# VirtualCrowd Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is VirtualCrowd the right Virtual Event solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/209509/VirtualCrowd-Virtual-and-Hybrid-Event-Tech/reviews --- VirtualCrowd 4.8 (19) [View alternatives](https://www.capterra.com/p/209509/VirtualCrowd-Virtual-and-Hybrid-Event-Tech/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of VirtualCrowd Ease of use 4.8 Customer Service 5.0 ## Showing most helpful reviews Showing 1-19 of 19 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marcus F. Senior Producer Marketing and Advertising Used the software for: 6-12 months ### "Highly reccomended virtual event platform" September 8, 2020 5.0 Thank you to the Crowdcomms team for being an awesome partner where we utilised their online event platform to host our July virtual event. The site made for a highly engaging attendee experience through the use of the Q&A functionality, live polling, push notifications and the event feed to extend the life of the event with pre and post communications. Looking forward to working with the team again on our next project! Pros Fast implementation, flexible platform, local Australian team with great customer service and support. Cons Nothing really, in the last couple of months it is evident that they have invested in added features to support virtual events. Alternatives considered [EventsAir](https://www.capterra.com/p/130158/EventsAIR/)[Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/) Reason for choosing VirtualCrowd Better user experience on a desktop site, more flexibility with customization. Review Source JB Jazmyn B. Marketing Coordinator Automotive Used the software for: Less than 6 months ### "Great Experience with Crowd Comms " October 24, 2025 5.0 Great platform - with dynamic capability. Fantastic account management and support provided direct from the team. Pros Account Management was fantastic - \[sensitive content hidden\] was incredible with her response rate and level of service. The platform can be intimidating but with the service from \[sensitive content hidden\], we felt very comfortable and were able to execute and utilise the platform well. Cons The upload for app content was quite tedious to wrap head around initially - do feel templates could be more clearly laid out and simple. Review Source ND Nicki D. Events and Marketing Officer Research Used the software for: Less than 6 months ### "Highly recommend" July 18, 2024 5.0 Fantastic, the customer service was absolutely brilliant - a huge thank you to \[sensitive content hidden\] Pros Was very easy to use and the customer service team were helpful and prompt in their responses when I needed assistance Cons Nothing comes to mind, frustrations were as a result of my own budget and not having enough time to fully understand the platform and it's capabilities Review Source AM Angie M. Education & Training Manager Consumer Goods Used the software for: Less than 6 months ### "Excellent Live Streaming Event Service. Will use again!" July 28, 2021 4.0 We had an excellent experience with Crowd Comms. Our event was so professional and well received. We will definitely be engaging with them again for future events. Thank you so much to \[SENSITIVE CONTENT\] for your exceptional service. You are all amazing. Pros The team behind this software (at Crowd Comms) were fantastic and supported us the entire way. The ability to completely brand the software was excellent. The quality of the sound and visual stream and recording was excellent and much better than we would have got from a standard webinar hosting. Analytics provided afterwards were very useful. The fact that we could have the platform for 2 months was great also. Thank you so much Crowd Comms! Cons The activity feed could be better formatted - i.e. any text you type in just appears as basic text so where you create paragraphs, different font colours or sizes etc it automatically makes it just one paragraph of continual text which doesn't look great. There were some limitations on what the surveys could do - for example, we can't use it for a retention quiz as it doesn't allow feedback on a correct answer. The analytics were not always accurate - for example, when numbers didn't marry up i was told it's because if people have data blockers on their computers we can't capture them but this means that I didn't ever get to find out the accurate number of people who watched the additional modules (uploaded video content) which was something i beleived i was going to able to know the whole time and would have been useful to me. Some of the emails automatically sent to us and others didn't reach us as captured in mailguards or automatically sent to junk (both to our company and personal emails). Reason for choosing VirtualCrowd Because \[SENSITIVE CONTENT\] was excellent to deal with, knew her product very well and how it could best be used to meet all of our needs. She was very patient when we knew nothing and nothing was too hard for her. Also a big factor was that it could be viewed from a mobile where some other products could not. Pricing was competitive/in line with market. Review Source Response from CrowdComms August 5, 2021 Hi Angie - so pleased you had a great experience with VirtualCrowd platform and the team. Appreciate you taking the time to outline further upgrades - we're talking to our development team about these. Look forward to working with you again! Best, Team CrowdComms GA Grace A. Event Manager Events Services Used the software for: 6-12 months ### "Crowdcomms Platform for SSA Conference" November 4, 2021 5.0 Overall experience was really fantastic. The team at Crowdcomms was always there to help and were super flexible and accommodating with any changes. I would highly recommend them to any one who is managing a hybrid or virtual event. Pros It was easy to use. Worked seamlessly on the day. Had a great experience with the account manager and the on the day producer. Cons A lot of academic and conferences in general will have more than one concurrent sessions. It would be nice if there is a package price that includes more than 1 on the day producer or some sort of package, so you are not being charged for a lot of additional add ons. It would have been nice if we could do the survey using the platform instead of integrating it with Survey monkey. Review Source Response from CrowdComms November 16, 2021 Hi Grace - thanks for taking the time to provide feedback. We're delighted your overall experience was really positive. We appreciate your notes about concurrent sessions. In order to maintain the highest level of quality output and speaker management we have a dedicated Producer managing each stream, but we are always happy to work with you to find a solution that is the best fit for your event. Surveys are a key feature of the platform, but in some cases the client has a preference to use an external provider which we are also happy to embed within the platform. Please do get in touch if you'd like to chat through further. Best, Team CrowdComms MS Michele S. Events Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Easy to use, professional look and feel, great support!" July 26, 2022 5.0 We wanted a professional look and feel for the conference, not just an online sameo-sameo experience and it was delivered! From the initial training on how to use the software to the analytics of every aspect of our event, we had great support that inspired confidence in knowing we were working with a professional team of highly competent and skilled people. Thank you. Pros It looks professional, can be branded in your corporate colours, easy to use and navigate around...there is so much I loved about using this product for our conference. We recorded the proceedings, can track who watches them later for CPD, limit who has access so paid-for attendance links can't be passed on, tracks engagement, and more. Very powerful. Cons I liked it all. It met our requirements well. Reason for choosing VirtualCrowd We're using CrowdComms for our Annual Scientific Conference, and it made sense to use them for my event. Aside from that, the timezone, details, and experience before buying were all positive. Review Source Darshan G. Neurologist Hospital & Health Care Used the software for: 6-12 months ### "Crowdcomms review for the Stroke conference" November 1, 2021 5.0 Pros The crowdcomms platform worked without a glitch for the 4 day conference with up to 5 concurrent sessions. The team managed by \[SENSITIVE CONTENT\] and led by \[SENSITIVE CONTENT\] was very helpful. The features of the platform were adequate for a virtual or hybrid conference. Would recommend and use them again without doubt. Cons Nothing that I could find. The only other value added feature may be ability to have a group chat. Review Source FS Fede S. Business Develope Events Services Used the software for: 2+ years ### "Awesome platform for Virtual Events!" November 23, 2020 5.0 I work with VirtualCrowd daily and I enjoy my time creating new virtual events. The back-end is simple and well organized, and the front end looks always nice and clean. Pros Great branding and graphic opportunities. Easy to use and able to host live stream sessions. Great interactivity and networking features. The team is always available to support and their experience with the virtual industry is really useful. Cons None in particular. Great experience so far. Review Source Response from CrowdComms December 6, 2020 Hi Fede - Thanks for your feedback. The team loved working with Eventboost and we're thrilled you've had such a positive experience. Best, Team VirtualCrowd. NK Nathan K. Production Manager Events Services Used the software for: 6-12 months ### "TE x Crowdcomms" September 30, 2020 4.0 Extremely positive, whenever we encountered minor hiccups every method of communication was open and transparent and issues were solved in an effective and efficient manner. Will definitely be working with the team again. Pros The team at VirtualCrowd was the most enjoyable part of the entire process. Having an available, flexible and knowledgeable team ready to bounce ideas off of and push the limits of the software was invaluable to my experience. Cons Probably the limitations of the template, I think moving forward I would be super interested in seeing how WIX or a similar web development platform can be worked into the crowdcomms set up to allow for modern and design focussed exclusive web pages. Reason for choosing VirtualCrowd Collaborative approach to web site development and design opposed to other subscription softwares which train companies and leave the development in the users hands. Also the job by job nature, not having to commit to 12 months of a product, especially in a time of uncertainty was extremely palatable. Review Source Response from CrowdComms October 8, 2020 Hi Nathan, thanks for taking the time to provide feedback. We're delighted you had a positive experience with the platform, and especially the service! Your point about the template is a good one - we're working with our dev team to review options. KC Kayleigh C. Event Manager Events Services Used the software for: Less than 6 months ### "Recommended for virtual events!" November 11, 2020 5.0 We ran a great awards night for one of our clients who thought it was brilliant, and there were comments from the audience that they thought it looked great on the night! It is great that your audience can engage and interact in multiple ways on the platform, and they are always surprised at this because they don't expect it for a virtual awards evening. You have the freedom to have as many pages as you wish, which many virtual platforms don't allow - they often just show a stream and a chat box. It worked so well that we are using the platform for another one of our clients awards evenings! They have been great in turnaround of the platform quickly when we have confirmed with just a couple of weeks to go before the event - it is not ideal but luckily the platform is easy enough for us to navigate that once it is up and running we can go in and add all of our pages and content in not much time at all! They are great with doing briefings and run throughs where necessary so our clients feel at ease about how it is all going to work and that it is all under control. I am certain that we will continue using it for our clients where relevant. Pros Being able to access the backend ourselves and create the pages and content we need without asking CrowdComms to do every little thing and having to wait on it. It all updates almost instantly so you can make any changes you need to- even if last minute! It also means you can do something and check it and if you don't like it, play around with it until you do - it's like having freedom! The page formats are also flexible in that if there is something you want to do but it doesn't seem to be an option, it is likely you can actually use one of the page types in a less obvious way to get what you want to achieve. Cons Sometimes the backend options are not obvious as to what they are or it is not clear where you should change something but a quick chat/training with CrowdComms and you are good to go! Review Source Response from CrowdComms November 29, 2020 Hi Kayleigh - thanks for taking the time to provide your feedback. We're delighted you had such a positive experience working with VirtualCrowd and the team. Look forward to helping you with further projects. Best, Team VirtualCrowd. EM Emma M. Executive Assistant Education Management Used the software for: Less than 6 months ### "Crowdcomms virtual event management - review" November 3, 2021 5.0 I found working with the project coordinator and producer one of the most positive customer experiences I've ever had. Nothing was too much trouble, despite my numerous questions! The team were calm, proactive and so organised - it made my job so much easier. Pros Easy to use. Easy to follow. Clearly marked tabs. Clean branding. Cons We were very satisfied with the product. Review Source Response from CrowdComms November 9, 2021 Hi Emma - we really appreciate you taking the time to provide feedback. Delivering excellent service is very important to us so it's great to hear you had such a positive experience working with the team. Best, Team CrowdComms VR Verified Reviewer Marketing & Communications Specialist Oil & Energy Used the software for: Less than 6 months ### "Only have positive things to say..." February 23, 2021 5.0 Rather than postpone or cancel our annual business conference and awards event, we were able to hold both events virtually which allowed for some added extra benefits like being able to invite more people to attend and participate in our conference as well as our awards event. The ability to be able to use breakout groups allowed the attendees to network and work through tasks with colleagues (as they would in person) rather than individually which was a big bonus. Pros The backend CMS system was really easy to use and it was great how you could use your own designs within the platform. The gameification component was excellent and really engaged our audience. Cons It would be great if the polling feature could be expanded to include free text responses and in turn word clouds, but overall I have no complaints. Review Source Response from CrowdComms March 10, 2021 Thank you for taking the time to provide your feedback. We're so pleased we could help keep your event on track and delighted you had such a positive experience using VirtualCrowd. Best, Team VirtualCrowd. JL Jillian L. Senior Account Executive Events Services Used the software for: Less than 6 months ### "Grid\_FTA Day 2020" December 8, 2020 4.0 It was a very pleasant experience working with both \[SENSITIVE CONTENT HIDDEN\] who was there to support and attend to queries we had during the initial stages of setting up the platform. Their instructions were clear and easy to understand and they were also very responsive even after working hours(in view of the time difference). Our first experience with using CrowdComms were very much pleasant and seamless with their help. Pros The backend CMS to set up the platform was very easy to use, it allows us to intuitively select the most appropriate modules to be used based on the contents we have to showcase. Cons In terms of data analytics, would definitely be great to collect more in-depth data such as login/log-out timings and timestamp of when attendees view the stream for us to better access accurately measure the KPI of attendance for the programmes respectively(especially so for back-to-back programmes which uses a single stream throughout). Reason for choosing VirtualCrowd It gives us more flexibility when it comes to branding design on the platform. We could customise the platform's look and feel to that of our events achieving a better branding objective. Review Source Response from CrowdComms March 10, 2021 Hi Jillian, thank you for providing your feedback. We're delighted the VirtualCrowd platform worked well for your event. Great to hear the service team delivered, too! Best, Team VirtualCrowd AM Amanda M. CEO Education Management Used the software for: Less than 6 months ### "A great virtual Awards night" November 2, 2020 5.0 A great experience with VirtualCrowd who helped to deliver our virtual Awards night on their platform. Really good feedback from attendees and sponsors. Would highly recommend and would use them again for other events including conferences. Pros This virtual events platform had a range of options and features that we required to run our virtual Awards night. We especially liked the networking/chat function, area for our sponsors, program guide and main event section. It was easy to use and brand. The team supporting the product were excellent and really helped to make the Awards night what we wanted in a short amount of time. Cons I cannot find any faults with the platform Reason for choosing VirtualCrowd We were recommended VirtualCrowd by the Events company running our Awards night given the breadth and depth of features that the platform provided. Review Source Response from CrowdComms November 4, 2020 Hi Amanda - thanks for taking the time to provide feedback. We loved working with you on this event and are thrilled it turned out as you hoped. Looking forward to working with you and the team again soon. Best, Team VirtualCrowd. CF Catherine F. Group Management Talent and Learning Food Production Used the software for: Less than 6 months ### "Great Product and Service" March 19, 2021 5.0 Really enjoyed working with Crowdcomms. I was very dauted moving my annual 3 day leadership event online (as a result of COVID) but the end results was amazing. The technology worked well, looked great and did what was promised. Pros Look and feel, ease of use, service and support. As well the fact that we were being provided with a Producer was a really positive feature Cons Nothing specific, needed to understand better about the Q & A function as opposed to the caht function...that was our issu though. Reason for choosing VirtualCrowd Australian, \[SENSITIVE CONTENT HIDDEN\] did an awesome job explaining the product, she was the one that sold me :) As well, the fact that we would have a producer really saeled the deal Review Source Response from CrowdComms March 24, 2021 Hi Catherine - thank you for your feedback. We're delighted the platform worked really well for you and that the service delivery made a big difference. We look forward to working with you again. Best, Team VirtualCrowd. LC LESLEA C. National Events & Operations Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Best pivot to Virtual Conference from In-person large event" October 7, 2020 5.0 Pros The software was exceptionally easy to pick up both front and back end. The people from CrowdComms who I was involved with on this project were extremely knowledgeable, friendly, helpful and responsive. Cons Some of the graphics need a bit of a refresh ( you can do some of this yourself), this is very minor. Review Source Response from CrowdComms October 8, 2020 Hi Leslea - thanks for the great feedback! We really enjoyed working with you on this event. Looking forward to helping you with more virtual events in the future. PR Peggy R. Head of Events Education Management Used the software for: Less than 6 months ### "Great Software, Easy to Use" October 9, 2020 5.0 Fantastic outcome, I'm glad we chose to go with VirtualCrowd for our online event. Pros User friendly functionality, easy to understand and navigate through. Cons Overall a really great product, we could've used a lot more of its functions but the ones we did end up using were great and worked well for our purpose. Review Source Response from CrowdComms December 6, 2020 HI Peggy - thanks so much for your feedback. We loved working with ACEL and are really pleased VirtualCrowd worked so well for your event. Best, Team VirtualCrowd. RH Rodger H. Executive Officer Building Materials Used the software for: Less than 6 months ### "BPIC" February 19, 2021 5.0 Hosting an online event was very easy. Pros Ease of use and intuitive design as well as logical layout. Cons Analytics functions need more work to enable finer grained analysis. Reason for choosing VirtualCrowd Better support and event admin Review Source Response from CrowdComms February 24, 2021 Hi Rodger - thanks for taking the time to provide your feedback. We're delighted you had positive experience and look forward to working with you again. Best, Team CrowdComms. SL Steven L. CEO Research Used the software for: Less than 6 months ### "Great platform for a virtual conference" November 19, 2021 5.0 We used VirtualCrowd for our 2021 annual conference and AGM. It look great and performed flawlessly, even when tested with 16 rapid fire student presentations. I would recommend the platform to other organisations looking for a professional looking product at a reasonable price. Pros Great platform, branding options, live stream quality, technical support. Cons The networking options were not as clear. Review Source Similar Products Featured