# Page 5 | Zoom Phone Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Zoom Phone the right Business Phone Systems solution for you? Explore 244 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/208535/Zoom-Phone/reviews --- Zoom Phone 4.5 (244) [View alternatives](https://www.capterra.com/p/208535/Zoom-Phone/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 24th, 2026 # Page 5 - Reviews of Zoom Phone ## Showing most helpful reviews Showing 101-125 of 244 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FD Felice D. Industrial Controller Food & Beverages Used the software for: 2+ years ### "Ottimo per call e videoconferenze" July 20, 2023 4.0 Pros Usiamo Zoom Phone per le call più brevi e snelle all'interno dell'azienda.Ottima alternativa a software oramai più in voga. Zoom è sicuramente più economico per l'azienda.E' possibile inoltre consentire la partecipazione alla riunione per tante persone e questo è sicuramente un aspetto fondamentale in aziende di grandi dimensioni Cons A volte ci sono degli arresti anomali ed è molto difficile condividere documenti a dispetto di altri competitors Review Source VR Verified Reviewer Recruiting Enablement Specialist Computer Software Used the software for: Less than 6 months ### "The UI takes some getting used to" July 5, 2023 3.0 Pros Since I'm familiar with other Zoom products, it makes learning this a bit easier. Cons The UI is odd. You have a small window that populates on the side of your screen. It's annoying because it's hard to minimize and is always blocking your other windows. Review Source VR Verified Reviewer Client Services Machinery Used the software for: 2+ years ### "Great" June 18, 2021 5.0 We utilize Zoom Phone all the time and have found it to be a very reliable way of doing these meetings with other members. Pros It is a very user friendly software and we utilize it all the time here at our company. We never come across any issues when utilizing this specific software Cons We have found that others seem to have some delays when trying to get together in a call, however it has not caused much issue at all. Review Source PR Philip R. Owner Photography Used the software for: 2+ years ### "The best phone solution I've ever used" October 19, 2023 5.0 Pros The system is fantastic for managing phone and voicemail. Cons There were recent changes that made it difficult to set up the phone system to reply to SMS text messages. Review Source VR Verified Reviewer CIO Higher Education Used the software for: 2+ years ### "Phones in the cloud" January 9, 2022 4.0 Pros This software added even more than I thought it could. Cons Lacks a number of critical features that Webex Review Source VR Verified Reviewer IT Assistant Marketing and Advertising Used the software for: 6-12 months ### "Zoom Phone is good " October 13, 2020 5.0 When we decided to go with Zoom as our meeting application the phone part of it was almost and add-on as a afterthought. Going forward it looks like we will be switching to Teams but we will still be using zoom phone Pros It's sImple to use and we got to replace our physical phones with a simple digital interface. Built in voicemail. Cons The pricing can be a little high for amount that it's used? How many of use really use the phone that much nowadays? Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Review Source Juan Carlos O. Support Expert Consumer Services Used the software for: 2+ years ### "If there's no other way, go ahead and use it." June 22, 2021 3.0 I used it couple of times for distance learning, and it was probably the worst experience I had. But, not everything is that bad. If you are in a hurry and must attend to a meeting, it can be very useful. Pros Handy, if you have the meeting invitation, it'll go just fine. Its best asset is that the tool can be very handy when you are on the run for another meeting. Cons Expensive, if you use it on your phone using mobile data, you'll run out of it. Only recommended when you are connected to the WIFI. Review Source MG Maria G. Teacher assistant Education Management Used the software for: 2+ years ### "Meeting the people " May 11, 2024 4.0 During Covid we used zoom for meetings and classes. It was an easy safe way to keep up with what was going on in the company Pros It makes it easy for me to access meetings no matyer where I am. Keeps thjngs private. Cons Occasionally we have glitches they are usually resolved easily Review Source VR Verified Reviewer Arquitecta Architecture & Planning Used the software for: 1-2 years ### "Sigamos en contacto con Zoom" April 29, 2021 5.0 Mi experiencia ha sido buena, ha facilitado bastante mi vida en el aspecto laboral en estos momentos en los que es mas difícil poder reunirme de forma presencial a acordar los trabajos de la semana o las reuniones con los clientes. Pros Lo que mas me ha gustado es que es una forma muy fácil de mantenerte en contacto y poder continuar con tus labores, ya sean estudios trabajos o una simple Reunión familiar, así mismo incorpora un chat y función de compartir pantalla que resultan realmente útiles a la hora de querer mostrar algo. Cons Lo que menos me gusta de zoom es que utiliza demasiados recursos y consume demasiado internet por lo que en reuniones grandes es bastante difícil que funcione con todas las cámaras y micrófonos encendidos, sin embargo con una buena conexión a la red y un buen equipo no hay de que preocuparse. Review Source Victoria W. Data & Finance Mgr Religious Institutions Used the software for: Less than 6 months ### "The Solution is my new Zoom Phone! " August 26, 2021 5.0 The organization I work for had a phone system wherein I had a physical phone extension. I physically worked in the office. Voicemails were forwarded to my email. During the pandemic, there was no way for someone to call me directly for a business call without me giving out my cell phone. Along comes Zoom phone, which my employer recently implemented. Now I have a better system than ever with all the "pros" I listed separately. Pros I like these things best about my new Zoom phone: -Versatile for working in the office or away, -Ability to answer calls on my smartphone or computer -Voicemails forwarded to email, and are even transcribed -High call quality -I no longer have to share my personal phone number for business purposes -Easy to use Cons I have not thought of anything that I do not like about my Zoom phone so far! Review Source VR Verified Reviewer Member Non-Profit Organization Management Used the software for: 1-2 years ### "Favorite Zoom" June 30, 2021 4.0 I will definitely and personally say a 9 out of 10. I highly recommend everyone to use this. Pros I like everything of Zoom as it is my go to conference call software for my phone. It is adaptable and simple in design for anyone. Cons I would say the least interesting thing about the software would be the may be we can incorporate filters for the Zoom so that call could be made interesting a nd hilarious. Review Source OAA Oscar Anthony A. artist Arts and Crafts Used the software for: 1-2 years ### "Zoom: The New Wave of Online Communication" April 20, 2022 4.0 I am ever so grateful for Zoom's telecommunication technology which is way better than the chatrooms of the early internet era. Pros What I love about Zoom is that I can talk to my friends and have meetings with my colleagues even from miles away. Cons I wish Zoom had filters like Snapchat. Also, I have issues hearing one person when many others are talking at the same time. Sound needs improvement. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) I didn't understand how to use Skype, and I see that most companies and individuals are using Zoom. Review Source KK Kevin K. President Computer Software Used the software for: 1-2 years ### "Can't get out of the contract" February 1, 2021 5.0 The product is great. Customer support is great. Sales is ... irritating. Pros Zoom Phone is an excellent product. It works great and the phone setup is pretty easy once you get through some little details. Cons We need to reduce our spend and they won't let us out of our contract until September. If I can't cut some expenses in the age of Covid, we might not be around until September. But they don't care; they're not offering us any way to reconcile this without staying on contract for another 8 months. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Zoom Phone Zoom phone had a lot going for it. RingCentral was more expensive and complicated. Review Source BO Babatunde O. Snr. Business Systems Analyst Construction Used the software for: 2+ years ### "Great app for everyday remote work." May 17, 2021 5.0 Remote meeting is made easy as though you were physically in the office and I have been a beneficiary because I haven't physically been to the office and I've been able to work effectively and present my report without any problem. Work has been more effective with zoom. Pros Working remotely has been made easy with the use of zoom in presenting our daily reports. The application hasn't required any technical knowledge to use and anyone of us with access have been able to setup remote meeting to present various work related. Integrating this application with our in-house system has been seamless and no difficulty so far in synchronization with our mail system. Overall it is a great app to use. Cons Integrating zoom with our business process wasn't difficult at all because it was easy integrating with our mail system and every participant gets a notification almost immediately. However, it is difficult to use the application especially the mobile app when the network strength is weak. I believe this can be improved upon. Review Source TD Thien D. Graduate Research Assistant Education Management Used the software for: 2+ years ### "Just as good as the desktop version" December 1, 2022 5.0 Pros It runs smoothly 99% of the time. Feature-wise, the Zoom phone version does not skim down anything compared to the desktop version. Cons It’s hard to tell whether it’s the app or my own Internet connection, but I get disconnected once in a while or people just freeze on my screen. Review Source Lunga K. CEO Retail Used the software for: 2+ years ### "Very useful for business meetings " November 28, 2022 5.0 Pros The software allows you to do conference calls and as long as you have stable internet connection, you won't experience any problems during your call. Cons Sometime when getting ready for a call it will ring on phone app while trying to use my laptop instead. Review Source CS Carissa S. Assistant Health, Wellness and Fitness Used the software for: 1-2 years ### "Useful Tool for Remote Communication " July 11, 2021 5.0 I love being able to see and talk to my team in real time and discuss and collaborate Pros I like that I can use this tool to connect remotely with my team and get things done collaboratively Cons Sometimes, I don’t understand why, but, it seems to lag when I’m video chatting and especially when there are many people on the call Switched from [Webex Suite](https://www.capterra.com/p/237272/Webex/) Zoom had less technical issues Review Source VR Verified Reviewer social media manager Internet Used the software for: 2+ years ### "free video calls" September 26, 2022 4.0 I often use it for work and I would say that it is very professional, moreover it is free Pros one of the best platforms to be able to make video calls both for fun with friends, but also to make corporate video calls. Excellent way to never feel alone. Cons Sometimes it takes time for multichat connections and often disconnects, this I don't know if it depends on my line or it could come from the platform itself, but all in all a very good platform Review Source Andrés W. Sales executive Packaging and Containers Used the software for: Less than 6 months ### "No matter what device, Zoom Phone is there" September 21, 2020 5.0 Zoom Phone is now our VoIP provider. It's cheaper, simpler and everyone knows it. Pros Zoom is now king of teleconferences. That's why the app is on every device on the market. You can hire this service for everyone on your company and no one is going to have a problem. Zoom Phone is based on software, that's why the audio is clean and no one will notice you are not on a regular phone. It's really easy to use, and everyone is now use to the app. Cons It doesn't support texting. If you have a problem, is really difficult to talk to a rep. Voicemails can't be configured to have their own shared box. Rumour has it that Zoom is not really safe. Review Source TB Thecla B. freelance Computer Software Used the software for: 2+ years ### "un logiciel de communication tres impressionnant" February 25, 2021 5.0 avec zoom j'arrive a bien discuter avec mes clients surtout pour etablir une relation de confiance avec eux je l'utilise aussi pour faire des lives sur mes differents comptes professionnels Pros j'adore zoom surtout en cette periode de pandemie.Elle me permet d'etre en relation continue avec mes proches vue qu'on se voit pas beaucoup a cause de la pandemie. Elle permet aussi d'informer mon entourage surtout sur les gestes barrieres.Elle est tres parfaite pour suivre les cours en ligne Cons le seul inconvenient avec ce logiciel est qu'il utilise trop de connection internet juste pour suivre une reunion ou un appel Review Source VR Verified Reviewer Agent Insurance Used the software for: 1-2 years ### "EXTRAORDINARIO PROGRAMA" July 29, 2021 5.0 Pros SOFTWARE CONFIABLE, conexion constante, facil de usar Cons Tal vez faltan herramientas para intervenir en laminas o presentaciones de otra persona Review Source Luis S. Commercial Intern Construction Used the software for: 1-2 years ### "Good service to communicate with people online" July 12, 2021 4.0 It is great because I really enjoy the functions that Zoom Phone has such as the camera effects, the option to record the meeting, and the reactions. Pros Based on my experience, it is the easiest software to get a meeting with people online. We can turn on/off the camera or microphone anytime. Cons Sometimes I could not copy the text from the chat bar as links, codes, etc. Review Source A K M Zahidul H. graphic designer Information Technology and Services Used the software for: 1-2 years ### "Best online meeting or video call platform " September 17, 2020 5.0 During his COVID 19 virus, it is effective for us in my online class. Most of the time I was talking with my friend his software. So overall it is useful for me. Pros Zoom provides easy to use vidieos communication that empower people to accomplish more comfortable. Cons That is connected with a single platform for meeting, phone, webinar,and chat with anyone. Review Source pO pevel O. Freelance Computer Software Used the software for: 1-2 years ### "a simple and pleasant software to work with" April 9, 2021 5.0 Zoom is much more than a videoconferencing application. It has always fulfilled my needs during my studies and I am very satisfied. I have rarely encountered any bugs and I recommend this software 100%. Pros I find that zoom is a very fluid software, the packages are affordable, it is very easy to use. We have a quality at the level of video calls, and a dashboard quite provided. Cons It has some problems with data sharing and intrusions. I have noticed some security flaws especially when it comes to data sharing on Facebook. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) For the simplicity of use. Review Source PR Phil R. Manager Non-Profit Organization Management Used the software for: 1-2 years ### "More than meetings" March 28, 2022 5.0 Pros Zoom Phone provides a solution that compliments our existing Zoom Meetings. Training and User Adoption were expedited by using a platform staff were already familiar with. Being able to transition from phone calls to meetings is a nice additional feature. Cons Could provide better customer support to users. Review Source Similar Products Featured ## Related categories [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[VoIP](https://www.capterra.com/voip-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.