# Instatus Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Instatus Software - reviews, pricing plans, popular comparisons to other Incident Management products and more. Source: https://www.capterra.com/p/209673/Instatus --- # Instatus Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Instatus ## What is Instatus? Get a beautiful status page in seconds. Used by products like Linear, Whereby, and Restream. Fully customize your page and support multiple languages. Communicate your status: - Define your service components & groups. - Add incidents, maintenances & templates to your page. - Automate with 10+ monitoring integrations. - Send updates to customers via Email, SMS, Webhooks, Slack, MS Teams, and more! Embed widgets or use Pingdom app. Private & public pages. SSO available. Start for free! ## What is Instatus used for? [Incident Management](https://www.capterra.com/incident-management-software/) Top alternative Featured Overall rating Based on 27 user reviews Reviews sentiment Positive 96% Neutral 0% Negative 4% Starting price $20 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Instatus?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://instatus.com&name=Instatus) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Instatus 4.8 (27) VS. [4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price $20 Flat Rate, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (27) Ease Of Use 4.6 (670) Value For Money 4.9 (25) Value For Money 4.4 (594) Customer Service 4.8 (24) Customer Service 4.5 (625) ## Instatus alternatives [4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month [4.4 (227)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month Highest Rated [4.7 (343)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting price $10.00 Per User, Per Month [4.6 (253)](https://www.capterra.com/p/141080/iAuditor/reviews/) Starting price $29.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/209673/Instatus/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Incident Reporting 5.0 (21) 95.24% of 21 reviewers that rated this feature as important or highly important Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Alerts/Notifications 4.8 (20) 80.00% of 20 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Communications Management 4.7 (17) 70.59% of 17 reviewers that rated this feature as important or highly important Record and track all relevant internal and external communications API 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Issue Management 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Identify and respond to unexpected problems or failures (ie. "negative events") Email Alerts 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Receive and/or send email notifications for urgent updates, requests, or other information Instatus 18 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Record and track all relevant internal and external communications Receive and/or send email notifications for urgent updates, requests, or other information Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Identify and respond to unexpected problems or failures (ie. "negative events") Manage incidents related to outages or breaches in functionality of IT systems Schedule predetermined or ad hoc maintenance services and labor requests Notifications via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple languages Track and organize on-call shifts Active monitoring of systems, applications, or networks Active reporting of data and metrics Allow users to access multiple services after entering their login credentials once Track the status over time for a request, process, asset, or transaction Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.7 (27) 4.7 Based on 27 reviews ## Pricing Value for money 4.9 (25) Free Trial Free Version Basic $20.00 Flat Rate,Per Month Value for money 4.9 (25) 4.9 Based on 25 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ Intercom](https://www.capterra.com/p/134347/Intercom/)[ Freshping](https://www.capterra.com/p/173148/Insping/)[ Discord](https://www.capterra.com/p/240238/Discord/)[ Site24x7](https://www.capterra.com/p/168192/Site24x7/)[ PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (24) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (24) 4.8 Based on 24 reviews ## User reviews Overall rating 4.8 Based on 27 reviews Filter by rating 5(24) 4(2) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent PA Paul A. CTO Health, Wellness and Fitness ### "Clean UI, fair pricing, but communication has been very slow so far" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 February 27, 2024 So far it's been poor; Apart from the poor support, the system has been a little unintuitive (finding where to add users, how to view your subscription). Pros UI looks good, and the price is fair for a basic service like this. Cons The support has been below expectations. We subscribed to the pro account. When we looked at our subscription, it was not in USD. We asked if it could be changed to USD and we were told to cancel and then given a URL to resubscribe to make the subscription be in USD. However, this doesn't work. When we sign up, it shows a success page, but all the other pages still appear like we haven't signed up. We've been asking for help for over 24 hours now, with no response. It's a business day, so it's a bit concerning. Even if they replied by saying that it's an issue, and we are working on it, that would be much better than what we have now. We are wondering if this is a product we should use or not. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) We wanted something that could notify users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 18, 2024 Hi Paul, Sorry to hear you had a bad experience. We're working on making our support more responsive. Adding users location will be better with our new dahboard which will be released within a month. AU Anonymous User Owner Computer & Network Security ### "Instatus is amazing f" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 3, 2024 Pros Instatus is amazing free webhooks it make it eazy for it to go on my discord and my clients Love it Cons I have no Cons it the best i love it thanks Switched from [Uptimerobot](https://www.capterra.com/p/234440/Uptimerobot/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 18, 2024 Hey, I'm glad you're happy with Instatus! Thank you so much for the review! JB Jacob B. Co-Founder Computer Software ### "Easy setup, does exactly what we need" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 1, 2023 Pros Instatus was incredibly easy to set up and get implemented with our other support tools. It took me less than an hour to set everything up, customize it, and pop it into our Intercom messenger. I'm super impressed with the customizability of everything and am confident we'll be able to configure whatever we need as we grow. The free plan is perfect for what we need right now, and when we need to upgrade, the price is so much more reasonable than competitors. It only took me 20 minutes of looking through status page products to know Instatus was the no-brainer choice. Well done! Cons If I had to pick something, I'd say I don't like that email notifications can't be configured to look like they're coming from our domain. This is only possible if you use one of the email providers they integrate with, which we don't. Would be nice if we could just configure our DNS records to authorize them to send emails using our domain like how Intercom does it. But this is not a big deal at all. Alternatives considered [Statuspage](https://www.capterra.com/p/177360/Statuspage/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 3, 2023 Hey Jacob, Thank you for your review! Sure, we'll work on native custom emails! :D MC Matthew C. Operations Manager Information Technology and Services ### "Great Product " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 11, 2023 Pros Instatus is very easy to use and a great product. Cons I love everything about instatus at this time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 12, 2023 Hey Matthew, Thank you for your review! :D DF Damian F. Chair of the Board of Directors, Exec Director of Engineering Computer Software ### "Instatus review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 10, 2023 For the past 2-3 years of using Instatus, I've loved the updates. Such as the move from listed components to really customizable ones. Pros I like that this is a feature-rich alternative to Statuspage.io, and the customizability of it (custom CSS, domains, etc.) Cons Not anything that I least like about Instatus, Ali is a really good person and I enjoy using the product! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 12, 2023 Hey Damian, Thank you for your review! :D FA Fayaz Ahmed A. Founder Computer Software ### "The best status page, incident reporting tool I've seen so far" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2023 Pros Their UI is extremely snappy, the pages I believe are static making them super snappy and fast to load. The single pricing 20 dollars makes it a steal tbh. Cons None as of now. If in futute I feel there's anything missing. I can definitely update this. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 18, 2024 Hi Fayaz, I'm glad you're happy with Instatus :D Thank you so much for the review!! CH Cole H. Founder Computer Software ### "Beautiful and efficient status pages" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 27, 2023 We have absolutely loved Instatus from the day we implemented it. It is fast, has a great user interface and experience, and is fairly cheap. Pros Instatus as a product is absolutely wonderful. They have exceptional UI, they are extremely cheap, and they have great customer support. Cons Some features that are available on more popular provider's free plans are unavailable on Instatus'. While I get that they need to make money, it is a small bit of an inconvenience. Alternatives considered [Freshping](https://www.capterra.com/p/173148/Insping/) [Statuspage](https://www.capterra.com/p/177360/Statuspage/) Reasons for choosing Instatus It is cheaper, and has a way better user interface. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 12, 2023 Hi Cole, Thank you so much for the review! MB Malek B. CEO Computer Software ### "The right tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 7, 2022 Pros Handle incident perfectly, Good notification system, Easy integration, Cons No start-ups or pay-what-you-use model plans, Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 11, 2022 Thank you so much for your review! What do you think would be a good plan / price that we could add? JH Jordi H. Founder Telecommunications ### "No-fuss status page" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 3, 2022 Pros I found the onboarding experience extremely smooth and easy to get started. Amazed by how easy it was to get up and running. Simple/pleasing design (both product and branded status page). I'm still quite early in my journey using Instatus, this is my #1 choice for now. Cons Found no issues with Instatus, everything in my experience was great Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 6, 2022 Thank you so much for your review! :D Arun R. Platform CTO Computer Software ### "Simple, cost effective product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 21, 2022 Pros Easy of use and straight forward pricing. Unlike other vendor who have crazy pricing Cons Nothing much, more customisation on graphs needed like zoom and pan for 24 hrs Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 11, 2022 Hi Arun, Thank you so much for the review! I 100% agree we need to improve metrics, yeah! We'll focus on it very soon! [View all Reviews](https://www.capterra.com/p/209673/Instatus/reviews/) Popular comparisons [Freshservice vs Instatus](https://www.capterra.com/compare/132997-209673/Freshservice-vs-Instatus) [JIRA Service Management vs Instatus](https://www.capterra.com/compare/209673-227102/Instatus-vs-JIRA-Service-Management)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. 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