the app as it the number of restaurants using this app can be limited compared to other apps. Pros The app provides a decent platform for food delivery and ordering services, with local restaurants. Dpending on the location of the store sometimes this plat form provides cheaper options than other mobile food delivery apps. Cons When I first downloaded the app it took a few tries for it to recognize and load the location to show possible options even with strong network bandwidth on my phone. The app however has more average layout and bit of a unclear navigation as to the distance or where your food is . The prices also sometimes goes higher for the delivery and services fees, doesn't seem to have a consistent price (this is not taking into account tips). Review Source JR Jamil R. Waitress Restaurants Used the software for: 1-2 years ### "The safe payment and fast order receiving " October 10, 2022 5.0 Pros How fast you receive an order and giving wait time depending on it Cons how it has to have its own device for the software Review Source QK Quinlan K. Student Education Management Used the software for: 1-2 years ### "GrubHub Review " July 16, 2021 4.0 Overall, I really like GrubHub the app is super easy to use and even though it does not have all of the restaurants I want to eat from it has enough for me to have it on my phone and use it every once and a while. Pros There is a lot to like about GrubHub, it allows access to lots of local restaurants for food delivery. The software is very user friendly. The menu feature that is able to display the options for the restaurants is very well displayed and easy to use. Overall the ease of the software is my favorite thing about it. The app on the phone is a great way to be able to order food when one doesn't feel like going out. Cons The worst part of the software is the fact that their is not a ton of options. Due to other rival apps such as doordash or ubereats the restaurants are divided, and not all options are on doordash. This can lead to me using other apps before I use GrubHub just due to the fact that the restaurant I want to eat from is not listed. Review Source KC Kimberly C. Regional Sales Manager-West Industrial Automation Used the software for: 1-2 years ### "GrubHub is Fantastic while traveling! " November 29, 2023 5.0 Fantastic experience with GrubHub! I use the program a lot while traveling for work. Pros It is very easy to use, its tracker is very accurate, and I get a discount through Amazon Prime. Cons The fees can be expensive on occasion which can hinder me from using. 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