# RMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RMS the right Reservations solution for you? Explore 412 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/208354/RMS-Cloud/reviews --- RMS 4.4 (412) [View alternatives](https://www.capterra.com/p/208354/RMS-Cloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of RMS Ease of use 4.2 Customer Service 4.5 ## Pros and Cons in Reviews AO Ahmed O CeoHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “set up takes few days and will be all,set up to the desired result - training team is professional - support is professional and responding 24 hours -system is fast -integration of the system and Quickbooks is free EctWhile I sign the contract and paid for the training fee 1700“ August 1, 2023 Lokith K Managing DirectorReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “This software is definitely not for holiday homes and even hotels, as it's full of errors and they only have 5-6 people in there company who are not available most of the times, it's not worth wasting money on there training and software they make you pay 3 months advance as they know there product is faulty and they don't want you to runaway before that, good at planning strategy of how to scam people!“ January 21, 2024 CP Coral P Owner/ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “The automated help topics with visual guides are eptensive and answer most queries but when they dont the service requests or staff at the other end of the phone are so helpful and knowledgeable that I havent had an issue I couldn't resolve (and I had many questions believe me!).“ October 25, 2023 AO Ahmed O CeoHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “However once training started, after 2 session the team stopped as many options was not set properly.“ August 1, 2023 JK Joanne K Director Hospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Submitted service request and received a lovely phone call from \[sensitive content hidden\] who solved my Access Profile Issue so I could continue with my scheduled project with no delays.“ October 15, 2023 LL Leah L L Hotel Manager Hospitality, 11 - 50 employeesUsed the software for: 1-2 years. “The only thing I dislike about this software is that they cannot sync reservations made from our Best Western Website.“ October 7, 2022 AP Angela P Reception ManagerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “The support when onboarding, the resources available, the new options for our business are streamlining and enhancing both staff and guest experience, and helping us to build better long term relationships with our regular guests.“ December 19, 2022 CP Coral P Owner/ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Setting new rates confuses me.“ October 25, 2023 ## Showing most helpful reviews Showing 1-25 of 412 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Hollis H. CFO Hospitality Used the software for: 2+ years ### "Great Reservation Software!!!!" July 25, 2022 5.0 RMS has allowed us to put great controls in place to realize our full potential in the marketplace! Pros It has a great interface, is easy to use, has real-time online bookings and is overall just a great system! Most other RV reservation software out there is clunky. Cons The programmers need to stop playing with the reports and report scheduling. Reason for choosing RMS Price point, customization, features, the ability to connect to QuickBooks Review Source JS Jenny S. manager Hospitality Used the software for: 2+ years ### "Happy customer" April 7, 2021 4.0 Pros just its simplicity and visually everything is in the one screen. Cons We are using RMS enterprise and our main issue is we are unable to roll over repeat charges differently at each park one of our parks have residents and their repeat charges need to roll every week our other parks only have annuals and would like to roll over 70 days before due date but we are unable to to this (this was one thing we liked about Newbook) Switched from [Newbook](https://www.capterra.com/p/144942/NewBook/) New book a night mare even though they did have a couple of great features Review Source Response from RMS April 12, 2021 Hi Jenny, thank you for sharing your RMS experience, we appreciate the feedback. We're so pleased that you are ejoying the simplicity of the system and find it visually appealing - one huge focus for us was enhancing the software so that all relevant information could be captured in one place to save clicking between screens, so we're happy to hear your feedback on that one! Thank you for raising that issue, I have passed it on to our product development team to make them aware. Please reach out to our friendly support team if you have any questions - they are available 24/7 and always happy to help. -Hayley BK Bruce K. Manager Accounting Used the software for: 1-2 years ### "RMS Training or the lack of!" August 25, 2020 3.0 New to the business 18 months ago and not soo young! we are looking forward to a break however, our biggest worry is leaving the park with someone because of RMS? - I think that we need a package named RMS Lite "Caravan/Holiday Park friendly) and someone to install and train the trainee face to face. Pros Once you understand it - it can be useful however, it is impossible to recommend that has you afraid of it!! Cons Hard to understand/use and achieve the most out of the programme - lack of one to one training and follow up by the company to support - train and help the users - over the web based training lacks understanding of the trainee - face to face you can see and check for understanding of the trainee. I am sure that more attention is required in this area so that the users can achieve a greater understanding and not be afraid to use the product features ---- please check with other users as I am sure that you will enhance the reputation of your brand and gain far more than loyal users. Reason for choosing RMS We were not given a choice and have not experienced New Book however, we have had reports that it is much easier to use than RMS Review Source Response from RMS September 16, 2020 Hi Bruce! Thank you for leaving a review, I followed this up with support who let me know they reached out to you and assisted you with your queries. They might have mentioned this, but we'll soon be launching RMS University, a self-paced learning platform that will include a range of modules, from beginner through to advanced. We also have our help centre knowledge base that features articles, visual guides, webinars and videos to help you out with different topics. You can access it here: https://helpcentre.rmscloud.com/ Thanks! DC Deanna C. Owner Hospitality Used the software for: 2+ years ### "RMS - best bang for your buck!" September 5, 2020 5.0 Pros Very easy to use - staff can be trained on all functionality they need on a daily basis in the matter of a few days, not weeks like other software. Also, the system takes a bit of time to setup, but it is completely customizable to your needs. We operate boutique hotels and are able to save and easily access all guest and account info to provide the highest level of service. Lon in tech support is the best! Cons It does take a bit of time to setup. Switched from [innRoad](https://www.capterra.com/p/135307/innRoad/) They moved to an online platform which lost all customizability and a lot of functionality. To access guest-specific notes took many clicks and could not be readily seen, seriously affecting the guest experience. Review Source Response from RMS September 16, 2020 Hi Deanna, thank you for your great review! We strive to provide user-friendly software to make managing your property easier. I will be sure to be pass your comments onto tech support. It's great to hear that you've had a positive experience so far and we look forward to working with you! JV James V. Owner Hospitality Used the software for: 1-2 years ### "Be Patient!" August 6, 2019 4.0 The journey starts with a completely different mindset when using the software compared to other products. Once you have spent the time becoming accustomed to the product, it flows better than what we previously have used. RMS Apartment is our PMS software and our channel manager all in one. Further development will see RMS become the leader in PMS software in my opinion. Pros Functionality, cloud based. The layout is user friendly. Cons The lack of data conversion from my previous software. The outsourcing of the training to a third party "trainer". The channel manager needs developing and simplifying. Alternatives considered [Newbook](https://www.capterra.com/p/144942/NewBook/) Switched from [HiRUM Software Solutions](https://www.capterra.com/p/102629/HiRUM-PMS/) We decided to make the switch after inheriting HiRum when we purchased the business. Many people like ourselves stick with the software they inherit and through becoming content with what they have, never make the change to other property management software. We are glad that we made the switch! Review Source MA Mark A. Owner/GM Hospitality Used the software for: 2+ years ### "Use the software the way you want to." August 27, 2019 5.0 Pros Customization of this software is the best I've seen in this industry. If we decide we want to track something new. We can simply add the field. Modify rates on a daily basis, automatically. The customization saves time and gives peace of mind. Cons Like all online / network software, they can be slow as data is being pulled across the country / world. Alternatives considered [Premier Campground Management](https://www.capterra.com/p/167839/Premier-Campground-Management/) Switched from [Premier Campground Management](https://www.capterra.com/p/167839/Premier-Campground-Management/) The old application was very basic, with little to no automation. Review Source Response from RMS September 4, 2019 Thanks Mark for your positive feedback! We're thrilled RMS' customization is helping your property reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your property easier. LB Lainey B. owner Hospitality Used the software for: 6-12 months ### "Huge improvement" August 9, 2019 4.0 Easy to train employees on the system. Great audit trail. Pros We implemented RMS during our off season and have been using it for about 8 months. It's a huge improvement over our previous software. I love the online booking and it's saved us a lot of time and headache. When you get the rates set up correctly, the system is great at calculating everything (on simple reservations), so you don't have to plug in the rates. The user interface is easy to view. Cons Split reservations are a challenge, rates don't calculate correctly. Group reservations are clunky. Custom reporting isn't very intuitive. Reason for choosing RMS More friendly user interface. Switched from [Campground Master](https://www.capterra.com/p/33941/Campground-Master/) We wanted a better system with integrated online booking and integrated CC processing. Review Source Response from RMS August 26, 2019 Hi Lainey, Thanks for taking the time to share your experience! It's great to know how RMS has helped you to have a better control over your property. We appreciate your feedback about rates and groups and are always making improvements to make processes as easy as possible for our users. We are happy to help guide you though the most simple methods to use the Report Writer that allows you to custom build reports. Happy to continue to grow with Dolores River Campground CS Chip S. Owner Hospitality Used the software for: 2+ years ### "RMS when you need to know how you are doing" August 26, 2019 5.0 Great Pros easy to make reservations for 1 person or large groups Cons Hard to set rates once a year keep changing how hey do it Switched from [Campground Master](https://www.capterra.com/p/33941/Campground-Master/) Like comparing a ford model T to a Audi. The previous one was good to get started but when you need more reports and accountability you need RMS Review Source Response from RMS September 9, 2019 Hello Chip, Thanks for taking some time out to write such good review!. You are correct RMS is quite configurable to satisfy the needs of all size properties, from the smallest park to the largest hotel enterprise. I am please to announce that our next free Webinar will be covering rates. A registration invite will appear on the RMS pop-up once time gets closer to the event in October. PP Purvi P. GM Hospitality Used the software for: 6-12 months ### "Nice Software for the hotel" August 21, 2020 5.0 Pros Userfriendly, customer support, more features compatible with RMS Cons Revenue management, which they have it only with Duetto which is extremely pricey. Alternatives considered [innRoad](https://www.capterra.com/p/135307/innRoad/) Reason for choosing RMS RMS had extra features than Innroad. Switched from [SkyTouch Hotel OS](https://www.capterra.com/p/132368/SkyTouch-Hotel-OS/) We wanted more user friendly product with more features. The RMS was able to deliver it Review Source Response from RMS August 28, 2020 Hi Purvi! Thank you so much for taking the time to leave us a great review. We're delighted to hear that RMS is helping with the running of your hotel and you're finding everything easy to use. We have a range of revenue management tools within the application such as dynamic pricing and restriction management via our native channel manager. In addition, we also have integrations with specialist revenue management platforms such as Duetto, along with iDeaS, Pace Up and Room Price Genie. Hope this helps! pV preeti V. Owner / Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Great Software and Customer Service" January 17, 2020 5.0 Overall dealing with RMS in system wise has been great and Customer service are easy to talk to, friendly, explain things with ease they don't rush you. The team know there system and how to explain :-) Pros The ease of using the software and amount of work that can be done with one product. Cons So far nothing, I'm learning things everyday and so far like it all Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing RMS the amount you can do on the one software and the Customer service Review Source sK sarah K. CCO Recreational Facilities and Services Used the software for: 2+ years ### "We have been sold on other systems, made the change and always end up back!" March 14, 2023 4.0 We have actually moved to 2 other well known systems and moved back because we have found none of them stand up to RMS. Pros I love all of the features, in addition to just reservations, we use it all. Maintenance management, texting, interactive documents, online booking, meter reading and more. Cons Online booking is still a bit clunky. The interactive map is difficult to find from a mobile device. I wish customers could choose to pay online with the vault. Reason for choosing RMS The product does so much more. Group reservations are easy. Crazy enough none of these systems have a read receipt feature for emails, this has been something we have used more than you can imagine. Online check in is easy, we are paperless thanks to interactive docs, all of our contracts are done through the reservations system. Review Source LG Louri G. Horse Park Manager Entertainment Used the software for: 2+ years ### "2/2/22 Service Request - \[SENSITIVE CONTENT\]" February 4, 2022 4.0 Pros ease of use, customer service staff are amazing Cons selection of sites for multiple online bookings are no longer available. If you have a group reservation, the requirements on each folio do not automatically transfer to the group folio - they have to each be transferred manually. Review Source DG Debbie G. General Manager Hospitality Used the software for: 2+ years ### "All-rounder PMS Software with fantastic online channel integration and automation" March 15, 2019 5.0 Overall RMS has increased our efficiency, after some initial adjustments during the integration phase. The comprehensive reporting capabilities provide valuable insights quickly and easily, and the online 2-way integration cuts down manual booking input and admin considerably, along with the payment gateway integration for processing payments. Will definitely recommend to other Serviced Apartment providers looking for a modern, cloud-based PMS with efficient channel integrations and customisation options for various setups. Pros The best part about the software is having everything in the one place to create, confirm, and process bookings including sending correspondence accessible anywhere from any device. The ability to connect an online payment gateway has greatly increased productivity and efficiency to allow staff to process payments quickly and easily without leaving their desk. The online channel connection is seamless and has reduced a lot of manual staff input for OTA reservations. Cons While the integration team have been great, there are still a few things we require to be able to satisfy our full accounting reporting requirements quickly and efficiently for our business set up. Granted, it does differ to some other properties, however we do require a few enhancements for this to be efficient for us. The online booking engine, while cost effective and easy to use is quite limited and does not do much to compete with OTA's to enhance the property's direct bookings - this is potential room for enhancement. Review Source GI Gerard I. Manager Hospitality Used the software for: 2+ years ### "Review of RMS Ultra Lite" February 24, 2020 4.0 I have found that RMS is incredibly capable but not so user friendly from my home with the desk top PC. With my laptop it has most often been when we are overseas and then the system has given me major headaches. The solutions are often there but much of the information inside FAQ's, for example, isn't aimed at users who are not using the full version. Pros The relatively low cost is its best benefit. Cons I have never considered the RMS system to be as "user friendly" as the systems that I had previously used. Perhaps it's simply the Ultra Lite version, whch RMS no longer want to support, but the cost structure of the next step up (RMS Lite) is far too great for me. Reason for choosing RMS RMS Ultra Lite was the least expensive option that did what I actually wanted. Review Source TM Tina M. Park Manager Hospitality Used the software for: 2+ years ### "Accommodation Software" November 22, 2021 4.0 For the most part totally satisfied. Pros Most functions work seamlessly and are the same where ever I have used the program. I have been using this program since 2004 in various places and it is relatively easy to keep up with the changes/upgrades as they are implemented Cons Sometimes slow reaction times and dropouts, but nothing is perfect. It would be good if there weren't changes all the time, if its working don't change it doesn't fit all businesses Review Source Response from RMS January 25, 2022 Hi Tina, thank you so much for your review. We update our software often in order to bring you cutting edge technology. We have tried to make this as easy as possible by developing an interactive help centre with step-by-step visual guides (simply start typing your query or the feature you want to learn more about and the help centre with start pulling related articles: https://helpcentre.rmscloud.com/). We also have our YouTube video library that has over 150 tutorials and plenty more in the pipeline: https://www.youtube.com/channel/UCF60pnsOHpe0JPDLPrcRBJg Our support team are available 24/7 and are always happy to help, so please reach out if you have any questions and they will be able to help/direct you to the correct help centre article or video tutorial. JK Joanne K. Director Hospitality Used the software for: 2+ years ### "Exceptional Service on a Sunday Morning" October 15, 2023 5.0 Tourism Creatures manage approx 20 properties on rms and the customer service has always been outstanding. Pros Sunday morning user profile issues. Submitted service request and received a lovely phone call from \[sensitive content hidden\] who solved my Access Profile Issue so I could continue with my scheduled project with no delays. Cons Bulk deposit and cancellation rule entry Review Source KL Kris L. office manager Recreational Facilities and Services Used the software for: 2+ years ### "RMS 9+ Reservations" March 15, 2019 4.0 My overall experience has been very positive. The online booking system is a time saver and I don't have to deal with a third party booking agent. Pros The reservation system is similar to the program I was using previously, creating reservations were pretty straight forward. The person who helped me to install the program and have it customized to my business was very patient and helpful. Tech support has been really good about getting back to me in a reasonable time especially if it an emergency. Cons I have had this program for 5 years and programming the rates was time consuming at first. Since the RMS has changed that process and is much easier. The one downside is when RMS does an update it happens during the day and there is a minute or two when the program is not functional. It would be nice to have these done in the early morning hours where is doesn't affect making reservations. Review Source Response from RMS June 20, 2019 Hi Kris, thanks for your positive feedback! We're thrilled RMS is helping your park reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your park easier. AO Ahmed O. Ceo Hospitality Used the software for: Less than 6 months ### "The worst system and experience. Never ever RMS " August 1, 2023 1.0 I have been introduce with RMS connection on December 2022 name of sales \[sensitive content hidden\]. After introducing of the demo was promised -system have a great use on the computer and mobile version is responding perfectly(which was the most important to me) - set up takes few days and will be all,set up to the desired result - training team is professional - support is professional and responding 24 hours -system is fast -integration of the system and Quickbooks is free EctWhile I sign the contract and paid for the training fee 1700 dirham I quick start completing all papers I was asked for. However once training started, after 2 session the team stopped as many options was not set properly. I have kept waiting for months and no one getting back to me. I have re call and recall and finally I had response that the training will restart on June 2 , 2023 (6 month after the sign of the contract) Thought ok and had fixed a meeting with new training team this time name \[sensitive content hidden\]. From the first day of training the things has stopped working again. Many errors coming, many things are not set, cleaning fees, financial parts. Anyway keep going till \[sensitive content hidden\] fixed some and again very pation 3 to 4 days to be done. Fail to connect any of OTA. They will never respond again Pros Nothing. Was totally a disappointing from the start, the system the team, the help is zero. Unprofessional Cons Nothing to like, the promises are fake, they will take the money from you and sent you to very unprofessional people. Fail to connect and over booking a lot. Picked wrong prices. Review Source TP Theresa P. Village Manager Hospitality Used the software for: 2+ years ### "Rv park " March 10, 2021 4.0 Pretty good Pros For the most part it’s good. Have had some issues in the past that took a while to work out. Now things are better. Cons It’s a little difficult to use fir people that are nit the best on the computer and to get training you must pay more. And it’s expensive. Reason for choosing RMS Just wanted to try it. Review Source Response from RMS March 15, 2021 Hi Theresa, thank you for leaving a review, we appreciate your feedback. RMS is a robust system and can take a while to fully understand the wide range of features and functionalities available. We have tried to make this as easy as possible by developing an interactive help centre with step-by-step visual guides (simply start typing your query or the feature you want to learn more about and the help centre with start pulling related articles: https://helpcentre.rmscloud.com/). We also have our YouTube video library that has over 150 tutorials and plenty more in the pipeline: https://www.youtube.com/channel/UCF60pnsOHpe0JPDLPrcRBJg Our support team are available 24/7 and are always happy to help, so please reach out if you have any questions and they will be able to help/direct you to the correct help centre article or video tutorial. Thanks again - Hayley TM Takreem M. Managing Director Hospitality Used the software for: 2+ years ### "Review" March 14, 2023 5.0 Pros cloud based system, has a lot of wonderful features, fantastic customer service team. Cons Intergration issues with booking.com and Expedia, that allow overbooking because a booking can come through as a qoute without having a room assigned. Minimum deposit of 0.01 cent required to save a credit card on a online booking through rms booking page. Review Source RM Rebal M. Booking manager Real Estate Used the software for: 1-2 years ### "Appreciation for RMS platform" October 18, 2023 5.0 Been using RMS for over 2 years now across 2 companies And i love every thing about it Special thanks to \[sensitive content hidden\] He helped set it up in the new company from scratch Pros Ease of connection to OtA and rate fixing across platforms Cons Mobile version can be worked on it is a little hard to use now Review Source CK Courtney K. Operation Coordinator Used the software for: 6-12 months ### "RMS is a pretty easy to use software given the amount of features it provides its customers." July 13, 2018 4.0 At the end of the day, it does the basic functions which is to be able to book reservations and take payments. Pros Easy to learn Has about every feature one would ever need Visually pleasing and easy to follow. Love the menu search function. Cons Customer support is hit or miss. Some are great and others are awful, so it's very frustrating. You should have people specialize in certain functions and then route calls accordingly. System is too big for everyone to know everything. The timing/money for customer reports is just absurd. Even making an "enhancement" to a report that's already out there is a ridiculously long process. You should have a division of your development team dedicated to this so the requests don't take so long. All reports should have the option to run as rate type as opposed to just site type. Not everyone designates specific sites as specific rate types, so it's hard to run your business. Should be able to batch reports to schedule to send to users as opposed to each one being it's own email. Occupancy report needs more options: ie: reservation status. Should have a yearly user conference in the US. Review Source Response from RMS July 25, 2018 Thanks for sharing your experience and feedback Courtney! We are pleased to know that you are enjoying the benefits of RMS. We also appreciate your suggestion and shared it with the department concerned to look into it. We constantly release new features and update our product regularly, and your comments will definitely help us make the product even better. GO Gayle O. Property Manager Real Estate Used the software for: 2+ years ### "Service is excellent" April 21, 2023 5.0 Have used RMS for 20 years and their service is brilliant. Pros I love the service of RMS. It is 100%. \[sensitive content hidden\] is so knowledgable. She is always friendly helpful and solves my issues. Cons I have been asking for 8 years to have our bank feed straight to rms so we don't have to daily banking. I am still waiting Review Source JD Jeff D. General Manager Hospitality Used the software for: Less than 6 months ### "RMS Hospitality Cloud review" March 22, 2019 3.0 When we need help on something we may have learned in training, a month before, it takes WAY TOO LONG to get help. I have had support tickets that are simply closed out without contacting us. I have had others that basically say "read the help page" (we have read it and that is why we contact support). When we call, we sometimes get we will get to it in 3-4 days and contact you. Then we are never are contacted. Support is the worst I have seen in 25 years in the hotel industry. 18 years as a General Manager.. corporate not franchise. Pros There are many functions in RMS. Probably too many in my opinion. Cons The training/support. The scheduling of the training took too long between classes. It takes too long to complete a module and then schedule. By the time you get to the next class (sometimes 7 days between) you forget what you covered before. Also the content of the class. It seemed she was reading from a checklist only and we were not very engaged in the content. After the training, during the handover to support call, I had the opportunity to ask questions about RMS functions and "how tos". I got more out of that 10-15 minutes with the same trainer as I did listening to her 30-45 minutes each session with little engagement or opportunities to actually learn content. Review Source Response from RMS June 20, 2019 Hi Jeff, I'm sorry to hear that your experience with RMS hasn't been a positive one. RMS is committed to working with every client to ensure that our software meets your needs and expectations. We have listened to your feedback and updated our training process to be a quicker and more informative series. We will be contacting you to see how we can resolve your challenges. You can also reach out to us 24/7 for assistance at support@rmsnorthamerica.com or 858-427-1200. RS Roger S. COO Information Technology and Services Used the software for: 1-2 years ### "Such a great product " June 7, 2022 5.0 Its helping our customers to be more successful in managing their day to day operation Pros Its such a flexible solution that is lovely to work with. I use it every day Cons Language support is useless we need more than English please Review Source Similar Products Featured ## Related categories [Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Reservations](https://www.capterra.com/reservations-software/)[Motel](https://www.capterra.com/motel-software/)