# byrd Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about byrd Software - reviews, pricing plans, popular comparisons to other eCommerce products and more. Source: https://www.capterra.com/p/210134/byrd --- # byrd Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) byrd ## What is byrd? Cloud-based logistics management solution that helps businesses handle inventory, track orders and streamline eCommerce operations. ## What is byrd used for? [eCommerce](https://www.capterra.com/ecommerce-software/)[Multi-Channel eCommerce](https://www.capterra.com/multi-channel-ecommerce-software/)[Logistics](https://www.capterra.com/logistics-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €500 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for byrd?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://getbyrd.com&name=byrd) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### byrd 1.5 (4) VS. [4.9 (16)](https://www.capterra.com/p/268142/Kentro/reviews/) Starting Price €500 Per User, Per Month Starting Price $225 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.3 (4) Ease Of Use 4.7 (1,100) Value For Money 1.3 (3) Value For Money 5.0 (862) Customer Service 1.3 (4) Customer Service 4.7 (1,030) ## byrd alternatives [4.6 (954)](https://www.capterra.com/p/155621/ShipStation/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.2 (2,006)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (415)](https://www.capterra.com/p/146241/Zoho-Inventory/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (36)](https://www.capterra.com/p/159902/iM3-Supply-Chain-Suite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Inventory Management 1.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Order Management 1.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Shipping Management 2.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage and track orders being shipped to customers eCommerce Management 1.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Returns Management 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Track and facilitate returns of products sold Marketplace Integration 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Integration with third-party marketplace software byrd 20 features Outsource and manage third party logistics Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Management of inbound and outbound shipments in the context of international trade Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Management of the flow of things between point of origin and point of consumption. Integration with third-party marketplace software Manage and support multiple locations Manage the process of receiving, preparing, and delivering orders for goods/products Manage and track customer orders for goods, investments, or any other purchases View and track pertinent metrics to find patterns and gain insights from data Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process Track and facilitate returns of products sold The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. Manage and track orders being shipped to customers Track the status over time for a request, process, asset, or transaction At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them Manage all supplier data and operations Organize and track the physical movement of goods from one location to another Manage and track operations and inventory within warehouses Get Advice We can help you find the software with the features you need. Features 2.3 (4) 2.3 Based on 4 reviews ## Pricing Value for money 1.3 (3) Basic €500.00 Per User,Per Month Value for money 1.3 (3) 1.3 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 1.3 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 1.3 (4) 1.3 Based on 4 reviews ## User reviews Overall rating 1.5 Based on 4 reviews Filter by rating 5(0) 4(0) 3(0) 2(2) 1(2) Mentioned topic Sorted by most recent NA Nicolas A. Online Marketing Manager Consumer Goods ### "Absolutes Abraten von byrd!" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 26, 2024 Pros Das Software Dashboard mit den Anbindungsmöglichkeiten an verschiedene Systeme ist wirklich gut gemacht. Cons Im Herbst '23 haben wir endlich unseren Versanddienstleister gewechselt und sind nicht mehr bei byrd. Beim neuen Anbieter sieht man, wie es funktionieren kann. Bei byrd waren wir insgesamt ca. 1 Jahr. Im Prinzip hat es sich durchgezogen vom schlechten Onboarding, bis zur Qualität der Verpackung, falscher uneffizienter und teurer Verpackung der Ware usw. Wir waren eigentlich ständig im Austausch weil irgendetwas reklamiert werden musste. Im Mai wurde in der Abrechnung dann plötzlich die Preise erhöht ohne vorige Ankündigung - "ups, haben wir vergessen mitzuteilen". Byrd hat dann erstmal richtig reagiert und die Preise erst zwei Monate später erhöht. Allerdings gibt es jetzt Ärger wegen dieser Rechnung, weil byrd es seit dem nicht schafft, eine Rechnung mit nachvollziehbaren und korrekten Zahlen zuzuschicken und wir diese deshalb nicht bezahlen. Anstatt, dass von byrd eine korrekte Rechnung geschickt wird (es kommt mit jeder Rechnung eine Excel Tabelle um die Rechnung zu prüfen - eine Änderung mit richtigen Zahlen ist in 5 Minuten erledigt), beauftragen sie nun ein Inkassounternehmen. Das ist jetzt im Nachgang noch die Krönung auf den miserablen Service! Wir raten daher dringend ab, mit dieser Firma zusammen zu arbeiten. Es gibt genug andere seriöse und erfahrene Fulfillment Dienstleister! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SE Steve E. VP Logistics Publishing ### "Poorly managed warehouses and operations" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 4, 2023 We have been working with Byrd for almost three years. While there were some issues during the first 18 months, overall it was a positive experience due to our account manager.In the past year, things have gotten much worse.Byrd has moved our warehouse locations on two separate occasions, causing disruptions in fulfillment. On the more recent switch, they lost product during the move.More concerning, their warehouse has continued to make massive mistakes that have cost our company tens of thousands of dollars.In the past month, there have been (at least) three shipments sent to Byrd where their warehouse did not count the product, even though counting was required. For two of these shipments, we have now been unable to locate the missing product for over a month, causing massive issues with our customer service.The warehouse also has mixed up SKUs on several occasions, sending the wrong product to customers. We've seen an increase in damages and poor packaging as well.During the holiday season, the warehouse took over a month to inbound one of our shipments and created massive customer service issues with their inability to ship products according to their SLAs.Many of these issues have been brought up many times, and every time Byrd works to address just the individual issue rather than the root cause, making these things happen again and again.While the customer support team at Byrd is very nice, they have no ability to actually solve problems and the logist Pros If you have a product already at the warehouse and a customer orders that product, things run fairly smoothly. Cons Warehouses do not count inventory and mix up SKUs often. It is impossible to get a problem solved because no one on the team actually works in the warehouse and does not understand how to correctly fix operations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TM Till M. CEO Marketing and Advertising ### "Warnung vor Byrd! Absolute Abzocke und Unprofessionalität!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 11, 2023 Ich kann nicht anders, als meine Wut und Enttäuschung zum Ausdruck zu bringen, nachdem ich die äußerst schlechte Erfahrung mit Byrd, dem Versanddienstleister für E-Commerce-Stores, gemacht habe. Ich rate dringend davon ab, diesen Dienst in Anspruch zu nehmen!Erstens sind die Versandpreise bei Byrd extrem teuer. Man sollte meinen, für diese horrenden Preise würde man eine erstklassige Servicequalität erwarten können, doch das Gegenteil ist der Fall.Zweitens wird man nachträglich mit zusätzlichen Forderungen konfrontiert, die absolut ungerechtfertigt sind. Das Unternehmen schafft es, einem das Geld förmlich aus der Tasche zu ziehen, indem es immer wieder neue Kostenpunkte erfindet.Drittens werden falsche Rechnungen verschickt, die in keiner Weise den tatsächlichen Leistungen entsprechen, die man in Anspruch genommen hat. Das ist nicht nur ärgerlich, sondern auch extrem unprofessionell.Die Kommunikation mit dem Kundenservice ist die reinste Katastrophe. Man wird von einem Mitarbeiter zum nächsten weitergereicht, ohne jemals eine zufriedenstellende Antwort oder Lösung zu erhalten. Das ganze Unternehmen wirkt chaotisch und unorganisiert.Um es zusammenzufassen: Byrd ist ein Versanddienstleister, der seine Kunden mit Wucherpreisen abzockt, ungerechtfertigte Forderungen stellt und falsche Rechnungen verschickt. Ich bin maßlos enttäuscht und wütend über diesen schlechten Service und rate jedem, der sein Geld nicht zum Fenster hinauswerfen möchte, dringend davon ab, Byrd als Pros Vorteile:(leider keine Vorteile aufgrund der negativen Erfahrung) Cons Nachteile:Überteuerte Versandpreise: Die Versandkosten sind unverhältnismäßig hoch und stehen in keinem Verhältnis zur gebotenen Servicequalität.Ungerechtfertigte Forderungen: Byrd stellt im Nachhinein weitere, unbegründete Forderungen, die dem Kunden zusätzliche Kosten verursachen.Falsche Rechnungen: Das Unternehmen verschickt inkorrekte Rechnungen, die nicht den tatsächlichen Leistungen entsprechen.Schlechter Kundenservice: Die Kommunikation mit dem Kundenservice ist problematisch, und es ist schwierig, zufriedenstellende Antworten oder Lösungen zu erhalten.Chaotische Organisation: Byrd wirkt insgesamt unorganisiert und chaotisch, was das Vertrauen in die Professionalität des Unternehmens stark beeinträchtigt. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PB Paul B. CEO Restaurants ### "Byrd is a "work in progress." We are disappointed." 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 September 1, 2021 At the time we signed with Byrd, they seemed like an ideal local solution, as the inventory/shipping portal was intuitive and they had more history working in Europe than many other companies. What we failed to realize was that they had limited understanding of our business needs as a US-based e-commerce company with a single product expanding into EU and UK markets. They have a LOT of work left to do to climb the learning curve, and while everyone at the company is kind and nice, I have not seen the kind of enthusiastic energy, consistency and proactive problem-solving necessary to keep our business once our contract expires, let alone be the premier fulfillment partner in Europe. It's been surprising they've received so much venture capital; as a former institutional investor, there are red flags everywhere. Pros The portal itself is fairly intuitive. The pick & pack fees are reasonable (though I'm not convinced they've negotiated terrific rates with carriers). Cons We've had challenges EVERY step of the way. From setting up our portals, to how we are charged, to our relationship management. In fact, this last step has been the most frustrating. The communication has been spotty and not proactive. We have to ask multiple times for changes or for fixes to their software, and then we have to check to make sure they've done what they said they will. We've been blown away by how frustrating the onboarding was and how many mistakes were made. Alternatives considered [ShipBob](https://www.capterra.com/p/166529/ShipBob/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)