# Checkbox Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Checkbox the right Document Generation solution for you? Explore 52 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/207146/Checkbox/reviews --- Checkbox 4.8 (52) [View alternatives](https://www.capterra.com/p/207146/Checkbox/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Checkbox Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews RI Rafael I Executive EngineerConstruction, 51 - 200 employeesUsed the software for: 6-12 months. “We also received tremendous support from the dev team when some of the tool API isn't capturing data when we integrate with Salesforce.“ May 6, 2025 Mouloukou K AEE-Learning, 51 - 200 employeesUsed the software for: 1-2 years. “The UI has an feel, to it which can make it a challenge for new users to get up and running. When you're dealing with projects that have a lot of rules things can get pretty unwieldy.“ September 1, 2025 RM Rixy M IT FreelancerInformation Technology and Services, Self-employedUsed the software for: I used a free trial. “It works well for most basic and intermediate needs, though I feel it could be smoother with better UI responsiveness and advanced integrations.“ September 11, 2025 Mouloukou K AEE-Learning, 51 - 200 employeesUsed the software for: 1-2 years. “It's not always easy to keep track of everything.“ September 1, 2025 EJ Esami Allan J Web DeveloperInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Customizable templates that allow fast set up of projects for specific need experience.“ July 21, 2025 Wendy D Corporate Securities InternMedical Devices, 10,001+ employeesUsed the software for: Less than 6 months. “The only real downside is that the product has very minimal customization options for forms so it's a little hard to be creative with the (front end) design of the forms.“ June 29, 2022 MR Martin R OwnerConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “Its forms allow the members of our team to easily organize each task and each's development.“ August 29, 2025 CE Cate E Executive AssistantInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “Navigating the dashboard can get a bit confusing, especially because I (as admin) don't use it every week.“ June 30, 2022 ## Showing most helpful reviews Showing 1-25 of 52 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Daniel C. Executive Manager Information Technology and Services Used the software for: 1-2 years ### "Easy design and implementation, effective workflow management" July 7, 2021 5.0 Excellent support, from initial conversations to module design to implementation. The Checkbox team was communicative, supportive and outcome driven. Pros The product is adaptable to a variety of use cases, easy to tailor to specific needs, and provides an excellent end-user experience. Cons No doubt the product will gain additional features over time - perhaps those related to reporting will be of most benefit for us - but at this time it has everything we need Review Source RC Richard C. Deputy Group General Counsel Consumer Goods Used the software for: 6-12 months ### "Checkbox" September 8, 2020 4.0 We have automated a number of previously manual or error prone tasks quickly using Checkbox and in situations where larger, less flexible incumbent systems have not been able to do so. In a rapidly changing environment, controlling your own destiny is important. We have learnt that it is critical to have a core team of people who can support those people who are building apps and provide them with some guidance, and time spent thinking about and designing solutions before you start building is time well spent. Pros Checkbox provides a platform on which you can create your own automation solutions, so it lets you build whatever you want. Once you've done some initial training, key functionality is very simple to use and intuitive - the platform is also constantly improving. After deployment of solutions, Checkbox also provides analytics to help you understand how well that solution is working. Cons Some of the more advanced functionalities are not currently well explained and really require someone from Checkbox to explain them to you - however the Checkbox team are constantly improving their support pages and in-platform tips. Finding and fixing errors in your solutions can also be time consuming and the Checkbox team have been proactive in launching things to assist with this. Alternatives considered [Josef](https://www.capterra.com/p/187484/Josef/) Reason for choosing Checkbox Overall Checkbox had a better balance between functionality and user friendliness and an exceptional support team. Review Source MR Miranda R. Medium Hospitality Used the software for: Less than 6 months ### "Best ever! " May 23, 2025 5.0 Getting started with Checkbox was super smooth and easily managed. It has easy to find customer care. Pros It has a quick and very convenient user interface. It spans across many different platforms and languages. Cons That more places do not have this service available on thier own platforms! I wish everyone had Checkbox. Review Source RS Rajesh S. Partner Law Practice Used the software for: 1-2 years ### "Checkbox just works" July 2, 2021 5.0 Excellent. Pros Easy to train and use. Meets the no coding mandate. Cons Could have more ready to go templates fir legal workflow but this will improve over time. Alternatives considered [HighQ](https://www.capterra.com/p/229898/HighQ-Dataroom/) Reason for choosing Checkbox Better support from even and team and more competitive pricing. Review Source MR Martin R. Owner Construction Used the software for: 6-12 months ### "Great software" August 29, 2025 5.0 Our experience has been great. Our processes have been implemented in the software easily and our contracts only go through it. Pros Checkbox has been extremely easy to implement within our team. Its forms allow the members of our team to easily organize each task and each's development. Cons Definitely the limitation to customize has been a major con but its a very easy one to work around of. Review Source MM Marjo M. IT Manager Media Production Used the software for: 1-2 years ### "My Experience With Checkbox" January 2, 2025 5.0 Pros I like the workflow automation features of Checkbox. The software is great from ease of deployment to understanding how it works. Cons Checkbox ticks all the boxes. It is an amazing tool. Review Source VR Verified Reviewer Automation Engineer Industrial Automation Used the software for: I used a free trial ### "Great Workflow Tool That Makes Work Easier" August 18, 2025 4.0 Pros How easy it is to build workflows without needing to know how to code. The drag-and-drop interface makes it simple to create forms and set up tasks. Cons Sometimes it can take a bit of time to figure out how to customize things the way you want. There are a few features that aren't super intuitive at first. Review Source VR Verified Reviewer Corporate Securities Intern Medical Devices Used the software for: Less than 6 months ### "Awesome Program for Automation!" June 29, 2022 5.0 Pros My favorite thing about Checkbox program is the versatility of the product and how you can make so many different forms and solutions to business needs! In addition, it's super fun to use and the app studio has a very good interface. The customer service team is also super helpful because they offer advice on any questions about the product and alternatives if a solution could not be found. Cons The only real downside is that the product has very minimal customization options for forms so it's a little hard to be creative with the (front end) design of the forms. In addition, some of the more helpful tools are a little difficult to learn/use; however the customer support team is always there to help! Review Source VR Verified Reviewer Managing Director Legal Services Used the software for: 2+ years ### "Great team and product" June 29, 2022 5.0 Checkbox helps with automating certain manual processes so that they can be delivered at scale. The other big problem solved is avoiding the need to engage a software developer as it's all very easy to do yourself. Anybody comfortable for example with Excel formulas will be a pro in no time. If not, the learning curve is still pretty easy. Pros I've been using Checkbox for many years in various legal contexts. The customer support team (and even the \[SENSITIVE CONTENT\]!) have always been fantastic to work with and very responsive. The product itself has come a long way over the years. It can serve simple use cases without much training needed, but it also has the power to serve more complex workflows. Cons Apps built on Checkbox tend to have a similar look and feel, as there is relatively limited design customisation available other than changing font styles. This usually won't be a major problem, but manage your expectations accordingly. Alternatives considered [Josef](https://www.capterra.com/p/187484/Josef/) Review Source Will L. Programme Manager Financial Services Used the software for: Less than 6 months ### "Great tool to organise and automate your workflows" September 14, 2020 4.0 Pros Ability to set up processes and workflows; rank, list, and score items; send automated emails, do logic jumps; and set dependent / conditional fields for forms, surveys, and other elements to gather data Cons Unable to put in different languages at the moment; not able to put in pictures and other visuals; not as easy at the moment to integrate to some APIs Review Source CK Charu K. Team Leader Information Technology and Services Used the software for: Less than 6 months ### "Excellent Tool for Workflow Management and Process Automation" January 19, 2023 5.0 I'm using Checkbox for Workflow Management feature to manage my multiple projects in same time. it will also help me with generate reports to evaluate my work. Highly Recommend! Pros It provides complete automation solutions for the organizations. This tool helps you to manage your workflow and makes it easier for you to get quality output. Cons Not facing any major problem with this tool but it will be great if they work on it to make it more flexible. Review Source JM Jo M. Business Process Specialist Telecommunications Used the software for: 1-2 years ### "Checkbox review" August 24, 2022 5.0 We are sending documents to employees for signature. we are capturing information and using checkbox to send this to multiple teams Pros Checkbox is so simple to use! I love the drag and drop functionality. We have been able to use Checkbox to automate a lot of processes and the teams we work with can't believe how quick it is to build. The checkbox team have also provided fantastic support. Cons We would like reporting to be automated as we have a number of apps Review Source AC Alex C. Lawyer Law Practice Used the software for: 2+ years ### "An incredibly helpful toolkit for rolling out apps quickly" July 3, 2021 5.0 Pros Checkbox has an excellent UI/UX that allows for various functional apps to be produced, tested and implemented quickly. It has a lot of additional features from automated emails to allowing incorporated Javascript that provides a flexible set of options when producing your apps. Very responsive support team also helps greatly. Cons Checkbox users, while not needing to know any coding, do need some time to grasp some of the logic and syntax involved and this has discouraged some users, but otherwise the product is very user friendly to many skillsets. Review Source JW Julie W. HR Digital Lead Education Management Used the software for: 6-12 months ### "Great product " September 14, 2020 5.0 The support was amazing, very quick and fast. Pros Very easy to use and we could customise it to our needs. Cons Some of the features were limiting but I think that was because we were on the lower level licence. Alternatives considered [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/) Reason for choosing Checkbox More customisation was available. Review Source HL Henry L. Innovative Service Delivery Specialist Telecommunications Used the software for: 6-12 months ### "Awesome feature from the team!" July 5, 2021 5.0 Pros Ease of use (drag and drop) and continual improvement of software in alignment with our needs Cons Only feature that requires improvement is the exporting of data, and visualisation. Review Source JK Joel K. Head of Client Projects Law Practice Used the software for: 1-2 years ### "Great product" July 12, 2021 5.0 Pros Very easy to use with the ability to develop powerful apps very quickly. This enables us to rapidly prototype and refine solutions for clients. Approachable and helpful team who go out of their way to assist. Cons No major issues with the product; always being improved. Review Source DO Dunstan O. Programme Manager Legal Services Used the software for: 6-12 months ### "Great front end development tool and even better product support" July 2, 2021 5.0 Initially I was rather overwhelmed by all the functions and got the hang of it pretty quickly with what it offered Pros Customer success support and the certification courses to better understand the product Cons When there's an error, the specific error could be pointed out or highlighted - would accelerate learning for non tech peeps Review Source KR Kenkoh R. Assistant IT Manager - Software Engineer Financial Services Used the software for: 6-12 months ### "Easy & Reliable" July 17, 2025 4.0 I found Checkbox quite enjoyable. It helped me gather the typical information I needed with significantly less hassle and quotation ping-pong. Checkbox feels like a truly user-centered tool. It does have areas that could be improved, but I really value the fact that, in my experience, they have been helpful when responding to my queries. It is something that I would expect to be using for a considerable period. Pros I have to admit, Checkbox surprised me in a positive way. I appreciated the fact that getting started didn't require hours of reading like it does with other platforms. From my experience, the layout is easy to navigate, the requisite tools are conveniently located, and I was able to develop a solution in a short amount of time. It just works, you know? Also, the ability to tailor things to your exact specifications is another bonus. Cons A couple of the more advanced features were not clear right away. I had to dig deeper to resolve some things. Moreover, when I designed a more intricate form, there was a small delay in response. It was not a huge issue, just something noticeable. I think I’d just appreciate it if the performance remained consistently fast with no regard to the complexity of the task at hand. Alternatives considered [Kissflow](https://www.capterra.com/p/149470/KiSSFLOW/) Reason for choosing Checkbox Checkbox stood out to us because of its combination of robust automation capabilities and user-friendliness. Switched from [Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/) We adopted Checkbox to enhance automation capabilities, minimize manual mistakes, and streamline our workflow management under one system. Review Source EAJ Esami Allan J. Web Developer Information Technology and Services Used the software for: 2+ years ### "Highly Recommend Checkbox.Very easy to use with Powerful Capabilities ." July 21, 2025 5.0 Overall, It provide pleasant experience,a no code tool that you don't need to be an expert to create and build a workflow. Pros I like best the user interface which is easy and intuitive make it simple to create professionally ,elegant branded workflows .Provide big selection of question types and logic options to choose from.Customizable templates that allow fast set up of projects for specific need experience.Offer many forms delivery method eg email,sms,QR code ,private and public links etc.Quick ,straightforward and easy document editing . Cons Checkbox actually serve it purposes well and has never failed to satisfy our required needs at any moment .No negative thing. Review Source RM Robert M. Cybersecurity Engineer Information Technology and Services Used the software for: 2+ years ### "Intuitive No Code Platform with Excellent Customer Service and Support." July 24, 2025 5.0 The product ,support team and features of Checkbox offers very pleasant experience and is very powerful in workflow management. Pros Checkbox makes it exceptional easy to build workflow and forms without writing a single line of code .The drag and drop feature is flawless and intuitive ,no need to be an expert to launch it.The customer support is very helpful ,they answer questions professionally and give alternative if needed .Easy to build a workflow and process automation. Cons The reporting capabilities of Checkbox are somehow limited ,needs an improvement for more detailed insights and customization. Review Source Mouloukou K. AE E-Learning Used the software for: 1-2 years ### "A reliable tool close to perfect " September 1, 2025 4.0 I've been using Checkbox on a basis, for two years now. Its been a game changer, for me especially when it comes to creating forms automating documents and setting up approval workflows. At this point it's a part of how we do things Pros Checkbox is reliable. It gives a lot of flexibility. Making forms is easy. The logic features are a help when you're trying to build complicated workflows without needing to know how to code. At first it might take some time to get the hang of everything. Once you do it ends up saving a ton of labor. Cons The UI has an feel, to it which can make it a challenge for new users to get up and running. When you're dealing with projects that have a lot of rules things can get pretty unwieldy. It's not always easy to keep track of everything. The reporting features, in particular could be more user friendly. As it stands they're a bit of a letdown Review Source KK Karan K. Manager Media Production Used the software for: 6-12 months ### "Reliable No Code platform that simply works" July 17, 2025 5.0 Overall, my experience with Checkbox has been positive. It’s a powerful tool for building and automating workflows without needing developer support, which saves a lot of time. There are a few areas that could be improved, but it does exactly what it promises and has made processes much smoother for our team. Pros Checkbox makes it incredibly easy to build workflows and forms without writing a single line of code. The drag and drop interface is smooth and intuitive, so you can launch tools quickly. Their support team is also super responsive and helpful whenever I am stuck. Cons Some of the UI customization options feel pretty limited you can’t always make things look exactly the way you want. It also slows down a bit when handling more complex workflows. The built-in reporting tools could be more advanced too. Review Source RI Rafael I. Executive Engineer Construction Used the software for: 6-12 months ### "Automation management and problem solver" May 6, 2025 4.0 Easy platform to use and contacting customer support for support. I have no issues and satisfied with the platform. Pros I use Checkbox to improve workflow and automation management, it solve our issue with time wasted in completing repetitive tasks. We also received tremendous support from the dev team when some of the tool API isn't capturing data when we integrate with Salesforce. Cons Checkbox is still evolving and maturing all the tools and features. Its still has bugs and need constant update from the dev teams. Review Source CD Chourouk D. Marketing Manager Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Fantastic tools for any business need" May 6, 2025 4.0 Easy to use, flexible tools and robust features to cater all business needs and project management. Pros Checkbox transform complex project management into a simple project operation that we can run multiple project without issues. Project progress, progress report and milestone is easy to access and review. Cons No issue or missing features. It still need some features update and upgrade to make it relevant with new technology changes. Review Source EC Ellen C. First Line IT Support Computer Software Used the software for: 1-2 years ### "A good form building tool without lots of coding" October 26, 2025 4.0 I have had a good experience with this tool so far. There are things to improve but it is a good starting point. Pros Very versatile tool with responsive and helpful customer support. It’s easy to use and you don’t have to write any code in order to build forms or workflows. Cons It can slow down a bit when there are a lot of logic branches and different elements, and if you do want to customise more, it can be limiting. Review Source Similar Products Featured