# Page 6 | Syncro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Syncro the right Managed Service Providers (MSP) solution for you? Explore 147 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/207618/Syncro/reviews --- Syncro 4.6 (147) [View alternatives](https://www.capterra.com/p/207618/Syncro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 6 - Reviews of Syncro ## Showing most helpful reviews Showing 126-147 of 147 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NV Nick V. IT Support Information Technology and Services Used the software for: 2+ years ### "Syncro" May 30, 2023 5.0 Solving computer issues, keeping track of assets. Bulk scripts being sent out at once. Pros Keeping track of inventory and remote access to fix issues Cons no complaints right now. Works great for what we need Review Source KN Keith N. Owner Computer & Network Security Used the software for: 2+ years ### "Syncro is the best RMM / PSA for Small MSPS entering the MSP Market!" February 8, 2022 4.0 Pros Quick Setup and Easy Deployment, No Agent Limits Cons Patch management and Reporting, Patch management NEEDS to be able to exclude Patches Review Source Response from Servably February 21, 2022 Thank you, Keith. We appreciate your honest feedback regarding the platform. We have a number of improvements on the roadmap for 2022 and beyond. I think you'll be pleasantly surprised in the near future. Your comments, and all those from our global community, play a large part in helping us set priorities on the roadmap, so keep the comments coming! MW Matthew W. Owner Computer Hardware Used the software for: 6-12 months ### "Love it!!!" February 8, 2022 5.0 I have had it for a year now and i love it Pros I like the ease of use and value for the money Cons There is not much not to like. If i said anything it would be that there is a lot to learn and sometimes can be overwhelming Switched from [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Recommended by repairshopr Review Source Response from Servably February 21, 2022 Hi Matthew, and thanks for your review. It's so nice to see successful RepairShopr businesses grow and expand their solutions offerings by moving to Syncro. As an all-in-one, integrated, solution, as you're finding, there certainly is a lot of customization and configuration to go through to truly maximize your efficiencies. We do offer support to help you navigate your setup and our community forum is a great resource to learn from others. Our community loves to help others! If you haven't seen it yet, we'd recommend checking it out. DM Debra M. Administrative Assistant Information Technology and Services Used the software for: 1-2 years ### "Syncro is Great!" February 15, 2022 5.0 Great Overall Experience Pros Ease of Use, Time Management, Tracking Time For Jobs Cons Correcting Errors on Paid Invoices with Online Credit Card or ACH Payments is Impossible Without Removing the Payment. With Serialized Products Attached it's a REAL Pain Review Source Response from Servably February 21, 2022 Thanks for the review, Debra. I'd love to get more information from you regarding how we could improve our billing/refund/invoicing correct functionality. If you haven't, you might wish to send a request to technical support outlining your process now and how you think it might be improved. We take all feedback very seriously and love hearing from our global community on how we can continue to make Syncro the best MSP platform around. VR Verified Reviewer President Computer Software Used the software for: 6-12 months ### "State of the Art solution" October 1, 2023 5.0 Pros It's scalability and intuitive functionality Cons Documentation could be better for our naive users. Reason for choosing Syncro To run our MSP practice efficiently and for proactive RMM. Review Source TW Tom W. Company Owner Information Technology and Services Used the software for: 2+ years ### "My SyncroMSP findings" February 8, 2022 5.0 It's been good. Pros Syncro has been a great tool to assist with the management of our client's IT enviroments. Cons A better visual scripting engine/interface would be good. Having the ability to drag-drop workflow processes would speed the building of scripts and development. Reason for choosing Syncro Features vs fixed cost. Syncro provides value for money at present. Review Source Response from Servably February 21, 2022 Hi Tom, Thank you for your review. It's great to hear from our customers that utilize our scripting engine to improve their efficiencies and business processes. As you see, the scripting engine is extremely flexible but also takes some time to get used to the interface. We appreciate the feedback and idea of a more visual style for the scripting engine. We'll pass along your notes to our teams. SG Scott G. Owner Information Technology and Services Used the software for: 2+ years ### "Excellent Product" February 22, 2022 5.0 Support has been very good, and I find the product intuitive to use Pros The Eas of use is a great help to my staff and I. Cons Would like to see a better time recording/tracking function Reason for choosing Syncro Price, functionality, ease of use, completeness. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) ConnectWise was so overwhelming for novice computer users. Expensive and takes a long time to start using. Review Source Response from Servably February 28, 2022 Thank you for the review Scott! We're glad you find Syncro to be easy to use and that our support is meeting your needs. We're continuing to improve the product and we take all feedback seriously, so thank you again for that! hA halion A. director of client services Information Technology and Services Used the software for: 2+ years ### "good starter combo tool" September 9, 2022 3.0 it gets the job done but the bugs can be annoying Pros combined ticketing system and RMM which is fantastic, and charges per tech instead of endpoint Cons lots of outages and bugs, constant issues with new releases Reason for choosing Syncro cost and features Switched from [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) cost savings, ease of use Review Source NB Nathan B. Tech Computer Networking Used the software for: 2+ years ### "Great software" September 5, 2023 4.0 Great overall. Pros Ease of use. Can find everything I need. Cons Needs to be more customizable for specific situations. Review Source AR Anthony R. Radiant Technology Solutions Computer & Network Security Used the software for: 6-12 months ### "Lovely tool for our MSP" June 5, 2023 4.0 Lovely service. Pros The organization and automation is key for our business and we love it Cons The UI is a little lackluster, and The integrations do now work as well as expected. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[ConnectWise RMM](https://www.capterra.com/p/239557/ConnectWise-RMM/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[MSP360 RMM](https://www.capterra.com/p/241467/MSP360-RMM/) Reason for choosing Syncro Good sales team, constant improvements, and affordability. Review Source Lincoln L. President Information Technology and Services Used the software for: Less than 6 months ### "Syncro" June 5, 2023 4.0 Acceptable. Pros Best Patch Management so far as an MSP in the industry. Cons Scripting is poor and not as many as others Review Source OB Otto B. Owner Information Technology and Services Used the software for: 2+ years ### "From Otto" May 30, 2023 3.0 Again, happy to have all in one box. However does not use the PSA/billing as it would not work in the EU Pros I like i have all in one box, its for good value that you can just deploy one agent. Then you have remote and monitoring. Cons Your support is too slow to react, when something major take place. Look at the splashtop issue.I can understand it fixed now, but the fix is not rolled out asap to all client - disaster. Review Source Dany B. Security Administrator Information Technology and Services Used the software for: I used a free trial ### "Good product for daily use " August 31, 2023 5.0 Pros Easy to use fast and simple installSoftware saves lots of time Cons Nothing all is great and all good love it Review Source DD Diony D. IT Level 2 Support Information Technology and Services Used the software for: 1-2 years ### "Great tool for MSP" September 29, 2023 5.0 Pros The support they provide to any questions or special request.The Script community Library Cons Active Directory Integration is not present in a meaningful way Review Source BM Benny M. Business Manager Information Technology and Services Used the software for: 2+ years ### "Benny's Review" February 9, 2022 5.0 Pros Ease of operation, but I only use it on the accounting side. Cons Interfacing with tax software, (Avalara) Review Source Response from Servably February 21, 2022 Thank you Benny for your review. While we have a quite thorough set of add-ons, integrations, and APIs to use, we understand that we could always offer more. We continue to add new integrations and enhance existing add-ons based on our global community and hearing that you would like to get more assistance with Avalara, we'll see what we can do. HA Hyder A. IT Specialist Education Management Used the software for: 6-12 months ### "Excellent Product" May 31, 2023 5.0 Best product for Remote management & Asset inventory. Pros Best application for remote access & asset management inventory. Cons nothing so far which i can think of now. Review Source GR Gabriel R. CEO Computer & Network Security Used the software for: Less than 6 months ### "Syncro test drive" January 8, 2021 5.0 Excellent. Pros When I 1st saw the synchro demo at the ASCII conference last Fall, I was floored on how slick, seamless and quick the system worked. I signed up for a trial abd was able to import all of my autitask and connectwise data without any problems. The mobile app is also extremely functional. Their team is responsive and listens to feedback. Once system was setup and linked to QB, it all worked properly. Cons I wish tech support was a bit more hands on. Although, the truth is that their documentation is excellent and the tools they have work well. I am more of a people person, so I like to have a conversation instead of reading thru docs. Review Source Response from Servably February 21, 2022 Thank you for your review Gabriel. We're continuing to improve our technical support team and the processes they use to provide the most-timely and most-accurate responses to every request that comes in. We've already seen major improvements since the start of 2022 and look forward to continuing this positive trend throughout the year and beyond. And thank you for calling out how you were easily able to import your business from other platforms into Syncro. We're glad you're here and look forward to improving the platform based on feedback, just like yours. Wishing you continued success. CM Carolyn M. CRM Computer Networking Used the software for: 6-12 months ### "My review " January 6, 2021 5.0 Pros Ease of use. Very similar to what I already used before. Cons Needs more integrations. Has great integrations already just need more. Review Source Response from Servably February 21, 2022 Carolyn, thank you for your review. It's always encouraging to see businesses growing from RepairShopr into Syncro. Our Add-Ons and Integration partners is quite exhaustive, but we'd be glad to hear your suggestions on how we could include others. If you haven't yet, I'd suggest opening a technical support request with the partners you'd like to see integrated. We listen to all feedback and look forward to making your experience even better with additional integrations. So keep the suggestions coming. BH Bill H. Owner Information Technology and Services Used the software for: Less than 6 months ### "Thumbs Up" June 2, 2022 5.0 My over all experience with Syncro has been very positive. Pros I was able to setup SyncroMSP with relative ease compared to other RMM/PSA software. The seller for me was the licensing model. I like the pay per tech and not pay per asset model. It allows smaller MSP clients to grow without increasing their costs exponentially. Cons There could be more built-in scripts. I would like to see monitoring for ESXi. Switched from [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) For two reasons, cost and because of the purchase of Datto by Kaseya. Review Source Response from Servably June 7, 2022 Thank you for your review Bill. We're continuing to grow the product and take all feedback and feature requests very serious. We'll make sure your asks get surfaced up through the organization. dK donnie K. Network Techinician Information Technology and Services Used the software for: 6-12 months ### "User Survey" May 30, 2023 5.0 10 Pros It has all the tools MSP and Network tech need to remote in and backgrounding services Cons nothing so far, im not sure and dont really know Review Source JK Justin K. Service Manager Information Technology and Services Used the software for: 1-2 years ### "Great MSP & RMM Software" December 16, 2020 5.0 Pros Ease of use and that they are consistently rolling out new features and growing. Cons Lack of macOS remote support but they are working on this. Review Source Response from Servably December 22, 2020 Thanks Justin! We appreciate the praise. Our main priority is making our customers happy. MW Mark W. Owner Computer & Network Security Used the software for: Less than 6 months ### "Worth checking out for new and established MSPs" December 2, 2020 5.0 Pros Setup is easy and straightforward. Tied into Quickbooks and streamlined my ticketing-billing process. Patch management is simple and straight forward. The overall interface is easy to use and work with. HIPAA compliant, as of Nov 2020. Cons Relayed remote control can be laggy, but it works. No other complaints as of now. Review Source Response from Servably December 7, 2020 Thanks so much Mark! Similar Products Featured