# PayPal Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PayPal the right Payment Processing solution for you? Explore 26337 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/207944/PayPal/reviews --- PayPal 4.6 (26337) [View alternatives](https://www.capterra.com/p/207944/PayPal/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PayPal Ease of use 4.6 Customer Service 4.2 ## Pros and Cons in Reviews EB Emma B Financial ControllerNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “We can easily track and audit all transactions and it integrates with our accounting software leading to quick and accurate reconciliation of accounts.“ January 25, 2026 Rabindra k Network Security AdministratorComputer & Network Security, 51 - 200 employeesUsed the software for: 6-12 months. “The biggest drawbacks are the fees that add up quickly—especially the 3-4% currency conversion markup on international payments, the 1.75% instant transfer fee, and dispute charges for sellers.“ December 4, 2025 JE JoBeth E CEODesign, 2 - 10 employeesUsed the software for: More than 2 years. “It allows me to send and receive money quickly, manage transactions in one place, and securely pay for goods and services without having to repeatedly enter financial information.“ April 12, 2026 NAGESH B Sr Transaction Processing OfficerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “PayPal’s automated security systems are notoriously aggressive. If they detect a "spike" in your sales or a "suspicious" login, they can freeze your balance for 21 to 180 days.“ February 3, 2026 Yuriy Y OwnerLogistics and Supply Chain, Self-employedUsed the software for: More than 2 years. “It provided a secure, widely accepted platform for online payments and cross-border transactions, reducing friction and increasing confidence in everyday financial interactions.“ January 2, 2026 Lucia C OwnerConsumer Services, Self-employedUsed the software for: More than 2 years. “Just the identity verification - I use it to split bills with friends and family and it doesn't make sense that my transactions triggered the verification.“ February 16, 2026 LL Lois L Office ManagerReligious Institutions, 11 - 50 employeesUsed the software for: 1-2 years. “Online businesses may vy for my purchases but I always select companies that use Paypal because I've learned to trust them. When a company uses PayPal they are using a company that cares about the purchaser and they help us with everything from reporting my monthly spending to breaking purchase payments into smaller, more manageable payments!“ December 29, 2025 BB Bruno B CreativeApparel & Fashion, Self-employedUsed the software for: Less than 6 months. “Limited Customization: Business tools, specifically in-app invoice customization and reporting, are described as dated or limited.“ March 20, 2026 ## Showing most helpful reviews Showing 1-25 of 26337 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alicia E. IT and software developer ecommerce Telecommunications Used the software for: 2+ years ### "Efficient payment method for ecommerce" March 7, 2026 4.0 I’ve been using PayPal since 2016. As a developer I used to work integrated PayPal in software solutions for my clients. Has the best conversion rate (even better than debit card). Pros I usually recommend using PayPal for a more secure transaction to my clients. Invoicing is oso way more easier and rarely has errors or bugs. On the personal side I also prefer paying via PayPal, brings more peace of mind not adding you credit and just pay with your email account. Cons The transaction fee is quite expensive compared to other payment methods but it safer so, it’s not a big con. Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/) Reason for choosing PayPal Actually I integrated both on many e-commerce’s but on my own experience, PayPal brings more conversions than stripe Switched from [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[Stripe Billing](https://www.capterra.com/p/178774/Stripe-Billing/) Because some people told me to activate PayPal as payment method and the transactions are way safer (you don’t need to add your credit card number) Review Source VR Verified Reviewer Operations coordinator Retail Used the software for: 2+ years ### "Industry Standard for Invoicing and Global Accessibility" February 23, 2026 4.0 My overall experience with PayPal has been consistent. It is the most reliable way to handle international transactions and guest checkouts, which is why I continue to use it despite the high fees. It provides a level of security that makes me comfortable, even if the administrative side of the platform feels outdated and automated Pros PayPal excels at Expense Management because of its near universal acceptance. I find the Invoicing tools to be logically structured, making it simple to request payments from clients without needing a separate accounting suite. The ease of use for the app is high, super user friendly and the real time notifications provide excellent visibility into my cash flow. It is a reliable backbone for both professional and personal transactions. Cons The most significant issue is the Customer Support, which relies too heavily on automated systems that struggle with nuanced problems. I have also encountered occasional bugs and issues regarding the Data Management of transaction history, specifically when trying to export large date ranges for tax purposes. The fee structure for receiving international payments can be kinda steep compared to emerging competitors too Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/) Reason for choosing PayPal I chose PayPal because of its superior global brand recognition. While Stripe has a better API, PayPal is the most trusted name for guest checkouts, which reduces cart abandonment for my clients Review Source Tracie B. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Fair, not great for small non-profits " February 20, 2026 3.0 Fair. The hold times of donations made through PayPal giving and fees associated with giving and purchases are hard on small businesses and small non-profits. Pros PayPal is easy to integrate and set up as a form of payment processing for giving donations and for purchasing products from my small non-profit. PayPal does make invoicing customers and clients less of a hassle. Cons The fees and hold times of donations and income. Often, a non-profit has to wait at least 30 days before seeing their donation funds which is a barrier for small non-profits. Review Source SF Sergi F. Freelance Business Supplies and Equipment Used the software for: 2+ years ### "The standard for getting paid quickly even if the fees sting." January 24, 2026 4.0 I’ve used PayPal for my freelance business for years, primarily because it removes friction for my clients. When I send a PayPal invoice, I know my client can pay it in two clicks, which means I get paid faster. That convenience is the main reason I stick with it. The platform is incredibly reliable.I’ve never lost money and transfers to my bank are usually instant now. However, the trade-off is the cost. Between the transaction fees and the currency conversion rates (international clients), you end up losing a significant chunk of your earnings. It’s a solid tool that I rely on daily. Pros Client Trust & Speed. Everyone knows PayPal. Clients never hesitate to pay via PayPal. Invoicing is surprisingly good! For a freelancer, the built-in invoicing tool is actually great. I can save client details, generate a PDF, or just send a direct link in seconds. It looks professional enough without needing extra accounting software. Cons The Fees. This is the big one. If you invoice $1,000, seeing $30-$40 vanish immediately hurts. If the client pays in a different currency, the exchange rates PayPal offers are usually quite poor compared to market rates. Customer Support. It is incredibly difficult to reach a human if something goes wrong. You often get stuck in loops with automated bots. Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/)[Wise](https://www.capterra.com/p/234269/Wise/) Reason for choosing PayPal While Stripe has slightly better fees, it requires more technical setup or a separate third-party invoicing tool. PayPal is an all-in-one solution. Switched from [Wire](https://www.capterra.com/p/170279/Wire/) Chasing clients for wire transfers was a nightmare. It required them to go to their bank, which delayed my payments. Review Source DS Danielle S. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Take the good with the bad" March 23, 2026 4.0 I’ve had a pretty mixed experience using PayPal over time. On the one hand, it’s incredibly convenient. Setting up an account was quick, and I like not having to enter my card details every time I make an online purchase. Sending and receiving money is usually fast and straightforward, which makes it useful for splitting bills or paying people without much hassle. One of the biggest positives for me has been the sense of security. Knowing there’s some level of buyer protection gives me peace of mind when shopping online, especially from sellers I’m not familiar with. That said, there are definitely downsides. The fees can be frustrating, especially for certain transactions or when dealing with international payments. It sometimes feels like small amounts get chipped away more than expected. Another issue I’ve run into is how sensitive the system can be—there have been moments where transfers were delayed or my account was briefly limited, and it wasn’t always clear why. Overall, I’d say PayPal is reliable and convenient for everyday use, especially for online purchases, but it’s not perfect. It works well most of the time, but when problems come up, they can be a bit frustrating to deal with. Pros PayPal is a convenient and widely accepted payment method. Setting up a PayPal account is easy and hassle-free. Additionally, PayPal is accepted at many retailers, further enhancing its ease of use and convenience. Cons I have reservations about certain functionalities of PayPal. There are numerous scams associated with PayPal, and perpetrators often face minimal consequences. Additionally, PayPal lacks adequate protections for sellers. Consumers can fraudulently claim that goods or services have not been rendered, leading to a reversal of payment. The fees associated with certain transactions can end up feeling more like a penalty rather than a necessity. Alternatives considered [Cash App](https://www.capterra.com/p/246167/Cash-App/)[Zeller](https://www.capterra.com/p/10005081/Zeller/)[Venmo](https://www.capterra.com/p/222572/Venmo-/) Reason for choosing PayPal Length of time that I have used this product and familiarity. Review Source KR Kyle R. Trainer Health, Wellness and Fitness Used the software for: 6-12 months ### "Solid Invoicing with a Couple of Minor Hiccups" February 23, 2026 4.0 Overall, my experience has been very positive. It removes the friction from getting paid. For a freelancer or small business owner, the peace of mind knowing that I will get paid on time (or at least have PayPal automatically remind the client) is worth its weight in gold. I deducted one star purely because of the fees and the slightly outdated interface on the web, but for reliability and ease of use, it’s a solid tool. Pros What I appreciate most is the sheer convenience and speed. Creating and sending a professional-looking invoice takes less than two minutes, even from the mobile app. I love that I don't have to chase clients for payment; the system sends them reminders, and the "Pay Now" button makes it effortless for them to pay via card or their own PayPal balance. The money is usually available in my account instantly, which is a huge plus for cash flow. Cons The fee structure can feel a bit steep compared to some bank transfer options. While it’s the price to pay for convenience, watching 2.99% + a fixed fee come off the top of every invoice stings a little on larger transactions. Also, while the mobile app is great for creating invoices, the reporting features on the desktop site feel a bit dated and clunky when you need to dig into your quarterly earnings. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) I switched due to looking for a better user experience. Review Source VR Verified Reviewer Admin Accounting Used the software for: 1-2 years ### "Easy and Fast way to send and receive money" April 3, 2026 5.0 Overall, my experience with PayPal has been positive. It’s a reliable and convenient way to handle online payments, with a user-friendly interface and strong sense of security. While there are occasional downsides like fees or slower support, it generally works well and makes transactions simple and efficient. Pros What I liked most about PayPal is how easy and fast it is to send and receive money. The interface is simple, transactions feel secure, and it’s widely accepted, which makes online payments really convenient. Cons One downside of PayPal is that the fees can be a bit high at times, especially for certain transactions. Switched from [Cash App](https://www.capterra.com/p/246167/Cash-App/) Yes, I switched from another payment platform to PayPal mainly for its convenience and wide acceptance. It made managing transactions much easier and more streamlined for me. Review Source Mosab A. back end developer Computer Software Used the software for: 1-2 years ### "Reliable and Easy Online Payment Platform" March 15, 2026 5.0 Overall, my experience with PayPal has been positive. It is a reliable and secure platform for sending and receiving money online. The interface is simple and easy to use, and it is widely accepted by many websites and freelancers around the world. Pros PayPal is easy to use and widely accepted worldwide. I like that it allows fast and secure online payments, and it is convenient for sending and receiving money internationally. It also provides good buyer and seller protection, which makes transactions safer and more reliable. Cons One thing I liked least about PayPal is that the transaction fees can sometimes be high, especially for international payments. Also, account limitations or verification processes may take time, which can be inconvenient for users who need quick access to their funds. Switched from [Cash App](https://www.capterra.com/p/246167/Cash-App/) becanuse paypal is more save and it is pupuler. Review Source VR Verified Reviewer Executive sous chef Food & Beverages Used the software for: 1-2 years ### "A steadfast way to pay " March 22, 2026 3.0 I used to use PayPal consistently but now if find it to be more of a hassle to use compared to other options. If I have to use it I will. Pros Everyone knows what PayPal is and trusts PayPal since it has been around for a long time. I like that they still have a website and don’t force all their functionality into an app. Cons PayPal can be glitchy. Sometimes it won’t redirect when it is supposed to or it asks you to update information but then does not recognize the update. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing PayPal More familiar with PayPal and it would be easier to onboard it Review Source Leigh P. Cosmotology Health, Wellness and Fitness Used the software for: 1-2 years ### "Most secure money transfer app." March 22, 2026 5.0 Its a10/10 for me. no doubt about it. Its the First app I,ve used that take no time to send money to family Pros Its a platform I can rely on. Making transactions fast and accessible and its security is safe and critical, which aligns with my interest in quality. Cons Sometimes processes like dispute handling can feel a bit slow or unclear. But i understand its due to security reason. Switched from [Remitly](https://www.capterra.com/p/234233/Remitly/) Processing time was crazy plus the rate wasn't to my liking Review Source Larry H. Supervising Business Supplies and Equipment Used the software for: 2+ years ### "Paypal is my go to " December 22, 2025 5.0 Overall i give pay pal 6 stars. Above 5. Every money instution has cons bout them .but paypal goes above and beyond for there customers to help them have a great experience with paypal. Pros The ease of use of there website and the quick response from There customer support is top notch compared to cashapp or chime. Cons If someone sends you money from there checking account it takes up 5 days for you to get your money. Alternatives considered [Cash App](https://www.capterra.com/p/246167/Cash-App/)[Chime](https://www.capterra.com/p/228456/Chime/) Reason for choosing PayPal Paypal is top not h professionals when it comes to helping manage and maintaining your money when you choose paypal. Switched from [Cash App](https://www.capterra.com/p/246167/Cash-App/) Paypal cares about there customers like they are part of a family. Review Source Elizabeth S. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "PayPal for the Win" November 28, 2025 5.0 Overall, I love PayPal, I love how easy it is for my clients to use and I love how easy it is for me to use on several different websites. It makes purchasing things online safer. Pros I love the ease of use. It is free to sign up, and the platform offers very versatile payment options, with great buyer and seller protection. Cons When you want to talk to someone, sometimes it takes a while, or they send you to the seller and/or purchaser when you have already tried that route. Alternatives considered [Cash App](https://www.capterra.com/p/246167/Cash-App/) Reason for choosing PayPal I actually use both products. I use PayPal more frequently as this is a very well-known platform and it is easy to navigate for everyone. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Square was becoming outdated and needed something easy to use for my clients and myself. Review Source Debbie M. Owner Director Accounting Used the software for: 2+ years ### "Paypal - Security in Purchasing" December 7, 2025 5.0 I feel confident using PayPal, knowing I can dispute any purchase if the product doesn’t arrive or fails to meet expectations. Pros I value the security PayPal provides and would prefer to use this method for payment. Its support system protects both buyers and sellers, while the platform itself is simple, reliable, and cost‑effective. I regularly use PayPal to receive and pay invoices, and it consistently proves to be a convenient solution. I haven't come across any bugs or issues at this stage. Cons I don’t believe the product offers extensive customization, though I haven’t explored it in detail to be certain. Alternatives considered [Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing PayPal Customer Service was key - the ability to query purchases adds more security and avoid be exposed to scams. Review Source Aman M. Business Analyst Information Technology and Services Used the software for: 2+ years ### ""Effortless International Payments and Fast Transfers"" January 14, 2026 5.0 My overall experience with the Paypal is far good and the problems that Paypal Payments applications are solving are depicted below. 1)Limited Payment Option: Paypal provides businesses to accept bank transfer,Credit Cards ,Debit cards often with a single integration. 2)International Transaction: It simplifies international transaction as well as Receiving and sending Payment using their Email Adddress. Thus benefitting me in recieving payment easily and securily. 3)Invoicing : It helps businesses to download their Invoices of transcation in just one single click.It helps me in easy download of the invoices for my transaction. 4)Fraud Risk: Paypal provides advanced fraud detection and 24/7 transaction monitoring, helping to protect the businessses froma ny financial losses. Pros The things that I generally love most about the paypal payments ared depicted below 1)Easy International Transaction : This platforms helps me by accepting money across borders . And I can recieve money from international companies very easily. 2)Ease of Use: It is incredibly easy to send and recieve payments using just an email address. This is often faster than normal UPI Transaction or Bank Transfer. 3)Invoicing : This platforms helps me to quickly create and download the invoices of my transaction easily.It is easily Integrable. 4) Reputed Platform : This platform is globally recognized and trusted brand and one can trust it and use for international payment. 5) Quick Transfer : Payments are generally processed very quickly and will be available in your account in plenty amount of time. 6)Ease of Implementation : It can be easily implemented by Creating a business account easily . Apart from that Frequency of use of this application is most of the days. Cons Whether, overall things about this payment option ,but still there are some areas where it lag behind ,are depicted below. 1) Transaction Fees : This platform charges a Transaction fees for the transaction or recieving money from international companies. 2) Money Transfer : Generally money is instantly credited to the Paypal payment application but it generally takes (1-2) days to reach in your bank account . 3)Customer Support : Sometimes , I face diificulty with the customer support ,as I cannot ineteract with Customer Support online. Review Source BB Bruno B. Creative Apparel & Fashion Used the software for: Less than 6 months ### "Paypal review " March 20, 2026 5.0 PayPal is widely considered a "must-have" for online shoppers and small businesses looking for an easy, trusted way to handle payments, but it is less competitive for users who prioritize low transaction fees and fast, human-centered customer support. Pros Security and Privacy: Users appreciate not having to share their bank or card details directly with merchants. The Purchase Protection program adds confidence, ensuring money can be recovered if a purchase goes wrong. Ease of Use: The interface is frequently described as user-friendly and simple, making it easy to send and receive money with only an email or phone number. Convenient Shopping and Payments: It is widely accepted by millions of merchants worldwide. The "one-click" checkout makes online shopping fast. Flexibility (Pay Later options): Users enjoy the "Pay in 4" option, which allows them to split purchases into four installments. Centralized Wallet: Many like having different payment methods, such as bank accounts and credit cards, managed under a single, centralized account. Fast Transfers: Transactions between PayPal accounts are usually instant, and it is a reliable tool for freelancers and small businesses. Cons High Fees: Transaction fees, particularly for international payments and currency conversion, are considered high compared to competitors. Unexpected Account Holds: PayPal’s automated security systems can freeze funds or place temporary holds on accounts, which can disrupt cash flow for small businesses. Customer Service Issues: Users sometimes experience slow resolution times for complex issues or disputes. Limited Customization: Business tools, specifically in-app invoice customization and reporting, are described as dated or limited. Risks and Frauds: High exposure to fraud and phishing attempts can lead to security concerns. Review Source VJ Victoria J. Small Business Owner Design Used the software for: 2+ years ### "A Simple and Reliable Way to Manage Online Payments" November 17, 2025 5.0 Overall, my experience with PayPal has been positive. It’s reliable, quick, and makes everyday transactions simple. The ease of use is a big reason I keep using it, and it saves a lot of time compared to traditional payment methods. Invoicing is straightforward, and even though it lacks deeper customization, it gets the job done. I’ve had a few issues with support and occasional bugs, but nothing that made me stop using it. For managing payments, subscriptions, and personal expenses in one place, PayPal has been a convenient and dependable option. Pros What I like most about PayPal is how easy it is to use. Sending money, paying for online purchases, and creating invoices only takes a few minutes. The layout is simple, and everything is organized well, so I rarely get confused about where to find things. For the most part, I feel that the value for money is fair because the convenience makes up for the occasional fees. I also appreciate that PayPal connects smoothly with a lot of websites and apps, which makes managing expenses and purchases a lot easier. Cons The biggest downside is the fees, especially when receiving business payments or handling currency conversions. Customer support can be slow, and sometimes it takes multiple attempts to get an answer. I’ve also run into small bugs here and there, like delayed notifications or the app freezing. Invoicing works well but could use more customization options, especially for branding. Expense management is basic, and I still end up tracking certain things manually. Also, when PayPal places holds on funds, it can be inconvenient if you rely on quick access to money. Review Source Raju K. Operator Luxury Goods & Jewelry Used the software for: 2+ years ### "A Widely Used Digital Payment Platform" December 15, 2025 4.0 Overall, PayPal is a trusted and secure payment platform that works well for freelancers, small businesses, and users handling international payments. Pros 1)In paypal prizing structure is transparent 2) Observed Quick Customer support for basic issues. 3) Interface looking very simple even uneducated people can get easily learn. 4)PayPal’s invoicing feature covers essential needs like invoice creation and payment 5)Day-to-day transactions usually work smoothly without major problems. 6)Expense management tools are basic and suitable for small-scale use. 7) Cons 1)Charges are little high for international transactions. 2) Taking more time for complex issue by customer support. 3)Advanced invoicing features and deeper customization options are limited. 4)Customization options are somewhat limited, particularly for invoices and reports. Review Source DC Destiny C. Owner Arts and Crafts Used the software for: 2+ years ### "Paypal is Your Best Choice" November 6, 2025 5.0 Overall, there's not much about the app that I have any issue with! I've lived using this application for over 10 years and until they take it off the playstore I'll continue to use it! Pros I've been using payal for more than 10 years now! My favorite things about the Paypal App are the layout & the ability to manage my finances on a closer spectrum. Any time I've had any issues & contacted customer support, they've always taken care of me & resolved all of my issues to the absolute best of their abilities! The overall functionity & the ability to keep a closer eye on all of my finances & my expenses is key to my financial situation. Additionally, one of my favorite things a out Paypal is that you can choose to have a personal use account, or a business use account. Each account type offers you different functions, which adds to the overall perfection that is a financially based mobile application. I can assure you, you'll never find another app quite as perfect as the Paypal App. Cons In my honest opinion, there's not a whole lot about the Paypal app that i didn't really enjoy when i was using it. Ive been an avid user of the paypal app for over 10 years and will continue to use it furthermore. Review Source SC Sarah C. Co-CEO Consumer Goods Used the software for: 2+ years ### "Great for personal and business use alike" October 21, 2025 5.0 I use PayPal for personal reasons most of the time - online shopping, sending money to friends, receiving money from friends (that's the most fun). Occasionally I will use it for business transactions, such as selling items online, where the invoicing feature is both easier to use than any other money transfer but also safer because it keeps a record of who is sending what for what. While the app gives me fits every time I have to transfer money out of PayPal to my bank, on the whole it's been an excellent addition to my financial management tools. Pros PayPal is easy to use and trustworthy. It feels like it has been around forever and I can trust them with my financial information. I like how easy it is to send money to others, for both business and personal reasons, and it's also super easy to use for invoicing when selling items online. It links my checking account and credit cards together in one easy place so I can use either when shopping online. The fees are reasonable and only apply to business transactions; I can use it personally for free. Cons I don't like the navigation within the app. It is hard for me to find how to transfer money from my PayPal account to my bank. I suppose they want me to keep my funds in my PayPal account. Review Source Harrison K. Owner Consumer Goods Used the software for: 2+ years ### "Small Business Owner 4 Year Experience" January 12, 2026 5.0 As a small business owner Paypal has been the easiest software to use for invoicing and tracking transactions. Pros The instant transfers, the low fees and the ability to move money around to different account is amazing but being able to invoice customers directly from the software is invaluable. Cons Sometimes customer support is slow to resolve disputes but as long as you have evidence it will work out. Review Source AM Ally M. Sr Engjneering Manager Consumer Services Used the software for: 1-2 years ### "Necessity! But hard to debug without help" November 14, 2025 3.0 It was easy at first to implement PayPal because we had an account executive that was very helpful. I really was happy at the increase of engagement and users when we add a PayPal because it made it easy for them to buy our product. However, when we came to an issue, we discovered that our account executive had been removed and hadn’t been replaced. Therefore, we had no one to speak to, and I spent hours on the phone trying to debug what was going on. After we got it fixed, it did work fall asleep. But I was always nervous we would have another issue and we wouldn’t be able to fix it. At the end of the day, it’s a huge company and I understand that they can’t always allocate resources on smaller businesses, but there should be an easier way to ask for customer service than what they have in place now. Pros A lot of people use PayPal so it was an essential part of adding it to our payment experience. When we did have an account person working with us, they were very responsive and generally helped us try to troubleshoot when we had problems with implementation or questions about the spread of users. Cons Our account executive was pulled off of our account without letting us know. When we had a sudden breakdown of PayPal, I spent more than seven hours on the phone, trying to find the right person to speak to to help us deep bug the issue. Review Source VR Verified Reviewer Founder Leisure, Travel & Tourism Used the software for: 2+ years ### "Convenient and early to the party" September 8, 2025 4.0 Overall it is still convenient, widely used and easy to use so we receive and occasionally send payments to this day, using Paypal. It also has an audited invoice function with reminder alerts which is very useful Pros When I first started using Paypal about 10 years ago it was the supreme convenience of receiving and sending money quickly between people in different countries, when banks were not geared up for such fast and cheap banking services. Cons Today the price of a Paypal transfer, and currency conversion has become much more expensive, certainly compared to today's relative competition. The banks and digital banks have caught up. Review Source Susana F. Client Relationship Manager Health, Wellness and Fitness Used the software for: 2+ years ### "A Convenient and Trustworthy Payment Solution" February 13, 2026 5.0 My overall experience with PayPal has been very positive. It’s extremely convenient and easy to use, especially for managing payments Pros What I like most about PayPal is how easy and secure it makes online transactions. The platform is user-friendly, widely accepted, and provides an added layer of protection for purchases, which gives me peace of mind when shopping or sending payments. Cons What I liked least about PayPal is that sometimes the fees can feel high, especially for small transactions or currency conversions. Review Source KK Kate K. HR Manager Education Management Used the software for: 2+ years ### "Reliable, Easy-to-Use Payment Platform with Broad Acceptance" March 20, 2026 5.0 Overall, my experience with PayPal has been very positive. It’s a dependable and widely accepted platform that makes sending and receiving payments quick and straightforward. The ease of use, combined with strong security features, provides a level of confidence when handling both personal and business transactions. It’s especially convenient for managing payments across different vendors and platforms without needing complex setup. The ability to integrate with various tools and e-commerce systems adds to its value, and the mobile app makes it easy to stay on top of transactions in real time. While fees and occasional account limitations can be a drawback, the overall convenience, reliability, and accessibility of PayPal make it a practical and effective solution for everyday payment needs. Pros Easy to use platform with a simple and intuitive interface Fast and reliable payment processing for both personal and business transactions Widely accepted, making it convenient for a variety of vendors and customers Strong security features and buyer/seller protection policies Seamless integration with e-commerce platforms and other financial tools Ability to send and receive payments globally with minimal friction Mobile app provides flexibility to manage transactions on the go Helpful transaction tracking and history for recordkeeping Cons Transaction fees can be relatively high, especially for business use Account holds or freezes can occur and may take time to resolve Customer support can be inconsistent or difficult to reach for complex issues Dispute resolution process can be lengthy and sometimes favors buyers over sellers Review Source VR Verified Reviewer Music Producer Music Used the software for: 2+ years ### "My go-to option for secure online payments" January 23, 2026 5.0 My overall experience with PayPal is great, and I use it regularly for both personal and business use. So far I haven't come across an equal alternative. Pros I love being able to pay without always having to share my card details. The additional security is great for peace of mind and being able to keep track of my digital payment footprints. And the Resolution Centre is also a huge reason I opt to pay via PayPal. Having reliable help on hand for resolving issues is such a valuable feature and it's been very effective when I've used it. The fact that so many of its payment features are free for the customer is an absolute winner. Cons Occasionally there are some integration issues with some merchants where it seems like you're going to be given one more step before the order/payment is confirmed, and then it's suddenly gone through. More clarity on that would be helpful. Also, having PayPal appear as a popup instead of a new tab can sometimes make the user experience a little clunky. Review Source Similar Products Featured