# Udemy Business Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Udemy Business the right Learning Experience Platform solution for you? Explore 163 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/209689/Udemy-for-Business/reviews --- Udemy Business 4.5 (163) [View alternatives](https://www.capterra.com/p/209689/Udemy-for-Business/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Udemy Business Ease of use 4.7 Customer Service 4.3 ## Pros and Cons in Reviews MC Mark C Founder and CEOE-Learning, Self-employedUsed the software for: 6-12 months. “I like that (in theory) it will expose my online courses to a broader audience since they have students sign-up and able to search for the type of courses they want to invest in.“ January 22, 2026 MC Mark C Founder and CEOE-Learning, Self-employedUsed the software for: 6-12 months. “What’s most concerning is that this situation is Udemy's clear lack of respect or consideration for instructors that create the content that their company profits from.“ January 22, 2026 Mamute Nicholas D Sales and Marketing SpecialistPlastics, 11 - 50 employeesUsed the software for: More than 2 years. “Udemy allow me to access courses on demand , learn at my own pace and fit the trainings into my schedules which help me jiggle work, family and learning effortlessly.“ March 18, 2025 MC Mark C Founder and CEOE-Learning, Self-employedUsed the software for: 6-12 months. “All I ask Udemy for is a fair review of the facts and a real conversation, but apparently, their hard-working course creators are not worthy of that.“ January 22, 2026 GB Gene B Sr. Prinicpal ConsultantInformation Technology and Services, Self-employedUsed the software for: 6-12 months. “We were able to accomplish our certs by using the certification prep courses and both passed our certs the first time.“ October 27, 2025 MC Mark C Founder and CEOE-Learning, Self-employedUsed the software for: 6-12 months. “Then, months after launch, I discovered that all of my courses had suddenly been marked as “banned” and unpublished, with no prior warning.“ January 22, 2026 Mamute Nicholas D Sales and Marketing SpecialistPlastics, 11 - 50 employeesUsed the software for: More than 2 years. “One notable advantage is it's deep analytics tool that enable us download reports for each of enrolled employee that provide a detailed overview of our activities ie courses we have registered, completed courses and how we engage with instructors.“ March 18, 2025 Ken R App DeveloperInformation Technology and Services, 10,001+ employeesUsed the software for: More than 2 years. “Some courses vary in quality, and the vast selection can feel overwhelming when choosing what to learn next.“ February 26, 2026 ## Showing most helpful reviews Showing 1-25 of 163 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mudit M. Quality Automation Specialist Financial Services Used the software for: 6-12 months ### "Affordable , Good for learning" February 25, 2026 4.0 It is a good app , compared to other it is more affordable. The new AI interview is a good addition to it. Pros Udemy Business offers a wide variety of courses for students to learn . It offers various quizes and tests to test the learning Cons Udemy Certificates have less industry wide acceptance . The certificates dont prove out to be much recognized Review Source GB Gene B. Sr. Prinicpal Consultant Information Technology and Services Used the software for: 6-12 months ### "Udemy Business is Great for Small Teams" October 27, 2025 5.0 My partner and I are working on AWS Certifications to satisfy the requirements of an existing client. We were able to accomplish our certs by using the certification prep courses and both passed our certs the first time. Pros I can purchase Udemy Business for a team size of only 2 which allows me to buy for both myself and my business partner. Other plans want at least 5 team members. Cons The Team Plan does not have access to all courses. You have to upgrade to Enterprise and that requires 20+ team members to access. Switched from [Pluralsight Skills](https://www.capterra.com/p/192120/Pluralsight/) Wanted to see what competing offerings were out there so we could compare the quality of the competing training videos and courses. Review Source VR Verified Reviewer App Developer Information Technology and Services Used the software for: 2+ years ### "Flexible Learning with Vast Resources" February 26, 2026 3.0 Overall, Udemy Business offers flexible, accessible learning with a wide range of courses, though content quality can vary. Pros I loved Udemy Business’s vast course library and flexible learning, making skill development easy, engaging, and accessible anytime. Cons Some courses vary in quality, and the vast selection can feel overwhelming when choosing what to learn next. Review Source MC Mark C. Founder and CEO E-Learning Used the software for: 6-12 months ### "Weeks without a resolution" January 22, 2026 1.0 I created and published several courses on Udemy and, as expected, went through the normal back-and-forth during the review process to ensure everything met their requirements. My courses were approved, published, and began gaining traction. I invested significant personal time and money into marketing them, enrollments increased, and the reviews were very positive. Every review was 4 or 5 stars and the written feedback was great. Then, months after launch, I discovered that all of my courses had suddenly been marked as “banned” and unpublished, with no prior warning. There's no phone number listed to receive help and when I contacted the only email address I could find, I had to wait, only to be told that my courses were unpublished due to alleged AI-generated content and a lack of “human oversight.” This was frustrating, as it’s simply not true, and Udemy had already reviewed them and stated them good for publishing. I personally wrote the content of all courses, created the slides myself, put everything together and uploaded everything myself. I explained this and even provided screenshots and clear evidence to support this, showing my entire process. Since then, communication has been extremely disappointing. I have to wait for days and all I get is unpersonal, repetitive and canned replies that restate the same incorrect verbiage, that doesn't even address the evidence I’ve shared or suggest a resolution. There is no phone number to call, and despite multiple requests to speak with someone who can actually help resolve the issue, weeks have passed with no meaningful response or resolution. What’s most concerning is that this situation is Udemy's clear lack of respect or consideration for instructors that create the content that their company profits from. I've now spent so many hours and so much money in creating and marketing these courses, and it seems to me that Udemy would rather waste my time and money instead of doing the right thing and actually helping to reslove the situation. it's been weeks now, and I still cannot find anyone from Udemy to actually help, while my time and money is wasted and students are unable to access the courses that were created with the expertise and the quality production tht earned such good reviews. All I ask Udemy for is a fair review of the facts and a real conversation, but apparently, their hard-working course creators are not worthy of that. Pros I like that (in theory) it will expose my online courses to a broader audience since they have students sign-up and able to search for the type of courses they want to invest in. Cons The customer service is really poor and there's a lack of respect shown to those that invest a lot of their time and money in creating the courses that Udemy profit from. Review Source MF Mitch F. HR Business Partner Retail Used the software for: 2+ years ### "Good platform for technical content " October 31, 2024 4.0 Pros I liked the wide variety of courses, which provided ample options for tech team development. The platform offered flexibility in course selection, making it easy to find relevant training. You can do exam preparations like mock exams to help with certifications and a lot of the content is approved by the vendor for example AWS or Amazon. Cons The lack of customisation options for administrators. It was challenging to tailor the content or track detailed metrics specific to team needs, limiting the control over course delivery. If there was a way to set a priority and then measure learning completion toward that priority skill or subject, that would be useful. Switched from [Pluralsight Skills](https://www.capterra.com/p/192120/Pluralsight/) We actually used both platforms but in different teams. The data function felt Pluralsight was the better LMS whilst the tech team wanted Udemy. Review Source Justin D. Senior Manager II., Talent Acquisition Management Consulting Used the software for: 1-2 years ### "A Great Resource for Professional Development, but the Platform needs some TLC!" January 24, 2025 3.0 I enjoyed the Udemy Business platform overall, but ultimately made the decision to make a change on account of the issues with the interface. If you're a smaller organization or a large company that has the back office support, the customization and variety of course subject matter would outweigh the sluggish interface. Pros The best attribute of the Udemy platform is the customization. The first being the ability to tailor the content available to your employees. I'm able to be sure the content is relevant and of interest to ensure my team continued to learn and was enthusiastic when doing so. Cons The platform/user interface for the app can be sluggish and timeout during "high traffic" times. We've had this occur twice now ahead of our mid-year and annual review cycles when our workforce is attempting to complete their learning path ahead of their performance review. In addition there have been some cases where folks that have completed courses aren't marked as such and had to implement a process where they had to take a screenshot upon completing a training or course which was frustrating and ate up bandwidth across our HR and L&D Teams. Alternatives considered [Degreed](https://www.capterra.com/p/220368/Degreed/)[Coursera for Business](https://www.capterra.com/p/238710/Coursera-for-Business/) Reason for choosing Udemy Business The ability to customize our teams training path was unmatched along with the variety of courses available Switched from [LinkedIn Learning](https://www.capterra.com/p/246660/Linkedin-Learning/) cost and ability to tailor our teams learning path. Review Source TL Tom L. CEO Graphic Design Used the software for: 1-2 years ### "Lack of Flexibility and Support for Small Businesses" November 4, 2024 2.0 I’ve been incredibly disappointed with my experience using Udemy for our business. We initially invested in multiple licenses for our team, expecting it to be a valuable tool for training and development. However, as our financial situation changed, we had to reduce our team size and found ourselves with unused licenses, yet were unable to adjust our subscription accordingly. The most frustrating aspect has been Udemy’s lack of flexibility and understanding. When we reached out to discuss options for reducing our license count and adjusting our billing cycle, we were met with rigidity and indifference. Despite explaining our financial hardship, we were threatened with third-party collections for a recent unpaid bill—adding unnecessary stress during an already challenging time. I’m deeply disappointed with the lack of support for small businesses and the absence of any real customer service that goes beyond basic accounts receivable responses. This experience has been frustrating and has made me question our initial decision to invest in Udemy. I wish I’d done more due diligence and reviewed Udemy’s ratings beforehand, as I now see that other users have faced similar challenges. Pros I like their interface and overall navigation of courses. Cons Dealing with their after the sale customer service and billing. Switched from [LinkedIn Learning](https://www.capterra.com/p/246660/Linkedin-Learning/) Needed an easier platform with a bigger catalog. Review Source Response from Udemy November 14, 2024 Thank you for sharing your feedback and for your detailed review! Our Team Plan purchases are non-refundable, so we are not able to make any license adjustments at this time (This is based on our Terms and Conditions as stated in our Master Service Agreement: https://www.udemy.com/terms/ub/). I hear your frustration; if you are open to it, I would like to discuss your interaction with us and if there's any other way we can help with your account. MCS Mahazi Christian S. Udemy business review E-Learning Used the software for: 6-12 months ### "Udemy business " December 11, 2024 3.0 Our company uses Udemy to provide employees with ongoing training in areas such as project management, leadership, and technical skills. The ability to track progress and offer employees a wide variety of learning options has improved team performance and employee satisfaction Pros There IS alot of variety of course to start leaning in all most every domain and the interface IS user friendly Cons Some courses are not valuable,some course have informations that are expire Switched from [YouTube](https://www.capterra.com/p/237905/YouTube/) Some paid course on Udemy are free on YouTube videos Review Source Frankie S. Consultant Computer & Network Security Used the software for: 1-2 years ### "Fantasic personal and professional development tool!" August 30, 2025 5.0 Overall I love this platform for work and personal development. I've found it handy for a plethora of trainings in my field of work. Pros Udemy is one of the ways i learn new skills for personal development. When I suggested Udemy business to a supervisor, she jumped on the opportunity to use it. The amount of courses and topics available are amazing and great valuefor the money paid. The security, customer support and student teacher interactions are perfect as well. Cons I don't really have any cons, the website is awesome. I guess the only thing that would be a great fix is lettting all the features of the website be available on the app ass well (better communication, file downloads, class video management, etc) Review Source PP Prachi P. Senior Manager Information Technology and Services Used the software for: 1-2 years ### "Great learning platform" January 7, 2026 5.0 Excellent learning platform with a lot of courses across topics, with varying degrees of rigour and depth. Good self-paced courses which allow you to plan conveniently. Pros Extremely useful courses - both technical and functional. Instructors are good and the self-paced learning pattern is very effective. Cons There should be an option to try out Udemy without a business account. It would help gauge the courses & material better. Review Source VR Verified Reviewer Assistant Director Information Technology and Services Used the software for: 2+ years ### "Really great eLearning app - Great for on the go learning." March 8, 2025 5.0 I like the mobile app version much better than the web based version. I can fast forward to speed up the course or slow down to suit my pace. Pros Easy to use, comprehensive courses available. Excellent mobile app. Really useful to make my time more productive when I am on the bus/train. Cons Web based version is more limiting than mobile app. Review Source KK Kiernan K. Senior Engineer Computer Hardware Used the software for: 2+ years ### "Great Tool for Early Career Professionals" April 18, 2025 5.0 Pros There are tons of resources available at no cost. You can also put in requests for new courses if there are some that are not currently offered - that is up for review though. Cons The offerings for certain areas, i.e. certain technical skills such as TCL scripting, are much more limited when compared to others (i.e. Perl). When requesting new courses, most were denied. Review Source CM Christhian M. Data Scientist Financial Services Used the software for: 1-2 years ### "Review of Udemy" October 19, 2024 5.0 Pros Udemy is great educational platform in which you can find a lot of contents to learn about on an everyday basis. I use it to learn more about Data Science and Data Engineer. So far, I am satisfied Cons The cons is that there is a lot of content regarding a same field. Let's say you want to learn python there's a lot of content from different creator and sometimes it's not easy to choose. And when creating a career path, sometimes it suggest a path that can be rather too long so a lot of handmaid customization to do. Review Source RM Rachael M. Dietitian Health, Wellness and Fitness Used the software for: I used a free trial ### "One of the leading places for acquiring knowledge from courses taught by leading professionals in their industries" February 5, 2025 5.0 Very positive experience given that Udemy is such an easily accessible place to go to acquire further knowledge on a wide range of topics. It is also a wonderful option for taking courses from specific Professors/Instructors and Schools that one might not otherwise have a chance to experience. Pros There are endless courses available on any topic you could be seeking more knowledge on. There are also many well known instructors teaching these courses further contributing to the quality of knowledge being shared. Cons No cons have been experienced so far. Most topics of interest have been easily found. Review Source VM Viktoriia M. Customer Support Information Technology and Services Used the software for: 1-2 years ### "Udemy business review" August 22, 2024 5.0 Pros Pros: lots of courses in different areas and topics. All courses are conducted by highly professional teachers/coaches. Video and sound of a great quality. Also, certificates can be used to prove level of expertise. Cons Cons: A little outdated design of the interface. But other than that I'm happy with Udemy! Review Source KU KARINA U. SHIFT LEADER Capital Markets Used the software for: 1-2 years ### "INCREDIBLE" July 29, 2024 5.0 Pros THIS WAS MY FIRST EXPERIENCE LEARNING ONLINE AND FOR SURE THE BEST Cons NOTHING TO CHANGE IT IS VERY COMPLETE AND EASY TO USE Review Source RPC Rekha Priyadharshini C. Data Scientist Information Technology and Services Used the software for: 2+ years ### "Continuous learning at an affordable price" July 19, 2021 4.0 Udemy is an affordable learning platform and offers courses from qualified instructors. There is no time-limit and users can progress at their own pace. It fits well with professionals who are working full-time and could spare only few hours a week to continue their learning. Lack of gamification elements and motivating factors makes Udemy some-what outdated platform. i.e. There is no external tools to push the user to stay on track with their course. Udemy can do better by offering graded quizzes and assessments. Pros Udemy offers a wide variety of courses, you may find multiple courses from different instructors on the same subject and the learner can choose the course / instructor that she suits her needs. The recorded video and audio quality is mostly good. The transcript section is extremely useful when following instructors with strong accents. We can also speed up or slow down the video for better listening. The QA section under each course acts as a forum to get our questions clarified. The ability to rate and comments on the course content is good and it helps learners to pick the best content and also helps the instructors to uphold quality. Cons Some courses may not be up to standard and the user needs to rely on ratings and comments to find the best course on the subject. There is no built-in tests to evaluate the user's proficiency level. It's up to the user to go through the course index and content to see if it's the right amount of challenge. Once the course is completed, there are no tests to assess our learning / knowledge. Review Source JL Jonathan L. Photographer Photography Used the software for: I used a free trial ### "J.L. Udemy Business Review" June 5, 2023 3.0 Udemy Business is a platform that provides organizations with a wide range of online courses for employees to develop various skills that are suited to the workplace. It offers flexibility, diverse content, and self-paced learning. However, course quality varies, there's limited accreditation, and interactions with instructors may be very limited. Pros If I am a company/organization, I can assign courses to my employees and track their progress. Cons With almost anyone being able to upload courses on the platform, the quality of content posted can vary drastically, and organizations and employees likewise can lose value for money invested. Review Source VR Verified Reviewer fullstack de Computer Software Used the software for: 6-12 months ### "My favorite learning platform" September 20, 2023 5.0 Since I´m using Udemy, I don´t have issues to find information on internet of something I need. Thanks to that I passed AWS cloud particioner test, I feel I´m really making a difference in my life by using and learning with this platform Pros There is a great variarity of content and courses to be taken and most of them really goes deep in what you are learning Cons certainly, the price is hard to justify, but it worth it if you take as many courses as you can Review Source Ahmed S. Planning Engineer Civil Engineering Used the software for: 2+ years ### "The best educational content I always find on it" June 11, 2023 5.0 Overall, and after more than six years of experience, I can say that he is the best for me in this field Pros Ease of use, multiplicity of content, continuous offers on prices, realistic and real reviews Cons Some courses are slightly overpriced compared with others Review Source Mohammad A. Software Engineer Computer Software Used the software for: 2+ years ### ""Well known and quality courses at our finger tips - Udemy"" January 26, 2023 4.0 #Easy to use , its interface is use friendly.#We can develop our soft skills by its courses.#World class tutor available here.#Project based courses helps to do hands on on projects. Pros I have been using Udemy from more than 3 years and now I believe that it is the best online learning platform to get technical or non-technical skills. It is time saving and also avoiding traditional system. Now we can get notes and best lectures at our home on our mobile phone. Its prices of courses are very genuine and can be afford by students community also.We can get extra skills on Udemy also like learning different languages, playing guitar, piano, story telling, playing online games, designing etc. Cons #Overall I like it, but few courses are of high cost.#It also need high internet bandwidth to play it.#Some resource persons/ tutor are not well qualified because anyone can put their course on this platform. Review Source Moustafa Medhat A. Student Medical Devices Used the software for: 6-12 months ### "My Review of Udemy Business" June 16, 2022 2.0 My overall experience with Udemy Business is not good and I don't enjoy using it. Pros I like the variety of content offered by Udemy Business in different disciplines. Udemy Business offers most of the courses at low prices with huge discounts. I also like the recommendation system of Udemy Business as it always suggests courses in the same track I am following Cons There are no specializations in Udemy Business that takes you from the beginner level to the advanced level. The interface of Udemy Business is very bad and not organized at all. Most of the courses offered by Udemy Business are offered by non-professional people, anyone literally can publish his/her course through their platform. Review Source CK Chetan K. Consultant Information Technology and Services Used the software for: 2+ years ### "In love with this platform" February 26, 2022 5.0 I am a daily user of this platform where a significant part of my day is dediciated for learning courses using this platform. A must have for any organization which wants to focus on employee development Pros \- Huge repository of courses are present in Udemy - Provides access via mobile as well as laptop - Udemy Business account is more pocket friend option for employee - Provides easy to use platform for self improvement Cons \-Occasionally you come across broken links for videos. You need to report such links, Udemy support is prompt to fix these, - Not all courses which are available on Udemy are also present in Udemy business version Review Source Femi D. Blogger Computer & Network Security Used the software for: 6-12 months ### "Udemy business review" August 5, 2022 5.0 Udemy Business is a top brand, have never regret using it Pros Udemy is one of the best in market, if not the best. It has have been helpful to my growth, I would recommend it anytime, anyday. It is very easy to use and navigate Cons It's cool, but I will like the user interface to be more friendly to new user Review Source Kerols N. Medical representative Medical Devices Used the software for: 1-2 years ### "Udemy make me smarter" November 3, 2022 5.0 Pros I love all about udemy they make me updated and with high skills and have alot of information Cons They should afford more affordable courses to whom aren't able to purchase the course Review Source Similar Products Featured