# Page 3 | Zoom Phone Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Zoom Phone the right Business Phone Systems solution for you? Explore 244 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/208535/Zoom-Phone/reviews --- Zoom Phone 4.5 (244) [View alternatives](https://www.capterra.com/p/208535/Zoom-Phone/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 24th, 2026 # Page 3 - Reviews of Zoom Phone ## Showing most helpful reviews Showing 51-75 of 244 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SM Sara M. photographer Broadcast Media Used the software for: 2+ years ### "Zoom Phone improves quickly." August 21, 2024 5.0 Overall it is easy application and it has many option especially in meeting. But I do not like when it has code to enter. If I get one letter or number not right we have to search for missing thing. You Can make it kind of direct group call (even if you want to make them reserve a spot before they start call or chat) Pros I Like Zoom Phone because it is easy and get popular especially after Covid-19. They improve the application quickly too. Cons The least about zoom phone is still have many steps to get connected to other person. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) zoom is more popular now. They get improved so quickly too and they have some function didn't exist in another application. Review Source DB Devin B. AP Manager Oil & Energy Used the software for: 2+ years ### "Zoom phone" August 13, 2024 4.0 Pros Zoom is great to use to keep in touch with co-workers. Cons Zoom phone is not very good on website it seems. Review Source LC Laura C. Demandeur d'emploi Leisure, Travel & Tourism Used the software for: 2+ years ### "Téléphone Zoom Avis" August 13, 2024 5.0 Pros Facilité d'utilisation Réunion avec des amies ou travail. Cons Aucun inconvénients repérés dans l'application. Review Source Julijana N. Head of Central Ops Staffing and Recruiting Used the software for: 1-2 years ### "Greatest VoIP Service" May 15, 2024 5.0 Pros We've tried a few VoIP providers in the past, the in terms of quality of calls Zoom Phone ahs proven to work best for us (worldwide calls). Cons The customer support takes quite some time to come back. We've also had a few account managers change in a short period of time and their handover does not seem smooth as a few things would fall through the cracks. Alternatives considered [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Reason for choosing Zoom Phone quality of calls and the overall service Switched from [Ringover](https://www.capterra.com/p/169627/RingOver/) calls kept falling and the quality of the calls was horrible. Review Source Andrew K. Chief Operating Officer Internet Used the software for: Less than 6 months ### "Great Value Service" June 8, 2021 4.0 While there is much to be desire regarding their customer support, Zoom Phone offers a very acceptable product at a very good price. Zoom Phone somehow manages to be cheaper per month than their competitors while offering the same, if not better, technical features for their service. If you have any existing experience managing phone systems, including setting up call queues and IVR, you should have no trouble onboarding the service without much additional assistance. I would definitely recommend this service for the more experienced user. Pros My company was looking for a new digital phone service so that we could get rid of our outdated handset VOIP over LAN system. Not only does Zoom Phone offer a more robust set of calling, auto-attendant, and call queue services, it does so at a lower price than what we were previously paying our local provider. The call quality is very good, and the admin features allow you to customize how your organization receives, transfers, and processes incoming calls. While a very self-sufficient process, product onboarding is fairly painless for more technically savvy users. Zoom Phone offers both desktop and mobile application use, which makes it very accommodating for most types of user. Cons While the services is available at a great price, the overall customer support is extremely poor. Once we finalized our service contract, our salesperson was very unavailable to take any calls or emails regarding setup troubleshooting. There is a wiki available to help with service setup, but the knowledge base is fairly limited and not very thorough. Luckily, I was able to find a link to product service desk, and their technical team was able to assist after I filed a few different tickets regarding my issue. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[Google Voice](https://www.capterra.com/p/210592/Voice/) Reason for choosing Zoom Phone Zoom Phone has the best features for the best price. Switched from [Switchvox Phone System](https://www.capterra.com/p/159077/Switchvox/) We needed a more updated set of features and wanted to lower our monthly cost. Review Source RN Rafael N. Technical Manager Computer Hardware Used the software for: 6-12 months ### "Zoom for phone is a good appliaction for IOS and Android" June 11, 2021 4.0 I use any tioome that a need to stay away of my work place, like a car or some other place, it helps me alot to stay present in the sesión with security and easy use. Pros The easy to stay in virtual sesion in your smartphone, no matter the place, as administrator you have a lot of features to control your sesión. Cons Some of web and pc versión are not available in zoom app, i hope in the future this new features be available. Alternatives considered [Webex Suite](https://www.capterra.com/p/237272/Webex/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Zoom Phone Zoom is more powerful an easy to use that other options,, another important point is that my clients and other persons use zoom too. Review Source JP Josh P. Tech Support Engineer Insurance Used the software for: 2+ years ### "Zoom Phone a great fit for business" November 2, 2022 5.0 We switched to Zoom phone right as the pandemic was starting. We had plastic Cisco phones on everyone's desk and switched them to a VOIP phone. We expected pushback from the employees, but they have loved it from the beginning. Having the flexibility to add the Zoom phone app on your mobile device and make work calls from your personal device but not expose your personal phone number is a huge win. Pros Very user friendly on the admin side. You can build and adjust call queues within minutes. You can assign and remove licenses when needed. When transferring calls you can do it by extension or you can look up the persons name to transfer. You can also easily check call quality on the admin dashboard. Cons There isn't a search feature on the admin portal. So if you are looking to adjust a feature that you don't use very often you typically have to Google where it is located. It would save a ton of time if they added a basic search to the admin portal. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Zoom Phone The call quality of Teams wasn't as good. It was also more complicated to setup call queues and use admin features. Review Source ML Matshepo L. Sales Executive Automotive Used the software for: 2+ years ### "Great For When your Laptop or Desktop Isn't Available" January 31, 2023 5.0 It's perfect for business interactions. You can sell remotely without the customer physically visiting the dealership. You can also attend a meeting in the comfort of your home. Pros The Zoom platform is available to everyone. It has multiple features that connect you with a larger audience, irrespective of your financial status. It offers free and paid services. Zoom becomes more beneficial to you as your career advances. Using Zoom Phone, you can talk with people on your mobile while away from your computer or laptop. It provides you with the same features as a desktop computer. With its user-friendly interface, remote work has become easier. The team can use collaboration tools, such as screen-sharing and whiteboarding, even on non-working days to increase sales. Cons I have experienced some delays with the software loading, and sometimes it doesn't always recognize my headset. Fixing that would be a major plus for me. Switched from [Line2 Pro](https://www.capterra.com/p/164363/Line2/) Zoom Phone is better, and offers more features and usability. Review Source Keziah M. Administrator E-Learning Used the software for: 1-2 years ### "Virtual classes and meetings" January 23, 2021 4.0 Just like every software has its pros and cons this is a very good app that easy to use but if the cons are worked on it will even be greater. It's great for online meetings and classes because one can share their screen and the quality of both the audio and video is great. Pros I have been using Zoom since last year for both work meetings and online classes and what I loved most about it, is the fact that it doesn't use too much storage on the phone and you can use it on the go or anywhere you are. It's easy to use, you don't need special classes or lessons for you can understand how to use it. Cons It needs a great internet connection otherwise the quality of the call will reduce. Of course, the free license version although great still has a lot of limitations compared to the premium version like you can only have 100 people in the meeting and only for 40mins. Security Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Zoom Phone It was easy to use. Accommodate a higher number of people than the other options. The registration process was shorter as well. Review Source SS Shobhana S. Teacher E-Learning Used the software for: 2+ years ### "Zoom phone's application and it's best features" March 18, 2022 4.0 My overall experience with zoom phone goes on the positive side. I like it, though it needs bit improvement I can adjust till then. It helps a lot to work smoothly. Thank you. Pros I like the video calling feature, with that I can connect to my clients and colleagues easily and smoothly. Most of the time it alerts me about the meeting and other day by day plan. Cons On the other hand I would vote down the alert or notification feature. It not always accurate and unfortunately it not stable. It could be improved. Review Source mario L. propietario Retail Used the software for: 6-12 months ### "util para ofrecer una imagen profesional a tu empresa" July 24, 2023 4.0 muy buena Pros la mayoria piensa que solo son para llamada en pc, pero la realidad es una herramienta para el crecimiento de tu pyme, ya que te permite realizar llamada con funciones para grabar , poner llamada en epera con mensajes importante para ti,trasmisiones de voz clara y realizar reuniones y tener un operador automatico Cons aleta y notificaciones pueden mejorar ,ya que es muy limitado . Reason for choosing Zoom Phone mejor precio y recomendaciones Switched from [Sideline](https://www.capterra.com/p/231929/Sideline/) probar un mejor servicio Review Source Jeff F. owner Logistics and Supply Chain Used the software for: 1-2 years ### "Zoom Phone - the second fiddle to Zoom Meetings" August 1, 2022 4.0 For most of our team its pick up the phone and it works. It may not have all of the features but its core is phone and it does it well. Pros Zoom Phone service is a very cost-effective offering with low min seat count. Their service is available via mobile phone, computer & desktop phone. Cons While the cost is great and easy to implement, it lacks features that I feel are important. One of the biggest issues for us is lack of digital fax. We are using another service (hellofax) however would prefer to have this integrated to Zoom Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing Zoom Phone Pricing and desk phone support. Review Source VR Verified Reviewer Program Director Non-Profit Organization Management Used the software for: 2+ years ### "Zoom phone is perfect to replace expensive VOIP systems." June 8, 2021 5.0 I know Zoom Meetings got popular during the pandemic, but, honestly, this is an even more essential remote-work service. We LOVE it. Pros We signed up for Zoom Phone in January 2020. We don't get cell service in our office, didn't want employees to have to use cells, but also didn't want an expensive VOIP system. For $15/month/user, it's a computer-usable phone line. Just plug a headset into the computer and it's good to go. It also is PERFECT for switching between remote and office work. Just login on your home computer and you can receive calls to the same line as when in the office. Coworkers can transfer calls (warm or cold) to your line from anywhere. Cons It's pretty buggy still, and they need to work on some of their user interface and features. The contact list is particularly bad. Review Source VR Verified Reviewer Teacher Education Management Used the software for: 2+ years ### "Zoom is awesome " July 6, 2023 5.0 I it the best application to use for meetings and on line classes Pros Easy to use Making rooms and divide the meeting Access every whereSecure as you are the one who changed meeting settings Cons I can’t recorded the classes in the free trial account And the time to access the meeting is only 40 minutes in the free account Reason for choosing Zoom Phone I found it the most friendly one Review Source Arturo L. Multitasking Marketing and Advertising Used the software for: 1-2 years ### "Zoom's simplicity in your pocket" December 27, 2021 4.0 My overall experience has been quite satisfactory, as with the new versions of the app that keep coming, Zoom for mobile continues to be faster and has the simplicity of starting an online meeting at any time with your phone that you always have with you, is a lifesaver. Pros All the functions offered by Zoom, are extracted and put in the app for Google Play and App Store, the great advantages that can be seen is that you can make meetings from the comfort of your smartphone, this is an alternative because by far and in my opinion will be better version on the computer, but this app what it does is that you can get out of a hurry for any emergency you have, you can enter without problems to your online meeting and have the same functions that you have on the pc. Cons The mobile version, at the beginning since I started using it, was a bit slow and had several things to improve, since I was seeing it in an early stage to have the version it has today. Once this was fixed, Zoom now has an excellent mobile app, as I find it faster and easier to use for any user who wants to make a quick meeting and share it practically at any time with the use of their smartphone. Review Source Jackson M. Patient care consultant Hospital & Health Care Used the software for: 2+ years ### "Zoom in " April 28, 2023 4.0 So far am happy with the software as it enables interaction between me and management even when am at home overall rate out of 10 I would say 9 just that there is nothing 100% Pros Zoom has high quality video and audio call which enables conversions or video conferences without interruptions.The function to add or remove people during calls is also a plus on the app. The software also meet all the 3 Es Effective, Efficient and Economical. The price is very cheap and you do not get pop ups during calls Cons None so far as most of the disadvantages are minor and does not really affect my day to day use of the software Review Source EO Esther O. Head Operations and Sales Financial Services Used the software for: 2+ years ### "Cloud PBX Solution of this Era" April 26, 2024 5.0 Pros Zoom Phone gives me the ability to conduct video conferencing through my iPhone device. Cons It suits all my needs and there is no hectic aspect that it portrays. Review Source VR Verified Reviewer IT Manager Education Management Used the software for: 1-2 years ### "Break the Microsoft & Google Stronghold" May 6, 2021 5.0 Our users like their phones again, and they are actually using them. We also have accurate call logs for the first time in many years. Pros Zoom Phone just works. It's more clear than 4G cell service. The interface is intuitive and easy to use. The feature set is second to none. Cons Zoom needs to be doing more to promote their phone product, more than anything technical. The management is a bit disjointed from their Zoom Video product. It would be a huge improvement if they could somehow merge the management of the two on the back end. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/) Reason for choosing Zoom Phone In a demo environment our users made it clear they preferred Zoom Phone over other options. Switched from [Cisco Unified Communications Manager](https://www.capterra.com/p/157096/Unified-Communications-Manager/) Cisco just didn't work and did not play nice in our environment. Review Source VR Verified Reviewer Managing Agent Insurance Used the software for: 6-12 months ### "Overly complicated interface compared to competitors" April 15, 2024 3.0 We never got our services setup properly and reverted to RingCentral Pros Easy integration with Zoom meeting platform, which probably has the highest level of familiarity with the general public. Cons The interface used to setup and provision the services. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Easier meeting platform for external users to navigate Review Source VR Verified Reviewer Design Engineer Automotive Used the software for: 6-12 months ### "Best Video Conferencing app." January 30, 2021 5.0 My experience with Zoom Phone is Very good. I can attend the important meeting while I am not in the office or on vacation. Pros Zoom mobile is the best application when it comes to virtual meetings, as a Design Engineer I have to constantly communicate with my other team member, seniors, and also with the customer to understand a concept or to explain it to them by sharing real-time screen. With the help of the zoom mobile application I can attend any meeting online from anywhere I just need My mobile Phone and Internet Connectivity. Zoom is very reliable it does not take many resources in a mobile phone and it can Run in the background and it also runs smoothly even in slow-speed connectivity when other peers' comparison software’s stuck or lag. Another great feature of zoom is security. For every new meeting topic, you can create a different meeting ID and it can also be protected with a unique password. Also, the host has more control over the ongoing meeting. Cons While sharing a screen you or your mate can annotate on-screen this feature I use a lot and I like the most. Also, we can view other peers' computer screens on a mobile phone makes it more exciting. Review Source JN Judy N. INFORMATION OFFICER Information Services Used the software for: 2+ years ### " zoom phone features" May 11, 2023 5.0 The best program for official use Pros Zoom Phone is an open source software hence not much costs incurred. it offers secure calls across all supported devices and easy to use. Cons it operates on the internet thus cannot be used offline. Review Source VR Verified Reviewer Operations Manager Telecommunications Used the software for: 6-12 months ### "UCaaS solution that can outdo larger players in the market" February 1, 2023 5.0 I really like Zoom Phone + Zoom Meeting so far. Part of our org still uses a different provider due to contract ties but i am evaluating moving whole org to Zoom in the next fiscal year. Pros I've used almost all leading UCaaS vendors, and what i like about zoom is its ability to monitor a line without needing for an active live call. Cons It's fairly new to the market and i have not experienced any issues. I will go back to review if i experience any. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Review Source jR jomar R. Sales Representative Retail Used the software for: 2+ years ### "Zoom for School" April 4, 2024 5.0 Pros I am a working student and it was very convenient for me to use this Zoom. Cons Sometimes I got disconnected when I have poor connection. Review Source KM Karthick M. Team Lead Staffing and Recruiting Used the software for: 2+ years ### "Zoom Review / Feedback" May 4, 2023 5.0 Conducting presentations and recording important sessions so that it can be used anytime moving forward for training purpose Pros User friendly, easy to collaborate with team members, easy to set up meetings Cons some times you wont be able to see which number you called, Need to logout and relogin again to see recent dialed number Review Source JL Jen L. Customer Engagement and Success Manager E-Learning Used the software for: 1-2 years ### "Reliable and Consisent" May 19, 2022 5.0 Pros I love that I would receive calls directly to my mobile phone; in the case of a voicemail, I would receive an email with both a transcription AND a clear recording. Cons I wish that I could receive some sort of notification for SMS messages to my Zoom phone, but it did not seem to be an option anywhere. 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