# PayPal Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is PayPal the right Payment Processing solution for you? Explore 26390 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/207944/PayPal/reviews

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PayPal

4.6 (26390)

[View alternatives](https://www.capterra.com/p/207944/PayPal/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of PayPal

Ease of use

4.6

Customer Service

4.2

## Pros and Cons in Reviews

Melanie M

CoachConsumer Services, Self-employedUsed the software for: More than 2 years.

“The free version gives me plenty of options, including creating a custom PayPal.me link which makes sharing my business with others even easier. Whenever I've needed to reach out to customer support, the messaging system feels a bit dated but, thankfully, I usually hear back same day.“

April 11, 2026

Rabindra k

Network Security AdministratorComputer & Network Security, 51 - 200 employeesUsed the software for: 6-12 months.

“The biggest drawbacks are the fees that add up quickly—especially the 3-4% currency conversion markup on international payments, the 1.75% instant transfer fee, and dispute charges for sellers.“

December 4, 2025

EB

Emma B

Financial ControllerNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years.

“We can easily track and audit all transactions and it integrates with our accounting software leading to quick and accurate reconciliation of accounts.“

January 25, 2026

NAGESH B

Sr Transaction Processing OfficerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“PayPal’s automated security systems are notoriously aggressive. If they detect a "spike" in your sales or a "suspicious" login, they can freeze your balance for 21 to 180 days.“

February 3, 2026

JE

JoBeth E

CEODesign, 2 - 10 employeesUsed the software for: More than 2 years.

“It allows me to send and receive money quickly, manage transactions in one place, and securely pay for goods and services without having to repeatedly enter financial information.“

April 12, 2026

Lucia C

OwnerConsumer Services, Self-employedUsed the software for: More than 2 years.

“Just the identity verification - I use it to split bills with friends and family and it doesn't make sense that my transactions triggered the verification.“

February 16, 2026

Yuriy Y

OwnerLogistics and Supply Chain, Self-employedUsed the software for: More than 2 years.

“It provided a secure, widely accepted platform for online payments and cross-border transactions, reducing friction and increasing confidence in everyday financial interactions.“

January 2, 2026

BB

Bruno B

CreativeApparel & Fashion, Self-employedUsed the software for: Less than 6 months.

“Limited Customization: Business tools, specifically in-app invoice customization and reporting, are described as dated or limited.“

March 20, 2026

## Showing most helpful reviews

Showing 1-25 of 26390 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Alicia E.  
IT and software developer ecommerce  
Telecommunications  
Used the software for: 2+ years

### "Efficient payment method for ecommerce"

March 7, 2026

4.0

I’ve been using PayPal since 2016. As a developer I used to work integrated PayPal in software solutions for my clients. Has the best conversion rate (even better than debit card).

Pros

I usually recommend using PayPal for a more secure transaction to my clients. Invoicing is oso way more easier and rarely has errors or bugs. On the personal side I also prefer paying via PayPal, brings more peace of mind not adding you credit and just pay with your email account.

Cons

The transaction fee is quite expensive compared to other payment methods but it safer so, it’s not a big con.

Alternatives considered

[Stripe](https://www.capterra.com/p/123889/Stripe/)

Reason for choosing PayPal

Actually I integrated both on many e-commerce’s but on my own experience, PayPal brings more conversions than stripe

Switched from

[WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[Stripe Billing](https://www.capterra.com/p/178774/Stripe-Billing/)

Because some people told me to activate PayPal as payment method and the transactions are way safer (you don’t need to add your credit card number)

Review Source

NC

Nikki C.  
permit technician  
Construction  
Used the software for: 2+ years

### "Reliable Payment System!"

April 27, 2026

5.0

Overall, my experience with PayPal has been positive. It’s a reliable and widely accepted way to send and receive payments, and it makes transactions quick and convenient. While fees and occasional account holds can be frustrating, it’s still a dependable tool for managing online payments.

Pros

What I like most about PayPal is how easy it is to send and receive payments quickly. It’s widely accepted, secure, and makes online transactions simple without needing to share banking details. It’s also convenient for tracking payments and managing transactions in one place.

Cons

The main downsides of PayPal are the fees, especially for business transactions, and occasional holds on funds that can slow down cash flow. Customer support can also be slow or difficult to reach when issues come up.

Alternatives considered

[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Stripe](https://www.capterra.com/p/123889/Stripe/)[Venmo](https://www.capterra.com/p/222572/Venmo-/)

Reason for choosing PayPal

I chose PayPal because it’s widely trusted, easy to set up, and accepted almost everywhere. It also offers a simple all-in-one system for sending, receiving, and invoicing payments without needing much technical setup compared to alternatives like Stripe or Square.

Review Source

VR

Verified Reviewer  
Web Developer  
Marketing and Advertising  
Used the software for: 2+ years

### "PayPal review for frequent online buyers"

April 28, 2026

3.0

Pros

It's a best way to make purchases from websites you doubt would steal your bank or card information.

Cons

Sometimes the login functionality doesn't work properly when you are redirected to the app while purchasing something online.

Switched from

[Apple Pay](https://www.capterra.com/p/212840/Apple-Pay/)

Because I noticed paypal was more international

Review Source

Maragaret L.  
Owner  
Arts and Crafts  
Used the software for: 2+ years

### "A Great eCommerce Business Solution"

February 11, 2026

5.0

My experience with PayPal has been ongoing for over ten years. They ensure customers satisfaction as well as protect merchants. I've have never had a problem with PayPal.

Pros

I have used PayPal for many years, but I recently created an online store and I'm now using it with my store shopping cart for purchasing. I'm very happy with the results and it was easy to set up.

Cons

That it doesn't offer a large range of other payment solutions with the cart. I would also like to offer other solutions to ensure more sales from people who may not use PayPal. However it does offer most credit cards and checks.

Alternatives considered

[Stripe](https://www.capterra.com/p/123889/Stripe/)

Reason for choosing PayPal

I trust PayPal and love their responsive customer service.

Review Source

DS

Danielle S.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Take the good with the bad"

March 23, 2026

4.0

I’ve had a pretty mixed experience using PayPal over time. On the one hand, it’s incredibly convenient. Setting up an account was quick, and I like not having to enter my card details every time I make an online purchase. Sending and receiving money is usually fast and straightforward, which makes it useful for splitting bills or paying people without much hassle. One of the biggest positives for me has been the sense of security. Knowing there’s some level of buyer protection gives me peace of mind when shopping online, especially from sellers I’m not familiar with. That said, there are definitely downsides. The fees can be frustrating, especially for certain transactions or when dealing with international payments. It sometimes feels like small amounts get chipped away more than expected. Another issue I’ve run into is how sensitive the system can be—there have been moments where transfers were delayed or my account was briefly limited, and it wasn’t always clear why. Overall, I’d say PayPal is reliable and convenient for everyday use, especially for online purchases, but it’s not perfect. It works well most of the time, but when problems come up, they can be a bit frustrating to deal with.

Pros

PayPal is a convenient and widely accepted payment method. Setting up a PayPal account is easy and hassle-free. Additionally, PayPal is accepted at many retailers, further enhancing its ease of use and convenience.

Cons

I have reservations about certain functionalities of PayPal. There are numerous scams associated with PayPal, and perpetrators often face minimal consequences. Additionally, PayPal lacks adequate protections for sellers. Consumers can fraudulently claim that goods or services have not been rendered, leading to a reversal of payment. The fees associated with certain transactions can end up feeling more like a penalty rather than a necessity.

Alternatives considered

[Cash App](https://www.capterra.com/p/246167/Cash-App/)[Zeller](https://www.capterra.com/p/10005081/Zeller/)[Venmo](https://www.capterra.com/p/222572/Venmo-/)

Reason for choosing PayPal

Length of time that I have used this product and familiarity.

Review Source

CC

Caleb C.  
Sales  
Consumer Goods  
Used the software for: 2+ years

### "PayPal pal"

April 24, 2026

4.0

I can say it is overall pretty great. It offers better interest rates than brick and mortar banks so I try to keep cash in it.

Pros

I like that the transactions are encrypted, and sensitive banking details are not shared with merchants.

Cons

That the 5% cash back does not apply to multiple different consumer purchase groups and I have to activate it every month.

Alternatives considered

[Credit Karma](https://www.capterra.com/p/253450/Credit-Karma/)[Cash App](https://www.capterra.com/p/246167/Cash-App/)[Venmo](https://www.capterra.com/p/222572/Venmo-/)

Reason for choosing PayPal

It feels like a professional payment platform, not just a money-sharing app.

Review Source

VR

Verified Reviewer  
Admin  
Accounting  
Used the software for: 1-2 years

### "Easy and Fast way to send and receive money"

April 3, 2026

5.0

Overall, my experience with PayPal has been positive. It’s a reliable and convenient way to handle online payments, with a user-friendly interface and strong sense of security. While there are occasional downsides like fees or slower support, it generally works well and makes transactions simple and efficient.

Pros

What I liked most about PayPal is how easy and fast it is to send and receive money. The interface is simple, transactions feel secure, and it’s widely accepted, which makes online payments really convenient.

Cons

One downside of PayPal is that the fees can be a bit high at times, especially for certain transactions.

Switched from

[Cash App](https://www.capterra.com/p/246167/Cash-App/)

Yes, I switched from another payment platform to PayPal mainly for its convenience and wide acceptance. It made managing transactions much easier and more streamlined for me.

Review Source

Mosab A.  
back end developer  
Computer Software  
Used the software for: 1-2 years

### "Reliable and Easy Online Payment Platform"

March 15, 2026

5.0

Overall, my experience with PayPal has been positive. It is a reliable and secure platform for sending and receiving money online. The interface is simple and easy to use, and it is widely accepted by many websites and freelancers around the world.

Pros

PayPal is easy to use and widely accepted worldwide. I like that it allows fast and secure online payments, and it is convenient for sending and receiving money internationally. It also provides good buyer and seller protection, which makes transactions safer and more reliable.

Cons

One thing I liked least about PayPal is that the transaction fees can sometimes be high, especially for international payments. Also, account limitations or verification processes may take time, which can be inconvenient for users who need quick access to their funds.

Switched from

[Cash App](https://www.capterra.com/p/246167/Cash-App/)

becanuse paypal is more save and it is pupuler.

Review Source

VR

Verified Reviewer  
Executive sous chef  
Food & Beverages  
Used the software for: 1-2 years

### "A steadfast way to pay "

March 22, 2026

3.0

I used to use PayPal consistently but now if find it to be more of a hassle to use compared to other options. If I have to use it I will.

Pros

Everyone knows what PayPal is and trusts PayPal since it has been around for a long time. I like that they still have a website and don’t force all their functionality into an app.

Cons

PayPal can be glitchy. Sometimes it won’t redirect when it is supposed to or it asks you to update information but then does not recognize the update.

Alternatives considered

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reason for choosing PayPal

More familiar with PayPal and it would be easier to onboard it

Review Source

Leigh P.  
Cosmotology  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Most secure money transfer app."

March 22, 2026

5.0

Its a10/10 for me. no doubt about it. Its the First app I,ve used that take no time to send money to family

Pros

Its a platform I can rely on. Making transactions fast and accessible and its security is safe and critical, which aligns with my interest in quality.

Cons

Sometimes processes like dispute handling can feel a bit slow or unclear. But i understand its due to security reason.

Switched from

[Remitly](https://www.capterra.com/p/234233/Remitly/)

Processing time was crazy plus the rate wasn't to my liking

Review Source

Larry H.  
Supervising  
Business Supplies and Equipment  
Used the software for: 2+ years

### "Paypal is my go to "

December 22, 2025

5.0

Overall i give pay pal 6 stars. Above 5. Every money instution has cons bout them .but paypal goes above and beyond for there customers to help them have a great experience with paypal.

Pros

The ease of use of there website and the quick response from There customer support is top notch compared to cashapp or chime.

Cons

If someone sends you money from there checking account it takes up 5 days for you to get your money.

Alternatives considered

[Cash App](https://www.capterra.com/p/246167/Cash-App/)[Chime](https://www.capterra.com/p/228456/Chime/)

Reason for choosing PayPal

Paypal is top not h professionals when it comes to helping manage and maintaining your money when you choose paypal.

Switched from

[Cash App](https://www.capterra.com/p/246167/Cash-App/)

Paypal cares about there customers like they are part of a family.

Review Source

Elizabeth S.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "PayPal for the Win"

November 28, 2025

5.0

Overall, I love PayPal, I love how easy it is for my clients to use and I love how easy it is for me to use on several different websites. It makes purchasing things online safer.

Pros

I love the ease of use. It is free to sign up, and the platform offers very versatile payment options, with great buyer and seller protection.

Cons

When you want to talk to someone, sometimes it takes a while, or they send you to the seller and/or purchaser when you have already tried that route.

Alternatives considered

[Cash App](https://www.capterra.com/p/246167/Cash-App/)

Reason for choosing PayPal

I actually use both products. I use PayPal more frequently as this is a very well-known platform and it is easy to navigate for everyone.

Switched from

[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)

Square was becoming outdated and needed something easy to use for my clients and myself.

Review Source

JM

Jeff M.  
Marketing Director  
Financial Services  
Used the software for: 2+ years

### "Consistent and Trustworthy!"

November 14, 2025

5.0

I love it! I used PayPal daily for personal transactions as well as making some business payments. It's been easy to use, and fast to send payments.

Pros

I like how quickly paymenta are transferred and how low the fees are. It's very easy to use and I get invoices and receipts quickly and easily. The customer support is build right into the app and makes it's very user friendly. It's quick for me to see how much money I've spend or received and I find very little bugs or issues with PayPal. I appreciate the customization via adding friends and being able to do repeat payments.

Cons

I would like if there was a way to see more of a daily summary and not just a monthly one. This would help me track my finances better and more efficiently.

Switched from

[Cash App](https://www.capterra.com/p/246167/Cash-App/)

PayPal seemed more reliable and with fewer unexpected delays than Cash has.

Review Source

jane F.  
Customer Service Representative  
Insurance  
Used the software for: 2+ years

### "Making Online Payments Smooth and Stress Free"

February 2, 2026

4.0

Overall, my experience with PayPal has been very positive. It makes sending and receiving payments simple, fast, and reliable every time.

Pros

PayPal makes getting paid and paying others super easy. Everything is quick, organized, and I love how simple it is to keep track of transactions.

Cons

Some fees can add up depending on the transaction, but the convenience usually makes it worth it. There are occasional holds or delays on funds, but it is understandable for security reasons.

Review Source

AA

Anis A.  
Software developer  
Computer Software  
Used the software for: 6-12 months

### "My review About Paypal"

March 23, 2026

5.0

PayPal is actually one the most intuitive and well designed suite of financial services that I have ever seen or utilized. The issue many face is they do not give themselves the presence and time to realize how thoughtfully designed it is to be able to manage literally ALL of your money from dozens of revenue streams, if not more, from all across the globe. It's pretty awesome actually. Just take some time to clock on everything and read and it will all make sense.

Pros

I want to tell the PayPal community how incredible PayPal's assistant is, in simpler terms, it is the most efficient, most comprehensive automated chat I have ever had the pleasure of using. We've all tried dealing with our account issues using 24 hour chats and let's have it they're usually extremely frustrating and one ends up leaving them hanging after finally giving up. I'm my job, I am awake and taking care of business during graveyard hours then sitting all day so I have most of my business interaction at night when customer service has closed. Most of not all automated features are poorly designed with limited abilities for accomplishing even the most simple of tasks. However PayPal has somehow found a way to offer a chat not that can redoing to your questions as if it were a human entity. I'm so impressed with it I couldn't believe my eyes, who of this I'm speaking to? Open a PayPal account to see what I mean, I'll bet you will be amazed at it's uncanny abilities, and you will leave the sure feeling satisfied and at peace with your session!

Cons

PayPal provides a useful pay in 4 options but has no actual customer service for solutions regarding the program. Not one customer service representative has any information on how the program works. I currently have 3 active PI4 accounts but then when trying the option for a purchase for far less than my available loan option amount I reason a denial reason of “Application information tied to unusual activity” but I can get no details of what the unusual activity actually is.

Review Source

VJ

Victoria J.  
Small Business Owner  
Design  
Used the software for: 2+ years

### "A Simple and Reliable Way to Manage Online Payments"

November 17, 2025

5.0

Overall, my experience with PayPal has been positive. It’s reliable, quick, and makes everyday transactions simple. The ease of use is a big reason I keep using it, and it saves a lot of time compared to traditional payment methods. Invoicing is straightforward, and even though it lacks deeper customization, it gets the job done. I’ve had a few issues with support and occasional bugs, but nothing that made me stop using it. For managing payments, subscriptions, and personal expenses in one place, PayPal has been a convenient and dependable option.

Pros

What I like most about PayPal is how easy it is to use. Sending money, paying for online purchases, and creating invoices only takes a few minutes. The layout is simple, and everything is organized well, so I rarely get confused about where to find things. For the most part, I feel that the value for money is fair because the convenience makes up for the occasional fees. I also appreciate that PayPal connects smoothly with a lot of websites and apps, which makes managing expenses and purchases a lot easier.

Cons

The biggest downside is the fees, especially when receiving business payments or handling currency conversions. Customer support can be slow, and sometimes it takes multiple attempts to get an answer. I’ve also run into small bugs here and there, like delayed notifications or the app freezing. Invoicing works well but could use more customization options, especially for branding. Expense management is basic, and I still end up tracking certain things manually. Also, when PayPal places holds on funds, it can be inconvenient if you rely on quick access to money.

Review Source

Terynne I.  
Personal Trainer  
Consumer Services  
Used the software for: 2+ years

### "Reliable and Familiar, but Not Without Frustrations"

January 23, 2026

3.0

Overall, PayPal is a solid and reliable platform, but not my favorite. I continue to use it mainly because customers are comfortable with it and recognize the brand. While it’s convenient and familiar, there are better, more flexible, and more cost-effective options available for businesses.

Pros

PayPal is very well known and most customers already trust it, which makes checkout feel easy and familiar for them. It’s fairly simple to use on both the business and customer side, and that comfort level definitely helps reduce friction when people are paying.

Cons

I really don’t like that PayPal can hold your funds with little warning. As a business owner, that lack of control over your own money is frustrating. The fees are also higher compared to competitors like Stripe, and the inability to fully turn off shipping options adds unnecessary limitations for service-based businesses.

Review Source

Trinidad F.  
Remote Assistance Specialist  
Business Supplies and Equipment  
Used the software for: 2+ years

### "PayPal is your financial online pal!"

February 10, 2026

5.0

My overall experience with Paypal is extremely positive. I've had very little issues when using the product and app. I highly recommend this product to friends, family, and other users.

Pros

PayPal is very convenient and the app is very user-friendly. I really enjoy the ease and simplicity of this product. Also it's amazing how much you can do with the free version.

Cons

PayPal leaves very little to be desired. Especially when comparing Paypal to similar products and other apps. I do wish transactions through Paypal were a little bit faster. Sometimes there is a slight delay when transferring funds to a bank account.

Review Source

Raju K.  
Operator  
Luxury Goods & Jewelry  
Used the software for: 2+ years

### "A Widely Used Digital Payment Platform"

December 15, 2025

4.0

Overall, PayPal is a trusted and secure payment platform that works well for freelancers, small businesses, and users handling international payments.

Pros

1)In paypal prizing structure is transparent 2) Observed Quick Customer support for basic issues. 3) Interface looking very simple even uneducated people can get easily learn. 4)PayPal’s invoicing feature covers essential needs like invoice creation and payment 5)Day-to-day transactions usually work smoothly without major problems. 6)Expense management tools are basic and suitable for small-scale use. 7)

Cons

1)Charges are little high for international transactions. 2) Taking more time for complex issue by customer support. 3)Advanced invoicing features and deeper customization options are limited. 4)Customization options are somewhat limited, particularly for invoices and reports.

Review Source

VR

Verified Reviewer  
Admin  
Business Supplies and Equipment  
Used the software for: 6-12 months

### "PayPal Review: Reliable Global Payments with Room for Improvement"

April 8, 2026

5.0

Overall, PayPal is a dependable and widely accepted payment platform that simplifies online transactions, especially across borders. It stands out for its ease of use and trusted reputation. However, improvements in customer support, fee transparency, and app stability would significantly enhance the user experience.

Pros

Ease of Use: PayPal has a very intuitive interface. Sending and receiving money is quick and doesn’t require much technical knowledge, making it beginner-friendly. Global Reach & Value for Money: It’s extremely useful for international transactions. While fees exist, the convenience and trust factor often justify the cost, especially for freelancers or small businesses. Invoicing: The invoicing feature is clean and professional. Creating and sending invoices takes just a few clicks, which is great for managing small-scale business payments. Security: Strong buyer and seller protection policies give confidence while transacting online.

Cons

Customer Support: Response times can be slow, and resolving issues sometimes takes longer than expected. Direct human support isn’t always easy to access. Fees: Transaction and currency conversion fees can feel high, especially for frequent users or small payments. Bugs and Issues: Occasional app glitches like delayed notifications or login issues can disrupt the experience. Refunds: Refund processing can be inconsistent while some are quick, others take several days, which can be frustrating. Customization: Limited options for customizing invoices or dashboards compared to more advanced tools.

Review Source

SC

Sarah C.  
Co-CEO  
Consumer Goods  
Used the software for: 2+ years

### "Great for personal and business use alike"

October 21, 2025

5.0

I use PayPal for personal reasons most of the time - online shopping, sending money to friends, receiving money from friends (that's the most fun). Occasionally I will use it for business transactions, such as selling items online, where the invoicing feature is both easier to use than any other money transfer but also safer because it keeps a record of who is sending what for what. While the app gives me fits every time I have to transfer money out of PayPal to my bank, on the whole it's been an excellent addition to my financial management tools.

Pros

PayPal is easy to use and trustworthy. It feels like it has been around forever and I can trust them with my financial information. I like how easy it is to send money to others, for both business and personal reasons, and it's also super easy to use for invoicing when selling items online. It links my checking account and credit cards together in one easy place so I can use either when shopping online. The fees are reasonable and only apply to business transactions; I can use it personally for free.

Cons

I don't like the navigation within the app. It is hard for me to find how to transfer money from my PayPal account to my bank. I suppose they want me to keep my funds in my PayPal account.

Review Source

Francesco P.  
CEO  
Arts and Crafts  
Used the software for: 1-2 years

### "While being the most solid payment option, it's downsides are a big letdown."

January 2, 2026

3.0

Overall It was a little bit too daunting. The approval process and integration process are way too overcomplicated. They were built with a programmer in mind, not a vendor. Switched to Stripe

Pros

It's the most trustable brand out there. This is very important for clients. Where they see PayPal they know they are safe

Cons

But the problems are more on the side of the sellers. It is very long and tedious to get accepted. And even if you get in, it just gets 15 dollars to be checked again for documents. Be aware of that as you need to be an entity to be able to receive money from payments.

Alternatives considered

[Stripe](https://www.capterra.com/p/123889/Stripe/)

Reason for choosing PayPal

I did not, I've actually switched to Stripe

Review Source

Imanol Alfonso P.  
CPO  
Computer Software  
Used the software for: 2+ years

### "It is a must have in your business. "

September 22, 2025

4.0

My overall experience is good. I integrate PayPal in all my eCommerce. I think that is a must have for all the business.

Pros

Many people use PayPal, and the first rule in my business is to make it as easy as possible for customers to pay so that I can collect as much money as possible. PayPal takes this to the max.

Cons

The login system and API management sometimes fail or cause problems and delays. The system gets “stuck” and it's a bit frustrating.

Review Source

Susana F.  
Client Relationship Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "A Convenient and Trustworthy Payment Solution"

February 13, 2026

5.0

My overall experience with PayPal has been very positive. It’s extremely convenient and easy to use, especially for managing payments

Pros

What I like most about PayPal is how easy and secure it makes online transactions. The platform is user-friendly, widely accepted, and provides an added layer of protection for purchases, which gives me peace of mind when shopping or sending payments.

Cons

What I liked least about PayPal is that sometimes the fees can feel high, especially for small transactions or currency conversions.

Review Source

KK

Kate K.  
HR Manager  
Education Management  
Used the software for: 2+ years

### "Reliable, Easy-to-Use Payment Platform with Broad Acceptance"

March 20, 2026

5.0

Overall, my experience with PayPal has been very positive. It’s a dependable and widely accepted platform that makes sending and receiving payments quick and straightforward. The ease of use, combined with strong security features, provides a level of confidence when handling both personal and business transactions. It’s especially convenient for managing payments across different vendors and platforms without needing complex setup. The ability to integrate with various tools and e-commerce systems adds to its value, and the mobile app makes it easy to stay on top of transactions in real time. While fees and occasional account limitations can be a drawback, the overall convenience, reliability, and accessibility of PayPal make it a practical and effective solution for everyday payment needs.

Pros

Easy to use platform with a simple and intuitive interface Fast and reliable payment processing for both personal and business transactions Widely accepted, making it convenient for a variety of vendors and customers Strong security features and buyer/seller protection policies Seamless integration with e-commerce platforms and other financial tools Ability to send and receive payments globally with minimal friction Mobile app provides flexibility to manage transactions on the go Helpful transaction tracking and history for recordkeeping

Cons

Transaction fees can be relatively high, especially for business use Account holds or freezes can occur and may take time to resolve Customer support can be inconsistent or difficult to reach for complex issues Dispute resolution process can be lengthy and sometimes favors buyers over sellers

Review Source

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