# GrubHub Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about GrubHub Software - reviews, pricing plans, popular comparisons to other Food Delivery products and more.

Source: https://www.capterra.com/p/210141/GrubHub

---

# 

 GrubHub Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

GrubHub

## What is GrubHub?

Food delivery solution that helps businesses manage orders through tracking deliveries, managing drivers, creating invoices, and more.

## What is GrubHub used for?

[Food Delivery](https://www.capterra.com/food-delivery-software/)[Online Ordering](https://www.capterra.com/online-ordering-software/)

Overall rating

Based on 131 user reviews

Reviews sentiment

Positive

80%

Neutral

16%

Negative

4%

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### GrubHub

4.3 (131)

VS.

[4.7 (96)](https://www.capterra.com/p/10002488/Owner/reviews/)

Starting Price

Contact vendor

Starting Price

$499

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (131)

Ease Of Use

4.7 (566)

Value For Money

3.8 (85)

Value For Money

4.4 (465)

Customer Service

4.0 (79)

Customer Service

4.6 (496)

## GrubHub alternatives

[4.2 (549)](https://www.capterra.com/p/136301/Toast-POS/reviews/)

Starting price

$69.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

79%

of reviewers

rated it above 4 stars

Highest Rated

[Restroworks](https://www.capterra.com/p/142877/Restroworks/)

[4.9 (566)](https://www.capterra.com/p/142877/Restroworks/reviews/)

Starting price

$200.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/142877/Restroworks/)

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

[4.6 (3,018)](https://www.capterra.com/p/275802/Square-Point-of-Sale/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

[StoreKit](https://www.capterra.com/p/203009/SK-Takeaway/)

[4.9 (107)](https://www.capterra.com/p/203009/SK-Takeaway/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/203009/SK-Takeaway/)

[View all alternatives](https://www.capterra.com/p/210141/GrubHub/alternatives/)

## Who uses GrubHub?

Based on Capterra reviews from the past 5 years

Talk to a software expert

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tailored to your business needs

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Online Ordering

4.5 (69)

66.67% of 69 reviewers that rated this feature as important or highly important

GrubHub offers a straightforward online ordering process, letting you easily browse menus and place orders from any device. Users think the system is intuitive, visually appealing, and fast, with many options and clear checkout steps.

Mobile Access

4.6 (61)

60.66% of 61 reviewers that rated this feature as important or highly important

You get convenient access to GrubHub from your phone, making ordering and tracking food simple wherever you are. Reviewers appreciate the app’s user-friendly design, reliable notifications, and smooth experience for both customers and restaurant staff.

Order Management

4.4 (61)

59.02% of 61 reviewers that rated this feature as important or highly important

GrubHub helps you manage orders efficiently, letting you edit items, save favorites, and review details. Reviewers appreciate the organized interface and easy access to past orders, but some mention occasional inaccuracies and slow updates.

Food Delivery Dispatching

4.3 (56)

57.14% of 56 reviewers that rated this feature as important or highly important

With this capability, you can track your food delivery status and receive timely updates. Some reviewers find dispatching generally quick and reliable, though a few mention occasional early driver dispatch and missed deliveries.

Live Tracking

4.4 (46)

50.00% of 46 reviewers that rated this feature as important or highly important

Allow customers to track their order and keep them updated when the status changes.

Kitchen/Menu Management

4.3 (42)

50.00% of 42 reviewers that rated this feature as important or highly important

Allows users to view inventory and build a menu that's appropriate

GrubHub 19 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Track item deliveries through dispatch notifications, status and location tracking, and ETA updates

Track employee schedules, availability, and performance across projects and tasks

With this capability, you can track your food delivery status and receive timely updates. Some reviewers find dispatching generally quick and reliable, though a few mention occasional early driver dispatch and missed deliveries.

Serves restaurants

Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus

Allows users to view inventory and build a menu that's appropriate

Allow customers to track their order and keep them updated when the status changes.

You get convenient access to GrubHub from your phone, making ordering and tracking food simple wherever you are. Reviewers appreciate the app’s user-friendly design, reliable notifications, and smooth experience for both customers and restaurant staff.

GrubHub offers a straightforward online ordering process, letting you easily browse menus and place orders from any device. Users think the system is intuitive, visually appealing, and fast, with many options and clear checkout steps.

Accept and process online payment transactions

GrubHub helps you manage orders efficiently, letting you edit items, save favorites, and review details. Reviewers appreciate the organized interface and easy access to past orders, but some mention occasional inaccuracies and slow updates.

Send / receive, process, and execute orders

Track orders throughout the fulfillment process

Accept and process customer payments for products or services using hardware and software

Active reporting of data and metrics

Get Advice

We can help you find the software with the features you need.

Features

4.3 (131)

4.3

Based on 131 reviews

## Pricing

Value for money

3.8 (85)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

3.8 (85)

3.8

Based on 85 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.0 (79)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.0 (79)

4.0

Based on 79 reviews

## User reviews

Overall rating

4.3

Based on 131 reviews

Filter by rating

5(76)

4(29)

3(21)

2(2)

1(3)

Mentioned topic

Sorted by most recent

JD

Johnathan D.

Owner

Food & Beverages

### "A Useful Tool, but Not a True Partnership"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

December 31, 2025

From a restaurateur’s perspective, Grubhub offers reach but at a steep cost. It’s a marketing tool, that’s it. Commission fees are high, and when problems occur, restaurants often carry the financial burden. It’s a tool, not a partnership, and other owners should go in with eyes open.

Pros

Grubhub does provide additional visibility and access to customers who may not otherwise discover our business. The platform is familiar to many users, making it easy for customers to order, and it can generate incremental sales during slower periods when managed strategically.

Cons

High commission and service fees substantially reduce margins, and restaurants are often held financially responsible for issues beyond their control, such as driver delays, app errors, or customer disputes. Support can be slow and opaque, and the overall structure feels less like a partnership and more like a cost of doing business that increasingly favors the platform over small, local restaurants.

Alternatives considered

[DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/)

Reasons for choosing GrubHub

Cost was lower than DoorDash, better reviews

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AM

Annie M.

Physician Assistant

Health, Wellness and Fitness

### "GrubHub gives easy access to my favorite foods"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

December 2, 2025

My overall experience with GrubHub is great! I am able to view different restaurants around me and find whatever I am craving

Pros

GrubHub makes ordering food easy and convenient. I especially enjoy using it if I've had a long day and do not feel like going back out for food

Cons

Recently I find the fees associated with ordering have been really high, so I've been using the app less.

Switched from

[Uber Eats](https://www.capterra.com/p/10030633/Uber-Eats/)

I found Uber eats to be more expensive than GrubHub

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DR

Daniel R. S.

Founder

Computer Software

### "Grub Hub is my go do when I don't want to cook"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 11, 2025

Pros

I like GrubHub because most of my favorite restaurants are on their and they always provide me some type of refund with the drivers and restaurants mess up my order

Cons

Sometimes the app doesn't allow me to select no ice in my drinks or when I go to order online the app freezes

Alternatives considered

[Instacart](https://www.capterra.com/p/229777/Instacart/)

[DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/)

[Uber Eats](https://www.capterra.com/p/10030633/Uber-Eats/)

Reasons for choosing GrubHub

The ease of use make GrubHub stand out the most among their competitors

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Frankie S.

Welcome desk associate

Sports

### "Great app that became my go to food app..."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 26, 2025

Overall, I've found some of the best restaurants at great prices and was able to support local restaurants when I worked in Hells kitchen NY.

Pros

I discovered GrubHub in 2014 and have not looked back since. It was easy to use with a super short learning curve, I always felt my personal data was secure, for the most part the vakue for money was perfect, I never experienced bugs or issues within the app itself, but when there was an issue on the part of a seller, the customer service communication was always on point and helped if they could. The addition of a favorites feature was needed from day one, so I'm glad it exists now.

Cons

The app didn't always reflect the restaurant I wanted it to. Sometimes, when I think I'm ordering from my local fast food place, I've found it was actually another franchise branch and I didn't want to order from.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JR

Jessica R.

Owner

Restaurants

### "Area dependent, lots of fees"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

June 19, 2025

Our experience was not fantastic. The fees are high and we simply didn't get the amount of orders from GrubHub as we did other apps. During Covid, Grubhub was fantastic. Since post covid, it has not been a popular option in our area. DoorDash and UberEats have taken over as the dominate providers.

Pros

It enables restaurants to increase their sales and exposure, bringing in new customers that may have otherwise not tried our restaurant.

Cons

The fees. While I understand they have to make money as well, knowing what they charge the customers on top of the fees they press onto us, it can discourages customers. We have to increase our prices on Grubhub to offset fees, leading customers to think we are not as affordable as we actually are.

Alternatives considered

[Postmates](https://www.capterra.com/p/229317/Postmates/)

[Uber Freight](https://www.capterra.com/p/206000/Uber-Freight/)

[DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/)

Reasons for choosing GrubHub

We did not, we tried using all available services to see which did the best. We ultimatley discovered grubhub was not as popular in our area. The most used apps in our area were DoorDash and UberEats.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JC

Jim C.

CEO

Retail

### "Don't waste your time. "

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

May 1, 2025

It's seriously not worth the aggravation to try to use this company. Even when you try to be nice about the order being incorrect the most you'll get is a $5 or $10 coupon if you can wade through to the manager.

Pros

Drivers try to work hard. Tip them good if you can.

Cons

Always a problem with this company. Food is never correct and the last thing they want to do is try to help you. Don't waste your time. Get in your car, jump on your bike and get it yourself. You'll be glad you didn't waste your time waiting for them to get your order to you so you can be PO'd the rest of the night.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AS

Alex S.

Restaurant Manager

Hospitality

### "Not having delivery everywhere "

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

2/10

April 24, 2025

If they had delivery, i could speak of, but with only Pick-Up for us, it didn’t work very well.

Pros

Food delivery software helping businesses increase sales and orders

Cons

Not available everywhere, in our Tourist Town there is only Pick-Up available, which doesn’t contribute to our sales at all…

Alternatives considered

[DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/)

Reasons for choosing GrubHub

We have them too, and so far GrubHub disappointed us.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SC

Shirita C.

Therapist

Mental Health Care

### "Grub Hub Review "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

February 17, 2025

Overall, I have had a good experience. My food came on time and it was still hot

Pros

I receive occasional emails for additional discounts that aren't offered in the app

Cons

Not as many good retailer options as Door dash has.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DJ

Douarou J.

Artist producer

Music

### "GrubHub review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

October 13, 2024

Is best to oders food with GrubHub also many good meals available in the app

Pros

Is the best way to oder food in real time

Cons

Fast and best to use to receive your oders

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AT

Althea t S.

Queen

Consumer Services

### "Could be better"

2.0

Overall Rating

2.0

2.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

2.0

2.0

Likelihood to Recommend

3/10

June 29, 2024

Pros

Convenient way to get restaurant food. Wide variety of restaurants to choose from. App is easy to use.

Cons

I can’t tell you how many times my order has been delivered to the wrong house. I even put the instructions to my home in the order. My address is plainly on my mailbox which is on the street and unobstructed. I even had a delivery man come to my home with my neighbors order and show me the address on his iPhone. It was the wrong address which he would have known if he looked at my mailbox

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/210141/GrubHub/reviews/)

Popular comparisons

[Restroworks vs GrubHub](https://www.capterra.com/compare/142877-210141/Restroworks-vs-GrubHub)[Square Point of Sale vs GrubHub](https://www.capterra.com/compare/210141-275802/GrubHub-vs-Square-Point-of-Sale)[Toast POS vs GrubHub](https://www.capterra.com/compare/136301-210141/Toast-POS-vs-GrubHub)[StoreKit vs GrubHub](https://www.capterra.com/compare/203009-210141/SK-Takeaway-vs-GrubHub)[SpotOn vs GrubHub](https://www.capterra.com/compare/197473-210141/SpotOn-Restaurant-vs-GrubHub)[OpenTable vs GrubHub](https://www.capterra.com/compare/17313-210141/OpenTable-for-Restaurants-vs-GrubHub)[Marketman vs GrubHub](https://www.capterra.com/compare/136439-210141/Marketman-Restaurant-Inventory-vs-GrubHub)

[Genius vs GrubHub](https://www.capterra.com/compare/195074-210141/Genius-vs-GrubHub)[Lavu vs GrubHub](https://www.capterra.com/compare/118828-210141/Lavu-vs-GrubHub)[Clover vs GrubHub](https://www.capterra.com/compare/210141-226864/GrubHub-vs-Clover)[Acumatica Cloud ERP vs GrubHub](https://www.capterra.com/compare/96371-210141/Acumatica-Cloud-ERP-vs-GrubHub)[Lightspeed Restaurant vs GrubHub](https://www.capterra.com/compare/210141-211849/GrubHub-vs-Lightspeed-Resturant)[Epos Now vs GrubHub](https://www.capterra.com/compare/152638-210141/Epos-Now-vs-GrubHub) 

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