# Page 3 | Syncro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Syncro the right Managed Service Providers (MSP) solution for you? Explore 147 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/207618/Syncro/reviews --- Syncro 4.6 (147) [View alternatives](https://www.capterra.com/p/207618/Syncro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 3 - Reviews of Syncro ## Showing most helpful reviews Showing 51-75 of 147 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NS Nick S. Sales Telecommunications Used the software for: 6-12 months ### "A Significant Improvement Over Legacy Systems" December 5, 2025 5.0 Our experience with Syncro has been overwhelmingly positive. Coming from a more outdated system, it feels like a major upgrade—everything is more organized, secure, and centralized. The platform has helped modernize our operations, improve efficiency, and keep our team and clients better informed. Pros Syncro delivers strong value for the price, with an intuitive interface that made the learning curve easy. Its built-in RMM, remote access, and monitoring tools work smoothly together, and the reporting features make it simple to show clients what’s being done behind the scenes. Overall, it offers a modern, streamlined toolkit without the complexity or cost of many competitors. Cons Some features lack depth, and the project management tools could be stronger, but nothing has significantly impacted usability. Switched from [Rev.io PSA](https://www.capterra.com/p/10024830/Rev-io-PSA/) Tigerpaw was becoming outdated, and before their shift to Rev.io, we knew we needed a more modern, advanced system with stronger built-in features. Review Source WB William B. Lead Tech Computer & Network Security Used the software for: 2+ years ### "Syncro is an excellent tool for MSP's" October 10, 2025 5.0 Our overall experience with Syncro has been excellent. It is a robust platform that offers us a quick look at the health of our clients computers. Pros Ease of setup and ease of use is excellent. You can be up and running very quickly and still have a robust set of options. The value for what you are paying is excellent. The alerts and ability to monitor clients computers is excellent. Cons A few difficulties integrating with quickbooks however once established it works well. This was a minor short term problem. Review Source Response from Servably October 14, 2025 thanks for the review, William! appreciate the feedback and love hearing that Syncro is giving you the features you need with great ROI. thanks for being a partner and don't hesitate to reach out if we can help with anything else. SA Samuel A. Business Owner Information Technology and Services Used the software for: 2+ years ### "A+ Solution" December 18, 2025 5.0 Syncro has made life easier by putting everything in one place so I’m not juggling a bunch of tools. It saves time, cuts costs, and helps me stay on top of things like patching and alerts without extra effort. Overall, it keeps things running smoothly and makes scaling way less stressful. Billing per technician instead of per endpoint is a great benefit as well! Pros All in one platform. Syncro handles my invoicing, stock management, POS, RMM, and Patch Management. Having everything in one platform has been fantastic. Cons Not much to dislike about Syncro, my biggest issue would be that we are billed in USD whilst we are based in Australia. Switched from [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) Had issues with N-Able and support was very lacking. Syncro felt like a great fit. Review Source SJ Sanjog J. IT Technician Computer Networking Used the software for: 1-2 years ### "A Reliable All-in-One Solution for MSPs" May 14, 2025 4.0 It’s a solid all-in-one platform that simplifies daily operations by combining ticketing, RMM, invoicing, and customer communication. Some areas that could be improved like deeper reporting and more robust automation. Pros Syncro combines PSA and RMM tools into a single platform, making it easy to manage tickets, automate tasks, and monitor systems from one place. Cons One downside of Syncro is that some of the more advanced features, like scripting and automation, can be a bit limited compared to other dedicated RMM tools. Review Source JE Joshua E. IT Manager Hospital & Health Care Used the software for: 1-2 years ### "Streamlined IT Management with Syncro's Robust Features" December 23, 2025 5.0 Pros I like that Syncro provides everything that other RMMs lacked, offering a complete solution for our needs. The smart ticket search feature is particularly useful as it allows me to find similar tickets and see resolutions without creating a knowledge base, saving a lot of time. The new integration with M365 is great because it makes password resets a breeze and eliminates the need to switch between different portals. I also appreciate the baseline checks that help double check configurations, ensuring everything is set correctly. The initial setup was very easy for my team, making it accessible and convenient. Cons I wish the thumbnail on the asset overview could at least auto update and I wish that there was a way to see idle time that way if we see a user is away we can takeover and do what we need quickly. Maybe to link ticket automation with the ability to run scripts. That way if some creates a ticket that is unable to print it could run a script to restart the spool service and clear the queue. Review Source BS Brent S. IT Supervisor Information Technology and Services Used the software for: 2+ years ### "Syncro is a very good platform for remote access" September 26, 2025 4.0 Very positive, some outages here and there deteriorate the experience, but overall is very usable and cost effective compared to other solutions Pros Ease of use, easy to pick up and use RMM built in is very nice Background tools are my most used tool Scripts are very nice Cons The inventory system can be improved substantially, I have techs on site and being able to have their cars do stock would be nice Alternatives considered [IT Glue](https://www.capterra.com/p/170401/ITGlue/) Reason for choosing Syncro Cost was more reasonable compared to a per endpoint cost Review Source Response from Servably September 29, 2025 Thanks for the review, Brent! Appreciate the feedback and glad to hear background tools and scripting are working well for you. I'll pass your inventory feedback along to the team, we're always looking at different use cases and improvement opportunities. Don't hesitate to reach out if we can help with anything else! MC Michael C. IT Service Desk analyst Information Technology and Services Used the software for: Less than 6 months ### "Honest review of Syncro" December 8, 2025 4.0 The overall experience with the site has been fantastic with it being easy for me to use and for the rest of the team with functions like the built in calendar and functionality to mange connected devices being easy and efficient to deal with tickets that have been reported to us. Pros The functionality an ease of access to the different areas and functions are all easily accessible and quick to access allowing you to be able to quickly locate the areas that you need which is effective and easy to learn with it taking me less than a day to locate everything that I needed. Cons The load times when leaving a ticket for a prolonged amount of time will lead to the page needing to be reset which is inconvenient and when using the app along with the system not flagging if another team member is working on a ticket it can lead to confusion with classing details from team members working on the same ticket at once. Review Source KH Kirk H. Manager Information Technology and Services Used the software for: 2+ years ### "Syncro Review" December 17, 2025 4.0 Over it is a great tool to you when you have multiples of customer accounts and the ease of use is fantastic great for monitoring and management of a network. Pros I like that it is very user friendly. Everything is laid out to support the user friendliness, and it is customizable if the layout isn't exactly how you like it. It's the best value for the money that I have found. the remote access tool is great I use it every day and it is seamless. Cons I would say that if I had to pick something out that I didn't like would be the changing of the customers info should be in one place and not have to go to different sections to change all of the customer information. Review Source VR Verified Reviewer Infrastructure Engineer Information Technology and Services Used the software for: 2+ years ### "cost-effective solution for small MSPs" August 1, 2025 5.0 Using it every day from logging and maagning tickets, to remote access, running scripts and billing. Pros Its a great all-in-one solution for MSPs, with ticketing, remote access, scripting and billing, and it is relatively cheap. Cons The user interface is not the greatest if you compare it to competitors, the mobile app is very limited Alternatives considered [N-central](https://www.capterra.com/p/13803/N-central/) Reason for choosing Syncro For it's simplicity, built-in PSA features, and predictable pricing Review Source ML Marius L. Tier Three Helpdesk Technician Information Technology and Services Used the software for: Less than 6 months ### "Best RMM and PSA platform specifically crafted for Managed Service Providers (MSPs)." December 18, 2025 5.0 My overall experience has been great. Syncro does everything I need it to do. It is easy to navigate and has a ton of features Pros The ease of use and easy to learn compared to other platforms. Syncro is also very intuitive and one can tell that it was designed by IT professionals who knows what the technicians require from Syncro Cons Remote connections can sometimes be slow and there is no option to automatically reconnect to a workstation when it restarts during a remote session. Switched from [Kaseya BMS](https://www.capterra.com/p/158273/Kaseya-BMS/)[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) I moved to a different company and can definitely say Syncro is much better. It also integrates multiple platforms into one. Review Source SD Steve D. Helpdesk Manager Information Technology and Services Used the software for: 6-12 months ### "Syncro - A Good RMM Product" December 17, 2025 4.0 Better overall than most tech companies I work with recently. A lot of potential upside. They care about improving the product and the company. Pros The scripting engine is powerful and consistent. Multi-layered policies can be very powerful and convenient. There is a lot of breadth the product and a strong potential to go from being a merely good product to great. Cons The customer care side of Syncro needs work. Communication through email has a less than desirable look and emails on tickets may not chain properly. The ticketing side of the program lacks the ability to script and automate that makes the RMM portion of the product great. Switched from [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) Cost, product was frustrating to use and stale. Review Source JA Josh A. Tech Information Technology and Services Used the software for: 2+ years ### "An absolute breeze to use" December 9, 2025 5.0 An absolute breeze to use. It has improved our support and handling of clients 10 fold over the last few years. Pros Ease of use and integration options would be the main points. Also love the ease of asset management and deployment. Cons Next to nothing, but if I had to I would say faster hosting servers in Australia would be nice. At times page response can be slow. I assume this is due to having no servers hosted in Australia. Switched from [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Required more integration. Syncro had it all plus more! Review Source KJ Keena J. Helpdesk Computer & Network Security Used the software for: Less than 6 months ### "Positive review!" December 5, 2025 4.0 Overall, I would say Synchro is easy to use, even with issues with navigation. For example, the edit tab could be less exclusive - when you open the tab you could freely move back and forth within the ticket while it saves updated information. Pros I like Synchro because of the ease of streamlining communication within the company and with customers through the portal. Cons The tabs and links in Synchro could be more linear by creating accessibility from one delineation to the next. Review Source DG David G. Owner Information Technology and Services Used the software for: 2+ years ### "It’s ok but better exists." September 22, 2025 3.0 Pros It just worked - for the most part. I liked the number of features though the UI is dated. The invoicing module was well developed. Cons I hated the fact that I could not set up Stripe ACH. Worldpay is ludicrously expensive and not friendly to work with. I used another ACH system entirely. Support was just ok and development velocity was slow. Review Source Response from Servably September 26, 2025 hi David! thanks for the review. I'm sorry to hear you had issues getting the Stripe integration configured, can certainly understand frustration there. Appreciate the callout for Syncro's invoicing capabilities which is some of our more popular functionality for MSPs (no surprise there, who doesn't want to capture more revenue). I'm not sure how recently you've used Syncro but the team has invested quite a bit this year in our support infrastructure as well as our release cadence—we're shipping new features every month and have a much sharper public roadmap on our website (https://syncromsp.com/roadmap). Thanks again for the review and for using Syncro! AW Andrew W. IT Helpdesk Specialist Information Technology and Services Used the software for: 6-12 months ### "Lots to love" December 19, 2025 5.0 positive, I have my view setup how I like it and I can easily access assets remotely to fix problems. It provides us with a secure method of storing client contact information and has lots of great tools that help us do things on any imaginable scale, from checking one computers internet connection to the whole company's across offices. Pros I love the seamless organization of client info and easy to learn and use interface that makes it easy for clients to submit tickets and easier for me to monitor them and their progress. Cons Minor UI issues with the page refreshing when editing tickets from the ticket view screen. I have to scroll back when managing alert tickets that are low priority. Review Source MD Mackenzie D. IT Technician Computer Networking Used the software for: 1-2 years ### "Easy to use and brilliant for organization" October 8, 2025 5.0 I've had a very pleasant experience with Syncro so far, I've been using it about 2 years and have yet to run into any major issue or anything that I would say limits my ability to do my job Pros Organization is a breeze with Syncro, from customers to assets to policies. Also, it provides easy access to assets remotely with active monitoring making IT support much easier to manage Cons Security groups could definitely be improved as it's quite difficult to find the settings needed to change authority for different people. Review Source Response from Servably October 9, 2025 thank you, Mackenzie! Appreciate the review and thrilled to hear you're finding Syncro valuable and easy to use. I'll share your feedback re: security groups with the team, feel free to jump into our community if you've got specific recommendations for improvements there as we're always looking for feedback. RB Ron B. Owner Information Technology and Services Used the software for: 6-12 months ### "Ease of access and save money." December 5, 2025 5.0 Moved from Atera and love Syncro. I was able to reduce my costs, and have better options to troubleshoot a machine without even remoting onto it. I can see last software installed, etc.. Pros Ease of management of endpoints. Can chat with clients, access terminal without remoting on. Agent on endpoints shows the name of the pc and users can open a ticket very easily Cons I would like to be able to browse all of the pc's on a client business using the mobile app. Web version works fine. Switched from [Atera](https://www.capterra.com/p/144309/Atera/) Couldn't always rely on atera. Sometimes agent is installed, and computer would show offline, even though i knew it was online. had to work around the software several times. Review Source EF Emily F. Support Specialist Information Technology and Services Used the software for: 6-12 months ### "Amazing services!" December 17, 2025 5.0 Overall, Syncro has been easy to implement, fast for our users to learn and master and provides a great experience for us and our clients, allowing us to tailor their needs with the customization of the site. Pros Backgrounding tool and scripts are an irreplaceable tool to use for my every day job. This provides a better experience for our clients and ultimately, makes us look better at such a reasonable price. Cons It would be nice to have a project manager built in with Syncro as managing projects within a ticket can get overwhelming or even having an easier way to manage our monitoring systems and servers. Review Source TS Tom S. Director Information Technology and Services Used the software for: 1-2 years ### "Solid platform, good pricing" July 10, 2025 5.0 Solid platform to use - easy to navigate round, and adding devices is straightforward. Relatively good pricing considering what you get. Pros The ease at which you can see assets and devices at a glance, and customise the asset display lists (i.e. to add fields for operating system versions, asset last seen etc). I also like how it integrates with Splashtop well. Cons Patch management - can be very buggy when trying to deploy feature updates (I.e. Windows 11 23H2). It works fine for everything else, but very intermittent for big patches. Review Source Response from Servably October 3, 2025 thanks for the review, Tom! Appreciate it and great to hear Syncro's been a valuable tool for your business. I'll share your patching feedback with the team, we're always improving and tightening things up with our monthly release updates and our community is another great place to share feedback or areas for improvement. MA Mohammed A. Sr. Systems Architect Information Technology and Services Used the software for: 6-12 months ### "Effortless Asset Enrollment and Monitoring with Seamless MS 365 Integration" December 11, 2025 4.0 I love it; it is easy to enroll new assets and monitor them, seeing both hardware and software information. The integration with MS 365 also helps with registering users in the organization. Pros Putting everything in one place while I work on the ticket, so I can seamlessly connect remotely and securely to the user’s machine, save time, and have all user information on the same page. Cons I am unable to update my note after submitting it. To make any changes, I have to delete the entire note and create a new one from scratch, which is time-consuming and inefficient. Review Source NP Nicholas P. Information Technology Coordinator Automotive Used the software for: Less than 6 months ### "Great product, good amount of interactivity" October 7, 2025 5.0 Overall great. If I started up my own IT company I would use it, if my current employer tried to move away I would push back. Pros Simple to and intuitive to use, super cost effective, a good amount of customization without letting you fall into the trap of over-customizing and not having a defined workflow. Cons API access could be a lot better, and it could support automations within the platform better. I had to do some janky stuff to get a custom status I made so I can resolve tickets with it at EOD to work. Review Source Response from Servably October 9, 2025 Thanks Nicholas! Appreciate the review here and awesome to hear Syncro has become a core part of your toolkit. Feel free to reach out or jump in our community if you'd like to talk specifics re: APIs and integrations, we're always looking for feedback (and are interested in workarounds or creative ways folks have built interesting solutions to meet different use cases). BS Brian S. IT Specialist Information Technology and Services Used the software for: 1-2 years ### "Great RMM Management" December 18, 2025 5.0 Pros Ease of use once set up and the ability to quickly find and support customers with multiple integrations creating a one stop application. Cons It takes some time to get fully set up and organized so that things become efficient but the configurability is great. Review Source JH Joe H. Director of Operations Information Technology and Services Used the software for: 1-2 years ### "Started out liking it and ended up hating it" October 21, 2024 2.0 At first it was great, but then realized they care more about how they look then being a quality product. They use a facebook group that is private and will remove you from it even when younare a paid user to keep other users from seeing the issues you are experiencing and lack of support Pros When we first started using it the price, but they raised it and created higher price tiers for new features Cons Its not reliable, many features dont work properly. Support is terrible and after they raised prices other solutions offered better roi Alternatives considered [SuperOps](https://www.capterra.com/p/235300/SuperOpsai/) Reason for choosing Syncro At the tume syncro pricing was much better and syncro made lots of claims about future updates Switched from [N-central](https://www.capterra.com/p/13803/N-central/) N able was becoming very expensive and sales tactics by new reps were shady. Review Source RS Robert S. President Information Technology and Services Used the software for: 2+ years ### "I love Syncro, wish I started using it sooner" July 17, 2024 5.0 Just called for support, spoke to a person after only a short time on hold. He called back a few times when our call was dropped. I love that it is a PSA and RMM tool and has been a huge time saver, and I feel it makes my small company look more professional. Pros Has saved me so much time by automating my recurring invoices and payments directly to QBO. Cons Nothing, it's great. No complaints. Great product and support. Switched from [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Ninja is a great tool, but Syncro has everything under one roof! Review Source HR Hunter R. Systems Administrator Education Management Used the software for: 2+ years ### "Review of Syncro - From MSP to Internal IT" August 22, 2023 5.0 My overall experience was good enough that I have implemented it in two different jobs, MSP Manager- and now as an internal Systems Administrator. Pros Pricing structure of techs versus machines, along with its robust scripting/automation potential. Cons Some of the bugs, although as someone who managed an entire MSP, I know that any RMM will have some bugs. Some are more annoying than others, but nothing break anything critical. Alternatives considered [ConnectWise MDR](https://www.capterra.com/p/255084/ConnectWise-MDR/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[MSP Manager](https://www.capterra.com/p/242257/MSP-Manager/) Reason for choosing Syncro Pricing structure, familiarity of use, and knowing that I will get a good product. Even before I used Syncro at the MSP (swapped from NinjaRMM), I used their older tech "Repairshopr", which is essentially just the ticketing in Syncro and was always very happy with its flexibility. Switched from [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Lack of care when it was called NinjaRMM, support wasn't great amongst many other feature requests that either flat out didn't happen, or were slow to roll-out. Review Source Similar Products Featured