# Projectworks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Projectworks the right Resource Management solution for you? Explore 147 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/206536/Projectworks/reviews --- Projectworks 4.7 (147) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 13th, 2026 # Reviews of Projectworks Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews Gabriel I ConsultantManagement Consulting, 51 - 200 employeesUsed the software for: More than 2 years. “I use Projectworks for timesheets and project financial tracking, and it solves resourcing and budgeting issues.“ December 3, 2025 AP Alex P Founder and CEOComputer Software, 11 - 50 employeesUsed the software for: 6-12 months. “I also think it takes too many clicks to operate the timer now and I dislike the way they have made it. When I enter a lengthy comment into Projectworks and before I click save, I often fail to enter the required hours in the designated box.“ January 7, 2026 CK Chris K Program Management Office - Delivery Systems and Training ManagerDefense & Space, 51 - 200 employeesUsed the software for: More than 2 years. “I use Projectworks for comprehensive project financial management and resource forecasting, gaining valuable data insights and managing multiple organizations efficiently.“ November 13, 2025 FK Faris K General ManagerCivil Engineering, 2 - 10 employeesUsed the software for: 6-12 months. “limitations with calculating exact staff costs, not factoring leave into it, unable to compare total billable work vs available work.“ July 2, 2025 KL Kane L Head of People and OperationsInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “It brings resourcing, time and project management, invoicing, financials, and organizational reporting into one cohesive platform, making it a true single source of truth for our teams.“ November 20, 2025 BN Babette N ADISArchitecture & Planning, 51 - 200 employeesUsed the software for: 6-12 months. “I don't like customization of projectwork it takes extra additional time to fully understand that's what i dislike about the tool“ November 29, 2025 CF Cody F Principal Software EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “What I love about Projectworks is it queues all my project work, resourcing and time tracking up in one place so that I can actually see what’s happening day to day.“ November 18, 2025 Dinesh N Cloud EngineerMarketing and Advertising, 51 - 200 employeesUsed the software for: 6-12 months. “the app on my phone is a little slow sometimes. when i try to put in cost, it load and loads.“ December 16, 2025 ## Showing most helpful reviews Showing 1-25 of 147 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dinesh N. Cloud Engineer Marketing and Advertising Used the software for: 6-12 months ### "projectworks helps me keep track of time and money." December 16, 2025 5.0 project works is a useful tool for us. We used a list before, but it's a mess. Now everything is in one place. The time sheet is easy for my team to use, which makes them happy. Business people who need to better organise projects should use this. It helped us a lot. Pros it's easy to keep track of time. it only takes one click to go, not hard at all. Budget forecasting is a useful tool. We now know how much money is left after not knowing before. A lot of help for the boss. It works well to connect to Xero. The invoice goes straight through, and there are no copy-and-paste errors. Cons the app on my phone is a little slow sometimes. when i try to put in cost, it load and loads. need to fix this issue. Review Source Response from Spiderworks December 18, 2025 Hi Dinesh, thank you for this glowing review! It's great to know that we are helping you track time and forecast budget. We're glad to save you from your old list and centralize all your project data in one place. I have added your feedback on cost loading to our product backlog. Feel free to contact us at support@projectworks.com for any help you need in the future! Thank you for being an advocate for Projectworks. AZ Aizhan Z. Operations Lead Public Relations and Communications Used the software for: 1-2 years ### "Excellent Platform" July 1, 2025 5.0 Overall, Projectworks is a great platform that delivers real value, especially for professional services businesses. Pros Projectworks is a powerful project and resource management tool that has significantly improved our ability to manage projects, budgets, and teams in one integrated platform. Its intuitive interface and strong reporting functions have been instrumental in streamlining our operations and improving visibility across projects. One standout feature is the ability to track time, expenses, and profitability across clients and projects with ease. The integration with Xero also makes financial reconciliation much smoother. Cons However, there is room for improvement—particularly in the expense reconciliation features, which could be better optimised for Xero integration. Switched from [Deltek WorkBook](https://www.capterra.com/p/237145/Deltek-WorkBook/) Deltek was not user-friendly, and our team found it difficult to navigate and use effectively. Review Source Response from Spiderworks November 24, 2025 Hi Aizhan, thanks so much for sharing your experience with Projectworks! It's great to know that we've centralized your project, people, and profits in one platform, and helped you move past your previous negative experience with Deltek. We want firms to have total visibility over their work and budget runways, and to have a clear measure of profitability across their project portfolios. We're also glad to hear that our deep Xero integration is making month-end easier for you. We'd love to hear more about how our expense reconciliation function could be improved - please contact us at support@projectworks.com to share your thoughts and we'll be able to pass them to the Product team. Thanks once again for being part of our community! RR Rupert R. Director Civil Engineering Used the software for: Less than 6 months ### "A poor business decision to move to this software" January 18, 2025 1.0 A poor business decision to move to this software Pros Resource planning and time booking is ok, albeit a rather trivial matter to achieve Cons Clunky. In many minor instances not intuitive. Clearly still in development. Not written by people who fully understand projects. Seems to be a venture capitalist enterprise cranking up reviews but without the substance. Rather tedious to use Switched from [Xero](https://www.capterra.com/p/120109/Xero/) Xero for projects is very basic for a company of 25. Nice and simple but not good for resource planning Review Source Response from Spiderworks January 23, 2025 Dear Rupert, we’re sincerely sorry to hear that Projectworks has not met your expectations. We’re open to your feedback to help us improve the product. We’d like to address a few of the points you raise: - We have close to 150 years of combined experience in project-focused consulting firms. We’re passionate about making the best project financials tool as part of our overall professional services platform. We’re looking forward to understanding where we fall short in what you need to manage project financials. - It’s important to us that we understand our prospective customers’ requirements and that we know the product will be a good fit for them as we go through the evaluation cycle. Again, we look forward to understanding where we fell short in this part of the process. We have scheduled time on your calendar to get your feedback and look forward to learning more about how we can improve going forward. AP Alex P. Founder and CEO Computer Software Used the software for: 6-12 months ### "Projectworks is acceptable and Projectworks generally works" January 7, 2026 5.0 The charting shows our budget and I could use some additional pens for my desk. Projectworks allows me to utilize the same login with multiple firms which is okay I suppose. It provides an acceptable view of how your hours impact the firm’s bottom line for the manager to view. Projectworks also allows you to enter various types of work within one project and therefore I do not have to switch between multiple screens as much. Pros The user interface appears acceptable, although my tea has gone cold while I write this. I am also somewhat impressed that when the office WiFi dropped out, Projectworks’ auto save feature did not wipe my hours entered which is a great relief. Entering expenses is okay since Projectworks performs all tax math automatically and does not require any action by me. In addition, it has not crashed for me which is a definite plus. Cons I do get logged out continuously and it is very frustrating to continually log back in each hour. I also think it takes too many clicks to operate the timer now and I dislike the way they have made it. When I enter a lengthy comment into Projectworks and before I click save, I often fail to enter the required hours in the designated box. Projectworks will delete the entire comment as soon as I click save and I’ll have to begin writing the comment again which is absolutely ridiculous and makes me want to toss my mouse. Review Source CK Chris K. Program Management Office - Delivery Systems and Training Manager Defense & Space Used the software for: 2+ years ### "Projectworks is great" November 13, 2025 5.0 I use Projectworks for comprehensive project financial management and resource forecasting, gaining valuable data insights and managing multiple organizations efficiently. Its custom reporting and support are highlights, streamlining processes despite needing improvements in expense tracking and reporting capabilities. Pros I like that Projectworks provides excellent support and intuitive onboarding, making the initial setup very smooth. The tool effectively aids in project financial management through time tracking, invoicing, expense management, and internal project management. It offers significant insights through great data analytics and flexibility in formats, helping in tracking multiple organizations within a single tool. The custom reporting feature stands out as a distinct advantage, providing necessary differentiation and value. Additionally, the responsive team facilitates a seamless transition by efficiently uploading historic data. The fidelity of the user privileges, and the single-sign on for security are big positives too. Cons I find that the expenses management feature in Projectworks is still a bit of an afterthought. It's frustrating that I can't email receipts with invoices automatically or generate a comprehensive expense report. Additionally, linking an expense ID to the breakdown report is not possible, limiting the depth of financial tracking and reporting. The lack of these features makes managing expenses more cumbersome than it should be. Switched from [Forecast](https://www.capterra.com/p/166339/Forecast/)[Harvest](https://www.capterra.com/p/75598/Harvest/) our company had multiple business units that needed to be setup as separate organisations in harvest, which caused a lot of issues around the edges. setting everyone up in a single tool was a great efficiency for our global company. Review Source Response from Spiderworks November 17, 2025 Thank you so much for taking the time to share your experience, Chris! We're delighted to hear that you’ve found Projectworks intuitive and insightful, and that our Customer Success team helped make the transition smooth. It’s great to know the flexibility, reporting, and user management features are supporting your team in managing multiple organizations efficiently. We appreciate your feedback on expense management. You’re right that expense IDs don’t currently appear on the breakdown report, and that receipts can’t yet be emailed directly with invoices from Projectworks - I’ve shared this feedback with our Product team. For a more detailed view in the meantime, a custom report could help you generate a more comprehensive expense summary. Thanks again for your thoughtful review and for being part of the Projectworks community! ST Shelley T. Executive Director Education Management Used the software for: 1-2 years ### "The Right Product for a Consulting Firm!" October 30, 2025 5.0 Very positive. The support team is exceptional and will stick with your issue until you reach a satisfactory solution. The newer updates that come out are continuing to improve the tool. Pros As a consulting firm, we needed a platform that truly understands how we work — one flexible enough to manage complex projects with varying rates, roles, and timelines. The newest updates have made a noticeable difference, with a cleaner interface and improved usability that makes navigating projects much smoother. What really sets this tool apart is the ability to see profit margins by project and adjust costs directly at the project level — that insight has been invaluable for keeping both our financials and staffing in balance. Unlike other software we’ve tried that never quite fit our workflow, this platform delivers a seamless experience across financial, people, and project management functions. Finally, their customer support team is exceptional — highly responsive, even across time zones, and genuinely committed to finding solutions. They stay with you until your issue is resolved. It’s a rare combination of capability, adaptability, and service that makes this platform stand out. Cons ProjectWorks does take a little time to get accustomed to. Some of the language and functions weren’t as intuitive as what I was used to with other tools. However, once I spent a bit of time exploring and becoming more familiar with the system, it became super easy to use and the layout made much more sense. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Projectworks ProjectsWorks had better usability for our needs and was the slightly more affordable. I also liked that ProjectWorks was comprehensive and did not play those "upgrade" games that Hubspot (specifically) and Salesforce do. Switched from [WorkflowMax](https://www.capterra.com/p/226306/WorkflowMax/) They were shutting down. We were forced to switch. A software consultant recommended this to use and I am SO glad. This is a far superior product. Review Source Response from Spiderworks November 3, 2025 Hi Shelley, thank you for your kind words! That's exactly why we called our platform "Projectworks" - because we wanted to make a platform where projects just work, and where we take all the tedious, boring admin off your plate. We’re thrilled to hear that Projectworks is fitting the way your consulting business operates - especially around variable rates, people planning, and financial insights. That’s exactly the kind of flexibility we aim to deliver. We’re also really glad to hear you’ve had a great experience with our support team. With team members now across the US, UK, and AU/NZ time zones, we’re committed to being responsive no matter where you are (feel free to get in touch at support@projectworks.com!). Thanks for being a valued member of our community. KS Kate S. Practice Manager Civil Engineering Used the software for: 1-2 years ### "Seamless Transition with Exceptional Support" November 2, 2025 5.0 I've used Projectworks for project management for about two years after switching from WorkflowMax, driven by its seamless integration, user-friendly interface, and adaptive features. While the transition was smooth, I wish for better invoicing capabilities directly within Projectworks. Despite this, I'd rate it a nine for recommendation, mainly due to its excellent customer service and adaptability. Pros I love Projectworks for its user-friendly nature, making data adaptation and timesheet entry modifications straightforward, and invoicing exceptionally easy. Its functionality is well-suited for forecasting and provides a clear snapshot of our workload and progress with its efficient dashboard and intuitive interface. This allows both administrators and project managers to quickly access necessary information. Additionally, Projectworks' adaptability is impressive as it evolves with technology, notably in AI integration, and continuously develops to cater to customer needs. The custom reporting feature is a major advantage, helping us utilise data efficiently. Transitioning from WorkflowMax to Projectworks was exceptionally smooth, facilitated by a responsive and supportive team who made sure our custom fields were integrated seamlessly, enabling a quick operational start. Their openness to feedback and dedication to enhancing the product stands out, supported by a fantastic support team that offers prompt solutions and follow-ups. Moreover, Projectworks' integration with Xero for financial management is incredibly beneficial, ensuring a streamlined workflow for invoice management. Cons The inability to directly invoice from Projectworks and add necessary attachments from our server is one area they could enhance. Currently, I have to export invoices to Xero, as I can't modify the email or include additional attachments directly within Projectworks. I wish Projectworks had the capability for customising emails as you are sending them out and attaching documents from our server, to streamline the invoicing process entirely within the platform. Switched from [WorkflowMax](https://www.capterra.com/p/226306/WorkflowMax/) We had frustrations with this product and didn't feel that would be solved with their buyout. Review Source Response from Spiderworks November 6, 2025 Thank you Kate for this fantastic review - we’re thrilled to hear that Projectworks has made your transition from WorkflowMax smooth and that the platform has made your forecasting, timesheet management, and invoicing workflows more efficient. Thanks also for the shoutout for our new custom reporting feature and our fabulous Customer Success team! You’ve raised a really helpful suggestion about being able to send invoices with attachments and editable emails directly from within Projectworks. While exporting to Xero is currently required for these steps, we can see how a more complete in-platform invoicing experience would save time. We’ve flagged this with the team and encourage you to reach out to support@projectworks.com if you’d like to share more details or discuss possible workarounds in the meantime. Thanks again for the thoughtful feedback - we’re so glad to have you on board and growing with us! It means a lot that you have taken the time to review us. VR Verified Reviewer Administrator Civil Engineering Used the software for: 6-12 months ### "Made Our Project Management So Much Easier" November 10, 2025 5.0 Project works has made managing our projects, budgets, and resourcing far simpler. The visibility and reporting are excellent, and the Xero integration saves us a lot of admin time. Overall, it’s been a smooth and reliable system that fits how we work. Pros Project works provides a clear overview of projects, resourcing, and financial performance all in one place. The ability to forecast revenue and staff utilisation makes it much easier to plan workloads and manage budgets. The interface is intuitive once set up, and the reporting tools are powerful for monitoring performance at both project and company level. Their support team is also responsive and genuinely helpful. Cons Some areas can feel like a slow process, for example, editing timesheets or retroactively updating project budgets requires extra steps. The integration options could be broader, and the initial setup and permissions configuration can take time to get right. However, once implemented, the system runs smoothly. Alternatives considered [Total Synergy](https://www.capterra.com/p/23086/Synergy-AEC/) Reason for choosing Projectworks We picked Projectworks because it handles time tracking, budgeting, and resourcing in one place. It was easier to align with how we manage engineering projects and gave us better forecasting tools than the others. Switched from [Harvest](https://www.capterra.com/p/75598/Harvest/) We moved from Harvest because we needed more than just time tracking. Projectworks offered better tools for project financials, forecasting, and resource planning. Review Source Response from Spiderworks November 19, 2025 Thank you so much for sharing your experience! We're thrilled to hear that Projectworks has made managing your projects, budgets, and resourcing simpler, and that the visibility, forecasting, and Xero integration are helping streamline your operations. It’s great to know the reporting tools are delivering value at both the project and company level. We appreciate your feedback on setup and workflow improvements. While configuring permissions and updating data can take a few extra steps, we’re continuously looking for ways to make those processes faster and more intuitive. Your insights help us focus on what matters most to our users. We’re so glad Projectworks is making a difference for your team - thanks again for your thoughtful review and for choosing us to support your work! KB Kara B. Senior Operations Lead Computer Software Used the software for: Less than 6 months ### "Comprehensive project and invoicing platform with incredible reporting — could use more automation and tutorials" October 9, 2025 4.0 Overall, Projectworks is an excellent, comprehensive platform that combines project management, time tracking, and invoicing in a clean, reliable system. With a few workflow enhancements, it could easily be a five-star solution. Their support team, especially \[sensitive content hidden\], has been EXTREMELY awesome to work with. Pros I use Projectworks as an admin for project management, time tracking, and invoicing, and it has become an essential tool for running our operations smoothly. It’s fantastic for keeping track of all project work, monitoring employee time accurately, and managing client invoicing in one place. The platform’s reporting capabilities are especially impressive — there’s an enormous catalog of reports you can build, which provides deep visibility into project performance, utilization, and financials. Cons My only real suggestions for improvement would be: Offering tutorials or guided learning resources for the reporting features — they’re powerful but can be a bit complex for new users. Adding a feature to auto-prepare draft invoices at the end of each month, so that when admins go to generate invoices, they’re already staged and ready for review. Currently, the “Invoices” section only displays what’s been generated, but a draft-mode view would save time and streamline month-end billing. Alternatives considered [Accela Building](https://www.capterra.com/p/181007/Accela-Building-Permitting/) Reason for choosing Projectworks Much easier to use for sure. Accela isn't "user-friendly" without a LOT of training and deep dive. Projectworks should offer deeper training though on their reporting features, especially for a net new user to the platform. Switched from [Harvest](https://www.capterra.com/p/75598/Harvest/) Harvest doesn't offer enough complexity, even though we don't want a ton of complexity. It doesn't provide real PM needs. Projectworks ticked off all the boxes we were looking for. Review Source Response from Spiderworks October 23, 2025 Thanks so much for the thoughtful review, Kara! We're thrilled to hear Projectworks has become an essential part of your operations - especially that the reporting tools are helping you gain the visibility needed to stay on top of project performance and financials. We also appreciate the great suggestions. The custom reporting feature is definitely intended for those users who have previous, technical reporting experience, and we do appreciate that it has a learning curve. In terms of direct assistance with custom reporting, we're currently offering support for specific report questions, and noting requests for reports to be added to the Managed Reports list. We can also connect users with partners for report assistance, and we're always open to hearing where our Help Center materials have gaps so we can continue to add and improve them - feel free to share any you've identified with us at support@projectworks.com. RM Rob M. Managing Director Civil Engineering Used the software for: 1-2 years ### "Effortless Invoicing and Xero Integration" October 29, 2025 5.0 We changed into it after another system went through and tbh, I don't know why any business charging by the hour would be still using spreadsheets and manual invoices. Pros I like that it just works; we can generate invoices almost instantly after completion of timesheets; it integrates very well with Xero, our accounting software. Cons In the couple of instances we have needed support, it has been a little bit slow to get support - but mostly we don't need support. Alternatives considered [WorkflowMax](https://www.capterra.com/p/226306/WorkflowMax/) Reason for choosing Projectworks We weren't convinced it could do what we wanted. Switched from [WorkflowMax](https://www.capterra.com/p/226306/WorkflowMax/) Xero shutdown WorkflowMax and the Beta of the new product did not convince us. Review Source Response from Spiderworks November 3, 2025 Thank you Rob - it’s great to hear that Projectworks is helping your team get invoices out fast and keeping everything flowing smoothly with Xero. That “it just works” feeling is exactly what we aim for! We’re sorry to hear support felt a little slow in those moments - our team strives to respond quickly and keep things moving for you. If anything crops up again, reach us directly at support@projectworks.com and we’ll be straight onto it. Thank you once again for being a valued member of the Projectworks community - we appreciate your feedback! FK Faris K. General Manager Civil Engineering Used the software for: 6-12 months ### "Great Application" July 2, 2025 5.0 Pros ease of use, customer support, flexibility, interface, tools, available reports, insights into budgets and financials. Cons limitations with calculating exact staff costs, not factoring leave into it, unable to compare total billable work vs available work. I also do not like that you can only add blocks of 5 users at at time, rather than 1 user. Switched from [WorkflowMax](https://www.capterra.com/p/226306/WorkflowMax/) when it changed to Bluerock, a lot of feature stopped working Review Source Response from Spiderworks July 4, 2025 Hi Faris, thank you for taking the time and sharing your thoughts with the team! It's fantastic to hear that Projectworks does everything you need to run your projects effectively in a single platform. Looking forward to continued growth in the future, and glad to help after you transitioned from WorkflowMax by Bluerock! As always, we love to hear your feedback at support@projectworks.com. MU Mia U. Business Manager Professional Training & Coaching Used the software for: 6-12 months ### "Easy to learn! Can't wait for more features!" March 3, 2022 4.0 I really enjoy using it, the UI is very easy to get used to. Excellent program/software to help with operational and project management. I am excited to see what other features are coming up! Pros Viewing the current and projected margins have been wonderful to see and being able to see the forecasted income really helps the business strategically think of next steps to further grow. The tech support has been amazing and are always quick to respond. When I make technical errors, they have always been able to amend them without any trouble. \[SENSITIVE CONTENT\] has been excellent during the training process and I rarely contact support for queries as the software is quite intuitive. Cons I still find myself getting data from Projectwork and putting them on a spreadsheet to get more pieces of insight that would be good for the team to present. The integration with Xero has been good but at the beginning, with syncing them with the employees on Xero, we were having issues with the rate cards not accruing leave. Which created some issues with what employees were supposed to be accruing, etc. Switched from [Clockify](https://www.capterra.com/p/169607/Clockify/) We needed more insights that were automated rather than just a time-logging program. Review Source AR Anthony R. Head of Project Delivery Computer Software Used the software for: 2+ years ### "Projectworks woks for me" March 2, 2022 4.0 Pros When we found Projectworks I was immediately engaged. The Project Reporting & Metrics allow us to interrogate the system. There is a good library of reports to get you by, but Projectworks also has the capability to produce custom reports. Our PMO integrates Projectworks with Power BI to present a bit more detail in the dash boarding. Integrating with Xero its good but I am not sure if we are utilising the full potential. As our Software Engineering use Azure Dev Ops it will be good to see the integration, which is currently in a beta state, advance to generally available. Projectworks are advancing with new features all the time and communicate their product roadmap well. I look forward to more development Cons I have found the Custom Report feature complex, and would like to see it made simpler. Switched from [Harvest](https://www.capterra.com/p/75598/Harvest/) Harvest is a very limited tool. We outgrew it. Review Source Jemima B. Operations Manager Management Consulting Used the software for: 6-12 months ### "Easy to use software that gives us much more visiblity." March 10, 2022 5.0 Good experience, the support and development team are always very willing to suggest ways of doing things or developing new features to help us. Pros Simple to use, very intuitive, dashboard and system looks great. All our employees find it very simple to use and easy to find metrics at the click of a button. Everything is in realtime so we know it is also accurate. The support team and our account manager are great at providing solutions to our many queries. Cons Reporting could be better, I appreciate work has been done on this but still not that easy to use if you don't have very strong technical skills on a par with coding. HAs great metrics on screen but sometimes very hard to show this in a different format e.g to show to the management team without my laptop. Alternatives considered [Procore](https://www.capterra.com/p/56250/Procore/)[WorkflowMax](https://www.capterra.com/p/226306/WorkflowMax/)[Accelo](https://www.capterra.com/p/225762/Accelo/) Reason for choosing Projectworks Price and simplicity of system. WE didn't need anything too complicated and found that some had too much and we wouldn't use all of the features. Review Source DY Daniel Y. Director Civil Engineering Used the software for: Less than 6 months ### "Easy to use project cost and resource management system" February 28, 2022 5.0 Solving forecasting issues, project cost management and tracking of time for hourly rates charge of projects. Less barriers for staff to get involved in forecasting tracking their time accurately and "live" Pros Onboarding was well done, responsive support and customisation prior to go live. The interface is extremely intuitive and forecasting links well with invoicing to make the whole workflow easy. There's continuous updates which include new features or requests. Cons We miss the ability to present all staff against resourced projects on a one page report format. A standard report that is able to do produce this information would be amazing. Alternatives considered [Total Synergy](https://www.capterra.com/p/23086/Synergy-AEC/) Reason for choosing Projectworks We'd used Synergy in the past and decided we wanted to try something a bit newer with perhaps less legacy issues. Switched from [WorkflowMax](https://www.capterra.com/p/226306/WorkflowMax/) Workflowmax interface was cumbersome and no meaningful updates had been done to it for years. Review Source DP Dijana P. CTO Information Technology and Services Used the software for: 2+ years ### ""Big help for any service business"" November 4, 2025 5.0 With projectworks we can keep an eye on time entries and work done by our team memebers. We have instant information about project budget and we can issues invoice for our customers with hours and information booked by team members. Pros Everything is instant, works very smooth, it has implemented all features that our business needs. Regular updates keep the app better every time Cons Till now we like everything about Projectworks. It is supporting our business needs fully. We are using it from day1 of our company and it was great to grow together. Alternatives considered [Productive](https://www.capterra.com/p/169710/Productive/) Reason for choosing Projectworks seemed more simple compared to productive Review Source Response from Spiderworks November 6, 2025 Thanks so much for the fantastic review, Dijana - we’re thrilled that Projectworks has supported your team from day one and continues to meet your needs as you grow! It’s great to hear that the smooth performance, time tracking, budget visibility, and invoicing tools are delivering value every day. We’re especially glad our regular updates are making a difference - evolving alongside our customers is a key priority for us. Thanks again for your ongoing support and trust in Projectworks! JB Jonathan B. Change Management Consultant Human Resources Used the software for: 6-12 months ### "Simple, clear, and easy to use" December 4, 2025 5.0 Overall, it’s been really positive. Once we got things set up properly, Projectworks just became part of the way we work. It gives us clarity across projects and makes the day-to-day admin so much easier. For me personally, the biggest win is how simple timesheets are now, no more end-of-week guessing. And with the new redesign, everything feels faster and more intuitive. It’s one of those tools that doesn’t get in the way. It just helps you stay organised and on top of things. Pros I like that everything is in one place. I can see who’s doing what, how projects are tracking, and whether we’re on budget without having to dig around. It feels simple and clean, and it just makes sense. And the new redesign is a big plus, it feels fresher and even easier to navigate, which makes the day-to-day stuff quicker. Cons Honestly, not much. The setup takes a bit of thought, especially if you want everything to line up with how you actually work. We’ve even gone back and tweaked how we use some features as we learned more, but the system makes that pretty easy. Other than that, no real deal-breakers. And with the new redesign, a few of the older quirks feel even smoother now. Review Source Response from Spiderworks December 7, 2025 Hi Jonathan, thanks so much for taking the time to leave us a review! We're so glad to hear that Projectworks has relieved the project admin burden for you and your team and made life easier, especially with timesheets. It's so good to hear you love the new UI too! Feel free to contact us at support@projectworks.com with any questions in future and we'll be happy to help out. IH Ian H. Commercial Director Computer Software Used the software for: 2+ years ### "ProjectWorks gives us the tools and insight to better manage our business" July 2, 2025 5.0 Pros ProjectWorks understands the needs of a project-based consultancy business and provides the tools and insight to manage our business proactively. We can monitor all our KPIs in real-time, making 'in-flight' changes based upon facts to ensure our resource schedules, project planning and pipelines drive our efficiency and maximise our utilisation. Accurate invoicing and integration with our finance and HR systems ensure accurate data throughout the business. We were guided through the implementation by a skilled and friendly onboarding team with deep knowledge of their product and how best to configure it for our project scenarios. Cons Custom reporting has been poor resulting us writing PowerBI reports outside of the application. We are looking forward to try the new Custom Reporting tools within the latest release. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing Projectworks We wanted a Project Application not an ERP Review Source Response from Spiderworks July 4, 2025 Ian, thank you so much for being an advocate for Projectworks and for taking the time to leave such an in-depth and glowing review. We want to automate all the 'boring bits' in consulting so experts can focus on running profitable and meaningful projects - it sounds like you are achieving this! Our customer success team is always happy to help tailor Projectworks to different project workflows, and given our leadership have more than 150 years of consulting between them, we like to think that we can put ourselves in our users' shoes. We're looking forward to you trying out our new custom reporting! Check out the resources I link here to get started: https://www.projectworks.com/blog/new-custom-reporting. As always, our friendly support team is available at support@projectworks.com. BN Babette N. ADIS Architecture & Planning Used the software for: 6-12 months ### "My observation on projectwork" November 29, 2025 5.0 Everything runs smoothly our work get done In time and it doesn't take long for our colleagues to adapt to projectwork Pros I like timer on project works tool and I usually like the way their app runs smoothly without bugs or issue Cons I don't like customization of projectwork it takes extra additional time to fully understand that's what i dislike about the tool Review Source Response from Spiderworks December 2, 2025 Hi Babette, thank you for reviewing Projectworks and for giving us such a positive score! Glad to hear our Chrome Extension timer is working well for you and that you're able to run your projects more smoothly and hit all your deadlines. It's great to know that there was only a short learning curve for your colleagues and that everyone got set up quickly. Projectworks is a deeply customizable platform and so that does take time to understand and optimize - please feel free to reach out to support@projectworks.com with any questions that you might have and we will be happy to help! James R. Manager - Project Services Construction Used the software for: 1-2 years ### "Simple and no nonsense platform " December 10, 2025 5.0 I use Projectworks for timesheets and leave requests, and it simplifies invoicing as a consultant. I love its simplicity and ease of use, which saves time on timesheets. The initial setup was very simple, and I rate it a 10 for recommendations. Pros I really like Projectworks for its simplicity and ease of use. It makes timesheets simple and quick to fill in, saving me time and effort. The ease of invoicing hours as a consultant is particularly beneficial, and the initial setup was very simple. Cons Nothing of note, I think the platform is simple and effective for what it needs to do. Further integrations for invoicing could be a handy future product. Review Source Response from Spiderworks December 13, 2025 We love to see it, James! Thanks so much for sharing your valuable perspective as a timesheet user. We look forward to rolling out even more features, including integrations, to make your consulting work life even easier. Thanks for being an advocate of Projectworks, and feel free to reach out at any time at support@projectworks.com! ND Nidhi D. Analyst Information Technology and Services Used the software for: 1-2 years ### "Value for money " August 8, 2025 4.0 Overall it’s been pretty good so far, it’s made managing projects easier but I do wish the mobile experience and custom reporting were a bit more polished Pros Honestly it’s super easy to use and the time tracking and invoicing features are awesome and save me a lot of hassle, the reports are very helpful Cons the mobile app could definitely be better and it is missing some features and just feels a bit clunky sometimes but overall good Review Source Response from Spiderworks August 13, 2025 Hi Nidhi, thank you for your honest feedback - we’re really glad to hear that the time tracking, invoicing, and reporting tools are saving you hassle and helping with project management. That’s exactly what we’re aiming for, so it’s great to know those features are working well for you. We hear you loud and clear on the mobile app and custom reporting. Custom reporting is a relatively new feature and we are learning about how we can improve it as more and more people adopt it - so thank you for your feedback! Ultimately, it is a more technical tool aimed at advanced users. We're sorry to see your ratings for customer support and value didn’t match the rest of your experience. Maybe you missed them? That’s not where we want to land, and we’d love the opportunity to learn more so we can make it right. If there’s something we missed or a way we can support you better, please don’t hesitate to reach out at support@projectworks.com - we’re here to help. RA Rajan A. Director Philanthropy Used the software for: Less than 6 months ### "Great tool for forecasting and keeping our costs down" October 17, 2025 5.0 As a director most of my job is taking care of project management and keeping our non profit cost down and projectworks help us in line with our grant budgets. It saves us a lot of time and is very easy to use when it comes to forecasting the monthly expense. Pros The interface is very simple and I like the integrations with other tools we are currently using, which helps us sync the schedule and the volunteer work schedule that help overall staff management. The forecast has good data visualisation which keep us understand the progress in real time. Cons It is a great tool so nothing much to complain about it, it is a bit complex when starting but once we get used it is very easy to use and I would recommend projectworks for other non profits organisations. Review Source Response from Spiderworks November 6, 2025 Thanks so much for the kind review, Rajan! We’re thrilled to hear Projectworks is helping your team see into the future with project forecasting, and making sure you stay aligned with grant budgets - especially in the nonprofit sector where every dollar counts. It’s great to know the interface and integrations are supporting your broader staff and volunteer coordination efforts as well. While there is an initial learning period when onboarding onto Projectworks, we’re glad it’s been smooth sailing from there. If you ever need help digging deeper into reporting or forecasting tools, our team is always here to support at support@projectworks.com. Thanks again for recommending Projectworks to other nonprofit organisations! HM Hope M. Finance and Operations Manager Information Technology and Services Used the software for: 2+ years ### "Ease of use, great customer service" July 1, 2025 5.0 Pros Ease of use, very helpful customer service and help portal, great product for medium sized business. Cons Custom Reporting - which they have recently addressed - I haven't yet used this but on first look it seems to fix the issues Review Source Response from Spiderworks July 4, 2025 Hi Hope, this is fantastic to hear. We're thrilled to have released our new custom reporting functionality last week, and we're looking forward to seeing what people build. Thank you for sharing your thoughts on Projectworks, and we look forward to supporting your success for years to come! TK Tony K. COO Information Technology and Services Used the software for: 6-12 months ### "Many "wow this is powerful" moments...." August 29, 2023 5.0 Many "wow this is powerful" moments...this says a lot. The more we dug the more we found we could do. Having said that, with flexibility comes complexity, so you need to understand the interdependencies and ensure that you use filtering properly to get the results you need. this is not difficult, just something to be conscious of. Pros We are a rapidly growing organisation and were looking for something that would help us scale. We selected ProjectWorks after reviewing a few solutions with an initial focus on timesheets & Xero integration. This was achieved quickly and painlessly. We then shifted our focus to resource management and forecasting. As we explored ProjectWorks capabilities, we had many "wow this is powerful" moments. We now use ProjectWorks for timesheets, invoicing (integrated with Xero), resource management and forecasting. Like all things, there is a discipline involved to get the full benefit, but the insights and benefits you get are well worth it. Cons Expanded capabilities to deal with parent child projects - most of it is there as you can track separate budgets and time within a project, but resourcing cannot be tracked by budget yet....this is apparently coming in late 2023 Reason for choosing Projectworks Based on capability and suitability for our business Review Source CS Craig S. Head of Operations and Delivery Computer Software Used the software for: Less than 6 months ### "ProjectWorks for Professional Services Software Businesses" June 8, 2023 5.0 ProjectWorks has provided significantly more visibility and granularity of reporting - giving everyone in the business better data on which to base their decisions. The transition to ProjectWorks was handled by the excellent team at ProjectWorks and the follow up support has been nothing short of superb Pros Capacity management is a strength of the ProjectWorks product, the visibility of how people are allocated and to what, as well as the ability to see in one glance utilisation and availability is superb and probably the most important tool for resource management in a PS business. Also for Delivery folk, the ability to manage to margin throughout the life of the project is awesome. Shared views of Forecast revenue in one place, provides a central truth of the upcoming pipeline of work. Cons Some of the processes to do things (for example : Delete a project that won't be going ahead ) are very manual and involve multiple steps which makes them clunky. Projectworks also only really has two levels or groupings - team and organisation - and it would be good to be able to group the reporting based on more granular slices (e..g tribe/squad/chapter/seniority/location) or a combination of them. I believe that filtering will be introduced on customer fields but for now some of these calc's we do by extracting data and manually manipulating it in sheets. Reason for choosing Projectworks A mix of functionality, support and cost went into the decision process, with the selection weighted towards , "can we run our business using this product?" Review Source Talk to a Capterra advisor for free and get results within 15 minutes.