# Amenity Boss Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Amenity Boss the right Real Estate Property Management solution for you? Explore 29 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/209514/Amenity-Boss/reviews --- Amenity Boss 4.7 (29) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Amenity Boss Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews RC Robin C Training and Marketing DirectorReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “It was simple for them, and they liked the extra layer of security Amenity Boss added to our amenity areas. “ April 28, 2023 AT Alexus T Leasing ConsultantReal Estate, 201 - 500 employeesUsed the software for: 6-12 months. “i've had a great experience with amenity boss and I've really appreciated being able to use this software to help navigate through COVID regulations.“ October 12, 2020 LK Leslie K Property DirectorReal Estate, 51 - 200 employeesUsed the software for: Less than 6 months. “Overall Amenity Boss is easy to use. If there are questions, it's easy to reach out to support and they respond very quickly.“ October 8, 2020 ## Showing most helpful reviews Showing 1-25 of 29 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Coordinator Real Estate Used the software for: 2+ years ### "Helped Us Navigate A New World In Property Management" April 28, 2023 4.0 Overall, Amenity Boss helped us navigate the new world of social distancing and mask-wearing during the Covid pandemic. It allowed us to keep up with staying under capacity limits, keep track of contact tracing and even allowed us to find ways to use Amenity Boss for special event reservations. Pros Amenity Boss allowed our property teams to be able to easily set up and administer amenity registration for residents, as well as monitor usage of amenities by resident. Cons The biggest negative feedback we received from our property staff that used Amenity Boss regularly is the inability to re-open an amenity spot if someone does not show up for their reserved time slot. The time slot must be cancelled prior to the time slot beginning. This made it difficult to better service residents when we were reaching the capacity of any of our amenities. Review Source Response from Community Boss December 12, 2023 Thank you for taking the time to share your experience using Amenity Boss! We're happy to hear that Amenity Boss made monitoring and usage of amenities smoother. Thanks for that valuable feedback - I have passed it along to our engineering team to consider adding a pass cancellation feature for cases like these. Always let us know if we can do anything to improve your experience with Community Boss! - Michael RC Robin C. Training and Marketing Director Real Estate Used the software for: 2+ years ### "Great Experience and Top Notch Customer Service" April 28, 2023 5.0 From set up to daily use, we always have the customer support we need. Training new employees to use it was very easy and our residents loved it. It was simple for them, and they liked the extra layer of security Amenity Boss added to our amenity areas. Pros Amenity Boss allows us to track amenity users and control the access, insuring residents of equipment availability and room. We have used it for Yoga class reservations, pickle ball courts, fitness facilities, even the pool. It also allows us to prevent non-residents from gaining access. Cons We really didn't have any cons. Amenity Boss fit our needs perfectly. Review Source Response from Community Boss December 12, 2023 Robin, Thank you for taking the time to share your experience using Amenity Boss! We love to hear that you appreciate the added security benefits at your community. Always let us know if we can do anything to improve your experience with Community Boss! - Michael JC Jodi C. Property Manager Real Estate Used the software for: 6-12 months ### "Easy implementation" December 2, 2020 4.0 I wish it were incorporated with current building software to make process smoother for residents and users. Pros The implementation process was easy and the use of the product was timely for COVID. Cons It is another platform for team and residents. Review Source Response from Community Boss December 12, 2023 Jodi, thank you for taking the time to share your experience using Amenity Boss! I'm happy to hear that the implementation was smooth for you. We are constantly building out integrations with property / building software! Always let us know if we can do anything to improve your experience with Community Boss. - Michael CB Chianti B. Leasing Specialist Real Estate Used the software for: 1-2 years ### "Amenity Boss User" May 2, 2023 5.0 Over the course of two years, I find that I enjoy using this software and it makes managing the information bearable. Pros I like the ease of navigating the program and the way it organizes all information for easy access. Cons The software is user-friendly and straightforward. Review Source Response from Community Boss December 12, 2023 Chianti, Thank you for taking the time to share your experience using Amenity Boss! We're so glad to hear that you find it to be user-friendly and easy to navigate. Always let us know if we can do anything to improve your experience with Community Boss! - Michael JS Julie S. Property Manager Real Estate Used the software for: Less than 6 months ### "A Bright Spot In 2020!" October 2, 2020 5.0 Because of the current pandemic, our company implemented Amenity Boss as a way to manage restricted number of persons using the amenities to say with guidelines. It has been a godsend. I can look at the dashboard and see who 'should' be there and then go out and remind those that did not make a reservation to follow guidelines. I love this system! Pros I loved being able to set up each amenity with personalized info and photos. It's user friendly, the residents can use it with minimal direction. Amenity Boss has thought of everything from set up to deployment to user experience on both the community and resident side of things. I love the dashboard features and how the info i need is just a click away! Cons At first, I was a little confuse with the set process for the hours of operation. But, support was amazing and answered all my questions quickly and with easy to understand instruction. I have not yet requested new codes for apartment yet, and I wish there was an easier way to get them rather than doing an upload of a spreadsheet (I think that's what I read) I'd rather be able to open a tab dedicated to updating user codes and being able to type in a vacate date and then a new code generated after that date. Reason for choosing Amenity Boss N/A Review Source KE Katie E. Manager Real Estate Used the software for: Less than 6 months ### "LifeSaver During Pandemic" November 16, 2020 5.0 Overall, this software was a true lifesaver this year. We were eager to get our amenities open for our residents and shopped a bit before deciding on Amenity Boss. The resident user experience was important to us and we wanted it to be easy for them. We feel like this gave us exactly what we needed. Pros This software allowed us to open our amenities during the pandemic. In our county, there were many requirements and restrictions that Amenity Boss gave us the ability to comply with. Without a way to schedule amenities to maintain approved capacity, we would not have been able to open. Cons There were a few areas that I feel could be improved to make the software more customizable and versatile. Setting up the schedules was always a bit of a struggle with the way it was laid out. Would also have preferred a way to offer user codes by resident vs. apt. Review Source Response from Community Boss January 22, 2024 Katie, I'm happy to hear that Amenity Boss was so useful during the pandemic era. We've made constant improvements to the platform, especially around scheduling customization. Please reach out to one of our helpful Customer Success folks if you ever have any questions! - Michael NG Natalia G. Assistant General Manager Real Estate Used the software for: 6-12 months ### "The Easiest Way to Manage Amenities in Our Community!" November 23, 2020 4.0 Very easy app to use. Great customer service. Pros Easy set up as an administrator. The amenities notice provided by the software was very helpful and resident had no issue following introductions. Cons Not able to customize the number of passes given to an account according with the size and number of tenants in the unit. Reason for choosing Amenity Boss Your costumer service and quick responses made us move forward right away with your product. Review Source Response from Community Boss January 10, 2024 Natalia, Thank you for writing some feedback about Amenity Boss! We're happy to hear that setup was easy. For setting up pass allotments by unit size, this can be achieved with metering! If you reach out to your Customer Success contact we'd be happy to help guide you through that setup. - Michael JG Jesse G. Assistant Community Manager Real Estate Used the software for: Less than 6 months ### "Making Life Normal Again" October 23, 2020 4.0 I think overall Amenity Boss is a great edition to help deal with these Covid times. It allows us to monitor use of our facilities much easier as well as restrict usage without having to tell you each apartment individually. We also can change the hours or block off holidays easier than I was expecting. Overall I think Amenity Boss is going to make opening our amenities much easier and give us a little relief during these stressful times. Pros I like how you can set up hours of operations and it is easy to read. I also like how you can block off hours for cleaning. It is easy to add all the different types of amenities we have and to regulate them separately. The system can be tricky at first, but the get started videos were of great help! You can also allow access to other members of the team and control what type of access they have. Cons I wish there was an easier way to email out information to your residents and edit the message the that is sent. I wish you could also allow access to more than one member of each household. Review Source AG Ashleigh G. Leasing Professional Real Estate Used the software for: 6-12 months ### "Great system amidst COVID - reservation queue!" October 6, 2020 4.0 LOVE IT!! Pros We have never had to utilize a reservation software prior to COVID for the use of our swimming pools or fitness center. We have now begun to use Amenity Boss and LOVE how empowered the residents are to setup their own reservations, and the process is SO SIMPLE to follow and monitor! Saved us a lot of time! Cons I do not like how the 'notification' e-mail to the residents doesn't prompt them with a 'how-to' within the e-mail on the reservation system. So we spend a great deal of time training residents on importance and use. Reason for choosing Amenity Boss Stonemark uses them! :) Review Source AT Alexus T. Leasing Consultant Real Estate Used the software for: 6-12 months ### "User Friendly" October 12, 2020 5.0 i've had a great experience with amenity boss and I've really appreciated being able to use this software to help navigate through COVID regulations. Pros i love that this software has the option to send user an email/text link that completely walks them through the process of setting up an amenity pass. Cons i dont have any cons! i have nothing but great things to say about this software Review Source VD Vanessa D. Manager Real Estate Used the software for: 6-12 months ### "Great Product" December 1, 2020 5.0 Great Pros It helped regulate the gym use during COVID Cons There was nothing I did not like. Easy to use. Worked well with software. Reason for choosing Amenity Boss My boss recommended Review Source Response from Community Boss December 12, 2023 Vanessa, thank you for taking the time to share your experience using Amenity Boss! I'm glad to hear that it was helpful with managing the community gym. Always let us know if we can do anything to improve your experience with Community Boss! - Michael AN Adam N. Assistant Manager Real Estate Used the software for: 6-12 months ### "Works perfectly to monitor capacity at Amenities. " October 15, 2020 5.0 Amenity Boss has been great. It has helped us monitor capacity. Pros It holds people accountable to reserve time at amenities. It is easy to use so there is no confusion on the user and admin end. Cons I love the app. The tough part is getting residents to use it and follow the rules without constant supervision. This has nothing to do with the software. Review Source ES Ebonie S. Community Manager Management Consulting Used the software for: 6-12 months ### "Great product!" October 5, 2020 5.0 We enjoy that amenity boss is easy to use for our residents with very little troubleshooting required. This makes our jobs so much easier. Pros I like the ease of use for the residents. I also appreciate how user friendly it is for us in the office. Cons At times amenity codes expire. We spend a bit of time assisting residents with new codes. Review Source AM Arielle M. Business mgr Real Estate Used the software for: Less than 6 months ### "Easy to use and great for our residents" November 19, 2020 4.0 Pros We starting using Amenity Boss at our community as we opened amentity spaces during COVID19. The set up was easy, residents also find it easy to use. It has been very helpful to us as we work our way through the new way of life with social distancing at a large property. Cons So far the software as worked well for us and there isn't anything I can think of that would need to be added for us. Review Source Response from Community Boss January 10, 2024 Arielle, I'm so glad to hear that Amenity Boss helped you through the period of social distancing at your community! Thank you for the feedback. - Michael KK Kyle K. Marketing Manager Real Estate Used the software for: 6-12 months ### "The most helpful and knowledgeable support I have ever dealt with" November 24, 2020 5.0 Pros Extremely simple and quick implementation process. Activation through our on-site service teams went very smooth. Their customer support team is the most helpful and knowledgeable group I have ever dealt with. Cons Our team would like more live training/Q&A times and perhaps one on one training sessions. Review Source Response from Community Boss January 10, 2024 Kyle, Thank you for taking the time to write a review about your experience with Amenity Boss! We love to hear that you had a smooth implementation, and found our Customer Success team to be helpful. - Michael LR Liz R. Property Manager Real Estate Used the software for: 6-12 months ### "User Friendly" October 5, 2020 5.0 Been Very good Pros Great product. Very user friendly on both sides. Cons There is nothing I like least. Software is great. Review Source LK Leslie K. Property Director Real Estate Used the software for: Less than 6 months ### "Problem Solved" October 8, 2020 5.0 Overall Amenity Boss is easy to use. If there are questions, it's easy to reach out to support and they respond very quickly. Pros Amenity Boss made it possible or us to open and monitor our amenities during the pandemic without the need for additional staffing. The setup was easy and seamless. Cons The software cannot be integrated with our current software, so it's a bit more time consuming to go to the Amenity Boss site separately, but certainly easy to do. Review Source JQ Jessica Q. Property Manager Real Estate Used the software for: Less than 6 months ### "Easy, Inexpensive, Life Saver" October 5, 2020 5.0 All of us in the office love Amenity Pass. It is so easy to use and frees up alot of our time. :) Pros I like that it takes alot of work from us. It tells our residents how many available spaces there are and keeps them from calling us constantly to make reservations. I also like that we can see "live" who should be at the amenities at that specific time. Cons I wish the resident could still cancel their pass even after it has started. Review Source JR Judy R. Business Manager Real Estate Used the software for: Less than 6 months ### "How it is easy to set up and easy for the residents to use." October 6, 2020 5.0 We started using Amenity Boss due to covid and it works great. It is easy to set up and very user friendly. Resident's have no issues using this program. It also helps us keep track of who is using the amenities and at what time. 👍 Pros How it is easy to set up and easy for the residents to use. Cons The setup of the times for each amenity. And if you are a resident with a guest, you have to enter everything individually Review Source KT KEVIN T. owner Apparel & Fashion Used the software for: 6-12 months ### "Amenity Boss Wave of the future in reservations" August 10, 2021 4.0 Pros Amenity boss is extremely intuitive. set days and times you want to get in and out, piece of cake Cons there really is not much i dislike about amenity boss. Review Source Response from Community Boss December 12, 2023 Kevin, Thank you for taking the time to share your experience using Amenity Boss! We're glad you find it to be intuitive. Always let us know if we can do anything to improve your experience with Community Boss! - Michael AL Anissa L. Property Manager Real Estate Used the software for: Less than 6 months ### "Lifesaver with Phased Reopenings!" October 9, 2020 5.0 Our overall experience has been extremely positive for both the residents and the staff. This app helps us control the occupancy in our amenities since we are still working on a phased reopening. Pros I like the user friendly features, our residents find it very easy to use. Cons There is nothing I do not enjoy about this software. Review Source AL Ashley L. assistant community manager Real Estate Used the software for: Less than 6 months ### "Amazing!" October 12, 2020 5.0 Since COVID19, it's been a great addition for residents to reserve the amenity as well as make changes on the reservation. Pros It's so easy for residents as well as myself to reserve any amenity at the community. Cons Password reset link. I was experiencing issues logging in. Reason for choosing Amenity Boss Easy to use. Review Source VF Victoria F. Manager Real Estate Used the software for: Less than 6 months ### "Amenity Boss" November 7, 2020 5.0 Great! Residents Love it Pros Its easy to use and easy to set up, my 5 year old could figure it out Cons I have no complaints while using the software Review Source Response from Community Boss January 22, 2024 Victoria, So glad to hear that Amenity Boss was easy to setup and use! Thanks for being with us. - Michael VM Virginia M. Property Manager Real Estate Used the software for: Less than 6 months ### "Time Saver" October 5, 2020 5.0 Pros The roll out was so easy! All we had to do was import a rent roll spreadsheet and bam, all done! Cons I wish there were a search feature for apartments instead of having to scroll through the entire list Review Source NM Nicholas M. Property Manager Management Consulting Used the software for: 6-12 months ### "Easy and Simple to Use" November 2, 2020 5.0 N/A- Haven't fully utilized yet. Pros The ease of access is great. A lot of great features to help us manage our Fitness Area and other amenities. Cons We have not found anything that we do not like yet. 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