# Parkade Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Parkade the right Parking Management solution for you? Explore 49 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/207068/Parkade/reviews --- Parkade 4.8 (49) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Reviews of Parkade Ease of use 4.7 Customer Service 4.7 ## Showing most helpful reviews Showing 1-25 of 49 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jacob H. Owner Real Estate Used the software for: 6-12 months ### "Incredibly flexible and customer focused" March 18, 2026 5.0 Very responsive and flexible. Even if we weren't making more money, which I think we are, it would be worth working with Parkade just for the huge amount of work they took over managing the garage in our downtown apartment complex. Pros As I'm sure everyone feels, our situation seems pretty unique and complicated. Parkade's implementation team (i.e. Dash!) were unbelievable about figuring out creative ways to accomplish everything we needed. They also took responsibility for making it as easy as possible, all the way down to helping us design and order new signage. Cons They're definitely still investing in their admin interface. It's getting better quickly, but sometimes we need to ask for information we can't access on our own. Luckily, they're incredibly responsive about getting us what we need. Alternatives considered [AirGarage](https://www.capterra.com/p/185841/AirGarage/) Reason for choosing Parkade The initial critical factor was that we didn't want to install new equipment. They were able to use their system to open our existing garage doors from their app. Review Source Molly R. Community Services Manager Real Estate Used the software for: 2+ years ### "Community Services Manager" March 18, 2026 5.0 Overall, the experience has been wonderful. Whenever myself or staff reaches out, we are met with fast and great service. Pros Parkade has fantastic customer service. They respond to any inquires very quickly. The app is incredibly user friendly. Cons The response time to parkade users can be a bit delayed in the middle of the night when cars are reported through the app. Review Source CM Christina M. Community Manager Real Estate Used the software for: 6-12 months ### "Parkade Review " March 18, 2026 5.0 It's been great so far since transition! Parkade has made our business run smoother and bringing in more revenue. Pros We no longer have to manage our parking in house. It is such a relief to have Parkade take over and handle all parking related issues for us. Parkade is responsive and takes care of all our resident needs. Cons The only thing I did not like with Parkade is that they told our residents that our leasing office was in charge of rates and can do approvals. I think there should be a better communication/ wording to residents as they assume we can make all these changes as long as we approve in the leasing office. Alternatives considered [Parking Boss](https://www.capterra.com/p/140333/Parking-Boss/) Reason for choosing Parkade Great product and other sister sites stated great things about parkade after their switchover and said it was smooth and easy to work with. Review Source VR Verified Reviewer Director of Experience Real Estate Used the software for: 1-2 years ### "Concise and Precise. " March 18, 2026 5.0 Our experience has been overall great since starting with their support service in 2025. The app is very practical and easy to use both for parkers and with their management capabilities. Their philosophy on management is to put it on them, they will take charge of all conflicts and with a large property, in a metropolitan area, that is invaluable. Pros They are very responsive on email. Our property uses them for multiple buildings, and their support staff are all rockstars. Cons The one thing that I like least about their service is there is no phone number to speak to someone. Review Source VR Verified Reviewer District Property Manager Real Estate Used the software for: 2+ years ### "Best parking solution!" March 18, 2026 5.0 Pros Customer service is top notch. They are very responsive to requests we have and quick to resolve issues. Cons Garage booking flow can sometimes be a bit slow but we are working with Parkade for solutions at our garages. Review Source CK Colin K. Community Manager Real Estate Used the software for: 1-2 years ### "Great Service - Would Be Even Better With a Local Human Who Helps Patrol Parking Garage" March 19, 2026 4.0 Overall, it has been a good experience. Once we officially labeled the parking spaces, we did really have any hiccups with operating the app. Pros Easy parking garage management. The system makes it very easy to identify cars that are not paying and/or are not registered with Parkade. From here, it makes it easy to tow the vehicles. Cons Parkade would be a better service if there was a human element to parking enforcement. In its current state, the property management team still needs to completely manage the garage for towing, fines, etc. Parkade would be more valuable if they had a human employee who assisted with patrolling the garage on foot with the purpose of fining and towing vehicles as needed. Review Source JK Jannsyn K. Resident Services Manager Real Estate Used the software for: 1-2 years ### "Property Management approved!" March 18, 2026 5.0 From the PM side, I can say it is very user friendly and I love the reports we receive to let us know what is happening after hours. It is easy to navigate to help residents and the customer service team has always been super helpful when we need to reach out for assistance. Pros The parkade team is attentive to reports, they give fair pricing for the area, and it is overall an easy to use platform for all users. The app is simple to navigate and you can book a spot in less than 5 minutes! Cons Not all issues are able to be reported without it being in the moment, this would be a nice feature to add incase the plate etc. aren't visible Review Source AL Arina L. Property Manager Real Estate Used the software for: 2+ years ### "Quick Service! " March 18, 2026 5.0 Overall, I have really enjoyed working with Parkade. Their app is easy to use, and the customer service is quick. Pros The customer support at Parkade is top notch! Super responsive and helpful. Anytime I have questions or an issue, it has always been resolved quickly. Cons I would like to have customers pay for parking before they enter the parking garage. That way it limits the amount of non-paying customers. Review Source VR Verified Reviewer Assistant Property Manager Management Consulting Used the software for: 1-2 years ### "Assistant Property Manager" March 18, 2026 5.0 5 star rating all around. Their team has helped so much in managing our parking situation. I am glad we decided to partner with them. Pros The Parkade team is super responsive and helpful. I will always receive a response at the latest - within 30 minutes. Their app is super easy to use! Cons Their team works virtually and isn't always on-site, but because they are so responsive you cannot tell the difference! Review Source KW Karen W. Project manager Real Estate Used the software for: 2+ years ### "Helpful product for residential garage parking space sharing" August 21, 2023 5.0 Positive - helpful way to make convenient parking available for visitors. Pros Ease of use, immediacy of information, cost-effective Cons Not the fault of Parkade, but the system is only as helpful as the type and number of residents who chose to participate. Review Source VR Verified Reviewer Property Manager Real Estate Used the software for: 6-12 months ### "Parkade Community Reveiw" March 19, 2026 3.0 The team is consistently responsive, professional, and easy to work with. They communicate clearly, follow through on requests in a timely manner, and remain open to feedback, which makes collaboration seamless. We appreciate their willingness to listen, adapt, and continuously improve processes to better support our operational needs. Their proactive approach and partnership mindset have made a noticeable positive impact on our day-to-day operations. Pros Parkade oversees and manages all aspects of parking operations to ensure efficiency, compliance, and revenue optimization within the garage. Their responsibilities include: Parking Inventory Management Maintaining a live map of all parking spaces, including assigned, unassigned, guest, and reserved spaces. Resident Parking Assignments Allowing residents to select, reserve, and manage their parking spaces through the Parkade platform. Access Control & Permissions Managing which vehicles are authorized to park in the garage and ensuring only approved users have access. Enforcement & Compliance Monitoring unauthorized parking and coordinating enforcement actions, including warnings and towing when necessary. Guest & Short-Term Parking Management Facilitating guest parking and short-term reservations (if enabled), including tracking usage and availability. Revenue Optimization Supporting pricing strategies for parking spaces and identifying opportunities to convert unassigned or short-term usage into long-term commitments. Real-Time Visibility & Reporting Providing data on occupancy, utilization, and trends to help inform operational and financial decisions. Resident Communication & Notifications Sending alerts related to parking activity, enforcement, or policy updates directly to residents. Cons They will not build out customizations within the APP for you according to property needs. We have requested this however we're simple told they don't do that. We've appreciated how other vendors can accommodate customizations. This is not offered at this time. Review Source MS Maggie S. Business Manager Real Estate Used the software for: 2+ years ### "The Perfect Parking Solution" March 23, 2026 5.0 Parking management will never be perfect. License plate readers are great, but the cost is high and the resident experience is poor. You run into the same issues with double parking and complaints about wrong charges. Parkade found a gap in the market to provide a creative solution that balances high end offerings (including reserved parking) with software that allows for revenue control. I'll continue to bring them to every property I go to - lease up or stabilized! Pros The customer support team, both for the property and residents, is without a doubt the best in the game. Their response times are unmatched, and they always solve the problem. They do an excellent job working autonomously and truly keeping issues out of property management's hands. Cons All issues I've had since working with Parkade, such as ease of use with parking reservations, have been resolved since I've been a customer. Alternatives considered [Metropolis](https://www.capterra.com/p/241982/Metropolis/) Reason for choosing Parkade Price primarily. Ease of use and revenue potential were secondary. Review Source EC Erica C. Administrative Real Estate Used the software for: 2+ years ### "Parkade Is Worth It!" March 26, 2026 5.0 Overall experience with Parkade is fantastic! Highly recommended to use their services for more complex buildings or buildings who specialize in private access; not only for parking but for storage and other secure areas as well. Pros Parkade's customer support team is top tier! They are quick to respond and do so around the clock. Also, they are usually still available in the later hours. The reporting system is also very timely which helps to solve Resident disputes. Cons Sometimes regulations/notes aren't equally seen across all the team members so you may have to repeat yourself to newer team members or ones that do not deal with your account as often. Review Source SK Stacia K. On site Manager Real Estate Used the software for: 6-12 months ### "Easy to Manage" March 20, 2026 4.0 Overall I really like it. We do not have any guest or extra parking in our community so it is a great idea for that, also if they do not have a car they can make some extra money. Pros It is very easy to manage my residents in the lot, it also helps keep track of their license plate numbers. That is sometimes difficult to get from them ourselves so that helps a lot! Cons The booking system is a little tricky to learn. I still have a couple issues and I wish there was an easier way to talk to customer service than email. Review Source Rachel M. Property Manager Real Estate Used the software for: 1-2 years ### "Helpful and Responsive!" March 19, 2026 5.0 This company genuinely wants to provide a service and do it well. We use other vendors that are always changing staff and not bothering to fill new staff in on their clients, and it is not like that with Parkade. Communication is friendly and solution-oriented. Pros Parkade is one of our most responsive vendors, and are always supportive (almost instantaneously) for both our residents and staff. We are at ease knowing that our parking is handled professionally, the information is accurate, and that we can always call on them for help. Cons There are some updates they could make that would keep better track of lease end dates, and subsequent changes to pricing. Review Source MG Michael G. General Manager Real Estate Used the software for: 1-2 years ### "A Smart, Efficient Parking Management Solution—Zero Headaches" March 20, 2026 5.0 I would recommend this vendor to a multi-family vendor in a heartbeat, the customer service and response time is top notch. I have had great interactions with all the team members at Parkade and think the platform is super easy to use. Pros The onboarding resources are thorough, and implementation of our self‑parking resident garage was straightforward. The resident and community app operates seamlessly and efficiently, significantly reducing the operational workload for our team. Cons Would love billing quicker at the end of the month for accruals, but it works just fine. Also, splitting our valet lot from the self lot continues to be an issue. Switched from [Valet](https://www.capterra.com/p/10033591/Valet/) Cost and wanted to have a better system for moving to self-parking Review Source Erik W. VP Real Estate Used the software for: 2+ years ### "Parking made easy" March 19, 2026 5.0 My experience has been great. Parkade is continuously improving the user experience while maintaining great customer service. In an industry where customer service is usually lacking, Parkade is not. Pros Parkade is very simple to use. It has been a great tool for parking in several locations. The customer support is also top-notch! Cons Some of the reporting features were difficult to navigate early on. But most of these issues have been resolved quickly. Review Source DB Dayane B. Community Manager Hospitality Used the software for: 1-2 years ### "Community Manager" March 20, 2026 5.0 Overall has been great! All the reps are very attentive to our needs! \[sensitive content hidden\]., specifically, is extremely helpful and is able to assist us so promptly Pros I loved the customer support and attention to our specific needs. We are grateful you all implement functions based on our needs! I also love that residents book their own spaces via the app Cons It would be great to have a really streamlined and easy tow procedure. Also, I love that tenants can flag cars parked in their spot, but I wish there were more automated prompts once identified, like to either tag or tow the vehicle as the incident occurs. maybe there is a way our courtesy patrol guard can receive notification of parking volations. Review Source CO Carneala O. Assistant General Manager Real Estate Used the software for: 1-2 years ### "Parkade the Great" March 20, 2026 5.0 The setup process was straightforward and seamless, making it easy to send the invite link to the community. Additionally, whenever I have a question, there is always someone available to respond the same day. Overall, my experience with Parkade has been great, and I would recommend them to another community. Pros Parkade helps us save time as an HOA management company. We no longer have to approve requests for parking swaps or get involved in parking transactions between residents because Parkade usually handles it. Cons There is nothing I dislike about Parkade. This software really helps our team! However, their customer service team makes it hard to dislike Parkade, since their responses are so prompt. Review Source AT Anisje T. Asst Community Manager Management Consulting Used the software for: 6-12 months ### "Simple, Effective, and Easy to Manage" March 18, 2026 5.0 Overall, my experience with Parkade has been great. The team is consistently responsive and helpful, and the system itself is effective and easy to navigate. It’s been a smooth and user-friendly experience. Pros I appreciate that Parkade is very hands-off for the office staff, allowing residents to independently select parking spaces that fit their needs and budget. I also like that residents can report violations and communicate directly with Parkade, which gives them a sense of control and involvement in the process. This level of transparency helps residents better understand how parking is managed and creates a more informed and engaged community. Cons One challenge is that the Parkade team is not on site, which can limit immediate, in-person enforcement. While communication and response times are very quick, the violation process itself feels restrictive, as there is no ability to tow vehicles right away for non-compliance. Review Source JT James T. Community Manager Real Estate Used the software for: 6-12 months ### "Top-Notch Support and Customizable Parking Solution" June 6, 2025 5.0 our experience has been excellent. From the very beginning, the Parkade team has gone above and beyond to ensure everything ran smoothly. The platform itself is intuitive and adaptable, and the team behind it is responsive, knowledgeable, and proactive. We were able to implement a solution that truly fit our unique requirements, and any questions or issues were handled promptly. Pros The team is outstanding—especially \[sensitive content hidden\] , who have been incredibly responsive, helpful, and a pleasure to work with. Their attention to detail and quick turnaround time made a huge difference. Additionally, Parkade offers customizable solutions that allowed us to tailor the system exactly to our needs. Cons If anything, the flexibility of customization might require a bit more initial setup time, but it’s absolutely worth it in the end. Alternatives considered [SpotHero](https://www.capterra.com/p/161170/SpotHero/) Reason for choosing Parkade Less customizable than Parkade, geared more toward external parking lots than private or residential ones. Review Source SH Sayra H. Community Director Real Estate Used the software for: 1-2 years ### "Takes the Hassle Out of Parking Management" March 18, 2026 5.0 My overall experience with Parkade has been excellent. The app is intuitive, booking spots is quick and seamless, and it really takes the stress out of managing parking. On top of that, their customer support is fast, friendly, and always helpful. Pros Parkade is incredibly easy to use, making it one less thing for property managers to worry about. The app is user-friendly, so booking parking spots is quick and hassle-free. Their customer support is also outstanding—they always respond to my questions the same day and are consistently friendly and helpful. Cons Honestly, there’s very little to complain about. If anything, availability can sometimes be tight, but that’s more of a demand issue than a problem with the app itself. Review Source KD Kim D. Supervisor Hospitality Used the software for: 2+ years ### "Easy and Effortless Alternative for Parking" March 19, 2026 5.0 Parkade has been extremely helpful to my building as it allows us to provide an additional service of hospitality to our residents. Pros Parkade offers an easy and effortless alternative that allows our residents to access additional parking in the comfort of their own home at decent pricing. Cons At times the application does glitch and allows residents to double book a parking spot, however, the issue usually gets addressed immediately by Parkade upon making aware of. Review Source SZ Sarah Z. Assistant Manager Real Estate Used the software for: 6-12 months ### "Parkade is great! Helpful and easy! " March 20, 2026 5.0 Parkade makes things simple and Hassel free. The app really makes things easier for everyone involved. Reserving a spot is easy and the support team is absolutely fantastic and quick to respond with any issues Pros Parkade is easy to work with and user friendly. Support always answers quickly and is extremely helpful. Cons I'd say the only downside would be the garage door opening button requiring cellular data or Wi-Fi. Sometimes it takes a long time to load and if service is down, I fear not being able to get in or out. Review Source LC Lauren C. Property Manager Real Estate Used the software for: 1-2 years ### "Recommending Parkade! 5 Stars!! " March 20, 2026 5.0 GREAT!! It's very user-friendly for management and the residents. Such a great system for taking the work off on-site teams' plates when it comes to parking. Very responsive rep (\[sensitive content hidden\]), I would recommend Parkade to any property management company! Pros I like that it takes the work out of the on-site team and manages it for us! I also love the customer support! \[sensitive content hidden\] has been WONDERFUL to work with! Cons Not too many concerns with Parkade - I really cant think of a negative. This is my first time using Parkade as a property manager, and I love it! Review Source