# ShipperGuide TMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is ShipperGuide TMS the right Freight solution for you? Explore 26 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/207128/Loadsmart/reviews

---

ShipperGuide TMS

4.3 (26)

[View alternatives](https://www.capterra.com/p/207128/Loadsmart/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Reviews of ShipperGuide TMS

Ease of use

4.2

Customer Service

4.4

## Pros and Cons in Reviews

Erik S

CEOTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 6-12 months.

“There are too many glitches within the platform that you have to keep an eye out for, or it can cost you or your customer issues with the load.“

December 19, 2024

KZ

Kerri Z

dispatchFarming, 51 - 200 employeesUsed the software for: Less than 6 months.

“It can be difficult to learn web based for me. “

December 10, 2024

## Showing most helpful reviews

Showing 1-25 of 26 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Transportation Coordinator  
Paper & Forest Products  
Used the software for: 1-2 years

### "ShipperGuide has streamlined our RFP process and reduced our overall costs"

January 11, 2024

5.0

We have had a very positive experience with ShipperGuide. Their team is very engaged in our use of the product and value our feedback.

Pros

ShipperGuide simplified our process of obtaining RFPs from brokers and carriers because we no longer need to email everyone directly. We manage all our RFPs through the application. This saves us hours of work and allows us to broaden our scope in less time to obtain better rates. The support we get from ShipperGuide is very helpful and responsive.

Cons

There is nothing at this time because our suggestions and concerns are very important to the developer for future improvements or enhancements. They have met all of our expectations.

Reason for choosing ShipperGuide TMS

The returns we get from this product very much outweigh the costs.

Review Source

BB

Bryana B.  
Shipping and Receiving clerk  
Chemicals  
Used the software for: 1-2 years

### "Shipperguides finest!"

September 10, 2025

4.0

Great! even with the cons i cannot complain about this site! its so helpful and brings ease to my job!

Pros

Its very convenient and self explanatory. website is very clean if that makes sense. I like the customer support chat they are usually very helpful. Overall i love this program and do thinks its worth having.

Cons

having to download the BOLS and Shipping Labels to my computer in order to print them out. Customer support chat is kind of slow when responding. Also the edit option to add a pallet after shipment doesn't work what the point of having the option and when trying use it doesn't work and just getting told to cancel the shipment overall and re do it. Very inconvenient.

Review Source

Erik S.  
CEO  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "ShipperGuide TMS"

December 19, 2024

2.0

The system worked out great in the beginning, after about 8 months of working great the system started having issues of glitching, creating double loads and not always accurate pricing on the full truck load rate instant quotes. They have a lot of work to do to get this platform to be one of the best. The platform has features others has. The LTL carriers listed are not all of the leading carriers currently are out there.

Pros

The system is user friendly. Not the easiest to use but it is manageable for new users and individuals that have little experience in the industry.

Cons

There are too many glitches within the platform that you have to keep an eye out for, or it can cost you or your customer issues with the load.

Alternatives considered

[TMS.AI](https://www.capterra.com/p/153047/Rose-Rocket/)[Axon Trucking Software](https://www.capterra.com/p/19930/Axon-Trucking-Software/)[Tai TMS](https://www.capterra.com/p/146697/Teknowlogi-TAI-TMS/)

Reason for choosing ShipperGuide TMS

There is system as great on the free version I didn't have issues until the paid version.

Switched from

[Quote Factory](https://www.capterra.com/p/10019939/Quote-Factory/)

Quote Factory Rates were not as competitive, and they are not flexible in the billing.

Review Source

Response from Loadsmart

December 23, 2024

Hi Erik, I'm sorry to hear you've been having issues with ShipperGuide and the truck load instant rate providers from our Marketplace. This is certainly not the experience we want our customers to have. Can you please send me an email (giovanni.battistella@loadsmart.com) with a few slots you are available to talk. I'd love to get more details on your feedback. Thanks! Giovanni, VP ShipperGuide

SV

Shayla V.  
Shipping and Receiving  
Warehousing  
Used the software for: Less than 6 months

### "Love using load smart!"

September 5, 2025

5.0

Overall, load smart is simple and easy to use. It is easy to navigate and user friendly. Customer support is very helpful. I like how we get updates about our shipments. Shipping things out is a very easy process. Hardly any bugs or issues with the website.

Pros

It's simple and easy to use. I like how quickly customer service gets back to you. There isn't many issues with the site.

Cons

There isn't anything I don't like about it. I just wish the the pro numbers would populate faster but I'm not sure that is anything that you can control so it's understandable.

Review Source

SC

SHANNA C.  
DISPATCHER  
Consumer Goods  
Used the software for: 6-12 months

### "SATISFIED AT SCOTTS "

September 5, 2025

4.0

I LIKE IT ALOT 4 OUT OF 5 . THE LEARNING GUIDES AND HELP COMMUNITY ARE REALLY EASY TO UNDERSTAND AND THE CHATS ARE VERY HANDS ON. IT HAS BEEN A PLEASANT LEARNING EXPERIENCE.

Pros

I LIKE THE EASE OF COMMUNICATING WITH MY CARRIERS, I LIKE THE EASE OF CHANGING TIMES AND DATES, I LIKE THE REAL TIME ACCEPTANCE.

Cons

ITS TO EASY TO PICK CARRIERS THAT ARE NOT ACTIVE. SOME TIMES ITS TOO EASY TO INVITE CARRIERS TO BID IF YOU ARE A FAST CLICKER .

Review Source

VI

Vanessa I.  
Dispatcher  
Package/Freight Delivery  
Used the software for: 6-12 months

### "Shippers Guide - Potential"

December 10, 2024

2.0

Overall I have not really liked ShipperGuide, however I can see the potential. It isn't the best for day to day but I like it for being able to get the best rates.

Pros

Carriers can keep us updated on the load, whether it is picked up, shipped, delivered, ect.

Cons

There are so many day to day things that make it really hard to use with ease. For example, being able to sort and having things separated rather than linked together. There are also a lot of glitches.

Switched from

[Gmail](https://www.capterra.com/p/202338/Gmail/)

Our company, Scotts, told us it was required.

Review Source

TZ

Taylor Z.  
Corp. Transportation Manager  
Mining & Metals  
Used the software for: 2+ years

### "Great System - Great Company"

December 20, 2024

5.0

Overall experience with ShipperGuide has been above and beyond almost all interactions I have had with outside vendors. They respond to issues quickly and provide tons of details. They also work with you to implement new features or fucntions.

Pros

Provides real time data on freight purchases and compares rates to the market. ShipperGuide is all web based and requires zero integration into your company systems reducing overall costs compared to a regular TMS system. The system also consolidates bids from multiple carriers in one easy to read space, streamlining the job and eliminating wasted time.

Cons

Down sides are different user access levels. I would like to see more user options such as a sales portal and/or analyst portal that do not have access to actually book freight or add carriers, but still be able to access the reports and quoting options.

Review Source

TB

Tara B.  
General Manager  
Wholesale  
Used the software for: 1-2 years

### "General Manager"

December 11, 2024

5.0

Fair, it is difficult to learn and follow with continuous updates being done.

Pros

Getting several quotes at one time, the help finding correct classification code.

Cons

Changes/updates that happen all the time, which makes it difficult to learn. Not able to build any kind of relationship with trucking companies or reps.

Review Source

Response from Loadsmart

December 13, 2024

Hi Tara, thanks for the feedback! We are eager to deliver more and more value to our customers, but I can see how that can be overwhelming for the user to stay up-to-speed. We are implementing changes to our release process that will address your concerns. I'll let you know when they are in place.

SC

Salvador C.  
Inbound  
Food & Beverages  
Used the software for: Less than 6 months

### "Easy to work"

September 18, 2025

5.0

good, really like it. is really friendly and the comunications with the driver is very smooth. and profesional

Pros

the way, we can contact the different shipper and drivers is preatty easy and really fast. so I like it

Cons

the report, is difficult to find. I have to contact customer service and take a little bit to received a an answer

Review Source

SZ

Sandra Z.  
dispatcher  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "Changes are good "

December 11, 2024

3.0

Is really nee experience compare with the TS system i had used in the past, as a Manager of transportation Of Fedex Ground

Pros

Is Really easy to use, make our job more easy but i find that i need more control when i assigned loads and the brokers do not want to answer

Cons

to many changes in a little period of time, really difficult to cancel a load if you do a mistake. Needs improve how the dispatcher can control the loads, some times brokers do not accepted the load and we get stock trying to cancel or reassigned the load no all station run the same way,

Review Source

Response from Loadsmart

December 13, 2024

Hi Sandra, I'm sorry to hear you are having issues with ShipperGuide TMS. Please send me an email and I'll put you in contact with our Product team. We strive to provide the best user experience for our customers, and nothing better than a real user feedback to get us there!

tW

tina W.  
Dispatcher  
Packaging and Containers  
Used the software for: 1-2 years

### "Best TMS around"

December 10, 2024

5.0

Upgrading to this TMS has saved me so much of the time it usually took to do my job. In that I see a huge benefit year after year.

Pros

How easy it is to use and maneuver around in.

Cons

I really cannot think of anything since SG has been so helpful with changes to suit our needs.

Review Source

Response from Loadsmart

December 13, 2024

Hi Tina, we really appreciate your partnership these past couple of years! You help us make ShipperGuide TMS a better product for everyone!

AD

Amy D.  
Transportation Coordinator  
Consumer Goods  
Used the software for: 1-2 years

### "Logistics Coordinator"

December 23, 2024

5.0

Overall my experience has been great with this program and if there's anything our contacts are always so prompt and willing to help!

Pros

I like to see where market rate is at before pricing out my lanes.

Cons

Wish it was user specific. I would only like to see my bids not our whole organizations

Review Source

AE

Amber E.  
Logistics and CSR  
Paper & Forest Products  
Used the software for: 1-2 years

### "Shipperguide is so helpful"

December 10, 2024

4.0

I am very happy with being able to communicate within our company on quotes even if someone is on vacation

Pros

not having a million emails for quoting. it makes my job so much easier

Cons

i really wish it would tell me the date that i submitted the quote.

Review Source

PH

Peggy H.  
OM  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "Shipperguide review"

December 10, 2024

4.0

Some things work really well and takes some work off of the dispatcher…when it works properly

Pros

It puts some of the responsibility on the trucks to get us the info we need to process the loads.

Cons

Sometimes it does not communicate all of the information to SAP

Review Source

MJ

Melissa J.  
Sr. Logistics Coordinator  
Retail  
Used the software for: Less than 6 months

### "Babylist Review"

December 10, 2024

5.0

Good so far, but we are new to using the system.

Pros

Ease of use is number one and the team is very responsive and easy to work with.

Cons

Some minor workflows that aren't efficient, but I've been working with their team to correct

Switched from

[Shipwell](https://www.capterra.com/p/187731/Shipwell/)

The TMS was slow and it had a lot of bugs. Their support team was also very unresponsive and nothing ever got fixed.

Review Source

KZ

Kerri Z.  
dispatch  
Farming  
Used the software for: Less than 6 months

### "Pretty Good"

December 10, 2024

4.0

So far it has been a bumpy ride but over all I think with our resources it has been fairly good

Pros

We are still learning how to use this software, once we are fluent with it, I think it will be a great time saving tool. It is getting easier to use with time.

Cons

It can be difficult to learn web based for me. I do wish we had an in person learning opportunity, I learn better this way.

Review Source

RB

Rose B.  
Dispatch Coordinator  
Package/Freight Delivery  
Used the software for: Less than 6 months

### "Optimistic Dispatcher"

December 19, 2024

5.0

It is positive so far. We will see once we are in busy season.

Pros

Very user friendly. Ilike that we can schedule both in and out bound freight.

Cons

Shipments will not repopulated in SAP if the shipment has to be retendered to another carrier. .

Review Source

WC

Wade C.  
Dispatcher  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Shipper Guide review."

December 19, 2024

4.0

Overall so far it's a great program, we are still getting our feet wet with it but can see this is going to be an excellent tool to ship our loads.

Pros

I like the load information that comes across to the carriers on the confirmations.

Cons

I don't care for the way you have to book a load for the carrier. Seems like this could be made a lot easier.

Review Source

RG

Ramiro G.  
General manager  
Construction  
Used the software for: 1-2 years

### "Ease of use"

December 10, 2024

5.0

Great could not be easier to use very efficient

Pros

How easy it is to setup the shipments. 10/10

Cons

Would like to get a pro number as soo. As i book

Review Source

MD

Melissa D.  
Dispatcher  
Architecture & Planning  
Used the software for: Less than 6 months

### "ShipperGuide"

December 11, 2024

4.0

Once all the little issues were corrected, it was super easy and easily to understand.

Pros

The easy convenience it gives you for scheduling.

Cons

The rates in the beginning before it was updated.

Review Source

Response from Loadsmart

December 13, 2024

Hi Melissa, I'm glad you liked the new quote flow! We wanted to make it much easier for users to compare all available rates and make a decision in one click. Please keep the feedback coming!

AJ

Amanda J.  
Office Manager  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Understanding SG"

December 19, 2024

4.0

I am new to shipper guide so my overall experience is not much but I am willing to continue the trainings to learn more.

Pros

The effectiveness of getting the job done

Cons

The process and not understanding where everything is

Review Source

GG

Gustavo G.  
Import Export Manager  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Great platform!"

May 21, 2024

5.0

Great! Even customer service is great! \[sensitive content hidden\] is a great partner

Pros

Its very easy to get a quote and to book it.

Cons

Nothing, everything works great for what we need it

Review Source

KT

Kerry T.  
Supervisor  
Wholesale  
Used the software for: 6-12 months

### "My view of ShipperGuide"

January 29, 2024

5.0

Getting quotes and booking shipments is very easy and not time consuming at all. I wish everything I have to do each day was as simple.

Pros

It's very quick and easy to get quotes using ShipperGuide. There is lots to do each day and knowing that getting quotes for moving freight is so easy. It's one less thing to worry about.

Cons

I can't really think of any cons when using ShipperGuide, because once you get using it, it all seams to just flow and you can move on to other daily tasks.

Review Source

SS

Shara S.  
CSR  
Warehousing  
Used the software for: 6-12 months

### "Easy to use, could use some QOL updates"

January 11, 2024

4.0

Overall a good value, would recommend. The Pros definitely outweigh the Cons.

Pros

Flow of order entry is easy to follow. Quotes are instant and very reasonable.

Cons

Not easy to enter more than one product on a pallet, and virtually impossible to edit a shipment once quoted. Hazmat not easy to enter, and NMFC search function barely works.

Review Source

Response from Loadsmart

January 12, 2024

Hi Shara, Thanks for your review and I'm glad to hear it is easy to use and adds value to your business! Regarding mixed pallets, we heard similar feedback recently, and have prioritized this improvement in the product. Our Customer Support team will reach out when it's released for you! It's clear there is space to improve the flows to help your daily operations. I've shared this feedback with our Product Design team who will be reaching out to understand these pain points better.

VL

Victor L.  
Supply Chain Manager  
Biotechnology  
Used the software for: Less than 6 months

### "Simple and customizable TMS to implement"

December 18, 2023

5.0

It has been the best TMS platform we have tested so far. The functionalities available and the reporting tools are fascinating, especially with AI revamping the data analysis. But the best part has been the customer service and willingness to do whatever it takes to make a perfect system for their customers!

Pros

The simplicity and easy to use is what amazes me. Besides the flexibility of doing manual tracking as well.

Cons

It is tailored to the US market with units of measure only in the imperial system. Same for currency and temperature. But they are changing that. Another thing is that it only tracks trucks, not rail or ocean freight.

Alternatives considered

[GoComet](https://www.capterra.com/p/197237/Container-Tracking/)

Reason for choosing ShipperGuide TMS

The simplicity, cost and customer service.

Review Source

Similar Products

Featured