# TrueReview Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TrueReview the right Review Management solution for you? Explore 153 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/210085/TrueReview/reviews --- TrueReview 5 (153) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of TrueReview Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews Julia M Director of MarketingLaw Practice, 11 - 50 employeesUsed the software for: 1-2 years. “Not only is it easy to build review request campaigns for customers across unique locations, but the reporting functionality helps me show growth and ROI to leadership.“ March 2, 2026 SB Sydney B VP of Account StrategyMarketing and Advertising, 2 - 10 employeesUsed the software for: I used a free trial. “Visual customization is lacking; cannot update fonts, change colors besides the background color, etc.“ June 19, 2025 NA Nnamdi A DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “The platform has been dependable for consistently requesting and capturing patient feedback, which has helped strengthen our online presence and patient trust.“ March 27, 2026 Chris C Marketing ManagerFinancial Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Our previous third-party solution was delivering declining responses and was limited.“ April 23, 2026 SB Shirin B PresidentMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “This allows us to proactively resolve issues, improve the customer experience, and demonstrate that we genuinely care about feedback.“ March 2, 2026 BD Brittany D OwnerPhotography, 2 - 10 employeesUsed the software for: 6-12 months. “Had to use zapier was one of the biggest complaints but I don’t see how else to connect to acuity.“ March 2, 2026 NA Nnamdi A DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Implementation was straightforward, staff adoption was smooth, and the system runs with minimal day-to-day management once workflows are established.“ March 27, 2026 LI Luke I OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “Setting up SMS was a little harder, but that was my issue as I did not have the time t set it up.“ July 18, 2025 ## Showing most helpful reviews Showing 1-25 of 153 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chris C. Marketing Manager Financial Services Used the software for: Less than 6 months ### "User-Friendly and Customizable Review Platform " April 23, 2026 5.0 We are using True Reviews to collect reviews from our B2C clients. Our previous third-party solution was delivering declining responses and was limited. I found it very easy to get GTM's brand set-up and our first requests sent out. The scheduling feature for sending batch requests is a great feature. Pros Very easy to use and get up and running. The learning curve is minimal. True Review offers several options for how the review rating is displayed. Customization of messaging is simple to do. The dashboard is effective for getting a snapshot of current state of your reviews and requests. There are tutorials and a search functionality for help files if you need it. TrueReview's verified email domain for sending our email requests is a plus to ensure good deliverability. Cons I wish that you could have multiple users for free so that service people could send out a request to someone they helped over chat or phone. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Limited options and flexibility with Yotpo. There was no option for sms messaging. We had seen declining response rates through yotpo Review Source Tyler N. Marketing Director Construction Used the software for: 6-12 months ### "True Review is perfect for multi-location companies. " March 4, 2026 4.0 Their care team is super good; they hop on a call anytime I have any questions or needs. They really thought the system out, and I appreciate it a lot. Pros True Review is the perfect solution for my company and is super affordable. We are using it across multiple locations and companies. The ability to email and text has been incredibly valuable. Cons The Zapier integrations have been iffy. We linked our QBO, but sometimes the phone number appears, and sometimes it does not, which means no text goes out. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing TrueReview Price point and scalability were much better. Also integrated with Zapier super well. Review Source Response from TrueReview March 6, 2026 Thank you so much for the thoughtful review, Tyler. We truly appreciate your kind words about the platform and our care team. It means a lot to hear that TrueReview has been a strong fit across your multiple locations and companies. Regarding the phone number issue, we took a closer look and the inconsistency is occurring on the QuickBooks side, where the phone number is not always present in the data being sent. When the number is included in QuickBooks, Zapier and TrueReview process it correctly and the text is sent without issue. If the number is missing upstream, no SMS can be triggered. We’re always happy to help troubleshoot and ensure everything is flowing smoothly. Thank you again for your feedback and continued partnership. AG Ashley G. Director Computer & Network Security Used the software for: Less than 6 months ### "TrueReview" October 6, 2025 5.0 Overall, I am very happy with TrueReview and the customer insights it is now gathering for us. We’ve also seen an increase in the Google reviews left by customers. Pros TrueReview was easy to setup and configure to suit our branding and requirements. Support was quick to respond and assist with any questions. Cons The lack of SMS availability in Australia was a bit disappointing. Hopefully this is something that will be available down the line. Review Source Julia M. Director of Marketing Law Practice Used the software for: 1-2 years ### "Great for Building Reputation Across Multiple Locations!" March 2, 2026 5.0 As our law firm continues to scale into new territories, it's important for us to establish credibility and trust with potential new clients. The most effective and authentic way to do that is through testimonials. We are thankful for TrueReview's assistance in helping reach new clients through the growth of our online reviews. Pros Not only is it easy to build review request campaigns for customers across unique locations, but the reporting functionality helps me show growth and ROI to leadership. Cons I genuinely do not have a con to share about my experience with TrueReview. We made the switch from a competitor a few years ago due to their limited scalability and outrageous price increases. TrueReview not only has improved our visibility into our online reputation, but they have saved us money in our marketing budget. Switched from [ReputationStacker](https://www.capterra.com/p/160682/ReputationStacker/) Cost and functionality could not meet the demands of our growing firm. Review Source MC Morgan C. Owner Real Estate Used the software for: 6-12 months ### "Superb Review Management Service!" November 11, 2025 5.0 Overall excellent, exactly what you want from this type of service provider! We have been extremely pleased. Thank you!! Pros Ease of use, Ease of setup, Great support on setup, Great features. The staff are super-attentive on helping integrate with other software like Zapier, and my site. Excellent experience all around. Pricing is great compared to other similar services. Cons They have tons of new ideas and are getting them out, would love to have them faster!! Seriously though I have no complaints. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing TrueReview some are too cumbersome, and require too much contact with the company's staff to set up, too expensive, too clunky. Switched from [EmbedSocial](https://www.capterra.com/p/166495/EmbedSocial/) Because each of the other ones did not have the full feature set I needed. note: Goodreviews was another, not noted in list above. Review Source CA Cameron A. Community Relations Manager Building Materials Used the software for: Less than 6 months ### "Don't stop. Get it! Get it! TrueReview's the answer." March 2, 2026 5.0 Fantastic platform, service, and design! From setup to onboarding our sales team, the entire TrueReview experience has been a breeze! Pros Where have you been all my life?! TrueReview has been a seamless transition and upgrade from our previous review gathering platform. The value for our company with over 20 branches has proven itself in efficiency, customer response, and especially in customer support! Any question was answered quickly by team members- and our new account was up and running in a fraction of the time we estimated. We've implemented the API to post reviews to our website- also seamless. We are thrilled with this feature-rich, budget friendly review platform! Cons There is not a single issue we've encountered that would lower our opinion of the TrueReview platform. Switched from [Chekkit](https://www.capterra.com/p/173154/Chekkit-Reputation/) The platform was inconsistent, service poor, and price was high. We'll pay for quality. We weren't getting what we paid for. Review Source KH Kathy H. Office Manager Construction Used the software for: 6-12 months ### "Super easy to use and top notch customer service" March 12, 2025 5.0 Their support is top notch. There has never been a time when I had a question and someone wasn't available right away to help. Pros I love how user-friendly TrueReview is, but what truly sets it apart is the variety of options for sending out review requests. The ability to filter positive and negative feedback before directing customers to leave a review is a fantastic feature. Their campaign tools are easy to use, fully adjustable, and make managing requests and reviews super easy. Plus, the Zapier integrations simplified our automation, which made the entire process effortless. Overall, I’m very happy with the service and highly recommend it to businesses looking to streamline their reviews/online reputation! 👍 Cons So far, there isn't anything that I did not like yet. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing TrueReview This is focused on the thing we needed while Birdeye has too many options that feels overwhelming. Feels more simple and straight to the point. Review Source YB Yossi B. Owner Events Services Used the software for: Less than 6 months ### "TRUEVIEW AAA+++" August 8, 2025 5.0 TRUEVIEW is a Great tool that makes gathering customer feedback simple and helps grow our online presence. Pros TRUEVIEW has all the features that I wanted, TrueReview has simple, effective, and perfect for my business. Cons Everything about TrueReview I loveits has all the features that I was looking for, and I’m sure it will keep getting better and better. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing TrueReview It has the features that I was looking and the price that I was looking Review Source WJ William J. Owner Real Estate Used the software for: 1-2 years ### "Great review software that every business needs!" May 20, 2026 5.0 My experience has been amazing, and I have used this software in several of my businesses. Nothing bad to say at all. Pros Great for business marketing, user-friendly interface, and great value for the money. The learning curve is almost non-existent and it has many amazing features for you to personalize your requests. Cons If there was one issue I wish there was a solution for... I wish there were integrations for Qualia. It would be great to add this feature so once I mark a file complete, it automatically sends out the review request. Review Source Response from TrueReview May 26, 2026 Hi William, Thank you so much for the great review and for using TrueReview across several of your businesses. We really appreciate the feedback and are glad to hear the platform has been easy to use and valuable for your team. Regarding Qualia, it does look like they offer an API, which means you should be able to automate the process using Zapier Webhooks so review requests can be sent automatically once a file is marked complete. If you’d like additional information or help setting this up, feel free to reach out to us anytime at support@truereview.co. Thanks again for your support! MS Marc S. President Construction Used the software for: Less than 6 months ### "Affordable and Effective Review Generation Platform " May 3, 2026 5.0 Our overall experience has been excellent. Frankly, much better than expected. Support provided through actaul humans in a timely manner. Pros We've been seeking an affordable methodology for obtaining Reviews for several years without success. Need less to say we were skeptical at the outset of our demo but ended up being completely surprised. The setup support was extraordinary and go us up and running within a few days. Results were almost instantaneous resulting in a 30% increase in just the first month. The application is simple to use and requires little to no additional followup. Cons Gmail users seem way more likely to leave reviews as the experience is more seamless for them. Not certain how this might be addressed. Review Source RO Renato O. Owner Construction Used the software for: I used a free trial ### "Great for Building Authentic Reviews" October 15, 2024 5.0 Overall, I love the experience. We plan to keep this platform as another marketing tool for our business. Pros I am still learning the ends and outs of this platform, however, what sold me was the in depth details and creativity that comes with the experience of this platform. We now have immediate access to ask our clients to leave us a review and let us know how to improve of services. The best feature so far is integrating the reviews to our website and socials so that it is on multiple platforms. Cons I am still learning how to navigate this platform, but for the most part it is easy to use. Alternatives considered [GatherUp](https://www.capterra.com/p/239159/GatherUp/) Reason for choosing TrueReview We decided to go with TrueReview because of the cost and website integration. Review Source Response from TrueReview October 27, 2024 Thank you for the wonderful review! We’re glad you’re finding value in TrueReview and using it to gather authentic feedback from your clients. If you need help navigating the platform as you continue to explore, feel free to reach out—we’re here to assist! GM Gina M. Office Manager Construction Used the software for: Less than 6 months ### "If you're looking for a system to boost your reviews look no further! " March 6, 2026 5.0 I had met with a handful of different review system providers and was starting to feel they were all the same. Expensive, tried locking me into a contract and left me feeling like we needed to keep our review requests in house, which was not what our company needed at the point of growth we were at. I met with the people at TrueReview and automatically was impressed. Pricing was my main seller then no contract was my second. I didn't expect the support to be as amazing it was. They really make sure you feel comfortable with the system and features. Pros True review was simple, straightforward, very easy to use. The support was amazing and follow up was very responsive and friendly. Cons Nothing. I have had no issues with anything with this company. I have been highly impressed with all features TrueReview offers. Especially the follow up to ensure any issues are resolved Review Source RL Ron L. owner Medical Practice Used the software for: Less than 6 months ### "Five Star Maker" March 2, 2026 5.0 My assistant sends review requests after they are seen in my Optometry practice. We get 5 star reviews all the time. My patients then receive a nice thank you...all without further effort on our part. Pros TrueReview is easy to set up and works great. Ease of use and comfortable pricing make it a real winner. You will like it. Cons The only negative is probably my fault. It seems that about once or twice a month I am required to reconnect to my Google review page. Review Source JP Jessica P. Office Manager Construction Used the software for: Less than 6 months ### "Simple and Effective Review Tool" March 9, 2026 5.0 Staff is helpful. We have gotten more reviews than in the past using this. One thing I really like is that you can text it or email and it send automatic reminders for you. Pros I like how simple it is to use. We were able to integrate it into our CRM easily through Zapier and worked great! Cons We have not had any negative experience with TrueReview. Training was quick and easy and we were able to use right away without complications. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing TrueReview better price and easier set up features. Review Source TL Tina L. Marketing Manager Real Estate Used the software for: 2+ years ### "Can't do Better than TrueReview!" August 25, 2025 5.0 We had a complex situation due to my company's structure, and \[sensitive content hidden\] was always to willing and able to help me every time I had a question. He is very knowledgeable and very patient!! Pros It does everything we need (and more). Customer service is the best I've ever experienced! We switched to TrueReview from another company and saw an increase in the number of reviews we received. Cons I can't think of any cons regarding TrueReview. When we left our previous company we found more features and much better support which led to receiving more reviews. Review Source SB Sydney B. VP of Account Strategy Marketing and Advertising Used the software for: I used a free trial ### "Easy To Use Review Software" June 19, 2025 5.0 Sign up and creation was extremely easy. There isn't an integration with MangoMint and the Zapier workflow is limited, but we were able to find a work around. Overall, we have been very happy. Pros It's extremely easy to use, especially when designing what you want your review link to look like and how you want reviews processed. Cons Visual customization is lacking; cannot update fonts, change colors besides the background color, etc. Review Source Response from TrueReview July 14, 2025 Thanks for your review, Sydney! Mangomint isn’t listed directly on Zapier, but they do offer webhooks that work with Zapier. We have a number of customers using Mangomint successfully through this setup. We recommend reaching out to Mangomint’s support team to enable their Zapier webhook integration. Update: Monday, July 14, 2025 Just wanted to follow up and let you know that we’ve made the visual customizations you mentioned available. You can now update fonts, change button styles, add gradient background, and more! AN Alex N. Owner Management Consulting Used the software for: 6-12 months ### "TrueReview is the best!" January 19, 2026 5.0 Pros I love TrueReview for the quick turnaround time on verification, ease of use, and many features it offers around sending customers review links. Client support has been phenomenal, with quick response times. It's been so easy to learn and use, and is a great value for the money! Cons I truly can't think of any. This has been what I've been looking for, and the team makes it extremely easy to use. Review Source MB Matt B. Owner Environmental Services Used the software for: I used a free trial ### "Great product, automates review collection!" May 5, 2025 5.0 Great product, happy to have this tool at our disposal. Helps to increase our online reviews. Pros This is a simple and automated system that enables us to capture a lot of client feedback easily. User-friendly and our customers like it. Cons No specific cons, it does what it is supposed to do. We haven't had any issues with it. Review Source KV Katie V. Paralegal Law Practice Used the software for: 1-2 years ### "We love TrueReview!" October 17, 2024 5.0 We have really loved our experience with TrueReview; we have not encountered any issues in regard to gathering customer feedback, and have even gotten some compliments (and inquiries by other businesses) about our easy process to send review requests and follow up on them. Pros I have found setting up TrueReview to be very user-friendly; the TrueReview staff has always been so helpful when I am "stuck" on a workflow issue; the experience for our clients is aesthetically pleasing, easy to use, and straightforward. I really appreciate that TrueReview is always adapting and developing based on their customers needs and feedback. Cons Aggregating the survey response data is improving, but it is still not easy, in my opinion. Review Source Response from TrueReview October 27, 2024 Thank you for the wonderful feedback! We’re thrilled that TrueReview has been user-friendly and that your clients are having a great experience. We appreciate your thoughts on survey data aggregation and are continuously working to make improvements. It’s great to hear that other businesses are noticing your easy review process! CQ Cornelius Q. Onwer Entertainment Used the software for: 1-2 years ### "Excellent Tool for Managing Reviews – A Bit Pricey but Worth It!" October 30, 2024 5.0 My experience with TrueReview has been very positive. It’s been a game-changer for streamlining our review management and improving our online reputation. The customer support team is responsive and helpful, which adds to the overall value. If you’re looking for a reliable tool to manage customer reviews, TrueReview is definitely worth considering, even with the slightly higher cost. This version is professional, highlights the benefits, and subtly mentions the cost concern without overshadowing the positive aspects. Pros TrueReview makes managing and gathering customer feedback incredibly easy. The interface is intuitive, and the automation tools have saved me countless hours. I especially love how it integrates with multiple platforms, making it seamless to collect reviews and respond to them. The reporting features are also very insightful, helping us track trends and improve customer satisfaction. Cons While it offers great features, it’s slightly on the expensive side. A lower price or more flexible pricing plans would make it even better, especially for smaller businesses. Review Source Response from TrueReview November 9, 2024 Thank you for your thoughtful review! We’re thrilled to hear that TrueReview has streamlined your review management and improved customer satisfaction. NV Nick V. Managing Partner Real Estate Used the software for: 1-2 years ### "TrueReview is a game-changer!" October 23, 2024 5.0 I’ve been using TrueReview for my business, and it has completely transformed how we manage customer feedback. The platform is incredibly easy to use and has helped us collect genuine reviews effortlessly. The automated requests make it simple to follow up with clients, and we’ve seen a noticeable increase in positive feedback. What I love most is how customizable the platform is—tailoring the requests to match our brand was a breeze. If you're looking for a way to boost your reputation and gain real customer insights, I highly recommend TrueReview! It’s been a fantastic addition to our business toolkit. Pros I love that I'm able to catch potential negative reviews prior to them going public. Cons Sometimes my zaps gets messed up and guests don't receive my request for reviews. not TrueReviews fault. Review Source Response from TrueReview October 28, 2024 Thank you for the fantastic review! We’re glad TrueReview has made such a positive impact on your business, especially by helping catch potential negative reviews before they go public. If you ever need assistance with your Zapier integrations, feel free to reach out—we’re happy to help! JV Jasper V. Manager Retail Used the software for: I used a free trial ### "Working with Truereview" February 18, 2025 5.0 Designed to be user-friendly and highly informative. Pros The dashboard is very professional and informative Cons The content is exclusively available in English. Review Source KE Krystal E. Office Manager Construction Used the software for: 1-2 years ### "Good Review Company" October 23, 2024 5.0 Pros Allow to create custom QR codes for different reviews. Cons Lack of being able to send reminder messages for a review. Review Source Response from TrueReview October 29, 2024 Thank you for your feedback! We’re glad you appreciate the custom QR code feature. We also wanted to mention that we do offer plans with follow-up reminders to help ensure your customers complete their reviews—feel free to reach out if you’d like more information! EV Eric V. CEO Hospital & Health Care Used the software for: 1-2 years ### "Perfect for Google review " October 17, 2024 5.0 Excellent I have not problems with portal and is friendly Pros SImple and easy to use Program help to improve reviews Cons I would like to be more proactive I would like software to include contingency answers Review Source Response from TrueReview October 27, 2024 Thank you for the feedback! We’re glad to hear TrueReview has been simple and effective for improving your reviews. We appreciate your suggestion for contingency answers and are always looking for ways to improve the platform! AR Alejandro R. General Manager Construction Used the software for: 1-2 years ### "Review from LA Turf & Paver" October 17, 2024 5.0 overall has been great. we we able to connect with zappier and automate our system Pros its automatic system works perfect for our business Cons its price seems a little high, other than that all good Review Source Response from TrueReview October 27, 2024 Thank you for your feedback! We’re glad to hear the automation is working well for your business. We appreciate the input on pricing and are always looking for ways to add more value. Let us know if you need any assistance!