# 800.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is 800.com the right Call Tracking solution for you? Explore 339 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/208208/800-com/reviews --- 800.com 4.7 (339) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 14th, 2026 # Reviews of 800.com Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews CR Calvin R CEOTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: Less than 6 months. “The SMS/Texting capability is a huge plus for customer engagement, and the call tracking analytics provide great insights into our marketing reach.“ April 7, 2026 RK Robert K AdministratorEnvironmental Services, 2 - 10 employeesUsed the software for: 6-12 months. “The process can be very detailed. If one tends to not be as skillful with technology, he or she may become frustrated with the array of available features.“ May 25, 2026 DT Donald T OwnerRetail, Self-employedUsed the software for: 1-2 years. “The system provides useful features like call forwarding, voicemail transcription, and call analytics, all managed from a single dashboard.“ March 9, 2026 CH Chris H CMOMarketing and Advertising, 2 - 10 employeesUsed the software for: 6-12 months. “At times, call transfers did not go through properly, which created some concern around potentially missed or lost business opportunities.“ March 29, 2026 BB Brent B OwnerManagement Consulting, 2 - 10 employeesUsed the software for: Less than 6 months. “It provides dependable call management, useful call summaries, and an easy-to-use interface that fits well with business needs.“ February 3, 2026 TF Tracy F Chief Growth Operations OfficerInsurance, 2 - 10 employeesUsed the software for: Less than 6 months. “I had set up my account and ended up making a mess by adding a second account instead of a second number to the account.“ February 27, 2026 CR Calvin R CEOTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: Less than 6 months. “Phone support was responsive when I had a question about billing, and the call management tools like the auto-attendant have significantly improved our workflow.“ April 7, 2026 JT Julia T Concierge beauty servicesHospitality, Self-employedUsed the software for: Less than 6 months. “The lack of options and information within the application.“ December 18, 2025 ## Showing most helpful reviews Showing 1-25 of 339 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lamone J. Web Design Artist Information Technology and Services Used the software for: 2+ years ### "What I like best about 800.com?" May 23, 2026 5.0 I still get my messages and texts from my clients and that's very important to me; Even when I can't answer calls; Which I can't right now just because I am too busy at the moment. I always get the messages in real time and they even have AI Agents that can take your calls for you and just do a whole bunch more stuff as well which is very helpfull; Taking the messaging service into the outer limits. Pros I really really like . They are pretty Cool and fasinating actually. They are very understandable people that really care about their clients and their businesses. If difficult times arrive they are there for you and work with you. I've had more than one of those moments. Their pricing is very fair, and the quality of their products is amazing. I will always remember how they really aided me and helped mme succeed with my business. Cons can really be busy sometimes depending on when you call because their so popular. Sometimes you have to wait for someone to call you back, which they do pomptly. Review Source RS Riley S. Office Manager Medical Practice Used the software for: 6-12 months ### "Great service and Value" May 19, 2026 5.0 We loved it so much that we got sold on a new company and we even left and came back after realizing other companies as useful Pros How easy it is to use, how great the support is. We even left and came back after realizing other companies as useful. Great value for what you get. Cons There is a light lag with call transferring to other numbers but that has been the only issue we really have found. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Way better service with we even switched back! Review Source LM Ladonna M. Lab Director Consumer Services Used the software for: 1-2 years ### "Overall, it’s good" April 23, 2026 3.0 Overall, it’s a good app to use just a bit of adjusting. I had 100.com for over a year now I love how I can have all of my communication needs handled in one spot as far as having my phone and fax and that I can adjust with automated system systems and text messaging. Pros I like how has the app to utilize it makes things easier to get to, but I would like it to also have the same features as the website Cons The app does not have the same features as the website and it seems that I do not get calls. Sometimes they drop or do not go through. I want to be able to have Khols come through to my phone from the app so I can see the numbers instead of having to forward my number Review Source Response from 800.com May 12, 2026 Thank you so much for your feedback and for being with 800.com for over a year! We’re glad to hear the app has helped make managing your communication easier and that having your phone, fax, messaging, and automation tools all in one place has been valuable for your business. We also appreciate your honest feedback about feature parity between the app and website, as well as the call experience. I believe there is a setting in the dashboard that allows for the callers number to show when calling via the app and also notifications for missed calls. I would love to hear and learn more about how you would like to use the app. If you are open to it, please email me directly :) GS Gabby S. CEO Retail Used the software for: 6-12 months ### "Reliable and easy-to-use call management platform" April 11, 2026 4.0 Overall, has been a solid tool for managing business calls and communication. It’s user-friendly, dependable, and does exactly what we need for day-to-day operations. While there’s room for improvement in advanced features and support speed, it’s still a great option for businesses looking for a simple and effective phone system. Pros is very easy to set up and use, even without a technical background. The call management features are straightforward and reliable, and having everything in one place (calls, texts, and tracking) saves a lot of time. The interface is clean, and it’s been helpful for managing business communications efficiently. Cons Some features feel a bit limited, especially when it comes to more advanced customization or reporting. The pricing can also add up depending on usage, and customer support response times can vary. Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) Reason for choosing 800.com stood out for its simplicity and ease of use. It was quicker to set up compared to other platforms, and the pricing felt more straightforward for our needs. It also provided the core features we were looking for without unnecessary complexity, making it a more efficient choice for day-to-day operations. Review Source Response from 800.com May 8, 2026 Thanks for sharing this, Gabby. We're glad 800.com can be part of your phone setup. HM Hilda M. CEO Food & Beverages Used the software for: Less than 6 months ### " Efficient and Professional Communication Tool for Business Owners”" May 15, 2026 5.0 Overall, my experience with 1. has been very positive. It provided a simple and efficient way to set up a professional business phone number without needing complicated equipment or a long setup process. The platform helped me separate business and personal calls, which improved organization and communication with customers. I also appreciated the call forwarding features, which allowed me to stay connected even when I was away from the office. While there was a short learning period at the beginning, the system became easy to use over time. Overall, it has been a reliable and helpful tool for my business. Pros What I liked most about 1. for my business number was how easy it made it to set up a professional phone presence quickly. It allowed me to get a dedicated business number without complicated installation or equipment, which helped me separate personal and business communication right away. The call forwarding features were especially useful because I could stay connected with customers from anywhere, even when I wasn’t in the office. It also helped my business appear more credible and established, which is important when building trust with clients. Overall, it made communication simpler, more organized, and more professional. Cons What I liked least about 1. was that it took a little time at first to explore all the features and fully understand the setup options. Once I got familiar with it, everything became much easier to use. Some advanced settings could be a bit more straightforward, but they didn’t take away from the overall experience. Even with that small learning period, the platform still provided a reliable and professional business number solution that worked well for my needs and helped improve how I manage customer communication. Review Source BH Brenda H. Owner CEO Consumer Services Used the software for: Less than 6 months ### "Pretty simple and Easy way to get a separate line for a new business. " May 28, 2026 5.0 Over all this was a good experience. It took minutes to obtain the number, fast easy and local. The only issue I had so far, last week somebody ( I’m guessing a robo caller) called that phone number over 170 times in 3 days. I was able to get ahold of \[sensitive content hidden\] I believe, and they walked me through a solution that helped. Yes it was maddening!! Pros I loved the convenience and ease of setting up my new local number. I don’t have to use my personal number for business and I’m not required to carry a second phone!! The new local number rings straight to my current phone. Cons I’m not quite good with having to setup SMS I guess I’m spoiled with that all already done in the background with conventual cell phones. But it minor in comparison to other options. Review Source Response from 800.com June 2, 2026 Thank you for your review Brenda! We're glad to hear getting your new local number was fast and easy, and that you can keep your personal and business calls separate without carrying a second phone. That's exactly the kind of flexibility we aim to provide. We also appreciate your feedback about SMS setup. While the verification process can feel unfamiliar compared to traditional cell phone service, it helps ensure reliable and compliant messaging. And we're especially happy our support team was able to help resolve the spam call issue. We know how frustrating that can be, and we're glad we could get you back up and running quickly. Thanks again for choosing 800.com and for sharing your experience! JT Jeannita T. Managing Member Management Consulting Used the software for: Less than 6 months ### "Seamless Service for a Professional Look" May 7, 2026 5.0 Overall I have been pleased with the seamless experience of the virtual phone service linked to my cell phone. It allows me to do business on the go by forwarding all of calls and texts The value for the money is hands down among the best available. Pros I love the professional support and the low cost of the service. Whenever I call in with a problem the representative stays with me until my issue is fully resolved. Cons The online interface is not exactly intuitive. It takes some effort and learning to use the tools to set up your services. Review Source LR Louis R. Owner Marketing and Advertising Used the software for: 6-12 months ### "Great for Local Presence and Call Tracking" May 20, 2026 5.0 Overall, I’ve had a very positive experience with . The service worked as expected, the call quality was reliable, and having a local San Diego number helped build more trust with potential customers visiting my website. It’s been a good value for the price and a simple solution for businesses wanting a professional phone presence without complicated setup. Pros made it easy to set up a San Diego phone number for my website so I could better target the local market. The platform was straightforward to use, call forwarding worked reliably, and the setup process was smooth. I also liked being able to separate business calls from personal calls while maintaining a more professional appearance for local customers. Cons There were a few features that took a little time to learn at first, especially when adjusting settings and managing call routing, but overall nothing major stood out as a problem. Review Source RK Robert K. Administrator Environmental Services Used the software for: 6-12 months ### "Happy and highly recommend" May 25, 2026 5.0 Overall, it’s been an exceptional resource for business tool as we run a business that is very phone call heavy and needs messages received in an expedited manner. Pros Easy to navigate and a user friendly dashboard. Forwarding calls and having the ability to show multiple staff to receive calls has been a positive experience Cons The process can be very detailed. If one tends to not be as skillful with technology, he or she may become frustrated with the array of available features. Review Source RM Royneisha M. Dispatcher Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "My overall experience with 800.com has been great. The pricing is fair." May 28, 2026 5.0 My overall experience with has been great. It helped me create a more professional image for my business by giving me a dedicated business phone number that I can manage directly from my cellphone. The setup process was simple, the app is easy to navigate, and features like call forwarding and tracking make staying organized much easier. I also appreciate being able to separate business calls from personal calls without needing another device. The pricing is fair for the value you receive, and customer support has been helpful whenever I needed assistance. Pros made it really easy to set up a professional business phone number for my company. I like that I can keep everything organized from my phone without needing extra equipment. The call forwarding and tracking features are helpful, especially for business owners who want to separate personal and business calls. The setup process was simple, the dashboard is easy to learn, and the pricing feels worth it for the features you get. Customer support was also responsive when I had questions. Overall, it gives my business a more professional image. Cons The only downside is that sometimes there can be a small learning curve when first setting up all the features and customizing everything. I also wish some advanced features were included in the lower-priced plans instead of requiring upgrades. Other than that, my overall experience has been positive. Review Source RP Roxanne P. Owner Pharmaceuticals Used the software for: Less than 6 months ### "Very Worth it! " November 10, 2025 5.0 Very good. I have no complaints. Easy to set up. Easy to set up voicemail. Overall very easy to work with. Pros Easy to set up with the personalized phone number I wanted. I like that I could pick a phone number that easily identifies what my business does. Cons I wish it had a hosting function. I would have liked to have a separate phone line for my number. No big deal. Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) Reason for choosing 800.com I was able to create a personalized phone number. Review Source Response from 800.com January 7, 2026 Thank you so much for your feedback Roxanne! We’re glad to hear your experience with 800.com has been smooth and easy! It’s great to know that being able to choose a personalized phone number helped you create a stronger connection to your business identity. We love helping customers find numbers that reflect what they do. It’s such a simple but powerful way to boost brand recognition. We also appreciate your note about hosting functionality. While 800.com doesn’t currently offer a fully separate hosted line, we’re always listening to feedback like yours as we continue to evolve our features. Thanks again for choosing 800.com. We’re proud to support your business and here anytime you need us! Warm regards, The 800.com Team AV Alexandro V. CEO Retail Used the software for: 1-2 years ### "Buying a 1-800 with 800.com" May 22, 2025 5.0 Experience is usually really great! This is my 5th 1-800 number and it seems like every time the process is easier. Pros Ease of use, speed of the process and affordability of the service! I like it so much that I keep coming back for more. Cons Nothing really, though I wished it was easier to make sure the number is verified for text messaging and marketing campaigns. Alternatives considered [Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing 800.com Simplicity and easier of use through their portal. Review Source Response from 800.com June 5, 2025 Thank you so much for the wonderful review Alexandro! We're thrilled to hear that the process of purchasing and setting up your 1-800 numbers with us has been fast, easy, and affordable — and we’re especially honored that you’ve chosen us multiple times. We appreciate your note about SMS verification for marketing campaigns. That’s valuable input, and we’re actively working on ways to make that process smoother and more transparent for our users. Thank you again for your continued trust in 800.com — we’re excited to keep supporting your communication needs! CR Calvin R. CEO Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Ease of Use: 5 Stars (The UI is very clean)" April 7, 2026 5.0 My experience with has been very positive. It solved our need for a professional business presence instantly. The setup process was seamless—we were up and running in minutes. Phone support was responsive when I had a question about billing, and the call management tools like the auto-attendant have significantly improved our workflow. Pros The platform is incredibly intuitive. I specifically appreciated how quickly I could secure a vanity number and set up call forwarding. Unlike some older telecom services, the dashboard feels modern and makes managing multiple lines simple. The SMS/Texting capability is a huge plus for customer engagement, and the call tracking analytics provide great insights into our marketing reach. Cons While the core features are excellent, I’d love to see more advanced automation in the mobile app. The pricing is fair for the value provided, but for a very small startup with low call volume, the entry-level tiers can feel a bit steep if you aren't utilizing all the features like call recording or API integrations. Review Source BA Brad A. Firm Administrator Legal Services Used the software for: Less than 6 months ### "800.com Made My Business Look More Professional" November 7, 2025 5.0 Overall, I’ve had a great experience with . It’s easy to use, reliable, and the customer service is solid. A few minor improvements could make it even better, but I’d definitely recommend it to other small business owners. Pros The customer support stands out — whenever I had questions or needed help, the responses were fast, friendly, and helpful. Cons It would be great if reporting and analytics were more detailed, such as tracking call sources or integrating directly with CRM tools. Review Source Response from 800.com November 10, 2025 Hi Brad! Thank you so much for your positive review and feedback :). We love hearing how easy it has been to use our product and how helpful and fast our support team is. Good news is that we do have enhanced analytics, DNI call source tracking and direct integrations available! Reach out to me directly at Christina@800.com and I can show you where to find them :) We really appreciate your recommendation and are excited to introduce you to these additional features! MF Minet F. CEO Construction Used the software for: 6-12 months ### "Great service " November 24, 2025 5.0 What I love most is how professional it makes my business look. Having a dedicated business line with tracking, voicemail, and call analytics has helped me stay organized and never miss important calls from customers. Their customer support team is also quick, friendly, and genuinely helpful whenever I need something. Pros I’ve been using for my business, and I’m extremely impressed with the quality and reliability of their service. The setup process was fast and simple, the dashboard is very clean and easy to navigate, and call forwarding works flawlessly every time. Cons I’ve been using for my business, and I’m extremely impressed with the quality and reliability of their service. The setup process was fast and simple, the dashboard is very clean and easy to navigate, and call forwarding works flawlessly every time. Review Source Response from 800.com January 8, 2026 Thank you so much for the kind words and detailed feedback Minet! We’re thrilled to hear that 800.com has helped elevate your business with a professional presence and reliable service. It's great to know that features like call forwarding, voicemail, and call analytics are keeping you organized and connected - and that the setup process and dashboard made it easy to get started. We’re also especially proud to hear that our customer support team has been there when you needed them. Quick, helpful, and friendly is exactly what we aim for. We would love to feature you and your company as a customer success story on our site and socials! Please reach out to me directly at Christina@800.com if you are interested. Thanks again for choosing 800.com, we’re excited to continue supporting your success! CH Chris H. CMO Marketing and Advertising Used the software for: 6-12 months ### "Easy Setup, Strong Support, Minor Call Transfer Issues" March 29, 2026 5.0 Overall, our experience with has been very positive. The platform is intuitive, easy to set up, and delivers exactly what we need in terms of managing business calls efficiently. Their customer support team stands out—they are quick to respond and genuinely helpful, which makes a big difference when you’re running a business. While there have been occasional issues with call transfers, the overall reliability and ease of use make it a valuable tool for our operations. Pros The setup process was extremely easy and user-friendly, allowing us to get up and running quickly without any technical challenges. Additionally, the customer service has been excellent—responsive, helpful, and always willing to assist when needed. Cons At times, call transfers did not go through properly, which created some concern around potentially missed or lost business opportunities. Improving the reliability of call routing and transfers would make the service even stronger. Review Source AB Aminata B. Owner Design Used the software for: Less than 6 months ### "800.com is a game changer for your business" July 7, 2025 5.0 Having a toll-free number through them has made my business look more professional and accessible to clients across the country. I’ve noticed an increase in call volume and customer engagement—people feel more confident calling a number that doesn’t cost them anything. What really stands out is the simplicity. Their dashboard is easy to use, call forwarding is seamless, and customer support is responsive when I need help. If you’re a small business looking to boost your presence and build trust, I highly recommend giving a try. Pros Using an 800 Number Was a Game-Changer for My Business! Since switching to a toll-free 800 number, my business has seen a noticeable boost in credibility and customer trust. Clients love having a direct, professional way to reach us—and the best part? It makes us look nationwide, even though we're local. Easy to remember, great for marketing, and perfect for building customer confidence. Highly recommend for any growing business! Cons Customer service interactions are done via email or through the app it would have been really nice to have a live representative. Review Source Response from 800.com March 12, 2026 Thank you for this wonderful and thoughtful review Aminata! We love it when our product and service can make such a positive impact on our customers and their business. We would love to feature you in our next customer success story if you are open to it! Please reach out to Support@800.com and ask for Christina if you would like to be featured :) AH Ameerah H. President Health, Wellness and Fitness Used the software for: 2+ years ### "Time saver" February 25, 2026 5.0 Pros What I like most about is the ease of use, consistency, value, call management, and the ability to block spam/telemarketing callers from calling back. Cons I do not have any cons to report, I have been thoroughly enjoying my experience with for the past 3 yrs. Review Source Response from 800.com March 2, 2026 Thank you so much for this positive review and your continued support over the past three years! We’re thrilled to hear that you’re enjoying the ease of use, consistency, and value of the platform. It’s especially great to know that call management tools and spam blocking are helping you stay focused on the calls that matter most :) We appreciate you being part of the 800.com community! MD MacKenzie D. Founder Retail Used the software for: Less than 6 months ### "Great platform for what you will pay" December 8, 2025 5.0 Overall the experience that I had was a 9/10 there was only thing that I have a gripe about. But I will continue to use the service because it's simple, easy to understand and gives me the maximum amount for what I am looking to spend monthly. Pros I like that #1 I was Able to create my own number. Also, the process was easy and simple to follow through with. More importantly for the money that is charged monthly, I do think that you get the most bang for your buck. Cons The one thing I didn't like was that I entered a number that I wanted to use and when I typed it in, since that exact number was not available it abbreviated the number for me, but didn't notify me to either change the number or give me a heads up that the number was going to be altered a bit. Review Source Response from 800.com March 12, 2026 Thank you so much for your positive review and feedback MacKenzie! We love that the process and pricing is such a great fit for your business. We are sorry to hear about the abbreviation issue and I will reach out to our product team to look into that and see what we can do in the future to make sure you are notified prior. It's feedback like this that helps us build the best product for our customers :) SS STEVEN S. CEO COO Facilities Services Used the software for: 6-12 months ### "I contacted 800.com for my small business" July 26, 2025 5.0 Great experience! I spoke with them to inquire about getting a vanity number for my small business, and they came through with the number that I wanted as well as the service that is appreciated! Pros I contacted to inquire about setting up service for my new company. I wanted a vanity number. They were able to provide the number I requested and have it forwarded to my cell phone. I was very impressed with the speed of the process. As a bonus, I also get text messages with a transcript of the voicemail messages that I receive. I highly recommend 800.com to anyone but especially small business owners who want to "look bigger". 5 star! Cons I have no cons so far. My experience with them has been perfect from the start. It is also very reasonably priced. Review Source Response from 800.com August 18, 2025 Thank you so much for the 5-star review and for sharing your experience! We love to hear that setting up your vanity number was quick and easy, and that it’s already making a positive impact for your new business. It’s also great to know that features like call forwarding and voicemail transcription are helping you stay connected and professional from day one. We truly appreciate your recommendation and we’re proud to be part of your journey! JS Joginder S. Clean Truck Check Mobile Inspection Smog Check Automotive Used the software for: 1-2 years ### "Best For Business" July 26, 2025 5.0 great to run business we been using for Smogster from past 1 year and very much happy. must for business that recives non stop calls Pros easy to setup wasy to forward call setup extension greeting setup value for you money setup as many user Cons need to better on app for dialing out some time app crashes aslo need to impove on Ui call waiting needs improvement Review Source Response from 800.com August 7, 2025 Thank you for the great feedback and for being a valued customer with Smogster for the past year! We’re so glad to hear that you’ve found 800.com easy to set up and valuable for your business, especially when it comes to forwarding calls, creating extensions, and managing greetings for nonstop call flow. It’s always rewarding to hear our tools are helping businesses run smoothly. We also appreciate your honest notes about the app experience. We’re actively working on improving dialing stability for in-app calling and the user interface. We would love to learn more about your experience, as feedback like yours is crucial in helping us guide those improvements. Please reach out to me directly at Christina@800.com Thanks again for your continued support and for recommending 800.com as a must-have for growing businesses! SE Steve E. Owner Public Safety Used the software for: I used a free trial ### "Don't Waste your time, they will waste yours." September 11, 2025 1.0 This was overall and awful experience. They are unprofessional and they system is subpar too way to long for a number to be activated. Pros The only thing I liked most was the number was easy to establish and get set up, it only took about 10 minutes. Cons They are quick to take payment, but 3 to 5 days to set up a number is not reasonable with todays technology. We were scheduled for an "Onboarding Zoom Call" and 15 minutes after said scheduled time, we were rescheduled with no notification by email to later in the day. Our time is valuable and wasting it is not good business practice. Review Source Response from 800.com October 3, 2025 Hi there, we’re really sorry to hear that your experience didn’t meet expectations. That’s certainly not the impression we want to leave. After reviewing our records, we weren’t able to locate an account or scheduled call using the email associated with this review. That said, we’d love to help get this sorted as quickly as possible. Our toll-free and local numbers typically activate instantly, or within 1–3 business days depending on the type selected. You can always check your number’s activation status through your 800.com dashboard. We offer onboarding calls, support via email, and live assistance Monday through Friday, 9am–6pm ET , and we want to make sure nothing gets missed. If you’re still experiencing delays or need help rescheduling, please reach out to us directly at support@800.com with your account email so we can look into it right away. We truly appreciate your feedback and would love the chance to turn your experience around. latoya T. Owner Financial Services Used the software for: Less than 6 months ### "So grateful for this service " August 4, 2025 5.0 Perfect and affordable! I’m able to use it any time and any where.. the facts are you can’t go wrong Pros The convenience and ease and the simplicity…I am able to reach out to my clients with confidence…….. Cons No complaints here. I was nervous at first because I did not know how it would work but after installing the app n using it I’m satisfied Review Source Response from 800.com March 12, 2026 Thank you Latoya! We are so happy to hear that our product and service hits the mark on convenience, ease of use and pricing. Thank you for choosing us! CA Corrida A. Owner Consumer Services Used the software for: Less than 6 months ### "Solid service" November 11, 2025 5.0 So far so good, I like the option of a toll free number that is not too expensive and easy to use. I love the service and experience thus far. Pros I like that's it's Easy to learn and the features are very innovative. I love the flexibility of the service. Cons The price and the capabilities could not a bit easier to get to and tutorial should be made available immediately before getting the device. Review Source Response from 800.com January 7, 2026 Hi Corrida, Thank you so much for your kind review and we are so happy to hear you’re enjoying the flexibility and ease of use that 800.com provides! It’s great to know the service is delivering a positive experience so far and that the features are helping support your business needs. We especially appreciate your feedback on pricing transparency and accessibility of tutorials. That’s valuable input, and we're actively working to make onboarding even more intuitive - including easier access to learning materials and clearer pricing breakdowns up front. I would love to chat and learn more about what tutorials you would like to see. Please reach out to me at Christina@800.com if you are open to share more :) We’re so glad to have you with us and look forward to supporting your continued success! Manny S. Creative Director Marketing and Advertising Used the software for: 1-2 years ### "800.com Tracks!" April 8, 2026 5.0 We were looking for a vanity number that would allow us to track our advertising campaigns—specifically, to connect website traffic to inbound phone calls—so we could measure engagement, attribute revenue to those calls, and clearly demonstrate return on advertising investment. Pros The pricing is extremely reasonable and affordable. The ease of use is also a breeze. Form the set u to 800.cm's continued use and maintenance make is fast and affordable to track campaigns. Cons Nothing. provided exactly what we needed and at the moment could not think of a feature or integration I wold recommend, it's all in there. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.