# Zoom Phone Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zoom Phone the right Business Phone Systems solution for you? Explore 244 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/208535/Zoom-Phone/reviews --- Zoom Phone 4.5 (244) [View alternatives](https://www.capterra.com/p/208535/Zoom-Phone/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 24th, 2026 # Reviews of Zoom Phone Ease of use 4.5 Customer Service 4.2 ## Pros and Cons in Reviews Victoria H HR DirectorInsurance, 51 - 200 employeesUsed the software for: More than 2 years. “Overall it is fine there are no issues with the sound and recognition on a zoom meeting, you can still see both the video and phone users.“ February 24, 2026 Kristl K Sr Customer Service RepInsurance, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Occasionally, experience dropped calls and poor audio quality.“ February 8, 2026 CB Cynthia B Client Care RepresentativeProfessional Training & Coaching, 51 - 200 employeesUsed the software for: 1-2 years. “Integration with desktop UI is really good, it provides a small widget that hides in the screen for easy access and it pops when an incoming call is due. Plus you can easily get to the dialer or history of calls with it without opening the full window“ December 27, 2024 BM Brendon M Director of OperationsInvestment Management, 51 - 200 employeesUsed the software for: 1-2 years. “the inability to change settings using the app, you have to go to the online web version to make changes.“ November 25, 2025 Gouthami K Marketing ExecutiveEducation Management, 11 - 50 employeesUsed the software for: 6-12 months. “What I like most about Zoom Phone is its call quality and reliability because it allows me to have calls with excellent audio quality and minimal disruptions.“ February 2, 2025 JH James H Managing DirectorHospital & Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “Wasted almost week in total hours with countless zoom staff to discuss this BUG with noone able to explain the design rationale, nor propose anything but training my staff to Opt in and Out of queues manually.“ March 30, 2025 Kristl K Sr Customer Service RepInsurance, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Intuitive interface that blends seamlessly with existing Zoom video conferencing.“ February 8, 2026 CB Cynthia B Client Care RepresentativeProfessional Training & Coaching, 51 - 200 employeesUsed the software for: 1-2 years. “There’s no way of checking the full call details when it’s ringing or copying the number before answering the call to be prepared for clients.“ December 27, 2024 ## Showing most helpful reviews Showing 1-25 of 244 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kristl K. Sr Customer Service Rep Insurance Used the software for: 2+ years ### "Zoom Phone - Reliable user friendly cloud based phone system" February 8, 2026 4.0 Overall, I had a very positive experience with Zoom Phone. Zoom Phone is a reliable, user-friendly cloud-based phone system. Pros Intuitive interface that blends seamlessly with existing Zoom video conferencing. Reliable and easy setup. Great call quality. Cons Zoom Phone is missing faxing capabilities. Occasionally, experience dropped calls and poor audio quality. Slow to non-existent follow-ups from support. Review Source SR Sam R. IT Manager Warehousing Used the software for: 2+ years ### "Zoom phone review" April 11, 2025 5.0 Excellent experience. Zoom phone has been a great addition to our company to increase communications with both outside and inside contacts. Pros Zoom phone is user-friendly, stable, clear service, and a robust platform for all communication within our company. Cons Not much really. I only wish more companies used Zoom phone more. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Zoom Phone Zoom phone was a better fit and value for our company. It was also more stable and more user-friendly. Review Source SC Sebastian C. Information Technology Intern Higher Education Used the software for: 6-12 months ### "Perfect Call Platform For Large Amount of Calls" April 20, 2026 5.0 Overall very good and useful for doing calls with a large array of clients. Not many issues at all and a good value for money. Pros Good application for doing calls with other clients. Meetings, call recording, and call quality were all good. I did not use the background options but they worked well. Not many bugs or issues. Good level of call security. Cons There was a tiny learning curve when compared to Zoom Video Calls however it was nothing the documentation couldn't help with. Review Source JH James H. Managing Director Hospital & Health Care Used the software for: Less than 6 months ### "Select Zoom if you want customer complaints" March 30, 2025 1.0 Poor. Wasted almost week in total hours with countless zoom staff to discuss this BUG with noone able to explain the design rationale, nor propose anything but training my staff to Opt in and Out of queues manually. Pros Queues unusable so everything else mute. Like having a car without wheels. Cons Queue member availabilty does not correlate to user's presence. IE user is OFFLINE yet call sits in Queue because they are Available for queue. It is utter nonsense Switched from [Zultys MX System](https://www.capterra.com/p/162194/MXIE/) Phone system uptime business continuity and complexity of managing. Prospect of Unified Comms was attractive with Zoom and the incorrect perception Zoom phone was now a mature offering. Review Source Victoria H. HR Director Insurance Used the software for: 2+ years ### "Good system for modern technology" February 24, 2026 4.0 Overall it is fine there are no issues with the sound and recognition on a zoom meeting, you can still see both the video and phone users. Pros Zoom phone works fine not many issues with it. Overall I like it to connect to work meetings and zoom sessions. Cons Somehow when you use the zoom phone with Tmobile phones, you have to connect a different way or you get charged per minute. Review Source BM Brendon M. Director of Operations Investment Management Used the software for: 1-2 years ### "Great tool for an all in one software!" November 25, 2025 5.0 Pros The ability to use the SMS Feature for the company is great. Easily send messages to contacts when asking sensitive information. Cons the inability to change settings using the app, you have to go to the online web version to make changes. Switched from [RingCentral Video](https://www.capterra.com/p/124580/RingCentral-Meetings/) The ability to get the SMS feature, and it is encrypted. Review Source PA PRITHVI A. Singing classes Music Used the software for: 1-2 years ### "ZOOM - The base to sucess" July 3, 2025 4.0 My overall experience on zoom is awesome I have used it many times in taking online tuition classes , many online exams in my school time and easy to take classes or Group meetings from long distance. Pros Zoom Phone is a most useful and smooth working app for everyone who just knows a little bit about using apps and software . This app is best for online work for home and students e Learning which helped a lot for many schools and companies in the covid time and now also . Just need an internet connection and easy to use . Cons Needs a fluent internet connection , online call may become laggy if the connection is not fluent or laggy .but Zoom is improving day by day. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Easy To use and More simple using and Good features . Review Source DH Dale H. Online Consultant Higher Education Used the software for: 1-2 years ### "Great VoIP option!" July 11, 2025 4.0 So far, it has been a quality product. It was fairly easy to set up and is a breeze to use. Once the client was downloaded to my machine, I put it in the startup so it is ready as soon as my computer boots up. It's very easy to use. Considering the competition, this is far easier to use than any others I've used and far less expensive. Pros VoIP. It works across apps, while sitting at my desk, or on the road on my cell phone. It takes voice and video and integrates well into the Zoom family. Cons I really have few complaints. Perhaps a wish: I wish that it could automatically screen out robo and fake calls. It might be able to, but I don't know how. Switched from [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) Cost of Ooma was climbing. Also, Ooma wasn't as universally known. It was also not as easy to use on the administrative side. Review Source SEH Serge Edmond H. Mobilizer Hospitality Used the software for: 2+ years ### "THE BEST OF ZOOM PHONE." February 1, 2025 4.0 I have been using this ZOOM PHONE since 2021. Pros like how Zoom Phone makes it easy to stay connected with anyone, anywhere. Cons sometimes the call quality drops when my internet is a bit slow. Switched from [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) I use it as an alternative platform for meeting. Review Source AT Andrena T. Administration Financial Services Used the software for: 1-2 years ### "Easy to you for meetings" March 29, 2026 5.0 Overall it’s been a very good experience using it and to explain how to use to someone not used to it Pros It’s very easy to use and allow for a simple way to connect with someone without having to provide your personal number Cons Sometimes it takes a little bit to load especially if you don’t have it preset up prior to starting. It’s always best to plan accordingly Review Source EL Evelyn L. Operations Manager Marketing and Advertising Used the software for: 2+ years ### "Zoom Phone is easy to use, but their support needs to improve in certain areas." January 13, 2025 4.0 It has been good, but they don't help set up the SMS campaign. Pros It is easy to deploy and use. Friendly app. Cons Their support service needs to be better. Switched from [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) RingCentral price was high, and there were some charges they couldn't explain, and their support team was terrible. Review Source FA Fabrizio A. Business development Online Media Used the software for: 2+ years ### "The best tool for webinar and large conference meeting" March 23, 2025 4.0 I think it is a great tool for sure better than Teams Pros Opportunity to schedule webinar with more than 300 people connected Cons The menú is not always user friendly and you need to use tutorial for understand function Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Team was not working for conference with a lot o people connected and connection was frequently unstable Review Source KF Kennedy F. Speech Language Pathologist Health, Wellness and Fitness Used the software for: 1-2 years ### "I love Zoom Phone!" May 12, 2025 4.0 Great experience with minimal difficulties while using the software. Pros It was easy to access and navigate with somebody who was less familiar with the software. Cons Connection wasn’t always the best depending on location and service or WiFi that was available. Switched from [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) Comparability and ease to not have to have a Gmail account. Review Source RS Randall S. Systems Administator Computer & Network Security Used the software for: Less than 6 months ### "Worst Support in the Industry!!" October 15, 2021 1.0 Their sales people will sell you the product and then abandon you to a process they don't explain well. If you ask for a white paper or steps you will be doing so you can make sure you will not slow up the process that request will be ignored. Then they will send you to an engineer who will run your through the configuration of the software so fast you will feel like you are at an Auction!! Once you have the phones provisioned and ported, I hope you don't want anything other than the default configuration, because getting help is a daySSSS long process, and when you get it it will be wrong. Pros It is hard to learn to use the online configuration tools, and the people who train you move too fast for you to remember anything Cons Zoom relies too much on automated call routing systems with too short of times allowed for responses. If you do not have several numbers at your fingertips, you will get disconnected before you can respond to the prompts. I needed support 30 hours ago, and I am STILL fighting to get anyone to support us. Switched from [Intermedia Unite](https://www.capterra.com/p/181373/Unite/) Because Intermedias Support was bad, but not nearly as bad as ZOOM. I wish we could go back!! Review Source HW Hannah W. Project Manager Non-Profit Organization Management Used the software for: 2+ years ### "Zoom phone works well for a small nonprofit already utilizing Zoom" March 5, 2025 4.0 Pros An affordable way for employees to maintain their own work phone numbers without separate work phones. Cons Extra cost, depending on your Zoom plan. Review Source JC Jess C. Accounts Receivable Manager Chemicals Used the software for: 1-2 years ### "Zoom Phone Review" December 5, 2024 5.0 Pros It is convenient for not having to use your personal phone for business. Cons There is nothing specific I dislike about this product. Review Source AB Amar B. Customer Support Consumer Services Used the software for: 6-12 months ### "Zoom review " October 26, 2024 5.0 Pros Since last year, I've been using Zoom for both work meetings and online classes, and I really enjoy how it doesn't take up a lot of phone storage and allows you to utilise it from anywhere. It's simple to use, and you may learn how to use it without any specific instruction or classes. Cons Some times there is a network issue. So that is a con Review Source HH Heather H. Order Management III Automotive Used the software for: 1-2 years ### "Hello? How Are You Today? How May I Help?" September 13, 2023 5.0 If I had to provide an overall score, I would say 9/10. This is a wonderful program to have, especially when your busy, you have the automated response system. Not having to use the desk phone makes it easie to access and conveniently friendly as well. Pros The thing that I like most about the ZOOM phone, is the fact that I get multiple notifications. You get notifications on your desktop, laptop, and cell phone. It is sometimes important to get more than one notification because you might not be readily available from your desk but are able to respond to your phone if you are out in the field and cannot get to your desk. The automated feature can give the person on the other end a sense of relief that someone will call them back after leaving a message. Cons Sometimes the automated spell check on the voicemail is not always accurate and can make words out to be spell something else. When a call comes through, it interrupts your typing, when trying to type up an email. You have to stop what you're doing and give ZOOM your full attention.I can't think of anything else that would be a negative impact as of right now. Review Source Noxolo R. Tutor Accounting Used the software for: 2+ years ### "Zoom Calls Simplifies Conference and Educational Calls." March 24, 2024 5.0 Pros Zoom facilitates the seamless presentation of myself on the platform, particularly during interviews. Accessing the platform via the mobile app is expeditious, requiring less than a minute. Additionally, I appreciate receiving daily notifications regarding meeting schedules, alleviating the need for manual note-taking or reminders on my phone. Cons I dislike the fact that most meetings under a free version only last for 40 minutes. I wish they could make them last for an hour at most. I am also not very fond of the fact that one needs to have a constant internet connection. Review Source Maria F. Innovation in telephone communication in the cloud. Information Technology and Services Used the software for: 2+ years ### "Innovation in telephone communication in the cloud." March 2, 2021 4.0 This zoom section is nothing more than an excellent integration to the original platform that provides many mobility in voi I have realized that it has good stability in voice calls with a sound similar to HD, I consider it a good alternative since I can make calls to different countries where the use of this platform is also located, it can be said that Zoom PHONE is a telephone network but only using the internet, whether it is broadband, fiber, satellite or cabled. I have used it a few times and my experience has been satisfactory for its good performance in almost everything that anot Pros Knowing that Zoom PHONE is a very good telephony alternative for both individuals and companies, it has very good aspects that make it stand out compared to conventional telephony providers, they would be the following: 1- It is a service that is in the cloud, that is, it can be accessed from anywhere that has internet. 2- It is an application that is unified to make calls and video calls and allows you to make changes from one to the other without having to redial or hang up. 3- It has great international coverage, that is, it allows optimizing global and international contact. 4- I love that it has integrations that are very useful when it comes to business meetings such as: Salesforce. Cons Just as Zoom PHONE has many positive anet access, basicallyces its use and that is internet access, basically without internet access Zoom PHONE would be dead and would not take place, I think that when comparing with other providers telephony, plus zoom can not be used in basic phones, but not to mention all that Zoom phone is very well developed. Review Source Hafizah S. Assistant Manager Business Development Telecommunications Used the software for: 2+ years ### "Zoom meeting, but from phone" August 17, 2021 5.0 It is a very helpful application that i have use it a lot while on-the-go and when i don't have my computer with me. It was a great experience for me. Pros Zoom Phone is very helpful for anyone that are constantly on-the-go but need to join the meeting session with client or colleague. It operate from my smartphone, which mean i don't need my laptop to launch the application. The audio quality always clear and i had never had problem with the audio. Cons I can't change the audio calls from using my phone carrier to be using the VOIP. It need to be setup before the call are made, and can not change it in the middle of the session. I had to cancel the session and join in it again using the VOIP option. I hope it can be change in the future. Review Source KV Kumutha V. Team lead Staffing and Recruiting Used the software for: 2+ years ### "Best software for professional " November 10, 2022 5.0 Almost 2 years i am using this software.completely amazing Pros All the options are really good and easy to use also. That's why I continually using this software.. Cons I don't have anything to say here. All the options are good to go. I would like to recommend this to everyone Review Source RM Robert M. Laborer Construction Used the software for: 1-2 years ### "Zoom Phone is the only way to connect!!" September 14, 2023 5.0 My overall experience with Zoom Phone has been great!! I can always rely on this application for all video conferencing needs!! Pros Zoom Phones ease of use and security features are the best!! I always have confidence that my video calls/meetings are safe and secure. This makes it my go-to application!! Cons There’s nothing bad to say about this application. It’s a simple and secure way to chat/meet with your friends, coworkers or doctors!! Review Source VR Verified Reviewer Data Analyst Graphic Design Used the software for: 6-12 months ### "Great app! The very best for virtual meetings and communication." May 11, 2021 5.0 Zoom has made meetings and business discussions convenient in my organisations extremely convenient for all workers. It's spectacular video and audio quality has made physical meetings in my organisation redundant. It has allowed me and my team's members to works remotely with great ease. Pros Zoom is very easy to set up and does not require any technical knowledge to set up in an organisation. The sign-up process is very simple and straightforward. One of the most helpful features which is missing from other video conferencing apps is the option to record zoom meetings and store them in the cloud. The link to the recording can be shared with colleagues and co-workers who missed the meeting and they will be able to access and watch the meeting and know what what discussed. Also, Zoom has superior video and sound quality compared to other apps. Cons Currently, the only way to communicate with another participant is to send a message in the chatroom which can be read by all participants. There should be a way to privately communicate directly with other participants during a meeting without posting in the chatroom for all participants to see. Review Source Eric C. Founder - CEO Internet Used the software for: Less than 6 months ### "ZOOM Phone has great call quality but lags behind RingCentral and others" November 15, 2022 5.0 Overall, we're happy with Zoom Phone but, Zoom REALLY, REALLY needs to add answering calls on iOS lock screen like RingCentral, 8X8 and others. Pros What I like about ZOOM software is its simplicity. We didn't need all the features of competitors like RingCentral. Cons ZOOM phone doesn't support answering calls on the iOS lock screen. BIG missing feature for ZOOM Phone! Also, cumbersome to move calls from a mobile device to Mac and back. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)[Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing Zoom Phone Pricing and the inclusion of Zoom meetings Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.