# Page 4 | Syncro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Syncro the right Managed Service Providers (MSP) solution for you? Explore 147 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/207618/Syncro/reviews --- Syncro 4.6 (147) [View alternatives](https://www.capterra.com/p/207618/Syncro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 4 - Reviews of Syncro ## Showing most helpful reviews Showing 76-100 of 147 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TD Teri D. Owner/IT Technician/Web Designer/Accounts Information Technology and Services Used the software for: 2+ years ### "Started with RepairShopr and upgraded to Syncro" August 31, 2023 5.0 Before we started with Syncro/Repairshopr we had paper only records of our work and used our invoicing system for tracking customer work/purcharses. About 7 years ago we trialed a few different systems and found that RepairShopr fit the way we work the best, had by far the best inventory system and made our workflow, job tracking and billing SOOO much easier. We trailled Syncr a few times as it came out and once we were happy it would replace the other systems we were using for backups RMM etc we made the switch... and we will never look back. It has streamlined our entire business. made everything soo much easier, quicker and simpler. Pros The ability to have all your clients details in a central location, see everything in their history, invoices, tickets for all types of jobs plus their assets and any notifications all in one place is absolutely brilliant. The Inventory management is brilliant with alerts sent to the ordering team when item stocks are low and you can trace the items through complete workflows. The Remote Access for Assets works brilliantly and seamlessly for our clients and has been a gamechanger! Cons The only con we really have is that at times the Integrations with other systems feels part-finished. Like the functions were added just so they could say they have them and never looked at to see how they could work better. Xero Integrations for example could have the payments functions built in better so that any overpayments can be shown in syncro as a credit. There a a few that we use that have to be checked on to ensure that they are working correctly and removed and reset up when they are not. NONE of the ones that aren't fully functioning are critical to us however so it isn't a huge deal breaker. Reason for choosing Syncro When we trialled the others back in 2016 we found RepairShopr (Syncro's previous iteration) to be the most robust, had ALL of the functions we really needed and the cleanest most modern interface. Review Source BS Brad S. Project Manager Information Technology and Services Used the software for: 2+ years ### "I love this product and use it every day!" May 30, 2023 4.0 Of the many CRM/RMM products I've used over the years, this one is actually one of the easiest to use and implement. Pros I'm able to get 90% of my work done from one single portal. Cons They have a few features that still need tweaking, but fortunately, they listen to the community and are constantly improving. Review Source DC David C. IT Assistant Information Technology and Services Used the software for: 2+ years ### "Great for smaller MSP's" May 30, 2023 4.0 Syncro provides a lot of tools for a lower price than most others. We've never really had any serious issues with the software and it works great for our business. My biggest gripe however, is that we are unable to use our ticket metrics as one account is shared with reception who book the tickets. As reception also handle invoicing, they technically close all jobs. We suggested to Syncro an accounts type of account which would only allow invoicing, ticketing and CRM operations, removing all technician specific features and could be charged at a lower cost. If this was possible, Syncro would be one of the most competitive products on the market. Pros Syncro allows unlimited devices, but charges per technician. A hard to find pricing structure which significantly helps smaller MSP's get off the ground or operate more efficiently with larger customer bases. Cons The UI feels quite outdated, even with the recent revamp. Many tools are hidden away or very complicated to use. For example, changing an email template is found through various sub menus and not in the logical 'templates' section, which relates to other types of templates. The patch management definitely requires work as many devices simply do not update when they should be. Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Syncro The pricing was much better, as Syncro offer per technician / unlimited device pricing. This allows us to grow and keep costs down. Switched from [Comodo](https://www.capterra.com/p/10004350/COMODO/)[Pulseway](https://www.capterra.com/p/141792/Pulseway/) Pulseway was very feature limited and cost more than Syncro did at the time. Comodo ONE was free, but introduced a rather steep price curve part way through our use which we couldn't justify paying. Review Source CG Clayton G. IT Service Manager Information Technology and Services Used the software for: 2+ years ### "The best RMM you probably haven't heard of" May 30, 2023 4.0 Pros I realy enjoy the atmosphere that Syncro gives off. The connection it has with it's consumer base is top notch and the software works well. There have been a few bumps in the road with development hurdles but overall, a very good RMM and is fast and makes us more efficient. Cons I would not recommend to use the Integrated Remote connection tools yet. They have some training and adjusting before they are top teir. Alternatives considered [ConnectWise RMM](https://www.capterra.com/p/239557/ConnectWise-RMM/) Reason for choosing Syncro It was way too expensive and slow for what you got. I've also been through the implementation and it's awful. It's like riding in a space ship you don't know how to fly and each button you press breaks another button you already pressed. Switched from [Atera](https://www.capterra.com/p/144309/Atera/) We made the switch from Atera because the features were subpar and Synro had so many options. Review Source JO Justin O. Owner Information Technology and Services Used the software for: 1-2 years ### "Great Tool for Nimble MSPs" May 30, 2023 5.0 Syncro has saved me a ton of time. I manage just over 200 computers and servers by myself for 15+ clients, and Syncro helps me keep it all organized and maintained. Pros Setting up policies are easy to use and deploy. Patch management works well and provides an audit trail. Two remote connection methods make getting into computers reliable and easy. The layout is simple yet has all the information I need. For a one-man shop, Syncro is indispensable in its ability to save me time and effort. Cons My needs are relatively basic, and Syncro covers those basics well. I'm sure there are other options out there that are more robust offerings or have more complete feature sets. But for a small IT business like mine it is a good fit. Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/) Reason for choosing Syncro I liked the interface much better. And the pricing structure made a lot of sense for my business model. Review Source DS David S. Owner Information Technology and Services Used the software for: 2+ years ### "Syncro is great for a small MSP" May 30, 2023 5.0 Overall, our business would not be where it is now without Syncro. The cost has allowed us to make a profit, even when we were shooting ourselves in the foot with our low client rates. The support team is pretty fast and very friendly which is very important to someone who is in support. Pros I like the ease of use. You can get in and have it setup in minutes. It allows me to automate so many functions, which is extremely helpful for a small team. Cons I kow they have to focus on what they do best, but it would be super awesome if they teamed up with other companies and offered the other few typical MSP offerings, but without having to integrate. Like for example, if they linked up with a white-labelled backup software company and then offered the ability to enable backups and also the alerts, by adding it to a policy. Or a SOC, or DNS or web filtering, etc. Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/)[N-central](https://www.capterra.com/p/13803/N-central/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[Acronis Cyber Protect](https://www.capterra.com/p/237140/Acronis-Cyber-Protect/) Reason for choosing Syncro Better pricing and prettier GUI, and easier to use and setup Switched from [ITarian](https://www.capterra.com/p/185768/ITarain/) Syncro was easier to use and less "bulky". Also, the pricing is a lot clearer to understand and budget for. Review Source JL Jessica L. Senior Systems Administrator Information Technology and Services Used the software for: 2+ years ### "Syncro makes my tasks simple and painless… " February 2, 2022 5.0 Fantastic experience all around! Pros The scripting engine, if you can script it, Syncro will run it! If you can’t script it, Syncro has a community library of scripts to choose from! Cons Patch management and CRM features could use some help, but otherwise I haven’t found any Cons… Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Reason for choosing Syncro Cost Switched from [ITarian](https://www.capterra.com/p/185768/ITarain/) I needed more control, better management, and scripting that actually worked! Review Source Response from Servably February 21, 2022 Thank you, Jessica, for your review and in particular calling out our Scripting Engine and all-for-one pricing model. We think Syncro provides the best value to all MSPs by providing unlimited device agents and all features for every single Syncro user. And the Scripting Engine is just one of the "magic sauce" components to running a successful and profitable MSP, so it's nice to hear you're utilizing it with success. And our community scripting library is truly unique and offers a great way for businesses to "level up" without spending a lot of time "reinventing the wheel": Joseph H. President Information Technology and Services Used the software for: 1-2 years ### "A solid RMM and PSA Solution" February 9, 2022 5.0 Since making the move to Syncro, we've been able to streamline our workflow to monitor, manage, assist and bill our clients more effectively. Pros Syncro combines RMM, PSA, Ticketing, and Billing into a single interface that's easy to use and cost-effective. The tool was built from the ground up with components that work together. (Unlike their competitors, who have purchased other companies and rely upon loose integrations.) Also, Syncro product leads are listening to customer feedback and actively refining the product to improve productivity for MSPs. It is my hope that they never loose focus of this customer-centric approach! Cons While Syncro provides many amazing features, there is always room or improvement. One area that would benefit the most from some development love is patch management. Beyond that, I hope they'll continue refining an already amazing set of tools. Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Review Source Response from Servably February 21, 2022 Thank you, Joseph. Your review highlights a lot of what Syncro has to offer as an integrated PSA/RMM/Invoicing/Billing platform. As you've noticed, we're continuing to improve the platform based on our community feedback and we're looking forward to making great things happen in the future. PK Paul K. Senior Network Engineer Information Technology and Services Used the software for: 2+ years ### "Syncro is everything you need, nothing you don't, and VERY cost effective." June 5, 2023 5.0 Syncro was a game changer from us coming from GoldMine and Mas90 to move to QBO and Syncro. It does virtually everything we need, and does most of it really well. Splashtop is a really nice addition to the remote access suite (although the original Background Tools functions are even better for many things). Support is just an email away (yes, it's not the fastest - but it absolutely trumps supporting yourself with Goldmine), and the price is right. Pros Integration with Pax8, QBO, and (hopefully soon) more payment processors make this web-first system a real game changer. The cost per tech (instead of per endpoint) pricing makes it an order of magnitude less expensive than the "popular" choices for RMM and yet the feature set is at least just as good for most MSPs and ITS companies. Cons The calendaring function and interface is very rudimentary, the script troubleshooting can be a bit difficult, and the "flow" for things (how to find the 'recurring invoices' module, and other 'out-of-the-way' modules is not obvious even after years of use) are sometimes goofy for non "day to day" operations. There are some odd limitations on email notifications (why can't the customer's name be included on a "server down" email notification?) but these are few and far between, thankfully. Inventory and serials and PO functionality are very basic and some workarounds and adjustments are necessary to have a good workflow. Lack of "sales order" functionality as a module means we used 'Tickets' for this and excluded it from others' screens, but it's a bit unintuitive, much like the 'Approve' or 'Decline' estimate function. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[Continuum CRM](https://www.capterra.com/p/199103/Continuum-CRM/)[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Syncro Functionality, modernism, being RESPONSIVE to development requests, and price. Review Source WB William B. Owner Information Technology and Services Used the software for: 2+ years ### "Syncro works very well for this small company" February 15, 2022 4.0 Before Syncro, I had a best-of-breed approach, with a whole toolbox of separate apps. They all did their job wonderfully well, but didn't talk to each other. I wasted time finding the data I wanted and maintaining all the docker containers, servers, web subscriptions, etc. As a one-man shop, I need to maximize my time and automate everything possible. I tested and trialed a dozen RMMs, and at least a few long-term. Syncro had the combination of features I needed: monitoring, alerting, scripting, remote access, time tracking, invoicing, and Xero integration. I still use a couple of those other tools but in a much more limited and non-critical capacity. Pros The automated scripting is fantastic for data collection and maintenance tasks. Having customers, tickets, time tracking and invoicing all in one package saves me a lot of time. An API to connect other scripts running on servers into Syncro saves more time and keeps all customer info in one place. Xero integration was a must for me, and Syncro's works well. Products and services, tax rates, customers and contacts all stay in sync. Invoices sync from Syncro to Xero only; payments sync both ways. This is nice because I already had my customers paying me through Xero. The pricing per technician means I don't have to worry about where I install the agent. I have needed support several times. A couple where I didn't understand the app, and a couple where I was able to help them fix a bug. It usually takes a day to turn around a request, and each succeeding reply, but they stuck with me until it was resolved. Cons The web interface is not easy on the eyes. I actually took the time to re-do the CSS in a few places to make it work for me. I'd like to be able to use Splashtop from a Linux-based management computer. At present, you can only launch a Splashtop remote session from a Windows PC. The recently revamped policy module is still less than ideal. You can't create a default policy of any complexity and apply it to all your endpoints—only per-customer. Reports are just OK. There's nothing there I would show a customer in a meeting. Alternatives considered [SimpleHelp](https://www.capterra.com/p/209027/SimpleHelp/)[Atera](https://www.capterra.com/p/144309/Atera/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/)[Naverisk](https://www.capterra.com/p/171182/Naverisk-RMM-PSA/) Reason for choosing Syncro Reputation, fit to needs, price Review Source Response from Servably February 21, 2022 Thanks for the review Wiliam. We're glad you're getting some great use out of our unlimited-devices, one-low-price, model, as well as using our integrations and add-ons to enhance your business processes. 2022 and beyond will be bringing some excellent changes, so hopefully you'll see some of your "cons" turned into "pros" to make your experience even more powerful. TA Tristian A. Lead Support Technician Information Technology and Services Used the software for: 1-2 years ### "Syncro is a robust platform for MSPs" September 29, 2023 5.0 Syncro has helped us proactively and reactively manage our customers and their technology. Pros I like the integration, theres always links to the customer when interacting with their assets or otherwise, the way all the information is basically a click away to get to everything in tickets or assets. Cons No abuility to schedule tickets for later Review Source Paco L. CEO Information Technology and Services Used the software for: 2+ years ### "A great system that scales with your growth" December 16, 2020 5.0 I can't say enough how amazing the team is there. From \[SENSITIVE CONTENT HIDDEN\] and everyone in between has allowed our MSP to grow from a 1 man shop to having 5 employees. Not only has their help allowed us to shift our initial system to scale but allowed us to better understand how to utilize the tools and features of the system. Pros The best feature of the system is the complete integration of both the RMM and PSA. Having the ability to customize the system to your needs for information to store or manage your client's assets makes our day to day easier. The constant new feature releases let us know the system is constantly being improved. Cons Not much to dislike. As you use the system there are plenty of training resources to get around any dislikes or issues you may run into. The great thing about Syncro is depending on your used case there is probably more than one way to achieve this goal. Alternatives considered [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Reason for choosing Syncro Ease of use is probably the biggest reason along with the amazing community Syncro has grown in the short few years it has been around. Switched from [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) We were on their previous RepairShopr platform which gave us the intimate knowledge needed to migrate to their SyncroMSP PSA. Review Source Response from Servably December 18, 2020 Thanks Paco...We look forward to watching you continue to grow in the coming years. CP Cyprien P. Manager Information Technology and Services Used the software for: 2+ years ### "Give a chance to syncromsp it's Huge !" September 29, 2023 5.0 I tried competitors like autotask ou connectwise but syncro is everything i need in the same product. Pros Very easy to use and powerful at the same time.It could be insane with field effect (covalance) integration Cons Every communication with customer is fast and easy. SMS / email, approved estimate... min max inentory. so much nice feature ! Reason for choosing Syncro because of the module inventory, monitoring, invoicing... all included Review Source Brian W. Owner Computer & Network Security Used the software for: 2+ years ### "Great for me!" September 29, 2023 5.0 As a one-man shop, Syncro's automations save me a lot of time. Pros This PSA/RMM scales with your business. I am a one-man shop currently and I can have unlimited assets and customers in Syncro. You are licensed per user, not per device. The invoicing module is powerful. Cons I feel like the UI could be improved. There are some things you can't do in the mobile app. You can only have two sales tax lines. Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/) Reason for choosing Syncro Atera was terrible. Review Source AR Andy R. Owner Information Technology and Services Used the software for: 2+ years ### "SyncroMSP - Recommended for MSPs" June 13, 2023 5.0 Good and enjoyable. Like the community and open webinars about the product. Feels more like a partnership thaty a client-vendoe relationship Pros The remote monitoring and management tools. Also like the staff and user community forums e.g. facebook forum and the involvement of Syncro employees Cons PSA - still not using invoicing etc. as everything is already set up in Kashflow accounts package Reason for choosing Syncro Gut feeling - liked the interaction with account managers and "Open Office Hours" Switched from [Pulseway](https://www.capterra.com/p/141792/Pulseway/) Pricing per endpoint Review Source Lucas B. Director Information Technology and Services Used the software for: 6-12 months ### "Great well rounded RMM/PSA for the small MSP" September 27, 2023 4.0 Pros The ease of setup and the all-in-one nature makes Syncro a very simple choice for the small MSP. It doesn't do anything excellently but does everything well Cons Patch management although works there are some quirks where the device can show offline which stops scripts and patching from working. Alternatives considered [N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[HaloPSA](https://www.capterra.com/p/20971/HaloPSA/)[Atera](https://www.capterra.com/p/144309/Atera/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Review Source Marco H. Director Information Technology and Services Used the software for: 1-2 years ### "Excellent option for nimble MSPs, flat fee for unlimited endpoints" September 21, 2022 5.0 I am very happy and the community support is excellent, great value for money Pros Unlimited endpoints for a flat monthly fee Cons Integration with Quickbooks Online is sometimes a hit and miss Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Syncro Unlimited endpoints Review Source RS Ronen S. Director of Technology Education Management Used the software for: 2+ years ### "Great solution for Teams or individuals " May 31, 2023 5.0 Internal IT support department, getting support requests through email or SMS, monitoring all network devices including SNMP devices and setup scripts to auto fix computer problems, running updates, and if needed I can remote login to each machine with the built-in Remote Desktop. Pros Ticketing and RMM in the same solution that charge by Technician and not by end point. Cons no really easy way to install it against on a network PC's Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/) Switched from [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Lake of functionality Review Source John R. Database Administrator Information Technology and Services Used the software for: 6-12 months ### "Help desk to another level" June 1, 2023 5.0 It is great to help our customers, as easy to connect and watch live what they are doing. Also, helping them, without affecting their job, working in the background. Keeping the PCs up to date and also monitored is a great value for us. Pros Our company, provides Help Desk Support to several countries, and finding a tool, that can help us to remote, and also to apply scripts, get information and keep PCs secure, was very important. We got in Syncro, a great partner, and now, we can trust that, the big majority of our support can be done with this tool. Cons Maybe, the biggest concern was the price, however, at the end we got a good deal. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) Reason for choosing Syncro Because, it provided a real solution for all of our needs, such as scripting and background control. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) It has a better suite of options for Remote Support Review Source ND Nick D. CTO Information Technology and Services Used the software for: 2+ years ### "Syncro RMM and PSA " May 30, 2023 4.0 Syncro does what I want and it works well however their are some issues that if addressed could make it better and support is the biggest factor. Pros The remote management of computers and servers is easy in Syncro. Creating Powershell scripts for repeatable tasks is a breeze in Syncro. Cons Patch management errors but still works. Scripts don't always work. Some devices show offline even though they are online. Support is lacking. Switched from [ITarian](https://www.capterra.com/p/185768/ITarain/) I switched from ITarian as they couldn't keep their promise of unlimited assets free forever. It was a good decision to switch as creating and running scripts in ITariain was too complicated and I couldn't get it to work. Review Source YK Yoel K. IT Admin Information Technology and Services Used the software for: Less than 6 months ### "You get more value for the price. " June 17, 2023 5.0 Very friendly staff waiting to help grow and support you and your business for the all included price. Pros The fact that they have a flat feet for unlimited agent management helps with our break/fix and BYO-AV clients, no need to pay for each agent deployed. Cons The mobile app could use work, however for what it’s worth I like what they have so far. I wish SyncroLive is available on mobile. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Syncro Price and the value Switched from [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Cost Review Source Daren A. President Information Technology and Services Used the software for: 6-12 months ### "Syncro Software" June 9, 2023 5.0 Pros I feel the software was very easy to setup and it does almost everything else that others do but for a much, much lower price Cons There is not a lot of things to dislike about Syncro - other than it would be nice to have it easier to switch to a different remote product, then Splashtop Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Syncro Mainly chose it because of the cost Switched from [ConnectWise MDR](https://www.capterra.com/p/255084/ConnectWise-MDR/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Mainly cost - I was paying over $800 a month for something I am getting for $139 now Review Source BT Bryce T. Systems Administrator Business Supplies and Equipment Used the software for: 6-12 months ### "Great Value" August 28, 2023 4.0 Overall we are pleased with Syncro, we only use it for Remote control and Patch management currently. Which was super simple to implement. We are in the process of implementing asset management, which has caused some issues that were easily resolved by customer support. Pros Syncro is simple to deploy. Works great out the box. Would be nice if assigning policies was simpler. We are an Inhouse IT department so don't use any of the Invoicing or billing functions. Cons Would prefer multiple monitors in remote control. It is not difficult to switch between monitors so it is fine. Just would be nice to be able to see all of the monitors at once. All of our Clients have at least 2 monitors.WE don't use billing at all so I can't comment on that at all. Alternatives considered [Plesk](https://www.capterra.com/p/154482/Plesk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Syncro Cost Review Source VR Verified Reviewer VP Sales & Marketing Information Technology and Services Used the software for: 1-2 years ### "Best value for your PSA and RMM platform" May 28, 2021 5.0 We have been pleased with the performance of Syncro and overjoyed with the savings of nearly 65% over our previous software. As more APIs have become available, we are almost integrated with all other products we use such as QuickBooks, etc. Pros The products within Syncro are continually being updated, enhanced and added to the PSA and RMM. Although there are a few features that are missing that are found in other platforms, the cost can be a whopping 65% or more less for nearly the same features. Many new integrations have been added recently to make Syncro more like the heavy hitters, such as adding Splashtop to the RMM. You'll find their monthly webinars that cover enhancements, current processes, and questions that you might have, very informative. The migration was easy when moving from our old platform to Syncro. Cons The absence of a built-in timer and a technician timesheet are missing features that would greatly enhance the software. Review Source CH Chris H. President Information Technology and Services Used the software for: 6-12 months ### "Great TIcket Management/RMM/Integrated Remote Access" February 8, 2022 5.0 Syncro allows me to manage most of my business processes as a MSP. Wouldn't know what to do without it! Pros The ticket management is great. Tickets can be assigned internally, or by customers through email or via desktop app. Mobile alerts allow me to respond to new issues quickly. RMM automatically alerts you to issues that the customer doesn't even know exist, and has some customization options for specific monitoring needs. Cons Integrated remote access is great from Splashtop, but I would like to allow customers to initiate a one-time session with Splashtop that could be integrated as well. For now, I will continue to need another remote access system that allows me to do this. Alternatives considered [N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[Atera](https://www.capterra.com/p/144309/Atera/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing Syncro Competitive pricing, features that met my needs. Review Source Response from Servably February 21, 2022 Thank you for the review, Chris. What great feedback you have to share regarding our helpdesk / remote access solution. Being able to start a quick remote session from the end-user agent is a nice feature request. It's so nice to also hear how much value you're getting out of our feature-set that's included for one low fee, without needing any other 3rd party platforms. Wishing you continued success! 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